NVIDIA Customer Service Complaints - page 2

I have just upgraded to windows 10 Home premium from windows 8.1, Nvidia apparently released win 10 friendly drivers for my GTX 970 namely ( 353.62 )to my dismay my pc crashes left right and centre.... I spent several hours with windows lvl2 tech Extremely good they took over my pc remotely and after checking what seemed like every line of code in windows they got to the driver which after many uninstalls and reinstalls they came to the conclusion that the drivers for my GPU were the issue... Enter Nvidai support, WHAT SUPPORT!!! I'm from the UK oh dear no UK support only numbers to call the USA I don't bloody think so, spoke to on line chat support, who before researching the issue said oh it needs lvl 2 tech we will pass it on 2 days later nothing, contacted again oh its not been passed to lvl 2, we will pass it on now ...... Please NVIDIA I spent over £300 on this graphics card which is now useless.... WHY is there NO UK customer support? why is it that the on line support have NO clue or care about our issues GET A GRIP PPL YOUR WORLD WIDE!.

They could not even help me resolve my issue after spending $150 on a crappy video card. I'm almost sure the tech I was working with was googling the problem for information. I had to tell him what the problem was after I resolved it myself. Worthless "support", I am embarrassed for Nvidia.

I have one of their tablets and many times I have emailed them for assistance but not once I got a reply. Terrible customer services, I shall encourage people not to buy Nvidia (even related) product.

just downloaded Nvidia driver update 350.12 for Grand Theft Auto V, after I update my driver my Payday 2 screen bugged, it became very bright in menu and in game please fix this issue because I played Payday 2 almost every day and didn't play Grand Theft Auto V

just downloaded driverr 347.88 and now counterstrike GO just crashes after playing for about 3-5 minutes. Turns the screen off, computer continues to run though. Only thing I have left to do is reset the computer. Also will not resume screen from hibernation. All was well before this driver, so I'll probably roll back to previous driver.

Oversea's customer service was rude and impatient, often not to appear what they were doing.Only keeping calm and being very very patient sorta works. You must have an iron will

It should not take 4 days to package and ship a item that is in stock nvidia you fail and i will not be nuying ANYMORE of your products, real shame to you make great graphics cards now if only your customer care, and shipping department could get off their

Nvidia charged me for an item that is out of stock. They have my money and I am in limbo waiting for something that their website should have blocked a transaction completion. I paid for expedited shipping and when the item did not show up in two days I had such a hard time trying to find a way to contact them. All I could do was send a emails (3 of them), which I did for a couple of days until they finally contacted me to inform me of the back order status and tell me that, oops, I will get it when I get it. Terrible. Where is the 800 # on the website for me to call??? Why didn't the order process cease when the item was out of stock? Why are they not giving me an option for a refund in case I do not want to wait for "whenever"? Nvidia you suck.

A guy name Arshad was pathertic in customer service.
I guess all customer services in India is as frustrating as it could be

Nvidia Customer Care


Jul 19 (7 days ago)



Your question has been received. You should expect a response from us within 24 hours.



As of July 26th I had not been contacted.



This is Nvidia's cocept of customer service.

Installed newest driver for my GeForce GTX 550Ti video card and have had crash after crash with BSOD's. Nvidia offers NO help!!
Will never buy an Nvidia card again!!!!

number worked for me. unfortunately I was transferred to some Indian woman. POOR

The web site boasts 24/7 support for America and Canada, yet I have been on hold for 54 minutes.

I spoke with a tech support agent who was not familiar with the card, and asked me to install a remote support program, and suggested they would call back in an hour. Several hours later, no return call.

I had a Ati 4850 and a 42" Plasma Screen , After i bought a R 3000 On a GTX560 Thinking its going to be awesome only to find a thing called over scan which led to bad text and blurry colour and bad pixels , i contacted nvidia live and went thru with him each step for 3 hours only to find they cant help me , now i have this card and cant do anything with it because doesn't matter what i do nothing works out. i think i should get nvidia to refund me for their trash card, so i can get me a damn AMD card that can actually do the job , I'm fierce with Nvidia and never again ill purchase anything from them

i had not only someone from india on live chat but someone on the phone. I had to search the internet to even find a phone number for tech support then got a guy with the same name as the one on live chat. my issue was fairly simple and directly involved my graphics card , however, the live chat guy dropped me and i had to reque (another 20 minutes) to readress the issue, and the guy on the phone kept putting me on hold after i asked each question.
The long and short of it, is the live chat rep linked me several web sites with answers to my question. None of them solved the problem and the guy on the phone was unable to solve the issue. After the live chat rep linked me the web sites, like yahoo.com/my issue, i blew up on the phone rep and asked if they actually search the internet to answer tech issues with their product? what a joke, i will never purchase a product from them again

Horrible customer service, their response ranges from we cannot assure the functionality to we are unable to help you further. Those are taken straight from my chat session. I used to like nvidia, but after dealing with their customer support, i will be switching to ati.

This phone number doesn't work.

As with many computer and software companies, Nvidia has chose to contract their tech support with a company in India. I have been on the phone on three different occasions, not once could I understand half of what they were saying. Their English is terrible! I angry as he'll that Nvidia does this to their patrons. I for one will never buy another Nvidia product.

PS- the problem started when I updated my drivers. Warning: Don't install Nvidias updates.

I have a BFG tech 9800GT passive cooling card! Well later on this week I installed new Nvidia drivers and now my graphics card has gone hay wire.Unfortunately,BFG has stopped making graphics cards but Nvidia keeps telling me go to the manufacturer.Dont you see something wrong here to? Nvidia's Drivers made my video card go hay wire but there telling me to go to my manufacturer that has went out of business? And during the call,Customer service was not the most friendly person and I would really like to add another complaint about that! But thats it! Nvidia fails to fix there drivers and any issues with there software and blame it on the manufacturer! This is the 4 time this has happened to me and there wont be a 5 time!

When I first contacted you (two months ago) about this the Customer Svc Rep said that you would “first” send me a new card of the “exact” same type/size and then I could send you back this faulty card. The card has to be the same type and size to ensure it fits into my computer. I only have one computer; if I send you this card I won’t be able to use my PC. After waiting “two months” I think the least you can do is send me my replacement card “first” and then I will send back the bad card. I would like to discuss this with you. Thanks for all you assistance.



Carmen




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From: US Technical Support [mailto:[email protected]]
Sent: Thursday, March 10, 2011 8:36 AM
Subject: RMA number







Dear Customer,

RMA # : U1007667 has been issued for Ticket ID. QQJ-772980

Please print out the following attachment, fill out the information and place securely on the packaging.

Please ship the package to:

RMA Department
26575 W Commerce Dr,
Unit 510
Volo, IL, 60073

Your RMA is valid for 30 days from today’s date. Please verify that your Name, Return Address and Phone Number are listed correctly.


Thank you for contacting Galaxy Technical Support





From: Carmen Sent: Thursday, March 10, 2011 12:27 AM
To: 'US Technical Support'
Subject: RE: TICKET ID: QQJ-772980



Thanks for getting back to me on this. I have been waiting a month and a half and haven’t heard anything yet. I have been having to put up with this loud noise from the Galaxy card fan in my computer the whole time.






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From: US Technical Support [mailto:[email protected]]
Sent: Wednesday, March 09, 2011 10:15 AM
To: 'Carmen'
Subject: RE: TICKET ID: QQJ-772980



Will check with the RMA dept and get back to you with their response.



From: Carmen Sent: Wednesday, March 09, 2011 10:09 PM
To: 'US Technical Support'
Subject: RE: TICKET ID: QQJ-772980



I haven’t heard anything back yet on this. What is the status?



Thanks,

Carmen Cesario……




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From: US Technical Support [mailto:[email protected]]
Sent: Friday, January 21, 2011 10:25 PM
To: Subject: TICKET ID: QQJ-772980



Dear Customer,



Good day to you.

Thank you very much for your inquiry. Here is your Ticket ID for your reference, Ticket ID. QQJ-772980.

Rest assured that your case has been marked on our system and has been forwarded to our RMA team for approval.



Warm regards,



Galaxy Technical Support













From: Carmen
Sent: Saturday, January 22, 2011 2:16 AM
To: 'US Technical Support'
Subject: RE: Galaxy 200 Series PCI Express 2.0 Graphics Card (GT 220 1GB DDR2 128 Bit) (Carmen Cesario)

Here is the info you requested and I also enclosed a scan of the receipt.
Thanks….





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From: US Technical Support [mailto:[email protected]]
Sent: Thursday, January 20, 2011 1:43 PM
To: 'Carmen'
Subject: RE: Galaxy 200 Series PCI Express 2.0 Graphics Card

I bought & downloaded NVIDIA PureVideo Decoder . Activation was impossible and the customer support insisted (I asked twice) on referring the matter to a technical support site. There, I was asked to read previously posted questions - no solution. Finally I could post my question which they would - maybe - answer. My advice: after wasting your money do not make things worse by wasting your time!
B.K.

The claims process has just started today (1/9/11) at nvidiasettlement.com for many of their defective video cards in laptops. Google Nvidia bumbgate for more on the issue. Neither Dell or Nvidia has owned up to the problem, which has cost them 2 purchases (&counting) to date.

I had a problem with stereoscopic 3d vision. I spent over a half an hour each time i called waiting. I spent at least 3 hours on the phone with an east Indian guy I really couldn't understand. He wasn't that helpful. He had no idea what the problem was and just made obvious suggestions that I had already tried before I called. So he kept asking me to reinstall drivers over and over. I eventually had my best friend, who is 18, fix the problem after some troubleshooting a completely different problem that luckily fixed both including the 3d vision problem. Their support is rather useless.

I have a professionnal workstation using an nvidia quadro fx 3400 graphic board. Everything runs fine under Windows XP64. I once tryed vista 64 and it was fine too but I prefered to stay with XP64. Now I'm trying windows 7 to see of it matches my needs but I'm very disapointed : it seems that my QuadroFX is not supported. No aero effects, no OpenGL support, very slow refresh.
I installed 191 and 195.39 nvidia drivers but the problem remains. These drivers are QuadroFX3400/4400 compatible, so they say.

I have never had a more troublesome time trying to reach someone from customer care at Nvidea then now. Finally reaching someone from the corporate office in CA, I was transferred and left on hold for a half hour. Calling back and being transferred again I still received no answer. How can they expect any problem to be solved when they do not answer their own lines?