National Car Rental Customer Service

The rental I requested was made at an incorrect location. No car was available when I arrived at Toronto Pearson airport and I was forced to use an alternate rental company at twice the price.

Their only comment was that they promised to talk to their representatives to do better in future.

How rude these 2 service people held my car until they saw Me then said it's rented but I sat and watched them rent 6 cats before I left with my key from AVIS with my 21 VW suv so I break down in HOPE BC catch a ride from a wonderful local that drove me to Abbotsford bc I called national the guy said he was holding our car then the plane from Kelowna landed in Abbotsford so they decided to not rent to me why I don't understand I had a vehicle for 17 days returned it perfect yet I'm being judged with absolutely no reason just sorry mama but we rented your suv as I realize you live in victoria but s●♡ks to be you I'm playing God and I dont like you lol!

I made reservation for yesterday 10/6/22 for a car in Williston ND, upon arriving the man behind the desk never even looked at my reservations and was very rude telling us to go to Avis or make reservations online for today 10/7/22 that they would have a car ready this morning. After calling reservations this morning to confirm that the reservations were made I again drove an hour to the airport car rental desk only to be told by the women behind the desk to go to Hertz that they never had any cars and that obviously the National reservations system doesn't apply to them. I have rented cars all over the US and Canada and this is absolutely the most inept, incompetent handled car rental that I have ever seen. I will never, ever use them again and I would suggest anyone reading this review do the same.

I have rented from national several times with no complaints but we rented a premium truck out of Boston Logan airport that looked like it had been used on a construction site when the lady gave us the keys and we went over to it The whole bed of the truck had clay in it with the scratches from the top to the bottom burn holes in the front passenger seat stains on the backseat and driver seat I called the lady over there she was in such a hurry she said just take pictures of it you will be fine I said ma'am this is not what we paid for unfortunately we had already had a 11/2 hour delay on our flight before arriving she said they had nothing else I wish I could post the pictures of the vehicle we were givin I will also be talking to national head quarters and hopefully can send them the pictures of what was givin to us

I have been using National Car Rental on multiple occasions. Had a very unpleasant encounter with National Care Rental when I rented a car at LGA on Fri 7/8/22. I provided the operator with all the necessary documentations for my son to pick up the car at LGA for his rental as he is on active duty and was coming back from training. We pick National because it opens til midnight per my conversation with the agent. When his flight landed, he went to the National Counter where they refused to rent him the car as he was under 21, although their policy stated active duty service are allowed to rent if they are 19 or older. The person at the counter said the manager had left at 11 PM and refused to call the manager, although the counter opens to midnight. My son was stranded in NYC at 11:30 pm, and had to Uber back to West Point for the evening. I can't believe they would leave a stranded active duty near midnight in NYC because of their counter person who is not familiar with THEIR OWN policy. I have called National 6 times, spending more than 120 minutes, only to get false promise and apologies that they should have rented my son the car as agreed upon. I am seeking re-imbursements for his Uber receipts, none of which would be needed if they had been aware of their OWN company's policy. Unacceptable. I will complain to Costco also as I got their car through Costco. I am waiting for National to call me back.

I have used National Car rental frequently. i earned 3 free rental days...tried to make a reservation for a mini-van and was told I couldn't, not part of the earned free days. no where was it indicated that the free earned days were for only the low end crappy cars...a real bait and switch by National. I think I have been using the wrong car rental company.

I want to personally say this is the worse experience of my life I had a trip planned on yesterday get down to national car rental they didn't have my vehicle I had to cancel my trip they didn't try to fix the situation. It was horrible don't ever rent from national car rental in Memphis Intl Airport u will be disappointed

I had a broken down rental sitting at the hotel
And they still charged me for it as they had nothing to send as a replacement. I couldn't get a manager to call me and I asked for 5 calls back.
I've been scammed here!!

Hard to criticize their service lately as they never seem to have any cars to rent! They recently extended the expiration of incentives which presumably means they plan to be back in business some day but it is not apparent when.

I have rented from National at Orlando International Airport several times this past year. I have not had an issue until this past week. I booked my reservation with a confirmed total of $290.65. As instructed, I went to the Executive area and selected my vehicle. I checked out as usual and proceeded to my hotel. I was shocked when I checked the receipt to see that I had been charged $866.40-nearly triple the amount I had agreed to! I contacted customer service immediately and they responded a day later, asking for my original confirmation, which I promptly sent. I waited another day for a response, at which point I was told my case was being sent to the Orlando office and that I would be contacted "as soon as they can get the billing fixed." I waited for another SIX days with no word. I again contacted the main customer service group to note that I had not heard from the Orlando office. Later that day I finally received an email from Bryan Samsury, Tri-Brand Station Manager, who said that the code I used to book my rental was no longer valid, but "in the spirit of making it right" he had refunded me $126. Somehow the rate no longer working was my fault, and they were entitled to triple my cost when I drove off the lot??? Furthermore, I was able to use the some code for a subsequent reservation in October. I immediately replied that I was entitled to a refund of $575.75, once again attaching my original confirmation for $290.65. Bryan did not respond for over two days. I sent emails to both National customer service and Bryan letting them know their response was unacceptable and that I would be charging back the amount, filing complaints, and contacting legal services, to which I have not received a response. The real kicker is that when I returned the car, I accidentally left my Gucci sunglasses on the front seat. I returned to the lot 10 minutes later and watched the car I had just returned drive away. I went to the kiosk and told them I needed my sunglasses back. After about 10 minutes the rep told me that the car had already been cleaned and the glasses were not in there. How unbelievably dishonest. I guess I shouldn't have expected anything more considering how dishonest the entire staff at the Orlando office appear to be.

In line for 30 minutes to pick up car. Will be lucky to be taken care of

Unable to reach anyone from corporate office to handle a complaint.
The branch manager at Killeen airport refuse to rent a vehicle to me.
This young lady was very unprofessional more than once.
I have called customer service three times to forward my complaint.
Unfortunately the company don't take complaints as high priorities.
The company should look at changing..... the process of handling complaints.

Unable to reach anyone from corporate office to handle a complaint.
The branch manager at Killeen airport refuse to rent a vehicle to me.
This young lady was very unprofessional more than once.
I have called customer service three times to forward my complaint.
Unfortunately the company don't take complaints as high priorities.
The company should look at changing..... the process of handling complaints.

To Whom This Letter Might Concern,

This complaint is directed towards Ms.Kayna at the National Rental Car desk at Savannah Hilton Head Airport.
My name is Pastor Rick and I say my title because at no time did I get irate or disrespectful at Ms. Kayna and she called security on me last night. I was appalled and very disappointed in her actions last night. Let us start from the beginning; one of my Church Members had a reservation to be picked up on July 28th, 2017 at 10:00pm.

Well she and my wife went to pick the car up and they did. They picked up an impala for their trip on July 29th, 2017. After she left the airport she called and stated she was at the light and the car was cutting off. Every time all the way to her house she came to a stop the impala was shutting off.

I told her that should not be happening. I told her I would call national and inform them on what was happening and I talked with a gentleman I believe his name was Patrick I cant really remember because it was about 12:20 am in the morning and our member for assistance awakened me. Anyway Mr. Patrick said to bring the car back in and so I relayed the message to her and got up out of my bed and told her I would meet her at the airport to give her some assistance.

When we got there and got on line there was only 1 person at the desk of Ms. Kayna. Then two other customers came on the other side of the national line. There was a gentleman from another desk come over to help I guess the corporate customers that were in line.

See I am a corporate customer but our member who rented the car was not. So I do know the corporate customer service rules. As the man who came over to service the other two customers I stated that we were in line first and Ms. Kayna stated she would help us and to proceed helping the other two customers.

When He finished helping the two customers he went back to his other desk. This was completely not fair! We received a car that was not safe to drive, went all the way home turned around and bought the car back to national and then had to wait last for our issue to be resolved. So when Ms.

Kayna finished with her customer I told her that was very unfair and we should have had priority. She then told me very rudely to move back and I told her no because I was there to assist our member to make sure she got a better service this time. At no time was I yelling, loud, disrespectful or irate. I was disappointed when she told me to move back like I was attacking her.

She went to the phone and called security for what reason you would have to ask her that. When she came back from calling security she said she would not assist our member until I moved. So I moved back at that time because I did not want to hold up the line for there were people behind us waiting to be seen. When airport security came I raised my hand to identify that I was the one who Kayna called security on.

They pulled me to the side and asked me what was going on. After explaining they just asked me to wait until my member got her keys to the new car and then they walked me out the terminal to join my member. I have worked for Hertz rental car service for 2 years right there in the savannah airport. I have also worked for Delta Airlines right there in Savannah Airport.

As a Corporate user for hertz I know the benefits of being a corporate customer. I want to say that Ms. Kayna was the worst customer service agent I have ever had to work with. She was very rude and called security for no reason because there was never bad language, hostility, or an attack on her at any time.

She just did this from the meanness of her heart. She looked very tired up there and the time was about 12:30 or 12:45am. She looked like she was on some sort of medication or something because she was very high looking. In my opinion she should be written up and counseled and given better customer service training.

Her skills were below satisfactory and this was only a 1 off condition. I travel allot for church conferences and never ever had a national situation such as this. I pray that a supervisor would address this situation and repair the damage that was caused here.
By the way our church paid for the trip the young church member was going on.

We also paid for the rental car. We also are responsible for the kids that will be riding in that rental car vehicle so I had every right to be up there with our church member and we should have had priority since we went all the way home and had to turn around to bring the faulty car back for replacement. Kayna had a attitude before we even approached the counter. Her attitude needs to be put into check because if she doesnt like her job there at national it definitely shows.

If she doesnt like her job just move on and get something that better fits her. She finally gave us a car that was serviceable and Airport Security finally walked me out to join my member. I have worked with customers all my life and I counsel church members and people within our savannah community all the time as being a Pastor this is part of my job. Do I want her to loose her job the answer is no.

What I would suggest is that her attitude is adjusted and she be given more training and the most important of all her never calling security on someone unless there is a serious threat of some sort against her.. There was no threat but when at a low tone I told her it was not fair that the other two people was helped after what we had just went through was not acceptablethen that triggered the security call which was not very professional neither was it proper to do. This 1 off condition will not change my commitment to national over my 35 years of using national. It just puts a bad taste in my memory bank right now from last night.

I will pray for Kayna and I already forgave her for her actions last night. You never know what a person is going through in their lifetime but I can tell you from experience in my profession she needs some sort of counseling. She was not fully there last night just looking at her. I would suggest an Anger Management Class for starters.

Luke 6:31 Treat others the same way you want them to treat you.

James 1:19-20 This you know, my beloved brethren But everyone must be quick to hear, slow to speak and slow to anger; for the anger of man or woman does not achieve the righteousness of God.

Barnabas
Reason of review: Poor customer service.

Preferred solution: The Custom Representative to receive anger management and costumer service training..

I didn't like: Customer service representative she was out of control, First car we rented kept cutting off at every stop light, Security was called on me for no good reason, Representative looked very tired and not coherent.

The driver in a "National Car Rental" cause an accident which resulted in my car being damaged since 3/01/17. It's now 4/11/17 and they have not reach out to us in regards to getting our vehicle repaired. The insurance is through Rental Insurance Services and the adjuster name is Ryan Fasano. We have been calling his direct line numerous time at with no response back. We even tried emailing him with no response back. He have been very non-responsive.

I tried to extend my rental from one month rental for an extra 6 days. I could not get any of the 1-800#'s to do this. The 1-800# representatives told me to contact the location of the rental (Toronto Airport). Which I tried numerous times with two different numbers and to no avail. NO ONE ANSWERED THE PHONE. Each time I tried to call the Toronto Airport location I waited 20 minutes for someone to answer and then gave up each time. I started this on a Friday morning as was still trying to get my extension on the Monday. Totally unacceptable.
I could not extend my car rental.
And to think there isn't an easy way to extend your rental is absolutely mind-boggling.
First and last time I use National.

Rented a car a the Tampa Airport. Tried 4 different vehicles until I found one that was sufficient. Unfortunately left a sports coat with my wallet in one of the vehicles. Noticed it an hour later. Called the Tampa location and they have not recovered the jacket - even a day later. Hard to believe that they have employees who would steal someone else's belongings. I am an Emerald Isle customer. I would have thought better of them. Maybe camera surveillance would identify the theft?

Hi. I've been meaning to do this but I have been so busy that I haven't had a chance to just sit down and do it. Listen there at the fnt national desk you guys have a very nasty ass lady there and I don't appreciate the way I was talked to as a customer. I was coming to lansing to much grandfather's funeral and I was already upset but once I got my car I was in tears on the way to lansing because of the way I was talked to like I was a criminal or something. Prior to my grandfather passing the same weekend I was planning a trip there anyway and I had reserved several cars looking for the best rate and didn't cancel so she gonna say well which one do you want you have a million here?! I told her lady look my grandfather has passed away and I am here for the funeral and I don't need your humor not today. She goes on to say well I guess you planned his death huh because these reservation were made in feb. I'm will say had I been the person that I use to be in would have gone across that counter and whooped her ass for making a remark to me of that nature. That was not professional to me and I'd she didn't want to be there that day well hell call me like everyone else does. I just didn't appreciate that not at all.I am a paying customers, I don't disrespect anyone so I didn't deserve that. I don't know what it is that can be done but I ask the customer will be someone else about this because I'm sure I will not hear from you again.

At approximately 7AM 3/12/16, I called National to submit a request for an email of my receipt for my rental from March 6 through March 10. The staff at the Hobby Airport at Houston was unable to provide ma a receipt, and said it would be emailed. It was not emailed. So I called about 9AM on 3/12/16, and got a person on the phone that did not follow through with my request for the email that I never received. Not only did I not get the email, this person could not understand English or communicate properly. She said it would take 45 minutes for the email to come through. I waited 3 hours, and then called Customer service again, and got a person who was helpful, could speak and understand English, and delivered the email promptly, within 1 minute. Why did the first person at 7AM say 45 minutes? And why did the email not follow through? I see this as 2 failures on the part of National. We have a corporate agreement, and expect much better. Your company should deliver receipts at the time of rental return, and customer service should provide people who speak English and can follow through with simple requests. What has happened to National?

I am an Executive Elite member. I have not had any issues with National except of late having to rent from another agency because National is sold out. This happened twice last year. I can live with that. This year is now 5 times and we haven't even completed 3 months of the year. I called the number on my Executive card and was transferred to a supervisor. She must have thought she was on the opposite side of the curtain in a confessional. She was useless. Now I will get my rental car from Thrifty this evening in Albuquerque, and my National car in Austin Thursday. I will also join the Hertz Gold membership and get another agency as bake up that is not part of National - Enterprise - Alamo group. I expected better. Once established with another agency, I will mail you my executive card

The Detroit national shuttle service is absolutely horrible I will switch companies because I get tired of watching how well the other rental companies shuttles keep up at a 3:1 ratio over nationals shuttles

I have been an Emerald Executive Club member for over 10 years. About a month ago, I made reservations for a week at Philadelphia International airport. I moved from Florida to Arizona in late November and in late December obtained an Arizona license. Arizona does not issue plastic permanent licenses at MVD, rather they mail it to you within 15 days. They give you an official, but paper license. When i picked up my car and tried to check out, the exit clerk told me I had to go to the counter to resolve. There they were not interested in helping me. I offered to give them my US Passport to verify my identity. No go! I also offered them to call Arizona MVD since it was still business hours there. Nope. No go!!! I then called national corporate customer service escalation line. Unbelievably no help there either. National confirmed they had ALL of my license information on file, but still refused to help! Now keep in mind I am not only an Emerald Executive Club member but a 64 year old man with a Passport and 100% clean driving record AND 800 credit score..mike I'm going to stiff National! This company does not give a crap about the customer. I explained I was 40 miles from my destination and what was I supposed to do? I was basically told it was my problem. Take a limo! Which 8 ended up doing arriving at my destination caress and $135 poorer. STAY AWAY FROM NATIONAL...THEY DO NOT CARE ABOUT THE CUSTOMER

Went to the website to rent a car in San Jose Del Cabo. Price was $249.97. Clicked to confirm reservation and it kicked me off. Went back to site price went up to $347.00. Called National they said oops sorry. Asked for manager she said she couldn't do anything. Said I probably had an internet problem. She quoted $366.00 worse then their site. Called Thrifty, larger car $220.00. I've used National in the past, will not again. I will pay more with another company rather then use National again. Customer service stinks!

To whom it may concern:



I am a local business owner here in Tucson, Az and my team helps over 1400 businesses in the Tucson area. Periodically members of my team have to fly all over the country to help other companies and it sometimes requires a rental vehicle. I also rent several times throughout the year personally.



When my company or I have to rent vehicles, we normally look for the best value because sometimes we keep them three days up to a week or longer.



Last week I took a personal vacation trip from Tucson, Az to Muleshoe, Texas (down by Lubbock, Tx).

The plan was to rent a minivan here in Tucson drive, down & pick up my 6 grandkids and drive back to keep them for a week here in Arizona.



The first situation I faced was when I picked the van up at a little after 5 AM I noticed they did not have the eighth person seat between the bucket seat that folds up or down. I called before making the reservations & specifically asked how many people the minivans would hold and if any had eight person capacity. I was told, yes we have several mini vans. But when I picked up the minivan that wasn't the case. It was a Town & Country & it only seated 7.

The 2nd situation that happened, was when I was driving away from the airport, I noticed the van had only a quarter tank of gas. Remembering the sales assistant telling me "I had to bring it back filled up", I pulled out my contract and it wasn't marked, so I had to turn around go back to the airport and bring it to the attention of the attendant. He noted it in pen on my contract with his employee #E615JX. If I hadn't noticed that, it would've cost me a full tank of gas.

I'm now a little frustrated & inconvenienced.



On our trip down, I ran into our 3rd situation, I did not like the way the minivan was driving when it got up in speed. My wife told me to call and try to find a replacement. I called the roadside assistance on Saturday afternoon. Spoke to a lady named Melissa. She advised yes I can trade the vehicle out no problem. She told me the closest Alamo/National dealer office was in Lubbock Texas. Mind you, this location was an hour and 20 minutes away.



I asked if that location had a vehicle available or if I could pay an up charge and get a larger vehicle such as a suburban or a 12 passenger van or anything

(because again, I needed a vehicle big enough for 6 grandkids with carseats & 2 adults). She advised that this would be no problem that they would trade out the vehicle and help me get into whatever I needed. She took a brief few minutes and told me she pulled up several vehicles that size at this location. She advised me to go there and they would be able to assist me. I asked how late that location was open and she advised me till 11 PM.



That led to the 4th Situation - so I drove the hour and 20 minutes to Lubbock International Airport. I arrived a little after 8 pm, only to find no one at the Alamo or the National counter. Now I'm getting Very frustrated!! Especially after roadside assistance told me they were open till 11:00pm.

The customer service rep at the Avis counter advised me no one's there, they left at 7:00pm, at which point I called the roadside assistance # again.



I then spoke to Katrina out of the Lexington Kentucky roadside assistant call center and I asked her what are the times for for the Lubbock International Airport Alamo Counter to be opened today Saturday and Katrina advised me they are open till 11:00pm today - that - they are still open.

REALLY, I told her - I'm standing in front of the counter & the lights are off @ both Alamo & National & NO ONE'S THERE.



Which leads me to my 5th Situation, I explained this entire story to her over the phone & how frustrated I was getting!! She pulled up the notes read about it but said that the other rep never put anything about wanting a bigger vehicle or that she checked their inventory & told me they would make the switch for me. Lesson learned here, get the rep's full name & have them read back the posts of their notes to you so you know exactly what they said to you. I explained how I just drove an hour & 20 mins because I was told by roadside assistance to do so & then told by the previous roadside assistant & her both that this location was open till 11:00pm.

NOW I'M GETTING REALLY TICKED OFF. I asked her, can't someone come back up to this location & assist me in such a case as this?

She said let me call you back and check on what's going on. I'm pretty sure she could hear my frustration in my voice & attitude because of what was going on and she said she totally understood.

So I waited about 15 minutes there at the airport.



She called me back only to tell me that it seems like that location has closed early and that I would have to go to another location. She apologized & said she would try to find another location that was open. After going through her list and waiting on the phone, she told me the closest one was Dallas Texas 6 & 1/2 hours away. I told her - That's NOT AN OPTION!!! By now it's after 9 PM. Trust me, I'm watching my clock because I still have to drive an hour & 20 mins back to Muleshoe.



She advised me, let me check to see if I can get a tow truck to bring a vehicle to you and swap your minivan out. She said it may be a little while till she finds anything out.



So I drove back into Lubbock from the airport to get some food for supper and sat there and waited for her to call me back. She called back & said she was still looking and asked me to give her the address we were staying at in Muleshoe and my phone number. She said she would call me when she finds someone. So I drove back home an hour and 20 minutes back to Muleshoe, it's after 11pm now & I'm supposed to be leaving the next day at 8 am with my 6 grand kids for a 12 Hour drive back to Arizona. You can see why I'm getting REALLY UPSET.



This leads my 6th situation, She tells me that the tow truck driver will call me when he is close. Since I didn't want the call to wake any of the kids, I grab my pillow & laid down in the van outside & left the vehicle running with the A/C on to stay comfortable - sleeping - while waiting for the call.



7th Situation!!! Katrina called later in the night, saying there's no tow truck close enough that can do the service. That I would have to drive back into Lubbock the next day but that location does not open till 8:30am - I grilled her and said ARE YOU SURE IT WILL BE OPEN then? I don't want to drive another hour and 20 minutes to trade out a vehicle and no one be there.

She said they are open in the morning.



8th Situation!! So I got up the next day @ 7 am & drove an hour and 20 minutes only to find out the guy working the Alamo counter had called in sick that day. The note on the counter says to go over to the National counter for assistance, so I go over to that counter and a young lady named Taylor tries to help me.



I tell the ENTIRE story to Taylor & she apologizes and starts trying to pull up a vehicle to replace the minivan I have.

After discussing and going back-and-forth for 15 to 30 minutes she finally says they have no vehicle big enough for me to exchange.

They have 1 mini van but it has already been reserved for someone else later that day. I asked what about a larger vehicle - Suburban / 12 pass Van etc.

That I was willing to pay a small up charge to get a vehicle. She said they didn't have any big vehicles at all, just small ones.

YOU CAN NOW imagine MY ANGER & FRUSTRATION!!!!

Let's review, I just drove an hour & 20 mins last night because not one - but 2 people told me that this location was open & I drove back home another hour & 20 mins & now I drove back another hour & 20 mins again this morning.... only to be told this!!!!...my gas...my time!!!!!

I'm about to go OFF!!!!



I called my wife & shared with her what's going on and she'd been talking to my daughter to try to figure out a solution to our problem.

Long story short, my daughter has a full-size suburban. I left the minivan that we didn't like, there in Lubbock.



9th Situation, I had to rent a car for an additional week to give my daughter so she would have a vehicle to drive while we were gone with her Suburban back to Az. Costing me over $300 for a vehicle that I'm not even driving and I'm having to drive by daughter's suburban with the grandkids back to Tucson, Az.



Now I'm having to drive this rental car back- an hour & 20 mins to Muleshoe! Load my daughter's suburban & pick up my grandkids & my wife and load everything and get out of town. By the time it's all said and done, it's noon - four hours behind when I wanted to leave to head home for a 12 hour trip with 6 grand kids - ages 4 months of age to 4 years old.

Hopefully you can read and hear my FRUSTRATION in this email!!!!



And by the way to add insult to injury , 10th Situation!!!!

When I picked that car up from the National car rental location at Lubbock International Airport, I noticed a couple of small scratches / dent on the bumper but I did not want to have to walk all the way back into the terminal to tell Taylor about it - so she could note it on my contract.

I noticed a guy with a tie on in a mini van that was picking up employees that were dropping off cars after they were detailed so I stopped one of the guys and asked him, "Can you take a look at this spot on my bumper to see if I need it documented on my contract so I don't get charged for damage when I turn in the car. He pulled out a card from his pocket that had a circle on it and said Yup...needs to be reported. I asked if he could help me? He said my supervisor/manager is in the van right there let me ask him, he can help you.

I'm thinking great, finally, so I walked back over to the car to pull out my rental agreement and sat down and looked up

ONLY TO SEE THE VAN PULLING AWAY with all the people in it and I'm thinking WHAT THE HECK??? NO THIS JUST DIDN'T HAPPEN!!!



I sit there thinking he'll probably come back after dropping them off and help me. But NO - he pulls up again, the guys get out of their cleaned vehicles & jump into the van with him and they drive off again - as I am standing in front of the car with my rental agreement in hand, watching them and

AGAIN MY ANGER & FRUSTRATION IS ABOUT TO EXPLODE!!!



The walk from the vehicles back to the counter in the airport is about a block. So I walked back into the terminal tell the lady at the counter, Taylor what just happened and she apologized and I asked for the name of the person who is driving the van out there in the lot - who is wearing a tie.

She said his name is Andrew -he is an assistant manager.

I asked her who the manager was at this location and she gave me his name -Tim Foster and his card and I told her "You can tell Mr. Foster to expect an email from me because on top of everything else I had to go through this just broke the camel's back, this is TERRIBLE customer service!"



11th Situation!!

I asked her for the phone number at her counter there - so I could call her when I drive all the way around to the front doors to let her come out and look at the car & mark the damage on my contract. She couldn't find the phone number? Are you serious???? What the HECK???

She told me she did have the phone # to the Enterprise Counter and told me to call the lady down there and she would tell her (Taylor) when I was out front.

I said OK & I walked back down to the car again & drove around to the front doors. As I pulled up I called the number and guess what?

It rang and rang and rang and no one picked up. I don't know why I should be surprised at this point after all I've been through already.

Again....VERY FRUSTRATED & GETTING UPSET!!

I can't leave the vehicle unattended out front of the airport to run in & get her, so what do you do? I sit there and waited.

She finally came out- looked at the damage & noted it on my contract. I told her I called & it just rang & rang... she apologized.

I bit my tongue & drove the hour & 20 minutes back to Muleshoe to load up the grandkids & start this 12 hour trip back to Tucson, Az.



We drove my daughter's suburban back to Muleshoe this weekend to return it & to to attend one of my grandkids birthdays this last weekend 09/19/2015.

I drove the rental car back to Lubbock from Muleshoe- an hour & 20 mins to return it & exchange it for a minivan, so we would have a way to get back to AZ.

Thank goodness - Taylor was working that day again & she smiled as she saw me coming. She asked is everything Ok? I said, we'll see in just a few minutes. She was amazing this time & was able to help me exchange the car for a minivan.

I had to extend the vehicle rental another day or 2 in order to make this happen & so we'll have a minivan to turn back in @ the Tucson International Airport. I did this just to be safe so we don't get charged extra for not turning the same vehicle in as we left with. I will be returning it to as close to a quarter of a tank of gas as possible, which is where it was when I originally picked it up.



Situation #12!!! I've searched & searched for an email address for customer service for National & can't find one.



Needless to say, I have learned some very valuable lessons through this entire experience!! You may cut corners and try to save a few dollars looking for

the cheaper car rental rates, but customer service is well worth paying more for.



I can assure you if someone does not contact me soon and try to make this right you will not only lose a customer for life, you will lose my company & all my employees rentals as well and anyone else I can share my story with about the amazing customer service experience I had with both Alamo and National.



Sincerely,



Very Disappointment & Frustrated!

WHY HASN'T ANYONE CONTACTED ME?????????????????????????

I've emailed SEVERAL times and get the same FAKE person, automated I'm sure!, and I've called SEVERAL (over ten???? I get no one or I get someone from India who can't give me a supervisor). I've contacted the National site 4 times and absolutely NOTHING!!!! I also filled out over the phone while on the shuttle a lost and found 'form' and when I try and check the status of that form, it tells me it DOESN'T EXIST!

I left something in my rental car, I rent from National all the time for business travel and that will be my last. I just canceled my September trip with them and will instruct my subordinates to do the same. This is the WORST response (or there lack of) I've EVER received from a business!

I RECEIVED AN EMAIL FROM: Response: Jeannette- 08/21/2015 02:25 PM Ref# 23124485

Dear Stephanie,

Thank you for your inquiry about your future rental. My name is Jeannette and will be happy to assist you. I have forward your email to the rental location and once they locate your item, they will contact you as soon as possible.

Sincerely,
Jeannette
National Customer Service

AND NO ONE EVER CALLED OR CONTACTED ME!!!!!!!

I need to now report a stolen claim to the Federal Government as that stupid little mifi that I left in the car belongs to the tax payer, thanks for stealing NATIONAL RENTAL CAR!

I was renting a vehicle for a week and enjoy the ride. National customer service representatives were really good and supportive. I would like to thank Freddie for his assistance at the time of the vehicle's return. I wouldn't mind to give him even 10 point if you would allow me to do so. Overall summary, use this company and you will not have any reasons to complain.

Kudos! To Elizabeth Reyes at the National Rental Car Counter in Pasco, WA. She was very polite & professional and made me feel valued as a customer.
Thanks again, & Best Wishes.

Great customer service! Elizabeth from dfw airport

Just want to send a shout out to kasiday easlick at the Saginaw Michigan airport. What a amazing customer service employee you have there! Cannot remember when I experienced an amazing experience she gave us! Thank you kasiday! Hope to see you next time we go to Saginaw!

I wanted to express my thanks to an employee name Yamile who works at Newark airport. She was extermely helpful the day I returned my rental car (March 21, 2023). National Car rental is very fortunate to have Yamile as an employee!

I was running late and Washita McCoy , a return agent was very helpful with checking me in and getting me on my way. Thanks Washita.

Branch Manager Alfredo Guette went out of his way to help make the rental experience a pleasure. It was sincerely a much appreciated kindness the way Mr. Guette helped.

Many people in customer service have a lot to learn from this particular branch manager Mr. Guette.

I had an extremely positive experience at National Car Rental at the Minnesota St. Paul airport. John Williams provided exceptional service and guidance. I wanted to make sure that he gets recognized for representing your organization. Its people like him that keep us coming back! Thanks John! Lisa

Shawn is Very helpful and respectful.

Had a good experience with National car rental at Calgary airport. I reserved standard SUV, it is very new and pleasant to drive. Nice and clean.

The return process is awesome, Mark at Calgary airport handled our return with the best patience and great service. He resolved our confusion quickly and nicely. Definitely will use National car rental again.

Today, I left a bag in my car and went back to the car rental facility at DFW. Aaron, the Return Manager, immediately jumped into action and was able to retreive so that I could make my flight in-time. No questions asked, just took my info onthe car details and missing package details and returned within 15 minutes wiith my left-behind package. I am so greatful for Aaron taking the time and rushing to find it. Amazing service!!! Thank you Aaron!!!
Jimmy Stowe

It was a great experience. I have never been so kindly served as this time. Alena helped us and she was absolutely amazing! People like her make you come back and use the services of the company! Thank you Alena!

Mr THEODORE at LAS ( Las Vegas Airport) is a Shining example of what a good National employee is

I want to recognize Paula T. at the Atlanta airport location. I look forward to seeing her every trip as she always has a smile on her face and greets me by name. Paula is an asset at National. I hope she is recognized by Natuonal for the exceptional job she is doing. Thank you Paula and Merry Christmas!!!

On October 22, 2021 an employee by the name of Deisy Pineda with national car rental at 7600 Airport Blvd. in Houston Texas was very kind and very helpful with issues with lost and found items.
Ms. DEISY PINEDA went out of her way to help me find some of my belongings that were left behind in a rental car that I used.

Thank you and God bless you Deisy!

We left 2 sets of personal keys in a rental car returned to New Orleans Airport. There's a regional manager, named Dominique, that went to extra trouble to help us locate the keys. She was very pleasant, reassuring and professional in all her actions. The experience was more like a friend helping us.She is definitely an asset to your company! We are sold on National Car Rental.

Just got home from our vacation in ft.lauderdale,wanted to compliment your staff. As soon as we arrived your employee named Estange was very pleasant and very helpful with our questions. He seems like a happy employee and that mood transmitted to us. I wish I had the name of the other employees that helped us when we left and returned, everyone was great. Thanks, will obviously use your company over and over again as we have in the past

I would like to commend Tamika Nicholson at your reservations desk at your Williamsburg/Newport News location. She went beyond her desk duties, today, to help me locate my son after I spoke to her of my difficulty in finding him following his rental drop off at one of your competitors.. To summarize, she led me to his location in short order, with courtesy and a smile. National will be my rental car company at my next opportunity.

I just wanted to commend Mr.Joe Sanchez the station manager at the Flagstaff,Arizona airport.Joe went above and beyond the call of duty to find my glasses after I left them in a rental car.I called him the next day from my home in Indianapolis after I discovered they were missing and even though he was very busy at the time he told me he would start working on the problem as soon as he could.A few hours later he called and said that he had tracked them down and he would send them to me on that same day.I just received them today. Joe is very professional and even before this event he was very friendly in helping plan our driving vacation.Joe does a great service to your company.

Last week I rented a car from your counter in Flagstaff Arizona and had the pleasure in working with Mr. Joe Sanchez. Upon returning from our vacation I spoke with Joe once again and told him how much we enjoyed the car and was looking forward to renting from him again next tear..He is just a wonderful person to work with.Upon returning to our home in Indianapolis early the next morning I discovered that I had left my glasses in the glove box and needed them desperately.I called Joe in Flagstaff early the next morning and he was very busy but after telling him that I had lost my glasses he said that he would begin the search as soon as possible.The car had already been rented out but he said he would do his best in searching for them.Joe then returned my call a few hours later and said that he had tracked them down and would send them out right away and I did receive them today.Again,I just wanted to let you know what a true professional I think Joe is and how he went so far out of way to help me. Sincerely,James Ratliff

I needed to get my Licence Plate number from my rental this past week April15-May6 so I could pay my California toll fee at the last minuite. I called but did not have my reservation number, and was concerned I would not be able to access my rental. I tried to call the San Diego Airpot location, but instead got the National hotline. Employee ID: E874QP assisted me, and was able to pinpoit my reservation, find my reservation number, and get the accurate licence plate information I needed to pay my toll, with an hour to go. He even got my correct car make and model which was above and beyond. He was positive, friendly, and got the job done promptly. In my opinion, he deserves a raise, or at least a promotion. Please see to it that he is rewarded because good employees who perform well deseve credit and more than just a Thank You.
National Club Member
Bryan Davis

Melanie Bolster @ your Victoria Int Airport location is simple the best. She is always professional, pleasant and very efficient. Everytime I fly into Victoria, she makes my trip "worry free." It's nice to know that no matter how crazy my travel go - there is never a problem when we arrive. Linda Novotny; Los Gatos, California

Hi
WE rented a car at Ft Lauderdale airport Sep 20.
926926240
I want to compliment the representative who helped us. Melissa was very competent and got us the car we wanted. She was also very kind person and has great people skills.
I ope ylou can give her a raise.
Thanks
Dave Opaotow

My Customer Service Agent Amanda Wollums was awesome! I was disconnected by the survey questions and really wanted to tell someone how quick, efficient, and friendly she was!

Greetings,

I just wanted to take a few minutes and let you know that one of your customer service representatives; Fabian Higgins should be commended for his "over the top" customer service I experienced. I travel a lot and deal with airlines, hotels, rental cars, restaurants, etc. and I don't think I have ever had such a professional and pleasant interaction with customer service.

All companies could learn from him & National.

Thank you Frank DeAngelo