Nationwide Customer Service

User Reviews, Ratings and Comments

Nationwide customer service is ranked #34 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 89.53 out of a possible 200 based upon 9 ratings. This score rates Nationwide customer service and customer support as Acceptable.

NEGATIVE Comments

6 Negative Comments out of 9 Total Comments is 66.67%.

POSITIVE Comments

3 Positive Comments out of 9 Total Comments is 33.33%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

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Customer service is terrbile. Colin McCloriy is extremely rude and condescending. I am going to cancel my policy ASAP.

backtogeico 12/17/12 12:23PM
Hands down the worst company I have ever had the experience of working with. Without my knowledge they jacked up my insurance rates, as well as added other people onto my policy without my permission and refusing to remove them, even after I cancelled my policy. Terrible customer service. I had to explain my story to many different customer services representatives, and am still battling with them even after I cancelled my policy months ago.

Amanda 4/17/12 5:26PM
This company has a real problem with their customer service. In the last four months I have submitted payments online that were scheduled to come out of one bank account and yet somehow they kept trying to take it out of a closed bank account instead. This caused me to deal with cancellation issues twice caused by their computer glitch. It happened again today and I am tired of dealing with them. I used to drop my payments off with agents until the agent I was using started pocketing the money of her clients and lost her position and agency. I was then transferred to an agent out of state and now that I have agents back in state I have one who has my auto policy and one who has my home policy. I have asked for them to combine it with one agent since October and still nothing has been done. I do not recommend Nationwide Insurance at all unless you want to have headache after headache.

alstreetdoc 1/27/12 10:20PM
Have been with Nationwide for over 25 years...auto and homeowners. Last year, we had a pipe break and flood part of our home, filed a claim, and all was well. Then, coincidentally, later in the same year, a neighbor's tree fell onto our roof, and a piece of the tree came through the roof into our bathroom but only through the ceiling...did not damage anything except the roof and one hole in the ceiling. Filed a claim, and all was well. Till this year. No warning, we were sent a notice that we would be cancelled at the end of our term due to the two claims. No claims ever before last year. Cannot get homeowners insurance anywhere now. It's great to live in Florida. Thanks Nationwide. Buyer beware! They are NOT ON YOUR SIDE!!!

raqstar 7/8/11 11:55AM
In September 2010, I received notice that my dog was a "hazard" and that I had to get rid of her. No one at Nationwide cared that we had installed an Invicible Fence.

Contact with my agent indicated that we might be able to enroll the dog in obedience school in order to keep her. Time was lost waiting to hear what the underwriter would say to that. We got a "NO" -

Then I received another notice. I called the Customer Advocacy number and was told that we might be able to get a waiver. Then we were turned down again.

Throughout this process, my agent stopped returning my phone calls. Twice, I sent him faxes when calls were not returned. The second fax was to let him know that we found a family to "adopt" the dog but that we would miss Nationwide's deadline by a few days. He left me a messsage indicating that he was not certain what verification Nationwide would require to prove that the dog was gone. That message was received in early November. I have not heard from my agent since!

Upon receiving another Notice of Cancellation, I called the Customer Advocacy Line. Three or four calls to and from 2 separate Customer Service Reps finally gave me direction about how to adequately notify Nationwide.

In this process, I voiced my frustration with my agent and hope that whomever is considered his supervisor would contact me with assurance that this would pattern would not continue. In the last week of November, I was told that I would receive a call from said supervisor.

Now it is late April. I have not heard from my agent or the supervisor. My auto policy bill indicates that questions are to be directed to my agent. Really???

I have also discovered that transfering to another office is dependent on my current agent's consent. REALLY!!!!

I would like to remain a Nationwide customer but, wow, is it getting difficult!!

Maryb 4/27/11 10:34AM
i recently closed an account and opened a champion saver i got no help in filling in the form which i was unsure about and then the passbook i had was taken away and i got a receipt with no information on the book on it or account number so i have nothing to connect me with the account. the employee gave the impression that he wasnt bothered and seemed to ignor me when i said that i had not put the relevent information on the basck of the form this was in the berkhamsted branch hertfordshire. i wasnt told how i will get the book whether it will be sent through the post dirctly to me or i should have to pick it up can you assure me that my book will not go astray regards sue prescott

sueprescott 3/24/11 12:33PM

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This is a great company..have been with them for years. The customer service agent was amazing, helped me with proof of insurance cards and took my payment! Way to go

ME 12/13/11 12:43PM
I just started back with Nationwide Insurance and they are very pleasant to deal with. So far, so good!

Loving NW 10/25/11 11:42AM
Nationwide Insurance is the best company for Insurance in America. Fast efficient customer service everytime.

Sandy 9/1/09 12:51PM

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