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Nero

Customer Service Ratings and Comments

Nero is ranked #233 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 13.80 out of a possible 200. This score rates Nero customer service and customer support as Terrible.

NEGATIVE Comments

5 Negative Comments out of 5 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 5 Total Comments is 0.00%.

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Terrible Overall Customer Service Rating
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  • Just unbelievably arrogant, unresponsive and lacking any concept of customer care. But remember Nero is a German organisation and the never get things wrong (LOL!).

    Rod 1/17/10 7:50AM

  • Nero customer service is borderline fraudulent. They make promises about refunds and don't deliver. Then when you make a follow up call they never have any record of your previous call. I will never purchase another product from Nero again!

    freestlguy 12/29/09 12:37PM

  • I got a trial version of WaveEditor and liked it, then tried to purchase a key to activate mp3Pro. The key doesn't work, the program will not accept it, and there is no way to get a hold of anyone at Nero to get a fix.

    I guess I will take this up with my credit card company and NEVER BUY ANYTHING FROM NERO AGAIN! This is a classic case of how not to do customer service.

    That's too bad, because overall their products have been decent, they obviously have some good people working on their stuff. I'd hate to be saddled with the reputation of having worked for a company like this though.

    Tom 8/18/09 9:44AM

  • Agree that they are horrible. Bought a download product, that wouldn't download. There policy is no refunds until you spend dollars per minute with technical support.

    No thanks.

    Anonymous 8/17/09 2:43PM

  • Nero customer service is no doubt the worst ever in the world. Called them today regarding an order issue. The representative was impolite and incompetent and didn't solve any problem. Total waste of time and money. Won't buy it again even Nero is the best product in the world.

    Anonymous 4/24/09 12:58PM



  Contact Information  
Customer Service
818-956-7551
Complete Nero customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Nero customer service phone numbers and contact information at ContactHelp.com
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  Company News  
Crystal Anniversary: Nero Celebrates 15 Years of Delivering Quality Digital ...
... during the last 15 years and make Nero's products, customer service and support even better than they already are,” said Juergen Kurz, Nero's COO. ...