Net10 Customer Service Complaints - page 2

I have received numerous text messages, emails and actual call-in-progress hijackings from Net10 Wireless since the start of 2022 warning me about their switch to VoLTE service. Each time they have warned that I have an outdated phone that will not work on their new service. My phone is a Samsung Galaxy A71 (Model number SM-A715F). I have exhaustively checked, double checked and triple checked that my phone in fact IS compatible with VoLTE and have even found the setting to turn on this feature (Settings / Connections / Mobile Networks / VoLTE Calls) on my phone. Since doing so, I have found that my call signal quality has improved dramatically. However, in dealing with Net10 customer service, they are abysmally inept in their assessment of my phone's capabilities, stating that my phone is not compatible and all but demanding that I accept an inferior phone to "enjoy all of the benefits of their new VoLTE service". I DON"T WANT A NEW PHONE; my phone model is less than 2 years old and I bought this phone NEW LESS THAN 1 YEAR AGO!!! HEY, NET10!! THERE'S THIS LITTLE THING CALLED A COMPATIBILITY LIST!! TRY UPDATING YOURS ONCE IN A WHILE SO THAT OTHER PEOPLE AREN'T BEING TOLD BY YOUR IDIOT CUSTOMER SERVICE REPS THAT THEIR PHONE IS INCOMPATIBLE WHEN IT ABSOLUTELY IS NOT!!!!!!! YOUR COMPANY SUCKS AND YOUR CUSTOMER SERVICE IS 0 OUT OF 10!!!!!!!!!! DO NOT GET A SERVICE PLAN WITH NET10 WIRELESS!!! THEY ARE ASLEEP AT THE WHEEL AND COULD NOT HAVE PICKED A MORE ILL-THOUGHT OUT TIME TO ROLL OUT THEIR NEW SERVICE -- I MEAN SERIOUSLY?!? ON PRESIDENT'S DAY WEEKEND? i SINCERELY HAVE NOT SEEN ANYTHING BY ANY COMPANY IN A LONG, LONG TIME THAT HAS BEEN HANDLED IN A MORE SLIPSHOD AND APALLINGLY, ABYSMALLY INEPT WAY!!! GREAT JOB NET10, YOU JUST LOST A CUSTOMER!!!

terreble service just reccomend evrybody to stay away.

I was happy with Net 10 for over 5 years. November of 2021 I started getting notifications saying my phone wasn't 5G VOLTE compatible and I needed to get another phone. It's now January and I've easily talked to over 30 people there. Their corporate office people say my phone IS compatible with VOLTE and it's a glitch in their system and they'll get it fixed. Except they don't get it fixed so I'm inundated with texts and emails saying I need to get another phone.

Last Friday I tried accessing my voicemail and it was redirected to their customer service. Same for my outgoing calls. They were holding my phone hostage.

I signed up with another provider and have been trying to port my phone number but it won't go. I've tried calling Net 10 for help and they've hung up on me after I was on hold for over 25 minutes!

The worst customer service with no phones being activated after numerous calls to do so and refusal to refund the service plans that we were obviously not able to be used at no fault of our own

Incredibly incompetent phone company. After spending several hours with "representatives" in transferring my old phone information and buying a new phone, I was cheated out of over 300 minutes and 30 days. I am going to complain to the FCC and the FTC of the US Government (but don't expect anything, really).
It seems that they (Net10, should be NetZero) are located in Mexico and are very apologetic. Thanks for nothing!!!

This is a company of incompetent people. I called three times about a service in Canada and two out of three assured me that ny phone will work there. Moreover, they sold me a plan for that. Of course my phone did not work, they just lied through the teeth just to sell me something. I was at risk of my business destroyed. Immediately switched to T-Mobile on return to US, very happy now. I will switch two oher family phones from Net10 also. Stay away from them.

Terrible customer service They keep telling me to by something else then say can not switch the phone Then get manager call disconnected even after they take all my information and no call back after 15 years been with net10 all day trying to correct the mess they made

back in Nov. I was told by 2 Tecs at net10 , One online and 1 over the phone that if I bought their Samsung Galaxy A12 phone they would transfer my number and all my roll over minutes from my Lg 3g phone (which I had 18,365 minutes) to this new 4G Samsung. I asked several times to make sure and was told "oh yes it will work for you". Then when I got the phone and tried to activate it the girl said to go buy a minutes card and call back to finish activation because they needed the pin off the back of the card. We did and called back only to be told they couldn't complete the transfer because the minutes card wouldn't work with this phone and they couldn't transfer ANY of my 18,365 rollover minutes to this phone after I was told if I bought the phone they would. I asked which phone could they do the transfer to and was told the only one was a Alcatel MY Flip phone. They told me to ship the Samsung back and they would issue a refund when they get it back but wouldn't give credit over to the Alcatel phone ,I had to pay another charge for it. Then when I got the Alcatel and called to activate it, they never said they couldn't transfer all my minutes and used the card I had to only give me 300 from the card. When I noticed and called them back ,then they said the weren't able to transfer and kept TRANSFERING one to another to another saying a higher office, a girl said she was in corporate office said she checked on It and they WOULD NOT give me back my 18,365 minutes but would give me only 6057 minutes and they would extend my end date from Feb.9th 2022 (which wasn't the 60 service days from my end date on my old phone ) to March 5,2022. She said it was taken care of I asked her to text it to me and she said it would take up to 4 hours to get into the system. I waited 4 hours and checked 611611 and instead of extending the end date to 3/5/2022 it said my end date was January 15, 2022. That's not even a month from when I activated the phone and added the 60 day service card (12/11/21).I called again ,got transferred 5-6 times and told The guy was going to transfer me to the Miami headquarters and to hold , at which time he hung up on me. I called back AGAIN and was told they couldn't go into the system and fix it because they had to reset and inact a new plan on 12/16/21.He told me to wait and call back on or before the shown end date of Jan. 15,2021 and they would fix it then. I asked about the refund for the first phone and said I know it delivered on 12/10/21. The Lady said they will not refund my money because I had tried to get my old phone from another network activated and when they couldn't she said I sent it to them for a replacement that they sent to me therefore they wouldn't refund . I told her that the phone I sent back was a BRAND NEW PHONE I didn't even get to use because they wouldn't activate it and transfer my minutes and they were the ones who told me to send it back and sent me another phone that they still didn't transfer my rollover minutes and now are rolling back my end date instead of extending the service end date as I was told they would. They tell you anything to get more money out of you and then LIE TO AND CHEAT YOU to try and scam more out of you. I was with Net10 for over 14 years and never had to deal with them like this before. Now I don't beleave they will fix my end date on January 15 as they said. I think it's another lie to get me off their phone. As for them saying I sent them an old phone to be replaced , I HAVE MY ORDER FOR THE PHONE TO PROVE IT WAS A NEW Net10 Samsung that I was charged for, and a much nicer phone than the RECONDITIONED phone they sent me and and cost more than the Samsung.

I had one person on their website chat recommend a Samsung Galaxy A12 phone and he said they would transfer all my 18,366.85 minutes and number from the 3G phone I need to replace to the new phone . When I called on land line to order ,I asked to be sure, if I could transfer my minutes to this phone and was told "yes". When I got the phone and called to set up and do the transfer, I was told to go buy another minutes card because the needed the pin on the back of a card to do it. When I got the card and called back I was told I COULDN"T transfer anything to the new phone and would loose everything. I was on the phone from noon till after 9pm and ended up having to pay shipping myself to send the phone back to Net10 when it was THEIR mistake. They say they will AUTOMATICALLY refund the price I paid for the phone back to my credit card within 30 days of receiving it, but I don't belive them after I was lied to all day ,and will probably have to dispute the charge on my credit card. I can't trust them any more after being on Net10 for 14 years. Every time you call you get someone different ,never the same person twice and each one tells you a different story. I will never refer anyone to use net10 or give them a good review.

I had my number for 5 years now I woke up just to find out my phone has no Data. I called representatives and none of them have any clue what is going on, they told me to go buy new SIM card and it's still not working. I spent 2 days talking to different representatives. This problem needs to be adjusted. It's very disappointing.

I'm really disappointed with NET10. I've been a long-time customer, since mid-2000s. I have a basic 3G flip phone. A couple months ago, the internet connection ceased to operate and I couldn't send or receive MMS texts. At the time it wasn't a big deal, since I didn't use it much. However recently, friends are sending more and more MMS texts and I can't receive them. I discussed this with four NET10 reps today (over 2 hrs on the phone) and they couldn't or wouldn't help me. Finally, a supervisor told me that NET10 has changed the 3G network and can no longer support web access and MMS texting. (Several years ago, when 2G was no longer supported by NET10, we were sent new phones, at no charge, that accessed 3G.) We were never notified by NET10 of this change. I insisted that the pay-as-you-go plan that I purchased states Web access on it; and I asked the supervisor how she was going to resolve my problem with my phone. All she could say is that she was sorry that the Web access is no long available. Then I asked how she would retain me as a customer and that there are many other providers with similar and cheaper plans. All she could say was that NET10 was not a perfect company and that I was a valued customer. Yea, right! She never offered to try to sell me a 4G-LTE flip phone to retain me as a customer, maintaining my account minutes. That would have been the least she could've done. But she did less than the least.

I am a net 10 customer of 10 years. They have always been marginal be it usually successful. Today was the last straw after 3 hours of "top level" support they were still unsuccessful on a brand new phone. I have canceled all 4 lines and will move to t mobile.

cant get my phone activated nor a number for it , all im getting from customer service is b.s. bought it and recieved the phone on the 16th of dec. 2020 and here it is dec. 17th 2020 and its still not activated nor do i have a phone numeber for it

Spent nearly 2 hours with tech support through 'chat' finally told needed new SIM card. Transferred to someone (Mark) who said couldn't take payment from me, but told me card was $.99, shipping no charge and delivery 2-3 days and advised to 'click' on site listed. Site wanted provider name, but wouldn't accept Net 10 as provider name. Regular site charges $.99 for card, but charges for delivery and date of Dec 28 (2 weeks!) Needless to say not happy with waste of time an still no SIM card ordered.

Complaints ...Management and workers of Net are liars ...advanced they cannot cancel orders made by phone called into Net10 ...advised to refuse delivery. Fedex - had a message on the phone/package 'no signature required' and let the phone/package. I called to ask Net10 how to return the phone ...They told me I have to buy my own return receipt from Fedex by signing up with Fedex. I then asked for a complaint address and was given BBB's address 9700 nw 112 ave Miami Fl 33179. His name was Zabdiel in Guatemala, Guatemala. They had no sense of customer service. I threatened to cancel my service of 10 years-- and they could care less.

I bought two Huwaia phones on close-out for $30.00 apiece around 2017 (we were using that model at the time...since around 2014 or so). We held on to them for years. When I needed them activated two weeks ago, we were told a new SIM was needed. It arrived and when attempting to activate, was told they were no longer technologically able to access the new Verizon network. The agent sent us 2, two year old refurbished Samsung phones. While activating mine, I spent two and a half hours (no lie) with 3 different techs and they managed to terminate my old number and assign a new one during the process of transferring the number to a newer phone. After all that, the next morning, the phone reverted back to the wrong number. I then spent 20 minutes with a very nice tech that restored my old number. I forgot to mention, I got my spouse's unit transferred the prior day and it took ten - 12 minutes, max. That tech was competent. Yesterday (10 days or so since the activation from hell) I spent 2 hours inputting my contacts, etc. I fully charged the battery (1 hour) beforehand and when finished with the entries, the battery was at 75%. The next time I turned on the phone, there was not a screen displayed...it vibrated and stayed black. I tried everything I did while a tech with Frontier communications...nothing worked. I called tech support, ran through 30 minutes of the same troubleshooting I had already performed myself, and was told to, "...charge the phone for 60 minutes and if it continues to fail...call back in and we will replace the phone." I called back in 75 minutes and this next tech made me go through all the trouble shooting again (30 more minutes)...she said there were no notes to confirm the agent's telling me to merely call back and order a new unit. She told me she had to T/S. She later stated that to get me a pre-paid, pick-up at my home label to return the defective refurb, it would have to be sent via USPS and would take 3 - 5 business days. I then asked to reactivate my old unit for the next ten days or so. She said I needed another SIM and I could buy one. I already had a new SIM from Net10 that was mailed a week earlier. It too was deactivated when they used it to try and activate my old, new Huwaia the prior week. She did not tell me it was unuseable, rather, she sent me to another tech. This lady tried activating my old unit and she told me the SIM was unusable and they could ship me another (3 - 5 business days), and upon arrival, they'd activate the old phone. SO. Now I have NO phone to use, have wasted five or so hours with your techs and another two hours inputting my contacts prior to the unit's failure. I now will wait for the return label (3 days), wait until the returned unit is received by Net 10 (3 days), and then a couple of days to VERIFY it's broken and finally wait some more (3 days) for another refurb phone...not to forget the hassle the last time they activated a phone without my old number. Two weeks total for issues I did NOT create. Why must I wait for a useable unit. Do you think I'm trying to rip you off for a $30.00 unit? These refurbs are not worth the time or effort you are making me go through...I'd get it if it was a new $1,000.00 phone...not a $30.00 repaired unit. This is truly a waste of our time. Why can't you simply mail a replacement immediately and if I fail to return the damaged one, put the charge on my account for recoupment when more phone time is ordered? If you are as concerned about keeping customers as you preach, PLEASE SEND A REPLACEMENT ASAP...reducing my inconvenience. Thanks, Halen

I have been a net ten phone customer for 15 years --and my old flip phone


(they net ten said i could not use it any more. so I got a new phone(from net ten )and my wife has been three days trying to get to work---It has been a night mare or worse----so I am done--- no more Net ten for me and I will not recommend to anyone-----By

I have 2 net10 phones as of today I can not call out all I get is a busy signal an that's all they get when someone tries to call me can't call net10 have no phone! Help

got a 25 dollar card put it on my phone used 3 minutes of 1000 phone stopped working spent 6 hours trying to have the time put on my wife's phone. i was told no problem but,ten agents later was told it couldn't be done cause the phone is to old. i wasted time and money with the most ignorant people. this is what you get for being a customer of fifteen years.

I HAVE BEEN A nET10 CUSTOMER FOR ABOUT 15 YEARS AND HAVE BEEN VERY PLEASED WITH THE SERVICE UNTIL 2 YEARS AGO WHEN i had a problem. They made it good. Now it is just like all these reviews are saying. After talking with "customer agents" in the Phillipiones and being dropped 4 times trying to be connected to someone in America I gave up. Now my question is should there be an investigation into this complete conglomeration of companies or rather should the be a class action lawsuit? Are the watched over by the FCC or the FTC? Perhaps the attorneies General in the states they have mistreated customers would be interested.

Net10 company is very poor. they don't back their phones & the customer service is very poor. those employed don't seem to care about fixing a problem. also they do is give a lot of talk, but poor, poor, poor results. ---- I've had it with Net10 !!! I'm going to a better way of cell phone use & service. ---- the net10 people have lousy management. and the employees can't overcome that.

10 hrs later and after talking to 8 different net 10 employees, my phone still says activate and I can't get my data usage from anywhere, even when I text 611611. Please tell me where to get my money back. Net 10 can't figure it out.

Trying to reactivate my landline phone and can't talk to anyone on their customer service line. I get sent to different menus and none have the option that I need.

I put minutes on my phone on Friday April 13 2019 and my phone stopped working won't hold a charge and they will not give me my refund back so I am without a phone now and no refund

I have been a customer of Net10 for eight years and now have had enough of their crap. I recently was "upgraded" to a better phone which I paid $100 for. Received a defective phone. When I tried to get it corrected was lied to and forced to call from another line, was hung up on at least three times. It will be a month in just four short days and I still have not been able to use my service this month. I sent back the phone, was told they had received it, and when I called back because I hadn't received a replacement I was lied to that they had not received it. I have made over 12 contacts with them and no one has helped me. I have no phone, no service and no faith in Net10. Switching companies and getting a lawyer now.