Net10 Positive Customer Service Ratings - page 2

I've had Net10 for 6 years. Works great ... everywhere.

Customer Service and computer system is dated ... so there WILL BE glitches.

If you want perfect instant customer service get Verizon and pay triple.

I DON'T WANT ANY CUSTOMER SERVICE. The phone just works.

My daughter one month of service -- 750 minutes for $25. My bank statement showed a deduction of $680.64. This did not at all make me happy; I'm on Social Security and that's about half my monthly income.

I was afraid because I had seen negative comments about Net10. Rather than having to wait, they let me wait for them to call me back and they gave me an estimate of 4-9 minutes. They called back in 6 minutes. I had to go through a couple of people, of course, to figure out what was going on.

It turned out my daughter somehow ordered 24 months of service, not one month. Without questions, Net10 canceled 23 of those months of service. Each service person I talked to was friendly and efficient and spoke English extremely well.

So thank you,Net10.

Net10, Please give customer service training to cable people and Internet Service Providers, and utility people and repair people.

I have had my Net10 service for two years and have had to contact customer service only twice. They were polite and quickly answered my questions. I am using the LG620g phone which is not problematic as some of the others might be. I am very pleased.

I think due to your feedback NET10 has improved his customer service. I got the guy on the line within 15 mins. Tried to help me diligently but still I wasn't able to connect to internet which my $50 plan provides - it could be a network congestion or something else but couldn't connect. However, the guys was cordial and helping.

"NET10" & "Straight Talk" do NOT offer hands-free Bluetooth, which is used while driving, etc. Even though it naturally comes with this version of Android, they've intentionally removed it from their version of the Android OS (aka "Gingerbread.") I found an app on "Google Play" (the site where you have to download android apps) that would have actually installed a hands-free app to use with Bluetooth. The app was blocked from installing on this brand new NET10 phone and I was kicked off of Goggle Play, by NET10. Goggle Play is now gone from my phone for just trying to download an app that would given me hands-free calling. I've done a complete factory reset. NO MORE GOOGLE PLAY. You see, with the "unlimited" plans they offer, the last thing they want you to do is talk on the phone while stuck in traffic. It would eat up too many minuets.

The app I tried to install is called "Voice Control."
Beware: Trying to install this commonly used app may disable some of the most important features of your "Tracfone" family of phones. They say that their 'refill' cards aren't refundable. Well, it's off to the bank in the morning to file a fraudulent charge to my checking account do to this serious violation of false advertising.

None of the Tracfone family of has a BBB Accreditation. I wonder why?

I found gold with this, their premium customer support number: 800-323-2366. Them foreigner's answered on the first ring, every time... and were very nice!

I purchased 3 Net10 phones on HSN. They cost $99 and included the first months service ($50).
I read all the negative feedback and decided "How bad can it be?".
I had a few questions while setting everything up. I tried e-mail and they answered within an hour. Good english and correct solutions.
I ported all 3 numbers over from Sprint one morning. While filling out the form to port I encountered a screen that did not apply to me and I could not get past it. I paused and e-mailed tech support. Ten minutes later they called me and a yound woman from the Phillipines, whose english was impecable, solved me problem in about 15 minutes.
There were issues with the other 2 phone ports (because I gave an incorrect ZIP code). Once again I was called by support and the problem solved.
All 3 of us love the phones and at $136.00/month for all 3 with unlimited everything and no contract, it is about $100 per month cheaper than Verizon.
Perhaps I am the exception, but I don't think so. In my experience unhappy customer jump right on negative feedback. Happy customers just go right along with their phones. I recommend them highly.

Well, after 2 days my Net10 Zte Merit smart phone stopped sneding/receiving texts and calls. I read all the negative comments here first, and was nearly resigned to going back to Walmart for an exchange or money back. Then I read the positive comments and attempted online support from the main webpage. It was EXTREMELY difficult to get a response that didn't feel canned, and after a while the person I was writing to did not respond at all. Then, I read somewhere that the Net10 Facebook page had a good support section, so I tried that. After submitting my ticket, I received a response within 2 minutes. After a brief exchange, the support guy (the name at the end of the emails was Kyle) had my phone up and running. All in all, about 10-15 minutes of emailing, 5 emails total. Barring any other problems, I have to say I like the Net10 service. I have bars everywhere I go, the phone itself runs most Android apps smoothly, and the customer support seems okay, as long as you use the Facebook page. DO NOT try to use the Net10 forums. - Brandon

The Problem
Bought a Straight talk phone and card from WalMart yesterday Motorola W418G. Used ST website to activate, took over 1 hour (first clue). After the wait could make a phone call but couldn't contect to web. Called official
Straight Talk run around Center 1-877-430-2355 and was told it could talk up to 24 hours for everything to start working (second clue). Today phone still not working. Called ra Center again spoke to Straight Talk customer service rep, spend 53 minutes on phone entering strings of codes, removing battery, clearing cookies etc, nothing worked, was tranfered up? to super tech! he ran from same cue cards, same results. He stated he would send better codes over the phone to fix problem noting it may take up to 1 hour to get all the codes. After one hour I should remove and replace battery, clear cookies, etc and try again. Surprize surprize it still doesn't work. Called Straight Talk customer service again got new rep who started the same stall again. I asked for his supervisor and he hung up.Lessons learned. ST is cheap just pray you never have a problem. If you do save the run around and just throw it away go buy a better plan from another company. I'm sure April, May June some rep will say how sorry they are and just sent them the info and it starts over. Phone is going back to WalMart because this is really their problem and all should know how they work
bud6/24/12 9:14AM
The Fix - Bought a Net 10 LG800 phone with 750hr x 30 days. Tried to activate on web at last page was told I needed to call Rep at 1 877 836 2368 ofcourse I thought here we go again knowning how the two are tied together but didn't have that much to lose.
Called Net 10 got a very nice young lady that took all my info to port number and activate new phone. Total time on phone with rep 13 minutes. I don't know what more I could expect from anyone. Her english wasn't just like mine (texas) but she was still able to understand what I needed, very polite. Was told could it could take about 1-2 hrs but could b2 2 days. All told with porting and everything 3hrs. I'm very pleased, will never use Straight Talk or go into a WalMart again. Bud

I earlier had left a negative comment about the slowness of getting my new phone activated. The next day it was done and I really like my phone!

whenever i call net10 customer service they are always very polite as well as helpful. they know their stuff

I called NET10 4 times. I did not have a problem. They answered all my questions, and problems.

Based on all the negative reviews, I almost opted to buy a whole new phone rather than trying Net10 customer service when my phone stopped receiving text messages.

I was pleasantly surprised. I got connected with a customer service rep almost instantly- an American, who was polite and directed me to enter a few lines of code in my phone, then send myself a message to confirm that the problem was fixed. Voila.

All I can say is that's how it went for me.

I guess some people just have bad luck or they expect too much. I have never had an issue that the Net10 reps could not and have not resolved. I have only had language barrier issues and I have learned to slow down and have them verify each one then service usually goes very well. I have always been treated friendly. I have used Net10 for several years and the only complaint I have is their phones have too many features disabled although I have seen some improvement recently. All in All I don't think you can beat Net10.

I have had to call them twice. They have answered my questions patiently.

After reading all these comments I was very anxious as I was changing phones and I was forced to call in. I had 4500 minutes saved and on-line system only wanted to give my new phone credit for 1100. He-whose-name-I-can't-pronounce didn't even argue with why I had so many minutes(clearly I like to type more than talk). He walked me thru the transfer and it was complete before we hung up -- although he warned me it could take up to 2 days.

BUT he chewed me out for "cussing". It was against the company policy. I used the word “stupid” to describe the red activation card with my original phone’s serial number on it -- the ink had vanished! Warning: write the serial number on the red card in real ink along with your new phone number and activation dates.

I have had a net10 phone for over 7 years (with no problems) and I just bought a new phone. I had my old phone number and minutes transferred to new phone. It was easy and a very smooth transfer. I enjoy my new phone and net10 is the phone for me.

I saw all the negative reviews online and was expecting the worst when I had to call them regarding a battery life issue with my new phone. Happily, it went really well. The call was answered quicker than ANY call I ever made to my previous carrier Verizon. Yes, it was an Indian woman, but she spoke excellent English. She took my information, assessed the problem and quickly determined I needed a new battery. They mailed it to me promptly and all is well. I couldn't be happier with the service or response.

I lost my phone and bought a new one and
the transfer of my minutes went smoothly.
I had built up conciderable minutes and
lost some, but I still came away with a
sufficiant amount. The service rep was very
help fulll.

No problems using the phone. Its cheaper overall than being dinged all the time by verizon for this n that. The customer service sucks but if you have a problem cheaper to buy a new phone - they give em away - you pay the airtime. The phones are of a cheaper material but they talk as well. Like some features better than my old one. Customer service couldn't tell me how to make old car speaker work with new phone.. happily jabra folks could. I still prefer this cause of the savings.

Net10 doesn't have the greatest customer service, but they always seem to get my issues handled. For $15/mo for a mobile phone, I really don't expect the customer service to be as good as a Verizon or Sprint.

I've had net 10 for a couple of years, and I love it, It is very affordable as you can get. I use to have a regular cell phone carrier with a contract and Ill never get involved with that rip off again, you get charged high prices even if you dont use your cell phone and you pay a big penalty to get out of their stupid contracts for 2 years. With net 10 , you pay as you go and I love it, I re-fill my phone on the net10 sight every month with the 30/200 minutes with debit card and my minutes on on phone before I can count to three. I use this net 10 phone with my Magic Jack interney phone between my wife and I when she is out doing errands and my whole cost for communications for the whole moth between me and my wife or anyone I call is a measly 20 dollars, my magic jack is pretty much free with the exception I have to pay 46 dollars for braodband for internet whether I have net 10 or not. I love it, It beats the 70 dollars and bad service I had with att cell phone service. And the best thing is I have all the minutes Ill ever need. Love it!

I have had Net 10 phone service for over 4 years and have never had a problem adding minutes. I usually upgrade online. Although once I discovered I had no service, since I had forgotten to buy minutes by the expiration date, I was a day late. I was traveling, so I bought a card, entered the number and was quickly back in service. Since I do not use more than the minimal minutes needed to keep the phone active each month, I find this is the cheapest cell phone around for me. At $15/month that is hard to beat.

First of all I like to say all you people who say NET10 customer service is bad, i think you are full of it. I never had any problems with customer service. Just today I upgraded to a new phone and transfer my minutes and service days. I had no problem at all. In less than 10 minutes the whole process was complete without any problem at all! I admit the website needs more work when it comes to upgrading phones but customer service on the 877-TEN-CENTS phone line was excellent. Actually to me it was better than the bigger carriers!! I had NET10 for 6 months and never had any problems with calling them with Customer Service. It makes me wonder if the problem you people are encountering are because of the fault of you and not of NET10 employees. I am a happy member of NET10 and will continue to be !!

Purchased a new phone through Net10, but couldn't activate it. 1st: I called Net10 support, they were not much help, and told me it could take 72 hours for my phone to activate, which it never did or could have, but they did try. 2nd: after NOT having my problem resolved by calling support, I sent an email using NET10 contact us....That has the best thing I could have done, they called me within 30 minutes, completed some trouble shooting and determined it to be a bad SIMM card, I was sent a new one immediately and the problem was solved. Thank you

I just purchased an LG 'unlimited' prepaid cell phone two days ago. I liked the LOOK of the phone and how nicely the screens appear. In trying to figure it out and learning how to use the Touch Screen features I like it even more. Because of it's ease of use and features and 'unlimited' everything, I've decided to Cancel my contract with AT&T and the iPhone and just keep the LG cell phone. I called today to activate the account. I was Helped by a very pleasant young lady who I don't recall her name but was extremely helpful and walked me through the activation process and there every step-of-the-way with me. So Thank You Net10 for hiring such a wonderful and helpful individual.

Just bought a LG900g a couple of weeks ago and I like the service so far. They transfered my number from my precious provider with no problems, therefore I was able to stay in contact with everyone with no interroptions. Thanks Net10