NetFlix Positive Customer Service Ratings - page 2

8.00-12.99+tax. A month.
Every other service moves their libraries too, or doesnt share.

10 years ago, I gave up on cable.
5 years ago, I picked up Netflix.
If I dont watch it in time, it may come back.
It may not. Depends on how selfish hollywood gets.
We should all share.

For 25 bucks at blockbuster you got unlimited dvds. Slowly they rolled out no fees.
Too late. They crumbled.

For the same price, you can get the mid level streaming and a dvd mailing service. Cancel and rejoin either anytime. Prepaid service.

Netflix ate blockbuster.your not going to find every movie you want. (Didnt get every movie you wanted everytime)
But there is a lot there.
Netflix will get it eventually.
Or another service wont share.

Netflix originals rock my world.
Marvel deals aplenty.

Netflix does everything it can to make it better, create content for everyone, and share.

Customer service is delightful. I was frustrated. I listened, it was fixed when I did what I needed to.
Educated me when I asked, or found my answer.
We tested a bit.
Turns out it was my connection.

When they are down, they post it at the help site. Honest.

I dont have to call often.
Get a good device. Smart tvs are clunky, wont get one again.regular hd tv is fine. Pick your picture quality.
Fire tv. Love it.


So in other words, they are getting better all the time.

Netflix for life.

I have no complaints about the service on Live Chat, but was terribly disappointed to find that I can't have subtitles on British programmes - apparently (if I understood correctly) because it would cost more. In Britain we have disability discrimination laws and subtitles for the hard of hearing should be available on all programmes. I was so happy with Netflix until I tried to watch British programmes, now I shall have to look into its competitors.

Thank u Brandon for helping me get Netflix up and running

I was beyond furious when I called Netflix ready to cancel. I was caught off gaurd by the reps delightful intro and couldnt stop laughing. He was very patient and knowledgeable. Not only did did he fix my issue which wasnt even Netflixs fault but he made my day awesome. Thank you so much AWESOME SCOTT!!!!

I had a GREAT experience with Netflix's Help Center Live Chat. Totally unexpected (assumed it was an automatic response system - but it's not!). Bracken - shout out to you and helping me out completely. This person was able to help me out with my Netflix casting to Chromecast problems. I'm hoping the chat transcript comes through to my e-mail so I can post it and share for everyone to see. Problem was solve in under 5 minutes. Thanks again if anyone from Netflix is reading this!

I can generally resolve most of my tech problems, so my interaction with NetFlix support is limited to two calls. Each call was a pleasant experience, the support personnel were friendly and answered my questions immediately. I was shocked to find the my positive experiences were a rarity.

Hands down best customer service I've ever dealt with. I forgot to cancel on the first and a couple days later did so. I went to chat to ask if there's any way I could be reimbursed since I canceled. No questions asked she immediately reimbursed me. She was so nice about it I was very shocked! Great company! Great service! Honestly I hope Netflix takes over cable companies. Mediacom charges 10x as much for 100 channels of crap. Netflix Keep doing what your doing!

look I'm a subscriber to Netflix my only thing some of the movies but you guys have some movies that been on there way too damn long I mean The Man in the Iron Mask I love that movie but you guys took it off after 2 to 3 weeks I mean white chicks hell how many months has that movie been on there. Robotech is another one didn't get to watch a single episode that's my fault for not watching it the time I saw it but I don't like when you guys get f@#ked up comments in I don't work for you but I love your service step your game up by the way if you going to put on Dredd make sure you show Judge Dredd Karl Urban was good but Stallone in the best and under the cherry moon was a good movie too just think about it...i once again love your service try to get newer "movies step your game up.f**k the haters😃😊

How many of those who complained really took the time to read the "terms of use" before signing up for Netflix..? NOT MANY
Netflix is a subscription based company which means they charge you every 30 days unless YOU cancel(just like a magazine)they will continue to charge you. It's funny that people who say they were charged for 2 years and didn't know? Netflix should NOT be accountable for you being irresponsible with YOUR MONEY! Also Netflix ONLY provides the(MOVIES)its not the company's fault your internet connection or device is not up to PAR. I've had Netflix for many years and never once had an issue with customer service or service. Great job NETFLIX!

Netflix,
I would just like to say that your customer service was brillant. No only was the women that i was talking to lovely, but she was patient as our phone connection wasnt brillant! She managed to sort of out the problem i was having very quickly! As someone who works with customers, I can say that she has a very friendly voice that customers can trust!

They did what geek squad couldnt. they fixed the problem (conection issues to internet(why i called geek squad) on both netflix and other websites.

I just got off the phone with customer service. My phone call was answered in about 30 seconds and I was greeted by a very pleasant and helpful man by the name of Tristen. He fixed my situation in not more than a minutes time and the conversation left me smiling and in an overall good mood. So I got his name again so I could take a minute to write this comment out as thanks for such a pleasant experience. The world we live in right now doesn't have enough of customer care employees like the gentleman I am referring to. Thank You again for such great service which is why I love being a netflix customer!

I am furious that my daughters favorite show "Trotro" is no longer available... neither is "Taratabong, Land of the Melodities"... she was to the point where those shows are the only ones that calmed her before bed and now BOTH OF THEM ARE GONE JUST OUT OF THE BLUE WITH NOW WARNING?! I ask her if she wanted to wtch trotro only to find myself in the center of a meltdown when i couldnt find it...the least Netflix could do is monitor our recemntly or as an email to I us if preferred shows are going to be removed. This is horrible cutomer service.... JUST HORRIBLE!!!

Netflix customer service is exemplary...always pleasant, knowledgeable, courteous, and helpful.

I just have to compliment your customer service. I am SO impressed !
Every time I call, the wait time is less than a minute and you have such friendly and knowledgable staff.!

You really have great employees and keep up the great work!
My account email address is [email protected].

I have never talked to someone so nice in customer service support. I spoke to two different people and they were both exceptionaly nice. Very happy with netflix

Geez. I forgot the expiration date on my credit card and we wanted to watch Gunsmoke. I mean literally, as soon as I hit the enter key and updated my credit card, the show started. Talk about fast. Thank you NetFlix.

Please Add To Your Selections Some 70's And 80's Nightly Or Weekly Soap Opera Type Of Drama. Etc, Knots Landing, Dallas Series I Know I Would Like To Just Sit And Watch These Classics.

Thank You For Your Time
Gloria Hardin

Netflix Customer.

Oh and there are a lot of negative comments on here about Netflix, but anytime I have a problem which is rare, they quickly and kindly help me! I find something new to watch everyday, yes I watch tv everyday, good selection could have more but honestly you are paying 8 bucks a month that's less than a meal for two at mcdonalds! And it's a lot cheaper than cable! And it's stupid to get mad when they don't have a certain movie or show you want, idk how it works but I'm sure not everyone would be ok with their show or movie being on netflix for a bunch of people to watch for pretty much nothing example,, if Netflix had friends I wouldn't of bought it on DVD!

I love Netflix! Customer service is awesome. They helped me faster then I thought possible it was great! Thank you so much!!!

Followed your instructions, guy picked up in no time. took the time to discuss buffering issue and made some suggestions that actually helped!

I have never got so much for so little. English speaking customer service and on hold for 30 secs. Amazing.

Love netflix. Best company to work with. I work with them daily and have never had a problem. Just remember, it states in their terms and conditions, the trial is not a "free trial". It states in their terms and conditions. :) thanks netflix. love you all

Working for netflix has good and bad things about. I see a lot of comments about money not being refunded or just one month being refunded. Some people get annoyed by it and i totally understand how that can be a problem, but when it all comes down to it, YOU YOURSELF SHOULD PAY ATTENTION TO THE MONEY BEING TAKEN OUT OF "YOUR" ACCOUNT. So yes you were charged 12 months, it is not netflix's fault you just now realized your account wasn't cancelled. So keep track of your own financial issues and you will have no problems.

Very pleased with customer service -- problem not solved but service tech recommended I change browsers and I will do so, hope to resolve problem that way.