New York Daily News Customer Service

Delivery person does not bring pap up in elevator.He leaves all our paper in the Lobby,to get taken.Some days doesn't even show up.

Online subscription customer service (based in India) is the worst. When the subscription price goes up, it doubles in price. If you can find a rep that doesn't lie to you, it would be a miracle. Service cancelled.

My subscription is for Sundays only. I have nit received the last two Sunday papers.
On your live chat, they are asking for $1.00 just to look into this. Why should I have to pay for your mistake?

I'm this close to canceling my subscription. Awhile ago, I stopped getting my paper and this went on for weeks. I receive 7 day delivery but I got no papers for weeks even after daily calls to customer service. I was told I'd get the paper "later that day" but no dice. Somehow, after weeks of no delivery, the paper magically reappeared! I assume there was a new carrier who got my address mixed up because many blocks here have similar names.
Fast forward to this week, with the same problem happening again. Calls to customer service, promises to deliver a paper later that day, and nothing. At this point I've missed 4 days in a row and I'm fed up. I am paying good money for something I'm not receiving. Yes, I can read the paper online but that's not the point. I am paying for a product I'm not getting, with seemingly no efforts being made to fix the problem. Calling customer service is a waste of time.
Not sure what I'm going to do about this. I'd like to continue getting the paper, especially the Sunday edition, but besides calling customer service I have no other options. They should check with the carrier or their supervisor and see what the problem is. Obviously they don't seem to care.

the ny daily news customer service response regarding my Saturday paper not being delivered for months has been.....I can't use those words. I've done my rants and one piece of information id like is how high up the chain can I make a complaint? after seeing the overall review of customer service"terrible" I can only assume they want to phase out the home delivery service. I'll be cancelling my subscription.

I have been calling for months about poor delivery service. Your contractors refuse to leave my paper inside the building and, instead, always leave it out in the driveway/gutter. This has led to multiple incidents of stolen and wet newspapers. Your phone operators always assure me that the problem will be taken care of, but, it never is. I've requested return phone calls from the contractor as well, but that hasn't happened either. Please help me! My address is 271 67th St, Brooklyn, N.Y. Thank you.

I've had a new delivery person since 1/1/22. Has not delivered my paper on 7 days so far. Recently called yesterday, Thurs. 5/26/22. Said I would get the missing paper with today's paper. Only received today's. I am a se ior citizen, difficulty with walking. Enjoy the paper and puzzles. If this continues, I will have to give up my subscription.

I have been a reader of the Daily News since I was 9 years old. I'm currently 75 and have home delivery 7 days a week for several years. There are times when the paper isn't delivered. I call in and am given the option of having the paper delivered later that day or to not be charged. I always (except for one occasion) select deduct the cost of the paper from my monthly bill. I have never checked until this month and when I spoke to a supervisor I was told that the bill remains the same ($40) but that my expiration date will be extended. Now it doesn't take a genius to figure out that first of all what I was told was an option is not true in practice. Secondly, if I continue to get the paper until I pass away, then what, it will be delivered past the expiration date by a few days? It makes no sense. And based on that I have cancelled my subscription. Just needed to let you know that your policy is a deceitful and shameful.

never GOT ONE PAPER now in collection why? call twice about it suppose to be a free trial don t buy this paper

most important the customer service page does not load, and is not reachable. NOW, I have not received a bill from you for i dont know how long. I just received an e mail telling me that my account is past due, and my service will be halted if i diont submit payment. I have had more than one episode in the past where a call to your office says I am paid in full, and later received a bill calling for a payment that was dismissed by you. Under no circumstances will I allow automatic payments under those conditions. As I first noted have not received a bill in ages. The amount given in the past due e mail seems very high. Please review and let me know what I currently owe? I am very unhappy with this condition. Am rehabbing from a stroke and rely on home delivery, but will not continue with the current situation.

Can't Get Delivery Right.. It Sucks

I got the video of that lighting from my. 15 floor window

Not happy about not getting delivery of my Tuesday paper this week. The deliverer left a Wall Street Journal for some reason instead. Was collecting the bar codes this week for my entry for tickets for The Bronx Tale play on Broadway - the contest you are running this week - but now I can�t submit an entry. Is there something you can do for me in this regard?



Thanks



Robert Grogan

this publication is absolute garbage. I will make a concentrated effort to not only ensure that no one I know ever subscribes to this publication that is unable to distinguish an opinion from an actual news report. Not only that but companies that choose to advertise with you will lose business as well. SHAME ON YOU!! Take your trash and opinions out of this country!!

The N.Y. Daily Newspaper printed an article about the problems of dogs in Grant Houses. The NYCHA development where I live on the 20th of January 2014 in my apartment and not to any surprise.



Nothing has been done to correct the problem but it's gotten worse. The development assistant manager has been closing out vital tickets that would. Have helped me. ConEd was in my Apartment. On April 1st 2015 and decided my stove was no good and then I should be given another one. I been to the Bureau Office of NYCHA. I been to. The. Ins and three weeks later



I still don't have a stove. I get a feeling that there is more corruption in NYC



than people care to admit. Dogs still fighting and dog poop still coming down



My kitchen gas pipe from the above Apartment. I have been disabled in my



Back for many years and I have to move



The. Fridge to clean the poop that the guy floods down the pipe. It's worse because I complain. Just yesterday he



tried to set me up by two guys that don't mind doing what he says because he will



give them a few dollars. The only thing that saved me was the maintenance



guy that knows me just happened to get



on the elevator and the other guy was



already in my hallway waiting in front



Of the staircase. Please Help. Me.



Thankyou.Also Im not good at computers.

Daily News
I like your content and how you keep up with the Daily news. However, the racist derogatory comments of your viewers are outrages and disrespectful. I understand that their is Freedom of Speech. But my question is why is it only preserved for a certain segment of the population. Particularly whites and Jews. Vicious racist, stereotypical comments towards Black people are posted daily. But any rebuttal comments to refute, debate, or compare, are not posted. It seems as if The Daily News agree with the idiots. You even ban me in Moderation Mode. Why is that?

Made several complaints to delivery news In the past month.About not receiving my paper.and sunday incerts are supposed to be delivery on saturday not sunday for home delivery service.Each time i spoke to customer service. They promised this matter would be taken care of.Nothing has be done to solve this issue.They refused to put there supervisor on the phone..They threaten to hang up....

I have 9 unwrapped, useless Daily News papers since the LAST time I called to tell them that I don't have a subscription and have no desire for the paper. Called twice before. I have enough to recycle and no bird/dog crap to justify the need for a newspaper I would never read. Not even going to bother calling them again this time. 3X and your done...now I call the city to complain about having what I consider trash left on my doorstep.

I subscribe to the Daily News but never get my papers. Today Sunday, once again I have not received my paper. Yesterday no paper arrived yet your bill always arrives on time. Please check with the carrier you employ to see where he is leaving my paper each weekend. My name is

I don't even subscribe to this crap paper. My neighbor does and her delivery man keeps crashing his car into my brick ring that I have surrounding a front yard tree. The Police wouldn't even come to write an incident report. Nice going Nassau Police. What a shame --just wait until he runs over a child walking to the school that’s only a block away. Then maybe you'll put the donut down and come over here and see this reckless idiot. And when I call DailyNews directly to complain, they just take my number and NOBODY gets back to me.

I wish to cancel my 7 day subscription to the NY Daily News, account# Kindly send me confirmation of cancellation. I will not be voting for the paper's endorsement for President of these United States.

THEY CALL ME 7 TIMES A DAY AND HANG UP IFINALLY GOT A PERSON WAS IN MIDDLES OF ASKING THEM O STOP CALLING SHE HANGS UP.
HOW UNPROFESSIONAL IF I DON'T WANT TO TAKE YOUR CALL WHY WOULD YOU WANT TO KEEP CALLING ME NOT TO MENTION YOUR PAPER SUCKS

I subscribed to the Daily News during a promo. After that I called and asked that the paper be stopped. It was not and I again called and was notified that after the promo price it was automatically billed at the regular price. After speaking to numerous so-called representatives and complaining about the so-calaled auto-billing and again, stopping the paper, I received a 'COLLECTION" NOTICE for $9.00. If this continues, I will report it to the BBB or at least post it on FACEBOOK AND/OR TWITTER. DO NOT SUBSCRIBE TO A PAPER THAT DOES NOT RESOLVE THEIR ISSUES.

I have been a subscriber for home delivery for over 20 years. Last month I placed a vacation hold and it never started up again. Despite calling EVERYDAY I still never received the paper (send out a replacement! ha! has anyone ever gotten the replacement???).

After a week of calling I cancelled my subscription and then the billing calls started. I want to pay my bill - but only for those days I actually received a paper!!! To make matters worse they are billing me for a week after I cancelled! So I am being billed for 2 weeks where I never received the paper. The representatives are rude - it is not very difficult to actually look at the logs into my account and SEE every day that I called to report the delivery problem. I just want to pay my bill and wash my hands of them. Oh, and supervisors NEVER call back.

I was a long time subscriber to the New York Daily News. Due to the lousy winter weather and poor delivery due to the snow, I cancelled my service. I received a bill for the extra week that my paper still came. Paid for and sent out check the same day. In less than 7 days, I received a notice that they had turned my "debt" over to a collection agency for payment. Are they kidding me? My account information on their automated system showed that the payment was received. Now I have to deal with this? Folks, we're talking $5.01 here. They didn't even give the payment 5 days to get there and/or clear, and there was a no mail US holiday on one of the Mondays. They have permanently lost a home subscriber. If you want to pay your bills by check, you are hereby warned. I can imagine what they'll do if you subscribe by credit card. Good luck straightening anything out with that. Stay away!

Renewed my subscription with a terrific young lady named Mary Ellen. She was polite, helpful and very good at her job. She treated me like a customer who matters and definitely deserves a promotion and a raise.