Nikon Customer Service

User Reviews, Ratings and Comments

Nikon customer service is ranked #335 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 34.42 out of a possible 200 based upon 242 ratings. This score rates Nikon customer service and customer support as Disappointing.

NEGATIVE Comments

225 Negative Comments out of 242 Total Comments is 92.98%.

POSITIVE Comments

17 Positive Comments out of 242 Total Comments is 7.02%.

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Spectacularly bad service. Tried to return a $80 lens filter for a $2600 camera and the manager would not give me an extra 5 days grace period on a 14 day return policy. I guess they are not looking at the big picture (2 decade likely former customer that has purchased 5-6 cameras from Nikon over the years).

I don't mind the money so much as the 90 minute wait in the nikon phone tree on intermittent hold to have an inflexible manager repeat like a robot the 14 day return policy over and over again...

Thank god I don't have a real problem with the camera. I would not want to try to send them anything to repair if this I the procedure for a simple question...

john 5/22/13 7:11PM
I had dropped my Nikon D800 but it was working fine after dropping for couple of days. Then suddenly after 2 days the power won't come on. I fully recharged the battery to ensure it wasn't a battery issue and still my camera would not power on. My camera didn't have any body damage marks from outside at all. So, I thought may be there is something internal and hence I send it to Nikon Service for repair. After receiving the camera they said that it will be repaired under warranty but to my surprise and dismay I receive the camera back with a "Beyond Repair" notice and invoice. So, I call Nikon to understand why it is beyond repair and what I am told is that my front body, rear body, and top body has been damaged due to impact and the repair would cost more than the camera. I was surprised to hear this as the camera didn't have a single damage mark on any part of the body. So, I tell this to the CSR and she says that she will ask the service department to send pictures of the damage. She said thatt I should receive them within 48 hours. So, I wait for couple of days, just in vein, to receive nothing. Then I call them once again and this time another CSR tells me that she will research on this and send me the details in 48 hours. I again wait 48 hours but receive nothing and call Nikon back again and the same story is repeated.

But this after 2 days time I get an email saying that the impact damage was within the camera's rear casting. But that is all that they provided. SO, I call them again to ask how that damage is not letting the camera power on? and I also demanded if they can send me a picture of the damage as I cannot see inside the camera. They said that they will send the details in 48 hours. Again I wait 48 hour but this time just to get a final email saying that nothing can be done further as the impact damage on the rear casting is not repairable. So, with a heavy heart I decide not to persue this anymore and get myself a new camera as photography is my passion and my $12000 Nikon gear was just sitting idle. So, I get myself a new Nikon D800 today and when I was playing with it a thought just crossed my mind that why not try the new battery in the old camera and check and to my surprise and dismay, as soon as I put the new battery in my old camera, it came on. I was shocked and felt cheated by Nikon. It looked like they never diagnosed my camera and just sent it back like that. To let everyone know, I had sent my battery too with my camera for repair. I was not able to understand how Nikon would not have tested my camera with a new battery. I was really feeling cheated and Nikon had just made me spend another $3000 on a new D800 without a valid reason. so, I test my camera first with focusing, color depth etc. and everything seems to be working fine. Then I call Nikon and tell them about the whole story just to hear that they will get back to me in 48 hrs.

What do you think I should do here? Should I go ahead and file a case against Nikon for negligency in service and for misleading me into buying a new camera? I ask this because since Nikon has put restrictions on a lot of individual service centers from repairing D800 and you do not have any option except sending it to Nikon, isn't it their responsibility soley in ensuring that customers get the proper service that they are entitled for?

Niloy 5/18/13 4:49PM
In few a month ago i send sb 80dx to nikon alta indonesia because sb out put alwasy full power, but part so expensive , we cancel , unfortunately sb 80 became like explosive in every fire. Now i send d 90 to alta blank lcd, but i cancel again, wow all tombol just can adjust iso setting . So wonderfull, and so arogan nikon if we cancel the order, like amatir repairman.

Ametro 5/16/13 7:29PM
The actual reps at Nikon were as helpful as they could be, even if hey did not know the products they were servicing very well. The problem was in the processing procedures; pathetic at best would describe it. Nikon has no clue how to service a customer after the sale. I bought a pair Nikon Monarch binos for $350.00, and thy have a warranty, yet I was charged for the repairs, outbound shipping, and return shipping. Not to mention my repairs took well over three weeks. It was a constant barrage of e-mails to authorize repairs, and pay for them! I felt like I was being held hostage. When I finally called to ask if the repairs were finished, the rep told me, yes that they were just waiting on UPS pickup..yeah, right. Not only that, but the hours of operation for contact were only 8:00a.m. to 12:00 California time.
In comparison to this ordeal, I bought a USED Leupold rifle scope, returned it to Leupold for repairs and paid only the outbound shipping, and had the scope back within 10 days fully refurbished! From now on, I will buy Leupold products just for the after sales service.

moe pritchett 5/8/13 8:54AM
never buy a camera from this company. They SUCK when it comes to fixing any issue with their cameras. They say the understand over and over when you call customer service so I asked the lady if she owned an camera and if she sent it to be repaired, NO, what a surprise.......

Anonymous 5/3/13 6:59AM
I personally delivered my D7000, 300mm/f2.8 VR2 lens and TC17VR2 to the Melville headquarters for repairs 5 weeks ago, complaining that the autofocus would freeze in all modes except for single-point focus. It has taken 4 weeks for all 3 products to be assigned service numbers. I've called 4 times, and sent 2 letters, and haven't been told what has been done so far, nor when I can expect to receive my equipment back. I've used Nikon photo equipment exclusively for 42 years, and now look forward to changing over to Canon! Nikon is not customer-oriented, at all.

finmo 4/22/13 11:48AM
Nikon service does not exist. I you don't agree with this statement, try to reach them! It is a spit in the face of each and every customer! Just discusting...

Anonymous 4/13/13 6:55PM
I purchased a Nikon CoolPix camera. I barely used it and after only six months the shutter release button simply fell off. Customer service told me it would be covered under warranty. After I sent it to Nikon, I was told the cost to repair is was $2 less the what I paid for the camera. I was told I dropped it so is was not covered. I did not drop it. Horrible!!!!!

Anonymous 4/10/13 2:25PM
I sent my Nikon Binoculars to the service center as told in the original box in January. Originally told they could not locate the technician working on them. Then I was told they never received them. After two weeks of calls with no results, I had the Post Office track my package. They showed my binoculars were indeed picked up for service by the Nikon service center. Third week of calls still no help from Nikon. I have been passed from person to person having to repeat situation each time. Can someone please help me. It is obvious my binoculars were lost at the Nikon service center. I would just like for them to be replaced. I know they think they can put me off and I will forget about it, but I can't afford to loose these. I am a repeat customer of Nikon products. I have 3 cameras, 3 rifle scopes, and have purchased 3 pairs of binoculars, ALL NIKON.

I am so disappointed in the company right now. I will never recommend their product again.

Anonymous 4/8/13 8:52AM
I had bought NOKIA COOLPIX S8100 from a mall in pune,India. Within a year I gave the camera 3 times for servicing(surana sales,kalyani nagar,Pune,India). The camera suddenly stops working, it freezes and except menu none of its button works fine. When I asked about the reason they say its now fine and we've cleaned the camera. Now only 3 months warrenty left and again the same problem appeared. Its damn frustrating. NEVER BUY ANY NIKON PRODUCT. IT SUCKS BIG TIME.

Bhavesh 4/6/13 6:45AM
Don't buy a Nikon camera with a cash back offer. I purchased one from John Lewis (Edinburgh) before Christmas. I applied for the cash back from Nikon as instructed in January. No cash back was given and Nikon has not acknowledged my application. Under Scottich Law the cash back was a condition of sale and a contract was formed with the retailer at the time of purchase. However, John Lewis say my claim is against Nikon. Any lawyers out there who can comment? Or others in the same position who can give me some advice or join me in a joint claim? OK, £45 is a small amount but, as often, its the principle that matters. And the fact that these companies promote their claimed good customer service in their advertising and PR; luring you in with false offers but fail to deliver. Avoid both.

Steve 4/1/13 7:13AM
Nikon Service is very poor. Nikon camera broke within warranty and they wouldn't stay behind camera. Bushnell Scope is very pleasant to work with.

roger 3/28/13 1:00PM
My camera has been sent in 4 times because it quits working, almost like you have it turned off, even though it is on. When I asked what they have done this last time. I was told that they hadn't repaired anything they just cleaned it and got it working and sent it back. 4 times it been sent in, you think they would actually try replacing possible problems. Rather than sending it back as now working no problem found. It was tested at the camera shop twice to see if it might of been a lens, memory card or bad battery and none of that made it work at their shop so they sent it in to be repair. To receive it back 3 times after they had received and returned it as fixed, is absolutely the worse case of blantant disengaged with solving a customer problem.

ijustgot2bme 3/21/13 11:54AM
I purchased Nikon P7000 about one and a half year back. A month before the warranty expired, I found out whenever I remove the battery for charging, the moment when I insert back the battery into the camera, I've to set the date and time again. I sent my camera for repair at Nikon center, and was told that the build-in battery is running out of power which they had already changed it for me. I test the camera on the spot, and found out the issue still remain. The technician subsequently told me that the whole camera I/C board needed replacement since after changing the battery unable to resolve the issue. After one month long wait due to I/C board running out of stock, finally the camera returned to me. I tested again at service center and confirmed the issue fixed before bring it home. Last month I brought my camera for travel, and found out the issue comes back again, but it happens intermittently. Apart from the camera losing date and time setting, I found out the scrolling button gone crazy, instead of showing next/ previous picture when scrolling, single scroll auto skip to the next 4-5 pictures! Also, previewing pictures sometimes giving error, but then when copy that particular picture to computer, it is able to view without any issues. Swapping to another SD card giving the same error, thus it is not related to SD card problem.

I'm truly disappointed on why Nikon camera giving so much problems. Also, please make sure the authorized service center technician are well trained. They are suppose to check on the camera and make sure everything is working fine prior returning the unit back to customers. Now my camera is out of warranty and yet, all problems aroused ever since the I/C board change. Please look into my problems seriously.

Eugene 3/16/13 6:25AM
First, let me say that the repairs Nikon completed were fine. I have no issue with their actual repairs. It's their customer service that failed.
I sent in our Coolpix S8100 for repair - it would freeze up any time you used the menu or took a picture. Had to turn off/on and then it would take one picture and freeze up. Packed it in the original box and, per directions, included the proof of purchase, our extended warranty card (with 2 months still left on the warranty) and proof of purchase of the extended warranty. Received an email a few days later informing me it would cost over $100 to repair, and was not covered by warranty because we did not provide proof of purchase or a description of the problem. Call customer service and told them it was all included in the box. They said it wasn't found and I needed to fax them a copy. Stupid me, I didn't make copies. But luckily I bought the camera via Amazon so I could easily retrieve it despite being 2 years ago, and print my proof of purchase and fax it to them. They called the next day to say my repair wasn't covered because it was out of warranty. I asked about the extended warranty and they said there was on proof of that. I told them it was in the box. They said they didn't keep the boxes repairs are shipped in. I couldn't retrieve that via Amazon, so I had to call the store that sold us the warranty through Amazon. Fortunately, they were very helpful and tracked it down for me and sent me a copy. Which I faxed to Nikon. Finally, I received a notice that all repairs were covered. And as I said,the repairs were fine. In fact, I'm pretty sure they just replaced my camera with a refurbished one. Which is fine. But when the camera showed up at my house again, it was in the original box that I shipped them, and it included ALL THE ORIGINAL PAPERWORK I SENT THE FIRST TIME! Argh! So I spent two days tracking down paperwork that they in their possession the entire time! Double ARGH! Good repair, horrible service.

Steve 3/13/13 1:46PM
Nikon USA in Melville SUCKS!!!!!! They are the ABSOLUTE WORST!!! Talk to 5 different people on the phone and get 5 different answers and dates as to when you're going to get your item back. They claim "impact damage" BEFORE even looking at said item. THIS I know, because one of their so called "techs" said it to me BEFORE I even took my lens out of the bag!!!!! Yes I drove out to their Headquarters in Long Island. Then when you start complaining they give you a discount. If I had to rely on Nikon's repair service again, I'd sell EVERYTHING Nikon that I own and switch to Canon!!!

taat2d 3/12/13 9:49AM
I purchased a Nikon Coolpix S3300 camera in May. I have sent it to repairs twice for the same problem. It will not charge the battery. The service department sends me back the camera and a new battery, which is nice until the battery drains again and I cannot charge it. So I have invested in a broken item that cannot be repaired and the only answer Nikon can give me is SORRY..........

Anonymous 3/8/13 8:22AM
Oh. My. God. The ENTIRE afternoon spent with Nikon software tech support attempting to install and validate the registration code on one of their software products. The software won't accept a validly-purchased registration code (obtained from non other than the Nikon USA "Nikon Store"). 3 tech reps, 2 supervisors, still no resolution. Now that I spent 4 HOURS on the phone with them, the next tier of management has gone home, so it's wait until a manager emails me tomorrow. This is completely unacceptable.

MadMarko 3/7/13 3:42PM
Nikon received my D 600 body for the second time with severe oil spots on the sensor on Jan. 14, 2013. It took 11 days for it to go from arrival to log-in at repair. It is now a full month later, 31 days at repair, 11 days to get from the loading dock to repair, and 4 days in mailing, for a total of 46 days without my D600. Around Jan 28 th, my case was taken over by Mr. David Dentry, Senior General Manager of Customer Service. Why, I don't know, and what that means, I don't know either. Customer service is in Philadelphia, but repair is in Melville, N.Y., why, I don't know that either. Since then I have e-mailed Nikon 3 times as to the status of my D600 body, no response. I have called customer service 3 times, both staffers and supervisors swore they would get back to me regarding the status of my repair, no one has. Looking up the Nikon Corporate menu, the only people I could contact is Technical Support, or Customer Service, back to square one. As of this moment I am totally in the dark. Professionalism and diligent customer service like this from Nikon repair like needs to be shouted out from every available Photo forum.

manattee scrubber 2/25/13 3:40PM
Very upset with the dust issue with this camera!, I picked this up when it was 1st released and the camera is great , feels good in the hands with the grip, dynamic range is awesome. But it seams to collect a lot of dust in the top left hand corner of sensor! I had it cleaned by a pro and with in a few days the dust returned. I use my 600 professionally shooting wedding. I just took a job in DC with a big company and now as we narrow in on the wedding season I figure maybe time to call Nikon and see whats up. My answer is send it back to them and have it cleaned lets not forget I have to pay shipping. I told them the same thing I all ready had it cleaned and the problem is still there. i was told by Nikon that they will not even think about replacing the camera unless they have had it it there shop 3 times, each with a turn around time of 10 days! who has the time for that ? My camera pays my bills. Latter doing some research I find out that this is a problem Nikon had known about and has correct in the newer "batch" released.

Very let down by Nikon I have spent over the past 5 years at lest 25,000 on gear and all I want in return is for my brand new camera to work as it should so I can put food on my table.

dbaud983 2/11/13 8:17AM
My camera went in for back focusing issues 2 times and was not fixed. It will now be going back a third time because it came back to me worse thatn before. Now it won't recognize lenses, auto focus, and most of the time won't take a picture. If I do get it to take a picture it is mostly black.

pkmc102701 2/6/13 1:38PM
I purchased a refurbished SB-600 Flash. It arrived broken with a crack along the base. I sent it in under warranty. Nikon refused to recognize the warranty and failed to respond when I attempted to e-mail a question via customer support. Worst customer service I've experienced with a major company.

Anonymous 1/30/13 8:35AM
I purchased a Nikon Coolpix S4300 camera on 11/30/2012 for a xmas present. I purchased this product on the Amazon.com website, and received my camera on 12/10/2013 via a vender Samy's camera, L.A Calif. I presented this camera to my daughter on 12/25/2012, she used the product approximately one week, when the camera ceased to function.(would not charge battery,or turn on). At this time, the 30 day return policy was void. I contacted Nikon on 01/10/2013.(1-800-645-6678). I was instructed to send the camera in for repair, at my expense! even though this was a new product. I complied, and mailed the camera on 01/10/2013. I received my product back on 01/28/2013. The camera was unpacked, and to my dismay, the camera still would not turn on, or charge. (invoice repair# 95807148). I immediately called Nikon , and was told that the camera would have to be sent back again, however Nikon would email prepaid labels. As of 01/29/2013 3:53 pm they have not been received. I contacted Nikon once again, and talked with a supervisor (Nicole). I requested a new product be sent to me,as this was a gift for my Autistic daughter, and I thought it was unreasonable that she would be denied her camera for yet another three weeks. Nicole, refused my request.

STEPHEN 1/29/13 3:29PM
Have called several times, trying to get help with my coolpix camera. No assistance given from the live operators. They can not email forms, they don't have any tech support. They just point you to a website that doesn't work! Unreal. What a waste of money. My coolpix worked for 1 week and now........no repair shops in NJ to fix. Ugh

dorrei 1/28/13 12:07PM
Tried to get my D5100 focus problem repaired several times. They eventually repaired one problem after 3rd attempt, I gave up on the second problem after 2 goes. They even sent back a lens that didn't work due to the work they did on it.

Nikon insist that all equipment is thoroughly tested before being returned. They must be either sloppy, incompetent or lying, I don't know which. They also try to make out that you are the only one that has a problem, but look at a forum and you will find people camplaining about exactly the same thing.

This is the worst experience I have had with a manufacturer. I don't think that the customers they have will put up with it for long.

john.abdn 1/26/13 5:21AM

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Took my Nikon D300S for checkup and a missing Battery-grip cover. Nikon provided the cover free of charge. Checked the camera, found everything in order. Camera was returned after five days with no charge.

Malangbaba 1/19/13 2:10PM
My Nikon D700 shutter unit developed problems almost a year ago and was sent back to Nikon UK for repair via the retailer. Unfortunately the camera was out of warranty and cost me £670.OO to get it repaired. They did carry out some other work within this cost, including a clean.

In August this year the shutter started playing up again, and gradually deteriorated to the point where it became unusable.

I decided to bypass the retailer and contact Nikon UK direct via a form on their website. I was amazed at how quick they responded by email and to date I have received nothing but politeness and useful guidance. Regrettably, the shutter replacement carried out in January 2012 is out of repair warranty, but I was advised to send the camera in for investigation and that I could do this for free by completing a form on their website.

The camera was posted to them on Wednesday via Parcelforce, and today I have received emails from them to inform me that the camera has arrived and providing me with information on how to track what is happening regarding the repair.

At this point in time (2 Nov 2012)I cannot fault Nikon on their communication. It remains to be seen what happens from hereon yet it felt important to give them a thumbs up so far (especially to Lauren who has responded to all my emails at lightning speed).

Fernackerpan 11/2/12 9:29AM
I'm going to break the chain! This story has a HAPPY ENDING. I had trouble with a Coolpix 8100 and called Nikon. The tech had me try several things and then decided the camera should be sent in for repair so I shipped it off. It was received July 3 and there it sat. Whenever I checked, it was waiting for parts. I had an important vacation coming up and got nervous and called Nikon. They were courteous but told me that it was on hold for parts. Finally, within days of having to leave, I made several more calls and finally asked to talk to a supervisor. Edgar listened to my plea for help and said he'd do what he could to resolve the issue. I was delighted that a camera was shipped to me UPS Overnight and I received it the next day. Tomorrow I leave on vacation. Perfect timing. Thank you, Edgar, for making this possible.

Anonymous 8/4/12 10:20AM
Everytime I have called Nikkon for information, I have received a rapid and correct reply. I think their support team of the DSL series is sensational. I would buy the cameras for the technical service intelligence as much as the quality of the product

LTL 6/21/12 6:07AM
Thank you Erik (born in Conneticut) at Nikon in Dominican Repulic. You think outside the box - you helped me even though it had nothing to do with my wonderful Nikon CoolPix 500 (2). I appreciate you and your company. TY TY TY
Connie Buchal from Minnesota!

Connie 6/7/12 3:30PM
I usually don't post comments, but figured I would give Nikon the recognition it deserves for this one. I was taking pictures with my D3100 DSLR and after reviewing the picture there were spaces on it that were flashing like a shadow. I very quickly explained just that and the customer service rep, Jose, told me what to do and it took care of my issue. So grateful for his expertise. Thanks Nikon! It was the highlight setting that had been changed.

woodard6 6/4/12 6:47PM
I have had Nikon Monarch Bionculars for 14 years. Whenever I have sent them back for repairs they have gone above and beyond and either repaired or replaced them with a comparable product at no charge to me. I would highly recommend this product as customer service is excellent. Tanner Griggs

Tanner 6/4/12 5:45PM
I was given a Nikon 5100 as a birthday gift. In reviewing the manual, I came across instructions that were not clear. I called Nikon support. Customer service responded at the first ring. The representative was pleasant, informative and patient. My issue was resolved within minutes. Nikon, thank you!!!

Anonymous 5/6/12 2:51PM
I just bought the Nikon p500 Dec 2011 and March 2012 the mode selector dial malfunctioned. I sent it into Nikon for service and was very impressed on how fast they turned it around (I requested it back quickly as I needed it back for a trip in a couple weeks.) However the dial was still not working. Upset and reluctant, I sent it back in (overnighted at my expense to expedite each time.) To my surprise, another quick turn around and it was a brand new camera. No questions. I was more than satisfied with the final resolution and outcome!

superma2 4/18/12 12:43PM
I can't believe the negative comments. I called for repair and was told they will pay for shipping both ways by one person and was kept to that...then wrote letter saying what is wrong with my camera, also said the I know you are a profitable, reputable company and that I know you will do everything you can to fix my camera under warrenty or I will have to buy a Kodak because they are cheaper. In 2wks. the camera was at my front door fix with no charge and no shipping charges. Cool! Thanks Nikon Coolpix! It pays to sweet talk. Happy customer.

Happy Customer 12/8/11 8:24PM
Recently purchased a D7000. Had taken approx. 750 JPEGs, a number of which I had editted using the in-camera "Retouch Menu". When trying to view images after taking my latest pics, I found that at least half of the pictures could not be accessed. Recovery software was able to get most of them back, which were subsequently saved to a CD. However, contacted Customer Service to find out what was causing the problem. Was able to connect with customer service right away and spoke to Manny in the Dom. Republic who was very helpful - suggesting several things which could be causing the problem. Was very happy with the customer service.

Anonymous 10/8/11 5:21PM
excellant service, received!

jonathan davis 9/29/11 12:32PM
My Nikon camera pictures came back just terrible! I thought it was the store developer's fault. When I discovered it was my camera I called Nikon support help and was very pleased by my technician's advise. Not only were we on the phone for what seemed like an hour, the camera is now in perfect working order!! Thank you Gustavo, G. I hope you get a raise!!!!
Carole Nichols
Alabama

carolenic62 4/6/11 3:43PM
On 4 Jan, 2011,I sent my 14 month old Nikon D-90 to Nikon for repair.Camera was rec'd at Nikon on 6 Jan. Serv Ord #5469543. On 14 Jan I was notified the repair estimate was $200.04.After talking to Customer Service,ie John, Joel, Jay,I was notified by Nikon that the repair would be handled under "Good Will" at no charge to me.I had informed Customer Service the camera had minimal use since I owned it and I requested that the repair be covered under warranty,which Nikon graciously did for me.Thank You for your understanding of my situation. Cudos to Nikon customer Service

Bob Nelson 1/30/11 12:34PM
Very helpful rep. I had two questions and he answered them in a couple of minutes. Thanks!

Anonymous 5/19/10 6:34AM
After 2 years of solid use of my D80 with a 80-300mm lens, I switched to a 70-200mm Nikkor lens I had bought with the camera and never put into service. From the outset, it was clearly mis-focusing and was hopelessly "soft" when manually focused. I contacted the Nikon Repair facility in El Segundo and was told that my 5-year warranty (which I had sent in at purchase) would cover any repairs. After the first repair, the problem was better, but still not right. They asked me to send the D80 body with the lens, at their expense, and took another whack at it, cleaning and adjusting the D80 at the same time for no charge. Again, better but not right. When I sent in the lens a third time, they conceded that the problem was too elusive for them to continue trying to fix, and they sent me a brand-new, updated (VRII) lens to replace it. I have been a Nikon user for more than 35 years, and now will be one for the rest of my career as a professional photographer. They were reachable by phone, completely approachable and sympathetic when contacted by email, and professional. My tip: Use their website first, and keep records of names, dates, and emails.

racingphotog 3/24/10 1:49PM
My D70 stopped working after 2 years
sent it in and they fixed it( major parts and labor) for free. I would buy again.

Jim 9/27/09 11:39AM

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