Nikon Customer Service Complaints - page 2

I had worst support from Nikon who denied to give service to my newly purchased camera (sparingly used that too for indoor photography on few occasion) saying that the camera has water spot on body of camera, truly this happened as I had taken to a service centre as suggested by Nikon customer care support.
Does Nikon manufacturing camera that can not stand normal temp? and normal weather condition?
This is beyond any rational experience.
Moreover why 2 different service centre of Nikon give different reason for not covering service under warranty?
I feel cheated by the company and its service centre who are there to sell an expensive camera and later to say that the camera is out of warranty even citing flimsy ,fabricated reasons, probably to make the company rich by dishonest means.

I sent off a camera (Nikon D600) to have a repair due to the mechanism getting dry and sticking, It had done around 140K actuations but still worked. It reached Nikon on the 11th of October, and I'm still awaiting a repair, Ive rang their support centre 3 times and currently awaiting one of their staff to speak to a member of management. Its about to go over 30 days away now and as a Nikon Pro user and a continued Nikon camera enthusiast. I can honestly say this is the worth service I've had out of my 10 years with them. I would not recommend sending your equipment for repair with Nikon and to go with a third party like Fixation.

Thanks for reading,

JB

I have had my Nikon L830 lense fixed back in jan 2015.
It always said lense error ever since got it back.
Didnt want to send it back, for l take lots of photos.
So when it would say that, i just turned it off and it would fix itself. Now it wont fix. Just saying lense error and wont come out again.
I have used Nikon Cameras for mannnny years!!!
Im just disapointed that this L830 is not living up to your products.
My mom and brother paid $300 something for it.
What can we do to fix this problem sir/ma am.
Im soo upset and disapointed.
Im scared to just send it back again and pay another 75.00, and it not work.
I take good care of my cameras, l keep them in a soft toboggan, and keep them safe in case! Thank you for help in this matter.

No one has reached me in this matter. I wrote them in sept or Oct. please need someone to try and fix it.
Thank you.

nikon is losing customers and falling behind. I remember when Nikon was god. for decades i have been a loyal nikon enthusiast. For the 4th time my camera is back to repairs. I did not complain the first 3 times but now I have to. I have hundreds of out of focus images from my last 2 weddings and nikon basically will do nothing. there is an inherent flaw in this camera. they havent fixed it the first 3 times and i had to pay for 2 & 3. who in their right mind would use this camera with its history. nikon wont help or accept their is a problem. 4 times in repair. They will not even give me names of corporate to speak to about this problem. If I have to i will even mail japan. this is so wrong of nikon. If I did not own so many cameras and lenses I would change brands

Last November 2015 I purchased your Nikon Coolpix L840 Digital camera, in February 2016 had many problem issues, was repaired by your warranty department, sent a second time for the same warranty repair issues July 2016, now again August 2016 in repair for the third time for the same problems back in February, don't you think this camera has a serious manufacture defect & should be replaced, come on three repairs in seven months for the same problem. I purchased your Nikon camera assuming that your name brand was one of the top of the line not so in my case, this camera is a piece of crap , and after the second repair should have been replaced with a new one, so I will look else where for another digital camera, differently not Nikon, very disappointed with your camera. Just terrible

I have been a Nikon user for a long time ..... a Nikkormat FTn (1975) and Nikon N90s (1997) and some P&S Nikon Coolpix last few years and now considering to get a D500 or D7100 ..... However, after seeing these Nikon Horrors, I'm extremely hesitant to subject myself to other options. I think I'll just let my fine old Nikkor lenses I have stay as showpieces in a display case ...... I do sympathise with those who have suffered the Nikon whiplash. I make these comments to add power to a consumer voice. Gppd luck

Hello I reside in Athens Greece.I've been using Nikon cameras and lenses for the last 10 yrs. Recently I bought two bodies of the D750, the 70-200f/2.8 VR II the 24-70f/2.8 VR spending over 7,000.00 euros. Couple days ago I downloaded from the official site of Nikon the the English and Greek user manual for the D750 and the reason was that I wanted to rearrange some pages and to my surprise I found out that the manuals were lock in and I needed a password to open the manuals and rearrange the pages I wanted to arrange. I think isn't fair not only to me but to all Nikon customers world wide. I completely don't understand the reason you did that. About two years ago I had bought the D7100 and then I was able to do exactly what I want to do now. I hope soon correct this unfair arrangement of yours.

Nikon has abysmal customer service - I sent a nikon coolpix 840 is for warranty work back in April 2016 and in spite of weekly lengthy phone calls to nikon customer service have still not received the camera back or any explanation - they have the camera for over 13 weeks now and have called them every week - Never buy any nikon product -unusually poor customer service - be forewarned

Sent my Nikon Df to Los Angeles for repair. I'll note that my local camera tech can't do any work on it as Nikon no longer makes parts available to independent repair shops. OK, I agree to the estimated cost and ship the camera. Given an estimate of work starting in 3-5 days after receipt and work taking up to 7 business days. Two weeks go by. I contact Nikon and get a two word response: Parts Hold. Call Nikon. No additional information but I'm told they will try to get an estimate of how long to obtain parts. Mind you, this is not an outdated model or some cheap throw-away. No parts on hand? Absurd. Even if they have to get parts from Japan they should be able to get them in under a week. Waiting to see if I even get a response to my inquiry. This is not acceptable service for a high-end product, particularly after Nikon has cut out independent repair shops.

Nikon D5 and NIKKOR 70-200 compatibility issue
I have been shooting Nikon professionally for 35 years. I bought the D5 immediately only to find that the 70-200mm f/2.8 ED VR II doesn't work on it. The lens works on every camera I am shooting now: D3, D4, 800, 800E and the 810A. I have never had a problem with the lens. I sent it to Nikon and they said I would have to pay $400 because the lens was out of warranty... it's 5 ½ yrs old. She told me that Nikon Tech said is it was "misaligned"! I have never had a "misaligned" lens in 35 years. Nor have I had any problems with Nikon equipment that I didn't create.
It turns out service is not in charge of customer relations and cannot, according to the supervisor, authorize free repair, even when it is clearly a Nikon problem. This is a classic "head in the sand" stance. I finally gave up and sent it back today.

I am a Wildlife / Nature photographer. I recently brought your Nikon Coolpix L840 after having a Nikon P90. The Coolpix L840 is the worst camera I have ever used. First of all why doesn't have a viewfinder. I never thought I would have to check the specs for a viewfinder but I was mistaken. Second when you take a picture you do not get what you photograph the picture actually moves in the frame. Third after this experience I will never buy another Nikon again. I am so disgusted with this camera that I do not want it anymore. I feel like throwing it away as right now it does not meet my needs. I paid over $250.00 plus for this and I would have been better off with a disposal digital camera . I am a Wildlife / Nature photographer. You can not take pictures of birds or any animal that moves. I would like you to exchange this for a camera with a view finder. I brought it off of amazon but it is still your product. I would like some sort of compensation for this camera. I would like an answer as soon as possible. Thank you

Nikon Service is very slow, unresponsive, and maybe even deceptive. They issue a Service Advisory for a $2000 D750 camera and then don't have the parts on hand to fix it without a delay. They try to cover up the delay by not updating their web page and then after waiting for a week or more you get told the repair is "on hold for parts". Hello Nikon, you know based on s/n which D750 need the service, therefore you should know how many parts you need. Why issue the service advisory until you have a reasonable amount parts on hand? Or are you really happy pissing people off for selling a $2000 camera with a defective shutter and then to make them wait weeks for it to be repaired. In this day and age Nikon Service needs to be up front and honest with its customers. Had I known there was going to be a 3 to 4 week turn around time ahead of time i would have delayed sending in my camera. Very poor customer sevice.

Followed the UPS delivery schedule of my Nikon. They acknowledged receipt of my camera a full week after it arrived at their repair facility. A week after that and they have done nothing about the repair. Extremely SLOW service.

Nikon would not repair my rangefinder as trusted. They would not take my "faded" Bass Pro receipt. They sent my rangefinder back. Rangefinder had fog damage from I don't know how, as the item was only used in 72 degree weather. Rangefinder is ONLY 6 months old. Im buying a Vortex next.

Dear Nikon representative,

I have been a faithful user of your rifle scopes for about 20 years I've never had an issue with one ever until the scope I just sent you. Now you sent me back someone else's scope damaged as you observe the abusive ring indentations in the scope from someone else. What type of an operation are you running? I sent you my brand new out of the box scope to be repaired and you sent me someone elses damaged reworked POS. Regardless of this works or not this is not the brand new rifle scope I sent you and is 100% unacceptable I expect to get the brand new scope that I sent to you or a brand new replacement scope sent to me. I am NOT paying to send this back to you either. I paid for one to send to you first. Totally unacceptable I expect a phone call by c.o.b tomorrow.



John Polinsky

Having suffered the now infamous 50mm stiff zoom on my 24-70 2.8mm IF ED, sent it off for repair and of course Nikon Uk wrote at the top of the estimate 'shows signs of impact damage', I suppose its my word against theirs, my gear is stored in a foam filled peli case and has never been bumped or dropped, the cost to repair this 'inherent' design fail in this lens is a whopping £508 GBP, shame on you NIKON, if you design something that doesn't work, don't punish the consumer.

Hi
I sent my Nikon D800 and 50 mil lens for service repair direct through there website it took 8 days to get there. After speaking to a very unhelpful customer service agent i then spoke to a ver helpful manager who assured me it would be done ASAP after not hearing from them for a further 5 days i rang again to again speak to a different unhelpful agent. This is the worst service i have experienced.
I had fooled other companies that could do this service and found a lot of terrible reviews about them thats why i decided to go with Nikon bad mistake very unhappy with this very poor service Chris Mullane

My contact no. . I bought a camera of Nikon in November, 2015. The camera started giving problem around 15 days back and around 2-3 days back, I found that camera did not start. I visited Service Center of Nikon and they told me that the lens of the Camera is broken and it would cost 6000-7000 Rs. In this regard, I have two complaints that firstly how the lens could be broken when I dont have any idea about the damage to the product and secondly, I am just wondering that how the repair cost can be 6000-7000 Rs. for a camera or around 5,900/-. I sent a mail to Nikon around one week back but till date got no reply.

Customer service is extremely bad. All they say is their average turn around is 7-10 days and they can't explain why my camera took 2 weeks before they ever even checked it out. Extremely dissatisfied with this repair facility. I will never by a Nikon camera again due to this being their authorized repair company.

I see where help is 24 hours a day 7 days a week however when I called for help She says I called outside your business hours of operation (I thought 24 - 7 was around the clock. I need help with signing into my login for Nikon.

Sincerely, Patricia Banning

I needed Two adjustment caps, which cracked in cold weather( why is a scope of your Quality and price have plastic caps.) I called and was told to get the serial # I had to remove the scope that was sited in to hunt. Now I have to put the scope back on and site in. All for 2 plastic caps. I use Nikon on all my T/C Pro hunters. This has made me think why?

I have been a long time Canon customer but after reading reviews and customer testimonials of the Nikon p900 I decided to jump ship and buy the Nikon p900. To my dismay I couldn't find one! I'm sure Canon, after seeing the success of the p900,will come out with a long zoom point and shoot of its own building on the success of the p900. Nikon really shot itself in the foot and lost potential customers

Customer service number is a joke. You go through a series of prompts only to hear, sorry all agents are busy and it hangs up the line. I cannot believe a successful large company has such terrible service. Disappointed I bought one of there products.

no one picking up call after 2 days of calling customer support

Disappointed with its Technical Support Team.