Nintendo Positive Customer Service Ratings - page 2

the best helper was the person who helped me at 5:51 pm central pacific here in houston TX thanks to the person i never caught his name

I called Nintendo Customer Service twice today, after realizing I could possibly fix two major issues I've had (One of which was my fault, the other was not). The first call went nicely, I informed the employee of my issue: Super Paper Mario wouldn't load. He assisted me in solving this, but even though he came to the conclusion that I would have to purchase a new game, I found him to be friendly and helpful. He even went so far as to suggest I don't buy a copy from their website, as there were many places it could be bought from for cheaper, which I found to be very nice of him.
The second call was made because I had lost a 3DS XL with a Nintendo Network Account linked to it, so I was worried that if it were found, it could be abused. This time I was put on hold for maybe a minute or two, when a nice lady picked up my call and assisted me. I gave her some information, and then was put on hold again, for maybe 2 minutes. After that, she checked to see if I was still there, gave me a little bit more information on what she was doing, then put me on hold again. I was only on hold for about a minute before she picked up again and helped me with my issue, step by step.
While neither issue was completely resolved right then and there, Nintendo's customer service is much better than many others I have utilized, and helpful with a short hold time.

Nintendo has the greatest customer service.
Thanks man.

I never had a problem with Nintendo and I have been using their products and services for over 20 years. Based on the negative comments that look like they were written by 5 year olds, they don't seem to know anything about the products and think everything was somehow nintendo's fault. I'm sure their kids broke their stuff and they think Nintendo should cover the costs. That's not how warranties work.

Fixed my Nintendo Wii for a reasonable price when it broke. Sent me free games, and random surprises in the mail for registering products.

Called Nintendo Customer Support today. Didn't even have to wait a second, I was already talking with the guy who helped me. Even though I speak English very terrible, he understood me perfectly.

I called customer service and they answered right away. They were very pleasant and helpful.

I had to call twice in one day LOL but the people i spoke to helped me ! It dint take long and all very nice people ! They know what there doing !!

UPDATE: I did send our unit in for the intermittent touch screen problem and Nintendo did replace our unit with a (what I am sure is a refurbished) unit, at no charge. All seems to be in good working order. I was happy with the emailing of what was happening and that they had received my unit and when it was coming back to us. The UPS shipment was on the exact date they said it would be.

The only downside.. I wish there were some kind of paperwork showing what the problem was. They did say that the problem was repaired/or unit replaced..but did not tell me what they found the problem to be. Other than that this was a good outcoming. Exactly as it should have been from the beginning. Thank you Nintendo!

I have mixed feelings about my customer service experience with Nintendo.

First off, let me say that I LOVE Nintendo products. Over the years we have purchased and owned every single console that they have released without incident. So I was confident I was making the right choice when I decided to buy my daughter a Nintendo DSi for Christmas.

At first, it worked as expected, but after a month of owning it we went to play a newly purchased game and the console was not recognizing that a game cartridge was inserted. We tried other games that had previously worked, and got the same response.

I looked online to see if there were any remedies and was directed to call customer service, which I did. I spoke to a wonderful woman who was extremely helpful and understanding. and instructed me on how to submit the DSi for repair. So that particular customer service experience with Nintendo was extremely pleasant and positive.

Fast forward a week. I checked my inbox and noticed I had an e-mail from Nintendo stating that the reason for the DSi not recognizing games was deemed to be physical damage and they wanted $95.00 in order to fix it and ship it back. This presented 2 issues.

#1. I knew there was no way my child could have physically damaged the system as she was never permitted to play with the system unless supervised by myself or my husband.

#2. The $95 repair fee is obscene considering the that the actual retail price of the unit is $99, and they can often be found on sale as low as $69 (what I paid).

I called customer service to get information on what issues they found that lead them to believe that the system was physically damaged.

I spoke to a man who was professional enough, but quite condescending in that he basically made me feel like a villain and told me in not so many words that one way or another we broke the console and would be responsible for the costs.

I stated that wasn't a satisfactory resolution given the above, he offered to take $20 off the repair fee, which would have still left me paying $75....still more than I paid to purchase the console.

He said that was all he could do for me, so I requested to speak to someone who could do more for me and was put on hold for his supervisor.

I must state that during the entire conversation I was extremely pleasant and calm, but firm.

The same customer service representative came back after a few minutes of me being on hold and notified me that he has spoken with his supervisor and was authorized to do a one time Non-Warranty repair at no cost to us.

I am extremely pleased that that was the final outcome, but displeased that I was made to feel like I was somehow scamming the company. It's faithful customers such as myself who continue to pour money into the company that keep a company such as this one thriving. To insult and alienate us does nothing to secure future customer and brand loyalty.

AFTER leaving my comments earlier today I received a call back from NICK in Nintendo customer service.. They will honor my previous calls and do the repairs under wty for me. AND that the customer service rep I talked to earlier today SHOULD HAVE TOLD ME THE SAME THING. I will keep you all posted. I THANK Nintendo for following up.

Great customer service, got insight away, and answers right away.

I had my Nintendo 3DS shipped to them to have a button problem fixed. They returned it good as new and even renewed my warranty. Shipping took its time but that's just UPS. When I wanted info about the shipment from a rep the wait line was virtually nonexistent and I was talking to someone in no time. They helped me with my concern and even gave me the tracking order number to allow me to follow its course. Needless to say I was very impressed.

My call got answered in under a minute and My Wii was back connected to my internet in under 20mins so I'm as happy as can be.

Great customer service right here! My N64 still works as it did day 1.

My wiimote plus came defected(no sound) so I call Nintendo for help, the representative was helpful and professional. Issue was solve very quickly.

WOW! What excellent customer service!! I was only on hold less than a minute and was able to talk to someone that I could actually understand. Thank you for that. If other companies did this it would make my world a lot happier.

omg nintendo has the most satisfying custumor service i have ever witness. called in about my dsi being logged they said no problem just send it in and we will give u a new one. they gave me a brand new dsi and i was verry satisfied ^_^

I recently experience one of the quickest. for better word outstanding service. the tech was knowledgeable ,pleasant and very understanding. walked me right through my issuies. A+

The customer service representative was so very helpful! She fixed the WII in a matter of seconds. She knew exactly what the problem was. The WII would not start and no power was going to it. Just a single step and we were working again!

My call was answered fairly quickly, when I did have to wait, the hold music was Zelda! LOVED IT!

perfect customer survive friendly, hold was only about 2 minutes and gave me the exactly the help i needed.

I personally love nintendo. They were really good at repairing my DS and it was really good value as well. Thank you nintendo, you rock :)

My call was directed to someone right away and the customer service was excellent, He (James) was very helpful and knew what he was talking about. I got all my problems sorted out very fast

really great, helped find problem with wii and what to do for a low cost