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Nissan

Customer Service Ratings and Comments

Nissan is ranked #175 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 28.37 out of a possible 200. This score rates Nissan customer service and customer support as Terrible.

NEGATIVE Comments

23 Negative Comments out of 24 Total Comments is 95.83%.

POSITIVE Comments

1 Positive Comment out of 24 Total Comments is 4.17%.

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Terrible Overall Customer Service Rating
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  • I had a 2007 Nissan Sentra and from the 1st month I had issues. Not only did they lie to me about my interest....paperwork shows 1 thing, when I pulled my credit report, it showed something different. I took my car to 5 different Nissan Dealership service stations and none of them could figure out what was wrong. They screwed things up in my steering column, put Schims on my back wheels and I found that out by mistake by the guy who worked on my car, then they told me I was too fat for my car and that's why it keeps going out of alignment. So, I contacted the Lemon Law Lawyers and Guess what, I WON. I got a settlement after 9 months. If you don't qualify for Lemon Law, you probably will for the Warranty act protection. I hate Nissan and will NEVER buy another. Just traded it off for a 2010 Ford Edge!!

    Anonymous 3/11/10 10:01AM

  • I am going to a very bad experience. I purchased a new car subject to the dealer removing exterior scratches on the car I was buying. After paying for the car cash, I returned after 2 days to pick up the car finding that nothing had been done. They took the cash up front, but forgot about me after the sale. This was my intro to Nissan cars. I have always owned Honda / Jeep and Toyota Prius. This is not a good start.

    Upset 3/1/10 10:57AM

  • I have a 2001 Nissan. There was a recall on the EMC before I got it there it went out, try to start a few times, wouldn't start. I did a self servic test from on line to see if it was my starter or switch, and it was the switch they said it was the starter. They said what was wrong with the car was proubly the ECM so I let them do the starter $500 bucks then they said the EMC was not covered on the recall so now the EMC was going to cost me $879. I called the customer service which took weeks of calling. When I finally reached her again, she said the reason the EMC went out was because of the starter, service manager said, now how dumb is that. Which his last name is the same as the dealer. I have got a lawer this is not over yet.

    Lily 1/25/10 6:02PM

  • dealer did not return calls appointment made and double checked but still sat there 30 mins late car had no fuel working gauge "float stuck" cruise control does not work dent in bonnet boot lid hitting bumper in one spot should be even gap all along dealer collecting on tuesday we see what bull they got this time
    qashqai 1.5 n tec diesel

    honoredvermin 1/24/10 2:04PM

  • Just bought Brand new Nissan Sylphy six month ago. Problem is electric shock when touching the door upon coming out the car. try to ignore as do not believe how could this high price car (RM112000 Malaysia)have this problem. However after several and consistent cases I sent for rectification during services for 3 times but unable to rectify.
    This matter had been highlighted to Edaran Tan chong Malaysia via email and call but unable to talk to the person incharge and they never call back for thorough check.
    This is serious matter as I got physically and mentally whenever going out the car as I will be bitten by electric shock.
    You just emagine this safety matter they take it lightly. Try to offer replacement as the problem from their product and being sent for rectification at their workshop. But turn down as they claimed not company policy.
    Why regret; 1) officer incharge is useless as never call back
    2) They treat this complaint lightly even though customer had experience physical pain and mentally torchure.
    3) Hopeless with the service after sales.
    they call you when they want money from us

    Think before Purchase Nissan 1/7/10 8:21AM

  • We have 05 murano with 81000 miles, the tranfer case went, we also had extended warranty good til 2011 or 80299 miles. They want $4300 to fix. Nissan came out with a warranty for there transmission 10years or 120000 miles. There is nothing wrong with there transmission, they HAVE A PROBLEM WITH THERE TRANFER CASE. It is all part of the power tran. They said we did not get enough service work done at Nissan dealer. What a bunch of bull****. I would never own another Nissan in my lifetime, all please beware, Nissan does not live up to it Name.

    george w 12/3/09 6:28AM

  • Nissan Rt. 46 in NJ are the biggest con artists out there. They switched paperwork on my 63 yr old mother while she was purchasing a car. Had her sign papers with numbers that she did not agree to. When she caught the mistake they explained it away by making some sort of legal excuses. Worst experience ever

    John 11/30/09 12:23PM

  • Do not buy a Nissan from RT 46 Nissan.They have a useless complaint DEP

    hillman691@yahoo.com 11/25/09 4:03PM

  • I have a 2008 Nissan Altima Coupe that recently started giving me problems. This car has now been to three different nissan dealerships for service. The only things that these three dealerships have in common is that they're only concerned about the money and not the customer. The car first needed a battery that then led to needing a new transmision and then new brakes. There is now a rattling and clicking noise that is going on and the dealership can't figure what it is. Their customer service is horrible and overall the employees don't seem to know how to do their jobs.

    Anonymous 11/15/09 10:48PM

  • Do not buy Nissan products. They do not stand behind their products. My 2004 Titan has bad brakes Nissan can't fix and they just settled for a couple grand in court through my lemon law suit. Basically, I got screwed twice by Nissan. It's amazing a company is more worried about a few thousand dollars to fix one of their products then they are about the 100 thousand I've spent on my Nissans over the past 15 years. Do yourself a favor and find a real car company.

    Nissanless 11/2/09 10:55AM

  • i bought a used 2004 maxima from grenville nissan in greenville n.c, and i started having problems with it blowing fuses all the time and then the paint started coming off so i carried it back to the dealer for help and they said that it had been wrecked at least when i asked for the car fax it told me so . they did not disclose it to me . the ownwer of the dealerhip was very ugly and nasty to me and also they gave me the run around about helping me on fixing the problems. so i wanted to trade it off they gave me the run around for two weeks and the owner finally said he was not going to help and asked me to leave his dealership because i told him that this was not over . i paid a huge down pymt and i pay good money for this car , and not be able to drive it at night or really early in the morning. it is my wifes car too ,and the part that they say it needs they say it is no guarantee that it will fix the problem . so since they treated me like that i will never buy from them or another nissan ever and i want recommend one or send anyone to this dealership they lie and dont try to help no one when it comes to service.

    Anonymous 10/23/09 7:53AM

  • I enquired with Nissan why the off-side headlamp unit for my Pathfinder was £283.00 and the near-side headlamp unit was £1242.00 !!! A difference of £959.00 (Over 300 %)

    The dealer could not explain and was rather embarrssed about it and customer services stated it was because their supplier was not producing as many of these units (near-side) at the present time, hence the difference in price. Codswallop !!! (Being polite !!)

    Having asked how they could justify this difference, they then informed me that they had made an error and increased the price of the near-side unit to £1242.00 also !!!
    Incredulous !!!

    They would not provide me with proof that their supplier had increased the unit price, nor state why they had accepted such an increase from a supplier.

    They have stated that they have nothing to add and will not answer any further queries regarding this issue.

    Zac 10/2/09 9:12AM

  • I bought a 09 Murano on June 1st, 09. At 3000 miles the check engine light came on and found that the sending unit in the gas tank was bad...two trips to the dealership later, thought it was finally fixed...WRONG!
    Gas gauge never read accurate, Check engine light came back on...same problem...back to the dealership...ordered parts, again...took the car back in after appointment was made for repairs and told by the dealership that they didn't know what they were suppose to do to it ??? Now apparently, they have decided that the wrong parts were installed the first time, so I am now waiting for more parts to come in...In the meantime, while they were taking out the back seat to repair the gas tank, they broke all of the front hinge covers on the back seat and had the odasity to tell me that it was my fault, when in fact they broke them in the repair shop.. Anyway...$36,000.00 car, 7000 miles, and already five trips to the shop and we aren't even fixed yet...No way that I would recommend Lynn Layton Nissan in Decatur Alabama

    Anonymous 9/16/09 1:28PM

  • I went on vacationin Hawthorne Florida and I took my 2006 Nissan Pathfinder in for an oil change. My customer no:59559. My advisor was Helen 5789, my tag no:2507, my invoice date:08/31/09 and my invoice no:NICS134299. I had my tires rotated prior to my trip from Kentucky to Florida and I took it in for an oil change. After about 1 hour and 15 minutes Helen comes to the waiting room to inform me that my tires needed to be rotated and balanced. I looked at her in disbelief and tried to explain to her that I had just previoulsy had my tires rotated and balanced and she insisted that I get my tires rotated and balanced after I told her that I just had that done.Helen then eluded to the fact that I had bad tires on the left and right front and that was their basis for trying to inform me that I needed a rotate and balance.If the tires were bad then she should have also said that I needed a front end alignment also which led me to believe that she was just trying to make a sell of some sort because why would you suggest a rotate and balance and not a front end alignment?In the state that I reside in as a military Soldier this is a violation of KRS 367 false and deceptive business practices because (1) I asked for an oil change not for them to check my tires, (2) if my tires were bad and if I would have allowed them to rotate the tires then I would have had problems with the tires because they would have been rotated without an alignment which could have potentialliy caused a very hazardous accident because of the negligence of the supposedly professional observation that she made on the behalf of NISSAN. I have been a NISSAN owner since 1990 and I have a very good knowledge base of NISSAN vehicles. Helen's actions were very unprofessional and unethical and there should be some type of reprimand for her beahvior. I could not belive this after my car sat there 10 minutes before they moved it to a bay for service. I hope that no other customers has to experience what I experienced at this dealership on my vacation at 3915 N.Main Street in Gainesville, Florida at (352)378-2311 or 1-(800)-221-2311

    issac.gordon 8/31/09 3:08PM

  • I have a Nissan Altima which had both internal door locks and passenger side window failure . This occurred at 37k miles. I attempted to get the dealer to honor the complaint based on the fact that this is a manufacturer created problem. Either that or Nissan quality has dropped so low that they they care for the service that is paid to they customers. I feel that nissan should be hels acccountable for this problem and the correction repairs for this problems should be at no cost to me the consumer. The dealer refuse to investigate the issue only to quote me charges. for an inferior product.

    jwilliams956 8/24/09 1:10PM

  • MY WIFE BOUGHT A NEW NISSAN TRUCK 2 WEEKS AGO AND I DON'T KNOW IF THE TRUCK IS A GOOD VEHICLE OR NOT BECAUSE WE HAVE ONLY HAD IT 2 WEEKS. BUT I CAN ASSURE YOU THAT THE NISSAN DEALERSHIP IN BOARDMAN,OHIO HAD ONLY 1 GOAL IN MIND AFTER SHE WROTE THE CHECK TO PAY FOR IT AND THAT WAS GOODBYE AND HOW FAST CAN WE GET YOU OUT OF HERE. I AM ONLY SORRY THAT I DIDN'T READ THE COMMENTS ON THIS PAGE BEFORE LOOKING FOR A VEHICLE.

    AL C. (PA)

    Anonymous 8/14/09 12:57PM

  • I HAVE A NISSAN X-TRAIL 2005 ,HAD BEEN METICULOUS HAVING SERVICE AT THE DEALER AND EVERY YEAR THEY TELL ME THAT MY BREAKS NEEDED SERVICE AND I COULD STILL FEEL TH EGRIND WHEN I BREAK. I AM VERY UNHAPPY ON THE SERVICE THAT I GET AT NISSAN,WINDSOR ESP.THE SERVICE MANAGER.SHE IS NOT A PEOPLE PERSON AND I CERTAINLY WOULD NOT RECOMMEND ANOTHER NISSAN BECAUSE OF THE SERVICE DEPT..I DEAL WITH COMPLAINTS EVERYDAY AND I TRIED TO MEET OUR CUSTOMERS PROFESSIONALLY ESP. NOW A DAYS.

    Anonymous 8/5/09 8:36AM

  • I have sent my complaint with malaysia's nissan distributor, Tan Chong Motor Malaysia regarding my nissan latio's front mirror. Unfortunately, there is lack of response and commitment given to my complaint. I felt very frustrated being treated like this. I hope someone from higher authority will look into this matter. For your information, my Malaysian car registration number is WQJ1814

    hamid 8/3/09 7:19AM

  • I HAVE A PROBLEM ABOUT REMOTE CONTROL,(BJQ 7638) AFTER TWO TIMES THE SERVICE CENTER REPLACED THE BATTERY, PROBLEM STILL CAN'T BE SOLVED,IT COST ME RM22.00. THE THIRD TIME THEY FOUND WATER STAIN ON THE PCB WHICH CAUSED SHORT CIRCUIT,I NEVER TAKE OUT THIS UNIT FROM MY HOUSE AS I MADE AS SPARE. I INFORMED THE SERVICE CENTER ABOUT THIS, BUT THEY REFUSED TO ACCEPT IT. THIS IS VERY UNACCEPTABLE AS I STRONGLY BELIEVE THE PROBLEM WAS DUE TO THE MANUFACTURING DEFECT. THIS ALSI HAPPEN TO MY BROTHER'S CAR - LAVINA

    Anonymous 7/31/09 10:24PM

  • your customer service rep was very hard to understand. talked a lot but would not listen would not let me talk to a supervisor ,would not transfer me to some one else this is a strange way to run a customer service dept

    stan molvig 6/8/09 1:47PM

  • I moved from Corpus to San Antonio 8 months ago. I have had my car in for service at Ancira on I-10 (oil change, tire rotation, etc) three times. Each time my vehicle was serviced I encountered rude and ugly service staff. The last time it took 5-6 hrs to complete my front brake repair. When I asked if there was another dealership - I was told "I don't know" Thank God I can find one on line.

    Judy 4/20/09 5:43PM

  • I purchased a brand new 2007 Maxima and I had been taking it to a local Nissan dealership for scheduled maintenance. After I had the front brake-pads replaced and the rotors resurfaced, I started noticing a horrible sound when I pressed the brakes. I informed the Service person, and the mechanic test drove the car, but of course the car wouldn't make the noise when the mechanic drove it. This annoying and sometimes scarey noise went on for the next month. Since the mechanic couldn't hear it, he basically told me that I wasn't hearing anything. I said no, I drive this car approximately 360 days a year, so don't tell me I'm not hearing "anything". Anyway, a friend of mine finally suggested that I go to a place where they specialized in brakes and rotors. I went to the local Midas and they were AWESOME. The technician test drove the car and removed all four tires, and he identified the problem. The problem was sooo simple, if the service dept. at the dealership had only taken the time to find it. From now on, I will be going to Midas for all of my brake pad needs. As a female, I find that the most pleasant experience I have with Nissan is when I purchase a vehicle, after that, they pretty much blow you off, especially if you have an issue that is covered under warranty. I have only owned Nissan vehicles, but family members and friends who own other vehicles tell me that at the end of the day, most of them are about the same. What I do love about Nissan and the Maxima in particular, is that I just started having problems with the first Maxima that I purchased after I had driven 200,000 miles. That's why I purchased 3 more.

    slam 3/23/09 9:06AM

  • Hi,

    Unfortunately I bought a 2009 Nissan Murano. Car had better inside finish quality than Toyota RAV4 and Honda CRV, and the deal was OK. Well, three weeks into my ownership the Bose sound system (a $1,000.00 option) broke. Numerous phone calls were to no avail - I had to bring the car in. So I did, wasting three hours at the dealership, just so they can look at the part while ordering it. After some three days I was informed they have a replacement - another three hours at the dealership & I found out that yes, they have a replacement, but for a different model. And no, they don't check if they have a correct part until the customer is actually wasting time in their waiting room. God forbid a Nissan employee would waste 2 minutes opening the box!!! Si I was told another 2-10 business days. 11 business days later - no part. Also, the usual round of trying to convince me that it was all my fault - was it a cd that you put in? (no, I'm a total moron and put a sd card in a cd slot), were mp3's on it (yes, and it IS an mp3 cd player, so what do you mean it does not play mp3's if the manual says it does), the disk was the wrong thickness (now, there, excuse me, but I have no means to measure the thickness of a cd, a cd is a cd). I have had RAV4 for 5 years before, not a single issue with it, player read mp3 without problems and I spent less time on servicing Toyota for 5 years than on this piece of junk in the past two months.
    Plus, believe it or not, Nissan does not accept cars for service after 1:30 pm. Even tough it advertises the service dept. open till 7pm every weekday. I will have to spend my entire vacation time on the oil changes. Or I will just change oil in Toyota or Honda dealership. Spare yourself grief - stay away from Nissan. No matter how nice the car is, you are better of with basic Honda or Toyota, nothing is worth the grief that Nissan customer service provides to it's customers.

    Dorota 2/13/09 3:32PM

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  • I had a starting problem with 2001 Nissan Sentra that I purchased new in Stockton. CA I think it was called People's Nissan then. I called and went in to explain problem and the Service Adviser said the problem was most likely due to recall on crank sensor. There was also another recall, but he said this would not be causing the non-starting problem. He quickly handled the problem, and, he was correct that the problem was the crank sensor. I just want you to know how much I appreciate his expertise and professional service, and, promptness. He is indeed a real asset to your customer service division. His name is Patrick Halnan. I wish there were more service advisors like him, and, I want you to be aware of his excellent and superior business philosophy on handling service issues. I will no doubt go back to this dealership to buy our next Nissan. Thank you. K. Bates

    Anonymous 1/8/09 8:01AM



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