NordicTrack Customer Service

bike is a horror a totally negative experience. Can not reliable connect to internet. Error codes occur on a regular basis. Putting on the side of the road. Wouldn't even try to sell it to anyone.

Nordictrack is the WORSE. Have not been able to get a response and replacement parts with a warranty. This is the first and last time I will ever buy a product from them. Very expensive bike sitting in flopped and cannot use it. Ridiculous

Your Treadmill and customer service sucks!!
Tech has been here 6 times
over a year replacing parts and still doesn't work.
Have been intouch with customer service for all 6 times to get tech sent out u
under warranty because treadmill has not worked since we got it new
Can not get a hold of the
stupid supervisor that sent me his contact information to follow up on this matter.Have sent him several emails and sent messages for him to call me with no response.
All I can say is don't buy a Nortic Track.

Worst customer service and worst treadmill - Commercial 2450. Broke due to bad motor within weeks of deliver. Took over 2 months to finally get a new motor installed after constant back and forth with iFIT and tech scheduling. Only 1.5 years old and the platform drops in the middle of my husbands run due to broken bolt in frame. Lucky he wasn't injured. Called iFIT and they did everything to tell us it was out of warranty. Had to share serial number, model number, and purchase date over and over. Now, we find that parts are paid but not service. Takes 3-5 days just to get a call back to come look at the treadmill and diagnose it for $160. What's to diagnose? We sent pictures of the running belt platform twisted on the ground and broken bolt.

Never, Never, Never will I purchase anything with NordicTrack on it again!

Worst service ever!!! I have been fighting with Nordictrack since July over my commercial 2450. It took weeks for the technician to come out . I'm just over a year so I had to pay $160 but parts were covered. They found glass in the motor . The tech assured me it came this way because he could tell the motor cover has never been opened. Took pictures and ordered parts so I thought. Three weeks went by and nothing ... so after finally being able to connect with someone the karts were never ordered. Waited another week for parts to come and another three weeks for tech to come out . Tread still squeaked so loud , he needed to order more parts . Another week went by and the parts were not ordered . I call today and they said my warranty was canceled due to negligence ?? How can this be ? I'm currently waiting to hear back from the supervisor who cancelled my warranty . I'm beyond frustrated and so upset I'm paying a machine that we can't use.

Treadmill had a noise problem from day 1, tech sent three times - could not resolve problem, telephone customer service is the worst I've ever experienced: rude, ignorant and totally unhelpful. Now they're taking their machine back but screwing me out of fees that I should not be accountable for since they sent me a defective machine. They have no shame. Will never buy anything from them and will tell everyone I know to stay away from these crooks.

I contacted their on-line customer support for a replacement part issue. They immediately sent me to a 3rd party company that auto enrolled me is a monthly service program! I agree, run from this company!

Run from this company, the worst experience I have ever had with a product or service.

i bought my son a nordic track for Christmas. it broke after just a short time. maybe a month not sure. they have called. had a service man to their house, waiting on parts. parts came, still no work. told they would replace and last week a service came out and said they won't replace but instead are replacing with mostly all new parts but it will be months before this come in. soooo disappointed. never again and no where to place a review. next purchase will be a peloton. this is terrible.

Nordic Track commercial 2450 has packed up after 12 months. I've got extended warranty. Customer service says it needs a new monitor. I've been waiting for 2 months so far with no idea of when the repair will happen. Useless.

My S22i has been broken for over a month. The repair guy came out and tried to repair it but was unable to fix it. He said that he bike was non-repairable. I have been calling NordicTrack and have been passed from department to department, person to person with no answers. They keep saying call us back in a day or two. They never have a solution for the issue. it looks as if they do not want to honor Bad customer stheir warrantys. Terrible customer service.

I purchased the NordicTrack 1750 Commercial Treadmill in January. The belt did not run consistently and it would not incline. Over the past 5 months I've had several parts delivered and repair site visits. Each time it took hours of phone time with customer service. I am still waiting for another part and the product still does not work.

The customer service team is truly low performing. So low performing that I gather that it's the decision of NordicTrack executives to just move on from failure and work to sell products to new customers.

This is a terrible company that doesn't stand by its products.

Their customer service is completely useless. I've been waiting for a part for months now and they they me they have no idea when the part is coming. When I offer to buy a new machine at a discount, they say they can't help with that as that is the sales department. When I speak with sales they are of no help.

I have never seen a company that cares less about its customers.

do not purchase a Nordic Track treadmill if you expect to be able to use their service. I purchased a treadmill and I very much like it, but it needed service. I put in a request and paid the service charge, because is was out of warranty. the tech came to my home and told me he had one part on him, but the other had to be to ordered. so I waited, and waited. I had the tech cell so I text him. He informed me the part was on back order and when I received it to call for another service call to install it. So I waited some more. finally 3 months later I asked Ifit where is my part. They evidently place the order for them when I asked where they were. Parts arrived, I requested another service call and was told it would cost me $150, not the $65 a follow-up call is supposed to be, because it was over 30 days since the last one. I called, stayed on hold and told No, they can not charge me the $65 because it was over 30 days. I persisted that how can they hold be to 30 days when the parts were backordered??? I stayed on the call with them for over an hour, trying to convince him to charge me $65. NO, not gonna happen. I asked for a supervisor. this is where it pushed me over the edge. On hold for another 30 minutes with the operator bouncing back on the call every 5 minutes saying "I'm trying". finally he comes back with the supervisor told me that I can give you a 10% discount if you pay now, but if you talk to a supervisor he will not give you that discount. I literally asked the operator did you just threaten me with losing your generous $10 discount if I stay on this call until I can speak with a supervisor. To my utter shock, he answered "yes". I told him I knew he was hoping I would eventually give up and hang up. I also told him the reviews I planned to post were going to cost Nordic Track a lot more than the $150 they were trying to get out of me. Nordic Track, you should know the complete disconnect your support center has from your company policies. I say that because I can not believe that you would want a customer treated this way. I like your product, but will not recommend it to anyone after this experience. your loss!

Horrible company. Wish I read the reviews before I purchased. I ordered a treadmill and decided to return it and they are charging me 250 plus 10% restocking fee for something that was never even delivered. I called to ask for a refund and they said they can't do anything because I agreed to their return policy.

I have purchased 3 Nordic Track machines since 2020. 2 treadmills and 1 Elliptical. I had just recently purchased my 3rd treadmill in November of 2022, making this my 4th machine purchased from Nordic Track. I have spent a lot of money with this company and had many issues in the past with my treadmills, however my machines were always eventually fixed by my many attempts to reach out. This 3rd treadmill however, which I have not even ran on once has conveyor belt issues. I have proof on my machine that I have not ran 1 mile on the machine and it's already damaged. It is the new Commercial 1750 treadmill that is Nordic Tracks most recent advertised Treadmill. I have called multiple times to try and get my machine fixed and every single time, I have been on the phone with multiple different people being transferred to other departments and yet it is March of 2023 and I haven't heard a word back from Nordic Track after they told me they were sending a new conveyor belt. I even purchased the best warrant for this machine because I run everyday and wanted to get the most use out of it. I have spent THOUSANDS of dollars with this company and I am ASHAMED of the way they are handling there customer service and I will NEVER again purchase another machine from this company EVER again.

the most incompetent and rude service I had ever experienced!

I bought the Exp series, but the item had a faulty part. The ifit workout guide when automatically changes incline level, the treadmill belt automatically stops and freezes in the middle of a workout and the entire treadmill stops working even after exiting out of the video.
We reached out to customer service to replace the part or fix the issue. It has now been over a month and we have not yet received an update on our case to any response from them on how they will resolve the issue for us. We bought the product a little over a month ago, and this happened on the third day of using the treadmill and we have not been able to use it basically ever since it was installed.
Moreover, the 30 day ifti trial has expired without us being able to use it at all!

Horrendous customer service and company. You can only get a hold of someone if you want to purchase a new product, or if they want you to extend your warranty. What's the point of having a warranty if you can't get a hold of anyone at the company! Treadmill broke while under warranty, but it's been three months and I have not received any reply to my ongoing emails, chats, phone calls, or service request forms.

I work hard as a single mom and teacher. This was a self-care purchase, beyond my financial capabilities. The machine now sits broken, as I fall behind in payments, in the garage. Terrible NordicTrack. You're a disgusting business and I would encourage everyone to NEVER buy from them again.

Treadmill stopped working within a year from date of purchase. After weeks of trying to get in touch with Nordictrack, I paid to have an independent company come out to my home and give me a repair estimate. The contractor told me not to both having it repaired, it was a faulty control panel, because other parts of the machine would soon start to fail. It is this man's job to fix gym equipment, and he told me to not waste my money! The machine was under warranty when the initial problem began. It has now been three months, and the machine (which I am still making payments on) sits broken in the garage. I have not received any response from my ongoing calls, emails, and chats with support at Nordictrack.

I purchased a Treadmill from NordicTrack model 1750. First use it thumps really loud the belt jitters when you are on it and feels really unsafe and it squeaks loud. I called support two days in a row and spent over 3 hours on the phone mostly waiting -- they said I would need to spend 150/hr for a tech and that the white glove service doesn't cover it actually working right (I am not kidding). I said well what about the lemon guarantee you said you have -- they have several fees they charge which amounts to half the cost of the treadmill to return it. So, right now, I have a loud noisy unsafe brand new treadmill and not sure what to do...I am contemplating disputing the charge. Lesson learned be weary of bvuying from them. Also, they told me to oil the belt which I did and no change.

I purchase the NordicTrack rower in May 2022. In November, the machine broke down with less than 40 hours of use. I reached out to customer service immediately. I was on the phone for two hours as they asked me to disassemble the machine to figure out what was wrong with it. The machine is wrapped in plastic molding that is impossible to remove without specialized tools, but the customer service representative insisted that I diagnose the problem before they could file a claim. Despite explaining that the strap was not recoiling and even providing a video of the issue, customer service insisted that I figure out the root cause. This was an unreasonable request, and clearly required a professional to diagnose the problem. Only after requesting to speak with a supervisor, I was finally able to get the customer service representative to put in a parts order for what she thought the problem might be. Even though 2 of the 3 parts arrived, I was told that a technician couldn't come in to service the machine until all the parts were in, even if the missing part was likely unrelated to the problem. When the technician finally arrived, it took him over two hours to disassemble the machine, only to find out that the parts initially ordered by customer service were useless. The recoil issue required a completely different set of parts, and the correct parts were on backorder. While one part arrived, the other has been on backorder for two months with no ETA in sight. I argued, to no avail, that if they can't fix it for 4-months and counting, then they should replace it. The machine has now been down for longer than it was in use. The entire experience has been frustrating, and customer service has been utterly useless. They have shown no interest in making things right and have caused me endless amounts of inconvenience. I strongly advise against purchasing anything from NordicTrack and recommend choosing a different brand.

I purchase the NordicTrack rower in May 2022. In November, the machine broke
down with less than 40 hours of use. I reached out to customer service immediately. I was on the phone for
two hours as they asked me to disassemble the machine to figure out what was wrong with it. The machine
is wrapped in plastic molding that is impossible to remove without specialized tools, but the customer
service representative insisted that I diagnose the problem before they could file a claim. Despite
explaining that the strap was not recoiling and even providing a video of the issue, customer service
insisted that I figure out the root cause. This was an unreasonable request, and clearly required a
professional to diagnose the problem. Only after requesting to speak with a supervisor, I was finally able to
get the customer service representative to put in a parts order for what she thought the problem might be.
Even though 2 of the 3 parts arrived, I was told that a technician couldn't come in to service the machine
until all the parts were in, even if the missing part was likely unrelated to the problem. When the technician
finally arrived, it took him over two hours to disassemble the machine, only to find out that the parts initially
ordered by customer service were useless. The recoil issue required a completely different set of parts, and
the correct parts were on backorder. While one part arrived, the other has been on backorder for two
months with no ETA in sight. I argued, to no avail, that if they can't fix it for 4-months and counting, then they
should replace it. The machine has now been down for longer than it was in use. The entire experience has
been frustrating, and customer service has been utterly useless. They have shown no interest in making
things right and have caused me endless amounts of inconvenience. I strongly advise against purchasing
anything from NordicTrack and recommend choosing a different brand.

Machine looks great, sales are very attentive and accessible, but if you have an issue, even a small one, send it back immediately. On my very first use after it was installed, I noticed it made a loud squeaky noise anytime I used it above a moderate walking speed. I get home late so I would just make the chat connect before they closed. Couldn't get phone support. After being transferred (I assume from sales, because that where they send you first even though you specify service in the chat) I sat on an unresponsive screen for over 10 minutes, before I tried again. Second time, same thing. Told sales agent and still transferred again with same result. Tried to submit a ticket online, but my equipment did not appear as an option, so not an option for that either. Next week tried again with similar results. Week after finally got a ticket submitted. Week went by, no contact from Nordic Track, but they did received it, as one rep told me, I see that ticket in the system. Nothing was ever done with it though. Today during work I decide to reach out so I'm not doing it so close to the end of their day, when they obviously don't want to be bothered and just let the time run out with you sitting on hold. Anyway, I get someone. Can they help? No. Now I have to take a video of the problem and upload it in order for them to trouble shoot issue. So that wont happen until I get home after they close of course, so another week will pass. Oh yeah, I'm out of my 30 day window now, so no return for them, but they are so sorry. Are they really going to be able to fix it through a video. Why wasn't my equipment tested by the people who set it up to make sure it was good? I noticed it that same night when I came home. Like I said in the beginning, any issues early on, initiate a return immediately, unless you want to be a film maker and DIY treadmill repairer. I will be canceling my iFit membership and getting rid of this NordicTrack treadmill as well as their exercise bike I already had at home as soon as possible. They are all about sales, couldn't care less about service. Well actually there is one area they care about service and that's the multiple calls and emails I constantly get, trying to sell me extended warranty and service plans. Why would I want more of this type of service. I had such high hopes for them. They didn't even clear my basic level or of satisfaction.

I have a Commercial X22i NordickTrack treadmill. I was very pleased with it until the tread stopped working. The treadmill is still under warranty but I have been completely unable to get a response from Support. You cannot get a hold of a person by phone or chat. The "bot" they have always sends you to a form where you can submit a support request. I have completed several support requests and out of all of the submissions, only received one acknowledgment giving me a case number and indicating a representative would be in touch with me as soon as possible. It has now been 2 months and NOTHING!!!

So many complaints....how about a compliment to customer service. Your rep, Kenneth Ferbrache is a 5 karat diamond. Take care of this guy he knows how to handle a problem. After weeks of trying to resolve problems I encountered through Sears shipping of a treadmill ordered Nov 3rd I finally got it assembled Dec5th just to not have it operate properly, Sears is not doing Nordic Track good service.
Kenneth at Nordic Track got the ball rolling to have it repaired.I was in the service business 40 years and it's not often you get lucky and find an employee that really cares about the customer He's a star.

Clint was awesome from start to finish (a few hours) through no fault of his own. Well's Fargo credit card limit was too low, he did everything humanly possible. I kept getting denied on website so he handled personally. I asked how long it would take to get my unit, he checked & was "honest" 4-5 weeks. Even checked w super & offered a discount for long wait. I know there are crap reviews out there, but when a fancy strider like this is backordered, they must be doing something right!