Nordstrom Customer Service

Complaint of Nordstrom Service

Nordstrom does not value or respect their customers. I experienced the worst customer service in the Nordstrom in the Mall of America in Minnesota.
We bought Fleurette Casey cashmere wrap coat on 11/24/2023. After running our Wells Fargo credit card, the salesperson told us that we could open a Nordstrom credit card and receive Nordstrom points. We agreed and she said she cancelled the original transaction and applied it to the Nordstrom credit card.
When we got home, we discovered that our Wells Fargo credit card got charged and our receipt said our Nordstrom credit card got charged too.
We thought this kind of mistake must happen often and that we just needed to call Nordstrom customer service. My daughter called their customer service 11/28/2023. She was directed to the manager, but the manager just said that there was nothing she could do and hung up on my daughter. In the afternoon, I took PTO and drove all the way to the Mall of America to talk to them. I met the manager and she said she talked with my daughter in the morning. She told me that she cannot see we were charged twice. I showed her the Wells Fargo bank statement that indicated the charge as well as the receipt showing we were charged on the Nordstrom credit card. She examined it and went to their computer. Then she told me that she cannot see the charge (from the bank statement) is from Nordstrom and that there is no evidence that the charge is from Nordstrom. During the 20-30 minutes she said 5 or 6 times that there's nothing she could do and in this case she didn't know what to do. I told her the bank statement clearly says the charge is from Nordstrom, what evidence do you want to find? I told her she cannot find everything like a normal purchase-because this is not. The salesperson didn't cancel the transaction correctly or something didn't work correctly on the system and we were charged twice. And she needed to correct it. If she didn't know what to do, she should go figure out. Or I was going to talk to her manager. In any case, I am not paying twice for one item. She told me that she is the "manager of the whole building" as in the manager of the Mall of America. Then she said that could not cancel the Wells Fargo charge but she could cancel the charge on the Nordstrom credit card, but then I don't have a receipt for the coat. I felt this was very suspicious. So I told her to say everything again and I will record her for future evidence. She was nervous at that moment and said she could not repeat it and that we are not allowed to record. I immediately asked her if she said something misleading that she should not say. She said no, just that customers are not allowed to record in the store. Then she said there was another way that she could create a claim and there will be investigations and it will take a month or so. I told her we could take that route. Then she said she wanted to check another computer. When she came back, she said she found the charge in the system and canceled our Wells Fargo charge.
Can you imagine? Because of Nordstrom's incompetent manager and the salesperson's mistake, my daughter had to spend hours on the phone with them during her graduate school finals only to be hung up on. I had to take PTO to drive to the store and handle all these frustrations just to buy a coat. I am appalled by Nordstrom's display of disrespect to their customers and they clearly, as a company, do not value customers.

A few weeks ago I was at the Nordstroms in Topanga Westfield Mall having lunch at the cafe.

We've been devoted customers for years and have always enjoyed the experience.

But...this particular day we got to the cafe exactly when it opened and ordered our lunch right away.

It took over 45 minutes before we got our food.

I had my granddaughter with me and my daughter and she needed to have her lunch.

I asked to see the manager of the cafe ...he came over to our table and explained the length of time this lunch took and he very rudely looked at me and said: this isn't the first time I've had to come to your table .

Instead he could have said, so sorry for the delay we have a group training at the cooks area.

So instea d of putting our order in they were busy talking in the back and neglecting us.

The delay I could understand...but he was rude and lashed out at me and I must say it wasn't ok.

Then probably after he knew he was out of line he offered to take one of our dishes off the bill.

Thank you very much.

I ordered expensive bottle of perfume on Nordstrom's website. The perfume arrived sooner than expected which was marvelous, but they sent the wrong size bottle. So, I contacted customer service and they told me they cannot send me the correct perfume size simply because I ordered the item with a Nordstrom gift card. That is just simply appalling!

Their Berkinstocks are FAKE!

I will never use Nordstrom again! I Ordered two pairs of shoes on May30, 2023. One was therapeutic slipper that I received an email stating that the slipper had been delivered to my address on Saturday. I never received the slippers cost of slippers $79.00. Called Nordstrom customer service all you get is excuses from someone working from home!!! You hear background noises!!! I was transferred to a Manager who advised me that she looked in the back Chanel of UPS, I advised the manager that I wanted the therapeutic slippers not a refund. On Sunday I received an email advising me that I will receive a credit back on the credit card that I used to purchase the slippers. I called Nordstrom immediately to state if the slippers could be sent to me instead of a refund!!! The manager was unapologetic to my needs. She was down right harsh and disrespectful to me.
I managed to order two pairs of therapeutic slippers from Amazon. At least I have a better chance of getting what I need as I am a 70 year old woman that was treated horribly by Nordstrom representatives. Their standards have dropped so low. Nordstrom is just a one star ratings!!!
Nordstrom is a store that I will never use again!!!! Never!!!
I wrote a review on Nordstrom regarding my poor experience!!!
I received a response back that it could not be posted!!!
Consumer beware!!!
The second pair of Bella Vita was canceled for not being in stock!!! I reordered the Bella Vita in black suede!!! This was done on Saturday!!!!! Let's see if these get canceled!!! My questions is why was the same Bella Vita cancelled then the Nordstrom customer service placed the same shoe and size on Saturday evening!!!

This is more horrible experience from Nordstrom customer service!!! Their attitude is I really don't care about you.

I was sent the wrong item. Customer service was unable to help me correct the error. they kept passing the chat to different reps, completely wasting my time.

I recently bought a puffy Zellla vest - the side metal zippers were so rough and sharp that they damaged the leather seats of my vehicle - the front zipper was also sharp and rough ...... I was unable to comfortably wear the vest - so I ended up removing all the zippers ...... very frustrating- hope you can pass this on to the manufacturer......
I love Zella products and own a number of pieces...
Thanks for you attention to this concern

Worked for Nordstrom for over 15 yrs I'm 90's service is horrible different .. price match was never an issues and I always forgot about it .. called for a price match and website "competitive" by..

Spoke with in line rep and right away said the don't provide match and indicated the site "competitive " is not on their list .. I'm confused .. the police never indicates they have a list .. I used Rue La not to long ago in store .. no issues .. but this rep didn't ask for product and assumed the website ... very disappointed on services .. I didn't have e an issue purchasing from competitor.. but would rather buy from my store Nordys .. asked for a MIC to call back .. we shall see

Poor alterations at Nordstrom. Very unsatisfied I purchase of AG jeans. Will not shop at Nordstrom in future. Will take my business to Dillards

Nordstrom in Palm Desert, CA is the worst store ever. A woman in a sleeveless white shirt with blonde hair in a ponytail is being extremely rude towards people as she is loitering near the door with two guys at Nordstrom Rack at around 12:30 PM.

(Nordstrom Rack)Whatever happened to a simple - "I'm sorry for the inconvenience we caused you?" I purchased an item and was overcharged and not charged the ticket price. I returned to the store the next day for a refund and told the cashier what happened. She asked if I wanted to return the item. I said " no I just want to be charged the ticketed price." She corrected the transaction with no comment! Pathetic and rude customer service!

Here's the exchange I had with them in 4 weeks....they believe whatever Ontrac delivery driver says without using logic at all. I reordered exact items as the lost merchandise, they're bags for my daughters.
Here's my last message to them.

Thank you for trying but I haven't seen a US company worse than you. Now, let's go forward and show me the proof it was, indeed, delivered and accepted. Please don't give me another run around! I, need proof my house had/received it. You have to prove me wrong.

Delivery company versus customer, you stay one sided? Who's telling the truth? Now, let's go legal. Show me the photo of the package infront of my door or a signature someone in my house accepted it. Without it, you're not going to win in court so please handle this well and right. If you can't, we're talking civil lawsuit and bad online reputation.

Other companies, like Amazon, could show photo of package or refund. So you 100% believe verbal word from your delivery partner and not your customers a bit. Did you see I spent another $2,000 with some items exactly the same. It's not even worth it, it's principle.


Everyone, is sending the same template denying my claim. I need a human brain to think of the circumstances around. I might just as well return all the succeeding orders as I start my online rants.

I can't believe you're an American company. No consumer right and protection Ontrac delivery driver is king versus a customer who, in one month, spent $3,500 in your online store.

I had to return an item to your store. I received the printed return label on my IPad of which the Post Office did not accept. They told me to go to Staples where they will print a label for Nordstrom which they did, after a long wait, and it was finally mailed back to you.
I don't understand why you can't include a return label with your orders to customers. It's a total inconvenience to your customers.
Therefore I will NEVER, NEVER, NEVER order anything from your store again
[email protected]

This was my first and last time ordering from Nordstrom online. I ordered 3 items on November that were sent in 2 shipments. The first shipment was through ontrac and that only updated when a label was created. The second shipment was sent through USPS and I received that 3 days later. To this day, ontrac claims to never have received my order. I called Nordstrom at least 6 times and each time their story changed on when I would get a refund and when I would get my package. They have very misleading and unethical practices and I'm blown away by how incompetent they are. I should have known they were going under because that makes people do very shady things to keep them from refunding customers. I will post this on every review site online. Stay away from this business!!! Amazon and Macy's are more reliable.

For some reason I'm invisible when I go into the shoe department at the Durham NC store. I shop there pretty frequently and never have a problem in any other department. Yesterday I stood with shoe in hand waiting for service while two sales associates walked in circles around me heads down and looking quite busy doing nothing. One sales associate couldn't pry himself away from the female he was "helping." Boxes piled high with shoes she had tried on. Even when he came back with the shoe I requested he couldn't help going over to engage her in conversation. I eventually took a picture of the shoe box deciding to place the order online. Not worth the frustration.

I purchased three pair of shoes at Nordstrom Rack. I left the store and within 30 minutes I looked at my receipt and saw that I has been charged $30 more than the sticker price on one pair of shoes. I returned to the store within an hour of purchase and was told that the sticker on the shoe in question was for an entirely different shoe and they would not credit me the difference in price nor return allow me to return the one pair altogether. If the barcode on the sticker was for a different shoe which scanned $70, why did that same sticker show $40? I was indirectly accused of switching tags!! None of this made sense.

A recent change and not for the better. The Anniversary Sale now puts up a crime scene kind of tape...only the elite can early purchase. We drove 2 hours ONE WAY attempting to purchase an item. It was apparently in the elite sale, but was displayed for the public to purchase. The salesperson got the size, and when we we attempted to purchase, they could not sell it, even at FULL price. Disgraceful, insulting and elitist. I guess because we don't have a credit card...because we don't need one...we are not important. Shame on you. I hope others complain about your lack of caring about all your customers. I called the store and corporate...no one offered to help fix the problem. Oh, and by the way...I don't have a credit card, but I have an account.

I received a much wanted and asked for skincare item as a gift, #AmorePacific 's Time Response cream, it was packaged for Nordstrom exclusive to online and Canada. Beautiful to look at, but after 2 short days I started to develop itching hives in between my fingers and my face morning of day 3 I discontinued use and hives went away within 24-48 completely. Was disappointed and had a 99% full jar of moisturizer that was useless to me. I looked up Nordstrom return policy for gifts as I had no receipt or proof of sale. I submitted appropriate UPC code the item was found and I labeled it all correctly with forms filled and was advised by Nordstrom who paid for shipping to send back to return center. After waiting and waiting much longer than the time I was informed for my return to be processed for store credit, I had to call and was put on hold for 4 hours two different days, then told it would be processed tomorrow. Never heard back. Contacted them again via online chats, same thing, it would be processed. Finally got an email From beauty department Nordstrom returns needed proof of purchase which would be store #, transaction #, account holders info. From the beginning I was returning this Nordstrom product as a gift for store credit so I could get something that wouldn't harm my skin. Now they refuse to issue a credit, they have my item and I have nothing after simply following their instructions. Beyond disappointed and very upset. How can they do this ?

Been Trying To Return A Pain Of Minnitonka Slippers Since Nordstrom Closed Stores.
So Far, I Have Not Been Able To Do This.
There Was No Packing List Enclosed, No Receipt. The Only Thing I Have Is The Original Carton With Two Labels With Shipping Info.
Can Someone Help With This Return?

Since Nordstroms has closed stores, I have been unable to return a pair of slippers that I ordered online, and are too large.

As I scroll through your women's sale items (14,000 or more), I find I cannot get through at once. I am a big Nordstrom fan and often am tempted purchase something I didn't think I needed.

However, I cannot get through 14,000 items in one sitting - so when I put my phone down (having not signed out from the app) - I cannot resume my search where I left off. Very frustrating and you are missing out on me buying more stuff

I purchased a few items off of HauteLook (it's the online flash sale site for Nordstrom) I used my debit card and a week later when the items arrived I tried everything on kept what worked and was ready to return what didn't work. Unfortunately the card I originally used had some sort of unauthorized activity so I had to report it, i still had the card in my possession but i did receive a new debit card in the mail later. Here's my problem I returned the items no problem but the money hasn't been returned to my account and I don't know what to do

Normally I have never had any problems returning items at Nordstrom. Most of the items I return were bought online where I did not get a chance to see it. I have gone to customer service to return beauty items without them even opening a package. However, some retail employees are biased and maybe racist? I bought a Chanel exclusive perfume called Venise in store. It was $130. The purchase experience was like a whirlwind since the clerk was pushing the item in my face along with the lotion. O wondered why she was being so pushy to make a sell but Nordstrom had triple points event and I love Chanel so I spent $200 on both items.

I got home and opened them and use both perfume and fragrance and the heavenly scent literally lasted up to 40 minutes and was gone. It did not last at all. For the price I paid, I better get some lasting scent or why bother? I could just buy a body splash. I returned both products at customer service and because they were both opened she had to call someone from their beauty dept on the first floor to come up the 2nd floor for "verification". WHAT???? I asked to verify what is verification for? Did that clerk think I brought in fake chanel or that I had used half of it? The bottles were like new and full. I told her to just open the package to see for her damn self. It does not take a wizard to know if a Chanel product is fake or not. After holding up the line and this experience being so inconvenient and unnecessary that I told her I would never shop at that store again when she brazenly asked me if i wanted to but something else after all this??? Totally a clueless retail clerk. I know Nordstrom was having some financial struggles but they won't get any better by scrutinizing item returns. This all happened at Montclair Place Mall in Ca. I read yelp reviews of crappy return experiences as well. Dont cry for $200!! I would have kept the perfume if it did its job. I would have been better served getting a sample FIRST without buying but they were desperate to make a sell. Now they list an excellent customer there!!!!

Can i just give y'all a thought. ( returns) From what I've read it seems most of the comments are about a change in our policy. Returns you say ate not ( easy ) as they once were?? I believe they've never really changed.. Have your reciept, tags are on clothes. No sign of used or damaged merchandise. Mail it in , come to our store. Show i.d. reciept. Cash or credit card ..walla money back!!! I dont understand all the angry comments about returns???

I know you've received my return back, by now. C'mon, Nordstrom, issue my refund. I had to return because you sent me the wrong item. At least refund me.

I had an amazing sales person at Nordstroms Fashion Square yesterday.
I have been a Nordstroms customer for years (mainly in Indianapolis), but I'm also a Saks and Neiman customer.
My salesperson was Jodi Roth-Encinas. She was incredible. She knew her products and knew how to sell. I think she was probably the finest Nordstrom associate I have ever had the pleasure of encountering.
Thank you.

I want to send a wonderful and positive review for Totti who works at Nordstrom Topanga mall, Woodland Hills. She is such an asset to your company and I absolutely love going into the store so that she can help me. She is warm. Professional and so caring and goes above and beyond always..
Thank you Totti you are incredible.

Highest compliments to the service provided by Francis F. Myers-Antiaya at your store at Montgomery Mall, Maryland, where we shopped for clothes for my husband to wear at a wedding.. He was so helpful, so professional and just outstanding in all ways. Kudos to him! Barbara & Steve Wilson

I just went to Nordstrom Rack in Madison, WI, on W Towne Way.
While figuring out which jeans to buy, I received help from Priya who ultimately looked online and suggested that I place an order to get the size I need. I've just placed that order. Priya was a great help.

I wanted to commend an employee that helped me today. I was in Mission Viejo Nordstrom this afternoon and Andrea was extremely helpful! She called another store in Irvine to find 20$ holiday napkins for me. She was so nice and it wasn't even her department. She works in sunglasses. I so appreciated her time and help today and wanted to let someone know! Thank you, Cindy Smith

Very good customer service experience. I ordered a sweater online and it arrived quickly but didn't fit. I returned it and was waiting on a refund. I used the online customer service chat and she was helpful with investigating and researching information. The refund was credited to my account that week.

I love Nordstrom. I have never had problems returning anything. If you are responsible, and find a safe place to keep your receipts from every purchase, and bring your ID and original form of payment-which is just normal adulting-you will find they are very accommodating.

I find some of your expectations ridiculous.

For example, if you were gifted an item from Nordstrom, why would you expect to get cash instead of store credit?

If you are really wondering why they will not give you cash in exchange for an item that was not purchased with cash, or isn't accompanied by a receipt, it is because people take items off the rack to the register and claim they bought it with cash. Or, they buy it with a stolen credit card, and try to return it for cash. Or they steal a package off a doorstep and try to return it for cash.

It is perfectly fair to only issue refunds in the original form of payment, and I appreciate it very much.

Love you, Nordstrom!

My daughter and I had a very pleasant experience at the Nordstrom's store in Stonestown San Francisco.
We were in the Children's department looking at strollers. Of course, the strollers are so complicated that we really appreciated the demonstrations that we received from Sioun, the customer service rep in the children's dept. He was so knowledgeable and helpful. He
Actually knew how to open and collapse each of the strollers, add and switch the convertible parts. He was informative on pricing and warranties and knew the differences and prices of each of the strollers! Sioun offered exceptional customer service, which is a rarity in today's retail market. It's the best place to do your homework and buy the product because of Nordstrom's return and warranty polices. we've been to a major children's retailer. There were over a dozen customers in the stroller department and not one sales rep. So much better at Nordstorm's. Thank you Nordstrom!

Having had a terrible experience with Neiman Marcus and Not so great one at Bloomingdales I can say Nordstrom exceeds both easily. also their facebook assistance is top notch as well as their online chat..

shopped at Nordstrom's in Rideau centre in June. The service was so great with Samantha Morello.; she made me comfortable and provided suggestions for a bday gift that were within a reasonable price range.She was pleasant and considerate of my time to browse which is a rare train in retail in many places you are either ignored and can't find anyone or they hound you the whole time.
At the cash she carried on pleasantries and with this positive experience it brought me back the next day (despite the prices) I then metTommy Duong who approached me in the manner; introduced himself, offer to assist me and when I said I was just browsing he was considerate of my time and noted he would be available if I needed any assistance.
He managed to address two of us and in a manner that did not rush you or persist that you make the purchase.
The retailer managed to hire 2 amazing people
KUDO to Nordstrom's Sales Associate hiring and training.

Thank you both for the stressfree shopping experience.

Maria Louella at the Kids shoes department at Nordstrom in Walnut Creek, CA was extremely helpful. She made our son's first show purchase a big celebration that our family will never forget.

Tiara Burns St Louis Galleria
Incredible sales person.

Friendly,highly interactive, knows the merchandise and calls back to make sure you are satisfied customer.

She is a keeper.

I would like to take the time to let you know about
your wonderful employee Shae Griffin in your
Clinique Department . She really went out of
her way to find the compact I was looking to
replace. Shae is very professional and cordial.
My experience was exceptional. She is a true
example of Customer Service , and an excellent
asset to your company.
Sincerely
Janet

Last year ..I forgot,to comment..but we went for lunch at the bristo cafe in nordstrom naples there was a singing waiter doing a birthday song ! I thought it was wonderful!...thank you for just been different it made my family very happy...

I would like to compliment David, Adam and Joe -- the wonderful workers at the Nordstrom Cafe in Chicago. I accidentally left a laptop on my chair and did not realize it for about 10 minutes. I returned to the Cafe (panicked!), and they said they had already brought it to lost & found at customer service. Sure enough, it was there. I will be a loyal Nordstrom (and Nordstrom Cafe) customer for life!

Dear Nordstrom Management,

I would like to take a moment to convey my gratitude to you for the remarkable customer service I have been receiving from one of your employees at the "Santa Anita Mall" located at Arcadia, California.

The employee's name is Maria and she works at the Women's Fragrance counter of this store.

I have known Maria for quite a few years. I am really impressed with the caring and thoughtful service she provides to all customers. I usually do not have the time to shop at Nordstrom often, as I do not live close to the store.
Over the years, Maria has made my shopping experience at Nordstrom a real pleasure by taking and charging my orders over the phone and setting it aside for me, for as long as it takes me to make a trip to the store to pick it up. She has always taken the time to keep me updated and informed of any upcoming special events, not just in fragrances but also cosmetics and any other items I may be interested in buying. She always takes the time to call me in the timely manner when a limited/economical sizes or supply of my favorite perfume/deodorant would be available during your special anniversary sales.
Maria has given me the peace of mind that even if I do not get time to rush over to the store before the limited supply runs out, I can always call her and be sure that the item will be there for me to pick up . She has also done the research on any specific item for me on your website and would order it to arrive at my home.

Maria is courteous, professional, caring and hardworking. She has excellent customer service skills. She has made me feel like a family member of Nordstrom with her thoughtfulness. Maria is really an asset to Nordstrom and a gift to the residents of all the communities located near this store.

Please convey my best wishes to Maria for a continued advancement in her career. I wish her a promotion and advancement she deserves.

Once again, Thank you for having Maria as one of your sales persons at Santa Anita Nordstrom.

Want to send praises for Nancy at the Nordstrom Rack, Spokane Valley Mall store, Spokane WA.

Today l2/2 she not only efficiently rang up my purchases but told me about being a level 2 customer and about an extra points day.. She is always so helpful, as a customer I go to the RACK because of her service and knowledge. Thank you for having such a wonderful employee.
Claire Wickham

I would like to say “Thank you” to Julia Morozova (Cherry Creek Nordstrom, Denver CO Shoes Department) for doing an excellent job. She helped me make the right choice for myself. She is also very friendly and professional.
I can tell that her passion is all about helping other people. She represents the company very well and makes customers feel welcome.
Great work! Thank you!

Thank you for your stand on keeping stores closed on Thanksgiving since 1901. You are to be commended. By this, hopefully you realize what it is all about. Giving thanks to God for whom the holiday was started in the first place. It's like Christmas. Without Christ we wouldn't have CHRISTmas. Thanks again.

I think Store 232 I looked it up on my receipt, I hope that is correct, But im trying to write about the store in West County Mall. I am a african American and I normally shop there with my mom, normally they just give me stares and maybe a smile, but i wanted some shoes for my son and my mom and I went to kids Shoes and was helped by I think her name was Janelle, and she as so nice and she was telling us about other deals they had and I left to go browse around before I made a decision but when I came back with my mom we saw her leaving but we knew we wanted to make sure she received credit and her co worker whome I dont remember her name but she had black curly hair said that she would give her credit for the sale and we was glad to make the purchase then. I thought out of all the african american workers she was the most genuine and I will be back to buy more Tom Boots for my son with her.

I bought a pair of shoes here. The same pair of shoes were 30 dollars higher at JC Penney. Nordstrom has the best selection of everything, and their prices are very reasonable. Love this store.

I let my Nordstromm points expire and lost the notification letters. Customer service looked them up and reactivated them so I could use the $200 credit. They were very willing to go the extra mile. I now shop there and love the customer service every time

I have had the best shopping experience at the Westminster, CA Nordstrom. I usually shop at discount stores, but for my daughter's upcoming wedding she wanted me to dress really nicely, so my sister insisted on shopping at Nordstrom. I have never been so doted upon in my life.
I am a plus sized woman, and am very self-conscious about my looks. The sales woman was very helpful. She showed me dresses that fitted my criteria (purple, tea length). When I found a few that I liked she showed me to a fitting room that looked like it was fit for a queen. Large room (approximately 8x10) with a mirror covering one wall completely. There were numerous hooks on the wall for clothes and there was an elevated pedestal on which to stand. Plush carpeting, an upholstered chair and a side table with a table cloth and flowers completed the furnishings. I was not used to anything like this.
The sales woman was knowledgeable about what was in stock and other items I might be interested in. She showed me several undergarments that would enhance the look of the dress. The dress I like the best was not in my size. She researched the dress to see if another store had it in my size, but she found out it was not available from the manufacturer in that size. But she found me one that was similar, from the same manufacturer that did come in my size. That Nordstrom did not stock it, but she was willing to give me the stock number so that I could look for it at a store near me (since I was shopping at a mall over 100 miles from my home at the time).
I also went to the lingerie department and got the same great service from another sales woman in that area. She also brought me many items to try on before I found something that worked for me.
I ended up buying undergarments from both women and had a sense that, for once, someone actually cared that I found the things that I wanted and needed. Both women spent about 45 minutes with me. I have never had such personal and excellent service in my life.

Nordstom is one of the few businesses that offers EXCELLENT, and ALWAYS EXCELLENT customer service.

I've shopped Nordies for years. Unfailingly great customer service; products and ethics Love this store.

MusicTeacher is the item out of stock perhaps? If thats the case its the manufacturer that isn't sending you the item. Try calling a physical Nordstrom store and have them do a merch search. When an item is low of stock it won't show up online. And also call a Nordstrom Rack. They can ship it to you from the Rack to your house. There is a shipping fee of $7 but you will get the rack price. Online doesn't really have all the resources that most people think. They are good for shipping items from there warehouses. Hope that helps. I am an ex employee but if you need help just let me know.

Blake Nordstrom

I was enjoying what I believed would be a long and continued successful career in the Designer Division of Nordstrom until the unthinkable happened. I was injured on the job. I was 50, single and I loved my job and the company I worked for, or so I thought.

After being thrown into the spiraling medical cesspool referred to as Worker's Comp, I spent 4 years attempting to navigate thru the system. I did return to work briefly after a successful surgery, against my Dr.'s orders. My immediate supervisor was calling me at home, and I knew if I did not respond in The Nordstrom Way, I was committing political suicide and would never see the ladder again, much less climb it.

Unfortunately I was reinjured moving gondolas while setting up for in store fashion shows, causing the plate in my neck to shift and sustaining permanent damage, leaving me partially disabled to this day. I had hired a lawyer who midway gave up because the laws had changed regarding insurance defense and made retroactive, and he felt there wasn't much of a reason to continue. He pretty much gave the Nordstrom lawyer cart blanch to railroad over me. They challenged me, followed me like a dog while producing video tapes alleging I was a malingerer. I really don't know anyone who walks away from a six figure job to receive $460 a week, from Worker's Compensation. I had no choice but to hire legal counsel when I realized my dream of returning to my job was evaporating in front of me. I needed legal help to ensure my long term disability would see me thru the major surgery and recovery. What I discovered about Worker's Comp lawyers is that they work on a volume basis. You become a number and they just throw you under the bus. If you make it, they get something and then are on to their next client.

What I had hoped is that Nordstrom would step up to the plate and make sure I was whole again and could return to my job. Regrettably, that never happened. I suffered with hives covering my body from stress and depression I never could have imagined. When the time came to settle my case in court, I had emptied my bank account, 401K, gone thru my savings, sold all of my gold jewelry, and turned in my car because I couldn't make the payments. Had it not been for my good friend Jenny, I probably wouldn't have made it. As for the settlement, it was gut wrenchingly insulting.

So almost 10 years have passed, and I had always promised my Mother I would write Blake Nordstrom a letter and share with him my personal experience as an injured employee. Sort of like a customer service letter, ten years after the horrible service. I wrote the letter in November of 2014, receiving no reply. I really never expected he would answer but then I harkened back to my Nordstrom days and knew no letter ever went unanswered, good or bad. So, after a month, I called Blake's office and got the "oh we never received it" could you send it again, response. And I did. I also sent a large priority envelope containing some of the outstanding awards and accolades I had received over the years. I wanted him to read for himself what kind of employee I had been while working for Nordstrom. It was only a smattering of the recognition I had received by Nordstrom. As the Christmas holiday approached, no communication, until at 8:30 a.m. December 24th. On Christmas Eve, Blake Nordstrom finally called me. He professed his remarks saying he wanted an opportunity to address some of the issues in my letter. On Christmas Eve.

He began by saying he was incensed by some of my statements. That he did not believe that this type of treatment was prevalent throughout the company because he is "out in the trenches with the employees "in the stores, and he that would know if this was happening. Of course when I told him we were always supposed to hide these things when Corporate was in house, he took that as a great affront. Blake did say that many years had passed and there really wasn't any way of talking to people about what had happened. He was missing the point completely, the Nordy 101 class. I wrote that letter to tell him about my experience, how I felt I was treated thru the entire process. I am angry because I trusted, believed, and gave unconditionally to Nordstrom. It was my hope that the entity I trusted, intimately, would reciprocate by helping me. This letter to Blake was my perception of how I was treated after my injury in the store. His condescending remark about the whole system failing me did not go unnoticed. Never once did he refer to the service I gave to Nordstrom or the letters and awards I received over the years. He said he was sorry about the state of my health, and happy holidays.

I did write another brief note to Blake asking why he chose to ignore the service I had given to the company, and it elicited a full page response ending with 'I'm sorry you felt my brother's and I failed you'.
When Nordstrom customers came into a store with complaints about anything, the teaching moment for everyone was always about how that customer felt. At all times it was what the customer's perception of how they were treated while a customer in the store. What we could do to make it right with our customer and insure they would be a customer for life. There were never too many hoops to jump thru with our mantra of "under promise and over deliver". Above and beyond awesome service was what you gave, every day. Sadly, that same courtesy is not extended to their employees. Behind that façade is just a dirty little secret. I learned that once you were a non-producing entity, they just stepped over you.

I am partially disabled now, and my health has deteriorated because of that injury. This was a traumatic experience that has caused panic attacks whenever I have tried to enter a store, making it impossible for me to frequent a place I once called home. Christmas Eve was also the day I lost my Mother, the year before.

Its A Disgrace To Work For A Company That Some How Is Spoke So Highly Of. I Had No Choice But To Quit When I Was Harassed Multiple Times By An Employee. And To "resolve" The Rpoblem I Was Switched To Another Department Not The Other Employee. No Action Was Taken Whatsoever. On Top Of This, The Manager Sin The New Department I Was Working In Treated Me Horribly.

I am a weekend packer, at the Cedar Rapids, IA Fulfillment Center. I have been very impressed with the cosmetic smart sample program. Our sales volume has tripled in the 3 years that I have worked for the company. I am very concerned that my line

management expects me to substitute missing smart samples to speed up the process of getting orders shipped.



I believe this undermines the effectiveness of the program. I am a dumb guy who knows nothing about cosmetics. The key to my 32 years of happy marriage is to get my wife what she asked for.



Today my line manager told me that I needed to find a substitute for the perfume sample that was requested by the customer. I complained to my friend in inventory integrity when she came by later in the day. She stated that the policy is that I'm supposed to guess on a replacement. She helped me and went to the cart within 20 feet of my work station and found the exact item. (The box wasn't labeled.) It took her less than 2 minutes.

I would think that you would expect us to try to get the customer what they ask for before we give up.

I would like for you to tell me that it is OK to make random substitutions.

Thanks

Paul Sabotta

I worked at Nordstrom for several years. It was a wonderful experience in many ways. That is why I care. With the economy and shopping habits changing I think it would be behoove Nordstrom to retrain their sales staff a bit. Christine D at SCP Lancome in Costa Mesa yesterday, just wanted every customer and gave no real attention. Elaine same store in mens furnishings. Very argumentative. Told my husband that they did not nor ever sell mens long dress shirts. Ok. We bought 4 N shirts. Knew she was wrong. Came home and looked at found most of his shirts saying LONG. Some still packaged. That to me is not the Nordstrom way.

The WORST WORK PLACE!
Nordstrom belive in punishing their employees.
Nordstrom put so much pressure in their customers
for them to get the debit and credit cards from Nordstrom.
The benefits that they offer to their employees are
not true...
Don't ever buy in those stores!!!