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I would like to comment on the construction work that is being done at Nordstrom in Oak Brook, IL. First off, I really don't think it was necessary, but it is not my decision. However, the small bar near the shoes that you could grab an ice tea or any beverage has been closed so now we have to go down to the cafe on the 1st floor. When you walk in the hostess directs you to the bar area, where you are completely ignored unless you want an alcoholic beverage and waitress literally walk right by you....after several minutes of being ignored, I walked out Can't believe Nordstrom thinks they need such a high end Cafe at their store! Totally disappointed!Anonymous 5/11/13 9:55AM
I want to let you all know about my experience in store #240 in St.Louis Galleria. I recieved a pair of UGGS Sparkle Short for my bday in March 2013 and when I wore them there was something sticking me in my foot. So I have shopped many of times at your store #232 West County location and never had problems. I went in to return the item and I informed the lady Mary B what my situation was and by it being spring they did not have any on display. She instantly kept asking me who when and where did I get the boots from after me explaining to her several times that they were a gift and the person that bought them from Nordstrom. She then kept asking for names and kept looking in the computer saying that she needed more information before she can do my return. When I arrived to the store it was 215pm. She then went into the back for 10 minutes and called a supervisor or manager named Ona or Ana and then she finally came over now by this times 15-20 minutes had went by. Again now she is asking me 50 questions like I was being interragated. After all the questioning to me she then stated that she needed more information before she could do my return. I bought things off line before and it didnt come with the purchase tag on it and I have NEVER been so embarrassed I did not know when and where and how they made the purchase that again they were a gift and they told me that they need more information before they could do the return. I was really upset because I was in the exact store before and seen a customer bring in a pair of shoes without the box and had no information and they did the return without all the questions the customer was caucasion and I am african american they treated me like I had stole the shoes and or that I could not afford the boots. I will NOT be shopping in that store again because I really dont appreciate being treated in that manner. I arrived at 2:15pm and did not leave that store until 3:49pm a whole hour and a half just to do a return that they still did not do they told me they could ONLY do a exchange for the same thing in which I knew even then that was lie because I have been shopping with your stores since the stores first were brought to St. Louis. I will be informing the better business bureau because I feel there is racism in that store.Anonymous 5/1/13 10:45AM
This same Theresa Sagun at the tysons corner store in virginia did the same to me just last night in front of my son saying i bought some burberries from the rack and trying to exchange them at their store and threw my clothes on the floor and called security to kick me out
She was so rude and unprofessional and i don't know why she still works there if she's been reported by so many people
she wasn't even able to find sizes on a shirt and already had an attitude before even coming to the counter
She flat out accused me of buying from the rack when all she had to do was to search first before accusing
I have been shopping from nordstrom forever and this is my very first bad experience from a nordstrom manager
she is going to ruin the store reputation if she's not taken care of asapwebww 4/28/13 8:21AM
I somehow doubt writing Nordstrom's corporate office will result in anyone paying attention, but here goes. I live in Fort Collins, Colorado. Our ancient 70s mall is being given an overhaul at last, and shortly after the initial announcements were made, we were already told not to expect a Nordstrom's. Everybody sighed. In the 28 years I've lived here we've hobbled along first with Foley's and now with Macy's, which seems the same or even worse. Adult women's clothing is hideous in particular. While Nordstrom's may think 'Well, now, see? Such starved shoppers will drive for for shopping opportunities such as ours.' Not so. Nordstroms should mourn the thousands of dollars I might have spent there by now, rather than mere hundreds I have occasionally spent. Shopping retailers in general refuse to believe that Northern Colorado (with its four cities of Fort Collins plus suburbs, Loveland and Greeley) is an entity unto itself with moneyed residents seeking style, especially women ages 35-75 who are sick to death of driving approximately 1 hour each way (2 hours round trip) to Denver or the Boulder area. It is not fun for us and we are busy. Here there is nowhere to shop aside from a boutique or two that 1) usually cater to college girls or 2) carry a limited selection or 3) close due to their limitations all around. Someone on your staff might mention Centerra in Loveland; aha, with another Macy's more sparsely stocked than Fort Collins'! (Yes, there is Coldwater Creek, JJill, and Chicos: okay for an item or two, but lacking in sophistication.) Today, I spent $300 dollars online, shopping for summer clothing, and two days prior, close to that amount for shoes for my husband and myself--again online. (Consider the cost and inconvenience of returning items when necessary, spread over many years.) Next Saturday, I'll drop more money on CAbi, a nationwide in-home clothes shopping venture (like Tupperware, except it's clothing!); the designer left the fashion world to serve left-out women such as ourselves. My other choices besides online or CAbi, besides our outdated, poorly run, understaffed Macy's: Penneys, Sears, yuck, and REI sometimes). Department stores such as Nordstroms are missing an opportunity here in Northern Colorado, or NoCo as some call it. The majority of us are neither ranchers, farmers, nor folks coming down from Wyoming looking for sales on denim shirts or smocked flowery tent dresses to wear with hiking boots. While our new mall will include a Neiman Marcus Call Back (is that the name?), I was hoping for an highly ranked department store; or to rephrase it, I hate piling through racks of stuff and seconds. Doesn't Nordstorms have a smart marketing whiz who sees the writing on the wall and keeps in touch with demographics? Please forward my email on. And thanks for your patience.Mrs. Relentless 4/17/13 12:41PM
I have had the most horrible shoe buying experience in the women's shoe department in the Aventura Mall Nordstrom. I went to the store on March 08, 2013. They did not have my shoe size, so I ordered the shoes to be shipped to my house. One week later (March 15, 2013) the associate called me to let me know that shoes had not been shipped yet. She offered to send them via 1 business day mail free of charge. I agreed. A little bit over one more week I finally received my shoes. Since they arrived way past the event I wanted to wear them to, they sat in the box for a a couple of days, until finally I put them on and realized that they needed to be streched. I brought them to the Aventura Mall store on Sunday, April 7, 2013. I came to pick them up in the evening on Monday, April 8, 2013, as I was told. They lost my shoes! Several sales associates, including the manager, had been searching for my shoes for at least 30 min with no results. I asked for the money refund, and went and bought the shoes in the Bloomingdales. I would like somebody from the corporate office to contact me via the email. Thank you.Anacaona 4/9/13 10:48AM
I wanted to make you aware of a representative from DG Skin care, I had the displeasure of meeting while visiting. She needs to take lessons on how to treat people from Nordstroms customer service. This is a poor reflection on you wonederful operation. I will never buy DG products for my wife and daughters ever again. I do not care to ofer a name you may wish to look at how people represent your store. This individual should not be a representative for anything!!!
ToddTodd 4/7/13 9:37AM
I have been with Nordstroms since the opening in Dallas. I have purchased items online and from the two stores...and I have never had shipping issues from other stores or anywhere than Dallas Galleria. 2 or maybe 3 years ago, I ordered merchandise and they were suppose to ship to me and I never recevied merchandise. Again, recently on March 20th I asked them to ring up 16 items, totaling over $3,000.00 and ship to me. I started calling the following wednesday after a week when I had not received my mercandise...and by the way, we are in the same city,I had however received cosmetics that were rung up 4 days later on the same day. The first person I called was Alex in TBD and she told me they had changes in the warehouse and they have had problems but, she would look into it. Next day I called customer service and asked someone again and she also mentioned they were having issues and changes in warehouse and would get back with me. Again next day, calling customer service, I think I talked to Chelse and we went over all this again and said she would also get back to me but never did...also stating issues in warehouse. So now I'm on Friday, 9 days after my initial purchase and granted same city I call the warehouse mgr or "Loogistics mgr",Louis, and he tells me I would have to talk to the cutomer service mgr-Mario, Mario anwsers and tells me that everything was shipped. He asked me if the box was damaged or anything and told him no, that I still have the box and it was well taped. He then told me it was shipped in one boxed with everything...all 16 garments and it was packaged weighing at 7 lbs...I disputed this and told him that that I only received 8 items and there was no way that all 16 items could fit in a box with the thickness of 5 inches and only weighing 7 lbs. He then rudley told me that they had this issue before with me and I had the product and he would not do this again. I'm now accused of stealing..so I call the store mgr Vicky next moring, Saturday 3-30 at 10. I'm talking to Vicky and she has Mario/cutomer svc mgr with her in office. She's telling me she has reviewd the security tapes and Mario is confirming that all 16 items were placed in one box and in one wrapping...and agian she said she witnesed it also on recording tape and would contact the police and ups AND she has never in her 23 years experience anything like this in her management. I repeatedly told her something was very wrong, and that I believed they couldn't have all 16 items weighing 7 lbs but she continued that she viewed the video..both her and customer service mgr/Mario said they saw 1 pkg with 16 items totaling 7 lbs. I later called back for Vicky and when she didn't answer then I asked for Mario..I asked him to please pull all 16 garmets, and gave a description of them expressing that this could not only weigh 7 lbs. Not 5 minutes later I got a call from Vicky/mgr that they would not weight again..and her words.. it was weighed on Nordstroms scale and UPS and she was done. AND GUESS WHAT, I GOT MY SHIPPMENT TODAY WITH THE 8 ITEMS WEIGHING ADDITIONAL 6 POUNDS. There are no words to express how HORRIBLE Nordstroms has handled this matter from management up..!!!I WORKED ON THIS OVER 2 WEEKS CHASING MY DELIVERY!!dmat 4/2/13 9:19PM
WOW! After decades in business, Nordie's is getting wrapped around their bureaucratic procedures and abandoning the superb customer service that made them once successful...
Yesterday, my Dad hand-walked a check payment from me (Mom) for daughter's account (she's away at med school)...The payment bill and the check from me (not a third-party) had the same LAST NAME, same ADDRESS AS STATEMENT, yet, the Nordstrom high-school aged "manager" said she couldn't take it WITHOUT ID?! Well, we've been hand-walking payments in for almost 10 YEARS!!! How is that ANY DIFFERENT IF ANYONE SENDS IN A CHECK PAYMENT THRU THE MAIL? Nordstrom doesn't know who/how/where THAT MAILED CHECK CAME FROM...
I called "Customer Service" this morning (9 am PT) and was read the SAME POLICY, but the fellow "apologized for my inconvenience"....I asked for a manager to call me back (rather than being put on hold) to discuss this.
I'm still waiting for a call back (now, 3 hours later)....
What is really disturbing about this, is that the Nordstrom employees are trained in PROCEDURE, but NOT COMMON SENSE. I know of NO OTHER RETAILER THAT HAS SUCH A REQUIREMENT. As a stockholder and customer, I find this egregious.
Studies report that for every ONE complaint, there at least 20 customers who experience the same problem. If enough customers get treated this way and choose to shop elsewhere, THERE WON'T BE A NEED FOR PROCEDURES, WILL THERE?Polyanthus 3/22/13 11:01AM
Satyrday March 9th,2013,
At the Tyson's location Nordstrom's, I've experience a rude situation from the manager Teresa. I would like to go into detail through email or over the phone this week, please call me as soon as possible. To discuss the embarrassing issue I had to go through, please help. I would like to continue services, at this location. However, customer-services needs to professional when dealing with customers. Know care, nor helpful services given from Teresa. Rude, and would not provide me services, as services was needed. PLEASE-HELP!thomas 3/12/13 6:42PM
I'm asking if I can recieve feedback from home office. I've encounter the worst experience at the Tyson's location. Teresa one of the manager's who didn't want to communicate to me directly, not until several mins..later.I was with family.I was embarrass when Teresa gave me the horrible experience of my life. I was treated with no- respect, as well as unprofessional. Please call me so I can get into full detail. I ould like to give a full closer with what happen Saturday with the rude experience I had with Teresa, the manager at Nordstrom's, in Tyson's.I would like to disclose more information, so I can give you an idea of what happen to my ou-of-town guest, as well as my daughter. Please call firstname.lastname@example.org 3/11/13 7:31PM
Dear Corporate office for Nordstroms,
I had a horrible experience Saturday in the Tyson's location. I was with family shopping and enjoying a pretty day with the great selections my family and I boughtfrom this store. I needed to get my cash-refund, of which I returned with no problem. However, from customer services I was rejected from 'Yaso'.One of the sales employer from customer services. She had a negative vibe that I can sense, I needed to speak with a manager. After waiting for 33-mins...Teresa the manager was not any help as well. This is the reason why I am asking for corporate-home-office to please, please contact me. So I can give full detail of the disrepectful actions that I encounter at your location in,V.A. I am displease with the services, as well as actions that were towards my family from Ohio, and New-York. I wanted to give my family a great atmosphere, on what it's like shopping where I live. Instead, they were just embarrass as I was, and still am. I'm asking for an email as well as a call to consult my experiences with the employer's at Nordstrom's.G-Thomas 3/11/13 7:20PM
I am sitting in the Roosevelt field store.
The music is too loud and inappropriate for the customers in the store .
I recorded it .
NO one was able to do anything about it .
I am 58 years and the other shoppers are also complaining .Anonymous 1/29/13 4:10PM
I feel it is important to let you know about the customer service at the Nordstrom's in the Westfield Mall in Illinois. (Old Orchard shopping center to many of us on the North Shore) I was shocked yesterday when I walked into your cosmetic section. Every employee insisted on talking to me about her products. I couldn't walk three steps without being hounded! One woman even said, "Don't I know you?", and I certainly did not. I was prepared to buy many cosmetics, but had to escape the pushy, carnival atmosphere. What has happened to this section of your store? It doesn't live up to the standards or atmosphere of the Nordstrom's I've always known. I went to another store in the mall for my cosmetics just to get some peace. Please attend to this, as I will miss being able to shop there. A former Nordstrom's shopper- Katie StorerKtwillows 1/19/13 7:11PM
If you complain to thte store they never so anything so I need to complain somewhere...glad I found this site! Naples, Florida Nordstrom is the WORST in the world. Who ever the buyer is for that store needs to visit some other Nordstroms to see what they sell, and get some style. Alls Naples has is Boutique St John crap. Second They NEVER carry anything I go in there to get. "We dont carry NARS" , "We dont have that shoe style" "We dont have that shoe size".. of course you don't. Lastly what happend to thier "Easy Exchange" ?? I went in to exchage a pair of Tori Burch flats my husband ordered for me Online, "We dont have that size", I asked that they order me a pair for exchange. "We need to credit the old ones and purchase new ones"...Hello! These were a gift, I don have his card! So annoying, worst apperal selections, worst customer service, worst STOCK, and worst PARKING ever. Dont bother visiting their is you ever come to Naples.Anonymous 1/8/13 11:38AM
I sent the following letter to Nordstroms on December 30, 2012. As of this date, I have not heard back from them. I am extrememly disappointed in the rudeness of the lack of response to their employees actions.
1600 Stoneridge Mall Road
Pleasanton, CA 94588
December 30, 2012
Attention: Andrea, Store Manager
On Thursday, December 27, my elderly friend and I made a trip from Fremont to Nordstroms in Pleasanton for the specific purpose of purchasing new bras. My friend is disabled and needs some help shopping so she wanted to go to this particular Nordstroms for bras and new clothes. She is a Nordstrom shopper because of the excellent service and compassion your employees always show her.
We arrived in the bra department and 2 people were there, one a blonde woman who was helping another customer and the other one turned out to be Myrna who was not working with anyone. The department was empty of customers at that time. Myrna took one look at us and evidentally decided we weren't worth her time. My friend uses a walker and Myrna glanced at us and looked the other way. We were nicely dressed, no reason to ignore us. So Cheryl called to her and said "excuse me can you help us" Myrna came over and asked what we needed and Cheryl indicated that she has recently lost weight and was there to buy some bras. Myrna asked what size and Cheryl said she really should be fitted. I then asked her name because at this point she had not introduced herself which is very unusual at Nordstroms. I indicated that I also wanted to purchase bras because I too had a size change and needed to be fitted. She brought us both into a small dressing room along with our 2 walkers so it was very crowded. She measured Cheryl around the band through her clothes and left. She brought back 2 underwire bras. Cheryl does not wear underwire bras but of course Myrna did not know this because she didn't bother to ask or notice what Cheryl was wearing. Cheryl told her she could not wear underwire bras so she brought back 2 more bras no underwires. Then she was done basically with Cheryl. One fit, the other did not.
She then measured me around the band and left, bringing back two bras that did not come close to fitting. I measured 38-40 band size. She left again and brought back about 4 more bras which she helped me get on because I literally could not close the band. Turns out they were all 34 band size. Well obviously they are not going to fit. Once on, the cup fit pretty good but they were so tight I could barely breathe and my back was buldging out over the top and bottom they were so tight. I told her I didn't like that look and they were uncomfortable and she indicated that the reason was because I was "big". Basically she called me fat. I am overweight but that is not how my bras generally fit. I don't buldge over the tops and if I am going to wear something all day long I want to have a good fit. And by the way, I wear a size 16 so I'm not huge. She wasn't willing to bring in anything other than 34's so we were done and she was very obviously done with us. Upon exiting the dressing room I told her the reason we were leaving without a purchase was because nothing she brought us fit and she just dismissed us by walking away.
This woman is definitely not the norm for Nordstroms and I felt it deserved your attention. I probably have also called you by the time you receive this letter to let you know it is coming. When I asked Cheryl if she wanted your phone number she replied "No, I will just never go to that store again". I'm certain that is not what you want.Anonymous 1/7/13 5:40PM
Well I went into Nordstrom to try on some Sperry Top-Siders and a manager came up to me and said "Would you like to try these on?" and I politely answered. "Yes, please." and he said "I'll go grab a salesperson." we waited at least 20 minutes and no salesperson ever came... so we decided to leave the store. As I was walking out, there was a group of 5 salespeople in a circle talking and laughing instead of doing they're job and helping customers... very snobby and rude people there.Anonymous 8/26/12 6:19PM
Nordstrom's customer service is indescribably bad. I've wasted a month trying to get them to send a pair of Uggs to Soldotna, Alaska. They don't listen to their customers and appear utterly incompetent about getting things to their destination. The latest misadventure was to have an apologetic customer rep second-day UPS the bungled order, only to find that this time they sent it to Fairbanks--only 500 mi away, they're getting closer. Don't waste your time and money on Nordstrom's. Just shoot a musk ox and make your own slippers. --Disgusted ex-customer, Soldotna, AlaskaAnonymous 8/8/12 12:46AM
the exact same thing just happened to me! the boots were sent from a store in another state ... not only NOT the size i ordered but significant wear on the bottom. this is NOT the nordstrom i know and lovesusan lee 7/30/12 3:37PM
I tried to return a purse I paid almost $400 for when I was in Vegas. I used it once. and noticed it was discoloring on the rings that hold the straps. I recently moved to Washington and lost the receipt in the move. I called prior to going down to the store and explained that I had lost the receipt in the move. I have never returned anything before to Nordstroms. The clerk assured me that it wouldn't be a problem, just bring the purse in. So I did.When I got there I showed the clerk the bag and the problem she said ok no problem I could exchange it so I went to look for a bag I'd like to exchange it for. I spent 30 mins looking for a bag only to be told I couldn't exchange the bag when I took the register . Why? because I didn't have a receipt. Didn't I call and explain I had lost the receipt in the move to Washington? Wasn't I told that it wouldn't be a problem? I'm a good customer and spend my hard earned cash in a store who doesn't seem to value me as a customer or so it seems by my last experience. I expected more from a store who's ratings are among the best.Anonymous 7/16/12 9:49PM
I ordered a pair of boots from the Austin location. They sent the wrong boots. I returned them to the store and asked them to reorder the right boots. The correct boots were sent, however, they were worn.
The rep did apologize but I don't feel like they did anything to make up for the inconvenience.
It is really surprising that they let a pair of really worn boots ship out.DMD 2/15/12 7:53AM
A live, english speaking person!
...apparently, it takes 10 weeks to get off their mailing list.
Also, their website does not work.Anonymous 3/17/11 3:12PM
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I bought a pair of shoes here. The same pair of shoes were 30 dollars higher at JC Penney. Nordstrom has the best selection of everything, and their prices are very reasonable. Love this store.Anonymous 3/16/13 4:58AM
I let my Nordstromm points expire and lost the notification letters. Customer service looked them up and reactivated them so I could use the $200 credit. They were very willing to go the extra mile. I now shop there and love the customer service every timemf 12/29/12 4:01PM
I have had the best shopping experience at the Westminster, CA Nordstrom. I usually shop at discount stores, but for my daughter's upcoming wedding she wanted me to dress really nicely, so my sister insisted on shopping at Nordstrom. I have never been so doted upon in my life.
I am a plus sized woman, and am very self-conscious about my looks. The sales woman was very helpful. She showed me dresses that fitted my criteria (purple, tea length). When I found a few that I liked she showed me to a fitting room that looked like it was fit for a queen. Large room (approximately 8x10) with a mirror covering one wall completely. There were numerous hooks on the wall for clothes and there was an elevated pedestal on which to stand. Plush carpeting, an upholstered chair and a side table with a table cloth and flowers completed the furnishings. I was not used to anything like this.
The sales woman was knowledgeable about what was in stock and other items I might be interested in. She showed me several undergarments that would enhance the look of the dress. The dress I like the best was not in my size. She researched the dress to see if another store had it in my size, but she found out it was not available from the manufacturer in that size. But she found me one that was similar, from the same manufacturer that did come in my size. That Nordstrom did not stock it, but she was willing to give me the stock number so that I could look for it at a store near me (since I was shopping at a mall over 100 miles from my home at the time).
I also went to the lingerie department and got the same great service from another sales woman in that area. She also brought me many items to try on before I found something that worked for me.
I ended up buying undergarments from both women and had a sense that, for once, someone actually cared that I found the things that I wanted and needed. Both women spent about 45 minutes with me. I have never had such personal and excellent service in my life.Cherished from Wildomar 10/11/12 12:05AM
Nordstom is one of the few businesses that offers EXCELLENT, and ALWAYS EXCELLENT customer service.buyer 3/25/12 9:37AM
I've shopped Nordies for years. Unfailingly great customer service; products and ethics Love this store.Fan 1/28/12 11:06AM
The ladies are always so sweet and friendly! I buy all my under-amour wear from them! I also bought make-up from there, and my dog ripped it up. The ladies replaced it, since I had bought it that day. AWESOME STORE.Sara 11/5/11 5:26AM
On a recent visit to Chicago, I forgot my makeup bag and went to Nordstrom to buy a few things and the Lady at counter asked me if that was all I needed, and when I told her that I went to Chicago for a meeting and I forgot my makeup bag at home, she talked to her coworkers and went all over the other counter and got samples of make up, cleansers, perfume etc. and gave to me for free. I was so impresed with her actitud and generosity. I called the manager of the store and thank them so much for the excellent people that work for Nordstrom - Chicagochechimartinez 8/31/11 10:39AM
Very Helpful. NIce to get a live person immediately.Anonymous 8/30/11 8:51AM
Nordstrom is the Best Retail Store, I am aware of!!! Their Customer Service ethics are unparalleled!!! I can not think of one bad thing to say about Nordstrom or their customer servive, except I wish they had more stores in the Minneapolis and surrounding areas. I only wish all retail stores were as customer oriented, and high principled as Nordstrom!!! Also, you can always find someone to help you at Nordstrom. And no, I have no relations to anyone at Nordstrom, I am just a HAPPY and loyal customer.
Frances L. WilliamsFrancie 6/14/11 10:09PM
Trust customers and makes returns easy. Makes me want to keep going back to buy.Anonymous 3/30/11 8:23PM
I've become a faithful Nordstrom customer after purchasing from their stores over the years. Any time there was ever any issue with .com orders, or in-store items, it was resolved quickly and to my satisfaction. I have never been disappointed, and that is why I now rarely shop elsewhere. All of my beauty items, shoes, clothing, jewelry, handbags, undergarments, and athletic gear is purchased from them. I had a pair of expensive cashmere lounge pants that began to unravel at the hem, and they took them back no questions asked. Full refund. After they were worn! Of course, some people could abuse their system this way, but hopefully will govern themselves properly in honor of what they provide to all consumers. Try them, you won't be disappointed!SydneysMommy 12/23/10 1:21AM
The best customer service I've ever experienced anywhere, and their Norstrom Rack outlets are just as good. Also very nice high-end clothes for reasonable prices.CaitlinJ 11/12/09 6:42PM
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Nordstrom belive in punishing their employees.
Nordstrom put so much pressure in their customers
for them to get the debit and credit cards from Nordstrom.
The benefits that they offer to their employees are
Don't ever buy in those stores!!!
Mollies 2/22/13 6:32PM
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