Oakley Customer Service

User Reviews, Ratings and Comments

Oakley customer service is ranked #397 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 35.36 out of a possible 200 based upon 122 ratings. This score rates Oakley customer service and customer support as Disappointing.

NEGATIVE Comments

114 Negative Comments out of 122 Total Comments is 93.44%.

POSITIVE Comments

8 Positive Comments out of 122 Total Comments is 6.56%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Oakley

    Customer Service Scoreboard

    • 35.36 Overall Rating
      (out of 200 possible)
    • 114 negative comments (93.44%)
    • 8 positive comments (6.56%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 3.6 Reachability
    • 1.8 Cancellation
    • 3.6 Friendliness
    • 3.3 Product Knowledge

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Posted by Mikel


Oakley will not modify a shipping address even though the item hasn't shipped. Tried to cancel the order and also was refused. Beware of these overpriced idiots

Posted by Anonymous


Usefully oakley had a good warranty now I've paid for the frame for my prescription eye glasses ox3226 the temple arm keep popping out when I go back to order the replacement arm they only sell a pair and charge $50 no extra warranty oh will I need the arm to wear my glss daily I'm not too happy about the service and the length of getting my replacement part next one will be some other brand for sure very soon

Posted by Halie


100% do NOT recomend ordering sunglasses from Oakley. I am an absolutely furious customer. Not only did I NOT recieve the order I ordered special for my son's birthday, I can't even get ahold of an actual person to talk to about this! I ordered a special order item on sale, now it's magically out of stock when they said (via chat because apparently they dont let you talk to actual humans on the phone) that they could restart a new order no problem. So now I now get to go to the store and buy non custom sutros at FULL PRICE. This is completely unacceptable. I will never order from Oakley online again because of this. Thank you Oakley for RUINING my son's birthday. This was the one thing he really wanted!

Posted by YuriZena


I recently ordered some spare parts for my sunglasses - However, in the box I received some items were missing. I have spent 3 weeks speaking with the Oakley support and every time they are saying " there is nothing they can do", "they will escalate ASAP", the next level of support is not updating the case", etc.. This is one of the worst customer service ever, which you would not expect from such a famous company. Until today, I still didn't receive any follow up, I called probably 7 times and sent several emails... no updates.

Posted by Dissapounted in Sarasota


I contacted Oakley as my sunglasses that were less than 2 years old had the lens coating wearing off to the point I couldn't see clearly . They rejected my claim and were rude in the process . I am a business owner myself and would never treat a customer like they treated me . They have lost me as a customer .

Posted by Kaycie


After my dad spent almost 3 hours trying to speak to a representative about some broken trims on his glasses, I was able to help him speak to someone who tried but had us do this whole process just to say oh it's still in warranty now just do this whole other 15 min process. My father didn't have his receipt and she said she would send it to us after she told us our order date. If she had all this information why couldn't she just go about ordering it for him? He decided to give up on the process and just buy the replacement instead trying to figure out how to download his receipt from his email then upload to the website process. Also the warranty shipping would've been $30 but the replacement part was $3.50 so they try to get you anyway they can. Honestly my mistake for expecting better from Oakley. Needs better website design and better customer service. 0/10 experience.

Posted by Idylle


I accidently broke the arm of the Unstoppable ($230), really expensive glasses. I contacted Oakley - I was asking to purchase the arm. They offered to help whatsoever, they just said that it's no longer under warranty. their solution was for me to purchase another paid of Oakley at the discounted price of $300. I am extremely disappointed, used to be an Oakley fan - NEVER again!

Posted by nomorokly


received glasses with a missing part or a part that fell out while wearing for the first and only time.i contacted oakley and received autogenerated generic emails from them . i had a live chat that went no where, email conversation that went no where and a recomendation to contact the vendor which is govx. why contact the vendor over an oakley issue? after nearly 2 weeks i get denied for my claim on their defective garbage that they will not stand behind. keep in mind these "split shot" glasses were brand new and i wore them a few hours and nearly lost them because the lanyard system fell apart. horrible warranty, customer service is useless, and luxottica which is the warranty division is worthless. looks like they are standing behind false warranties which they dont seem to back up. DO NOT BUY ANY OAKLEY PRODUCTS

Posted by VicTango


I emailed Oakley Customer service about about boot sizing. Two questions "do they fit like the originals?" And "are they available in a wide size?". Got a three paragraph generic response at 2230 hours saying I needed to call the "office". Called the following day. Got connected, basically got read the product description from the SI purchase page. Company seems to have lost a step, if not several. Glad I didn't buy, found out quality has nosedived after doing my own research. Will probably just throw a couple extra bucks at some Danners, at least their Customer service is willing to actually engage with and explain products to customers.

Posted by Mr.Jack


Very poor customer service and products are over priced and made cheap..
I sent thier customer service a complaint weeks ago w/o any response to date..
Will never buy an Oakley product again..

Posted by Anti Oakley


There is no fine print to read, the Oakley website is deceptive and ships from overseas! I placed my order on 25 Nov after being given an estimated delivery of 6-8 Dec. I was then informed my parcel is being despatched from China and will take 1-2 days processing and 16-18 days to deliver! It is unlikely I will see it before Xmas or even see it at all because of covid restrictions. After contacting the customer care team I was told "The timeframes we have provided on our website are estimates"! That's a really bad estimate and also misleads consumers into buying from an Australian website just to be informed by a courier company (DFL in China) your package has been picked up. I will never purchase from Oakley again!

Posted by Jr


Twice my sunglasses got damaged and the plastic is falling off the frames within less then a year. Oakley response is that they will give a discount on the next pair. That's more worried about sales then customer service.

Posted by Stasy


I have twin boy's there 16th birthday was January 25th the only thing they asked for was a oakley jacket. We bought 2 and one was damaged with a broken zipper. We called customer service and they have no customer service they were rude and not helpful. You can't even get corporate to answer you. This company is not ehat it used to be and there clothing is substandard. They don't stand behind there workmanship. They only want money they don't care about their products. I will buy Vans or Hurley products from this point. To the customer support center youbshould be fired you havr no skills. To the CEO I can't believe what this company has become and it shows with the poor workmanship and bad customer service. I know I will not hear from you because uou don't care.

Posted by New Costa customer now


I order a backpack online 8/11 which stated free 2 business days delivery Today is 9/02 and still listed as "in process" when I checked the status. I contacted customer support 8/26 and again today, 9/02 and was told they will look into it. I was also told the 2 day shipping did not mean from date of order, but after the order was processed. Don't waste your time or money on Oakley products. I recently ordered a new pair of glasses from Costa and received the glasses within 48 hours. The lenses are amazing. Much better quality and the glass lenses are truly "scratch-resistant". I will never purchase another Oakley product again! FALSE ADVERTISING!!

Posted by Emily


Ordered a pair of glasses for my son, who is in the military. They were supposed to arrive within 5-7 business days. 3 weeks later still no glasses. No email, no apology, nothing. After contacting Oakley through online chat and email, response is that they had a problem in the warehouse, will TRY to ship asap.
Too late for me. My son has to leave without the glasses tomorrow. He won't get them before the fall.
Terrible way to conduct business, terrible customer service. They just don't care!

Posted by Anonymous


Terrible online and phone customer service. Waited on hold for 1.5 hours and then disconnected. Decided to try chat but no-one answering. Why not just say the truth and unable to assist due to pandemic

Posted by joe


waited in queue for more then 5 hours to chat with some one, and Oakley cancelled and turned away me when I was finally in 3 of the queue ?!? unbelievable service, how can we continue to buy from Oakley website ?!

Posted by AMP


I have been trying to return sunglasses to Oakley since May 28th. Three email and an hour on the phone to wait for a rep who said they would email me a UPS shipping label. Three days later, still no label. Does anyone have a shipping address? I will mail them back and dispute the charge with my credit card/

Posted by Anonymous


I have been trying for over 2 weeks calling customer care in regards to a return, been on the phone very day for a few hours a day...
Also emailed about 4 times nothing back..
All I want is to return a pair of sunglasses I have no address or returns number to send please help,

Posted by Billy c


I was trying to get replacement lenses for my Oakley they say to our code in that's on frame it says it's wrong how can that be I did this for a while wasted most of my day. Then u can't even call theses people I want to talk to live person I don't get it

Posted by Mike


Waited on hold for 15 minutes because my 150.00$$$ sunglasses did not come with what I was supposed to get they say they were going to send me the black drawstring bag used to store them an wipe them since it was not in store with what I purchased after they said they were going to then turned around and want 28.00 for the crap I didnt recieve then I tell them nope bull they try to say they will give me a 10% discount but nope I will buy something from Walmart or better yet start buying ray bans instead of Oakleys I guess instead of spending 130.00 or more yearly on Oakley�s figures they would try to help out there customers but oh well there lost especially for a 50 cent drawstring bag

Posted by Ercial


Recently, I bought a pair of Tailhook sunglasses because Oakley representative assured me it's RX-able. I had a hunch and after the purchase I did call them and got the confirmation again.

I went to LensCrafters which is again, under same Luxottica umbrella and asked to get the prescription lenses. They have denied me. I sent an email to Oakley asking if this particular model it is RX-able and got the confirmation once again. I went back to LensCrafters with this written confirmation and they did call the "Luxottica sales rep" and got another "not possible".

I start digging and found out on own Luxottica computer system that every retailer is using that my glasses are labeled as RX-able. At this point, the "sales rep" changed the story from not RX-able to frame discontinued. Found a guy working in the industry which told me that even the frames are discontinued, they are supposed to make lenses for another 3 yrs.

This information was confirmed by an Oakley rep on the phone but they can't and do not want to help me with anything as they are sending me to deal with LensCrafters and do not want to take ownership of this issue.

Posted by Anwar


I am a new online customer of Oakley and did purchase few items recently. My last purchase was a backpack on April 10th. After waiting for a fair amount of time, I have communicated Oakley through "Live Chat" with no luck. Surprisingly, the agent had no idea what happened to my order. The I have tried contacting customer care. After checking (which took a while), the gentleman informed that it is out of stock, I can either wait for an unknown amount of time or cancel my order.

I thought I would get this sort of information automatically, not after trying to contact few places, at least not for Oakley.

I did purchase the item on sale and spent a fair amount of time browsing. I could use that time for some other offers instead of browsing Oakley.com and get it from somewhere who would deliver on time.

Online its showing - Delivery within 5-7 days...

Its already a month, not sure how long I need to wait.........

Posted by Anonymous


My fiancé bought me a pair of Oakleys for Christmas. They were almost 200.00, and now less then a year later I needed them to glue back a rubber piece and they said they don't offer that service, but could give me a new pair for 25% off. I put my sunglasses in a case when I am not wearing them, so I have taken all the preventive measures and now they won't fix them when they are less then a year old. Horrible customer service for such an expensive pair of sunglasses. You have officially lost me as a customer. I didn't even need anything replaced and that's obviously too difficult for your store to handle. What a waste of money your sunglasses are. To anyone that hopes to get great customer service this not the company. Look elsewhere!!

Posted by Anonymous


I finally gave up after being on hold for customer service for 22 minutes. My reference number is 141572646. I was promised a replacement frame for my polarized M-frame Oakley sunglasses TWO MONTHS ago. All calls to the Lenscrafters store where I left the item have been the same, the frame is on 'backorder', with no timeframe for arrival.
This is unacceptable. I was promised a replacement for my broken glasses, please either fulfill your promise or send me a new pair of sunglasses.
I'm not impressed with your business model. Please rectify this situation immediately. I paid over $200 for these glasses and would greatly appreciate it if you would fix them, as you promised. Very Truly Yours, Bobby van Deusen 850-261-5025 [email protected]

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Posted by Jordan


I was disappointed because my husbae picked out somes glasses that were marketed down at $184, but when we got the the register they charged him $214 saying that was the wrong tag. I feel they should've given him the glasses at the price that was on the tag because it was their mistake and not ours. Jordan #967292 refuse to at 500 Baybrook Mall in Baytown TX and made him pay the $214 even though they were wrong.

Posted by kirrino


Went to buy some cycling glasses. Couldn't decide which to buy, either polarized or prizm with radar or flak 2.0, the staff was extremely friendly and patient. I was very satisfied with their service and they even got me to buy more than what I went for. They made me forget about the price tags and enjoy the experience of getting my first Oakley's.

Posted by Anonymous


your employee Omid was very helpful I would recommend to my friends that they talk to him if they ever have a problem or need help thanks for your help today

Posted by thebadgerbeater


I contacted Oakley about some scratches that appeared on my glasses that were less than a year old.They gave me an e-mail and told me to send some images of the scratches. Got back to me within a couple of hours saying that they would replace the lenses FOC. Could not be happier with there service. I wish other companies could take a leaf out of Oakleys book introduce hassle free procedures such as these.
GOOD WORK OAKLEY!!!!!!

Posted by Ronnie


The problem i had isnt with Oakley at all but with USPS.They never devlivered my custom sunglasses i order.AFTER Fighting with usps for four days .I called OAKLEY CUSTMER SERVICE.The same day i called is the same day they reorder me my glasses,with NO PROBLEM.

Posted by Chucks Oakleys


Ive used Oakley store once to get extra set of lenses for my Flak Jacket Oakleys & ordered pair of Ice Iridium lenses. Oakley sent me e.mail by 5pm Eastern saying my order was finished & UPS had it & gave me my UPS tracking num. With link to UPS site. UPS said my tracking num. Was invalid so i got freaked thinking i got stiffed. When i called Oakley customer service the guy i talked to was cool & professional & said to give it till next morning & if UPS site still said this they would start investigating it. Well next morning at about 6:30am the UPS site had showed the 3 or 4 stops it had to make & it was actually in route to being delivered & it be at my house by 10:30am So about 9:30 heard by dog barking so got up to see if it UPS & it was. I only had 2 days free so i had paid the $29 next day fee cause i wanted to be here when they arrived so nothing would happen to them. So i had good experience with O.C.S. & if i need new pair or anything i would go same route in a heartbeat mainly because were i live there is no Oakley stores around. Dick's & Hibbets sporting goods only places i know were to get Oakley's & they both pretty much had the same 6 or 7 pairs to choose from. These are my 1st pair so i just thought those were only styles they made which i found out is far from it. I hope if i use them again i have another good experience & not some off the horror stories Ive read about.

Posted by Helmet Visor


Had to wait 10 minutes but the customer service was fast and very professional. Original item back-ordered so rep help change order and rushed new order. Excellent job.

Posted by AndyP


I've been a customer of Oakley for a long time, and have never had a problem with their customer service. Everytime I call in they've always been very nice and helpful with any questions or concerns I would have before purchasing anything. If something on my glasses break, I make sure I have my receipt like I would with any product, and get it sent in to get fixed. I don't understand what people are complaining about on this forum. If an item is on backorder then that must mean it's popular. It's not an excuse to run your mouth and complain about how you don't have your glasses right now. Back orders happen, it's a part of life. Why should a company that is making so many different for so many different people make something specifically in the time frame you wish to? I've dealt with other companies before who have had stock issues, and trust me, Oakley is not the first. Overall, I love the product and customer service has always been nothing but kind with me. I really wish these people would grow up and realize that if you don't have your glasses right away you're not going to die.

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Posted by oakleyemployee


Cheap product, horrible company, horrible people. As an employee of Oakley, I have to comment on this awful company. The product is cheap, yet twice as expensive as what you get for similar brand names with the same quality. The employees at the Foothill Ranch location walk around like their s++t don’t stink, and they are hourly. You can read all the blogs regarding their wanna be military products by real servicemen who complain continuously about how the boots fall apart in only 3 months.

I would advise everyone to do their research before they fork out money to buy their cheap products. Don’t be a walking advertisement for them, and don’t buy into the hype. They claim to listen to the customers, to the employees, and the market. They don’t. They only care about what they think looks cool and some people are willing to sacrifice quality and comfort just to wear Oakley. I read some of the comments, and some people were praising the product despite complaints it poked them!!

Read the blogs before you buy! There are lots of people who dislike the product, the customer service, and the general disregard from a company who pretty much represents a big sphincter. And this is coming from an employee who works there.

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