OfficeMax Customer Service

I was so disappointed as I spoke with a customer service agent trying to facilitate a return. The previous agents I spoke with were very polite and tried to resolve the issue. Because I had to wait to receive the product, they could not finish serving; however, the gentleman I spoke with today was rude and condescending when I asked clarifying questions. He initially answered the phone like he was at home and I interrupted his lunch! The rudeness caught me off-guard as I had not experienced that previously.

I purchased a 700$ computer HP. I was used to an Apple Max. I was having trouble transferring data to the computer. I contacted Office Max in Tyler where it was purchased. I talked to the tech guy. I have never felt so small in my life. I am not stupid and I usually can do things independently. He was the rudest person I have ever encountered. He was pompous and had no intention osf assisting me. I will never use that store again and intend to tell all my friends.

This is about HORRIBLE custom service and ridiculous Return Policy regarding a Dell 525W yellow Toner I ordered in person inside the OfficeMax store at East Bell Road and 3rd Street in Phoenix, Arizona. The clerk did the order on her computer as the product was in the OfficeMax warehouse, not inside the store I paid $70.69 in CASH on 13 Oct. 2022 and the product was shipped to my mailing address the next day. I didn't use it at once because I still had yellow toner in my printer, then recently (November 2022) opened the package, inserted the toner into my Dell printer and used it to print several copies of my newsletter but was horrified to see the toner LEAKED and RUINED my newsletter! I removed the cartridge and saw messy yellow stuff on it, put it in a plastic bag and with my receipt went back to the store and asked for my cash refund for the defective toner. They REFUSED. They gave me a card with a customer service number which I called the next day (Nev. 29, 2022) but when I called, the customer service woman said she did not know how a printer works, and said the Return Policy was that the toner cartridge had to be UNOPENED and returned in its package for a refund. But I don't have the package, just the defective toner and receipt. She insisted there was no other choice. SO I am FURIOUS with Office Max and will NOT waste my money in their store again. The customer service FAILS on every level.

Made a complaint about racist incident (10/4) behavior at an Arizona store and have yet to hear back from either corporate or even the store in question as Corporate insists that I will be hearing back from someone. I've called for the 4-5th and final time today, rehashing the incident and was told that I would definitely get a call back within 24hrs. This is the 3rd time I've been told that I would receive a response, so with Thanksgiving being tomorrow of which I reminded the customer service person, that I would give them until Friday. If I do not hear back by noon on Friday I will be making contact with the Better Business Bureau, the NAACP Chapter and the local media. We will see what happens.

Office Max Downey. Bad customer service. I request copies. Instructions via email. This was not followed. I try to explain. The customer svc reply whatever. Her Manager did not ask what the issue was and had bad attitude. Pretty much throw my change and walk away in front 5 people in line. All because I question what did you print!!!!! I prefer my FedEx in long for company overseas docs!!!!!

Went into office Max in Kansas City on Barry Road to make a copy both of the self-serve copy machines were out of order so they told me to make one copy it would cost me $2.50 because that's the minimum that should not be an issue when your machines are out of order I went to another company I may not ever go back.

When I told the associate that I would go somewhere else they should have promptly said you know what we'll make an exception since our machine is down and just charge you the cost of a copy what has happened to customer service these days I'll find a company that I can rely on. I spend a lot of money on office supplies and toner there's a lot of companies that would love my business

I had business card mess up n the your lady was rude n didn't listen when I try to explain how I got them before there n I got kick out of the store your welcome to call me . I will not do business there n tell everyone I know in construction n Fb not to either

Today, the self serve copy/print machines were both out of service and so I had to have someone at the counter copy/print my documents. I was told there was a $2.50 minimum charge because I was using the counter service. I reminded the woman that the self serve machines were not working, so I didn't have a choice. Didn't matter, she said. Way to rip off your customers, Office Max. I'd like a refund or credit for $1.60 that I overpaid because your machines were down.

Hello; I have been patronizing this store (#6567) in Porterville ,CA since it opened. The complaint I have is the store front, it's absolutely disgusting. There is an abundance of trash in front as well as gum and general filth covering the sidewalk in front. On a positive note I'm generally satisfied with the store personal. I think it's safe to say that the management team walks through the front door at least twice a day.

Horrible employees working curbside at the my. Vernon location in Bakersfield California rude for absolutely no reason if you don't know how to work the app and mistakenly said you were here by accident. You don't want to hear an employee who's job it is to do so complain about it rudely

Once again I was cheated by not getting my ink cartridge recycle points.. It happens every time. I sat on chat for almost an hour and was told the problem would be corrected and would show on my account in 5-7-day. Well 2 weeks later still no rewards. Contacted chat and sat waiting while the wait time continually INCREASED. I hung up and I am done with office max!!! Don't waste your time trying to get rewards. 4 times in a row I had to complain and only once did they actually fix the issue. Having the receipt for proof does not even help.

I went to office max at Southridge in WV I had to get stickers printed for my business. I was told there was no one to print anything. I asked where is another place that prints and was told to go to Home Depot.

Took 1 thing in to be enlarged. Know one was in the copy area, when she did come over she said it would be days until I could get it. Not one person was there or working on orders, it was really frustrating, seems like know one cares about working or doing a great job for paying customers

Terrible customer service in Milledgeville Georgia 31061 Office Max. Horrible.

OfficeMax you new cardboard boxes that your delivers come in are terrible , your easy open on top has never worked, to fold it down, you have to wreck the box, so new box is a total waste and terrible .

I just posted this on Facebook:Here we go again. I don't seem to have a lot of luck at the Big Box stores. This time it was the Office Max here in Las Cruces. I bought a printer with an extended warranty there less than 4 months ago and was replacing my black ink cartridge for the first time yesterday. I went back to Office Max and bought a set of cartridges. When I put the new cartridge in the printer didn't "recognize" the cartridge. I tried everything and nothing worked. So I called Office Max and was told to bring back the whole set of cartridges. After hassling with the store manager I finally got my cartridges replaced, only it cost me over $10 because "the price had gone up". Right. Then I put in the new cartridge in the printer and it did exactly the same thing. After going through a complete factory diagnostic, I determined that the problem was with the printer. So I took the printer back to the same manager at Office Max. He wouldn't even look at the printer. He said "You can either contact the the manufacturer or the company that provided the warranty you bought through us. We will do nothing for you". The guy was a complete Richard (so to speak). I left mad and in the parking lot called Office Max's Customer Service. The rep was very nice but there wasn't much she could do. She called the store and spoke to the same manager. He lied to her about when I purchased the printer (said it was 6 months ago) and about how many times I had been to the store with the problem (I had only been in the 2 times and he said it was a bunch). The rep contacted with the manufacturer and I am still in Limbo. Office Max (which is also Office Depot) is the worst for after sale service (there isn't any). And the store manager with an attitude reminded me of the Daffy cartoon "Every day I'm forced to put another name on my list of people who can just kiss my ***".

Went to office max Lockport New York.Instead of being at all helpful Cynthia was rude and very snotty.Seems like all negative reviews wont be surprised to see office max close.

I went into the store at the Quarry to get my computer repaired . Isaac plugged it in and told me it was the mother board and it would be cheaper to buy a new one . I didn't want a new computer. I wanted this one fixed . Isaac didnt open it up to look inside of it . I told him I didnt want a new computer . He didnt they to fix it . He got mad at me and threatened me .He kicked me out of the store. I'm a senior citizen and handicapped and to be treated that way is a disgrace .

Kids gone to school with NO stationery. Third day in a roll customer service is telling me my order is in the warehouse but it is obvious they don't know when it will be packed. I've placed my order late at night, so now they've told me that the next business day is also not counted in the 9 working days delivery. Yes, I could've put my order earlier, but the company is miserably failing to deliver - they have a good deal here being the only supplier from that website. I'll think twice ordering from you again. I've also checked the prices and they were not too bad but still slightly more in total to what I could've paid elsewhere. I thought I am paying for service and convenience, but it turned into not a very pleasant experience.

Elizabeth City NC store. I am a frequent shopper and stopped by the store on Wednesday 1/13/21 about 6pm ish and watched the manager, Kesha(sp?) stumbling down an isle like she was drunk. An employee appeared to have to help her at some point. I was so uncomfortable I left. I debated reporting and decided it needed to be known - that is not appropriate. I will not go back unless I know she is not there.

i had been sitting on this particular serta layers hensley office chair for about 35 minutes at the office max store in Miamisburg Centerville Ohio. Since it was on sale the sales man told me I would have to order it on line. tryed that same night to catch the 249.00 sale but the office max site wouldnt let me purchase it. So I went to the same office max the following day just to find out you cant even get it as of yet. Instead of customers like myself spending all the time feeling out office chairs, why cant somebody there just tell me ahead of time or put a sign on the chair or just put it in the back for now. I would like to purchase the chair at the sales price.. this makes no sence to me.. why would you all make me waste all that time.. I do too much busniss at office max.. please help me

I would like to express my disappointment and frustration about the OfficeMax store located at 13275 City Square Dr, Jacksonville, FL 32218.

Today, I visited this store in search of a chair mat as I have done for so many other items in the past. After no approach from any sales agent, I decided to search for a chair mat by myself. I finally found chair mats in the rear of the store and happily found the one that I wanted that was in the display, marked as $49 ±. After lugging this huge piece of plastic by myself to the front of the store, trying to keep this unwieldy object under control... then wrestling with it while standing in line to keep it upright for over ten minutes, I finally find out at check out, that the price in the register was $99 ±.

I complained to the manager that the price listed was different than what the store had advertised on the rack. He informed me that if there had been two items in the bin, then he would have given the item to me for the advertised price of $49... but since this was the only one, he would not honor the price that was displayed. He blamed this policy on the general manager.

Please tell your store manager to get his act together and put the proper price on your store items. I am very frustrated and upset about this. I feel like "the old switcheroo" had taken place and I spend a lot of energy carrying this big thing to the front of the store only to find out that it was all "smoke and mirrors". Please have someone contact me if you have any further questions. I look forward to a better experience the next time that I shop with OfficeMax once I can get over this.

Unhappy customer here. Been trying for the last 25 minutes to ring you and all I get it that Office Max is not open till 8.30. So its nearly 9 o'clock so why hasn't this been switch over buy now and this isn't the first time this has happen to me.

7/7/20
I was at the officemax on Towne Square, 915 N Homestead Blvd, Homestead, FL 33030
today and two big black girls cut in line in front of me, the ladies that worked there didn't say anything. I needed to make 500 business cards and the lady told me I had to fill out a form after I waited in the long line when it was my turn to go to the counter the two big black women cut me off. I was so upset that I left the place.

Just got my online order. 2 out of 3 items ordered were wrong!!!! What is going on with Office max???? Used to be quality service, NOT anymore.

Outstanding customer service at Kona office max .
Ana manager of print dept went above and beyond in providing me with outstanding customer service .
It's a pleasure doing business with employees like Ana demonstrating professionalism and aloha spirit!
Thank you , Linda R. Kam

OfficeMax needs to make their Check outs online more secure!! Tired of someone blocking my Credit card, I don't get my stuff I ordered

Thanks Office Max for letting me resend all my fax info again. I am pretty sure it got there the first time. Did it on a weekend, in care of 3 different names , not the best time to send when these 3 people were probably not in the office then. I sent everything again during the week free of charge thanks to office max. Will shop here, so polite.

I have just received perfect service from Kai in the Military Highway store in Norfolk, VA. She did an outstanding job answering my questions and assisting me with my account. I am very appreciative.

A Norfolk Teacher

I would like to recognize Tony at the Midway Center OfficeMax. Store # 6044.
I accompanied an international friend, "Olga S." to the store last Friday, January 8th, 2016. Olga had an unusual problem with her 3 week old laptop.
Tony diagnosed the problem and then fixed it for her. He was very calm, kind and super helpful to my upset friend. (she had important research data on the computer and was afraid she would lose it.) (she is going to back up everything from now on!).
Sincerely,
Rosie Bauer

Store in Hatillo , Puerto Rico, no legal paper 8 " x 11" available for sale . It must be a joke !!!!. Please verify what is happening . Always got everything.

I want to tell you how pleased I was the service I received at the store in Sheboygan, WI #619. I believe the staff their and especially to Cameron, Jeremiah and Kim. They went all out in satisfying my needs. I believe kudos are in store for them. They made my experience in buying a desk & hutch a pleasure. I am sure I will return here for other items that I may need.

Hello,
Recently, I had the pleasure of being helped by Anthony Baylor, who works in your store in Shelby, North Carolina. I first went in to seek help with my laptop and Anthony added McAfee for me and I have been very pleased.

As a follow-up to that, I could not get my printer and laptop to work together. After trying diligently twice to find the problem, it appears as though it is my printer that does not work properly anymore. Anthony did all that he could and was so helpful to me and was very patient with all of my questions and my lack of computer knowledge. Another employee, Richard, helped me and was very patient as well.

I would recommend this store and these employees to anyone. When my budget allows, I will head to Office Max in Shelby to purchase a new printer from Anthony. He said that whenever I was ready to make my purchase, he would be happy to assist me in getting it hooked up to my laptop.

Thanks so much for the exceptional customer service!

Mary Ann LaSelva
[email protected]

I was a customer in the store when the customer was trying to return the file boxes on Feb. 13,2013. Yes she had a receipt, but the receipt did not match the items being returned. The manager on duty tried several times to return the items with the receipt provided, but was unable too. To make a long story short, the customer got very angry and cussed at the Mgr. trying to make the refund. Another mgr. stepped in to take over. The customer continued to yell and cuss at him and threw some small plastic boxes at him. Told him to give her receipt back and that she was going to report him to the home office. She left in a huff cussing as she went. It made me feel bad that your employees have to endure such treatment. I shop Office Max 319 all the time and will continue to shop there.

My husband and I had a problem with our computer's monitor, which we had purchased at Store #319 in April of 2011. The monitor was still under warranty, so we took it to customer service. Arthur Mitchell, Jr. "Mitch" did a service check on the monitor and brought it back to life. Needless to say, we were thrilled. Mr. Mitchell was courteous and very helpful. We will return to this store again for our future needs, because of Mr. Mitchell. He is a super employee!!!

I had a very involved return where I needed a smaller pack of 1099-INT forms for taxes and, since they have to be sent by the end of the month, I needed them NOW. I went to my NC officemax and the customer service could not have been better. Event hough they did not have the 1099's there, they were able to call and hold the pack at another local store, and even offered to transfer or drive over and have someone bring it to their store. Exceptional! I trust that none of the other local stores would have even offered to do such a thing!

I wish to commend Staci, Lynn and Pat who work in the impress department of Office Max in East Peoria, Illinois. These individuals provided excellent customer service and outstanding printing services for a project involving over twenty five churches and organizations. I imposed on them twice a week over a two month time frame, and not once received any negative vives or impatient overtones. These three young ladies are an example of how a team works together in harmony and unity. Office Max is should consider them and extraordinary asset to the business.

Mr. Boyga Adeseye at the OfficeMax on 14 mile road in Farmington Hills is an outstanding representative of your company! He models excellence and deep, personal concern for every contact. Singlehandedly, he prioritized the production of 200 copies of my 132 page book. This is the 5th printing and his work was nothing short of flawless. (The job requires many special things and each of the other printings contained errors in coalating or printing.) He cared about my concern and worked on it only when he could devote full concentration. His expertise and professionalism are extraordinary! Today I came into the store - nearly 6 months later - and needed a very small Boyga for only a small order. He gave me the same, friendly, professional service for even a small order. Boyga cares about customers, cares about each job, and truly works to maintain the best image for the company in the public's eye. How great to watch EXCELLENCE in motion!

Monica in the Juneau AK store was ACES for me last week. She was patient, knowledgeable, pleasant, and had time for my questions and concerns. Knowledgeable, gracious, informed. She greeted me, met my needs in a professional and learned way, thanked me for shopping there, invited me back. What a wonderful impression of what Office Max thinks of its clientele, how it cares for & about customers. If I had a company, I'd want Monica on my team!

I would like to praise Aaron at the Willow Grove, PA office max. He was very kind and patient as he waited on my several times the past few days. He should be commended for his tireless effort day in and day out.
Nancy from PA.

I have been going to the Office Max- 1030 West Roosevelt Blvd, Monroe, NC- for the past month or so. I have been very pleased with the service that Sarah Shaw has provided. She is very professional, efficient and courteous. I had to have some business cards printed up at the last minute before the store closed. When I saw Sarah, I knew that she would handle it as quickly and professionally as possible. She had me out of there in about 5 minutes.

I was wrong. Office Max came through like champs. Shortly after my post yesterday Bonnie emailed. She shipped out new laptop yesterday and it was delivered today. Turns out the delivery person made an honest mistake and delivered the laptop to the wrong house. The neighbor "didn't see my name on it" so he kept it. I am returning the original one to office max using the pre-paid postage label that Bonnie emailed me. Thanks Bonnie!

I went to the store off of north academy and briargate in Colorado Springs ( think they said it was store 276 if that helps )This was one Saturday march 3rd and I noticed that everyone was really friendly and nice. The few guys that were there had alot of knowledge on computers and a lot of areas. So I was able to get my questions answered and I plan on bringing in my computer to have one of the techs have a look at it. But before I left I noticed, what I guess is the store manager. I think they said his name was James Barrett, was rude to one of the people that work there. Dont know what it was about. But I can see he is terrible at working with his customers or the people that work there. Now I have no idea if thats something your company does by treating your people like But I dont agree with it. And I hope that he doesn't stay there as a manager. After this manager was rude he went back into his office while there was alot of people around that also could have been helped and as far as I know. I didn't see him come out as I left. But I'm writing this to let you know I found most of the people that work there other then the store manager very friendly and attentive. Thank you very much.

I shopped at Office Max on 2/2/12 beacuse they had a furniture item for a great deal. At other stores like Target and Walmart they wanted a bookcase for the full price of $129.99 at Office Max they has the bookcase for $69.99. I was very excited for Ive been waiting for the price to go down for months. I was helped by 3 different sells man 2 of them were managers. They were very friendly and very helpful to let me know about their Protection plans and add-ons. They also offered to carry it out to my car for me. Im a very happy that i got great customer service from all 3 retailers. Thank you OfficeMax #525.

Fair is fair. When I'm dissatisfied, I'm happy to share, so when I'm pleased, I should do so.
Several months ago (six? I don't know), I bought an OfficeMax brand inkjet refill cartridge, HP57-equivalent, but didn't need to install it in my home printer until a month or so ago. Seemed to work fine until last week when the colors turned funky. I went through the three-stage cleaning process, but no better. The printer registered it at 3/4 full, at least, but for whatever reason, the magenta was not working. Whether it was not properly filled in the first place or just clogged, I don't know, but my color cartridge is usually good for at least a year or more, not a month, so I knew something was off.
I had no box, no receipt and little hope, but I took it down to the San Francisco Store (Division St.) to ask if they could diagnose it or whatever. I was prepared to be blown off and never to buy an OfficeMax branded product again. Instead, the woman I spoke with (sorry, no name) offered me another one at no charge, only asking to keep the cardboard box it came in. I just installed it, printed a test page, and it's fine.
Thank you to OfficeMax for backing their products, and to the employee who took me at my word. I'll be back, happily.

I want to thank Stacy, a manager at the Office Max located at 1800 Oakdale Road in Modesto, CA. Stacy was extremely helpful, and definitely maintained my faith in Office Max. Because of Stacy's attitude and commitment to the customer, I will continue to shop primarily at Office Max. A huge thank you!

Hi, I hope this is the right way to give a compliment to a store employee .If not please pass it on to the correct dept.Office Max Store #325 in Willow Grove PA.Ryan the manager was very helpful the staff at this store has always been nice.Thanks David Saplansky

Office max on Pines Boulevard & Dykes Road is the best!!! Awesome customer service & always friendly :) Eddie Santana (the Store Manager) helped me fix my lap top in just one visit & was completely attentive the whole time making sure I understood what the problem was & how to fix it. Thank you, you guys are great!!!

I am Mrs. Crutchfield from Tullahoma, TN. The Office Max located on Jackson Street in Tullahoma, TN is where I shop and obtain profession assistance regarding my business. I want to compliment a young man by the name of Jeremy for his professionalism, friendly manner, and overall knowledge regarding ever
service that needed and that I inquired of him. I do hope that this comment makes it to his employmee file records, he was so informative and patient and deserves it.

Honestly, all the complaints I find about OfficeMax are the same I find in other retail places. Nobody and nothing is perfect. However, I do believe that you are having issues, and this is what I have found that helps.

Talk to the store owner where you purchased your product. If they will not work with you then call another store in the area. We do not want you to be an unhappy customer.

My ratings are at a store level. I realize not every store is run like mine.

I've been working at OfficeMax for three years now. I feel sympathy for the employees who feel their stores are lying/cheating/poorly run, etc. In my store, things are always very honest. We do our best to assist customers with integrity. OfficeMax isn't evil, but I will admit that its MaxPerks program needs an overhaul, and sales associates should have more power to help customers with special orders and other things.

DO NOT EVER WORK FOR THIS COMPANY. They find ways to "write you up" and give warnings for things that should not really even matter. Supervisors are always in horrible moods and never willing to help when you need it. I would not advise anyone to ever work for this company. They state company and customer first but when you are on the phone to long assisting the customer, you get in trouble. I feel bad for their customers. Horrible place to work and work with.

As an employee of Officemax, I can say we try to screw most people out of there money. Not only does management not care about us, we are underpaid and overworked. We are trained to lie about our Max Assurance Plan, in order to sell them as they cannot be returned. We will tell you it covers everything, when in fact it covers very little.

Our "Ctrl Center" is complete BS, as a "Certified Tech Expert" will diagnose you PC for free. The Free PC Check up is rigged. Regardless of the PC, it will say its performance is "poor." The "experts" who you hand your PC to is nothing more than a normal associate with a different shirt.

I would like to apologize to all of you. Working for OfficeMax is just as horrible as being a customer. They do not provide us with the inforamtion we need to help you. And we really have to forward everyhing to the Office that your items shipped from. If you need help with the website we can do that. We cannot send out replacements, or issue and refunds. Nor can we track your shipment. In fact, like I have notice a lot of people say. We in fact do not know the carrier. All we see is a letter of number, and they do not provide anything else. They do not want us to call the carrier.

OfficeMax is placing many positive ads and reviews all over on the internet for their own. Some OfficeMax employees paid or promoted on management level if they are following the customer’s review and turn some negative notes to positive by their own reviews just to make OfficeMax positive for easy customers. I know it by first hand, don’t be fooled.