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OfficeMax

Customer Service Ratings and Comments

OfficeMax is ranked #21 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 92.40 out of a possible 200. This score rates OfficeMax customer service and customer support as Acceptable.

NEGATIVE Comments

3 Negative Comments out of 5 Total Comments is 60.00%.

POSITIVE Comments

2 Positive Comments out of 5 Total Comments is 40.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Acceptable Overall Customer Service Rating
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  • I have used Office Max due to convenience of locality, but after my experience tonight, I will drive the distance just to avoid giving this store any more of my business. I was attempting to exchange a netbook computer with a defective harddrive. The manager told me that it was not his problem, that I would have to deal with the company directly and just pushed the box towards me and flippantly said "sorry" as he walked off. No way will I ever use them again. I had purchased over $1000 worth of computer equipment from them and yet there was not one attempt at trying to help me with a defective product that they sold.

    KarenGrsgr@aol.com 12/28/09 5:29PM

  • Don't bother buying the extended service plan, through a contractor called "Max Assurance". My daughter bought a lemon camera (a Nikon Coolpix S210...do NOT buy!) and the extended warranty. The camera has needed repair x 2, is obviously a lemon, but Max assurance says all we can do is keep having Nikon fix it til the first year is up. Then the Max Assurance person said "We won't refund your money then though, because this is now a pre-existing condition."

    CoolPix worst camera ever! 10/31/09 5:38PM

  • Be very careful in ordering furniture from these people..even if the in store people are pleasant and very nice.. be ware..
    their so called cust personnel and delivery service?company they use.. are horrible.

    We ordered a set of furniture and they gave it away to someone else..

    We asked for us to be delivered what we paid for..and was told they can't do that..
    when we ask for the credit back to our credit card..was again told they can not do that.

    We left wondering if we should file fraud/criminal charges for theift against them or extactly what..

    we are still waiting three days later for some 'trace they are putting in' for where they gave our purchase away to or what they done with it..

    There was supposed to be some paid for receipt left with who they deleveried it to.. now how are we to do with that one???
    Blatant lack of buisness sense/practice with out confirmation of who they are giving away other people's purchases to... !??!!!!!!

    Very sad..but last time a company treated us this way..they went out of business bankrupt shortly there after..
    so is this a RED FLAG they are in trouble..
    or just very very sloppy business handling or even bad customer service.

    If cust service is called and your offered to elevate the call to a supervisor .it isn't nice to pass the call to fellow call center person..and try to pass them off as management...."MISS Jessica"

    Then to have that particular person.. spout rectoric at you about policies and procedures..when they have out right
    done this type thing to someone is..
    outrageous!!

    So BEWARE all who deal with this particular company..and their practices..

    we're still waiting to see if we do get our money back.

    Angry and P'sssed OFF 10/28/09 12:04PM

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  • I ran out of business cards so I decided to go to the impress department at officemax. I was imediatly greeted by a young lady by the name of Mabel. I told her about ordering some more business cards. I handed her the business cards and she politly asked me if she could make some adjustments to make my card stand out. She read my mind and got to work. In a matter of minutes she transformed my plane card into a work of art. Im amazed by her enthusiasm...this young lady is extreemly talented. I am so pleased by her positive attitude and my business cards look unbelivable! I will be sending alot of my clients here!

    Eliss055 2/22/09 10:54PM

  • I was greeted very pleasantly by Sherry, who then went out of her way to insure that my return was handled. Everything was done efficiently, smoothly, and cheerfully! Thanks so much!

    Anonymous 2/4/09 10:34AM



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