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OfficeMax

Customer Service Ratings and Comments

OfficeMax is ranked #52 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 63.63 out of a possible 200. This score rates OfficeMax customer service and customer support as Disappointing.

NEGATIVE Comments

11 Negative Comments out of 14 Total Comments is 78.57%.

POSITIVE Comments

3 Positive Comments out of 14 Total Comments is 21.43%.

Issue Resolution

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Disappointing Overall Customer Service Rating
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  • Went to OfficeMax this evening to get printer ink cartridge refilled. The manager refused to refill because he said it might take 10 minutes and that the store closes in 20 minutes. My husband called to find out where else to go and so I then called the store to find out the name of the manager, and for 20 minutes...no one answered the phone. Guess he wanted to make sure he was able to leave at 9:00 when the store closed. Bought a cartridge at WalMart instead and will not go back to this store although it is more convienent.

    Anonymous 9/1/10 9:28PM

  • After shopping around I found a computer on Officemax website listed for 499.99 on sale. On August 17, 2010 I called the local store to make sure they had this item in stock. I was asked for the item number and the sale price, I gave the information to the store associate. He returned to the phone and said yes they had some in stock. I drove an hour to the store on Donelson Pike in Nashville TN. The manager at the store refused to sell me the computer stating it was priced wrong on the Internet that it should not have been on sale and that the store could not honor the sale price. I notified the manager of the laws against FALSE ADVERTISING and he did not seem to care very much. I showed him the advertisement I had printed off the Internet and he still would not give it to me at that price I had to call customer service, after threatening legal action they finally called the store manager with me on the other line and made him give it to me at the advertised sale price. As the manager was cashing me out he told me I qualified for a $25.00 MaxPerks savings on my next visit due to the fact that I spent over $500.00 on this purchase. All I had to do was register for the card and it would be activated in a week or two and I could come in and get $25.00 worth of merchandise for free. When I check to make sure the card was active and found it wasn't I called customer service and spoke with Rebecca who informed me that MaxPerks did not apply to computers and that OfficeMax could not honor the store managers promotion. She apologized and said this particular store is constantly doing this because they get points for signing a certain amount of people up for The Perks Card offer. This company has such POOR customer service they have to lure customers in to their stores with false advertising and fake promotions. I will never shop at Office Max again nor will I recommend them to anybody and if I hear of somebody going there I will suggest they shop at Office Depot or Staples instead. On top of that I will be calling the BBB and reporting them. This is lousy business practices and if customer service was aware that the store is known for doing this (per Rebecca) why do they allow them to continue?

    very unhappy customer 8/30/10 5:40PM

  • I went to the Gulfport, MS store on Hwy 49 for the 1 cent pack of paper sale. Ad said Limit 6 per customer. No fine print, just that.

    I'm in college, plus I have 2 kids in school. Note book paper is important to us. I grabbed 6 packs and I had my son buy 6 packs. The cashiers turned my son away because he was "not of driving age." This is an a arbitrary rule set by the manager of the store. As I said, it was not in the sale paper; I looked. Because of the manager decision, I put everything back, and I did have other supplies to purchase. On to Walmart and Office Depot.

    Anonymous 8/8/10 6:59PM

  • I made my last purchase at OfficeMax last week. I went in today to purchase paper for families in need of assistance with school supplies. I wanted to purchase school paper for 30 students-2/100 page packs each. I was promptly informed that Office Max would only allow me to purchase paper at the regular price not the sale price. I left my other items-binders, folders, etc.. and prompltly went to Target where I spent $400.00 for supplies. (Target let me purchase sale items for all children!) I will not be going to Office Max again any time soon. Target is right next door! This is my second bad experience at Office Max in less than a week. Last week I had to show the Manager how to use the copy machine!

    Ann. 7/21/10 3:11PM

  • Office max's customer service sux. Their carrier called me a day ahead to bring me my desk that was ordered. They told me to be home between 8:30 am and 5 pm. First of all, that is just ridiculous. However, I took an entire day off work to wait this shipment and it didn't show up until 8 pm that night. And guess what, I didn't even get my desk, I got my hutch.

    I called their customer service dept. and talk about rude ignorant and just plain stupid girls who tried to make me sound stupid by explaining how a back order works. I then spoke to her "assistant supervisor" who refused to find out why THEIR carrier that they use didn't deliver what they said they were delivering and in the time frame ( a large time frame) they said they would be here. I wasted an entire day's work along with an additional 3 hours of my day!

    The so called assistant supervisor also said she refused to report back to me and that it would be pointless for her to contact their carrier for a reason. That this was an unproductive conversation, which it was, because she offered no customer service. Only BS. Apparently this is how office max treats their customers.

    Be aware consumers. I have filed a BBB complaint and will be contacting their corporate office. My attorney is also ready to take on such poor treatment and defacement of a customer. I can't wait to see this company go out of business.

    Anonymous 7/1/10 7:02AM

  • I have used Office Max only because their location was convenient to my location. Today would be the last time I give this store any of my business. EVERY time that I have gone to this store I have received disgusting customer service, right down to the manager.
    Today, I tried to ensure that I received the correct amount of change from the cashout person. His response "next time go to a bank"
    I asked for his manager. His response: "She's busy."
    I have tried to figure out how to lodge a complaint with the corporate because this is only the tip of the ice berg...the last few incidents were even more infuriating.
    They won't be getting my hard earned money anymore.

    VADRN 6/23/10 2:28PM

  • We just made our LAST purchase at Office Max. We purchased a display scanner in January and open getting it home, it would not scan properly. Had a big black line down the middle of the document. Returned to the store and got a full refund. I think this was in January of 2010. After several weeks we decided to try it again so went back to the same Office Max store and purchased an identical scanner and installed. Same problem as before and does the same thing on our laptop. Even spent time on the phone with Xerox trying to download patches to correct the problem. They could not resolve it either. Returned to the Office Max store within 2 days of purchase and they want to charge a 15% restocking fee (total of $31.49) for us to return. They would only allow an instore exchange so that is what we finally had to do...purchase a different scanner that we really did not want OR pay $31.49 for this defective scanner. Never heard of such terrible customer service and will be sure and NEVER shop at Office Max again.

    blankens 6/1/10 3:41PM

  • We purchased a set of Bush Bennington office furniture from OfficeMax. My husband became ill and was unable to assemble the furniture. It is a year old and he finally is able to assemble. However, we don't have room for the manager's desk. It is unopened, still in the original box and they still sell this piece of furniture but won't exchange it for a smaller piece. I've contacted folks from their corporate office for assistance. Their proposed resolution...buy another piece and keep the piece you can't use. Not a great way to keep customers. I'll shop elsewhere in the future.

    anna@gmail.com 4/1/10 5:53AM

  • I have used Office Max due to convenience of locality, but after my experience tonight, I will drive the distance just to avoid giving this store any more of my business. I was attempting to exchange a netbook computer with a defective harddrive. The manager told me that it was not his problem, that I would have to deal with the company directly and just pushed the box towards me and flippantly said "sorry" as he walked off. No way will I ever use them again. I had purchased over $1000 worth of computer equipment from them and yet there was not one attempt at trying to help me with a defective product that they sold.

    KarenGrsgr@aol.com 12/28/09 5:29PM

  • Don't bother buying the extended service plan, through a contractor called "Max Assurance". My daughter bought a lemon camera (a Nikon Coolpix S210...do NOT buy!) and the extended warranty. The camera has needed repair x 2, is obviously a lemon, but Max assurance says all we can do is keep having Nikon fix it til the first year is up. Then the Max Assurance person said "We won't refund your money then though, because this is now a pre-existing condition."

    CoolPix worst camera ever! 10/31/09 5:38PM

  • Be very careful in ordering furniture from these people..even if the in store people are pleasant and very nice.. be ware..
    their so called cust personnel and delivery service?company they use.. are horrible.

    We ordered a set of furniture and they gave it away to someone else..

    We asked for us to be delivered what we paid for..and was told they can't do that..
    when we ask for the credit back to our credit card..was again told they can not do that.

    We left wondering if we should file fraud/criminal charges for theift against them or extactly what..

    we are still waiting three days later for some 'trace they are putting in' for where they gave our purchase away to or what they done with it..

    There was supposed to be some paid for receipt left with who they deleveried it to.. now how are we to do with that one???
    Blatant lack of buisness sense/practice with out confirmation of who they are giving away other people's purchases to... !??!!!!!!

    Very sad..but last time a company treated us this way..they went out of business bankrupt shortly there after..
    so is this a RED FLAG they are in trouble..
    or just very very sloppy business handling or even bad customer service.

    If cust service is called and your offered to elevate the call to a supervisor .it isn't nice to pass the call to fellow call center person..and try to pass them off as management...."MISS Jessica"

    Then to have that particular person.. spout rectoric at you about policies and procedures..when they have out right
    done this type thing to someone is..
    outrageous!!

    So BEWARE all who deal with this particular company..and their practices..

    we're still waiting to see if we do get our money back.

    Angry and P'sssed OFF 10/28/09 12:04PM

  • Submit your comment >>
  • Honestly, all the complaints I find about OfficeMax are the same I find in other retail places. Nobody and nothing is perfect. However, I do believe that you are having issues, and this is what I have found that helps.

    Talk to the store owner where you purchased your product. If they will not work with you then call another store in the area. We do not want you to be an unhappy customer.

    My ratings are at a store level. I realize not every store is run like mine.

    Been There Done That 6/5/10 7:24PM

  • I ran out of business cards so I decided to go to the impress department at officemax. I was imediatly greeted by a young lady by the name of Mabel. I told her about ordering some more business cards. I handed her the business cards and she politly asked me if she could make some adjustments to make my card stand out. She read my mind and got to work. In a matter of minutes she transformed my plane card into a work of art. Im amazed by her enthusiasm...this young lady is extreemly talented. I am so pleased by her positive attitude and my business cards look unbelivable! I will be sending alot of my clients here!

    Eliss055 2/22/09 10:54PM

  • I was greeted very pleasantly by Sherry, who then went out of her way to insure that my return was handled. Everything was done efficiently, smoothly, and cheerfully! Thanks so much!

    Anonymous 2/4/09 10:34AM



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Customer Service
800-283-7674
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