Olympus Customer Service

Terrible customer service
I bought a TG-6 for scuba diving just before lockdown and the Covid pandemic. i couldnt go to Egypt for 3 years as restrictions but also too ill from Covid to dive. so the camera remained boxed until April 2022. I paired it with the app and used it on only 5 dives, but someone cracked the screen when it was in the soak/rinse pool. I sent it to Olympus to be repaired and screen replaced in May 2022, and when it came back I kept it untouched until March 2023 then opened it, and tried unsuccessfully to pair it with the app while i was packing/preparing to go on my annual holiday. I took it to Egypt again and 4 different people (2 professional underwater photographers) also tried to pair it without success. I used it on 6 dives - no wifi on the device. I contacted Olympus and they said to send it repair. I now get an invoice for £160 for the repair - WHICH IS DAMAGE THAT OLYMPUS ITSELF HAS CAUSED. the camera wifi worked fine until Olympus "repair" had it. Customer service refuses to acknowledge. Refuses to escalate to a supervisor or call me to discuss. Terrible customer service.

y clients are a Solicitors office and they use Olympus recorders and software to dictate and transcript the Solicitors notes. Olympus documentation is very poor in the module required to transcript or dictate. So they purchased the wrong module lic. and when we tried to get this resolved after weeks of speaking to customer support and sales, it was a waste of time and effort to be told that they cannot do anything for us and we need to purchase new (more lic's). Extremely poor service, will never purchase or recommend Olympus to any clients.

Three OMD EM1 MKll bodies malfunctioned. Rear thumb wheel failed twice, once on each needing repairs. BRAND NEW OM1 completely stopped working within a week. I waited nearly two months to get this and it will take up to two months to replace.
Totally disappointed.

I have two Olympus OM-D EM-1 cameras. These retailed for above $1000. The battery cover on one of the cameras broke. To my dismay, Olympus does not make or stock these battery covers anymore since the camera has not been made for 4 years. So, I have a throw-away over $1000 camera. the reason I have two camera bodies is for back-up. These are lightly used as they are used in an underwater housing. I cannot believe that Olympus orphans the parts on a not so old camera. I will have to switch back to Nikon, which provided great service when I needed it.

I am so disappointed Olympus customer support.I bought TG5 camer as brand new but it was defect and I sent to Olympus. Two weeks later my camer hadn't been back and I contacted them and I was told to give them my credit #. And it should be under warranty. Can they inform us if there is something missing instead of holding my camera until I realized my camera is not back yet? I even did not get invoice or any notifications.How do I know what am I waiting for?!I checked the process online but it does not show about it.As I mentioned it is brand new and when I sent the form I choose under warranty box to check.i should have returned to the shop I bought from and gotten refund instead. It is so frustrating. They seems to think customer should know the process instead of helping customers.Again it is a brand new camera!

Trying to contact Olympus customer service is an impossibility. They are beyond bad. It amazes me that such people actually keep their jobs! What such truly terrible sevice shows is the contempt Olympus have for their customers. Shop elsewhere in future that's the only way that they will learn.

Where do I start.....
Olympus customer service is HORRIBLE.
My camera was shipped to Somewhere in my city. No address just the city.
Took weeks to get it sorted out.

Countless e-mails ignored. Countless phone messages never returned.
Now over 6 weeks and I'm still being ignored in the same way.
Do yourself a favor and buy on E-Bay.
Olympus sells products and then dumps the customer.
I would only recommend buying from Olympus to my worst enemy.

Speaking with customer service and their supervisors was pleasant.
But-everything they said was basically a stall tactic until you get so frustrated that you just give up trying.
They did not follow through on anything they promised to do.

The worst part is that it cost me so much money in long distance charges, I probably paid for my camera twice over.

Purchased an OMD EM10 Mark II. For no reason camera stopped working less than two months after purchase. Olympus will not allow return or exchange. Was told repairs take 5-7 days. Have been waiting over 3 weeks. Customer service is not knowledgeable and simply tell me that there is a delay and that it could take another 3-4 weeks. Wish I never purchased this lemon and will never buy another Olympus product again. BUYER BEWARE!

My experience with Olympus after sales service in Singapore and product is so disappointing! Not only did the product (LS-14) spoil in less than a year, the after-sales service was not prompt in addressing the issue, conveniently said that the parts that were damaged were not under warranty. I have to call them for the status on the repair, instead of responding in 8 to 10 working days as promised. They were also not opened on the day that i made the first trip to Olympus, even though its website and other related links said that it was opened for the day.

Tried to pay an invoice for one week - called, emailed, no return response. Called again. This time - got through to customer service at 3pm on a Friday. The customer service rep stated he tried seven different people and could not get anyone. He also stated "they must be in a meeting"!!! LOL!
Anyway - I ask to speak to the President and he pretty much told me I didn't need to do that. I hung up and stated I would be emailing him on Monday.

Very poor ! sent an Olympus Tough TG 1 for repair. Camera was a lemon from the start.
never droped or in water ... case looked as new.
Sent it in and it sat at their location for two + weeks and called rwice to ask if misplaced. Finally updated under repair where it sat for and other week ... said they would "expedite" for repair and ship. Got it back todya with letter stating "parts" no longer available for this ....

WHAT A JOKE ! never again Olympus

Bryan K.


on top of that they hit my paypal for $7.85 !!

Olympus has the worst customer service. My tough waterproof camera leaked so I sent it in for repair. I was told that my camera would be fix or a replacement comparable to the one I have would be sent to me. I got the camera back unrepaired and no replacement was sent. I called and ask if I was going to recevie a different camera and I was told they didn't have one comparable to the one I have since mine was a few years old. So along with my unrepaired camera they sent me a 20% of coupon for a new camera. Why would I want to purchase a new olympus camera when they don't stand behind there products and do nothing to fix the problem. If I wanted to buy a throw away water camera then that is what I would have done. Not bought one that cost $300 just to throw in the trash. So don't waste your money on any Olympus product. You will be money ahead to buy a different brand.

I bought an Olympus VR 340. The first Olympus I ever bought and the last... The Camera has never worked right since the day I purchased it. Wanted me to send money to fix it (under warranty). Customer service is AWFUL. They will not help unless you send money with the camera. VERY DISAPPOINTED. DO NOT EVER BUY OLYMPUS!!!! You will be sorry.

Just to let you know that I just spent 350 USD to buy the new Olympus TG 3 and what is my surprise that they don't even give you a memory card with it! Moreover, I can't check the instructions to see what memory card is needed because the box comes with a CD, who uses a CD nowadays?My laptop doesn't even have a CD drive! Weren't you supposed to be an innovation company?

Last time I buy any Olympus product. You guys got out of the market, by far.

I've bought one of the tough camera but got inside of LCD screen steamed after one used only in the shallow water　which made me losing a opportunity of taking a family holiday photos.

I called customer support 1300 659 678 and spoken to a woman named Cindy or Cidyma sounds like that anyway, She had no emotion in her voice in the whole time I was on the phone at all just like a machine. No sympathy for cutomer's experience with their products.

To me, this kind of person shouldn't be in that role as it made me having a strong determination that never buy any products from OLYMPUS again. This is not because of the product issue but the representative.
I have to say that every one in the whole world working hard every day for their lives and this person is just harming company by losing customers.

Everyone who doesn't believe this, please try it yourself how this person respond with your inquiry.

Customer service is awful, I called ALL of the phone numbers available. Yet i could speak to noone,
return products apparently are not highly regarded!

I have been trying unsuccessfully for almost three months now to have a repair issue with an Olympus underwater camera housing resolved. The people on their tech service telephone line know nothing of their own product. Managers are not much better. Avoid their products if you can.

I was a customer of olympus and had buy many products from them and nothing happened like this i was very dissapointed of the warranty service that they said i can avail on cytek i completed the process of having my carmera fixed all problem occurs when i tried to bring and have my camera back almost took 6 months before having it back from the service center and the olympus service center would not accept my complaints because they said i did not bring my warranty to them very bad experience hope you fix it well

my olympus omd has been in the shop for over 16 weeks. Olympus customer service is crap. They finally replaced my camera and alas i just sent that back to them.Their so called technicians are incompetent at their job. What they need to realise is I am the customer who has spent top dollar on their product. I expect professional service from Olympus and havent recieved it.

GOT A BROKEN CAMERA?...THAT'S JUST "TUFF"!
After less than 10 min. video and 30 or so stills (mainly to test my new camera and brag about its features) my factory-reconditioned 6020 crapped out. At $120, it was a steal but, less than a week after the 90-day warranty expired (60+ spent in its own little Olympus box), the camera refused to recognize the fully charged battery or any battery. Throughout this period, despite the cameras freezeproof, waterproof, and shockproof
"abilities", I coddled this baby (no more than 20-30 pix and less than 10 mins of vid). After weeping on the phone to Olympus they said they’d take a look at it and maybe clean the contacts or something. I sent it special UPS ($12-recommended) and after a month of various delays, the service center finally said that they could repair it for $130. Uh...How ‘bout just cleaning it? NO. Diagnosing? NO.
After threatening bad reviews they lowered the price to $73--as you can see, I’d rather warn you guys. BEWARE OLYMPUS RECONDITIONED!
--Bernard R

dear Olympus
I have bought a camera from your agent in Egypt last December.
it has been in repairs for 3 months of this period after taking only 22 pictures.
it has entered repairs 3 times with no avail.
it is now in the maintenance section.
My name is Dr Diaa Fakhr
Please if possible run interference

bought a E3, said shutter was designed for 150,000 clicks, got maybe 30,000, sent ionto service, they won't tell wjhat is wrong, only it ios 162 dollars to fix it, when i asked what was wrong, they told me they did not know, but couldn;t fix camera unless i apid for repirs, what the hell?

I sent a camera TG310 for repair (18 month it worked, a "tough" camera! ...) and I'm asking for more then a month for what exactly is included in the repair fees that they are asking me. Never get the answer be email, after 45 days. By phone they said it will cover inspection, repair, shipping and taxes. I asked for a written confirmation, to avoid surprises (like paying the repair more then the camera). NO ANSWER

I ordered a camera on 8/6 and was told it was kind of in stock - already shipped and expected any day. I was told it would be about two weeks before i got my camera. I emailed and was told two weeks and when I asked if that was the two weeks they already quoted or another two weeks I got a message saying my issue was too difficult for email and I should call. When I called, I was told they had more orders than cameras and it would be ANOTHER two to four weeks. A request to speak to a supervisor went to voice mail. Shoddy.

R


Dear Sir,
I refer to mail below with regard to the above.I am writing this mail to you as there has been no response at all from the service centre..My camera under warranty has not been returned to me after repairs till todate.I was also informed by the proprietor of Bavens Studio-Kottayam,Mr.Prasd that this complaint has been informed to your Calcutta office.Grateful if you will kindly check into the matter urgently and do the needful.Sorry to inform but if there is no further positive response from you all,I will be forced to take up this matter in the consumer court.

Regards
Alexander
(contact no.9947046453)


Dear Sir,
I wish to inform you that i have given my digital Olympus camera(FE-46) which was under warranty for repairs to your authorized service centre in Kochi-JSK Marketing Pvt Ltd on 28/5/12.I regret to inform you that till today the camera has not been repaired and given to me.On enquiring with JSK,i was informed it was sent to the service centre in Kottayam-Camera Scan.It has already taken more than 45 days and i still dont get a proper reply as to when it will be repaired and returned to me.
Grateful if you will kindly enquire into it.
I wish to convey my total disappointment on the service.

Best Regards
Alexander

Best service experience ever, and I work in a large manufacturer's repair center! Easy to set up - fill out a simple web form with the camera serial number and my email address. I promptly received an email instructing me to box up the camera, a TG-5 with a broken USB connector, and send it to the provided address with a copy of the email. Easy-peasy. A few day later I was sent an email that the camera had arrived. Then an email with the flat rate repair cost and instructions on payment methods. I submitted payment and received an email that payment was received and the camera was in repair. A day or two later a phone call came from the tech who informed me that he did not have the parts to repair my TG-5 so was it OK to send me a refurbished TG-6 at no extra charge? HECK YEAH! About a week later a pristine TG-6 shows up on my doorstep. Total time was under three weeks.

Their PRODUCTS are absolutely the BEST. But their CUSTOM SERVICE never fails to bring it to the other end. The custom service is IMPATIENT and CONDESCENDING. I am giving a positive only because their lenses are perfect. The products are so good I can actually blind myself to not see the absolute worst custom service ever. Remember, Olympus lenses are awesome. BUT their custom service is the worst.

Customer Service was terrific. Talked to Santiago. He was able to provide all the information associated with my inquiry.

I purchased a TG-4 waterproof camera, it failed on the first outing. However, Olympus customer support was excellent and replace the damaged camera with a new one!! I am a manufacturer, and we pride ourselves on making good products, but ours fail also sometimes. However, it's how you take care and resolve your problems that makes you a good supplier or vendor

Regards
My name is Laine Lundmark and I have got the camera back today and all was ok. I did get it back for some weeks ago and it
did not function then so that why my return process is a 1.

I bought an Olympus E-410 dslr on clearance and found that the battery was hard to take out of its slot. I had to shake the camera to get the battery out enough to pull it out with my fingers. But I didn't want to be shaking my camera on a regular basis. I called, and they asked me to send it in. I did. They looked at it, tried to fix it, and sent it back. I called and said it was the same. They said send it in again. They were always friendly and helpful on the phone, but the fix was taking a bit of time, talking, packing, sending. I sent it back, offering to pay the difference for something else. They looked at it again, and said they were trying to find a replacement to send back to me. The person I talked to in the service center was always helpful, and though with some delays of a day or two, I was always able to reach him. It took a couple weeks and they sent me back a refurbished E-510. That was fine with me. It's probably a better camera, and it worked well, no battery problems. They even transferred my extended warranty over to the "new" camera. I was quite happy with their service. As a result, I've become a dedicated Olympus customer buying lots of lenses and accessories to go with the camera.

Olympus is one of the best customer service ever! My camera's lens wouldn't come out and it was out of warranty, but i called them anyway. They sent me a box that I could ship it to them. A few days later it came back, But to my surprise they gave me a better camera! I will always buy form olympus!