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OnStar Customer Service

User Reviews, Ratings and Comments

OnStar customer service is ranked #210 out of the 728 companies that have a CustomerServiceScoreboard.com rating with an overall score of 44.92 out of a possible 200 based upon 382 ratings. This score rates OnStar customer service and customer support as Disappointing.

NEGATIVE Comments

338 Negative Comments out of 382 Total Comments is 88.48%.

POSITIVE Comments

44 Positive Comments out of 382 Total Comments is 11.52%.

Issue Resolution

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Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • Viewing OnStar customer service complaints
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  • Initial 6 month subscription on new Tahoe expired and my credit card was billed for premium service at that expiration despite the fact that I had never even used the service. I called when I noticed a charge on my credit card and was told I would have to call back on a week day. When I called today and said I did not want to continue with the service they said that they would not refund the portion of the month which has passed since the trial period expiration. I argued that I never used the service and was not asked if I wanted to continue with the service and I was told I did use the service on Aug 10. Well, I did not use the service on Aug 10 but that was the day I contacted them about cancelling the service.

    Anonymous 8/19/14 11:41AM
    Official company reply

    Anonymous,

    I understand your frustration, and I would like to look into this further. Please send your account information to us using the following link : http://bit.ly/10XAM43. We will be more than happy to help in any way we can. Thank you! We look forward to hearing from you.

    ~Sara, OnStar Advisor
    Social Media Team

    OnStar Advisor 8/19/14 11:51AM

  • Wife purchased a new 2014 impala. Onstar agent linked her new car with my closed account ( her husbands )without my authorization. It's her right to have an onstar account in her name (which she has tried to do for weeks) which onstar never did from the day she purchased her car !
    After emails , phone calls, push the blue button instructions my wife gave up dealing with them and wanted onstar in her new car shut down. But no "husbands account" so no she can"t ! Husband called and its done !

    wasted time 8/16/14 10:00AM
    Official company reply

    Wasted Time,

    I'm sorry to hear about your experience with OnStar. If you would like, I'd be more than happy to look into this further and work with you to provide a resolution. Please send your contact information to the link provided : http://bit.ly/10XAM43. Thank you, I hope to hear from you soon.

    -Johnua, OnStar Advisor
    Social Media Team

    OnStar Advisor 8/18/14 8:15AM

  • I have Onstar on my H3. I agreed to accept a promotion for phone mins. I called back to cancel, Nov of 2012, and the rep ask if I wanted to particpate in some other service. I said yes, if it's free. She didn't say to call back to cancel it. I rec'd a call on Onstar to update my acct mos later, end of July, 14. When I called back, long story short, I found out they had charged my card 500.00, 29.00 a mo. After a dozen calls, they refunded 2 mos. Granted, my wife didn't catch the charges. But, I didn't want the service, didn't need it, and didn't know I even had it. They claimed too bad, I agreed to it someplace. 400.00 out the window! Onstar is dispicable. I reccomend that people run to get away from them.

    Peeved 8/7/14 12:13PM
    Official company reply

    Peeved,

    I understand your frustration regarding this situation. If you can send me your information to the link provided : http://bit.ly/10XAM43 I can review your billing concerns and work with you to ensure a resolution. Thank you, I hope to hear from you soon.

    -Johnua, OnStar Advisor
    Social Media Team

    OnStar Advisor 8/7/14 12:28PM

  • Hi,
    It is about the worst of the worst customer services company i ever saw (onstar),the problem is that they don't care about individual customers, the most important customer for them is GM then after the warranty if the customer renew or not NEVER MIND.
    Iam one of the customers that renewed the service with them, last year i was using the GPS services and after many hours of driving they send me to a ferry road, i drove 60miles to arrive to a close road at midnight,i called them back the lady told me you have to drive back, i was nervous she hungup.......
    I send them a complaint after a week, with no reply from them.....i stopped my gps service and kept the safety plan with the phone option ,and i bought a stand alone GPS .
    Today, i had another problem,my car switched to a diffenrent language byitself, and i lost all the memorised numbers -names, and all downloaded gps addresses , i called GM dealer, they told me it is an ONSTAR issue, so,here they come again with their bad service, the guy who answered, told me that yesterday someone called and asked to change the language,who called you man ?,it is my car and no one else speak your language, but he insisted, i asked him to make me hear the conversation , if all your calls are monitored, he put me on hold, then came back with different story that he can do nothing..........
    Well now, iam starting to doubt that i can count on them for my safety,what if i have an accident? they send the emergencies to a ferry road ? if i call them in need for a help, do i have to keep my smiling or they will hungup on me ?
    well, this company services is the worst ever.....

    Marwan 7/30/14 11:35AM
    Official company reply

    Marwan,

    I understand your frustration, and would like to help address your concerns. Will you please send your account and contact information to us, using this link : http://bit.ly/10XAM43? Thank you! I look forward to hearing from you.

    ~Sara, OnStar Advisor
    Social Media Team

    OnStar Advisor 7/30/14 11:42AM

  • Hello OnStar -

    I did go to your link and sent an indepth explanation of my problem. That was Friday afternoon. Today is Tuesday ... despite having sent the response to your link and a printed letter to your Warren center ... I have heard NO RESPONSE from your company.

    I plan on giving you a few days to reply ... but ... if I don't hear from anyone ... I will proceed to contact the upper management at GM with this.

    Just for the record ... I've been courteous to everyone I've talked to ... but I am firm about my complaint. I don't want the runaround.

    DisappointedCustomer 7/29/14 11:14AM
    Official company reply

    DisappointedCustomer,

    I have attempted to reach out to you using the phone number you provided us, and left a message with my direct contact number. Please feel free to contact me at your earliest convenience. Thank you!

    ~Sara, OnStar Advisor
    Social Media Team

    OnStar Advisor 7/29/14 12:16PM

  • OnStar is on the borderline of fraud ... they left me hanging on one of the coldest days of this past winter ... their service consisted of automated calls every 15 minutes and the tow truck never showed up. Once I had the chance to talk to a real person I told them I was canceling my contract with them at my expiration date which was in April. I just recently found out that they were deceptively billing my credit card without MY consent. I am beyond angry about this dishonest business practice. I will be writing to the upper management at GM to suggest that OnStar will lose them customers. Even if I bought another car from GM ... I would refuse the free one year service ... I resent being cheated.

    DisappointedCustomer 7/25/14 12:21AM
    Official company reply

    DisappointedCustomer,

    I'm sorry to hear about your experience with OnStar. If you can send me your information to the link provided : http://bit.ly/10XAM43 I can review your billing concerns and work with you to ensure a resolution. Thank you, I hope to hear from you soon.

    -Johnua, OnStar Advisor
    Social Media Team

    OnStar Advisor 7/25/14 5:46AM

  • OnStar just does not get it. I have tried to tell them that I no longer own the vehicle a 2014 Silverado....Then today my wife gets a call from the bank OnStar is trying to make charges on the card.Never gave it when we bought the 2014 Silverado which we owned for 3 weeks,Gm is not the company they used to be,We switched to Dodge and are much happier with there product,and take note GM and ONSTAR they listen to there customers unlike you.

    Anonymous 7/14/14 4:18PM
    Official company reply

    Anonymous,

    I apologize for any inconvenience. If you can send me your information to the link provided : http://bit.ly/10XAM43, I can review your billing concerns and work with you to ensure a resolution. Thank you. I hope to hear from you soon.

    -Johnua, OnStar Advisor
    Social Media Team

    OnStar Advisor 7/15/14 5:42AM

  • I posted back in January about an Onstar FMV mirror problem in my Jeep. After a long time, they agreed to replace the mirror, but this time through a Chevy Dealer. Well, it happened again. Was on vacation for a week and the Jeep sat in my driveway. When I got home, tried to start the Jeep, but it would not start. Called to get a jump, and there was a bad cell in my new battery I purchased after the last incident. Checked for draw after it got started and there was an electrical draw from the mirror not shutting off when the car is off, just like the last time time. (I knew because when I unplugged it, the draw stopped. Had to buy ANOTHER new battery. Don't you know what you are doing when it comes to installing this is a Jeep? You claim you do. Now I am out another $150.00 for battery.

    bflo12usa 7/13/14 9:58PM
    Official company reply

    bflo12usa,

    I understand your frustrations. I would be more than happy to coordinate with your dealership to help resolve this issue as quickly as possible. I was able to locate your account in our previous records, and will contact you later today. Thank you for your continued patience.

    ~Sara, OnStar Advisor
    Social Media Team

    OnStar Advisor 7/14/14 7:00AM

  • On the afternoon of June 23, we encountered a dust storm on Interstate 10 in Western New Mexico. The visibility went to zero in seconds, and we struck a van stopped in our driving lane. Fortunately we had slowed to about 35 mph, but still had a crash. The air bags deployed and within seconds an OnStar representative was on the line and inquired if we were injured and if we needed assistance. We did not suffer serious injuries, and an Border Patrol Officer who had witnessed the accident had already called for help. The OnStar representative was very calming and reassuring, especially for my wife who was very frightened and in some pain. She stayed on the line for a long time, keeping in touch with everything that was happening. We do not want to be without OnStar every again.

    Anonymous 7/10/14 6:54PM
  • I bought a 2011 Equinox off the lot and had a 3 month introductory OnStar service included. I never used the service and chose not to renew at the end of the introductory offer. I cancelled the subscription. I noticed the charge again the next month and called to verify cancellation again. The next month, the charge was gone...so I stopped checking.
    My husband handles our bills and doesn't go through item by item each month unless there is an obvious dicrepency. This month, things are tight and he happened to go through the itemized charges. Low and behold, there was a charge from OnStar. I pulled the credit card records for the past 30 months and OnStar has been billing us on a monthly basis! These are absolutlet UNAUTHORIZED CHARGES. The charges total $605.30. We are anxious to contact the comapny tomorrow to hear their explanation.

    Anonymous 6/29/14 11:39AM
    Official company reply

    Anonymous,

    We are sorry to hear that you are upset with your experience. I would be more than happy to look into your account to ensure this is quickly resolved. Will you please send your account information to us, using this link : http://bit.ly/10XAM43? Thanks! I hope to hear from you soon.

    ~Sara, OnStar Advisor
    Social Media Team

    OnStar Advisor 6/30/14 7:54AM

  • I was driving to Florida on Friday, June 20, 2014. I called OnStar for directions to the High Museum in Atlanta. They told me that my car, a 2008 Corvette, could not receive the directions download; however, they would send an update to my car. I told them I was on vacation and was relying on OnStar. I tried this twice and was then told that a technician would contact me in three to five business days.

    This has been very disappointing as we were relying on their service.

    Anonymous 6/23/14 4:13PM
    Official company reply

    Anonymous,

    I certainly understand your frustration. I would like to personally monitor your case, to ensure we are doing everything we can to resolve your issue. Will you please send your account information to us, using this link : http://bit.ly/10XAM43? Thanks! I look forward to hearing from you.

    ~Sara, OnStar Advisor
    Social Media Team

    OnStar Advisor 6/30/14 7:51AM

  • Back in May 2014 my On Star subscription was coming to an end on my 2010 Chev Equinox and I was undecided about renew. Car is locally used and Hands Free Calling is easy replaced by my cell. Since the credit card I originally used on this subscription had expired, I thought I had time to decide even though the subscription had expired. I was wrong. On Star took it upon their self to update the credit card and charge my account for one month. I called On Star voicing my displeasure. When I mentioned that part of the reason for canceling was the lack of perks for long time returning customers the deals started flowing. If you have cable T.V. you know what I mean. I eventually renewed for another year with the understanding that the credit card be removed from my account. I was advised it would be.

    First part of June 2014 I checked my account and found my credit card still link to it. Called On Star and was advised that I would have to wait till the middle of the month as that would be the end of my one month subscription. The card would then be removed from my account automatically.

    Later in June 2014 I checked the day after my one month subscription expired and found my credit card was still linked. Called On Star again and was given an endless scripted run around about the card is need for continued coverage. Finally I had enough. Since I had multiple On Star covered vehicles I put things in a perspective that the representative would understand. I explained if they enjoyed holding my credit card hostage so much that I was going to cancel ALL my On Star subscriptions whether I lost money on the deal or not. That my second call would be to my charge card company to have the hostage card replaced. They could then relish over my defunct hostage card. Aahhh, that apparently struck a nerve and my credit card was immediately removed from account.

    Now why would a reputable company put there customers through this hassle ?? I can order a $15 baseball cap on the web and be offered during check out the option of the website retaining my card for future purchase or to delete the card from my account after purchase. Why can't a big company like GM offer the same option ??? This whole experience has left me with the taste in my mouth of having dealt with some sleazy website looking to rip you off for an extra buck. I could have probably brought porn off the net with less hassle. Come on On Star time to clean up the customer service if you want to retain the folks you already have. For me, the subscription on this vehicle will more than likely be gone next year. Then I get to see what hassles canceling will be. Oh Boy!

    MajesticWi 6/20/14 3:09PM
    Official company reply

    MajesticWi,

    Sorry to hear about your frustration. I would be more than happy to resolve this billing concern. Please send me your information using this link : http://bit.ly/10XAM43 and I will contact you directly. Thank you, I hope to hear from you soon.

    -Johnua, OnStar Advisor
    Social Media Team

    OnStar Advisor 6/23/14 12:06PM

  • Purchased 2014 Buick Encore 2 months ago. On 2 occasions I have tried to get directions downloaded to vehicle by pushing the blue button on the mirror. Today I tried 3 times to obtain the directions and was told 3 times they would be downloaded but they were not.

    Then I tried the OnStar chat feature online which was worthless - told press the blue button next time I'm in the car.

    Sure don't want to sign up for this "service" when the "free" period is over. A bad deal at any price.

    RMH 6/18/14 5:35PM
    Official company reply

    RMH,

    I apologize for any inconvenience. I would be more than happy to resolve this issue for you. Please send me your account information using this link : http://bit.ly/12mleYX, and I will contact you directly. Thank you, I hope to hear from you soon.

    -Johnua, OnStar Advisor
    Social Media Team

    OnStar Advisor 6/19/14 7:03AM

  • I keep calling and calling and canceling over and over and they keep pulling money from my account month after month.

    ksimon33 6/14/14 6:21PM
    Official company reply

    ksimon33,

    I am sorry for any inconvenience. I would like to look into this further, to ensure we can fully resolve this issue for you. Will you please send your account information to us using this link : http://bit.ly/10XAM43? Thanks! I look forward to speaking with you.

    ~Sara, OnStar Advisor
    Social Media Team

    OnStar Advisor 6/16/14 6:38AM

  • On June 7 at approximately 10:55 a.m. I pressed the blue button for turn by turn directions to Pinckney Michigan. The advisor had a problem reaching the location. She eventually found the location. After traveling to the designated location which was totally wrong, I pressed the blue button again was told I passed the desired location. But it was wrong and was told by the advisor that if I didn't have the correct address she couldn't help me. She then told me to call the place I was going to for address which meant that I would if had to interrupt the wedding I missed due to OnStar. She also told me to locate a landmark in Pinckney Michigan so she could help. I have never been their so how could I which I relayed to her. She then informed me that she couldn't help me. I was stranded out in Stockbridge, Michigan with no help. I eventually sat by road and was helped by stranger to help me get lost again and again. I missed the whole event due to bad directions by OnStar and their lack of help. I will NEVER purchase any package from OnStar after the free trial which didn't work in the first place. That's another story. A thumb's down on OnStar

    mscolleen 6/9/14 5:54PM
    Official company reply

    mscolleen,

    I am sorry to hear you were misrouted. I would like to investigate what happened further. Will you please send your account information to us using this link : http://bit.ly/10XAM43? Thank you. I look forward to speaking with you.

    ~Sara, OnStar Advisor
    Social Media Team

    OnStar Advisor 6/10/14 6:17AM

  • I have a 2013 camaro and after the 6 months they started charging my credit card without any notice, when i talked to them they refused to give me my money back and two MANAGERS hung up the phone when i started to ask for more details to get my money back, I called again and I cancelled it. Enough of them, if they don't respect us as customers.!

    MOE 6/1/14 2:15AM
    Official company reply

    MOE,

    I understand your frustration. I would certainly like to look into this, as your experience is not a typical experience with OnStar. Will you please send your account information to us, using this link : http://bit.ly/10XAM43? Thanks! I hope to hear from you soon.

    ~Sara, OnStar Advisor
    Social Media Team

    OnStar Advisor 6/2/14 8:59AM

  • OnStar customer service doesn't seem to know anything about how their system works. I've called repeatedly to have them turn off the text messaging (that alerts me when my volt is fully charged); they stated that it will take 3 to 5 business days (!!) to click a simple button. I asked to speak with a supervisor; the placed me on hold and never came back. Even though I had given them my cell number in case we were cut off, after 3 days I've heard nothing (and their system keeps texting me when the car reaches full charge (usually about 3:30 in the morning). Terrible customer service from OnStar!

    Phil 5/30/14 9:21AM
    Official company reply

    Phil,

    I would personally like to look into your case, so I can ensure this is resolved for you quickly. Will you please send your account information to us using this link : http://bit.ly/10XAM43? Thanks! I look forward to hearing from you.

    ~Sara, OnStar Advisor
    Social Media Team

    OnStar Advisor 6/2/14 8:55AM

  • Been trying to sign in to my online onstar account and once again not accepting passwords and login ID. More crap to remember when all its suppose to be. Spent 65000.00 on new GMC only to be frustrated with onstar once again. Should stayed with Toyota. ...On star is unsatisfactory and yea they have such good privacy even you can't access your acct for which you pay service for......Need to cancel this before spending another ten years of fees o ly to be told access denied.

    Danny Landry 5/27/14 6:32PM
    Official company reply

    Danny,

    I am sorry for any inconvenience. I would be more than happy to assist you in logging into your online account. Will you please send your account information to us, using this link : http://bit.ly/10XAM43? Thanks! I look forward to hearing from you soon.

    ~Sara, OnStar Advisor
    Social Media Team

    OnStar Advisor 5/28/14 6:24AM

  • Called to cancel Service because I sold the Car. I Purchased A New car for my Wife. Was then told I had to have her call to cancel the service that I pay the bill on.Not to mention that I was the one that originally had the service connected for use. Therefore the couple that purchased my car that I traded in on the new one now have free on star services that are still in my name.This gentleman called me to ask questions about the trade in.Yesterday he calls and states that we need to meet so we can have you cancel your on star so we can have it put in our name???
    Know I also sent a email to On Star asking for the service to be cancelled ...I have not received anything back from customer service regarding the Email. If this could have been taken care of the first time I called they all would be well. I don't believe the new auto will get On Star,due to the simple fact that having this service stopped is a time consuming matter ,that doesn't have to be.
    Ron and Kathie Paynter

    Anonymous 5/24/14 3:56AM
    Official company reply

    Anonymous,

    I certainly understand your frustrations. For security purposes, only the account owner - which is typically the person to whom the vehicle is registered - can cancel the OnStar account. If the account is under your wife's name, she can simply contact us at 888-4ONSTAR (888-466-7827) to request the account be canceled. Unfortunately due to privacy restrictions and identification reasons, we cannot cancel your subscription through email. I hope this helps!

    ~Sara, OnStar Advisor
    Social Media team

    OnStar Advisor 5/27/14 9:38AM

  • ONSTAR charged my account twice after I'd already cancelled. They told me that my account had been credited, when my bank (and my statement) both show the account being debited. I've spent HOURS trying to straighten this out.

    Anonymous 5/14/14 11:30AM
    Official company reply

    Anonymous,

    I apologize for any inconvenience. I would be more than happy to address your billing concerns and work with you to resolve this issue. Please send me your information using this link : http://bit.ly/10XAM43 and I will contact you directly. Thank you, I hope to hear from you soon.

    -Johnua, OnStar Advisor
    Social Media Team

    OnStar Advisor 5/14/14 12:13PM

  • The ONLY reason onstar is worth anything is to alert someone if there is an accident. That said, if you are in a remote enough area and alone you may not have connectivity anyway. If you aren't in a remote area the number of cell phones around any accident probably means 911 will be alerted anyway. The other reason is perhaps if you have a health event in the car. So you either have to dial 3 numbers on your phone or reach way up and hit 1 button on your mirror. In a health event you may not have the strength to do either. As for the directions, your cell phone will do better for that or for any of the other things they purport to do for you. And finally the most awful aspect, hands free calling:

    I will never buy another car with onstar again. I add onStar minutes just in case my cell phone is out of battery and I need to make a call I can but the frustration of making a call makes it my last possible choice. The "voice" gives a tiny slice of time to make your statement, if you say "call" or "dial" to fast I get the "slower please" which has become the most hated statement in the world to me. If I hesitate more than a fraction, it seems, I get "pardon". If I use "call" and a name it get's it right no more than 50% of the time and I have had it turn "home" into Squaretree or worse.

    On top of all this the minutes are 10 times + more expensive than any other minutes on the planet and if I don't use them in a year you just get to keep my money for FREE. When I had 90 minutes left after a year because I came to hate the system so much I had to buy more minutes just to keep these and it tried to push me into another 100 minutes.

    I had to ask for an advisor to get the minimum number of minutes because the automatic system would only give me options on another 100, 300 or 1000 minutes. It took almost 5 minutes of listening and trying things before I found out to say the word Advisor to get a human. Then after he heard me tell my story for the recordings sake (I made it clear this was for the recording not against him) that I hated having to pay anything and that i was just trying to get as little as possible to not loose my existing minutes he asked, and I quote, "would you like me to add the 100 minutes.....or 30". DuH!!!!!!! Obviously if he listened to a thing I said he would not have had the audacity to ask me again about 100 minutes.

    Finally, at the end of the call he asked me if he could connect me to customer service and I told him no I didn't have time to do that I had already said my piece and he could relay it or have them listen to the recording. I hung up with him telling me that was the only way I could get heard. Yet another case of "do they give a damn" since the policy is to take up as much of my time as they can. I don't really know why I'm wasting my time now but I have to get it off my chest. I will be posting this around the net in hopes that other people will think twice about OnStar at least for the calling feature.

    bill 5/1/14 7:47AM
    Official company reply

    Bill,

    I certainly understand your frustrations, and we would like to be of whatever assistance we can in these matters. The minutes typically have a year expiration date from the day they were purchased, and require an active OnStar subscription in order to be used. The expiration of the Pre Paid minutes is set by the wireless team in conjunction with the wireless industry, but we do our best to work with subscribers to roll over remaining minutes.

    As for the system not understanding you, I'm sorry it's giving you some trouble. Have you done a Voice Recognition Walkthrough before? We can go over the voice prompts with you and give tips on using the system. Call 1.888.4ONSTAR from a cordless phone, or check out these videos for more suggestions : http://bit.ly/Xs8uSv. I hope that helps!

    I do want to thank you for taking the time to provide us with this feedback, and I will certainly ensure that it is forwarded to the appropriate team for review. Please let us know if there is anything else we can do to assist.

    -Sara, OnStar Advisor
    Social Media Team

    OnStar Advisor 5/1/14 9:15AM

  • My 19 year old daughter was in an accident this week. Fairly major accident where the car was totaled. Nothing from OnStar....nothing. No call, nothing. Didn't work at all. Front end destroyed.

    I call OnStar. Their response? "It isn't guaranteed to go off". "You need to read the fine print". Best comment from them???? "We'll credit your account for the rest of the month that you won't be able to use it". Really??? The car was totaled. What a joke.

    Xqb13 4/20/14 11:50AM
    Official company reply

    Xqb13,

    I sincerely hope your daughter is okay. I would certainly like to investigate this incident further. Will you please send me your information using this link : http://bit.ly/10XAM43? Thank you, I hope to hear from you soon.

    -Johnua, OnStar Advisor
    Social Media Team

    OnStar Advisor 4/21/14 7:00AM

  • Basically hijacked my vehicle (in the literal sense) by linking it with my husband's account, without my knowledge or authorization, and then when I emailed, wrote letters and called was told by Onstar, although you are the owner of the truck, you in no way can make any decisions regarding your coverage of this vehicle, thus anything you request must be made by him - this is 2014 - and imagine if we were not in any relationship anymore. This company is out of control.

    Anonymous 4/13/14 4:52AM
    Official company reply

    Anonymous,

    I apologize for any inconvenience. I would be glad to resolve this issue for you. Please send your account information to the link provided : http://bit.ly/10XAM43 and I will contact you directly. Thank you, I hope to hear from you soon.

    -Johnua, OnStar Advisor
    Social Media Team

    OnStar Advisor 4/14/14 7:26AM

  • I was debating about cancelling onstar since I have a hearing problem and the one time I did use it, I couldn't understand a word! I was lucky to have someone that could hear them and even they had problems. So, I was issued a new bank card with a new number and expiration date...figured - well, at least now they can't take $ out of my account since they don't have my new card info.....WHAT THE - they had that new card info!!! I just got a new car and went on line to cancel - but NOOOO - you had to call for "security reasons" It's all bullcrap! Calling was a total joke. First woman i talked to just stopped talking or hung up - so I had to call back - the 2nd one was nice enough.

    honey69 3/27/14 5:48AM
    Official company reply

    honey69,

    I am sorry to hear you wanted to cancel your service. Is there an issue or concern that I can help with? Please send your account information to us using this link : http://bit.ly/10XAM43. I would be more than happy to address any concerns you have had with the service you've received. Thanks!

    -Sara, OnStar Advisor
    Social Media Team

    OnStar Advisor 3/27/14 7:17AM

  • Horribly disappointed. When we originally purchased our new vehicle, we were thrilled with Onstar. As time went by, I became very disenchanted with it. Not only were we given incorrect navigation instructions (sent down a one way street, sent to the middle of no where, sent down a deadend), but when we did a diagnostics, I was rudely told that she was NOT a mechanic. Today, I tried to get directions and was told that I was on the Safe and Sound only. I asked when that happened and got some half baked reason that made no sense, nor was I ever informed. I was told I could use the phone in my car (yeah, if I also purchase the minutes). I'm still trying to figure out what good Onstar is. My insurance covers roadside assistance.

    Diane1126 3/14/14 6:35PM
    Official company reply

    Diane1126,

    I certainly understand your frustrations. I would like the opportunity to look further into your concerns. Will you please send your account information to us using this link : http://bit.ly/10XAM43? Thank you. I look forward to hearing from you soon.

    -Sara, OnStar Advisor
    Social Media Team

    OnStar Advisor 3/27/14 7:12AM

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  • Yesterday June 13th/2014 I saw OnStar in action.Wow! Just like you say in your advertising. I witnessed a crash at 12th avenue and Ontario Street Vancouver B. C. Canada at about 2:40 pm between your client, a lady by the name of Machu and another vehicle. I parked my bike to go to assist her. The safety airbags had deployed of course, and by the time I was at her door OnStar was conversing and reassuring her that emergency vehicles were on their way. I interacted with your operator as well, as the driver was shaken up and slightly disoriented to have a coherent conversation. All details considered, I had to write to you with kudos. I will retell this story to others. It is nice to see honesty, integrity and competence in a service offered today. Keep up the good work! Cheers, Thomas Fahey Vancouver, B.C.

    Thomas 6/14/14 11:29AM
  • on star is the best it has helped my family out of a jam numerous of times especially when i am miles away from them and cant get there thanks gmc for putting this in your vehicles it has save me money and time

    Anonymous 4/6/14 10:18AM
  • I have had on star since 2006, came with my monte carlo. other than the phone I have used the service two time. once with a tire. on star kept me on line from 30 mins, (of my air time), not to worry they gave me 90 free mins. tire fixed back on the road in 45 mins. 2nd time was wife locked keys in car. on star had her on the road in 5 mins. pick up my new Malibu Monday, with 6mos on star. I think on star is great. I will be using it for the next 8 yeas. sorry others are having problems. I give it 10 stars.

    bill44041 3/30/14 12:19PM
  • I love onstar! I paid for 3 years and have already used it within the first few months due to hitting an item on the road and having an immediate flat. They had someone to me in less than an hour and totally free of charge. The people I have spoken to have always been friendly. I also enjoy the onstar app. I tend to lock my keys in the car very often! Thanks onstar for helping me out!

    lovinlife2004 2/23/14 4:37PM
  • While I Like On Star I Have A Complaint. When I Got My Credit Card Bill I Saw A Charge From On Star. I Was Not Asked Or Was I Notified That This Charge Was Coming On My Account. I Want To Be Notified So I Can Agree Or Not. If I Am Not Notified I Will From Now On Refuse This Charge.

    LOMATH 2/22/14 5:20AM
    Official company reply

    Lomath,

    I definitely understand your concerns regarding this issue. OnStar does notify subscribers at least 30 days prior to a renewal date, before being billed. I'd be glad to look into your account and make sure we have the correct contact information on file for you. Please send me your information here : http://bit.ly/10XAM43 and I will contact you shortly. Thank you.

    -Johnua, OnStar Advisor
    Social Media Team

    OnStar Advisor 2/22/14 8:56AM

  • On Thursday 01/02/2014 our car was hit by another coming from the south on a local road. The OnStar came on almost immediately and assisted me with contacting responders. The operator, who had a really soothing & pleasant voice stayed on the line with me until the first responders got to me. I was very shaken up and it really helped calm me to have that voice there in the car with me. My current vehicle does not have onstar and I will greatly miss it. In the five years we have owned the Aveo I have enjoyed the monthly service reports and the hands free telephone service. Thank you OnStar!!

    Anonymous 1/7/14 10:08AM
  • Went on line to get OnStar verification and did not have any problem getting the information that I wanted. Everything I wanted to know was available and I made copies. Happy New Year.

    Anonymous 12/30/13 1:11PM
  • Worried about my elderly husband driving a new car for the first time in slippery conditions. He was very late coming home and did not have a cell phone with him. OnStar called him directly and he affirmed that he was fine...just delayed at the dealer.

    Thank you, OnStar!

    Anonymous 12/10/13 7:17PM
  • Traveling to Florida in early July I found that my Onstar would not download navigarion directions. I tried numerous times and on each occasion the system would beep for ten minutes and then tell me there was a problem.
    I contacted Onstar and after a couple of minutes worth of telling me that they hoped I was haveing a wonderful day and thanking me for choozing onstar and the they wanted to make sure they addressed mu concerns we got to the meat of the matter. After a five minute interrogation it was decided that I needed to be escalated to a senior technician. This process took a half hour and involved updating my software and eventually getting cut of and forced to go back to the entry level Onstar rep and start all over. We did two updates and two system inspections and the reps could tell me nothing. After I was four hours on the road after stopping for lunch south of Knoxville the thing started working and continued working till we reached Florida and then worked all the way home. I am getting ready to travel back to Florida in a week and I thought I would test it yesterday just to be sure it was still functioning and sure enough it was messed up again just like the last time. We hae superior cellular service in this area so I know that is not the problem. I curently have the dealer working on this problem and we talked to Onstar yesterday and they didn't have a clue as to what was going on. We suspect a hardware problem but I wondered of anyong else had ever experienced this.

    Teenangel 8/3/13 9:56AM
  • Subsciber; George McKenzie

    Account #132-701-535




    On 11 March 2013 I exchanged automobiles at Ken Batchelor Cadallac and via ON STAR, arranged for the transfer of my account to the newly acquired car; 2010 Cadallac CTS Sedan. My ON STAR account was recently renewed with the "Safe & Sound" Plan. I wish to continue with that plan and I want the balance of my account transfered to the 2010 Cadallac CTS model. I realize that the transfer can be accomplished over the ON STAR connection, but I prefer to do the same transaction using E-Mail. Please contact me at and confirm the account balance transfer to cover the 2010 Cadallac CTS Sedan. Thank you; George McKenzie

    Anonymous 3/12/13 8:09AM
  • I love their customer service their always trying to help you save

    AWyatt 12/10/12 10:01AM
  • Recently, I purchased a 2002 Suburban Z71. It has the OnStar equipment already installed. Being disabled, I thought it might be worth looking into activating it.

    Total time spent on the call was 23:41 (mm:ss). It took about 2 minutes to get through their menu system and get a human on the line. This is on a Sunday night at 10:30 pm CST. The representative I spoke with appeared to be polite, knowledgeable, and very patient with my numerous questions about the service and how it works.

    Because of the type of vehicle I have and the model year, the existing OnStar system cannot be upgraded for the new digital requirements, so I would be required to purchase the FMV (rear view mirror) version, the price of which includes installation (takes 2-3 hours). Lockout and Family Link services do not work with this version, but roadside assistance for lockouts is included, and my family can call in to find my location in emergencies.

    My plan to deal with the billing issues most of the complaints here are about is to use a "disposable" prepaid debit card, which I will use exclusively for OnStar, and load each payment a few days before my billing date to keep them honest.

    I will update in a few months (if I do decide to go with OnStar) my experiences at that point with the installation and service.

    CA Medicine Woman 12/9/12 10:22PM
  • Onstar has been great with me. i have had it for 3 years. just went to denver colorado and onstar navigation took me right to the door step of my destination. all the reps i have talked have been very nice.

    Anonymous 10/20/12 6:05PM
  • Just wanted you to know I have had OnStar for 4 years. Had it in 2009 Chevrolet Traverse, sold that and now have it in my 2012 Chevrolet Equinox. I have used it when I travel, has been a real lifesaver, got lost and they statyed on the line until I knew where I was. But Mapquest has changed, Google is impossible can't use either one. They want me to download directions to facebook or email account. Can't get it to my vehicle. I contacted OnStar, very nice women told me just call us, we'll set directions for you and keep in touch if you have any trouble. I think OnStar should let Mapquest and Google know their service "SUCKS" but OnStar is way ahead of the curve when come to service. God Bless your reps, they are the Best.

    bandit2012 9/24/12 1:47PM
  • I just spoke with a young man called "SAM" in customer service. (Billing) He was great and said I reminded him of his Grandma. He had a great sense of humor and has to have that because of customers like me!!!! I just want you to know I appreciated him listening to me and how he made me feel so important as your customer. I will continue to keep my on star calling because of people like him.....Thank You....
    Donna LeSage
    48 Juliet Lane
    Alton NH 03809

    Anonymous 8/6/12 7:26AM
  • I have a 2011 chevy malibu with onstar i work bad at first then the tech team did a software update and it works perfectly with no issues. My new phone nokia lumia connect so quickly to it it's almost scare it also has a text feature so when i recieve a text the car will read it and then reply withhaving to touch the phone great feature for las vegas.

    manofgod1223 5/29/12 2:06PM
  • I just wanted to let you know what an invaluable service Onstar is. On 5/2412 in the evening myself and another nurse were driving hom from a conference on 192. She began to show signs of having a stroke. I pulled over to the side of the road and called 911. I didn't know where on 192 I was and there were no landmarks. 911 was having trouble locating us and then I remembered my onstar. I pushed the onstar button and in a matter of minutes the rescue vehicals were there. They pinpointed our lacation and talked to us until the rescue arrived. They played a critical part in saving my friends life, including the quality of her life, by responding so quickly. They patched in her husband on the speaker to try to get her to respond and keep her calm.They went above and beyond and after this experience I will never do without onstar!

    Anonymous 5/26/12 8:26AM
  • Charissa #57708 in your Warren, Michigan technical support office. GETS THE JOB DONE. She is so professional and very knowledgeable at her job. Your Warren office could do no better than CHARISSA #57708.

    Really SUPERVISOR MATERIAL.

    Mrs. Holmes 4/29/12 1:15PM
  • I had a brand new 2011 GMC Terrain. Onstar malfunctioned and caused the car to malfunction. The dealer was wonderful and tried repeatedly to fix it. I told them I was done. I upgraded to a fully loaded 2012 Terrain and a significant discount. I just got the car back this morning after the 4th fix since November and onstar is still not working correctly-GM replaced the VCRM (Very Cranky Rotten Machine) module and gave it back to me. A week later they got it back again and replaced the entire radio/navigation module. It is still sending me to the middle of the ocean. I hope GM and onstar are not supplying our military. But...I do love my dealer for outstanding service. I am thinking that a deluxe GPS may work better. But, when onstar does work it is great. The regular onstar people are great (all speak perfect english) but the higher level people were idiots. Just goes to prove there are less brains the higher you go on the food chain.

    michele shari 3/19/12 8:50PM
  • I am so thankful for ON Star. My husband as he ages is having problems remembering routes even in our town, He left one morning and three hours later had not returned. I called local law enforcement and told them we had on star in vehicle and they contaced you and he must have been told to move over to side of road. He had traveled over 70 miles in the wrong direction. Deputies there located him with your help and called me to come and get him. I am afraid to imagine what could have happened if not for On Star

    Force 3/19/12 8:45AM
  • I just bought a new 2012 Malibu and continued the service of On Star. In my previous cars I had On Star but never had the turn by turn navagation added. It's the greatest tool Ihave ever added to the car. The first day I drove to a area that I needed help. On Star is fabulous and I would not have a car without it. I have never had to wait for service and can't ever seeing driving my cars without On Star.

    Anonymous 3/14/12 6:19AM
  • Outstanding!
    I got locked out of my car for the first time ever. I made one call to the service and my car was unlocked within seconds!
    I was very thankful and will always keep this serice active- great job CSR!

    Anonymous 2/27/12 7:24AM
  • Fantastic service! Wouldn't be without it! I found out that OnStar updated their system two weeks ago, so it has been slow in response for activation calls and directions, but now everything seems to be running smoothly. I guess with any new system there will be a few bumps, no service is perfect! As for emergency services, it is not the same line as the activation line, so there will be no delay for emergencies. I have had OnStar for 5 years and love it!

    VegasMan 2/23/12 11:28AM
  • My OnStar experience(s) have been primarily favorable since 4-2010, however, there have been a few cases in which I really needed the service only to find them "having technical difficulties". On one such trip I had 5 pre-programmed destinations plugged into my OnStar and it could not produce ANY of them . . "technical difficulties". When I tried giving them locations via a real live rep., they could not complete anything because they could not "find" my vehicle. That made me wonder just how effective their emergency service is in the event of crash, etc. if they have "trouble" finding my vehicle on an open highway in northern MN. Today I am trying to log a destination into my OnStar and can't get it done; consistently "technical problems". I will consider dropping the service when it comes time for renewal. I wonder if OnStar monitors all the negative comments submitted to this site? I have submitted complaints directly to their site but have never gotten any acknowledgement from them.

    Gettingfedup 1/28/12 1:50PM
  • I love Onstar. This is the best thing since sliced bread. All these people that are unhappy are just the type of people you can't please no matter what you do. I have had no problems. When my six months is up. I will subscibe.

    beybeygurlbleu 1/15/12 11:01PM
  • Submit your comment >>
  • not a chance of keeping service when you want to charge people to ask questions, I have been in customer service for over twenty years,and would never dreams, to be that disrespectful to a customer,for a service that is included with new purchase of a vehicle you would think you would allow questions. This is a joke.38 dollars to ask one question,you should be ashame to be working for this company ,I have to much self respect to do your job

    Anonymous 12/11/11 11:42AM

  • The Onstar brand is owned by GM, however, it's call centers are operated by a Canadian company. I work for them. I too was very surprised to learn that two of there call centers are not in the U.S.(Phillipines and Canada- others Michigan and North Carolina) However, I was laid off by an American owned company, and this was the only job I could get at the time. I think more subscribers should complain about this. I think is is very offensive to ask for help from the American people, yet, hire non-Americans!! with the jobless rates here ( especially in MIchigan). As for the charges after the 3-12 month comp service ends, when subscribers call for there initial welcome call, they are told that their card will be charged to avoid disruption of service unless Onstar is contacted and a cancellation request is made. Many people don'y pay attention to that- I think because it is very scripted. Do not give them your c/c or checking acct info. they will bug you, but they can not charge you.

    anon 10/12/11 6:26PM

  • Many customers are rude, abusive and insulting. Many employees are found shaking and crying in bathrooms Do you kiss your mothers with those mouths? Do you know we get penalized every time YOU ask for mulitple searches, that it is sometimes hard to hear and understand certain sounds over a phone system? p,t,v,b. Yet for some reason you feel you have the right to swear at us if we don't hear you correctly, screaming the address makes it harder not easier. Passenger speaking is very difficult to hear and understand. Two or three people talking at once makes it difficult. We try to help, and if we can't find a location one way, we do have alternate methods of finding it, yet the common response is to call us idiots, useless and worse. I was sworn at recently because I couldn't tell a person when the heavy traffic they were experiencing would lighten up. No, no accidents, or other crisis, just heavy traffic. Let me get my crystal ball out.

    I have had onstar myself for 3 years, before I worked for them. Found it a very good service, but have never made the mistake of assuming it is infallible. And no we won't locate your vehicle without a police report for more than one reason. One being we don't want YOU running off to get it, it's not safe. And 2, we've actually been asked to track a cheating wife or husband, and to find the party your teen is at. We are not big brother.

    Don't swear at me because I ask you verify your home address before I route it. If the car was stolen, you'd be pretty ticked if I sent a thief to your house, or unlocked your car just because. All vehicles have airbag deployment, not ALL have auto crash response because the sensors are not there. And no I can't tell you if your brake fluid is low, even a mechanic has to look.
    As for the routing, it is a system not a person calculating that route and it is not all seeing. It is not a God. WE may know going through Manhatten at the dinner hour is not good, the system, just sees it as the most eficient.

    I sent a man to wrong location, (previous route) because he would not let speak in order to clarify what happened, and just what he was looking for, "just shut up you idiot and do it" So I did. I don't even know where he wanted to go, he wouldn't say, just kept calling me names, so sent him right back to where he was.

    We want to help, and we want to do it right, help us help you. Thank you won't make you implode either.

    if you only knew 6/26/11 8:25AM

  • IF ONLY YOU KNEW WHAT WE HAD TO DEAL WITH.

    ONSTAR IS CONSTANTLY CHANGING OUR SCRIPTS.

    IHATEONSTAR 10/28/09 9:19PM



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