Oreck Customer Service

User Reviews, Ratings and Comments

Oreck customer service is ranked #683 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 27.17 out of a possible 200 based upon 28 ratings. This score rates Oreck customer service and customer support as Terrible.

NEGATIVE Comments

27 Negative Comments out of 28 Total Comments is 96.43%.

POSITIVE Comments

1 Positive Comment out of 28 Total Comments is 3.57%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Oreck

    Customer Service Scoreboard

    • 27.17 Overall Rating
      (out of 200 possible)
    • 27 negative comments (96.43%)
    • 1 positive comments (3.57%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 3.3 Reachability
    • 1.9 Cancellation
    • 3.2 Friendliness
    • 2.4 Product Knowledge

Add your review!

Posted by BV


Tried contacting customer service by e-mail for replacement parts for our XL-21 directly from the site. Been 10 days, no responses. Tried the chat, got a bot that took me to a pay site! WTF???

This is not only poor customer service, it is NO CUSTOMER SERVICE! Pathetic!

Posted by Wiiacuz


Bought an oreck xl a month ago. The bags came but no vacuum, and no one will respond to my emails. Chats say no agent is available. Tracking says label created but never moves. The company seems unethical! Should have thrown my$200 out the window and enjoyed it blowing in the wind.

Posted by DeeDee


This is my first Oreck vacuum cleaner, and I loved it up until it stopped working which was less than 2 1/2 years after I purchased it. I took it to the Oreck dealer in Fayetteville, GA, and was told that they couldn't get the part to fix it since Oreck no longer makes this particular one. Twice now I have tried to use their online chat for tech support, but never get a response. I had a Kenmore canister vac that worked for 20 years so an Oreck one that worked only 2 1/2 years is unacceptable!

Posted by Anonymous


I dropped my Oreck off on Nov 25th for anew handle because they are cheap plastic and has broken 3 times!!! I still have no vacuum cleaner, went through the holidays with nothing!!
I called twice to get rude response that the part comes from overseas and it's "out of their hands" & we'll call when the part comes in, no loaners because we'll ppl don't return them?!
This Friday will be 5 weeks without my vacuum cleaner and to think the salesman was trying to sell me another one?!?!
I've been an Oreck owner for over 20 years but the quality or customer service sure isn't even CLOSE to what it once was!

Posted by Anonymous


Filters fir my air purifiers have never been readily available
I've been without filters for a year
I ordered and paid for (over $300) 6 months ago
I've called twice and got done silly explanations about a warehouse???
The claims that the filters last 3 yrs is a crock
I would like my filters
I don't want to buy new purifiers

Posted by Anonymous


I bought the Ultimate Handheld Oreck, paid about 200.00. The main thing I liked was the shoulder strap, so both hands were free to use the vacuum and move things around. About 2 weeks after I received the vacuum the clasp for the shoulder strap broke. I contacted Oreck and they said they would send me a new strap. That was Wed, Oct 20, 2021, 11:52AM. I'm still waiting for the strap. I'm absolutely discussed with Oreck customer service. I've contacted them many times through both their web site and email. I should have just returned the entire vacuum at their expense.

Every time I contact them I get the exact same response, I received the following message Jan 24, 2022, 5:31 PM:

"We understand you are unhappy with the time frame it has taken to get your Oreck CC1600 Shoulder strap replaced.

We are continuing to check on your order and will email when it ships with the tracking information."

Posted by Judy


I have an Oreck vacuum cleaner and I bought it because it is lightweight. And that's about all I can say about it. The reason? The bag docking part is made of cheap plastic and as a result when removing a bag that docking part breaks. The bags used to have a little tab on them. You were supposed to pull on the little tab. That would lower the plastic part and the bag would slide out. However the plastic is so flimsy that it would break when the bag tab was pulled. So how did Oreck fix the problem? They removed the pull tab from the bag instead of putting in a better plastic docking part. The result? It's harder to get the bags out AND the plastic still breaks. My vacuum is in the shop right now because of this problem. This is the second time I've had it in for the same problem. I asked about the pull tab on the bags being removed and the repair person said it was removed from the bags because that plastic part kept breaking. Well it's still breaking. I can't recommend a product that has faulty parts and I'll never recommend an Oreck.

Posted by Patsy britt


I went to local fayetteville, ga office of Oreck to replenish my supplies of bags for my handheld oreck and she would not take my cash or check-only a debit or credit card which i prefer not to use. I cannot tell you how many years i have been buying these bags and you probably cannot either. Plus the bags weren't in a bag but she counted out 12. I never heard the price. I left the store so angry. And she then wants to know if i have a driver's license as i get to the door. If this woman had followed and apologized to me, i might have bought them. If this is new corporate and/or local store policy, you deserve to go out of business for treating long-term customers this way. I would NEVER have treated my customers in my business this way.
Patsy Britt

Posted by rosalyn


after service awfullmy model no of my machine has been put on someone else's name not at all helpful used only twice and no aftersale help at all

Posted by Oreck Corp. sucks ass


I cannot believe how horrible this company treats it's employees. They pay them below minimum wage hourly rate but they can make a bonus if they sell supplies. Now when they work their butts off to earn the bonus, their names get put in a hat and they only get bonuses by luck of the draw.
How do you expect someone to take care of their family when you keep ripping them off? Oreck, you should be ashamed of yourselves.

Posted by Skeeter


I received an email telling me I can get a free cleaning for my vacuum. When I went to the store, the sales rep tried to sell me everything under the sun, my vacuum was still working like a champ and I didn't need anything but the free cleaning that was offered. They said it would be 5-6 days. I asked for a receipt for dropping it off, he said the service ticket (they kept) was all that was needed. This was on May 2nd, 2018. On May 12th I went back to the store to pick it up, they said I didn't drop it off until May 10th (which was a lie). Now I'm concerned if they didn't log it in until May 10th, how do they no which vacuum was mine. Will I get MY vacuum back. Service agent was the same one I dropped it off with. I told him he had until the 16th to have MY vacuum ready for me to pick up. This is in the Maplewood, MN location. I have had my vacuum since 2012 and it is a good vacuum. I previously traded it on this one and have dealt with this store on numerous occasions. The quality of service has really declined. Need a new sales associate!!

Posted by Mjean


I just spoke to Jason, in the Santa Monica store. I told him my long story of dealing with a man named Kale. He seemed to know exactly why I was so frustrated. I left a previous review about Kale, who is rude, disrespectful, and I would go as far to say , a liar.

Anyway Jason was very respectful, nice and genuine. He promised to call me back, and he did. He promised to try and get help for me, and I finally felt some relief that my problem with Oreck, namely Kale in Santa Monica, would be resolved.

Thank you Jason for showing respect and professionalism, which one should do in any customer service. I am very thankful I finally got to speak with someone other than the very rude disrespectful, Kale. Who is doing harm to Oreck's name. This man needs to take curtious classes , or be fired as soon as possible.

Thank you again, Jason it was a pleasure, and a relief to know someone finally listen and heard what was going on.

The below reviews are on Kale, not Jason.

Martha Lennon

Posted by Anonymous


Oreck store in greensburg pa route 30 location does not return customer calls promply

Posted by Lester


My Oreck power scrubber broke while under warranty. Took it to the repair shop oreck customer service sent me to. Each time I call repair shop says oreck sent the wrong part and they should replace the machine. Customer service puts me on hold, calls the repair shop and then advises me that they have instructed them to order the correct part. This has happened 3 times. I took the machine (M900) to the repair shop in April. It is now September. 5 months! To say I am dissatisfied would be an understatement.

Posted by Anonymous


The absolute worst at repairs and customer service,,,do yourself a favor,,,NEVER do business with this company,,,have no clue how Oreck has managed to stay in business!!!!

Posted by WTH


I purchased a Oreck rinse-a-matic,steemer ultra.This appears to be a easy piece of equipment out of the box.I should have returned this nightmare.I had to wrestle with putting the water tank on,it would not pop,slide, or lock in place to get a suction.Finally after 20 minutes,it worked.Now attempting to use once again,cslled customer service,put a little lotion on the nipples,another wrestling match.For fear of getting arrested I would give this to a salvage company for just what it is a piece of junk, they don't want it.This is my perception.I truly will not purchase any oreck products

Posted by Anonymous


VERY MAD CONSUMER...LIVE IN PHILADELPHIA PA.BROUGHT 4 oreck vacuums for my business. They are crap, they have been back to the oreck store a dozen times since I brought them.Only had them 13 months. Ardmore area,I have two their now it is taking them almost two months to fix them. WHY??? Sales man is very Rude.. What can I do. They guarantee their vacuums??? Don't think so.. ok now it's time to call the BBB ON THEM... better business bureau.. whatcha think???

Posted by Cleanqueen


I have an Oreck 100 steamer. I have replaced the head after using it about a dozen times. With the new head and using it just two times, inside where the head attaches to the handle, the plastic shattered causing steam to come out the top. Oreck's customer service was of no help. They basically told me it is out of warranty so sorry for your luck! My dealer was trying to get me to buy a newer version. Are you kidding me!

Posted by I was a loyal Oreck customer


I bought their carpet cleaner machine. First time I used it, I wound up with a huge puddle on my wooden floors because a hose came loose. Had to take it back to them, I couldn't see where to reattach it, they assured me they secured it now with tie wraps & it should be good...WRONG...same puddle. When I called them I admit I was angry, the Owner did nothing to satisfy me, just gave me a lecture & hung up on me!! So rude, so I called back & got a worker, to quote him "go ahead & report us, we are the #1 Oreck ctr. They wouldn't do anything to us anyway". Real nice Oreck corporation, these are the type of people you have representing your company. It's because of this treatment you have lost a loyal customer!! Stay away from the Carle Place store people

Posted by JANE


I have and Oreck carpet cleaner and it does a great job when it works.
Every time I use it I have a problem. The cleaning lq in the small containers are very expensive. I have used the machine less then 10 times and have had it in the shop 3 times. I will put it in the church rummage sale and buy another brand. It may not do as good of a job, but hopefully I won't have all the frustrations! Jane Zehnder

Posted by blazer


Chapter11. Now know why after 3 e-mails no contact, and service rep very rude. Sent my oreck back. (Junk)
When took it in for a tune-up salesman advice we don't cary that model, and tried to sell me another brand for $799.99, and allowing me $100.00 trade in.

Posted by Anonymous


I am in need of vacuum bags for my Oreck and I called the local store (20 miles rt from my house). The store is open on Sunday from 12:00 to 5:00. I arrived at 1:30 and the store was not open. I waited around till 2:00 and the store was still not open. I asked the clerks in the next store if they knew anything and was told that the person who should be there has trouble getting there on time. He used to call at times to ask them to put on sign on the door, but the manager said "no more" Altamonte Springs, FL

Posted by Pam Travis


I recently purchased an Oreck XL Edge. I hadn't had it two months when the cord came loose from the handle and the base of the vacuum falls when you pick it up. This vacuum is a piece of junk. I was sold on Oreck years ago with an upgrade XL but this Edge is not worth having. I called customer service and was told I had to take to the Oreck dealer. Well should it not last longer than 2 months??? The closest dealer is about 30 miles away. It's kind of hard to take and leave it there when I use this for my work. I would not advise anyone to purchase this machine.

Posted by BKNY


Not a happy customer! I took my Oreck to the York Pa. store for a check up. The sales person Kevin said I needed a new brush. I told him not now that I don't use it that much, he said that's what everyone says. He was very rude. I will never get a Oreck vacuum again!

Posted by Kim


I recently went in to the Oreck outlet store in Mayfield Hts, OH to claim my free tuneup from a flyer I received in the mail. My Oreck vacuum is 10yrs old and still runs great and was serviced last year. Upon walking into the store, I was approached in an aggressive manner, and was subsequently berrated for attempting to service such an old vacuum. Mike Saracene, the worker from the store, was rude, abrupt, and treated me like I was not even wanted it the store unless I was going to consider trading my vacuum in for a new model. I was being lectured on all the parts that would need replaced, etc., and how the "free offer" isn't even worth doing. I was offended and embarrassed and surprised that this employee was so shocked that the wonderful Oreck vacuum was still functioning after all these years. I will never return to this store because of Mike and I think he should consider working in a place where he has no contact with consumers or the public. I took my vacuum and left the store without claiming my free tuneup...thanks for nothing.

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Posted by Hard on carpet cleaning


This website will not accept positive comments on Oreck machines which have served me flawlessly for over 10 years under impossible conditions.

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