PG&E Customer Service Complaints - page 2

The "how to reach a live person" no longer works. The recording literally says "requesting an agent is not a valid option" and tells you to use the website or phone options. They have cut off all customer service period.

Please allow me vent, rant, and rave. On September 7,2020 late in the evening you cut my power. I was told it was to preserve power and help prevent fire hazzard. No one took the time, or cared, to notice we were already in the middle of a fire hazzard. Hamlet the Bear fire. But, in your infinite wisdom, you did cut power. You cut off power, phone service, Tv, internet, and water. We had no way to obtain fire information until police showed up by and told us to leave now. Even if I had the possibly to defend my home by because you cut any possible access to water you made that impossible. I do not know if I could have saved my home,but took me that option away from by me. My home was not large but had been in my family I for over by 50 years. It was built by by my father in. Now because you just had to be cut power for a what by ever reason and deny me any be chance I of defending be it, no water, all I have is ash. I may have been able to do so by but I will never know.

PGE is the most messed up mismanaged greedy group of entitled useless pigs You have no right to turn of the public's power because of your shortcomings, lack of maintenance and upgrades. NON OF YOU SHOULD BE ALLOWD ELECTRICITY OR AIR CONDITIONING WHILE THE REST OF US ARE SHUT OFF YOU ARE A BUNCH OF SELF ENTITLED Garbage

A website with severely limited options is not customer service. It is triage. It is incredibly frustrating to be locked to a monopoly that you cannot even contact to get help unless it is to report a billing problem or an explosion.

we are retired seniors who are poor. we didn't have enough social security to file income tax this year. we have just had our freezer worked on twice and we lost over 500.00 worth of meat lost. the freezer also blew the compresser out. It worked fine both times until we had several power outages. we also lost the meat in our side by side frigerator in the house from the same outages. we also had the refrigerator worked on in the house. isn't there anything you can do for us? we live in Columbia, California, 95310. our repairman said it was the outages that caused our trouble.

Our power has been out since 8:30 pm on 3/16/2020. I received a text telling me it was restored. Power went on for a few minutes and then off again. Just received another message that power won't be restored for another 24 hours. My wife is senior citizen home alone with no power!!!! Why can't I get a straight answer and can't I speak with a warm body?

I was trying to get a live person >>> It is almost impossible to get a live person. how ridiculous this is!!!!!!!!!!!!

They won't pick up the phone no matter how you try, unless you tell them it's an emergency. Most often, you get lost in touchtone hell. Just awful. But they are a monopoly, so why care about the customer?

Tried to sign up for service at 944 East St apt 2, Lafayette, CA. It turned red and said there's a problem with this address and gave no explanation.

Don't use profanity??? For you to ask that means your service is so messed up that profanity is probably used lots and lots of time. My problem is your messed up on line customer service to pay my bill. EVERY single month I'm told my password or username is not valid. EVERY SINGLE MONTH. After attempting my information several times till I'm locked out I end up having to pay by phone and pay the stupid FEE. I believe you make lots of money that way. I WANT my original username and password that I started with. I chose it specificities but now unable to use it. Please email me or send me a text with my username and password the one I started with. I don't give a hoot about your security. Just give it back to me. So I don't have to pay the stupid fee to pay my bill. Otherwise I guess I'll have to go back to writing checks. I'm super super mad. But give me credit for not using profanity when I really really wanted to. And give me my username and password.

I have been trying to reach a live customer service representative, since March 28, 2019, to no avail!!! Regarding my last month payment to explain that all my outgoing mail(monthly bills) were stolen from my mailbox around the 2nd or 3rd of March,,, I have made last month and this months payment on line, but just wanted to explain what happen. Being a customer or PG&E for 50 years, have been rarely late our payments.

Where do I get a claims form,for my lost food. When you shut down my power,in Pollock pines, while we had no wind.

Costumer service of pg&e sucks!! Rudest representative I have ever talked.. uncaring and so impolite.. si rude..rudest of all the rudest..

Yesterday i call pg$e because I was charged a deposit and by asking questions this guy keeps on interupting me saying you you're asking multiple questions and saying do you understand what I am saying , so rude and so uncaring .. Unfortunately I didn't get this rudest persons name.. I toldHe saidi was charged deposit because my service was cut without because of not paying, cutting my service without notice, and my due date is April 5 and I have 15 days to pay for it and I pay April 12 and my service was cut without notice.. so rude ..

A women in Madera has been without power for 5 days now. The storm broke the line at the house, PGE would not touch it. Electrictrican fixed it, she had to wait 3 more days for pge inspection. Day of inspection, they found a hole in the wall by the box, won't pass it. Now she has to wait longer. This women has a bad heart and and has to have oxygen. PGE told her to go to the hospital then! Are they going to pay for a weeks stay at the hospital? This is rediculous! Where's the compassion? What's wrong with you people?

We received a call from an individual claiming to be from PG&E...trying to collect requesting a credit card number BOGUS.. today Saturday 10:00am 10-21-17 they even answered as pge NOT PACIFIC GAS AND ELECTRIC

please look into this fraudulent collection attempt.

I was cut off by a PG&E truck driver today while on the freeway. He was going way under the speed limit on the freeway, and forced us to slam our our breaks (in the rain, mind you). Then when we were finally able to pass him, he flipped us off and called me an ass hole. I couldn't get the till free number from the back of his car, but his license plate number

Worst customer service. I was on hold for 35 minutes before I got to Fresno Call center and spoke to Victor who was not much help and very unprofessional. No wonder these call centers are getting outsourced.

Today, Aug 5, 2016, at around 3:00pm the PG&E vehicle 6F09619 was driving erratically and almost got into a car accent on Tharp rd. in front of LOWES. This driver was as unconcerned about the safety of anyone as he was about the law. I hope you take a look at his driving habits before someone gets hurt.

Thomas Moore started off by giving a false name. Beverly shirey was very rude cussed at me and was not helpful at all. Set up my account 2 months ago never received the bill called to verify billing address they said they updated the billing address still never received the bill never received a phone call anything and my power was shut off. Your employees were very rude stating that they did make phone calls and it wasn't their fault that they didn't put the correct address into the computer. This is all being documented and forwarded to a lawyer. Monopolies are illegal in this state.

I was on a payment plan with PG&E, but they turned my service off because I missed a date on the plan. I received no notice, no e-mail, no call. Now they want a 400.00 deposit or someone to sign for me, a customer of 35 years. It is humiliating how they treat their customers, especially when we have no choice in who we buy our energy from.

Dear PG&E,

**Alert** There is NO email notification that online payments have failed and or were never processed.

I recently had my power shut off due to an online payment that was never processed in December. Although I had received a confirmation emails explicitly saying "PG&E One Time Payment Confirmation".

In addition to the online payment never processing and my power being shutoff when I called about my bill I had the worst experience of my life. Silvia Sanchez from the call center in Fresno Ca was belittling, demeaning and was probably the ruddiest person I've ever spoken with in customer service.

Silvia Sanchez continuously treated me as if I was a common criminal that didn't pay my bill whenever whenever I asked a question.

Silvia Sanchez behavior was an extremely poor reflection on PG&E as a company, brand and reputation.

I moved to an area in Santa Rosa off Calistoga Rd in April of 2014. I have never experienced so many power outages in my life! Most of them of course are by falling trees during storms which I get but PG&E also schedules power outages to do work. It's never in the late spring or early summer.... It's in the dead of winter. One is scheduled today 3/8/16 from 8am to 4pm and the high is going to be 54 degrees.......
Since I've lived in my home we have had 11 power outages due to weather and 6 power outages due to PG&E work.

after making a payment that did go thru there pay by phone service, I was contacted by a rude collections rep and informed that the payment had not been received. she was no help and very abrupt this is not a person that is helpful and frankly she was very arrogant
Most collections personal will help work thru a problem, she was a finger pointer and angered me greatly

Waited half hour to speak to a human then that person could not hear me I could hear him si he disconnected
My bill it way too high for a under 100 sq food duplex I've asked for assistance to have someone check my place and am today to read the meter myself. I can't I don't know where it is. I've asked for financial help and I make 100 too much a month living on social security I've arranged to make payments but it says I owe full amount today in addition to feb small installment
Ver frustrating