Posted by Lady Director
Unfortunately, there isn't an option for leaving a zero-star review! This bank is the worst. After completing a wire transfer from my account to purchase a home in a different state, I went in to have the second wire transfer done and they refused. My only option was a certified check which I had to overnight the check and wait for it to clear. After the second transaction I received a letter stating they were closing my account in roughly 25 days.
I pay all my bills online through the bank or my credit card. I was treated extremely rudely by the branch who refused to return two phone calls to me. In the meantime, I was closing out a large investment account and asked to have the funds wired into another account under my name. Two days went by, and I saw no movement in my account. Luckily, I phoned the bank's wire transfer department and was told that they couldn't see the transfer and believed it had not been initiated. At the same time, after removing my auto pay accounts except for two that were due immediately, I saw online they had not paid one of the auto pays. Another trip to the branch since they wouldn't return my phone call.
I ended up taking a certified check for the whole amount of my account.
And now, I am receiving below balance notices on my email.
This bank is the worst!