PNC Bank Positive Customer Service Ratings - page 2

debit card was cracked so i called the 888 number and within a minute of prompts i got to talk to a nice lady who ordered me a new card for no cost. they have always been nice on phone and at bank

We will like to acknowledge all the help and the wonderful attitude your employee, Anthony Marraffino from the downtown Ft Pierce Branch, Fl. He turned what could have been a real pain in a neck into a breeze making phone calls for us for solving an issue. He went above and beyond and we could not say enough about his great personality and customer service. Thank you very much. Ann Marie Antino

While in my local Giant, one of your representatives approached me and was so genuine and sincerely interested, courteous, and polite that I decided to open an account and have been with you over a year. I choose to go to that same branch whenever I have questions or concerns regarding my account before I will call customer service. As a matter of fact, I have only called customer service once, and that was out of convenience of time. Every other time, the representatives have been able to help me or escalate it to Lawrence who was the branch manager. Yes, I know every worker in that location but name and face as they do me. Jonathan, Basim, Craig, Shante, and Lawerence all blew me away with their customer service skills every time I went. Even when I was just passing by while in the market they spoke. The few times there were a line, I didn’t mind waiting because I knew they were providing that same level of customer service to the person in front of me. I do not know how you were able to find such qualified people and managed to put them all in one location but the two times that I went to another PNC location, that level of service was never comparable. I was saddened to learn last week that the entire staff had been let go. The new person was pleasant enough but I do not see how you can find a better crew than the one you already had at that branch. The location is convenient to my job however there are more convenient banks that I could choose to go with. I went to PNC for them. You lost five great employees and one enthused customer. I regret that I didn’t sing their praises a long time ago but I can promise you that I am not alone in feeling this way about these employees. Please get them back.

April

I am writing a letter that I should have written a long time ago. While in my local Giant, one of your representatives approached me and was so genuine and sincerely interested, courteous, and polite that I decided to open an account and have been with you over a year. I choose to go to that same branch whenever I have questions or concerns regarding my account before I will call customer service. As a matter of fact, I have only called customer service once, and that was out of convenience of time. Every other time, the representatives have been able to help me or escalate it to Lawrence who was the branch manager. Yes, I know every worker in that location but name and face as they do me. Jonathan, Basim, Craig, Shante, and Lawerence all blew me away with their customer service skills every time I went. Even when I was just passing by while in the market they spoke. The few times there were a line, I didn’t mind waiting because I knew they were providing that same level of customer service to the person in front of me. I do not know how you were able to find such qualified people and managed to put them all in one location but the two times that I went to another PNC location, that level of service was never comparable. I was saddened to learn last week that the entire staff had been let go. The new person was pleasant enough but I do not see how you can find a better crew than the one you already had at that branch. The location is convenient to my job however there are more convenient banks that I could choose to go with. I went to PNC for them. You lost five great employees and one enthused customer. I regret that I didn’t sing their praises a long time ago but I can promise you that I am not alone in feeling this way about these employees. Please get them back.

April

The women working at the East Liberty branch have been nothing but helpful and nice when I am there. For my business, I'm there at least 10 times per month.

I am in Ca. -where there are no PNC banks-
I talked to the most patient- helpful employee
Tiffany Lawrence; spent over 1/2 hour on the
phone with me to help me set an account for my smart phone. Now I can make deposits
anywhere I travel- then use my Virtual Wallet
ATM card for withdrawals or charges.
PNC personel are always helpful.

I have an auto loan with PNC. I have been trying to make the payment for a few days with CLCInfo.com and wasn't able to log into my account. I was told to call back in a few days. I called PNC to tell them of this problem. I was told by Barb(representative) that I will be charged $10 for taking the payment over the phone. I told her that is not fair for me to pay a fee if their system is at fault and asked to speak to a supervisor. She told me he won't be able to help me and we exchanged words for a few minutes. Jim(supervisor)abruptly came on the phone to tell me he will transfer me to collections and cannot help me (wasn't not given a chance to explain what happened to him). Collections rep came on the phone and told me they did not have a home phone number but a cell phone number and the cell phone number was placed in the home number slot. I have been making payments on this loan for the past 2 years and never had this problem. So I asked her, how was I suppose to know that and I felt it was their responsibility to take care of that. She did not agree and gave me attitude and hung up.....Thanks for the wonderful experience today PNC. FYI...my situation was not resolved, I'm still trying to pay my bill..

Betty branch manager at branch 853 was very professional on the way she handles issue. Jason Dugan at customer service said that I would have to call the branch it self to handle my issue. So after talking to a customer service rep. Then Jason Dugan did me no good. Jason did not explain himself and how PNC would have to handle the issue. All he had to do is what Betty did and explain it better to me instead of saying a lot of dates and charge a month in the rear. Thank God for Betty, I will stay a PNC member. I was about to transfer all funds out of accounts. All rating is on Betty only.

I am a PNC customer and every time when I visit the services are good, but their closing time is always earlier than closing hours which is 6:00PM. The location is 13826 Lee Highway, Centreville, VA 20120. I think they close like 5 minutes earlier than the closing time which is 6:00PM. I went there before 3 minute and it was locked and even drive thru were closed. I think they should have close the bank on time not early.

This is a recent e-mail I sent to PNC, it speaks for itself.

Dear Sir or Ma'am,

I just want to take a moment to express how impressed I am with the outstanding customer service I both witnessed and experienced at your branch at 2665 Muegge Road, Saint Charles, MO 63303.

I entered your branch about 30 minutes before they closed on Saturday, February 12th, 2012. I was greeted by one of the most polite gentlemen I have ever had the honor of meeting, named Bob. I told him that I needed to speak with somebody regarding fraudulent activity on my PayPal/iTunes account which was linked to my PNC checking account. He asked me to wait a moment to speak with Ishita Sanghvi. He even asked if he could make a coffee for me. At this point I was already impressed.

During my wait, which lasted about 20 minutes (for which I am not upset at all as it was clear Ishita was providing excellent customer service to somebody else) I had the pleasure of watching Bob greet the customers by name as they arrived. He even knew exactly what type of coffee they liked and insisted on making it for them. I even watched him play with the children and give one a coloring book, and start friendly conversation with the customers.

Once I was able to speak with Ishita I explained that these fraudulent charges (which were no fault of PNC whatsoever) had caused me to incur an overdraft charge. I showed her documents from PayPal outlining their investigation and their findings, as well as documents showing that PayPal was in the process of putting the funds back into my PNC account. She was extremely polite and immediately initiated a credit to my account for the amount of the overdraft fee.

In a perfect world the hacker who stole money out of my account would be paying the overdraft fees, but unfortunately we all know this isn't a perfect world. This wasn't PNC's fault, or PayPal's fault, or iTune's fault, or my fault. PNC was understanding enough to not charge me a fee for being the victim of a crime, but not only that they went way above and beyond my expectations with their phenomenal customer service. I plan on staying with PNC indefinitely and will continue to recommend them to all of my friends and family.

Thank you so much for giving me one less thing to worry about in this stressful world!

PNC Gave me an Auto Loan of 2.09% on $74000 in Michigan. Two months thus far and no major problems. I called to change my address short, a 5 minute wait, the Woman I spoke with was "Super Nice" She gave me my loan number and a link so I could check my Loan www.clc-consumerservices.com

I have been reading a lot of these comments and I can't help but laugh. To the person with the "retarded" daughter, she needs a POA or a guardian to take care of her finances if she can't do it herself. If she can do it herself, then it was her mistake to bounce a check and it's up to her to take responsibility for having done so. I've had overdraft fees before. Laws now prohibit any overdraft fees unless they are valid to be given. Therefore, even the government agrees the fees your daughter got should have been charged, not just PNC.

To the person whose GPS stated they'd arrive 1-2 minutes before PNC closed and you were upset that even after your husband called that they were closed when you got there: PNC has a 5 minute rule. Open 5 minutes early, close 5 minutes late. Therefore, they stay open for those who arrive late just out of courtesy. You could not have arrived at 11:58 unless your clocks are wrong. Besides, if you saw on your GPS you'd arrive 1-2 minutes before close, you should have left earlier.

To the person who wants their money back for an unauthorized transaction: you already are. The company told you it could take up to 15 business days before you'd get it back but they said they'd credit it back. It was their fault they took it without authorization. You shouldn't expect a bank to pay you for another company's mistake.

I could go on and on. It's not always the company's fault because you don't get what you want. PNC Bank is a great company who became the 5th largest bank because it's a good bank. Just like all companies, they have policies they have to follow- and you have to take responsibility for your own actions.

PNC bought out National City in Niles, IL and I was very apprehensive. However, everything was not only kept the same, but got better. As a senior citizen, I am very happy with PNC - they care about me as a customer, they kept on the National City personnel so the people I talk to in the bank are familiar to me and even the new personnel that were added seem like old friends. The only way I'll change from PNC is if they get that big bank syndrome and make changes that will cost me money. At that point, I'll just have to find credit union.

i have a line of credit with pnc that was originated through nationalcity.the contract was prime plus 3 points.fee nc.whoops,pnc decided 6.5% wasnt enough so they raised the rate to 10.5%!i have great credit and have a business account wiyh them and several personal accounts with them.the used tax payer money to buy out national city and know they dont want to honor the contracts.corperate greed plkain and simple.

Several weeks ago I went to the PNC branch located at 6550 N Federal Hwy, Ft Lauderdale 33308. When I arrived, the bank was closed but employees were still inside. The receptionist saw me and opened the door asking if there was something I needed. I explained that I wanted to open a checking account but that since they were closed I would return the following day. She asked me to wait while she spoke with someone inside the bank. She returned not a minute later and asked if wanted to open the account now. I said that I did not want to impose as I know that when your day is over people like to get home and on with their personal life. At that point Anthony Bredwood who was sitting at a desk nearby addressed me and said that it was really no problem that he would be more than happy to help me, he advised me that he was going to be there for a while anyway so it was no inconvenience.
He went ahead and opened the account as well as educated me on the options for each type of account and recommended the one that would best suit my needs. Furthermore, I received a hand written note from Anthony in the mail thanking me for my business, which currently is not that much. I was very pleasantly surprised at how well I was received and treated. Both the receptionist, I did not get her name, and Anthony were very accommodating.

I am writing to compliment a very special young service representative. She currently works at 200 S. 40th st. Phila. PA, Her name is Clarissa Hobbs. She is always pleasant,professional and very knowledgable of all bank services and products. It's not often that you find such curteousness in todays times. This young lady deserves to be recongnized. Judy E. Philadelphia

My experience with Manda Crawford, Branch Manager at 1400 Merritt Blvd. Dundalk MD. was more then I ever could have hoped for. I was in the process of ordering new checks and she went above and beyond anything I could have expected to insure that I got exactly what I wanted. I have had many bad situations at other banking institutions I have dealt with during my 61yrs., but thanks to Manda I am very glad that I switched to PNC. Everyone at the branch does a great job and I am sure this is due in part to the manor in which Manda performs her job. Thanks again Manda and PNC.

Been banking with PNC since I was 2-3 years old and had a savings account, so over 40 years. Had dealings with many different office in Pgh area, and now live in Central Pa - only use 1 branch out here.

We do everything through them. Checking,Online Banking, Savings, Money Markets, Kids Savings, Mulitiple CD's. 1st Mtg refinance, Home Equity, Paid car loans, Paid personal loans.
Safe Deposit.

I have NEVER paid ONE fee for any account.
When I got gyped at an ATM with a 10.00 in place of a 20.00...credited to my account in a day.

My 1st Mtg and Home Equity were approved within 2 days with no hassles and minimal fee.

I have been more than please with the service I have received over the years.

Pure usury! Don't give me $.07 of your money on overdraft charges and charge me $36.00 for the privilege. The Mob ain't got nothing on banks or do they? It's time for banks and creditors to be reformed from robbery by proxy. If you loan someone money,and they don't pay you in a timely manner, you can not attached excessive interest legally. Question, why are the banks allowed to financially raped their customers and get away with it? If I had the money, than by all means I wouldn't have an overdraft. We aren't all well off, some like me are the working poor and we do bank, it's just hard thinking that the prominent folks like bankers and those they employ are the real crooks, that don't do time.

I wanted to send this message to thank-you for the help I received yesterday in fixing my telephone access for my accounts. I believe the person who helped me the name was Damicah. Thank-you. Glenn Davis

Best Bank EVER! The customer service rocks! The employees are the greatest. Most of the people who post negative comments are just mad at some overdraft that was that person's fault; they always want to blame the bank. The bank is not responsible for keeping track of your records.