- Submit your comment >>
I am in total agreement with Madmark. This is my 1st and last Palm purchase. I had no idea HP had bought them. I was finished with HP a few years back when I purchased a laptop through QVC and received horrible horrible customer service while the laptop was SUPPOSELY still under warranty. I first argued with online customer support that I purchased my phone in 2010 and not 2009. The online rep kept typing I would be charged $199. I disonnected and called customer support this past Saturday and the lady kept placing me on hold, my phone died and it takes a while to charge and come on so she said to let the phone charge and she would call me back within 3-5min. Here it is Monday, no callback. I called again and spoke to a gentleman that even though he placed me on hold 3 times he did get some resolution. I can pay for shipping and send my phone in to the repair center for a free repair and it will be sent back to me within 5-7business days OR I can pay $29.95 with a credit card today and a refurbished phone would be sent out. He said if I don't return the nonworking unit I would be charged $400. I asked if he was aware that Palm is the only brand that charges to send out a refurbished unit WHILE the phone is still under MANUFACTURER warranty? He only explained that this is Palm's policy. I advised PALM is the ONLY brand that does this!! I will never purchase another. This is ridiculous. WHY did the 1st agent argue with me about my purchase date. This company does not want to take responsiblity for defective products!! BEWARE!!Ethansmom2010 7/4/11 6:12PM
This number has been changed to 877-426-3777 for customer service.trinty5:7 7/2/11 3:07PM
Absolutely the worst customer service department I have ever dealt with. after 5 hours of phone calls and 3 1/2 hrs with one rep from corporate customer relations department (usually the people that are actually able to resolve issues) I thought I had resolved a warranty repair issue and Palm would actually repair the Palm Pre Plus smart phone without a $400 deposit. Yes, $400 deposit on a phone still under warranty. I was to ship the phone back to their repair facility and call corporate customer relations with the tracking number.At that point, they were to ship a refurbished phone back to me.I shipped the phone on Friday afternoon and called them with the tracking number.A few hours later, I received a tracking number from Palm, which when tracked, showed that they expected to ship that day and the phone should arrive on Monday.While occaisonally checking the tracking over the weekend, it became apparent that the phone was never shipped as promised.Upon inquiring as to the staus of the shipment on Monday, I was told that it would "PROBABLY" be shipped Monday and I would have it on Tuesday. I asked the rep if she could do better than confirm that the phone had not yet shipped (I already knew that) and "Probably" was the best she could do. I do not have the luxury of spendidng hour after hour talking to a Palm Corporate Customer Relations Rep who did not seem to make any effort to deliver on their promise. After arriving home from work and tracking again and finding that there was still no progress at all I called and talked to my 4th Corporate Customer Relations Rep who told me that since it was after 7:00PM, he could not accomplish anything until tomorrow at best. I am skeptical at best.I now understand why Palm was in bankruptcy when HP bought them. I caution everyone to avoid purchasing ANY PALM PRODUCT. In fact, the phone in question was purchased through the HP online store and was not only FREE with a 2 year contract extension with AT&T, but I also received a $50 gift card for thr HP store. The net cost of the phone was -$50. Moral of the story--You get what you Pay For. Caviat Emptor. Once I get this phone backm (if I ever do) I will be done with Palm and HP FOREVER. Enough is Enough.Madmark 3/14/11 4:52PM
I am so frustrated with this phone. And I cannot get a person. My phone blows. Very bad service and supportsundancej8 11/5/10 8:34PM
I was calling about a PALM T/X that was malfunctioning, and purchased from Dell with a Dell ESP. It is VERY difficult to find an appropriate phone number for PALM customer service. Then I am told that since the product is more than 90 days from purchase, there is a charge for the call, then I get to speak with a gentleman who speaks English quite poorly with a very thick accent. Eventually, I got the problem taken care of...after a few hours and at least a dozen phone calls....peekay 7/29/09 11:33AM
they charge for tech support?!?!?!?! I'll try a blackberry next. I Hate Palm!! P>O>S>, horrbile products, service, and reliabilityB 3/2/09 6:29PM
- There are currently 0 Positive Comments for Palm.
Be the first to submit a Positive Comment >>
- There are currently 0 Employee Comments for Palm.
Be the first to submit a comment from an Employee >>
|Share With Others|
We are proud to recognize the companies providing the best customer service each year within their industry.
|Check out these popular comparisons of Palm customer service versus other companies:|
|Authorized representatives of Palm can sign up to reply to any of the comments found on this page.|
Palm customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
|Get Help Online|
|Get immediate support for your Palm questions from HelpOwl.com.|
|Reviews & Ratings|
|View thousands of Palm user reviews and customer ratings available at ReviewOwl.com.|
|Find free Palm manuals and user guides available at ManualOwl.com.|
3000 Private Jets in the palm of your hand?
"We're leading a revolution in private air, creating brand new technologies from the ground up and providing only the highest levels of luxury, customer service and safety. Taking the private air charter process out of the eighties and into the future ...
Hospitality employees recognized for outstanding service
The H.E.R.O.E.S. program gives special recognition to individuals for their dedicated customer service and commitment to excellence in the tourism industry. Thirty nominees were recognized for going above and beyond their daily responsibilities to ...
San's Pizzeria Keeps Locals Coming Back for More
San's mother contributes by making tasty desserts like carrot cake and a chocolate chip cheesecake that will have you coming back for more. San says that in addition to giving great customer service, his pizzeria stands out among the rest because of ...