Panasonic Customer Service

6/9/22 I bought a Panasonic microwave from Home Depot. It came with a 1 year warranty. In April of 2023 it stopped working. I was told to contact a Panasonic repair shop in Hawaii, which I did. I turned my microwave in to the Panasonic recommended shop on 4/14/23. Since then I have spoken with the local shop repeatedly and have been told that Panasonic recommended replacing parts, which the shop did each time. The shop informed me that there were several other microwaves that were turned into them for repair for the same issue and that there were so many microwaves with that issue coming in, they had stopped accepting more. After 7 months I was told to contact Panasonic directly because they were not responding to the local repair shop. Panasonic doesn't have an easily accessible N. America phone number, so I was forced to use their chat function. The first person I spoke with said they would escalate my issue and I would be contacted, which I was not. I contacted Panasonic today and spoke with "Mia" who is quite rude and told me to read their return/refund policy. She also claimed a supervisor was unavailable.

My Panasonic was facing sudden blow of fan and then the AC is not responding to remote. I called service man from Panasonic customer service. The service person after diagnosis told me indoor PCB board is damaged and it needs to replace asked for Rs.3500. Then he opened the PCB and carried with him for repair with my permission. After 2 days he called and told that no problem in the PCB inside motor is damaged. So he came reset the PCB and replaced the motor with an old motor. The AC started. When he joined all the parts and again started the AC my MCB went down. Now he was telling the PCB must be changed.
I am confused.

your singapore service center is a shell, no people pick up calls, servicing of aircond is subcontracted to outsider who only charging very high price. Recently I engaged your sp called the Panasonic service to have a look on my aircond and technician told me the sensor board was spoiled. Took them a week to send back a quotation to me. To my suprise, they quoted me the sensor board plus the "mother board". Pls my mother board is still fine, I know....I have a sytong feeling, they are doing something behind your back....time for u to dig deeper. O say no more. NO MORE PANASOMIC AIRCOND...

The Manuel is not helpful as there is not an index. I cannot figure out how to turn the sound on and off on the handset for the phone KX-TG7875 and can never reach anyone to help me.

This phone is so complicated. I wish a had bought a different brand that at least has customer support live/

I bought a washing machine 2 years ago. I'm still waiting for the replacement parts , service centre told me it takes 1 to 2 month to replace the PCBA. ( still under warranty ) isn't that too long?
Need to wash my family clothes at the near by Laumdry daily

I have your portable phones 3 n I'm so disappointed I have them for 15 months n they just stopped working not holding charge I've tried all kind of batteries nothing is working. Your warranty is only 12 mo.

HORRIBLE!!!! Cannot even properly program their telephones!

I bought a panasonic microwave in August 2022 and it lost all power in December 2022. I sent an email to customer service, they sent back local repair stores. None of them repair microwaves. Panasonic also said they need pictures if microwave, copy of receipt etc. I sent it and they keep sending me emails asking for the same thing. I then sent a certified return receipt mail. No response. This microwave is still under warranty. But there is no way to get this resolved. DON'T BUY ANYTHING PANASONIC.

I have been TRYING to contact a live person at customer service to help me resolve an problem with a Panasonic bathroom ventilation fan for a client of mine (I am a handyman in the San Francisco area) for over two months. I call the 1-800-211-7262 number and get this robot who talks too fast and I can't understand her accent. I hear that there is a long wait time and that if the product is over 6 months old there is a 94 dollar charge before I can talk to a service tech. I just now, AGAIN, tried to call in but now, at 1:00 PM San Francisco time, the call center is now CLOSED!

I AM TRYING TO TAKE CARE OF MY CUSTOMER!!

I have had this inside blower assembly on my dining room table for over 2 months while trying to get this repair issue resolved and I-----AM------NOT------GETTING-----ANYWHERE!!!! WHAT KIND OF CUSTONER SERVICE IS THIS????

i an now at the point where I my just get a different bathroom fan from ANOTHER manufacturer and NEVER-EVER buy a Panasonic product again nor recommend Panasonic to ANYONE. Your customer service--well I can't really describe it, other that it is NO service at all!

You can reach me at (650) 490-0128 or e-mail me at [email protected] if you are interested in helping me resolve this issue. I don't know what parts to buy, and I bought a motor for the fan, it was delivered damaged and now it looks like it is an electronic issue, but, I-----DON'T-----KNOW, and THAT is why I have been trying to contact customer service, all in vain, trying to resolve this.

I would like a call back to try to resolve this or I am just going to get another brand motor and not another Panasonic.

I URGE you to improve your customer service. You have nowhere to go but UP. AT&T has better customer service that Panasonic and I FIRED THEM 17 years ago and went with a different carrier due to THEIR poor customer service.

My name is Bob Miller and I am with Bob's Handyman & Repair Service, and I am a General Contractor.

trying to get any help from Panasonic is useless, support numbers are impossible all they want is to charge you. it would be easier to obtain world peace. Panasonic was always the best products and usually cost a little more but now I have to rethink buying anything from them since they want to sell but not support

i have a panasonic phone model KX-GF670 also another model number on phone is KX-TG885SK I want to do a factory reset on system and there is no information as to how to do this

Are you ever available? I want to buy a new microwave and need to know which one will fit in the built-in frame from the old one. The phone says you are closed. Why? It's a Tuesday within your posted hours. Not a holiday. This is not my first try.

People this is not a joke do not buy Panasonic products, their products are not good and definitely do not worth your hard earned money. I bought an electronic shave little under one year for my husband birthday and it was a disappointment it wouldn't work I think it is dull because it wouldn't shave so I took it back where I bought it and all I get was running around so since the product says on the box that it has 2years warranty and it doesn't reach 2years as yet I contact their warranty team and the first guy was ok he tried to help but the last one man he handed it down to me he was so so rude and the it did not make it better I was told to pay the mailing fee to send the product to what they call their professional team to fix. Now consider you as a customer bought something and had to pay for it to get it fix to a company that says 2years warranty. Then it didn't stop there the other option I had was to gone on their website and buy another product and they would give me a discount and the customer service rep told me by mouth that is either I take it or leave it. All I can say is to stay away from Panasonic products and their warranty is false and whatever else they wrote on their product to sell is false, they lie and try to blame you for their faulty product just like they did to me by telling me that they saw cosmetic damage on the shave that was not able to shave.. please please please go to the review and comment page and read it and believe what is their, the comments are true, my mistakes were I didn't go their before, but now I am encouraging everyone to please read before buying...or dont even waste your time on panasonic products they dont worth it. Please people take it from me and there are more to this I just dont have the time to type everything. I hope this help somebody out there.

Worst worst worst product ever my advise to the whole wide world is to stay away

Tv Arrived..fault. Three Hours On Phones, Including Their Own Engineers. Now 10 Days Later, No Returns Label, As Promised From Day One, No Reply To Letter..and Not One Word Of Apology. Unbelievable.

Service Sucks

The one assign for my service not showing up on schedule date keep cancelling

The PANASONICL ESLV65 is THE WORST PRODUCT I HAVE EVER PURCHASED!
1. The screen was defective and I had to pay $59+ to get a new one. Meantime I had to carefully cover the sharp edge with adhesive tape and soon it was still cutting my face. Finally I gave in and sent them the $59+
2. Then it started turning on by itself exhausting the charged battery! I FINALLY got a real so called customer service agent who said just sending it in would cost me $60!
3. I looked up self repair on Utube and bought two sets of screw drivers in an effort to disassemble it and repair it myself. The SCREW WILL NOT BUDGE.
4. LOOKS LIKE I'VE BEEN SCREWED BY
PANASONIC. The total cost for getting PANASONIC to fix this shaver would be $120+ -- very nearly the price I paid for it!

DO NOT BY ANYTHING FROM PANASONIC. THEY ARE A RIP OFF COMPANY!

Having problems with Panasonic phone tried to trouble shoot no way to contact customer service forms on their website will not allow you to submit no phone number. Looked at how many negative comments and know for sure will never buy from them again.

Panasonic Steam Iron NI-U400CPSH.

Iron looks decent and the weight is good. Unfortunately, the water fill cover is extremely loose and CANNOT latch shut tightly. The cover keeps opening while ironing, resulting in water spilling out of the hole and onto my clothes.

I sent it to the Panasonic Service Center and was informed that this "loose water fill cover" would cost SGD$47 to repair because it is due to physical damage. I have been experiencing this issue ever since the first time I used the iron, so it is definitely not physical damage but rather, a product flaw. I even went down to a physical store to examine their display product, and the water fill cover was also extremely loose on the display piece.

Please go to the physical stores to take a look at this feature before you consider purchasing. I would NOT recommend for anyone to purchase this product.

Shipping prices aren't covered. Customers have to bear the cost. The shipping cost is almost the price of the product. Very disappointing. Also, customer care timings are very unfriendly for Pacific time.

Panasonic is committed to provide excellence???

NO REPLIES OR ACKNOWLEDGMENT FROM PANASONIC

Our Microwave just over 1 year old. It blew up causing major sparks and flames from inside the unit
Called Panasonic customer support. After few emails providing with details and information.
Their reply is:
We analyzed the case and we inform you that the sparks and flames are seen because of the failure of the magnetron or the inverter.

CANNOT GET ANY RESPONSE

Way to go Panasonic standing behind your equipment.

You might want to consider removing the following from your website.

One of Canada's Top 100 Reputable Brands, Interbrand's Best Global Brands, and one of the Top 10 Best Regarded Companies of The Forbes Global 2000 List.
Consumer Division
Delivers on our guarantee of engineering high-quality home
Panasonic Canada Inc. is committed to excellence in serving all customers

Panasonic blue ray player DMP-BD94 doesn't play Blu Ray discs. Bought Panasonic TV's, Phones with great success so thought how could this go wrong however this DVD unit after less than 4 months does NOT DO WHAT IT WAS DESIGNED TO DO!. Customer service is awful since now I have to drive my unit (using my gas,Time etc) to get the unit repaired when clearly this is a quality issue.

Panasonic blue ray player DMP-BD94 doesn't play Blu Ray discs. Unit is less than five months since purchase. All systems are degrading noticably Every time it is turned on. Waste of money.

Our Panasonic tv had a board complaint and it took a month for them to fix it. For a month I had to repeatedly call them to know the progress because they never get back.

The service is horrible. When a complaint is registered they won't get back and we have to call them to know about the progress. If the issue is solved too they won't get back still we have to call and ask. Disappointed with their service.

I bought a Panasonic KX-TGD530 phone system. The main cordless telephone unit stopped ringing. The Panasonic warranty on the phone has not run out. Panasonic Customer Support tells me I have to mail the phone to them. I'm in California they are in Florida. The phone system cost $49.00, the postage fee will be $16.00. Panasonic will refurbish the phone and resell it and I will pay for shipping it to them. Panasonic will replace my broken phone. What's wrong with this? Panasonic is predatory and taking advantage of their poor product to enrich the company.

I called your call centre on 12 June 2023 and spoke to Anah. He was extremely pleasant, answering all my questions regarding the door of my microwave not opening. Anah's voice was very pleasant and reassuring. He repeated all my quaries very patiently and clearily. He suggested borrowing a trolley from the Care Centre to transport the microwave upon getting there. I have yet to come across such a pleasant experience talking to a stranger over the phone.
Today, 13 June 2023, I took my microwave to the Panasonic Customer Care Centre (following specific directions given by Anah) at Bedok South Ave 1. I walked in and was greeted by Hafidah. Upon informing her of the issue with my microwave, Hafidah told me not to carry the microwave from my car as it is heavy. She brought a trolley and got the help of a man to help carry the microwave out of my car onto the trolley. I heard Hafidah calling him Sebastian.
Sebastian did a quick diagnostic check and informed me that it was only a minor issue of the door. Sebastian told me that it would take about 2 hours to fix the issue. Hafidah suggested I go for lunch at the place opposite Bedok MRT Station and that she would call me once the job is done.
Upon getting the call, I went back to the centre and was met by Hafidah, Sebastian and Jagadish. Your two technicians explained everything to me and placed the microwave back in my car.
Meanwhile I went to make the necessary payment to Hafidah. The experience was made even more pleasant when I had time to chat with Hafidah as there was no other customer. This simple chat made the experience very personal and memorable.
The personnal I mentioned all had very pleasant dispositions (even Anah, despite not having met him face-to-face). I wanted to meet him and say thank you personally but was told that it was not possible as the call centre was a secure area.
Congratulations and compliments to Panasonic Singapore on having such pleasant personnal who make visiting your Customer Care Centre a pleasant experience.
Please convey my appreciation and thanks to these personnal.

Purchased a four handset cordless phone system last year. One of them kep going flat after 2 months. Rang Panasonic & we trouble shot. Received new cradle,they rang to see if all OK "NO', very courteous. Sent me out a new charger which is what I thought initially, and all's a go. Am disabled and they rang to see I was OK while waiting. Customer Service excellent. Mark has been ringing to see if new part arrived, late due to floods. Got it and it's U beat again. Always purchased Panasonic product especially when first cordless phone came out. Would not buy any other brand. Thank you Panasonic, you did it again. A lemon of a small charger, minor problem and over warranty yet still replaced.

We are thrilled with Panasonic who stood by their product. They replaced our 55" Tv which was 3 years old but had failed - the only Panasonic product we have to have done so. The delivery and installation was also at no cost to us - a very good service by NZ Panasonic. Thank you - we will enjoy our new TV tonight!

Our 55"4K TV failed . Harvey Norman contacted Panasonic and Pansonic stood by its product - no questions asked, just an assessment by a firm paid by Panasonic. The delivery of a replacement Tv was prompt & installation was paid for by Panasonic. We have always bought Panasonic products and havehad no issues at all, which helped our decision to buy the TV. Good on Panasonic for standing by their product - and thank you, Panasonic.We are very pleased with the service.

My experience with Panasonic Warranty Service was exactly the same as AD.
The only difference I bought my camera at Costco, and I use my camera only for family events.
I sent a camera with lens cover not fully closing, beyond that the camera worked find.
They sent me a bill for $220 (plus the $20 I spent sending it to them) for they were not going to honor the warranty, claiming I had damaged the camera. However the photo they sent me shows a camera with the lens cover closed. This response from Panasonic took more than three weeks after they took possession of my camera.
You can find this same camera on Amazon for $205, you do the math.
There phone staff was most unhelpful, it seems this is there mode of operation.

Adrian in Jamaica was very helpful in resolving my problem with the flashing light indicating we have voice mail, even though the voice mail has been disabled.

I was experiencing the same !!! Very annoyed also. After going through customer service which actually you have to ask for customer support was a joy (not) !I got a number for repair, very nice gentleman in technical support . Sean was very understanding and gave me this .I hope it helps someone else !!!! By the way When automated answering service you have to ask for customer support 3xs.to talk to a Human !I felt like Dorthy!!

Came across paperwork for my Panasonic NE-7950 microwave. Bought it on 10-10-1983 for $366.76. I have used it most every day since then and have never had a problem with it. I just want to thank you for making such a wonderful product.

Well, I guess I got lucky. I was able to get through to a live person who helped me with my new Panasonic land line set including guiding me through the steps so that my cell will ring on my home phone. It was a little tricky getting to him and I did have to say "customer service" a lot until I did get to the "phone" product area. The tech couldn't have been nicer or more patient. So hang in there and choose your words carefully!!

I always have loved Panasonic products. I bought nn-gd3715 microwave oven. The panacrunch grip could be better. When you pour food from panacrunch it's failing. Better simple grip could do the trick.

My 4th Panasonic camera began having issues after 3 months. Emailed Panasonic & on the same day they replied with the McAllen Texas address to send for repair.
Sent it, they emailed when it arrived with a phone number to call if I wanted more info. I called after 4 days, they answered on 2nd ring, told me the replacement part had arrived, and technician was assigned. They were extremely polite, & helpful. Called back 3 days later, I was told it was on its way to me. Received fixed camera next day. The whole process played out within 2 weeks.
Super happy with repair & service.

I found this very helpful and would recommend the site. My experience was with technical support agent Ainsley who was professional, personable, and persistent.

Excellent service Panasonic, top notch! Thank you! Had a problem with my TV and weren't able to find my 5 year extended warranty papers anywhere.. Called customer service, got to talk with Dave, gave my details, friendly chap, very polite, reassured me that everything will be allright, gave me the nearest service engineer details, received an email from Panasonic with my warranty certificate number all the details within minutes. Service guys picked up the TV, returned it in a couple of days, functional, good to go, thank you again Panasonic! Excellent service! Good to know we can count on you!

Tried fixing the problem I had with my Panasonic telephone on my own, via the Operating Instructions as well as some quick on-line research on the Panasonic.com website, but had to call a live person. Thank you for offering that live person option!

Excellent quick response from your Customer Service rep. I fixed the problem with her instructions, and was on my way. Mary Kate

Fantastic..solved My Issue Quickly And Easily.thank You

i got excellent service from panasonic.

they were super fast to serve my query.

thanks

Rep named George was very helpful. Tracked down info on our camera and provided work order number, reason repair is still onhold, and a direct phone number if we need to call again re:when to expect return of camera.

Heidi E

Our TV was out of warrenty as it was 24 months old(was not offered the 5 yr Panasonic warranty by Commet - though they did offer their expensive insurance).
Panasonic told us to contact their closest service dealer (Archers of Dartford).
Archers collected (and returned the TV) which we paid for but Panasonic paid for the repairs themselves.
We live 70 miles from Dartford and the call out fee is a flat £90; which for 2 return trips toally 280 miles and a minimum of 4 hrs driving was excell;ent value

My lumix DCM-TS20 stopped working,would not turn on,one month before the 1 year warrenty was up.I mailed it to Texas on 7/9/13 and after no camera or phone call for a month I called them on 8/9/13 and asked the status of its repair.I was really concerned about there service after reading so many negative comments and expressed this to the person I was talking to...she seemed very by the book as to taking the info,gave me another Email address and phone # and said I would be contacted...no contact,but I did recive a new Lumix camera,ups delivered yesterday morning 8/15/13....thanks

Hello, I just got a 4733 with three handsets. I had a problem with the time changing after each call. Could not find an answer in the guide that came with the phone.
Called tech support and Liz helped me through the entire process to set the time. It was quick, she answered all of my questions and now I am using the phone as it should be used.
Thank you --Susan

our company has apx 400 toughbook laptops, each and eveytime we call the service in nothing but professional, I wish all companies had this type of service!

I called about a problem with my panasonic
home phone. My called was answered
within 2 minutes . when one person
could not answer my question he gave
me over to someone who did and my phone
is working very well.
thank you for your help.

I have a Panasonic telephone for which the answering device stopped taking messages, even though it was on. I called the number which I found on their site, and after following their instructions "say 'customer service three times through prompts' and a short wait, was put through to a very nice
person who solved my problem. Only positive ratings for me!

EXCELLENT COMMUNICATIONS FROM THE TIME MY CAMERA WAS RECEIVED FOR REPAIR. ACKNOWLEDGEMENTS WITH REPAIR NUMBER AND DATES FOR RETURN SHIP. KUDOS.

This is regard to the Panasonic 1.5ton AC which I had complained earlier.

Complained this Panasonic India and after couple of hours got a call from Panasonic Service head and visited the site the very next day. They were very generous and accepted that mistake has happened from their side. On visiting the site, he designed a layout where to fit the AC and the outdoor unit also marked the same. He also guided where the electrical connection needs to be there. Very next day, he send his best team to install AC which went very well. Finally Happy about it.

I think this is the procedure one needs to implement, an engineer from Panasonic needs to visit the site, design the suitable place and then let installer do his job.