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Panasonic

Customer Service Ratings and Comments

Panasonic is ranked #97 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 40.36 out of a possible 200. This score rates Panasonic customer service and customer support as Disappointing.

NEGATIVE Comments

33 Negative Comments out of 38 Total Comments is 86.84%.

POSITIVE Comments

5 Positive Comments out of 38 Total Comments is 13.16%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • I have had two Panasonic LCD projection TVs break on me within 5 years. The first one (costing $3000) broke within 2 years, but I had a protection plan, so Circuit City reluctantly gave me a new one after a three month battle.

    Now the new one (model #PT-52LCX65) is malfunctioning after 3 years and a new lamp which cost me around $250. There is a purple hue showing up around the bright subject matter on the screen, making it impossible to enjoy watching TV. I found someone else with the same problem and a repair place that is claiming this model's projector engine is malfunctioning. Is anyone else out there having this problem?

    When I called customer service, they claimed that they could not help me and that I had to pay to have it fixed. How can I justify paying to fix a product that keeps breaking and has an extensive history of malfunctioning.

    Panasonic's customer support kept misinterpreting the information that I was giving them regarding the problem, and were not helpful at all. I think the corporate giants play dumb and avoid providing good customer service, because it costs them money. They assume people will just give up if they make it hard enough to resolve the problem. Consumers need to stand up for their rights!

    unhappy customer 2/3/10 1:48PM

  • I bought a phone set, a base unit with 3 cordless handsets. When I opened the package I was missing one of the 3 cradles for recharging the cordless handsets. I entered a request for a replacement part on 12/26/09. I received an email back asking me to fax the receipt and contact information and model number, and they would 'investigate'. 2 weeks later I emailed them again, and was told they had not received my fax. Thinking this was possible, although I had a confirmation, I faxed all the info again. 2 days later I got an email saying now they need the serial number, which they had not requested before. They gave me a phone number to call. I got an automated answering person, who kept asking questions requiring a Yes or No answer, when neither was what I wanted to convey. I finally was connected to customer service, waited over 15 minutes, and finally reached a live person. I explained the whole thing, told him I was very dissatisfied, and he said he would pass along the info and they would investigate! I told him I saw no need for further investigation, that good customer service would simply send me the replacement part. he replied that Sony and other companies use the same process to investigate! I told him I didn't care what Sony did, that I was dealing with Panasonic. I asked for a manager, he would not give me any other number to call, and said he would be sure I got an answer in 24 hours. It is now over a week later, I have updated my case number several times asking for either a mailing of my missing part or a phone number to speak with whoever is overall responsible for customer service, and have received no further contacts at all. I have searched everywhere on the internet for a phone other than the support number and can not find. Oh yes, right after the only live call I have had, I was called for a customer service survey! Believe me that got low marks for service!!!

    Dissatisfied 1/27/10 5:14PM

  • Hi,
    I'm really disappointed on Panasonic customer care and product support.
    I’ve bought a wireless telephone model: TG2361JX which has lots of features but is NOT a reliable phone due to poor design:
    1- It doesn't work on power failure, WHY?!
    They recommend having a standard phone in addition to your device. I think it is not a good solution. You could have put a battery in it so that I wouldn't need another unit.
    2-Whenever power cuts I need to set the date and time again! So, as it’s an answering machine, when I COME HOME AFTER A MISSION OR SO, AND I WANT TO REVIEW MY MESSAGES, T SEE WHO HAS CALLED AND WHEN, IT ASKES FOR DATE AND TIME!!! AAAAAAH VERY DISAPPIONTING!!!
    I wonder why I should set the date and time again and again while the handsets have batteries in.
    These are the basics and most important features for a standard phone. Other features are useful while these basics are available all the time. Imagine a mobile phone with a very good built-in camera which can't access the network properly or its battery flats in a short time. What a useless device!
    THE WORST THING IS:
    I've contacted the local support at Middle East couple of times but they didn’t replied. Then I contacted the main customer care dept. at Japan and finally they passed me again to the local customer care but this time they replied and I discussed the problem with their technicians and convinced them that the product has a problem in its design and asked to replace m unit with a new model without that fault. From that time on, they didn’t contact me and didn’t reply to my messages and AS I CONTACTED THE MAIN CUSTOMER CARE DEPT AT JAPAN, THEY DIDN’T REPLY NEITHER!! I’M SORRY THAT I BOUGHT THIS PHONE.

    Anonymous 12/25/09 1:25PM

  • Mine has to do with basic D batteries! Four of these puppies were in my best emergency lantern and they opened up, leaked and corroded the entire lantern, ruining it. This is a $50 investment - and ruined. Duracell stands behind their batteries is something like this happens. I've been on phone for 45 minutes; two disconnects. An hour on line trying. No way to access these customer backward people! NO MORE PANASONIC for me, either!

    Kateo 12/14/09 3:59PM

  • Horrible products and awful customer service. Was told that an item 6 months and 2 days old is out of warranty (one person said the warranty was 6 months). Terrible.......doesn't deserve to be in business.

    None 12/8/09 2:43PM

  • DO NOT BUY ANY PANASONIC PRODUCT EVER!!!!!!!!!!
    6 months and 2 days ago I bought a hands free headset and it suddenly broke. I called their customer service and the 1st agent told me it was a 6 month warantee. I was shocked. This was 6 months and 2 days. OK. I asked to speak to the supervisor who said it was really 90 days and she wouldn't do a thing. In these economic times, when this is their customer service, they deserve to go out of business. And given all the rest of the comments I've read here I think that that is exactly what will happen.

    None 12/8/09 2:34PM

  • Phone support is really bad. Yesterday I had to wait on call for a customer service represetative to talk to me for more than 30 minutes. After the rep came online he asked to perform very basic troubleshooting steps. Then he said he will need to redirect to a differn team or person, then the phone got disconected. Then I created a requested on the site. I got a mail to contact phone support again. Now I am on the call for 18 minutes still waiting for some one to answer my phone.

    All of this for a remote not working

    Anonymous 12/6/09 10:40AM

  • I just figured it out after being on hold for three hours (I waited just to see how long it would take). The department was trying to set a new worlds record for time ingoring their customers.
    Who knew? I'd a participant in this WR! Cool!

    Not.

    Techsupportguy 11/13/09 11:17AM

  • i have been trying to get my tv repaired for about 5 weeks now and i have been going back and forth with panasonic and the repair shop, who claim they have had to submit a part request 3 TIMES. plus , the customer service recording is one word- HORRIBLE! its very confusing, its like they do not want you to speak to an actual person. i have learned to get someone only by trial and error! if the execs at Panasonic read this, you MUST IMPROVE YOUR CUSTOMER SERVICE LINE. ITS JUST PLAIN AWFUL. by the way, my tv lamp light went out after only having my tv for about 7 months. I HAVE NEVER seen such a thing happen in all my years.

    Anonymous 11/5/09 3:10PM

  • Horrible Horrible support, I never had such a bad experience with any support organization. I promise I will never ever buy Panasonic now, anything Panasonic is off my list, even if it is FREE (And I love free).

    Andy 11/4/09 5:35PM

  • My 1 year old Panasonic plasma tv has died due to a faulty motherboard. Luckly I am still under warrenty. It took at least 2 hours on the phone to get Panasonic to work with a local repair shop. Sadly, the repair shop that they have working on my tv has very poor customer service and has missed two appointments to repair my tv. After another 2 hours on the phone dealing with Panasonic staff trying to get a reliable repair shop I find out that I have no choice on the repair shop and now the repair shop is angry with me for calling Panasonic. So Panasonic has proven that their customer service sucks and sadly their tv's are not a good choice. I mean it cost $1700.00 and it died in a year, what does that say about their products.

    Pissed off customer 11/2/09 2:24PM

  • Your 1 899 number gets you to a electronic answering machine that can not help you due to the limmited options.
    When you do get a real person you spend another 15 min with all personal information and a case number.
    Next you get transfered to another person and you do this personal information again.
    The representive does not understand the problem The first question is did you change the battery.
    The monitor properly infaltes and gives you a reading but most of the LCD segments do not work. I dont think that is a real technical explanation of the problem.

    Next all the representatives can not understand english very well nor do they
    speak english very good, making it very difficult to provide the information.
    This causes alot of repeating information.
    This is money out of the customers pocket due to length of telephone calls.
    You should try calling as a customer!!

    panasonic ew3003 10/29/09 1:54PM

  • It's 10:30 a.m. MST. My wife has been on the phone with Panasonic for about an hour. She has been transferred at least 10 times and told to call another number once. She seems to be on terminal hold right now. The problem? We acquired an older Panasonic video camera. Since it uses a motherless disc size we need the software to transfer from the camera to a PC. Paid more or less $26 for a CD. The CD will not load. I did manage to load one of three pieces of software. We're running Windows Vista Home. It does a periodic check of its internal workings. The last check it did informed that the Panasonic software is incompatible with Windows Vista. She is now speaking with somewhere around the 15th person and apparently still getting nowhere. Panasonc doesn't know what customer service is.

    mephisto 10/26/09 10:36AM

  • Customer service shabby to say the best. Service Center poor when I called customer service number they did not really listen to issues involved. At thier recomendation now have had product less then a year and in service centers three months. Service Centers keep saying Panasonic sending bad parts. When I complain to Panasonic they echo service center "will be ready this week or next". I say Panasonic should review Customer Service.. BUY PANASONIC AT YOUR RISK. If you have a problem your stuck.

    BILL 10/22/09 3:43AM

  • Hi,

    Since I cant find any place to address my complaint to Panasonic China and even so never been listened, I would like to express my very very disapointment to their service, I had been Panasonic products lover which we using most of our home appliance with Panasonic products, but their customers service is extremely bad, we have a washing machine which broken and been checked by their engineer since Oct 1st, 09 but after promised us to contact when we will the replacement parts, till today they still silent. Then on 5th oct 09, we tried to called their service center, still we got the promised to be wait, and we dont know when will our washing machine will be fixed, today is 12 Oct 09 and we still have to hand wash out clothes.....

    Anonymous 10/11/09 5:48PM

  • I just spoke to Panasonic. The customer support was very unsatisfactory and useless to me. I will not buy Panasonic products anytime in the near future. My issue was with the cordless phone model kx-tg2740. The rechargable batteries in the hand sets were good for about 6 months and then stopped working. I purchased replacement batteries and they also died after about 6 months. The customer support rep was hard to understand and basically told me that the p-p511 model battery has since been retired and the hh4-p402 battery is much better. I asked them to replace the batteries, four of them, but was told I would have to purchase them myself. I would go on.

    North Carolina Customer 10/7/09 12:35PM

  • My experience with Panasonic is typical of the other's I've seen... horrible. Customer Service agents have no training or product knowledge. Spoke with two who gave me completely different processes for warranty repairs. They wouldn't listen, talked over me and then eventually hung up on me. Lovely. I never considered customer service when purchasing because I usually don't need it, but when you to this is what you get? It's so shamful that they would do better to not have phone people at all. The children answering the phone are barely step above boiler room telemarketers.

    beaufort 10/6/09 6:44PM

  • My wife bought me a 50 inch plazma tv for fathers day it lasted 90 days and the screen went out been trying for 3 monthes for panasonic to fix or repair it. Onw lady in customer service was so rude and hateful and wouldnt tell me anything. So today i finally got ahold of a fery friendly guy that really tried to help me. Ive been waiting 7 weeks now for them to fix or repair ni sign of them yet. It sounds like everyone else thinks they are junk anymore too.the 800 no. works but the guy called me back at 757382

    private 10/5/09 3:19PM

  • Sent my DMCLX3 digital camera for warranty service to the location given via automated recording. Wrong! They don't service or replace them there. It was sent to another site for repair and they 'lost' it. Many call leading to disconnected numbers, leave a message recordings, promises of returned calls. Still no resolution after three weeks. Worst camera service I have ever experienced.

    Anonymous 9/28/09 12:55PM

  • Called today to find out if a TV at Cost Co was the same as another one of their TV's with a different model number, as the model number that Cost Co uses doesn't exist anywhere on the web. First associate couldn't help me and transfered me; they could not help either so they transfered me to sales. On hold now for 45 minutes.

    Anonymous 9/21/09 8:04AM

  • I recently called Panasonic customer Service, and had a poor experience. Following the instructions of the representative, I was cut off twice. the third time I called I reached someone who was apparently well-meaning, but the phone line kept cutting in and out (he named this problem) so that there was a significant delay and also it resulted in terrible communication and an inability for him to answer questions. We just could not carry on an effective conversation! When I asked where he was located, he answered the Phillappines. No wonder the connection was inadequate! Wouldn't you think that a company offering communication devices would have adequate communication? I would rate the customer service as extremely poor. too bad since the products are, for the most part, very good. I won't purchase another Panasonic product anytime soon given the state of their customer service.

    Anonymous 9/1/09 11:56AM

  • My Panasonic DVD Recorder DMR-EZ485V loses about 5 seconds every day. Their response is that I have to live with it. I suspect they used lower quality parts for the clock because it has built-in clock update via a PBS station. But, my cable provider (Comcast) apparently disables that signal as the unit could not find it. The same provider also disables my television built-in TV Guide.

    Raydk1 8/22/09 10:51AM

  • I received an item as a gift, mind you we are in the military, we were in the process of moving when we received the item. We did not open the item until we arrived at our next duty station, when I opened it to set up the wireless connection was missing. I called Panasonic, the first person I called told me I lost the piece because Panasonic packs everything in the box and cannot make a mistake. I admit I was upset, she was calling me a liar, I told her calling a customer a liar is not beneficial to Panasonic, I was going to post this in as many places as possible. She stated again Panasonic could/would not make a mistake. I became very upset, I explained I would have absolutely no reason to lie, and again I would explain by any means available the treatment I received from panasonic. She hung up on me. I again called, they told me I had to buy the item, they would not provide it. I DO NOT RECOMMEND GIVING PANASONIC AS A GIFT OR PURCHASING PANASONIC.

    Disgruntled Panasonic Customer 8/19/09 8:01AM

  • I own two panasonic plasma tvs. The newest one (a 50in viera) lost its picture after just 20 months of service. Awesome! So I call the "plasma concierge" customer support number, thinking I will get a really nice helpful person. After a 25 minute wait, I get this very rude gal named Sonia who has both bad attitude and ZERO technical skill. How did this company/product ever get such high marks from consumer reports?! Nothing worse than getting the bum's rush from the company you've been loyal to for so long:(

    Anonymous 7/27/09 7:52AM

  • Your customer support is terrible. The worst I have ever experienced in all my 40 years. Terrible! I am embarrassed to say I purchased two Plasma TV's - of which, one is NOW a black box with no picture. Junk!

    Anonymous 7/7/09 4:43PM

  • What is wrong with your company? Over the past two days I've tried repeatedly to contact customer service. I've been cut off, put on hold, disconnected and have yet to speak to anyone. By far the worst customer service I've ever encountered.

    Anonymous 6/30/09 10:51AM

  • I bought a brand new 42inch plasma from Circuit City. It was delivered broken. C.C. refused to deal with me and told me, I had to go through the distributor. Panasonic, refuses to replace or repair, my Brand New Broken tv.
    Now I have to go to small claims ct. Awesome, because I bought a new tv that got broken on some truck or warehouse.
    Panasonic is unbelievably bad business and the poor service reps know nothing.

    Lolita87 3/6/09 11:14AM

  • Customer service is very very poor. On hold for a long time and hung up on three times!

    Anonymous 1/31/09 10:46AM

  • Horrible support. Really hard to get to the live person. The repair center comes up with the generic Panasonic phone number so there is no way to contact that place if something goes wrong.

    Anonymous 1/13/09 2:28PM

  • I've been trying for days to get in touch with Panasonic. Every time I try the 800 number I get a busy signal. I have e-mailed them and have not received a reply back. Does anyone have a different number to try?

    Anonymous 12/30/08 5:57PM

  • I have been searching for customer support on the internet and on the phone for days. All I have is a simple question about my telephone but there is not good help available anywhere! Instead, Panasonic wants me to give up, but I wont, my question is important, I wont give up no matter how bad the service and products are. I just hope I can contact someone who cares.

    Anonymous 11/17/08 8:38AM

  • What customer service? You should read the comments all over the internet. My own experience is typical. Getting to a live person who did not transfer me to another person took on average a half dozen tries. Then it was promise after promise, but it was really a stall to get me to give up. Even under warranty, Panasonic showed no willingness to repair or replace my unit. Instead they oferred my a $50 coupon on a $300 digital camera. With so many other products available, why buy from a company who does not value their customers?

    artbcpa 9/18/08 10:24AM

  • I have a simple question. I have been trying to find the answer on the panasonic web sites for two days. It has been so confusing, I still don't know where I can go to ask. Much like thier digital cameras, which is the subject of my question, panasonic has made itself impossible to enjoy by its complexity. What ever happened to people to people service? Incidentally, I'm going out now to find a camera where I will find support if I need it.

    rdepalma3 8/16/08 7:50AM

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  • My two year old Panasonic Plasma died Tuesday night before Christmas, I called
    the 800 number and they could not have been
    more helpful, the next moring Lin's service
    company picked up the set, repaired it and returned it Christmas Eve under 30 hours, I am so pleased
    that my strong recomendations for these sets
    was repaid with great service at no charge.

    nothardly 12/24/09 2:59PM

  • I had very positive results with the customer service from Panasonic on helping me link my handset to the base unit of a wireless phone system. I talked to two friendly tech support people. Two because I accidentally cut one of them off when looking for the model number. They helped me fix the problem immediately. Maybe it was in the handbook, but I didn't see it. They gave me no indication I should have looked there first - which some tech supports (other companies) do, making you feel like a dummy. These people were positive, friendly, and professional.

    Anonymous 12/21/09 2:03PM

  • I had no problems. I called the above 800#, answered a few questions from an automated system and got to the parts department successfully. A friendly cust svc rep took my order for replacement parts. Total time, 3 minutes. I'm very pleased.

    Anonymous 7/1/09 7:37AM

  • It was actually okay for me. I pressed 0 three times and got a representative that transferred me to the Parts and Accesories department. The call went fairly well. I'd say 4 stars on this call.

    Anonymous 5/19/09 8:42AM

  • After disregarding the automated voice cues, pressing "0" a handful of times, I recieved a main Panasonic operator who transferred me to the technical support agent. Wait time: less than a minute. Technical support agent gave me a by-the-book description of the only remedy for my portable phone problem. Not technically brilliant, but somewhat thorough and satisfying support, especially in light of other people's experience.

    mmiller 2/4/09 2:12PM



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