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Panasonic

Customer Service Ratings and Comments

Panasonic is ranked #157 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 38.04 out of a possible 200. This score rates Panasonic customer service and customer support as Disappointing.

NEGATIVE Comments

74 Negative Comments out of 83 Total Comments is 89.16%.

POSITIVE Comments

9 Positive Comments out of 83 Total Comments is 10.84%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • Don't buy a panasonic fax machine. It is nearly impossible to get toner film from the parts department. We're trying to run a business here. I was billed for three boxes of toner film but the company only shipped one.That was on 7/7/10. It is now 8/31/10 and the remainder of the order is still on backorder with no one able to tell me when it might ship. Bottom line: I have to go buy another machine today to continue operating my business or drive to another state to buy over the counter. Panasonic should do this for me. I have wasted hours on the phone dealing with this problem.This is the last panasonic product I will ever buy.

    spider2 8/31/10 8:40AM

  • The most horrific service I have ever had by an electronics company. They should't even have a help line, its useless.
    I called 3 times, spent over an hour altogether on the phone waiting, they disconnected me 3 times when I was on hold and I STILL didn't get the help I needed. I will NEVER buy Panasonic again, never EVER!!!!

    claudia 8/25/10 5:08PM

  • I will never buy a Panasonic product again. Purchased a digital camera and the piece that holds the battery broke off. Camera was only 4 months old. Sent entire package back to McAllen, TX service center. UPS confirmed delivery on 7/22. I called on 7/29 with a status and they said it was still being updated in their system. Called on 7/30, they said to call on Saturday, 7/31. I waited until Monday 8/2. Had to leave a message. Recei ved a call back later that evening and the tech said they would not cover the warranty because I "willfully" broke the piece off. Also, they said the camera had a dent in it. This digital camera was shipped back in it's original packagre, it was only used twice and was not damaged when i sent it. I asked what happened to the camera during the 9 days after it was received when I askred for a status on it but they couldn't give it to me. They said that the camera was being reviewed by their repair service. FOR TEN DAYS! And suddenly now I have a dent in my camera. They wanted $128 to fix a small piece that holds the battery! I told them no way and to return the camera. Today it is 8/24 and I still do not have my camera.

    This is the worst customer service experience and based on other postings on this site it appears there are quite a few sharing my frustrations! Stick with Samsung or Canon or Sony!

    spence1 8/24/10 1:20PM

  • Purchased a Lumix DMC-FS25 for my daughter. Midway through a trip to Europe, camera stops working and says "Incorrect battery". Cust. Service says it's covered under warranty, send to service center. Service center says it's scratched on the casing so warranty does not apply. Buyer beware. Unless you plan on leaving your camera in it's box, do not buy a Panasonic camera. Zero customer service. And by the way, camera was not dropped, kicked, thrown, stepped on, sat on etc. Just used normally. Stick to Canon or Nikon!

    Anonymous 8/17/10 10:26AM

  • I purchased a filter for a vacuum cleaner on July 29th with an estimate shipping of 4 business days. 12 days later and nothing. I emailed customer services and they said it's estimated to be shipped on August 9th. I waited until the 13th EOD and nothing. Emailed them back and now they say "This order has been placed into early stage of loading to be shipped out", really???
    They clearly don't care about the customer after the order is placed.
    Vague answers, no explanation, not even an apology. They have to give a better estimate or just honor it, how hard is that?

    Anonymous 8/16/10 9:49PM

  • I bought a 50" Panasonic from HH Gregg in November, my family and I were sitting on the couch on May 13th and the television started crackling, popping, and smoking. I called Panasonic (mind you I have a 1 year manufacturer's warranty) and it took them until June 29 to send a servicer out AFTER CALLING THEM EVERYDAY UNTIL THEN. The servicer came out and took pictures of the television and after telling me the television wasn't repairable he notified Panasonic to let them know. They didn't get in touch with me, I called them everyday to find out what the next step is and I got the run around. I spoke with a manager everyday who wouldn't help me but told me they'd call the next business day. Guess what? They never called. Here it is July 23rd and STILL NO T.V. Wow, they run a great business, don't they?

    kcswifey395 7/23/10 12:03PM

  • I sent the whole system: 1 base (with 1 handset) and 2 expandable handsets for an exchange as all of 3 handsets had problem of dropping call. Here is the detail of this service:
    Case #: 27725915
    Model #: KX-TGA931T
    Serial #: 9DCQA459194

    This is the info appearing on invoice coming with the exchange unit:
    Work Order No: 47-692165-00
    Loaner #: 47-533783-00
    Invoice #: 47-FIV-401176
    Accories Received: B/H/BASE AND HANDSET (PHONES), DBPT/BASE AC Adapter, HNST/HANDSET, HNST/HANDSET

    Today I received an exchange which only includes 1 expandable handset. Without a base, this handset is useless. So I contacted Panasonic Customer support. A lady named March working in call center answered my initial request. She sounded nicely, but put her stupid comments saying Panasonic exchange center only received 1 Cradle and 1 Handset. What a jerk. The invoice even listed all accessories which were received by McAllen Exchange Center, a unit of Panasonic located in McAllen, TX. Panasonic is very bad in handling its customer service.

    jeff 7/23/10 9:07AM

  • I had purchased a new Panasonic 3d viera Plasma and offered through the purchase was two 3D formatted Blu-ray movies. We sent all the required info in and had after three weeks we figured we would give a call to the find out when we could expect our movies. The person we spoke to told me it could take up to 4-8 weeks to process the paper work and up to 14 weeks to receive our movies...It is pethetic that the manufacturer has such long lead time for customers to recieve the movies associated with there format and here is the kicker...You realy have no way of enjoying your newly purchased 3D tv without the formated movies...Bull S*^%

    TOHOT 7/20/10 10:14AM

  • Panasonic sure likes my money but to get them to service their products, or even answer a phone, is like trying to push a cabbage through a keyhole. This seems to be the paradigm of almost every large corporation in existence today. The problem is that these companies are TOO large and if they loose ten or even twenty percent of their customer base, they don't care. The whole concept the the "customer-driven-company" has become a thing of the past. They only recourse is to do a bit of investigation (on sites like this one) and find out what kind of service after the sale ratings that company offers.

    larry2012 7/19/10 10:49AM

  • My Panasonic TV TH42PZ77U is broken for the fourth time in 1 1/2 years. The first two times under warranty, the second two times under service contract. I called in the problem three weeks ago, recieved one call from a technician saying he wild order the parts and that was the last anyone called me. After multiple phone calls to panasonic I requested a new vendor to fix the TV. They refused because they had already authorized the vendor to order the part. I called the vendor for the third time and they say the part is still on back order and due in maybe in a week which will make it a month to the day I reported the trouble. They make no guarentee that the part will even be in or how long it will take to get it installed when it does come. The Panasonic crew says they handed my job off to the contractor and now it's my problem. They have washed their hands...not their problem anymore..but they did take my money for the contract. Worse service and product ever. Do not buy a Panasonic product or service contract unless you are willing to put up with rudeness..bad service..and a bad product. I don't know how they got a good consumer reports rating .. they are the pits.

    nomorepanasonic 7/14/10 4:01PM

  • I don't know where Panasonic customer service is based out of, but they have the most incompetent, moronic customer service agents EVER!! I purchased a shaver that had a damaged foil and Panasonic said they would replace the part once I faxed them the receipt. Four faxes later, they claim to have never received any receipt; and the fax machine is located in their immediate department! Their form of customer service is NO CUSTOMER SERVICE!!

    J, Davis 7/14/10 11:15AM

  • This is the WORST customer care oriented company EVER!!! They are hard to reach, next to impossible to find a live body to talk to, and don't follow up on promised call backs. Although they make a good product, don't expect any help if you have problems with it!!!

    Anonymous 7/7/10 7:24PM

  • worst customer" no service" experience ever.bought plasma tv x-mas 2009, went bad in march, then died in april. under panasonic warrenty so got referred(by Panasonic) to ares repair shop. TV has been there since due to lack of parts avail from panasonic. have been on line mult times with rediculous waits and no successful outcomes. Have owned Panasonic stuff over many years but never again. Wish I had this happen before this last big purchase.they have lost customer forever !!!

    mike 7/7/10 5:01PM

  • Horrible customer service, I called on Friday and was transferred 6 times and waited over an hour to be told I would hear from someone on Monday. I never got a call on Monday. I am tempted to return my product, this is ridiculous.

    Anonymous 6/29/10 4:23PM

  • I had to be transfered several times with long waits. The last transfer I could hear the person typing but could not speak to them. Five minutes later he realizes that I am there. In mid sentence he cuts off. I won't go through that again.

    Anonymous 6/17/10 3:04PM

  • Sadly – I think I have everyone here “beaten”. My parents bought a Panasonic Microwave many years ago. The thing actually has worked very well and still does to this day.

    However the tray in the middle that you put food on and spins – broke. It was their fault – NOT Panasonic’s. How it broke – no one knows but it was 100% THEIR FAULT – and they admit it.

    So Mom gets out the book and callas Panasonic to see about getting a replacement. It was an “800” number but Mom had to wait about 25 minutes to speak to a CSR on May 26. She finally does and the CSR tells Mom they have the product in stock and can ship it out ASAP. She tells Mom it will be $7 to ship GROUND and it will take 7-10 Biz Days OR $14 for 2-Day Air OR $29 for NEXT day Air. Mom chooses 2-Day because this way it will arrive on May 28 and Mom will have it before the Memorial Day weekend.

    Friday May 28 rolls around – NO TRAY! Can’t call the 800-number because they are gone. So come Monday Mom calls and after waiting ANOTHER 25 minutes she gets a CSR. The CSR apologizes to Mom and says the Tray was accidentally sent out Ground on May 26 but it should be there within 7-10 Days and there is nothing they can do about it. Mom is not happy but what can she do. The CSR does tell Mom they will refund the difference in shipping price – something they should do anyway.

    Mom tells me this and I do NOT like hearing this. So on Tuesday I call the 800 number and once again am on hold for 25+ minutes – all while being told every few seconds how much Panasonic appreciates my business and patience. FINALLY I get a CSR and ask what happened? The CSR tells me the unit was sent out May 26 via Ground because Mom NEVER asked to have it sent out 2-Day air. I tell the CSR that is wrong and asked to speak to a Supervisor. The CSR tells me the Supervisor is on a call and it might take a long time to speak to her. I say I have waited a long time already and I am not paying for the call – so I’ll wait. After waiting about 10 Minutes, Diane, the Supervisor comes on the phone. She tells me THE ITEM HAS NOT BEEN SHIPPED OUT YET! So after being told 2 times it was sent out May 26 via Ground I am now told it was NOT sent out yet. Diane tells me it will be sent out TODAY, June 1, and be sent out 2-Day Air to arrive May 28. Diane tells me that they will ONLY charge us the $7 Ground shipment price and NOT the $14 2-Day Air price. I tell Diane NO – YOU made the mistake – YOU will pay for ALL Shipping costs. Panasonic will ship out the item via 2-Day mail TODAY and have it in our hands June 3 and Panasonic will pay for ALL shipping costs. Diane agrees.

    I call back June 2 to get the tracking info so I will know when it arrives. I speak to a CSR after a 25+ Minute wait. The CSR tells me: The Item was shipped out on May 26 via UPS Ground Service. I ask her how that could be the case since Diane told me “yesterday” she would ship it out on June 1 via 2-Day Air and have it in our hands on June 3. I ask the CSR for a tracking number at least – and “SHOCKINGLY” she CAN’T give that to me. I ask if this is Standard Procedure and she fails to answer. I ask to speak to a Supervisor and as she tries to transfer me I get DISCONNECTED.

    I am now REALLLLLLLLLLLLLY mad. I call back and after a 30+ minute wait speak to a CSR. GUESS WHAT HE TELLS ME? He tells me the Item was shipped out May 26 via UPS Ground. I ask how that could happen when Diane told me she would ship it out June 1 via 2-Day air. OK – regardless – I ask how it was shipped. I am told……..UPS Ground. Fine – OK. Can you please give me the tracking number then so I can follow its progress? He puts me ON HOLD and comes back ALMOST 20 MINUTES LATER! HONEST! “Sorry, Sir,” I am told, “I don’t have it and I can’t give it to you” he tells me. I ask why not and he mumbles something. I ask if I can talk to a Supervisor. He can do that. It takes 15 minutes for that to happen.

    I talk to the Supervisor, Bob. I ask Bob if I can get a Tracking number for the item that Diane had sent out “Yesterday”. He then FLOORS ME! Bob tells me something NO ONE ELSE HAS – THE TRUTH!

    Bob tells me the item has NOT been shipped out yet! Needless to say I am floored and NOT happy to hear this. I ask Bob how that could happen. We were told at least 3 times it was sent out May 26 – and now we are told it was NOT!? I spoke to Diane the day before and she TOLD ME it would be sent out June 1 via 2-Day air to arrive June 3 and now Bob is telling me THAT NEVER HAPPENED! Bob – care to explain? Bob does!

    Bob tells me they put in a NEW system on May 2. Bob (not so shockingly) tells me they have had some problems with everything. Bob tells me they have orders dating back to May 2 that STILL HAVE NOT been shipped out yet! Think about that for a second. Bob tells me they CANNOT offer expedited shipping anyway. ALL items go out Ground – NO EXCEPTONS! I ask why the CSR we originally ordered with offered us 2-Day and NEXT DAY service – when that was not even an option? Bob says he does not know – and I agree – he is clueless. I ask why Diane told me YESTERDAY the item would be sent out THAT DAY via 2-day air – when it was not and when they could not offer that service? Bob tells me he does not know but he tells me it will be AT LEAST ANOTHER 2-3 WEEKS BEFORE THEY CAN PROCESS OUR ORDER! Oh, yeah – and once they do – it will take 7-10 BUSINESS DAYS AFTER THAT to get to us meaning odds are very slim it would arrive BEFORE July 4. Think about that. What good is the microwave without the tray?

    I ask Bob why all the LIES we told along the way? How come EVERYONE LIED and said it was or would be shipped – when it CAN’T for at least 2-3 MORE weeks? He says he does not know. I ask Bob what he thinks I should do with my order? He says he can’t answer that or speak for me. I tell him to CANCEL the order – although I add I do not expect him to do that. I tell him IF the item IS shipped (and for the record – I DO expect it shipped) we will either KEEP IT and NOT be charged for it – OR – Panasonic will pay ALL expenses to have it shipped back. Bob said he would cancel the item. Knowing Panasonic – not so sure that will happen.

    For the record – we went on line on Friday June 4 and found one for LESS than Panasonic and CHEAPER shipping for 2-Day delivery.

    HELL WILL FREEZE OVER before I EVER BUY ANOTHER Panasonic product again and you better believe I will make sure ALL Family and Friends know to AVOID Panasonic at ALL COSTS because of their worse-than-pathetic Customer Service. I work in a CS industry and my company and the company I work for would be OUT OF BUSINESS if we (mis)treated our customers like Panasonic (mis)treats theirs.

    I know Customer Service these days is beyond awful – but THIS is BEYOND UNREAL!



    H8_Panasonic 6/4/10 10:03PM

  • probably thee worst customer service time ive ever waited for. i was transferd 3 times and am STILL on hold as i write this. it makes me want to sell this camera just to avoid the possibility of having to call panasonic customer service again!!!!!!!

    Anonymous 6/3/10 11:08AM

  • PANASONIC has to have the worst customer service in the world. I come to this conclusion after buying a plasma tv online direct from Panasonic and waiting almost 2 weeks for delivery. I tried to find out when I could expect delivery and they had no idea were the tv even was, after all "it dosen't have a GPS attached to the box". Panasonic charge my credit card on the day it was shipped. VERY BAD EXPERIENCE.

    HILNDER 6/2/10 11:53AM

  • I bought the SDR-S7 unit worked for 6months was great! Then allb of a sudden started to heat up when you charge it then it would not charge nor work at all. Have called 7 people from customer service they threw me from person 2 person. Now talking to a supervisor 8th person who is not sure he can get me my money back. It has to go threw a review process but because my finger was burnt I might get my money back????? NEVER NEVER Will I buy a Panasonic again. I needed the camera for a project and now can't afford ton buy new one and we will see what they do...I will let you know!! Buy SOny better product!! K

    K 6/2/10 10:48AM

  • We bought a Panasonic Camcorder less than 6 months ago and sent it in for service 3 weeks ago. When we called them they said they have no record of receiving the camera. We have the Fedex delivery confirmation but they said it did not matter and it was our fault. We followed the instructions in the manual for returning a product for repair. The person we spoke to said he was in Jamacia and could not help me. He did not know how to reach their office in Elk Grove Village, Illinois. Look like we are out a camera. Will never buy another Panasonic product and advise against anyone else from doing so.

    olegge 5/30/10 6:52PM

  • I'm so discusted and disappointed with panasonic service department and going tell all my friends and employees never to buy another panasonic products again. I bought a lumix digital camera ($500.00 plus) a couple of years ago, we loved the camera. all the sudden the flash stopped working so we contacted panasonic, they recommended that we send it to their service department for repair. so we sent the camera in and got the service authorization work order from them, signed the paper and gave them my credit numbers for repair cost (quoted start fee at $147.50), we called them 3 days later make sure they received our fax and everything was ok.. 3 weeks gone by we didn't here from panasonic, we placed a follow up phone call to check the status of our camera, spoke to a repair representative he asked for work order numbers, model numbers and serial numbers of my camera and he said someone will get back to me. Well after that and 15 plus phone calls I got the same answers that someone will get back to me. We got so tired and fed up with them after 3 months and 2 weeks I requested our camera to be retuned.

    Anonymous 5/26/10 8:34AM

  • Worst experience i have EVER had with a company in my life!

    PanasonicSucks 5/19/10 1:32PM

  • 3 week old DMC-ZS5 breaks and Panasonic sends me a refurbished unit. Then tell me the refurbished unit is almost brand new and is still covered under my original 12 month warranty. Not Acceptable...

    kevandjess1 5/10/10 9:39PM

  • I bought a Panasonic ES2045 women's shaver which I absolutely love. Within the warranty period, it stopped working for no particular reason. I called Panasonic Customer Service and was told to send it to McAllen, TX, which I did. I received the "refurbished" unit which stopped working just outside the replacement warranty (which is much shorter than the original warranty). They told me I would have to pay a discounted rate for another unit. Why? It's the same problem I had on the original unit, but it broken in a shorter period of time.

    I had my husband open the unit up to see if he could figure out what was wrong...which was a simple repair. Unfortunately, the two little inner springs sprung. So I called Panasonic again and asked if I could just get the two little inner springs (which I was willing to pay for). They said that's not a replacement part. I was then informed that McAllen doesn't actually refurbish shavers, they only send out new ones. Aha! So why is the warranty period different?

    We found that the reason the shaver stopped working was a manufacturing glitch in the motor. Customer service agreed and said they would send me another shaver no charge. Great! That was in February.

    My shaver was returned by McAllen in April because I didn't pay the replacement fee. I told them Customer Service said they would replace it for free. McAllen has no knowledge of this (they only found notes that said the shaver should be replaced). Upon my next call to Customer Service, they asked if I received my new free shaver. I told them McAllen knows nothing. They then asked where my old shaver is. I tell them McAllen sent it back to me. They said I have to send it back to McAllen again!

    This is absolutely ridiculous! I've now spoken with either Customer Service or the Exchange Center in McAllen over 20 times in the past 4 months. They admit it's a manufacturing glitch. I'm told I'll get a free replacement. Now, months later, I still have no shaver and a company that doesn't communicate with itself.

    PanasonicAaarrrggghhh!!! 5/6/10 7:01AM

  • my panasonic phone/ans/fax needs repair - simple matter of phone line power surge burnt something - factory auth. repair center doesn't want to even look at it - panasonic was zero help - no concern for the consumer by them - no more panasonic for me -

    ralphgabe 4/29/10 2:47PM

  • Very poor customer service. Would never buy another Panasonic product again.

    Anonymous 4/28/10 10:46AM

  • Your customer service is the worst for any company I've ever dealt with. I would like to speak with a person with authority to get me my handset that needed to be repaired. This has been going back & forth for almost 3 months.

    Anonymous 4/23/10 2:28PM

  • Atrocious technical support. Our company recently purchased a new UF-8200 industrial fax machine. An error came up stating to contact the dealer, and the fax machine ceased to print incoming faxes. The operating manual is over 100 pages, the troubleshooting section is only one page. I contacted Panasonic tech support only to be redirected three times to other 800 numbers. Finally I got someone on the other line and they told me to send an email to Panasonic, so that I could receive a pin number and then be able to talk with tech support. Two days later no response, no pin number, and tech support still refuses to talk to me over the phone. This is absurd; furthermore, the $1,200 fax machine is outdated, cumbersome and as of now breaks down quickly. Hope this helps future buyers.

    Anonymous 4/21/10 9:55AM

  • I wish I'd checked this site before buying Panasonic.

    I heard a rattling sound in my Lumix DMC-LX3 and e-mailed Panasonic to find out if it's normal. E-mail and phone "people" both said it's not normal, both said to send it to Texas for exchange. Once it got to Texas I was told no, it will be repaired, but we're waiting for parts with absolutely no ETA. Due to my escalating the issue at every turn they expedited my case, which is when they actually looked at my camera for the first time and found that the rattling is the stabilizing mechanism, which they say it's normal. I have no way of knowing if this is true or if they are silencing a squeaky wheel.

    To sum up:
    1. The rattle is supposedly normal. If this is true, both the call center and the online help were wrong about this on my first contact. If not, then they repair people are lying to me.

    2. Both the call center and the online help told me the camera would be replaced. Both were wrong about this.

    3. Both the call center and the online help told me to send my camera to the wrong service center.

    4. The repair center insisted they were "waiting for parts" without having actually looked at my camera for over a week.

    I still don't have the camera back, and currently the e-mail people don't respond to any of my inquiries at all. The phone system was down today, but this is discovered only after navigating the horrible automated Voice Jail system.

    This has been a complete failure. Never again, Panasonic.

    STEVE 4/19/10 5:50PM

  • I cannot find any answers on panasonics website!!! I am a computer technician that builds websites and I cannot find a damn thing I need..ESPECIALLY A PHONE NUMBER! I just have a simple question about a product update. I WILL NEVER buy anything Panasonic AGAIN...Back TO SONY FOR ME AND THE COMPANY. Good thing I have PURCHASING POWERS!!!!!!!!!!!!

    NO PANASONIC FAN 4/17/10 11:01AM

  • I have a TG9331T telephone system of which one of the phones was malfunctioning. Three contacts to Panasonic kept resulting in them requiring us to test the phone in different ways. After six months of runaround I got angry and was asked to return the bad phone to Panasonic's repair service. I got a phone back from them today - without batteries! I wonder how they think I'm to use a cordless phone without batteries. Awful service.

    changes21st 4/7/10 5:24PM

  • Clearly Panasonic is not known for customer service. I have been buying Panasonic for 20 years and now I have an issue. That issue was fixed, but my experience with their customer service was really bad. I encourage you to join me in trying to get them to alter how they do business. Share your comments here: http://www.facebook.com/topic.php?uid=144105014310&topic=15983

    Anonymous 4/3/10 5:21PM

  • We have been waiting 4 months to get a Network Camera repaired. They never keep there promise of calling or e-mailing for an update. There customer service is quick at transferring you to another useless customer service representative who never has an answer. At one point they gave me a number to call, that was no longer in service. I now know it as fact that Panasonic does not care about there customers. They just want you to buy there garbage, and don’t care to help you fix anything even if under warranty. I have now shared this experience with my family, friends, co-workers, and few online sites. It’s time to boycott there trash, and from the looks of it, im not the only one that agrees.

    Dont buy Panasonic 3/25/10 4:41PM

  • I have a panasonic lumix dmc-lx3. Recently it was physically damaged. I live in New Orleans and so I called the 888 pana number to see where to send the camera off to to get repaired. The computerized operator told me to send it to texas, insured. Which I did. I also put a note in the box with all of my info, including my phone number and asked that someone call me when the camera had arrived so that I can figure out what I need to pay to have it repaired.

    Well, it turns out that this "service center" is only an "exchange center"... and this was only the beginning, honestly, my story is too long and too horrible to have to recite. Seriously, I really dont have any more time in my life to dedicate to even thinking about this issue, I've already spent at least 3 hours on the phone, either on hold or trying to HELP them figure out what needs to happen next. There have been already several situations where they have been completely incapable of figuring out what to do next with my camera, which they still cant figure out where it is... last I heard they sent it from texas to elgin.

    Too bad, its a nice camera, but you can bet that I will recommend anything but a panasonic to anyone who's asking me what I would recommend.

    Anonymous 3/16/10 7:06PM

  • Called in for firmware update disk to be sent out to me for my Blu Ray player. Was told no problem, it would be mailed and I should receive it in 7-10 working days. Called back in after 3 weeks of not receiving it. Was told the order had somehow not been processed and they were not sure what happened. I say find out and hammer this slacker for not doing his job. I asked for a supervisor to contact me and or have the disk expedited. No call from a supervisor (Shocking). Called again after 10 days (7 working days) because I had not received the disk yet. Was told the order had been processed yesterday and I should receive the disk in 7-10 working days. I will never by another Panasonic product again. Small issue but Its the point of the thing. Totally lame customer service and follow through.

    Anonymous 3/12/10 2:16PM

  • I have never ever been so disappointed in Panasonic. I have a GPS I cannot get any updates for it. I spent 2 1/2 hours on the phone getting sent from one member to another absolutely no help whatsoever. I cannot believe that Panasonic the company of that size cannot look after their products or their customers in any way that would be helpful. It is absolutely disgusting. I will never buy another Panasonic of any description again

    Anonymous 3/11/10 1:27PM

  • I contacted Panasonic (lack of) Customer Service over a rather minor problem. The first person you speak to is very nice its the supervisors who tell you to shut-up. This is my last Panasonic purchase. They have a new USA Chairman/CEO Joseph Taylor eff April 1st 2010, maybe he can bring back Customer Service, but Panasonic has lost me as a customer.

    NoPana4me 3/10/10 9:35AM

  • Panasonic has the worst customer service!! I am convinced their call center is in the Phillipines, where they can't even understand basic English. I've been dealing with them for the last 3 months over a broken phone base for our 4 line telephone system. After receiving the first refurbished replacement,it worked but broke within 2 wks. The next rep asked me to send in the handsets as well this time. I complied and sent in our 5 handsets. The second replacement for the phone base came, but they did not send back our handsets!! They asked for $90 per handset! Hostage! I demanded to speak to the supervisor so that I don't have to deal with multiple reps who can't seem to understand the story. Finally received the handsets after refusing to pay $90 each...only, I received 4 not 5. Still 3 mos later, still haven't gotten a hold of the supervisor...seems to be avoiding my call. I just want my last handset back!!! And every time I call, they keep giving me the run around!

    frustratedconsumer 3/3/10 5:15PM

  • panasonic has the worst customer service department i have ever delt with in my life i am so discusted no one there speaks or understands english all that well they give you the run around and completely avoid your question they dont bother giving you any kind of soulution to your problem they dont stand behind thier products when something malfunctions they basically tell that you are going to pay out of pocket warrenty or not personally i hope they go out of business soon i hope everyone reading this boycotts thier company and they sink in the proverbial hole they dug themselves i will never purchase or recomend any panasonic product as long as i live not even to my worst enemy as far as i am concerned their company can rott just like thier customer service already has!!!!!!!!!!!!!!!!!!!!
    irate in colorado

    canastaqueen79@aol.com 2/23/10 10:29AM

  • Dear Reader,I bought a Panasonic P50V10M Plasma TV Set on the 16-10-2009 from New World stores in Pretoria South-Africa.The TV Set was only opened 2 mnths later by myself.I installed the TV Set as per user guide.When cleaning the TV set, I discovered scratches on the in-and-out side screen.It seems that the screen was defective when the TV was first assembled,as this can be the only explanation of how scratches can occur both in-and-outside of the screen.As my 7 day warranty at New World Stores had expired,I contacted Panasonic(Meetesh,who is contracted to them).He said that upon purchasing a brand new tv set, the customer should inspect the product inside the store,before taking it home.THIS WAS NEWS TO ME,and I was accused of damaging the product myself.I was totally flabbergasted,as I am a qualified enigneer myself,and this was indeed a slap in my face,as my expertise was questioned.Feedback was only received a month after Panasonic collected the TV set from my house.Their feedback was that the scratches on my screen,is within spec.they are able to fix it,but at a cost of R9k.I was also told that Panasonic did not force me to purchase this product.Super helpful client service??????????? The TV set was sold under false pretences!! I would have never spent the money on a tv set if i knew it was scratched!!!!! Revolting!!!!!! i will never support panasonic ever again!!!!

    Walking_Tall 2/13/10 8:15AM

  • Poor repair service. I was provided a refurbished product that was in terrible shape, with a scratched cabinet front (looked like it had been abraded by very coarse sandpaper, and Panasonic knew it because they painted over the area), a couple of internal ground cables left unconnected to a chassis shield, and a capacitor had not one but both of its wire leads so badly soldered they didn't make contact with the circuit board.

    When I spoke to Panasonic about this, I dealt with one very arrogant manager who would never answer a question but only made statements (he probably knew absolutely nothing about technical matters, but I don't know for sure because he wouldn't answer when I asked about his qualifications). Then for some reason I was put in contact with the legal department, which sounded like a bunch of movie cliche mobsters (yes, they were based in New Jersey). I don't know what's happened to Panasonic, but they're not anything like they were back in the 1980s, when I dealt a lot with their TV division over technical matters. Also when Panasonic's switchboard connected me to the wrong departments, such as broadcast equipment and industrial components, I'd often get very good service, only the people there weren't authorized to help me and didn't have specific knowledge of my products (yet they were still better than the "correct" departments).

    sp43 2/9/10 4:43PM

  • I have had two Panasonic LCD projection TVs break on me within 5 years. The first one (costing $3000) broke within 2 years, but I had a protection plan, so Circuit City reluctantly gave me a new one after a three month battle.

    Now the new one (model #PT-52LCX65) is malfunctioning after 3 years and a new lamp which cost me around $250. There is a purple hue showing up around the bright subject matter on the screen, making it impossible to enjoy watching TV. I found someone else with the same problem and a repair place that is claiming this model's projector engine is malfunctioning. Is anyone else out there having this problem?

    When I called customer service, they claimed that they could not help me and that I had to pay to have it fixed. How can I justify paying to fix a product that keeps breaking and has an extensive history of malfunctioning.

    Panasonic's customer support kept misinterpreting the information that I was giving them regarding the problem, and were not helpful at all. I think the corporate giants play dumb and avoid providing good customer service, because it costs them money. They assume people will just give up if they make it hard enough to resolve the problem. Consumers need to stand up for their rights!

    unhappy customer 2/3/10 1:48PM

  • I bought a phone set, a base unit with 3 cordless handsets. When I opened the package I was missing one of the 3 cradles for recharging the cordless handsets. I entered a request for a replacement part on 12/26/09. I received an email back asking me to fax the receipt and contact information and model number, and they would 'investigate'. 2 weeks later I emailed them again, and was told they had not received my fax. Thinking this was possible, although I had a confirmation, I faxed all the info again. 2 days later I got an email saying now they need the serial number, which they had not requested before. They gave me a phone number to call. I got an automated answering person, who kept asking questions requiring a Yes or No answer, when neither was what I wanted to convey. I finally was connected to customer service, waited over 15 minutes, and finally reached a live person. I explained the whole thing, told him I was very dissatisfied, and he said he would pass along the info and they would investigate! I told him I saw no need for further investigation, that good customer service would simply send me the replacement part. he replied that Sony and other companies use the same process to investigate! I told him I didn't care what Sony did, that I was dealing with Panasonic. I asked for a manager, he would not give me any other number to call, and said he would be sure I got an answer in 24 hours. It is now over a week later, I have updated my case number several times asking for either a mailing of my missing part or a phone number to speak with whoever is overall responsible for customer service, and have received no further contacts at all. I have searched everywhere on the internet for a phone other than the support number and can not find. Oh yes, right after the only live call I have had, I was called for a customer service survey! Believe me that got low marks for service!!!

    Dissatisfied 1/27/10 5:14PM

  • Hi,
    I'm really disappointed on Panasonic customer care and product support.
    I’ve bought a wireless telephone model: TG2361JX which has lots of features but is NOT a reliable phone due to poor design:
    1- It doesn't work on power failure, WHY?!
    They recommend having a standard phone in addition to your device. I think it is not a good solution. You could have put a battery in it so that I wouldn't need another unit.
    2-Whenever power cuts I need to set the date and time again! So, as it’s an answering machine, when I COME HOME AFTER A MISSION OR SO, AND I WANT TO REVIEW MY MESSAGES, T SEE WHO HAS CALLED AND WHEN, IT ASKES FOR DATE AND TIME!!! AAAAAAH VERY DISAPPIONTING!!!
    I wonder why I should set the date and time again and again while the handsets have batteries in.
    These are the basics and most important features for a standard phone. Other features are useful while these basics are available all the time. Imagine a mobile phone with a very good built-in camera which can't access the network properly or its battery flats in a short time. What a useless device!
    THE WORST THING IS:
    I've contacted the local support at Middle East couple of times but they didn’t replied. Then I contacted the main customer care dept. at Japan and finally they passed me again to the local customer care but this time they replied and I discussed the problem with their technicians and convinced them that the product has a problem in its design and asked to replace m unit with a new model without that fault. From that time on, they didn’t contact me and didn’t reply to my messages and AS I CONTACTED THE MAIN CUSTOMER CARE DEPT AT JAPAN, THEY DIDN’T REPLY NEITHER!! I’M SORRY THAT I BOUGHT THIS PHONE.

    Anonymous 12/25/09 1:25PM

  • Mine has to do with basic D batteries! Four of these puppies were in my best emergency lantern and they opened up, leaked and corroded the entire lantern, ruining it. This is a $50 investment - and ruined. Duracell stands behind their batteries is something like this happens. I've been on phone for 45 minutes; two disconnects. An hour on line trying. No way to access these customer backward people! NO MORE PANASONIC for me, either!

    Kateo 12/14/09 3:59PM

  • Horrible products and awful customer service. Was told that an item 6 months and 2 days old is out of warranty (one person said the warranty was 6 months). Terrible.......doesn't deserve to be in business.

    None 12/8/09 2:43PM

  • DO NOT BUY ANY PANASONIC PRODUCT EVER!!!!!!!!!!
    6 months and 2 days ago I bought a hands free headset and it suddenly broke. I called their customer service and the 1st agent told me it was a 6 month warantee. I was shocked. This was 6 months and 2 days. OK. I asked to speak to the supervisor who said it was really 90 days and she wouldn't do a thing. In these economic times, when this is their customer service, they deserve to go out of business. And given all the rest of the comments I've read here I think that that is exactly what will happen.

    None 12/8/09 2:34PM

  • Phone support is really bad. Yesterday I had to wait on call for a customer service represetative to talk to me for more than 30 minutes. After the rep came online he asked to perform very basic troubleshooting steps. Then he said he will need to redirect to a differn team or person, then the phone got disconected. Then I created a requested on the site. I got a mail to contact phone support again. Now I am on the call for 18 minutes still waiting for some one to answer my phone.

    All of this for a remote not working

    Anonymous 12/6/09 10:40AM

  • I just figured it out after being on hold for three hours (I waited just to see how long it would take). The department was trying to set a new worlds record for time ingoring their customers.
    Who knew? I'd a participant in this WR! Cool!

    Not.

    Techsupportguy 11/13/09 11:17AM

  • i have been trying to get my tv repaired for about 5 weeks now and i have been going back and forth with panasonic and the repair shop, who claim they have had to submit a part request 3 TIMES. plus , the customer service recording is one word- HORRIBLE! its very confusing, its like they do not want you to speak to an actual person. i have learned to get someone only by trial and error! if the execs at Panasonic read this, you MUST IMPROVE YOUR CUSTOMER SERVICE LINE. ITS JUST PLAIN AWFUL. by the way, my tv lamp light went out after only having my tv for about 7 months. I HAVE NEVER seen such a thing happen in all my years.

    Anonymous 11/5/09 3:10PM

  • Horrible Horrible support, I never had such a bad experience with any support organization. I promise I will never ever buy Panasonic now, anything Panasonic is off my list, even if it is FREE (And I love free).

    Andy 11/4/09 5:35PM

  • My 1 year old Panasonic plasma tv has died due to a faulty motherboard. Luckly I am still under warrenty. It took at least 2 hours on the phone to get Panasonic to work with a local repair shop. Sadly, the repair shop that they have working on my tv has very poor customer service and has missed two appointments to repair my tv. After another 2 hours on the phone dealing with Panasonic staff trying to get a reliable repair shop I find out that I have no choice on the repair shop and now the repair shop is angry with me for calling Panasonic. So Panasonic has proven that their customer service sucks and sadly their tv's are not a good choice. I mean it cost $1700.00 and it died in a year, what does that say about their products.

    Pissed off customer 11/2/09 2:24PM

  • Your 1 899 number gets you to a electronic answering machine that can not help you due to the limmited options.
    When you do get a real person you spend another 15 min with all personal information and a case number.
    Next you get transfered to another person and you do this personal information again.
    The representive does not understand the problem The first question is did you change the battery.
    The monitor properly infaltes and gives you a reading but most of the LCD segments do not work. I dont think that is a real technical explanation of the problem.

    Next all the representatives can not understand english very well nor do they
    speak english very good, making it very difficult to provide the information.
    This causes alot of repeating information.
    This is money out of the customers pocket due to length of telephone calls.
    You should try calling as a customer!!

    panasonic ew3003 10/29/09 1:54PM

  • It's 10:30 a.m. MST. My wife has been on the phone with Panasonic for about an hour. She has been transferred at least 10 times and told to call another number once. She seems to be on terminal hold right now. The problem? We acquired an older Panasonic video camera. Since it uses a motherless disc size we need the software to transfer from the camera to a PC. Paid more or less $26 for a CD. The CD will not load. I did manage to load one of three pieces of software. We're running Windows Vista Home. It does a periodic check of its internal workings. The last check it did informed that the Panasonic software is incompatible with Windows Vista. She is now speaking with somewhere around the 15th person and apparently still getting nowhere. Panasonc doesn't know what customer service is.

    mephisto 10/26/09 10:36AM

  • Customer service shabby to say the best. Service Center poor when I called customer service number they did not really listen to issues involved. At thier recomendation now have had product less then a year and in service centers three months. Service Centers keep saying Panasonic sending bad parts. When I complain to Panasonic they echo service center "will be ready this week or next". I say Panasonic should review Customer Service.. BUY PANASONIC AT YOUR RISK. If you have a problem your stuck.

    BILL 10/22/09 3:43AM

  • Hi,

    Since I cant find any place to address my complaint to Panasonic China and even so never been listened, I would like to express my very very disapointment to their service, I had been Panasonic products lover which we using most of our home appliance with Panasonic products, but their customers service is extremely bad, we have a washing machine which broken and been checked by their engineer since Oct 1st, 09 but after promised us to contact when we will the replacement parts, till today they still silent. Then on 5th oct 09, we tried to called their service center, still we got the promised to be wait, and we dont know when will our washing machine will be fixed, today is 12 Oct 09 and we still have to hand wash out clothes.....

    Anonymous 10/11/09 5:48PM

  • I just spoke to Panasonic. The customer support was very unsatisfactory and useless to me. I will not buy Panasonic products anytime in the near future. My issue was with the cordless phone model kx-tg2740. The rechargable batteries in the hand sets were good for about 6 months and then stopped working. I purchased replacement batteries and they also died after about 6 months. The customer support rep was hard to understand and basically told me that the p-p511 model battery has since been retired and the hh4-p402 battery is much better. I asked them to replace the batteries, four of them, but was told I would have to purchase them myself. I would go on.

    North Carolina Customer 10/7/09 12:35PM

  • My experience with Panasonic is typical of the other's I've seen... horrible. Customer Service agents have no training or product knowledge. Spoke with two who gave me completely different processes for warranty repairs. They wouldn't listen, talked over me and then eventually hung up on me. Lovely. I never considered customer service when purchasing because I usually don't need it, but when you to this is what you get? It's so shamful that they would do better to not have phone people at all. The children answering the phone are barely step above boiler room telemarketers.

    beaufort 10/6/09 6:44PM

  • My wife bought me a 50 inch plazma tv for fathers day it lasted 90 days and the screen went out been trying for 3 monthes for panasonic to fix or repair it. Onw lady in customer service was so rude and hateful and wouldnt tell me anything. So today i finally got ahold of a fery friendly guy that really tried to help me. Ive been waiting 7 weeks now for them to fix or repair ni sign of them yet. It sounds like everyone else thinks they are junk anymore too.the 800 no. works but the guy called me back at 757382

    private 10/5/09 3:19PM

  • Sent my DMCLX3 digital camera for warranty service to the location given via automated recording. Wrong! They don't service or replace them there. It was sent to another site for repair and they 'lost' it. Many call leading to disconnected numbers, leave a message recordings, promises of returned calls. Still no resolution after three weeks. Worst camera service I have ever experienced.

    Anonymous 9/28/09 12:55PM

  • Called today to find out if a TV at Cost Co was the same as another one of their TV's with a different model number, as the model number that Cost Co uses doesn't exist anywhere on the web. First associate couldn't help me and transfered me; they could not help either so they transfered me to sales. On hold now for 45 minutes.

    Anonymous 9/21/09 8:04AM

  • I recently called Panasonic customer Service, and had a poor experience. Following the instructions of the representative, I was cut off twice. the third time I called I reached someone who was apparently well-meaning, but the phone line kept cutting in and out (he named this problem) so that there was a significant delay and also it resulted in terrible communication and an inability for him to answer questions. We just could not carry on an effective conversation! When I asked where he was located, he answered the Phillappines. No wonder the connection was inadequate! Wouldn't you think that a company offering communication devices would have adequate communication? I would rate the customer service as extremely poor. too bad since the products are, for the most part, very good. I won't purchase another Panasonic product anytime soon given the state of their customer service.

    Anonymous 9/1/09 11:56AM

  • My Panasonic DVD Recorder DMR-EZ485V loses about 5 seconds every day. Their response is that I have to live with it. I suspect they used lower quality parts for the clock because it has built-in clock update via a PBS station. But, my cable provider (Comcast) apparently disables that signal as the unit could not find it. The same provider also disables my television built-in TV Guide.

    Raydk1 8/22/09 10:51AM

  • I received an item as a gift, mind you we are in the military, we were in the process of moving when we received the item. We did not open the item until we arrived at our next duty station, when I opened it to set up the wireless connection was missing. I called Panasonic, the first person I called told me I lost the piece because Panasonic packs everything in the box and cannot make a mistake. I admit I was upset, she was calling me a liar, I told her calling a customer a liar is not beneficial to Panasonic, I was going to post this in as many places as possible. She stated again Panasonic could/would not make a mistake. I became very upset, I explained I would have absolutely no reason to lie, and again I would explain by any means available the treatment I received from panasonic. She hung up on me. I again called, they told me I had to buy the item, they would not provide it. I DO NOT RECOMMEND GIVING PANASONIC AS A GIFT OR PURCHASING PANASONIC.

    Disgruntled Panasonic Customer 8/19/09 8:01AM

  • I own two panasonic plasma tvs. The newest one (a 50in viera) lost its picture after just 20 months of service. Awesome! So I call the "plasma concierge" customer support number, thinking I will get a really nice helpful person. After a 25 minute wait, I get this very rude gal named Sonia who has both bad attitude and ZERO technical skill. How did this company/product ever get such high marks from consumer reports?! Nothing worse than getting the bum's rush from the company you've been loyal to for so long:(

    Anonymous 7/27/09 7:52AM

  • Your customer support is terrible. The worst I have ever experienced in all my 40 years. Terrible! I am embarrassed to say I purchased two Plasma TV's - of which, one is NOW a black box with no picture. Junk!

    Anonymous 7/7/09 4:43PM

  • What is wrong with your company? Over the past two days I've tried repeatedly to contact customer service. I've been cut off, put on hold, disconnected and have yet to speak to anyone. By far the worst customer service I've ever encountered.

    Anonymous 6/30/09 10:51AM

  • I bought a brand new 42inch plasma from Circuit City. It was delivered broken. C.C. refused to deal with me and told me, I had to go through the distributor. Panasonic, refuses to replace or repair, my Brand New Broken tv.
    Now I have to go to small claims ct. Awesome, because I bought a new tv that got broken on some truck or warehouse.
    Panasonic is unbelievably bad business and the poor service reps know nothing.

    Lolita87 3/6/09 11:14AM

  • Customer service is very very poor. On hold for a long time and hung up on three times!

    Anonymous 1/31/09 10:46AM

  • Horrible support. Really hard to get to the live person. The repair center comes up with the generic Panasonic phone number so there is no way to contact that place if something goes wrong.

    Anonymous 1/13/09 2:28PM

  • I've been trying for days to get in touch with Panasonic. Every time I try the 800 number I get a busy signal. I have e-mailed them and have not received a reply back. Does anyone have a different number to try?

    Anonymous 12/30/08 5:57PM

  • I have been searching for customer support on the internet and on the phone for days. All I have is a simple question about my telephone but there is not good help available anywhere! Instead, Panasonic wants me to give up, but I wont, my question is important, I wont give up no matter how bad the service and products are. I just hope I can contact someone who cares.

    Anonymous 11/17/08 8:38AM

  • What customer service? You should read the comments all over the internet. My own experience is typical. Getting to a live person who did not transfer me to another person took on average a half dozen tries. Then it was promise after promise, but it was really a stall to get me to give up. Even under warranty, Panasonic showed no willingness to repair or replace my unit. Instead they oferred my a $50 coupon on a $300 digital camera. With so many other products available, why buy from a company who does not value their customers?

    artbcpa 9/18/08 10:24AM

  • I have a simple question. I have been trying to find the answer on the panasonic web sites for two days. It has been so confusing, I still don't know where I can go to ask. Much like thier digital cameras, which is the subject of my question, panasonic has made itself impossible to enjoy by its complexity. What ever happened to people to people service? Incidentally, I'm going out now to find a camera where I will find support if I need it.

    rdepalma3 8/16/08 7:50AM

  • Submit your comment >>
  • I can't use any profanity because I've already used up all the words I know on their very sweet sounding, but extremely aggravating automated voice. Other than her, I would say service was fine! I inquired about getting my camera fixed which was under waranty, found the numbers fairly easily. They gave me tracking number etc. I was getting worried about it after 20 days- but a refurbished camera, new battery and accessories came the next day.

    jimfunk1 8/27/10 10:05AM

  • I purchased a panasonic dvd recorder. It was a floor model. Repair through service department was quick and politely done. System has worked great since then.

    Anonymous 8/15/10 3:20PM

  • I CALL PANASONIC THIS AFTERNOON AND GOT A LIVE BODY WITHIN SEVERAL MINUTES WHO WAS VERY HELPFUL AND WALKED ME THROUGH HOW TO CHANGE THE SETTING SO I COULD TAKE MULTIPLE PICTURES AT ONE TIME. THIS IS WHY I OWN TWO CAMERAS AND HAVE HAD CAMCORDERS FROM PANASONIC IN THE PAST.

    06/09/10

    JUDY

    Anonymous 6/9/10 11:57AM

  • Excellent repair service and turn around time on a faulty cordless phone.

    Rondo 2/11/10 7:45AM

  • My two year old Panasonic Plasma died Tuesday night before Christmas, I called
    the 800 number and they could not have been
    more helpful, the next moring Lin's service
    company picked up the set, repaired it and returned it Christmas Eve under 30 hours, I am so pleased
    that my strong recomendations for these sets
    was repaid with great service at no charge.

    nothardly 12/24/09 2:59PM

  • I had very positive results with the customer service from Panasonic on helping me link my handset to the base unit of a wireless phone system. I talked to two friendly tech support people. Two because I accidentally cut one of them off when looking for the model number. They helped me fix the problem immediately. Maybe it was in the handbook, but I didn't see it. They gave me no indication I should have looked there first - which some tech supports (other companies) do, making you feel like a dummy. These people were positive, friendly, and professional.

    Anonymous 12/21/09 2:03PM

  • I had no problems. I called the above 800#, answered a few questions from an automated system and got to the parts department successfully. A friendly cust svc rep took my order for replacement parts. Total time, 3 minutes. I'm very pleased.

    Anonymous 7/1/09 7:37AM

  • It was actually okay for me. I pressed 0 three times and got a representative that transferred me to the Parts and Accesories department. The call went fairly well. I'd say 4 stars on this call.

    Anonymous 5/19/09 8:42AM

  • After disregarding the automated voice cues, pressing "0" a handful of times, I recieved a main Panasonic operator who transferred me to the technical support agent. Wait time: less than a minute. Technical support agent gave me a by-the-book description of the only remedy for my portable phone problem. Not technically brilliant, but somewhat thorough and satisfying support, especially in light of other people's experience.

    mmiller 2/4/09 2:12PM



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