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PayPal

Customer Service Ratings and Comments

PayPal is ranked #100 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 43.89 out of a possible 200. This score rates PayPal customer service and customer support as Disappointing.

NEGATIVE Comments

31 Negative Comments out of 36 Total Comments is 86.11%.

POSITIVE Comments

5 Positive Comments out of 36 Total Comments is 13.89%.

Issue Resolution

Reachability

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Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • Plain and Simple - WORST ONLINE SERVICE EVER!!!
    I now refuse to do business with any retailer that does not offer an alternative form of payment. They will not make a single penny from me ever again. I will pay extra for an item just to know that they're not getting my business. Why? Read the reviews below. There customer service is the worst I've ever dealt with.

    Anonymous 3/5/10 7:58AM

  • It would be a pleasure to have someone in customer service that speaks clear English!!!

    Anonymous 3/3/10 1:41PM

  • You would think as big as they have become thanks to all of us. That they would take better care of their customers than this. After all who pays their salaries?? If there ever was a scam on the internet this has to be on the top shelf. Playing with peoples money isn't very good business, blocking them from logging in is wrong. Telling me they don't have my email on file is KRAP, I have the same email I have used for 5 years. The very same one I signed up with & have used for the last three months to login with. Now it suddenly does not exist!!!!!

    Anonymous 2/26/10 10:27PM

  • What customer service? There isn't any! They blocked my account and access to my log in asking for a bank account number that I have not used for 6 years and don't remember. They keep sending me instructions to remove the block and every time it starts with "Log in to your account" I phoned twice ($40)from Indonesia.Same thing..."We'll send you an email" Now they ask for a copy of my passport with nowhere to send it to. Cannot reply to the email and cannot send it without logging in

    exbrit 2/25/10 5:12PM

  • Sold an 1100 dollar item, received paypal payment, shipped the item, and the next day the buyer reversed the payment. Called Pay pal they said there was nothing they could do....really! They help scammers.

    Anonymous 2/24/10 4:48PM

  • impossible to contact

    rua padre antonio vieira 117 - L 2/17/10 10:18AM

  • I've been blessed with paypal until i fugure out the truth..this lesson I learned today I want to share with you all.
    I sold an item in ebay and recieve payment through paypal. After a month, I receive a email from paypal noticing they are investigate in this transaction. A week later, I receive a email notice this will be a reversal transaction.
    I shipped my item and have all the conversation document on ebay messanger. I provide all the evidence I can but then I was told these are all irrelevant. why? cause this guy steal someone's credit card and open an account in paypal and ebay. Its not the paypal account or ebay account ID be stolen, is the credit card was stolen!! How could this possible? yes, paypal doesnt even verified if its the card holder opening an account. Come on, that's the basic thing financial company can do. I'm going to quit both my paypal and ebay soon after i clena out my inventory. This is such an unfortune big company dont take their resposibility.

    vt 2/14/10 8:10PM

  • I am beyond furious with paypal. 2 long distance phone calls..no human. Two more LD phone calls with humans that said they could fix it and it would be fixed by 2/8/10. One more LD phone call got human that said I would have to wait for 2 months!! I asked for supervisor, put on hold (my LD charges adding up), Supervisor never came nor did she return my phone call. Years with Paypal and no problems, but this last month has been a nightmare!!!!

    Pat 2/9/10 4:47PM

  • WHAT THE HECK ARE YOU DOING WITH THE MONEY I SHOULD BE RECEIVING BACK TO MY CHECKING ACCOUNT WHEN THE ITEM IS OUT OF STOCK??? YOU KEEP THE MONEY!!
    AND YES PEOPLE THE CONTACT BY EMAIL IS A JOKE
    BUT TRY TO CALL THEM AND FIRST YOU GET THE SAME RUN-AROUND AND IT COSTS YOU ON TOP OF THAT.
    I WILL NEVER DO BUSINESS WITH YOU AGAIN. I HAVE A DEBIT CARD I CAN USE!!!!!
    KAREN MIRANDA

    KCMIRANDA 2/9/10 1:35PM

  • I was not pleased at all with Pay Pal Service. I tried to pay for a service and I could not figure out where to put the verification number. Sarah could not help me at all, so I called the customer service number. That was very frustrating. The voice could not understand my spoken phone number, so I entered it from the key pad. She still could not figure it out. I tried this twice to no avail. Obviously I am not happy with your service.

    Anonymous 2/8/10 2:27PM

  • I was in full rage by the time I got to a Customer Svc rep, but he actually fixed my situation and was so friendly he calmed me down. Although he was good, the run around they give you on the site when you have an issue that isn't covered in a mere sentence or something they have in their stock questions is beyond ridiculous. The customer svc bot is a joke, as is the email form. I couldn't even get to the phone number on the site because it kept giving me an "internal error 500" message. So thanks to whoever posted it on this site!

    Oshidori 1/16/10 2:30PM

  • Their call service is just a joke. You tell them the problem and they tell you there is no problem. I paid the supplier and it shows on my statement as "Completed" but on the buyers statement as being processed. The buyer when he saw that it was completed at my end thought he would get paid in 7 days as stated by paypal on the statement when a transaction is completed. The buyer shipped the goods and he didn't get paid so his is not happy. I paid but the seller still hasn't received his money. We have made four call to Paypal will no resolution in sight.

    anotherPaypalLoser 1/6/10 6:03PM

  • Don't open an account with them! You will be sorry. Recently paypal sent a company an automatic payment from my account that was not authorized. Paypal refused to get my money back I had to contact the company that received my money and they refused to belive that they owed me any money because I was not set up for auomatic payments. They then refused to repay me because they said they did not owe me anything. After nearly a month and after sending them the paypal withdraw form and my bank withdraw info. they sent a payment. Paypal then took a part of the payment for their service. I called paypal and then sent them an email telling them that I had a big problem with this. They told me the company sent me the payment wrong and to send my refund back to the company and ask them to send it correctly. Now that's bad customer service!

    superjaded 12/31/09 11:42AM

  • Paypal is straight up hot stinky garbage. The kind of garbage nobody in the right state of mind would want to deal with. No customer service, horrible fees, and they do not take responsibility for their mistakes. Worst company iv'e ever delt with. Beware!!

    Anonymous 11/23/09 12:30PM

  • PAYPAL DOES NOT HAVE CUSTOMER SERVICE. IT IS A TOTAL SHAM



    AS LONG AS PAYAPAL SEES FIT TO KEEP AND USE MY INFO I RESERVE THE RIGHT TO KEEP AND UTILIZE THE ANSWERS AND COMMENTS PROVIDED

    CHAR13LES 11/9/09 9:52AM

  • PayPal is a "bank" of sorts that handles millions of dollars in transactions daily...and you cannot, cannot reach anyone other than a low-level call center employee or supervisor in India or the Philippines. I tried and tried...and trust me, you absolutely cannot go beyond the Call Center level, and never to the U.S., you cannot get any info about PayPal other than it's located in San Jose, CA...and good luck beyond that. Are you comfortable with that? Would you be comfortable if your bank or credit card company was completely closed off to you? I closed my PayPal account some time ago and they still use my credit card info for transactions through sellers even if I don't want them to...yet another issue to deal with...sellers using PayPal and giving no other choice. All very scary to me, and I'm not easily intimidated...

    PayPal critic 11/6/09 8:21AM

  • Someone stole $5,000 a few years ago from my bank account--wiping it out--by using PayPal. PayPal used a series of transactions to verify the amount of money in my account: (1) deposited under one dollar in my account; (2) withdrew under one dollar from my account; (3) then withdrew full amount in my account to pay for $5,000 in gold coins. PayPal paid for their mistake by letting FDIC (i.e.; you and me) reimburse the full amount stolen. Adding fuel to the fire, PayPal would not cooperate with the police detective working on my case for over a month; effectively, letting the thief get away.

    I just received an email from PayPal notifying me that an unauthorized person(s)is trying to use my account again. The big problem here is that I told PayPal to cancel my account when the $5,000 was stolen from me.

    bb 11/3/09 7:04AM

  • I use to think that Retail Banks are the worst when it come to customer service but Paypal cust servise beats everyone. WORST cust serv I have ever seen. A STUPID Automated message keeps on going for 5 mins before connecting to a Human being. Paypal sucks.

    Anonymous 11/1/09 4:55AM

  • PAYPAL SUCKS. CONTACTING PAYPAL IS AN EXERCISE IN FUTILITY. PAYPAL CUTS OFF ALL PHONE INQUIRIES WITHIN A SHORT TIME-FRAME, AND MUDDIES UP THE PROCESS OF PAYING FOR EBAY TRANSACTIONS "THROUGH PAYPAL" BY TAKING 3 TO 5 BUSINESS DAYS TO TRANSFER FUNDS BY DIRECT ELECTRONIC DEBIT. IF YOUR BUSINESS PLAN DOESN'T WORK, YOU NEED TO CHANGE YOUR "MODUS OPERANDI". WHY IS IT THAT PAYPAL CAN INSTANTLY PAY FOR EBAY TRANSACTIONS "THROUGH EBAY" ON BEHALF OF EBAY CLIENTS, BUT PAYPAL FAILS MISERABLY IN CASES OF ALL ELSE??????? (LIKE TRANSACTIONS "THROUGH PAYPAL" FOR PAYPAL CLIENTS). YOU NEED TO CHANGE YOUR NAME TO PAY "LATE", OR PAY "LATER", OR PAY "WHENEVER", OR PAY "WHEN WE CAN", OR PAY "WHEN WE FEEL LIKE IT", PAY "WHEN WE CAN FIGURE OUT HOW", OR PAY "AFTER WE EARN ENOUGH INTEREST ON THE FLOAT", OR EVEN PAY "EVENTUALLY", OR MAYBE EVEN PAY "ADVERSARY" ... as in "class-action lawsuit" ... maybe then we can expect some EQUITABLE SATISFACTION?

    BUT HEY, I'M JUST ONE DISGRUNTLED CUSTOMER. THE QUESTION TO BE ASKED IS, "HOW MANY OTHER PRESENT OR POTENTIAL CUSTOMERS HAVE WE PISSED OFF". TAKE A SURVEY, THEN DEAL WITH IT.

    Anonymous 10/28/09 9:50PM

  • PayPal screwed me over too, had a dispute they were to settle. Had set up my Paypal account so they were to send information to my new e-mail address since I no longer used the old one. It turns out they sent all my e-mails to the old address and ended up sending my $125.00 to back to the seller because I did not respond in six days. We'll that was months ago and I am no longer purchasing on E-bay. PayPal should have credited my Visa account back like a normal businees would have done.

    dustyone 9/24/09 5:38PM

  • Horrible Horrible Horrible!
    I made a purchase on ebay and paid via paypal. Ebay e-mailed me that the transaction was cancelled by them and gave the indication that the seller's listing was fraudulent. They never reversed the paypal transaction. A few weeks later item arrived which I never expected since the ebay had cancelled the transaction. I contacted ebay and they had me on hold a long time only to refer me to paypal. They said paypal is familiar with this type of situation and would handle the refund. I filed the claim. Paypal wants me to ship the item back with tracking. Annoying and inconvenient but I understand. However, they tell me I am responsible for the shipping back! It called customer service twice. The first time I was disconnected after waiting 10 minutes. The second time I waited several minutes, got connected with an agent who would not agree to pay for the shipping. I asked to speak to a manager. Waited on hold for several more minutes and then was disconnected. So now I am out almost an hour in phone calls, need to take a trip to UPS and need to pay for the shipping on an item that ebay cancelled and the seller is no longer a registered user for.

    kellygirl 9/11/09 10:01AM

  • It is really easy for my PayPal account to get paid, but it is very difficult for me to transfer this payment into a bank account that is valid. I will avoid getting into too much detail other than to say that this firewall that PayPal puts up between itself and my bank account causes me endless frustration, not to mention too much contact with their customer service, and their solutions often wind up creating more difficulties for me. As far as I can tell, the problem must be with PayPal, because how many banks are there that won't accept a deposit, especially these days? I am glad PayPal goes to all these precautions to deter identity theft. But this really is my bank account!! I would really like to see this process streamlined as I would really like to get paid, please!

    anony 8/20/09 12:45PM

  • Called paypal after having a fraudulent buyer attempt to scam me. They froze my account, then wouldn't reply to email, and their phone number was entirely non-obvious on the website. Called them at least 4 times, ended up calling the state AG to get my account unlocked. Overall, their service sucks.

    Anonymous 8/6/09 7:02AM

  • Extremely rude.... Paypal's system is completely flawed.

    Anonymous 8/5/09 5:02PM

  • I had been using my PayPal Debit card for a couple weeks when it just stopped working. In fact, both of my PayPal Debit Cards stopped working at the same time. Every time I tried to use them they were declined. When I called to have them fix the cards, I waited on the phone for an absurdly long time to speak with a representative. She said that I had set a limit on my cards (I never did) and that I would have to go on the website to remove it. I went to the website, and it showed my limit was $1000. I told them that, and they just told me that I was wrong, and their computer was saying my limit was $6.53. Even after I explained to them that their website only allows limits to be set in increments of $200 they told me that I was mistaken and that I must have set the limit myself. I ended up applying for a new set of cards, and I will have to wait 2-4 weeks to be able to access the funds in my PayPal account.

    EwwPayPal.. Gross.. 8/5/09 12:24PM

  • Worst customer service on the net!I filed claim 4 months and still no resulution! Even though I pad a delivery fee.Pal Pal required me to pay a return fee.Now,the buyer has received his fraudulent product,I have paid $52 in delivery fees and i'm still the original $99 price of item.By the way,I was sold 4 lead bars climing that they were silver.

    my8767 8/5/09 12:08PM

  • They are extremely difficult to work with when having to settle a dispute. They don't even fully read your emails and just send form responses. They have no interest in helping come to a resolution and make things as difficult as possible for the victim, which makes it that much more easier for the guilty party to get away with fraud and theft.

    They are, however, an extremely useful and easy to use site for online transactions and I at least trust them as far as that goes. I just can't rely on them to help me out if anything DOES go wrong..

    avitue 8/5/09 10:35AM

  • I have jumped through may hoops put up by PayPal so that they could have access only to the funds by using my Visa Credit card. The posted $1.95 on my Visa to do it, now a seller on Ebay perfers PayPal and I tried to confirm payment and PayPal says the same exact card will not work. What's going on here PayPal? Just pay the C.C. fees and move on.

    One time you took funds out of my checking without my permission, I will not allow you to do that again. Is anyone else having that problem?

    dirtygerty710 8/5/09 9:50AM

  • No one there speaks English as a first language-- there are many communication problems with whoever you try to talk to. Many times they get frustrated with their lack of understanding of the English language so just revert to "reading a script" -- which doesn't help solve any of the problems.

    I sat on hold for 20 minutes (the # worked though, I only had to press 0 two or three times), and after the woman tried to help me for 20 minutes she then had to transfer me to another department. Still on hold for that other department to pick up.

    The best part is-- anything they "help" you with- they still insist on you doing yourself through the web. They just tell you how to do it from the web. Why can't they update your info for you?

    rosepetals220 6/30/09 9:27AM

  • Paypal in Spain are incompetent do not reply to emails, where their competency is questioned. The staff does not speak English well and as such are not capable of understanding the issues or problems. solving them is a far cry.

    PAYPAL is sitting with my money and as soon the matter is resolved ( if it ever does ) I will be closing the account.

    Needless to say it suits PAYPAL to use other people money. Please some one explain to them what does it mean by "Professional "

    shakeel 5/23/09 3:23AM

  • Paypal hurt me as a buyer and as a seller, We have been customers since '07, and when we needed them we got screwed, just have a 'lil patience ,and paypal will get you too. Since I have gotten friends and relatives to sign up, I have been scrambling to let them all know they ARE NOT protected either! I would love to know how they come to their conclusions, but nothing was wrong with waht we sold and they buyer got a full refunD!! And sent it back with accessories missing!NOTHING we can do about it, and this was after we got ripped for 180.00 that paypal could'nt get back.Online buyers beware! YOU will PAY for the convienance of online shopping!

    triplemock 5/19/09 7:27PM

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  • I called the number as listed and received friendly, ENGLISH-SPEAKING assistance.

    I am sorry you seem to have not had the right experience.

    Touche 11/23/09 7:40AM

  • I did not receive the item that I had bought on Ebay. I had paid with Paypal and filed a claim with them. I received a claim number with them and they wrote that the sender had two weeks to reply. After the time was up Paypal sent an email that they would credit my account which they did. I was able to do this all on line without speaking with anyone

    cptmorgin 8/24/09 5:06AM

  • Called cust number ar 4am PST and got an immediate response. Very satisfactory! PayPal Customer Service:
    1-402-935-2050

    Anonymous 7/14/09 4:18AM

  • Julian was very helpful in opening a account to resolve the failure of a seller to ship the product. I could not reach the seller at the phone number they listed.

    Anonymous 5/13/09 1:22PM

  • Number worked, but only took one "0" press to get to a live person for me. Thanks for the number!

    tlongino 2/5/09 12:08PM



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