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PeoplePC

Customer Service Ratings and Comments

PeoplePC is ranked #61 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 59.40 out of a possible 200. This score rates PeoplePC customer service and customer support as Disappointing.

NEGATIVE Comments

12 Negative Comments out of 15 Total Comments is 80.00%.

POSITIVE Comments

3 Positive Comments out of 15 Total Comments is 20.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • Peoplepc SUCKS!! It has poor dial-up connection and super SLOW. They have the WORST customer service. if you're using peoplepc pls check your bill and make sure they charge the amount that they promised. I have BAD experience with them. They promised me to charge $1.95 to keep the email address only. I found out that they charged me $ 5.04. AOL never charge anything if we decide to keep the AOL email address. Pls stay away fr Peoplepc!! You get what you pay for!

    Anonymous 9/1/10 4:24PM

  • I have tried to cancell their service but they just dont do it! Dont get involved with this Company because you will never be able to get out!!!!

    Anonymous 8/20/10 11:12AM

  • I have tired mutiple times to call the cust. service phone numbers. EVERY time I get a busy signal, no matter when I call! I'm unable to get on line so I can't use the chat. What can I do?

    Anonymous 8/10/10 3:35PM

  • Many times while working on gen and family tree research i have been timed OUT and told to reconnect. This often comes after working many,many hours on tracking people from 100-200 years ago.BOOM every bit of data is deleted without warning,gone andd cannot be retrived. I have called several times to complain and the people dont understand english, they studder,and finaly comes up with an answer thats not even related.They say its for their security? I along many others will be changing a.s.a.p shame on you ppc

    rockinrusa 5/18/10 1:48PM

  • I cancelled People PC in Jan. of 2010 due to getting better provider and People PC continued to bill me for two months and is unwilling to refund any money. Very displeased with tx recieved from staff and services
    Darrell S.

    Anonymous 4/14/10 11:36AM

  • I have been trying to resolve an issue with peoplepc about a modem that was mailed to me late and I never used it i returned it to the address that was pevided on their package and I contacted UPS online and was given a tracking number which I provided ppc with three different times and each time they said they did not have a tracking number my accout was surpose to be cancled and I was given an amount to pay each month for regular dial-up service, I could not use another dial-up service I already have one with them. Waiting for COPR office to respond to their e-mail was told 48-72-hours it have benn over a week or more. I hope CORP views my problem soon.

    Anonymous 4/13/10 11:45AM

  • Since I downloard people DSL I have had a virus or malicious malware on my computer with male enhancement and porno poking through. Took over my computer. Called people and they sent me two Norton disks which arrived opened and broken. Called again and received another disk that had been opened. Installed it and now I cannot access anything again, plus I loss my internet connection and can't install the DSL disk. Never had this problem before. Customer service is out of country and even though nice, I can't understand them half the time.

    Anonymous 1/14/10 8:23AM

  • I canceled my account back in March 2009,peoplepc still was charging me for a active file, which I canceled on March-2009, I told them James who I talked to this is fraud, he stated we gave you 2 months for free, I did'nt accept such I wanted my account to be closed. The service railroad me, and cost me almost $100.00, I felt I should had got my money back for service I did'nt use. They were billing me after I cancel my account.

    mercyb12r@peoplepc.com 1/4/10 7:21PM

  • Cancelled service in May of '08 via email and Live Chat BECAUSE I moved out of the country! THEY DID NOT provide a phone number for me to call. Live Chat rep cancelled my service AND re-imbursed me for 5 months of unauthorized auto withdrawals from my account. NOW they have the nerve to send me to COLLECTIONS?? You will be hearing from my lawyer!

    G 9/14/09 8:36AM

  • very poor customer service

    suzmeg 7/28/09 2:15PM

  • 4/16/2009
    I cancelled my account in Nov. 2008. Today they called me to say that my credit card company declined their charges. I called and explained this and they kept me on the line for over an hour, playing loud music, waiting for a "cancellation confirmation number". If you cancell your account with these people get that number when you cancel.
    Otherwise they will really try to grind you down.
    Paul Lowry ex-peoplepc customer

    Anonymous 4/16/09 5:33PM

  • We ordered People PC through our Satellite server. We were supose to have a disk mailed to us in 7 bussiness days. One week later we get a call that they cant seem to find us and need our address, which they recorded wrong even tho they read back the right address to me. When i called a month later to CANEL they couldnt even find a record of our order by THEIR OWN ACC NUMBER THEY GAVE ME! All i can say is this is shoddy a service and i better not have a charge removed for ot from my account. AND I DO NOT WISH TO B CONTACTED BY ANYONE AT PEOPLE PC

    Anonymous 1/11/09 8:01AM

  • Submit your comment >>
  • When i contact to PPC agents, they are too helpfull and resolve my issues...
    My personal grettings to Alexandra, she is the best agent i have spoken.

    X customer 4/19/10 10:26AM

  • Good customer service , i thank them for being patient with me !

    james 1/4/10 12:08PM

  • nelson was a great help i could not have done this without him

    Anonymous 11/26/09 6:02PM



  Contact Information  
Customer Service
800-736-7537
Complete PeoplePC customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete PeoplePC customer service phone numbers and contact information at ContactHelp.com
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  Company News  
PeoplePC launches economy Internet access service
'Connect for Less' includes free customer support, with no minimum commitment requirement. PeoplePC 'Connect for Less' is a limited time, online sign-up ...