PeoplePC

Customer Service Ratings and Comments

PeoplePC is ranked #41 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 66.20 out of a possible 200. This score rates PeoplePC customer service and customer support as Disappointing.

NEGATIVE Comments

6 Negative Comments out of 8 Total Comments is 75.00%.

POSITIVE Comments

2 Positive Comments out of 8 Total Comments is 25.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Submit your comment >>
Since I downloard people DSL I have had a virus or malicious malware on my computer with male enhancement and porno poking through. Took over my computer. Called people and they sent me two Norton disks which arrived opened and broken. Called again and received another disk that had been opened. Installed it and now I cannot access anything again, plus I loss my internet connection and can't install the DSL disk. Never had this problem before. Customer service is out of country and even though nice, I can't understand them half the time.
Anonymous 1/14/10 8:23AM
I canceled my account back in March 2009,peoplepc still was charging me for a active file, which I canceled on March-2009, I told them James who I talked to this is fraud, he stated we gave you 2 months for free, I did'nt accept such I wanted my account to be closed. The service railroad me, and cost me almost $100.00, I felt I should had got my money back for service I did'nt use. They were billing me after I cancel my account.
mercyb12r@peoplepc.com 1/4/10 7:21PM
Cancelled service in May of '08 via email and Live Chat BECAUSE I moved out of the country! THEY DID NOT provide a phone number for me to call. Live Chat rep cancelled my service AND re-imbursed me for 5 months of unauthorized auto withdrawals from my account. NOW they have the nerve to send me to COLLECTIONS?? You will be hearing from my lawyer!
G 9/14/09 8:36AM
very poor customer service
suzmeg 7/28/09 2:15PM
4/16/2009
I cancelled my account in Nov. 2008. Today they called me to say that my credit card company declined their charges. I called and explained this and they kept me on the line for over an hour, playing loud music, waiting for a "cancellation confirmation number". If you cancell your account with these people get that number when you cancel.
Otherwise they will really try to grind you down.
Paul Lowry ex-peoplepc customer
Anonymous 4/16/09 5:33PM
We ordered People PC through our Satellite server. We were supose to have a disk mailed to us in 7 bussiness days. One week later we get a call that they cant seem to find us and need our address, which they recorded wrong even tho they read back the right address to me. When i called a month later to CANEL they couldnt even find a record of our order by THEIR OWN ACC NUMBER THEY GAVE ME! All i can say is this is shoddy a service and i better not have a charge removed for ot from my account. AND I DO NOT WISH TO B CONTACTED BY ANYONE AT PEOPLE PC
Anonymous 1/11/09 8:01AM

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Good customer service , i thank them for being patient with me !
james 1/4/10 12:08PM
nelson was a great help i could not have done this without him
Anonymous 11/26/09 6:02PM

There are currently 0 Employee Comments for PeoplePC.
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Contact Information

Customer Service
800-736-7537

Complete PeoplePC customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

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Company News

PeoplePC launches economy Internet access service
'Connect for Less' includes free customer support, with no minimum commitment requirement. PeoplePC 'Connect for Less' is a limited time, online sign-up ...