Pizza Hut Customer Service

User Reviews, Ratings and Comments

Pizza Hut customer service is ranked #296 out of the 628 companies that have a CustomerServiceScoreboard.com rating with an overall score of 36.68 out of a possible 200 based upon 194 ratings. This score rates Pizza Hut customer service and customer support as Disappointing.

NEGATIVE Comments

176 Negative Comments out of 194 Total Comments is 90.72%.

POSITIVE Comments

18 Positive Comments out of 194 Total Comments is 9.28%.

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To Whom It May Concern: May 16, 2013
Pizza Hut Store #027442 (Lincoln, AL)
Manager Name: Renee (so she said anyway)

The local Pizza Hut in my city has got to be the worst running business I've ever come across in my 43 years. On a good day the pizza will arrive within 1 1/2 hours with no customer service. That rarely happens however. It is usually much worse. I have ordered my last pizza from Pizza Hut. I am sick and tired of the bad food, slow food, rude managers, and incompetent employees! Even worse, I don't think they care if they get my business (or anyone else's) one bit. It would just make their jobs easier.
A few months ago I ordered from my local Pizza Hut, here in Lincoln, Alabama. Nothing special, just an order of cheese sticks and a regular pizza with regular toppings. I was told it would be delivered to my home within 30-45 minutes. This is moderately acceptable. One hour after I ordered my food it still had not arrived so I picked up the phone and called the store. I was placed on hold for about 5 minutes and then talked to a rude employee. I told her it had been an hour and inquired about the status of my order. I was told very rudely that the driver already had it in his car and was on his way. I said thank you and hung up. Another 30 minutes passed and still no food had come. I again picked up the phone and called the store. I was placed on hold again and then talked to an even ruder employee. I was told that they weren't sure where the driver was but he had my food. They told me that he had left with it a long while ago. They said they would call the driver and check on it. Another 30 minutes passed and still no pizza. It had now been 2 hours since I ordered my food so I called again. I was placed on hold yet again and then addressed by an even ruder employee (the same one each time). I asked to speak to the manager. The manager got on the phone and told me that it was on its way and the food would be free since it took so long. I waited another 45 minutes and decided to go ahead and eat something else that I had here in my home because the pizza and cheese sticks were obviously not coming. The food NEVER came! Never! I didn't receive any food nor did I get any call telling me it was not coming. I swore I would never order from Pizza Hut again.
About a year or so went by and I decided to give Pizza Hut another chance. I figured that they have so much turnover with teenagers that it would probably be a whole new staff. Well, I was right, but this staff was just as inept and just as rude as the ones before them. I called and placed an order for cheese sticks and a pizza with normal toppings on Tuesday, May 14, 2013. I was told the order would only take 15-30 minutes to be delivered. Obviously I knew this was incorrect because it takes at least 15 minutes to make and cook the food. I did, however, expect a short wait time since the employee who took my order told me such a short time. I expected it would arrive within at least an hour. An hour went by and no food had come. I called the store, let them know it hadn't come yet, and asked for an update. She told me that he (the driver) had left with it already and was on his way. She said it shouldn't take much longer. Another 45 minutes went by and still no delivery. I called the store again and told the same girl that my food still had not come and that I was getting a bit aggravated. She said, "Oh, we've had a lot of complaints about him. Hold on and I'll call him." She put the phone down (not on hold) and came back in about 3 minutes. She said that he had the food and was on his way. I told her that was exactly what she told me 45 minutes ago. She hung up the phone. I waited another 30 minutes and still had no food. I once again picked up the phone and called the store. I was a bit more stern with my voice this time and she decided to pass me off on to her manager. The manager got on the phone and asked me for my address. I had been asked for my address already 3 times before so I said, "I've already told you my address 3 times now." She got very angry and started yelling into the phone, "I tell you what! You just keep your food when it gets there! You just don't worry about it!" Then she slammed the phone down and hung up on me once again. The driver called me on his cell phone a couple minutes later (I assume she called him to tell him the food was free.) and said he was lost. It angered me that he was just then asking for directions and that they just send out their drivers with no more information than the address. They aren't told anything whatsoever to help them actually find the address (which is the whole point). I told him directions nicely and we disconnected. Another 20 minutes went by and he still had not arrived so I picked up the phone and called his cell phone (it had appeared on my caller I.D.). He said he was still lost and was almost back at the Pizza Hut store. He had actually given up and gone back to the store. I was irate! As mad as I was I didn't take it out on the driver because it's not his fault. I stayed on the phone with him and guided him turn by turn and mile by mile until he arrived at my house. I got my food 2 hours and 20 minutes after I had ordered it and was told it would only take 15-30 minutes. I tipped him and went inside and attempted to eat my old, cold food.
Everyone makes mistakes, but this Pizza Hut store does nothing but make mistakes! They never get the orders right and they almost always take a couple of hours to arrive. I WILL NEVER PURCHASE ANY FOOD FROM PIZZA HUT AS LONG AS I LIVE! I would like the girl who took my order and the manager reprimanded and punished. I would also like an apology, but I'm sure I won't get it because that's morally and ethically more than this company and its employees are capable of.

PizzaHutEmployeesSuck! 5/18/13 2:27PM
Went to Pizza Hut at AEON Quine Park last two weeks. Waited at the entrance for about 10 mins and nobody attend to us. I was standing at the entrance as there was a stand of 'let us seat you' been placed at the main entrance. If we are allow to go in by ourselves, please remove the stand at the entrance! I just left the place after nobody came to show our seat.

Last 2 days I went to the same Pizza Hut at 9.30pm. I asked whether they can still take orders and the waiter said yes we can. We are not been seated by the waiter, instead we choose where to sit ourselves. Waited about 5 mins and nobody came to my table to gave me the menu card. I've to request the menu and placed my order - 1 set meal no 1 (pasta) i set meal no 2 (pizza) & add on 4 pcs bbq chicken. They send the soup and garlic bread first. I've even finished my soup but my drinks were still not served. I raised up my hands and requested for the drinks. Then only they sent the drinks. While waiting for my meal there are few things that I observed around:
1. There are 4 staffs mingling around at cashier counter chit chatting. This has affect your efficiency of service level as the service has become slow.
2. Staffs wearing slippers while doing cleaning, walking inside and out of the restaurant. I knew that it was nearly 10.00 pm but do your service standard allows you to wear slippers in the restaurant while the guests are still around?
3. Came a staff brought a big wet steel basin full with clean cutleries and placed on the soup counter. She was wiping the cutleries to be placed at the station, with water dropping of from the basin.
4. Staffs can talked and shout at each other as if there was nobody in the restaurant! I think I was in a 'restaurant', i was not in mamak stall!
Then they sent the bbq chicken. I was so angry when my daughter bit the chicken it came to know that it was not fully cooked! It was still red in the middle..
Then they sent the pizza. I was so surprised to receive a pizza that was not cut evenly!
I and my husband were so angry with this level of service been served to us! Please, we are not eating for free to be treated like that!
Kindly do look into this serious matters! This has never happened before.

Azlina 5/16/13 6:46PM
I tried to order a pasta and bread sticks family meal (via delivery) from the Pizza Hut on Rossville Boulevard in Chattanooga Tennessee Just a few minutes ago and they told me the delivery driver went home early and that thwy couldn't deliver. Asked if I would want to come pick it up but I don't have any kind of transportation. About a month before that I called and asked if they had delivery which at the time they actually didn't have delivery yet but I got sorry, we don't have delivery just yet but this time I did have transportation but I asked what time they closed and thw girl answering the phone said 10:00 but we've shut our ovens down for the night. It was 9:05 when I called. Do the employees at this location not want to make money? That's about $37.00 that Pizza Hut will never receive because I'll never order Pizza Hut pizza again. At least not from that store because besides that the pizza I've ordered didn't taste very well either.

Len 5/8/13 7:02PM
I placed an order Saturday night at Pizza Hut on Watson blvd in Warner Robins, GA. The manager Joseph was very rude. I purchased a pizza at 11:14 and received it at 11:30. I stay right behind Pizza Hut; and when I got home the pizza was very cold and stale. I figured it was a old pizza, I sent my sister back at about 11:40 and the manager Joseph told her that her could not fix it because we had left the store. We asked for our money back and he said he could not do that! I know better than that. I went back up there at 11:54 and he locked the door. I told him that It was not time to close and he got mad and called the police because he had got caught in a lie. It's people like this who makes business bad. When the police got there I explained to him about the bad service and he acted as if he was more concerned with our issue than his, he explained that we should talk to the store manager the next morning. I am taking his advice because I am a regular customer of Pizza Hut, but I will not be eating there anymore because of the rude manager Joseph!!! It's people like this who make people start cooking at home...

Anonymous 5/4/13 9:33PM
I recently placed a delivery order with the Pizza Hut store in Meridian ms at the north hills location! The pizza was horrible! I haven't ate Pizza Hut within the last two years but decided to give it another try! It is still horrible. The five dollar hot and ready joint down the st runs circles around Pizza Hut. The pizza was cold, i had to finish slicing it and it look like it had been thrown around in the car on the way to my home! I am very dissatisfied! I called the store and it seem to me like the vibe was we already have your money so we don't care anymore! $20.00 is not a tremendous amount of money for one customer, but if you take tha same 20.00 and multiply it four times per month as If I visited once a week. That's 80.00 off of one customer you just lost, if u had 1000 unsatisfied customers multiplied x 80.00. That's 80,000 you just lost per month! Customer service needs to improve! Have a blessed day!

Quinton walker 5/3/13 6:44AM
After wasting over an hour trying to order a pizza from their website with a web-only coupon (website refused to confirm order), I called in to my local pizza hut, only to have them tell me they could not make ANY kind of concession, dismiss me, then hang up. Seriously, I would have been satisfied with 10% off. Thanks Pizza Hut, looks like it's Papa Murphy's from now on.

Anonymous 5/2/13 8:40PM
I placed an order online on 4/30/13 and the delivery was to be at my address at 6:38pm central time but it didn't arrive until after 6:45pm. I opened the box to serve dinner and the pizza and cheesesticks was not only LATE but both was DRY and COLD. The cheesesticks didn't look like cheesesticks at all. I called 3 approximately 3 after driver left to advise them of this so they can come back and pickup this order and to get a credit back on my credit card. I was placed on hold for over 10 minutes to speak with a supervisor to handle this issue. I explained the issue to her and she stated that a credit will be issue and she informed my local Pizza Hut location to come back and pickup the order.

After an hour, no one had shown up to get the COLD FOOD so I called Pizza Hut back to see where the driver was and to make sure a credit would be issued to the card because the supervisor that I spoke with was very unprofessional and had a I Don't Care Atttitude. I spoke with another CSR and she was very helpful. There was no call to my local Pizza Hut to return to my residence to pickup the order. She sent a ticket to have someone pickp up the order and she requested a refund. After another hour, no one had shown up so I called again and was placed on a long to speak with another supervisor to see where the driver was. I spoke with another young lady was rude and raising her voice. I calmed her down quick advising her that she was not going to speak to me in that tone or she can get another supervisor to handle this call. I explained my situation and needed to know when e driver would arrived. She said didn't know, a credit would issued to my card and to trash the food. I advised her that I would not trash the food and asked that she cll my local Pizza Hut to see if they were on the way. She p,ces me on hold and stated that someone was on their way. I asked for the Corporate Office number and her tone chanced immediately. She was all of a sudden professional and nice. The number that was provided was 901-373-0163 Steven Smith. I don't know if this number is correct but I found this website and a number for the dallas office.

I will be contacting both numbers because this is ridiculous and unacceptable. I can't believe the supervisors are so unprofessional and have no people skills at all when they answer the phone or when speaking with a customer. I will not be ordering com Pizza Hut again if I have to deal with u professional people that represent your company.

Please respond to this message with a contact number to reach you.

Thanks

Unhappy Customer

Disappointed 4/30/13 7:30PM
Went to pizza hut in Dumfries,via. With family for dinner. Once seated waited 20 min. for order drinks and pizza. One waitress to answer phones and wait tables. One pizza came in about 20 more min. my wife's sandwich came 10 min. later. The second pizza came 20min. later. My wife talked to asst. manager who pretty much blew her off. When manager was contacted, the second pizza came out about 10 min. after. Wee saw at least 4 carryout orders placed and filled while we waited for our food. Waitress did OK. Not happy and will never go back or order from there again.

Anonymous 4/30/13 4:54PM
Bad service. I waited for more than 1 hour and 30 min. Amd my pizza never got here. Bad customers service. I will not buy a pizza with you guys anymore. Bad employers, bad managers cause they don't put attention on customer service. It was Pizza Hut in Yuma AZ by the 32St.

ociel 4/28/13 5:39PM
I ordered the new crazy bread which was a big mistake. The girl/man who took my order did not put it in the system correct. I later called to tell him what happened and he hung the phone up in my face. When i tried to call back he would not anwer the phone. He is a horrible worker who hasnt been taught good customer service. I will never order again.

Anonymous 4/26/13 5:38PM
I ordered the new crazy cheese pizza i saw advertised on tv and i thought i would give it a try. Well let me tell you that's the last time i will buy that pizza. The crust was tasteless and the whole pizza in general was pretty bad !!!!! I guess pizza hut lost another customer

unhappy 4/20/13 6:36PM
I will never order anything from pizza hut n Covington TN 38019 they missed my order up talk to me like I was NT a regular at pizza hut they have no class or quality n there services

GTXZ 4/15/13 7:34PM
Every time my family orders from the PRP at Our order is wrong and missing some thing from our orders. Have complained many times Tonight is the last time we will order from there. At the prices they charge it should be correct.

Anonymous 4/13/13 4:05PM
My problem began with their website. Damn thing NEVER would respond so I ended up calling the "one number calls all" and is supposed to send your order to nearest store to you for delivery.So I placed order with call center,2 pep lovers thin crust. Simple right? Call center said "due to the special coupons u are requesting,store will call you with total". Store never called,so I call back to call center,they apoligized and said "we'll make SURE YOUR ORDER IS PRIORITY". NEVER GOT ORDER,CALLED AGAIN IDIOTS AT CALL CENTER OR STORE CANNOT READ "FOR DELIVERY" so my order never left store,never got pizza,SO THANKS PIZZA HUT FOR NOW MAKING ME A "PAPA JOHNS"customer.

beerwolfhlc 4/13/13 1:14AM
I ordered for a chicken wings bar be que but they told me initially that they don't have it in bar be que sauce and i can order it in chilly sauce. Later they called me told me that bar be que chicken is not available.I've tried to order bar be que chicken but it is never available. What kind of service is that when you have it in your menu and is not available. It is never available even though it is in your menu. You should discontinue this.

varun 4/5/13 8:43AM
hey pizza hut
i live in Scarborough near Kingston and morning side , actually i have a complaint about the employee RAJ. This is what was on his tag. he has to learn how to talk with customers. he doesnt have good talking. this is my 3rd time he talks with me so harsh. i never gonna come to pizza hut anymore cause of this man. the pizza hut is morning side and kingston. u guys have to take an action for this otherwise u guys will lose your customers.

cutomer 4/5/13 7:45AM
I live in Tooele, Utah and yes, I have a huge complaint about the manager at Pizza Hut there. I have been dining at Pizza Hut in Tooele for 6 years, and in the last possibly 6 months, service has gone downhill tremendously. There is a new manager there that is constantly yelling at employess, making the dine-in experience uneasy. The biggest reason I am complaining now, is that you had the most awesome employee that used to always be working when we dined in. I believe his name was Garrett, or Jared, I am not certain. He was the best mannered young gentleman I have ever seen at a fast-food establishment. He fixed problems and took care of his customers with the greatest ease. I thought so much of that young man. Saturday evening we were told by our server that he had been forced to quit by not being scheduled more than 1 or 2 days a week. And it just so happened, that I discovered the loud mouth, rude manager is the one who took him off the schedule. I know, from talking to the young man, that he truly loved his job, and I was truly upset that his manager could not see the blessing he was at that establishment. I will probably not be returning to dine-in, knowing what I know now, about a manager who has no people skills, who chased a wonderful assistant manager away from a job I am certain he needed, as they are hard to come by. Do yourself a favor, call that young man and give his job back and rid yourself of your loudmouthed, new manager. Only then, will I and several of my friends who had experienced his courtious, friendly manner return to dine in.

Anonymous 4/1/13 4:13PM
I felt like it was disrespectful for your Pizza Hut worker lerson ask me,for a tip then forget My,recipe dont have no smile when He walk in Not knowing how to great people when entering the room.

Anonymous 3/31/13 11:28AM
my name is simone marquez and i live in converse tx .Today i ordered a pizza for a party i asked how long the wait would be as i only live a few mins away .I was told 35 to 40 mins .A hour and 20 mins later it showed up ! I caled the store and asked for the mg they hung up on me ! I called back only to be put on hold for another ten mins ..the mg would not give her name or your corp phone number !! wow not even the store number ! which is #37 found on the sales ticket.i would like some responce to this matter thankyou

london1uk 3/30/13 4:45PM
I was walking & got hungry 1,300 miles away from home. I went into pizza hutt (175 Hwy 76
Clarksville TN 37043). I was going to stop in & get the number for their restaurant so they could deliver to my hotel room when I got back. With no customers in the store at all the 2 "hostesses" saw me (a black guy) walk in & they turned 180 degrees around to face the REAR of the restaurant! I had to ask them to be helped. I asked for the phone number of the location so I could order delivery later. They told me they didnt know & to ask someone else in the restaurant. I said "you mean to tell me your looking right at the kiosk & cant figure out what the phone number is where your working?" They said they couldnt help me. I feel "OVERT RACISM" was shown to me. I will be calling to explain to Yum! pizza Hutts parent company. The south is going to change one way or another.

Anonymous 3/30/13 3:24PM
Not a big fan of the new sliders. The crust is to thick on the bottom and 3 toppings are not enough. Left over pizza is easy to reheat and is even good cold. The sliders do not reheat very well because of the thick crust to chewy. Cold they are not good at all. We had to through our left overs away and have never had to through away any left over pizza. Sliders are not a good idea, try inventing something else.

Anonymous 3/30/13 1:25AM
I placed an order online. I was notified my order was being filled. I arrived at the location to see a sign on the door that they could not make pizzas. I live 20 miles round trip from the pizza hut store. This is unacceptable and I should have been made aware of this at the time the order was placed.

Anonymous 3/28/13 5:44PM
Omg!!! How aweful!! Adairsville ga. This woman's name was Morgan that was taking my order, she was one of the most rudest person!! Went to my Adairsville Pizza hut and they don't even know where these people are from. I feel bad for the employees that work for pizza hut having to deal with trash answering their phone. Absolutely disgusted.

Jw 3/24/13 1:07PM
Hi i was not please about my pizza i had a ten dollar credit.My boyfriend went up on moreland to pick up my pizza.And when he came told me back it was not right.I mary Russell call back up there and talk with a supervisor.And she told me to tell him to bring it back up there.So when he got up there they did not want to make another pizza.So he had to bring a cold pizza back that is not right my ticket number is 00113.I order my pizza on the phone The person name is Amanda.The time off the order off the pizza was at 0916PM And was pick up at 0931pm she told me she will not give me another credit.Something has to be did about this.And on my ticket has some body else name on it they have Nelly on my ticket thats not the name it suppose to be mary russell under the phone number

Anonymous 3/23/13 8:23PM
Christy manager at US Hwy 98 North Pizza Hut very rude pizza two hours late called to find out about where my pizza is and the assistant manager hung up on me when I questioned why I was charged but received no pizza. Ordered pizza two years and will never ordewr another pizza from tham again. Anyone know a good pizza place.

veannpppm@gmail.com 3/15/13 5:12PM

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Just received a delivery from Erica at the La Mesa, Ca delivery office. She was awesome. The most friendly delivery person we have ever had. Love her passon for her job and detail to customer service. She is the only delivery person that approached our door that made sure that we were the recipients of the order and then went above and beyond to make sure that what we had ordered was perfect.. which it was. Just as a footnote, she was someone that made my day and made me excited and appreciative to receive my order. Her personality is beyond superb and she should be recognized as an outstanding employee of Pizza Hut. Good Job Erica.. you made us feel very confident of your delivery and you very personable. Look forward to receiving orders from you again

Karen Swoboda
Bryan Fields

Karen 5/16/13 8:33PM
After moving to Whitehall was told of the pizza place called big Johns pizza told that it was better than anything so decided to check it out yeah right Pizza Hut every time I order from you guys it's always arriving faster than when they say the people who bring it up to the door always nice and every time I talk to somebody on the phone they're always polite and courteous if you're ever in Whitehall Michigan definitely hit that Pizza Hut because it's the best customer service out of any pizza anywhere hands down

Anonymous 5/1/13 5:36PM
I went to the pizza hut in newburg, ny. the manager phil was so nice and he was fast and made sure we had our stuff on time. of all the pizza huts i have been to the newburg store has the best manager. phil should be in every store pizza hut has.

Crystal 2/20/13 4:53PM
I had a great experience at Pizza Hut. The pizza was exactly what I ordered, and I was very satisfied with the service. Erica was very friendly and made sure I had everything I needed.

BLEEZY36 1/25/13 7:13AM
We go to our local Pizzahut in Denton, TX on Teasley Lane about once a month or so. Store # 311423. Every time we go lately our server is (Sommer). She is the most awesome and sweet girl in the world. Makes you feel like family, remembers you completely even if it's been a long time since you been there. She always talks to us and connects with us so sweetly that it just makes you feel like a million dollars. I look forward to seeing her and talking to her every time we go and eat there. We love this Pizzahut mainly because of Sommer. I hope some one tells her she's getting bragged on. And if by some chance I got her name wrong to make sure I'm acknowledging the correct person she is expecting a baby boy on May the 6th of 2013. I just want to make sure she recieves the praise she deserves. She's a genuinely nice person and we love her so much. It's not often you make an encounter with a sweetheart like this. I hope the management realizes how wonderful she is. #1 employee.

Samoht 1/9/13 9:32PM
I visited Pizza Hut with my Family on Friday October 19, 2012 in Harrison Arkansas which My Family dines out at Pizza hut weekly. It's usually always pleasant. For the past month or so we would always request our favorite waitress Syndee, she always has a welcoming smile as she approaches our table. Very respectful and makes us feel welcomed fom the time we enter until we leave. She is a keeper and wished their were more waitress' as herself. Thank You April.

april1973 10/21/12 2:17PM
my wife I are truckers,so we eat out all the time.Recently we ate at the pizza hut in decorah,iowa.We could not believe how clean the dining room and kitchen were. The food was delicious,the server was very polite.These guys deserve recognition.Thank you pizza hut.We'll be back.

Anonymous 10/7/12 5:29AM
I WOULD LIKE TO INFORM THAT PIZZA HUT HAD RECENTLY LRT GO A EMPLOYE, WELL THIS INDIVIUAL HAD STATED TO PIZZA HUT I DONT KNOW Y THESE PEOPLE IS DOING THIS TO me, SHE STATED ALL I TOOK is a A BATHING SUIT. WELL I AM ONE OF THE MANY VICTUM SHE HAS STLOEN from,she stole , DRUGS CASH CELL PHONE and more, digital camera.. n many more. she even broke into house n stole ciggerates ipods, gold chain which was very expensive , and even went in to their dirty laundry n stole a pair of pants. how funny is da dirty laundry. I would like to thank pizza hut for protecting their employees and customers mahalo

anoymous 7/16/12 5:03PM
I really enjoyed my experience at piiza hut. I was a little bit skeptical after reading the reviews but i was pleasantly surpired by the standard of food there, especially seeing as it is so reaonably priced. This is definatly good value for money. My waiter was very helpful and although the resterant was fairly noisey it didn't take away fromt he overall evening.

Anonymous 5/25/12 7:09AM
We often go to the Pizza Hut in Duncansville Pa.The service is always good as is the food.We especially like the male waiter Andrew.He is very pleasant and always busy.We have watched him clean tables after a party leaves and he moves everything to wipe the table off plus the chairs.He makes a very neat appearance.Just wanted to let you know I think he was listening when he was trained.

Anonymous 4/22/12 3:08PM
Me and my girlfriend ate for lunch earlier. Almost perfect for us. Just bit concern the time they served the food. The starter should be first ahead to the main course/s. But it happened was they serve at the same time. so by the time we finish our starter our main course cold already including our pizza. Don't take this as negative instead work it out.

Thanks

eikzvahm 3/23/12 1:05AM
It brings great joy to my heart every time I think about a phone call that was made on today 12-28-11 to a Pizza Hut (West Rd./45 North) Restaurant by one of my co-workers that could have turn out very badly and damaging to Pizza Hut�s business; if it had not been for one of your employees.

Even though the employee who was taking our order was not ugly or discourteous to us; he could not accommodate us and when we ask for the manager he simply said he ok and he will be with you shortly; I am sorry I could not help you.

That was the first demonstration of being kind and very courteous to the customer. Secondly, The Manager, after hearing us out about the Pizza Hut Special and realizing several of our employees were upset with how things turned out, he never raised his voice. After gathering all the facts he said he would accommodate us anyway and then he closed the conversation by literary thanking us for being Pizza Hut customers. This was a second act of courtesy displayed by not just an employee but, by your manager or one of the managers.

Now, this was the icing on the cake, after he, the Pizza Hut Manager told me all this good stuff and everybody was happy with the price he gave us, when the pizzas arrived the order was not right! As you well know my co-workers was very upset and negative comments was coming from all directions. However, the delivery man did not get upset either. This was really unbelievable.

I paid him, he apologized and informed me to call the restaurant back and ask to speak to that same manager again. He said Miss, it probably was some kind of mistake and if it is, someone will come back out. This was a third act of kindness displayed and in this day and age you really don�t get this kind of service! In most cases you don�t even expect it OK! But nevertheless, we receive top notch service! Long story short, it was a mistake and the manager did send someone else out to bring our Cheese Sticks and Hot Wings to us.

This was worth writing about and I got so busy at work it slip my mind. As soon as I began to share it with someone else, I said oh, I have to write a letter to Pizza Hut commending some of their workers. �JOB WELL DONE�!

Now, because of that, my staff and I are going to plan to have dinner with Pizza Hut Quarterly in 2012. I have a State Registered Day Care Home Facility and we were planning to have a Family outing with our children and Parents once a month. So now, Pizza Hut will have at least three of those months in the year of 2012. This is just a small token of how much we appreciate kind hospitality and good customer service skills.

Besides that, I can�t make you any promises but because of the kind treatment we received we will continuously share it with all of the EXXON MOBILE Tenants and encourage them to cater their lunches through you all every opportunity we get.

We are Security here at Greenspoint GP6 Bldg. and we are not allowed to leave the premises to go across the street much less to a Pizza Hut. This is why the love and compassion that your employees showed us meant so much. I cannot thank you enough. We all appreciate your entire Pizza Hut Team. I personally look forward to doing business with you all again. When I get to work I will re-send the email through my work email address. I do not have the receipt with me but it was ordered at or about 11:00 a.m. on December 28, 2011 from The Exxon Mobile GP6 Building 12450 Greenspoint Dr.

Thanks Again,

Ms. Faye A. Morris

Anonymous 12/28/11 11:54PM
i just order a pizza and when i called the lady was very polite. i believe she was the same one that delivered the pizza. the receipt had the name laura. she said things like,thank u for doing business with us,have a great day and told me to save my coupon for the next time we order. i have been in florida for over 10 years and i have never had anyone tell me, " thank u for doing business with us." and be so kind. i just thought u should know u have a wonderful employee. i hope i get to deal with her everytime we order pizza. thank you for your time.

Anonymous 9/13/11 11:55AM
so me and my wife and 3 kids were traveling to Ut. from California and had to stop at a small town named wendover to get something to eat so we decided to go ahead and go to pizza hut... very nice place fancy and all the server was very friendly the pizza was delicious except the only thing wrong was the cooler it was so hot in there :( but other than that i'd defenetly go again

paul 8/26/11 10:42PM
why people always complain about their pizza i have no clue. You take the woman with a new number, well how about just saying your new number?? I guess that was just out of the question, you just have to say your old number. As for the one with the gate code, you know how many customers have stated i never recieved a call, and i called them back personally? learn new complaints on that one. You want better service, learn to be decent humans. Tip your delivery driver, not this 1 or 2 dollar crap. they waste that in gas alone, not including car repairs and othter things. Learn to know what you want, and dont' keep US waiting on the line for you. I have been told can you pleas hold more times then I would like to count. You are the one who called me, heres your sign!!!!! oh and by the way using ! at the end of you sentences mean nothing for all you complainers.

pizzahutmanager17 7/31/11 3:28AM
Good job jeremy from north park pizza hut great skills alot more orders from elhart collision we were very pleased with jeremy hes a pro tell him thanks.

Elhart collision 4/14/11 9:47PM
Last Wednesday,

I eat pizza in the city of Sri Damansara and I found that the staff named AMIRUL of the client server, so it works as efficiently with all aspects. I am very happy with this staff as an attractive smile.

In addition, he is also promoting an ice-cream with a variety of ways and create a pretty good performance in the campaign chapters and can affect the customer satisfied.

I hope he will be the best example of the staff.

Thank you.

Iwan 3/4/11 11:52AM
I ordered from Pizza Hut over the weekend and the food was great. My family agrees also fast delivery driver tall black guy who was very nice.Pizza tasted excellent. Definetly will be ordering this weekend coming up.

betsyross67@gmail.com 10/25/10 11:27AM

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I Richard m. green was done wrong at one of your work sites,i used to love to come to work,and be a team player,until oct.18,2012,when i was let go because i did nt get to the phone in time.Truth be told i was not even given a chance to walk two steps to the phone,when i was told to clock out.I did what i was told and got fired.Keep in mind that i was a cook,and would help anyone of my workers.Right is right,and wrong is wrong,and if i must,i will get an attorney
Ric 2/13/13 12:52PM
I worked at pizza hut for about a month last summer. I only worked there for a month because the managers harassed me, treated me bad, and intimnidated me all the time. I just had so much anxiety just to go to work, that I couldn't do it anymore.

Now, it's February 5th, and I still haven't received my w2, which is supposed to be to me by January 31st, a couple days late is understandable, but I have the feeling they won't even send it.

I will NOT call the manager where I worked, as he is the reason as to why I couldn't continue working there.

Also, I heard someone who delivers pizza for pizza hut say that they aren't allowed to wear jackets, in wisconsin, when it's zero degrees outside. That doesn't seem right to me
201488 2/5/13 8:52PM
I would like to start by saying I LOVE PIZZA HUT and always have. My situation is about my daughter. She has been looking for employment for a while now and was very happy when she was asked to an interview at the Rochester New Hampshire Pizza Hut, and even more excited when she was told that she had a job with them.
My daughter went on an interview and met with a manager named Ryan who did the interview with her. He had told her she was hired, he explained that she needed to fill out an I9 online and then come in on Friday to meet with another manager and complete some paper work. She went in on Friday (I know because I TOOK TIME from my job to bring her)Once there she asked to meet with the manager. The person asked her name and went into the back and came back out and said that the manager is busy. She then told my daughter that the manager said that there is something wrong with their computer system and she is having difficulty receiving her I9 and that they will call her. My daughter waited a couple days and received NO phone call. My daughter called and spoke with the manager Sharon who proceeded to tell my daughter that they are having a problem getting her I9. My daughter asked if it was something she did. The manager explained that it was NOT, it was the system and they would contact her as soon as they got it taken care of. My daughter again tried to understand the situation but still tried to keep her hopes high all while wanting so bad to start to work. Again more days went by and no phone call. My daughter again called and got another manager on the phone. She explained who she was and why she was calling. The man on the other end stated " I think she already hired for that position" my daughter responded �yes me�. The man then told her that he would have the manager call her. AGAIN no phone call. My daughter called again and asked to speak to Sharon and stated who she was. The person left the phone for a minute then returned and stated that she was in a meeting and would return her call. NO PHONE CALL WAS RETURNED.. This is very upsetting and disappointing never mind VERY unprofessional of this company. I will NEVER eat at any pizza hut again in my life. The behavior and un professionalism of this company is disturbing. This manager has a position and it is her job which consists of showing strength and professionalism, and if she did not have employment for my daughter she should have stated so instead of ignoring her phone calls and having other employees speak to her. If the manager who hired my daughter had no authority to do so.... well she should probably speak to him as well. As I stated earlier in this letter I will never eat at a pizza hut again and while Im sure this is not a threat to this company, due to me being one person, I will make sure EVERY PERSON I know understands the situation and the incident which happened and I will let them by the judge. Which by the way I have expressed my feelings about this situation to many friends and family already and they too are very upset about this and feel that it is very unfair.

Little story: I work in a office building which consists of many people and we were having a luncheon/party for one of our supervisors. Everyone pitched in and we were to order sandwiches, pizza, soda etc for the luncheon. Pizza Hut was suggested. One of my co-workers who I spoke to about my daughters situation said �NOT PIZZA HUT. We are all set with a company who behaves in that manor, there are plenty of other places we can order from".
So story short I may be one person telling my story and expressing my feelings but it seems that people are listening.
Anonymous 1/19/13 3:19PM
im wondering why after years of service you would let go of loyal employees 2 that im very close to and know very well just how loyal they were to Pizza Hut an its b/c you feel the need to change your management i mean really my family and friends order from you and i just dont feel the need to order from a place who doesnt respect or appreciate when others put their job 1st to be there always when needed an on call to go the extra mile for you an then in return you show your appreciation by firing them what kind of employer are you really??????

Anonymous 12/5/11 3:30PM

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