PlayStation Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
135 Negative Comments out of 150 Total Comments is 90.00%.
POSITIVE Comments
15 Positive Comments out of 150 Total Comments is 10.00%.
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I called yesterday and had some stuff fixed and the people said to wait 24 hours to change my password because i had a lockout so i did and they said i will receive an email... GUESS WHAT!!!!! I DIDNT!!! NEED HELPAssassinN1NIJA 5/16/13 4:44PM -
ps3 online playing is crap they have so many cheats to use its not worth playng EA games create the games with these cheats and the lag switches, which cause the servers to kick everyone off. I was playing the game BF3 its so hacked up its a waste off time to play there are more kids playing under the age of 14 who use the cheats so much for mature ratings. I have always had a playstation since they came out up to ps3, but do to piss poor online play I will never get a PS4!!!!
I did play the game, not using cheats or lags but now its out of control and sony doesnt care after you buy the system.
my first account was hacked by someone at EA guess I killed the wrong person, so the biggest sore loosers work for EA.pontiac3800 5/4/13 2:30AM -
I spent 75 dollars in the ps store during the march savings promo have not received my money as of today April 12th 2013max10thegreat 4/12/13 2:07PM
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This message is requesting a demand on my account xWhite-Passion back as I have been permenant banned as I have been told via email. I am almost certain I know why I have been banned and I totally disagree for however what the person as reported me for, I got a message on the 29/3/13 saying he is 'bored' of playstation network and joining xbox live instead. He also added that I could have his players as I was the last person he played and lost to on FIFA Ultimate Team. I didn't think much of this offer and accepted kindly and replaced some of my players for his. Now to me that seems to good to be true, correct? Well he has obviously set me up and informed you that I have 'scammed' or 'hacked' him. I feel embarrassed at the fact I have been tricked into this scheme. I have spent quite a few pounds on FIFA and worked very hard on many other games. I am demanding my PSN account back. Please get back to me via email ,
Many thanksxWhite-Passion 4/4/13 1:01PM -
Well i was playing a game and my controller died so i tryied to charge my controller with the usb cord and the controller wont charge. Like when its charging the red lights blink on the controller mine doesnt do that anymore. i tried calling the service no one answeredTreyarch_Faze12 3/29/13 11:27AM
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I had a bogus charge on my account. Every agent I spoke to was incredibly unhelpful and somewhat smug. One agent lied to me to get me off the phone (was the floor supervisor) and another gave me wrong info. The first two calls I asked that the steps be taken to get my money refunded, and it was never done, nobody has authority to do anything and nobody is responsible for anything. I eventually had to have my bank refund my money and now my account is banned from the system. Before this DISH network was the worst customer service line I call. PSN is two steps behind them and the dish people barely speak english. Good luck if you have any problems. They seem like high school drop outs that make about 9 bucks an hour and just don't care.ninernation 3/17/13 6:21PM
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can you get your money back from playstation storeAnonymous 3/7/13 11:21PM
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I am having problems playing any discs including games and movies. I did the system restore thing that it suggested to do and it didn't work. Now I have called 4 or 5 times and waited on hold for a half an hour each. Still never got anyoneShamacow 2/18/13 12:05PM
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my husband was having a problem with his playstation 3, couldnt fix it over the phone. sent it in to the company, got it back today, it still dont work. when we called they said it worked fine when they had it. YEAH RIGHT!!! im sure they are doing this til the warranty runs out. very upset, called to complain, got disconnected. imagine that. i dont even think they had it long enough to fix anything anyway. i feel at this time they should offer a refund. now my husband will not even let me call them back, hes so upset.none 2/8/13 2:57PM
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We have added 3.99 to our funds for FIFA 13 but have been charged 6.02 why is this? Why are we being charged more than what we have purchased
Regardsbeastfc 2/7/13 11:44AM -
network time out over and over again. When i called customer service they walk me thur different steps to fix the problem, I was told to contact my internet provider to open up some ports,again that didn't work. Playstation network is a major problem.kantTchDis 2/4/13 11:51AM
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both networks (xbox & playstation)have the same/similar problems: people who constanly cheat and as well costant lag either artificialy or naturaly created. But playstaion network makes xbox live look like saints. I've never ever and I mean NEVER, EVER had as much trouble with the lag issues esspecialy on playstation network as I had when I was on xbox live. I don't want exuses, I've heard 'em all. Exuses are like behinds, everybody's got one. The point there has been lag issues and blantant abuse of players than I"ve ever seen. Some days it's litterly impossible to play because of the B.S. that I go through. Also, xbox live never, ever had "lost connection to host" and similar issues as playstation network doescrazyape56 2/3/13 11:37AM
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iv been getting booted off home since all tht downtime,, tried evrytyng too.. now u try to call them they say their phone lines are undergoing mainteance,, wht a buncha crap,, they dont know wht they r doin i tell yards1959 1/21/13 4:33AM
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Common sense should tell you that there are some
Incompetency issues deep within the PS network. If
not that common sense should tell you we've been lied
to twice by psn and they're are probably working on their
third lie considering when psn. If you had common sense
you would do maintainence on an evening most everyone
is likely not to be at home or wouldn't care, like New Years
eve. Lastly if you are so dam patient what are you doing
surfing psn forums in the first place?Jmad247 1/18/13 11:10AM -
Sony must not ever keep track of anything they are supposed to, Sony has been undergoing maintenance since 10am (1/17/13) and they said if you have signed in in the last five you will play online during the maintenance, well here it is 10:26pm and guess what?, I'm still getting Sony is currently under going maintenance, after I've only signed in for more than give days straight, so please tell me what is the point of posting some bs that your not going to keep track of Sony? I'm sure there's no answer to the question because if there was I would be playing right now instead of wasting my time writing this. Sony your really starting to piss me off, and I'm just about done with, it fix the problem before I fix the self and go ahead and switch to Microsoft, where I don't have to worry about all this dumb \ y'all decide is logical to do on a f'ing Friday, next time I get f'd over by Sony I'm calling customer service and I'm going to wait for a rep so they can here my smash my ps3 and set the $#*% on fire...... FIX IT SONYJ iz 1/17/13 8:40PM
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I nearly never write reviews about anything online but regarding this experience with Sony I felt the need. Let me start by saying that I have been Sony promoter for a long time and nearly all the electronics I purchase are Sony brand. I called Sony customer service today regarding a PS3 controller that I got as a gift about 45 days ago that would not pair with my system unless plugged in. The 1st rep I spoke to was completely useless and spent more time looking at the forums (something I can do myself...) than offering any assistance. It took me prompting troubleshooting steps to get the call to move anywhere and after 20 minutes of nothing I asked for a supervisor. The supervisor I talked to (if possible) was worse than the rep. He was rude and told me that there was nothing they could do and that "maybe I should have kept my receipt if I wantedto retain the wwarenty." I could go on and on and maybe it is my fault that I didn't have the proof of purchase even though it was a gift, but for a so called industry leader to have such poor support and customer service for their product is more than dispointing. Needless to say Sony has lost me as a customer over a $40 controller both due to the rudeness in which I was treated and the lack of support and pride in their product. If you are able, stay away from Sony because if you ever have an issue, you will surely be left unhelped.mjberks 1/6/13 2:29PM
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i put 15 pound on my account, tried to buy lord of the rings gaurdians of middle earth and it said it took 2 seconds to download and install then never gave me the game but took the money, anyone know of a way to contact them as i can't find one that won't cost a fortune?should be a gaurdian 12/14/12 7:28PM
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Horrible customer service. My PS3 broke, and it took them over a month just to send me the box for repairs. When I would call and ask about it they gave me attitute. I asked to speak with a supervisor, and they too gave me an attitude. They basically made it seem as if I had no other option than to wait on them. I will never purchase from this company again.RacheLeilani 12/3/12 5:12PM
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USE LESS CUSTOMER SUPPORT I have to wait 10 to 15 days for a email saying if I even can get a refund for a purchase and still cant DOWNLOAD THE DAMN thing for like when ever......... USELESS!!!!l0stitall 11/23/12 1:51PM
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I too cannot add funds to my wallet, I had tried to buy a pre-order version of the Need For Speed - Most Wanted game, it would of come with the Oonline Pass as part of the pre-order.
I couldn't put funds in my wallet as it said an Erro had occurred, no id number or anything. I rang on the day I tried which was still within the pre-order time, and if funds could of been added to my account I would be playing the game by now.
One guy told me to first buy a pre paid card but then quickly retracted that as if I did buy one and it didnt work....
I checked with my bank thinking it might be my fault, card cancelled or over limit or something, they tell me its all fine, nothing wrong their end.
So I go back to Playstation, they say sorry nothing we can do all our billing team are overseas. They couldn't even reserve a copy for me, knowing the problems I was having. They promised me a Supervisor would call as apparently they do not transer to supervisors, they have to call you, which delays the process even longer. I didnt even get a return call just a dismissve email of about 12 words.
This was nearly two weeks ago, I still cannot add funds to my wallet, I still do not have the online pass, they have basically said , there is nothing they are going to do at all.
They even had the nerve to say it was my fault for tripping their security because i tried more than once to add funds to the wallet....seriously, what was wrong with the other times i added money to my wallet, no problem their, its only since they upgraded their store which I have had this problem.
So I know have to take this to an international claims dispute, and all for the sake of $15.95 australian.
Oh and by the way playstation, your new store sucks harder than a 5000w vacuum cleaner...
Cheers playstation, cheers for nothing, nice to know you got our backs.Ian S 11/22/12 8:13PM -
The complaint is regarding a PS3 which was returned for repair under warranty. Over the past three months 4 PS3 refurb units have been sent to me all arriving damaged. The last unit I opened and inspected at the mail exchange and a rattle of broken parts could be heard within the unit and subsequently refused to sign for the broken unit. Playstation Support has refused to send me another unit despite public knowledge of Australia Posts deliberate mishandleing of the machines. A courier from DHL has witnessed pallets of machines arriving and units being tossed and thrown. Thankyou for the concern of a once loyal and dedicated gamer.Anonymous 11/13/12 4:13PM
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Playstation's Customer Support did not help me at all. I want to add funds to my PSN account but whenever I do so it says "An error has occurred (2)" I told them this, and they just said buy a prepaid card. That does not sound like a feasible solution every time I want to buy a game.Jacobson 11/8/12 5:52PM
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i bought assassins creed for the playstation store last year around February and i have been playing it for a while but now its telling me that i have to sign up for playstation plus to play it which costed me and which also gave me 1 assassins creed 20minute trial, which i didn't wanted. After the trial expired it asked me to buy the game. I DO NOT WANT TO BUY ASSASSINS CREED WHEN I HAVE ALREADY BOUGHT IT!!
so i want to know why i have to re-purchase something i have already purchased.DopeGirl 11/6/12 6:34PM -
Parents beware!!!! Playstation network retains all credit card information which is unknown to you. Your child then has unlimited use of your credit card in purchasing/downloading. And Playstation Network says "no refunds" even with "family fraud" quoted from their "help center".bill 11/2/12 6:45PM
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Sunday Ticket has been horrible since week 2. I used trouble shooting at end of week 3. At end of week 4 I asked for a refund. 14 days later they denied my refund. This company is the most sketchy I've ever dealt with.Gruntztastic 10/14/12 6:39PM
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My holding for customer service wasn't too long, considering this is regarding the Playstation and Playstation Network. My CSR rep was very professional, nice, and knowledgeable about specific products and rules. My PS3 is covered in a service warranty (So there goes a high percentage of possible frustration melted off.)and I was just needing to get a controller replaced. Again she made it very easy and told me what all I had to do.LilTeaPot03 2/6/13 9:53AM
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After calling Sony I got the best rep. there, Jennifer.
She talked the through all the same steps as Tim did but didn't try to sell me a different PS3. xD
She had me restart my PS3 in safe mode (again) run options three and four (again) and then try to install the game (...again). It failed again, but she told me to try on a wired connection and see if it gets passed the 14%. So I intend to do that later when I head over to my sisters house.
She also said that Netflix was freezing because my drive was fragmented. xD
So helpful...
Anyway, she said that she has my information written down and that if my wired connection fails later they will send a refund ticket to their refund people and they will deal with it.
She said that it usually takes 10 - 15 days for them to even look at it, 2 - 3 days for them to approve it, then depending on if it is a Master or Visa card up to 30 days to restore the money to the card.
She then told me that if I used a pre-paid card or preferred I could have the money put back into my PlayStation Wallet (although there is no point since I only put the money on there to get AC3 and nothing else).
She said that she is unsure if they write checks and said they definitely cannot just send me the damn game in the mail. xP
She also sounded hot. #ForeverAloneAnonymous 11/1/12 6:37AM -
this girl named malissa is awesome thanks allot psn is greatmaneymakerfred 10/5/12 10:32AM
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Great customer support, I've called them twice, both regarding PS3's.
1) Had to retrieve account information, connected in about 20 seconds and had a employee that could actually speak English (shame I actually have to say this) and the problem was resolved in a matter of 10 minuets.
2) PS3 would not play sound on games and blu-rays, turns out the file system was corrupted employee walked me through the procedure with ease and was fixed at the end. The whole call took about 10 minutes.
Sony, please don't ever change your staff and product quality.xxDeltaIV 9/28/12 2:10AM -
I had recently called about changing my password for my psn account and a man named charles really helped me out i believe you should tell him thanks a lot from me!Crazydork541 9/25/12 5:03PM
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Just would like to comment on excellent service from an associate named Mike. with out him, i would have been lost....Thanks Mike.Gosolo3 8/21/12 7:45AM
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Just left a comment umm for some reason I knew I would b able to sign in to the network! LOL talk about leaving a comment an within 5 mins, Getting service love it... But 4 REAL PLAYSTATION WHEN ISSUES LIKE THIS ARISE LEAVE Us EMAILS SO WE KNOW WHAT HAPPENING AN WE DON'T BUGG-OUT.....Thank u PS3 for the QUICK RESPONSE. :)Bigdic6767 6/9/12 12:56PM
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I love Sony!! I beern a customer for thirty years! Walkmans cameras tv and playstatations 1 2 and 3! Everyone was awesome! When I was 17 , I had a problem with ps 1 they fixed it free! And gave me 10 free games! I was hooked! This company gets it!Anonymous 2/29/12 9:44AM
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I love playstation and will never go back to xbox but they seriously do need to fix this problem. I mean don't get me wrong I know its a problem that requires time to fix but you could at least give us a timeframe of when this situation may be resolved and I honestly don't understand why playstation would warn hackers before they were delt with. If someone is hacking delete their profile and block them frome re-entering the network its a simple procedure. They accepted the terms and they defiled them. Hackers should be delt with quickly. They ruin the gaming experience for us all.imaeaturwaffles 4/24/11 5:43PM
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I am 100% loyal to PS. I seen several person's state that if you call the support # at the top of this page, You cant get nowhere or it hangs up on you. Well i decided to try myself just see what happens, I dialed the number, I get a male voice recording stating everything thats going on, The whole who, what, where, when, why & how. Then it switched over to a automated female voice options list, I pressed the corrisponding # for support & bingo "LIVE PERSON" who further explain's what is going on. It's really quite simple, They were hacked & before they go back online they want to be sure they fix everything. Wouldn't make sense to hurry & get back up so they crash agian next week. I know its fustrating, But there have been problems with the network ever since Modern Warfare 2 got hacked, being randomly kicked, error messaging, etc...etc.. There doing a complete top to bottom overhaul on there system to make a better gaming experience for us. I for one would like to thank PSN, I'll wait for quality gaming .Neccessary-EV1L 4/24/11 10:27AM
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I personally have had great dealings with calling PlayStation customer support. The wait times were within reason ans the support staff spoke clearly and were straight to the point about what needed to be done. It was a relatively positive experience considering that I was calling about bad hardware.Anonymous 3/6/11 4:02PM
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They were very helpful I had a download that wasnt showing up because of a glitch where i couldn't play it or re-download it and the gentleman I talked to couldn't help so he found one that could and they refunded my money and I repurchased it.deadeye009 2/18/11 7:16PM
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I have no idea what you guys are talking about. I have not experienced the repair services from Playstation myself however, I called and was taken care of all within 10 minutes. Playstation is a headache to anyone who can';t listen to prompts. I spoke with a fabulous young lady.Sergiyakun 2/15/11 7:51AM
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I want to comment on the great performance of the PS3 system. I have been a loyal customer to PS systems and games and will continue as you have continued to improve your service. Compared to the Xbox the PS3 Stands by no one but in the front of the industry.
On a negative note that is done by these so called hackers. I refer to Call of Duty Modern Warfare. If you could counter they actions to prevent the cheat codes being used, it would be greatly appreciated not just by myself but I'm sure many others. I believe in fair play. I am a Sergeant in the US Army and lead by example in fair play. I will be depending on your gaming systems and network to make upcoming deployment go by fast till I can re-unite with my family.
Very Respectfully,
SGT Sours, DickeyTracer1975 1/14/11 11:34PM -
Went here got the info, 3 min wait time to talk to a person. She was friendly as hell and walked me through troubleshooting my problem at home. It didn't fix the issue. Thankfully Sony keeps warranties on file based on your barcode on the back of the ps3. That made me very satisfied. Even moreso, my warranty expired Dec 9th (5th is when I called)! Talk about perfect timing for somthing to go wrong. Free shipping, free repair, all i can say is im very pleased with how customer service dealt with my problem.
So much so I extended my warranty for 59.99 for 2 years.Ramidus5 12/5/10 1:46PM
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This is madnesss I work selling sony equipment tvs and ip tvs I get screamed at by my cust because sony cannot give an eta it makes me mad because all sony has to do is give me an eta but no response is this how you trreat people I was just wondering do I just tell my cust to bring back there sony products and get something better look I was ok with this in the begining after they said a day or 2 but them I become. A liar to my cust whn o said that now I have them pissed at me for that sony I figured you being a big corperation we would have been kept in a loop so is this what we r to expect in the future as well you did not think of the lower people selling your product welp I am forced to tell cust to bring back and purchase something else that works thank you sony making me look like an idoit
romes422 4/26/11 9:19AM
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SuperBot Entertainment Releases New PlayStation All-Star Battle Royale Clip This overzealous man was so into his Xbox Kinect that he Read more >>. Comments. Search form. Search. Follow Vibe on: Link to Vibe Facebook Page. Subscribe To Vibe Magazine. Subscribe · customer service · Give a Gift. Newsletter Signup. vlntv logo ... Sony Computer Entertainment Initiates The PlayStation®Mobile Developer ... Along with the technical support from SCE through the developers forum where developers can exchange useful information, developers are also be able to seamlessly continue to develop content which was created with the open beta version. (Please refer ... PlayStation 4 won't be compatible with current-gen PSN titles In a way I don't mind that PS4 is not backwards compatible as long as they still offer to fix, offer tech support and such for the PS3. It would be a shame for your ps3 to die out on you and not be able to fix or replace it. The PS3 is pretty much the ... |
