PokerStars Customer Service

User Reviews, Ratings and Comments

PokerStars customer service is ranked #890 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 21.52 out of a possible 200 based upon 151 ratings. This score rates PokerStars customer service and customer support as Terrible.

NEGATIVE Comments

149 Negative Comments out of 151 Total Comments is 98.68%.

POSITIVE Comments

2 Positive Comments out of 151 Total Comments is 1.32%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • PokerStars

    Customer Service Scoreboard

    • 21.52 Overall Rating
      (out of 200 possible)
    • 149 negative comments (98.68%)
    • 2 positive comments (1.32%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 1.8 Reachability
    • 1.8 Cancellation
    • 2.7 Friendliness
    • 2.3 Product Knowledge

Add your review!

Posted by Anonymous


Pokerstars sucks, it's a ripoff, can't get your money out... They cheat, it is rigged, don't waste your money and time. Sucks.....

Posted by Bluffthishit


I have never seen so many bad beats, pair vs pair vs pair. Repeat hands-everyone catching on the river.
As a company you should be ashamed

Posted by Rpg123


You are asking me to pay to have my question answered!!

Posted by eclipsebigdo


What's going on? Bring back the old board of play? Your driving me crazy! I love Omaha but one followed by another, anothe, another....... Plus none to play for hours? You are on your way to ending your site! There are many more sites available should I be looking? I've enjoyed you for 10+ years and don't want any other! Get the old software writer and stop this foolish!!!!!!

Posted by GRAMGRAM


I'm a longtime member of PokerStars I used to play for real money before a law was passed making that impossible now I'm reduced to playing for play money which I enjoy very much however there's quite a few issues in the play money area that could make it a lot better for those of us that do you still want to play the $1500 limit on money when you sign into play a tournament is not enough especially when you're paying $1 million to participate in that tournament it would be great if you could increase it to at least 5000 if we're paying 1 million to play in it also if you couldMake the play chips in a tournament 3000 if you're paying a half $1 million to play in that tournament there is one tournament that I enjoyed very much at 3:30 every day and it's an Omaha Hi-lo And it's 2.5 million to play in it there is never a five minute break in this tournament I've been playing it for a long time and there's never been one if you could make sure there is a five minute break at the 55 minute hour that would also help us a lot. Thank you for your consideration with regards

Posted by Anonymous


very bad no number to contact them

Posted by Cptincredit


I asked customer service what had happened to the £42 I had in my account. They said I had played baccarat with it . I have never played baccarat in my life.
They have refused to reimburse me and have frozen my account.

Posted by Will56810


Poker stars is a great scam. I have be trying to withdraw funds and they refuse to verify my account. I have sent them copies of bank statements, direct deposit pdf and they stall and simply say cannot verify. These guys are awful and so frustrating to deal with

Never deal with them. There are lots of other reputable sites.

I have now sent about 14 emails and lodged an official complaint. Their customer service department just replies with form type responses

Posted by Paddy1224


Disgusting and without a doubt worse customer service

Posted by Anonymousvictim


Pokerstars is a scam. They block your withdrawal to steal your money. Please do not trust them. They don't provide the bonus as they promise. Please save your money.

Posted by Tahoebear1


Worse, Fake Rigged Foreign Site On The Planet! You Cannot Contact Them, They Hate American Players. If You Play Here You Will Ose On All Your Full Houses And Ace High Flushes To Your Foreign Caller..............totally Rigged. A Low Rated Site At 1.4 Star Rating.............beware, Thos Site Is For Foreign Bingo Players Only!

Posted by Bonkors


I deposited with paysafe over 1 hour ago still waiting to verify why so long?

Posted by Cheat


They cheat simple

Posted by IamWiseass


I've been having a problem with two players who have started harassing me and I have complained to PokerStars about 3 times now and they have done nothing to put a stop to the harassment.
I love the poker site, but their customer service sucks!

Posted by **MacAtk**


Recently I tried to login to my Poker Stars Site to play poker. I found the site inactive. It will do absolutely nothing. I have tried several suggestions from your support group with no results. One was to shut down the system and try to log in using a new I.D. and password. This did not work. I still have over 16M chips that I would like to be using. What do you suggest???

Posted by Solo5583


Not letting me make deposit

Posted by DESERTBEAR7


The Most Fake, Rigged Foreign Poker Site On The Planet! I Contacted Them Months Ago About Their Rigged Site And They Have Sabotaged All My Games Since Then! The Lowest Rated On The Planet With A 1.4 Star Rating. Only Foreign Players Win Here! Thank You Pokerstars For Allowing Me To Lose Millions Of My Chips Since I Contacted You. I Have No Chips Left Now To Play Thanks To You! I Just Lost All My Chips On A Tournament! I Had Over 5 Thousand Chips In The Lead With One Other Player That Had 700 Chips. Lost Every Hand And He Won!!!! This Most Disgusting Fake Site On The Planet!

Posted by EmpressDeeva


Pokerstars doesn't pay your withdrawal money. They have you prove to them your account didn't receive the money. All for them to request the same info. I deposited money via echeck to withdraw my winnings over 5 weeks nothing. This a scam don't ply

Posted by JeboMlat


its basically a scam site. DO NOT USE IF YOU WANT TO KEEP YOUR MONEY.
THEY WILL FREEZE YOUR ACCOUNT AFTER YOU PUT MONEY. After that they will force you to give them some documents that are impossible for you to provide.

Posted by Numade60


Poor customer service. Lost 22.5 and they said I lost it, when it was a glitch in their system.

Posted by Deevashar


I don't like pokerstars. I think it's scam site. I signed up for pokerstars under the bonus play one hand in cash and get$50. I did that and successfully won enough to cash out $150 they said I needed to deposit money from the way I wanted to withdrawal. I deposited 10 from my bank account echeck on 9/09 they accepted and claimed to deposit my winninga. Here it it 9/25and still no winnings. I've emailed emailed and sent all papers they asked for and every time it's a new paper needed. This is a scam save your money and time. They will take your money but you won't get anything back.

Posted by shousar


what a joke tech support wants to charge me for the help she's providing since they have poker stars in Ontario they can't locate my location so after I deposit my money they won't give it back or let me play it giving me an error you are located outside Ontario

Posted by MY TOY11


I installed the new version tonight and now I can't get to 6+poker and press play now as your own information is blocking the space to play now. I played this morning ok but now you asked to install new version and it won't work right.

Posted by CAboom13


PokerStars customer services are a joke a bunch of muppets

Posted by Anonymous


Customer service is non-existent.

Add your review!

Posted by dave_polacek


I have had on problem with poker stars.The deposits and cash out work fine for me.I always get the right amount of money that i should in ever kind of trans action that i am doing. I rate there site AA. dave_polacek

Posted by weatherman


I'm surprised at all the negative comments about stars. It's been my site of choice for years and will continue to be. I've always found their customer service to be top notch and have never had any major problems

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Contact Information
Customer Service
437-371-5742

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