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Priceline

Customer Service Ratings and Comments

Priceline is ranked #137 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.58 out of a possible 200. This score rates Priceline customer service and customer support as Disappointing.

NEGATIVE Comments

153 Negative Comments out of 167 Total Comments is 91.62%.

POSITIVE Comments

14 Positive Comments out of 167 Total Comments is 8.38%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • We had booked a stay in Cranberry and immediatly realized it was the wrong Cranberry, so no big deal right! WRONG! We called customer service to change locations and they wouldn't let us, no way, no how. We still wanted to book with Priceline and they refused to help us. We think this is beyond horrible and after using Priceline many times, we WILL NOT use them EVER AGAIN!!! We are very angry about this, and WILL spread the word to all we know.

    Anonymous 2/8/10 4:01PM

  • Be careful before you cancel! I booked a trip to Ireland over my 40th birthday in March of this year, then realized that I might not be able to make it to the airport in time for my departing flight, so I called Priceline to cancel within the 24 hours they state you have to cancel after making the initial reservation. When I thought it over, I realized I could in fact make my departing flight and told the agent I was speaking to that I wanted to keep the reservation after all and not to cancel it. He assured me that it was not and that all was good.

    Eight minutes later, I get an e-mail from Priceline confirming - you guessed it - that my flight, in fact, *was* cancelled. Not only do I have to re-book the flight, which will now prevent me from checking out London in the extended layover I had from my original itinerary, it will most likely cost me more and may not even get me the return flight on the day I need at all.

    After finding this number to call Priceline and talk to a real live person (and don't even get me started about their *other* "customer service" number), I was forwarded to someone who mentioned that a research request was being issued and that someone would call me within 24 hours. When I called back to see if there was a reference or ticket number, there was none - only the notes on the account that it was getting done. That makes me feel reeeeeally confident that somebody is going to get back in touch with me, and even if they do, I am really doubting they're going to do a whole lot for me other than to tell me that I should be glad I got my money back and to try to book the flight again. If that happens, just beam me outta here, because I'll never negotiate with Priceline again.

    raverboy4ever 2/4/10 8:08PM

  • I had the same Problem PRICELINE sent me to the wrong airport I booked with a live agent I was headed to Daytona and Priceline sent me to ORLANDO. I called back to get the correct airport and they told me they could not help me!!! I would have to rebook and loose more money. I have already Notified the BBB as well as sent a letter to the Corparate office in Norwalk Conn.

    Anonymous 1/31/10 8:29AM

  • I booked two airline tickets mid January for my wife and I. They were for mid March. I found out 2 or 3 days later that something came up and I could not make that trip. So my daughter who is a frequent flier of the airline we booked said she would go instead, I was happy that she could accompany my wife and proceeded to let Priceline know of what happened and to change my ticket to my daughters. I was told that I could not do this even that my flight was not for six weeks away. I would be responsible and that I could not change the name on the ticket. I would have to pay $150.00 penality plus the price of the ticket that was at the present cost. So I suggest not to get an ticket to far in advance and check other travels because they were not as cheap as others.

    Anonymous 1/30/10 9:17AM

  • We booked through priceline and were not able to see what hotel they had booked us at until after the booking. Upon reading the reviews it said that the hotel was bug infested. We called the hotel to speak to them and they even agreed. I called priceline to try to book a different one and he would absolutely not change it even though we agreed to pay more. Will NEVER book through Priceline !

    Anonymous 1/26/10 4:51PM

  • I bought a package from priceline and when I got to Hawaii, Hertz would not give me the car I had reserved. I tried calling priceline and they were closed. I had to go to National to rent a car. When I finally got Priceline a few days later, they were no help. Now, two weeks later, they still have not credited my account for anything.

    Anonymous 1/24/10 8:03PM

  • I recently booked a hotel room on Priceline. I accidentally entered the wrong area, and was booked in a hotel room 1 hour away from where I needed to be.

    I called Priceline immediately and they informed me that there would be a 25$ cancellation fee if I rebooked a hotel for the same dates as my first trip that I had cancelled.

    Everything was great right? Wrong!

    I checked my bank account prior to leaving for my trip. My bank account had been over drafted. Price line charged me incorrectly 3 seperate times for the hotel room that was cancelled. In which the next day they refunded my money, when they charged 3 times extra it caused me to overdraft my account and my bank changed me 156$ in overdraft fees! Because of Pricelines error!

    I called my bank, my bank told me to call priceline, I called Priceline and got someone obviously not in USA. He was reading from a script, everytime I asked a question they told me to hold for just one more second, and they took all of my information, and then told me that they did nothing wrong, that it was MY fault that I didn't have the funds in my account to cover for thier mistake.

    I dont understand how a company could be any means successful if they can't even figure out customer service.

    I have already reported them to the BBB.

    Tikisaila 1/19/10 12:42PM

  • Why must one have to use google to find a number to actually talk to a person in customer service?

    The guy I spoke to couldn't actually form a sentence without reading from his script.

    No help at all! DO NOT BOOK ON PRICELINE, will not stand behind their price match guarantee.

    Anonymous 1/15/10 9:51AM

  • We had to cancell our vacation package and had the insurance. They should have more detail on the insurance then just a box that says it covers you in the event you can't make the trip. It should be in plain view and full details. How about a box that says, if you get real sick or die you will get your money back. Oh, also if the airport is shut down for 24 hours according to the company that sells the insurance. My wife and I are out 600 in penalties and can't take the trip now. Thanks Priceline. I will be sure to never use your service and let others know to stay clear. I would rather spend more and have peace of mind.

    I will be diputing the penalties with the exception of the insurance fees. If my cc company states I have to pay it guess what. I wont pay them either I am that upset about this.

    If a small business did this to someone, they would be in court so fast it would make them dizzy.

    Priceline Never Again!!! 1/8/10 9:46PM

  • They have the worst customer service I have ever encountered!!!!!!

    Anonymous 1/6/10 9:25AM

  • Just tried to rent a car using priceline. They say you can save 40%. I bid at a 30% savings over what their site says a particular car would rent for and their site response was that noone would rent for that low. Let's have some truth in advertising. This place is a scam and should be investigate along the lines of Free Credit Report Dot Com

    rivet 12/31/09 9:00PM

  • Unbelievable! I was booked in an area I did not request in a hotel that was listed on their website at less then my bid
    There is not any person who had authority to help me
    What a rip off. My next e-mail is to the BBB
    Maybe I can stop their unethical bussiness practices from happening to someone else

    beach 12/29/09 11:21PM

  • Wow. Never ever again will I use Priceline. What a bunch of *hit. Im telling all my friends in hopes they tell their friends never to use this. I hope they go out of business. My facebook update for the next year will be to bash Priceline and the horrible robbery they do to people on a daily/hourly basis.

    Anonymous 12/28/09 2:34PM

  • Priceline has absoulutely terrible customer service. My first mistake was using their bidding program my second was expecting something that was non refundable to be what I asked for. They booked my room that I requested be near the airport not only no where near the airport but it wasn't even amon gthe cities I chose. I will never never never ever use priceline again. I hope they go out of business and are sued down to the carpets and chairs in their executive offices!

    Anonymous 12/26/09 4:02PM

  • I made a reservation on priceline.com, for my boyfriend and I to fly home for christmas, leaving San Francisco & flying into Boston. I learned that I would need to stay on the east coast for another week for work - so I called up Priceline to move my return flight. They said they'd charge me extra -- no big deal, totally expected. Then, I called the airline (alaska air) to talk about seat reservations -- and learned that my boyfriend's ticket had been CANCELLED. For no reason. This never came up in my call, this was completely out of left field. I call priceline back to get them to fix this -- and of course, this plane is now booked. And instead of trying to get me and my boyfriend on another plane -- because of a mistake THEY made -- they are telling me that they're "reviewing the tapes" to see where the mistake was made, and will call me in 24 hrs. My plane is due to leave in 29 hrs -- and my boyfriend is now facing christmas alone, because of a mistake THEY MADE. They've even admitted, several times on the phone, that this is an "agent error." Their supervisors are stonewalling me, I cant' even get them to refund my money so I can go elsewhere. I have no idea what to do.

    annmelissa 12/21/09 6:07PM

  • Because of the massive snowstorm on the east coast my flight to the DC area was cancelled. Priceline is giving me a hard time on getting my hotel reservation refunded. I was booked with Best Western and seem to be getting the run around on a refund. I will not use Priceline in the future.

    Never Again 12/19/09 2:19PM

  • I rented a mid size car through priceline and their website said a midsize was a Pontiac g6 or similar. When I called the Rental company to find out the car i was getting, they told me that I was getting a 2 door Pontiac g5 (a car priceline calls a compact). Their (priceline's) customer service would not help me get the car upgraded to a real mid size car and insisted that I cancel the reservation, rent the mid size car, and then send them a request to pay the difference (who know how that would pan out). This was all for a $15 difference to upgrade (petty on my part I know, but it was principal at this point). Needless to say, I cancelled the reservation and rented the larger car at the same price. This service works well for hotels, but stay away for rental cars.

    Disappointed Car Renter 12/17/09 4:12PM

  • I booked a reservation asking for a particular room type, after my credit card info was entered and I continued on with reservation, the room type changed and my credit card was charged. I was charged almost 200.00 to cancel this reservation because it wasn't what I had agreed to and Priceline told me I was out of luck recovering my money. I will never use Priceline or Super 8 Motel again!!!

    Anonymous 12/14/09 2:44PM

  • I received an email yesterday letting me know my trip/tickets had been cancelled....I checked and although I bid on a ticket departing on the 15th, they booked me for the 12th. I missed my flight because I had no clue about the date change & they refuse to give me any type of credit. I am out $1000.00, but it wont stop there because after reading these comments I know that I am not the only one...so I too will take this up with my credit card company & anyone else I can.

    Anonymous 12/14/09 2:03PM

  • BE CAREFUL! When booking a car priceline tried to give me a vehicle other than what I wanted. I wanted a full size SUV and when the reservation went thru it was for a standard size SUV. Big Difference in vehicle size. Had to look long and hard for a customer service phone number.Terrible customer relations.

    Anonymous 12/13/09 12:31PM

  • NOT EVEN 2 MINUTES AFTER PUSHING THE CONFIRMATION BUTTON....I PRINTED A HARD COPY OF MY DAD'S ITINERARY (SCOTTSBLUFF TO LAX) I NOTICED THAT HIS RETURN DATE WAS WRONG. IT SHOULD HAVE BEEN JAN. 7 AND NOT THE 13TH. PRICELINE WOULD NOT CHANGE THE DATE - EVEN THOUGH WE BOUGHT THE 16 DOLLARS WORTH OF INSURANCE. TERRIBLE CUSTOMER SERVICE...WON'T USE THEM AGAIN AND DON'T SUGGEST THAT ANYONE ELSE DOES.

    ECJMR 12/13/09 11:49AM

  • Sirs,

    I find it hard to belive that your company can not refund even one night in Branson, MO. We will never book with Priceline. It seems like everybody is trying to get the most out of everybody they can. We could not stay in the room in Branson, MO because it was so uncomfortable and we changed on Wednesday to a better hotel. I find it very distrubing that you take money when the room was probaly rented the night. You can count us out for using Priceline anymore. Sorry you will go out of business if you don't start being nicer to your customers.
    Rebekah Jones

    Becky 12/7/09 2:03PM

  • I, like others, have never had an issue with Priceline, until recently. I had a flight reservation that the airline canceled. That was 10/25/09. I called on 10/26/09 to get a refund. I was assured a refund was forthcoming. It's now 12/6/09 and I have not received my refund. In attempting to contact Priceline I went through the various on-line numbers they list and none got me to a live service rep. I kept getting cycled through the same voice menu over and over. I, too, will never use Priceline again. But it won't stop there. I am contacting the CT BBB, Atty General and relevant local authorities to file charges agains Priceline's board and executives for theft, unless this gets resolved within 48 hours. DO NOT USE PRICELINE!!

    Pricelinehater 12/6/09 9:49AM

  • I filled out the fight I wanted to fly out of Flint, Bishop Airport to Tucson, AZ. When the flight was booked it had me leaving Detroit Metro Airport instead. Is this Pricelines Bait and Switch? When I called to try to fix this error. All I was told is that I would have to pay a cancellation fee of 100 dollars and a load of crap about what I agreed to. I did not agree to fly out of another airport. I am not happy and will tell everyone about this instance.

    Distressed flyer 12/2/09 1:26PM

  • Horrible customer service and they will rip u off. i regret using. save yourself the trouble and go straight to the dealer.

    Anonymous 12/2/09 11:19AM

  • Good luck getting anyone who will follow up with your issue. If they owe you less than $30, don't even waste your time. It will take longer to get the money back than your time is worth.

    Anonymous 11/29/09 1:45PM

  • I regret not having done my homework researching Priceline. Had I read any of the posts on this site, I would never have used Priceline.

    I called Priceline this morning to cancel reservations due to illness. The Priceline rep advised me that I needed to give him my doctor's phone number today so that Priceline could verify my illness. It is Thanksgiving Day; I have some type of an intestinal flu. I am not receiving any refund for my 4-day car rental or hotel stay.

    Needless to say, I'm disgusted with Priceline and will never use them again.

    Jim 11/26/09 8:55AM

  • Was very disaapointed I will never deal with Priceline again and will make all my friends on line, blog, my space, facebook, and the news media. I cannot understand how I can for something I have not used. As a lae enforcement officer i would call that fraud, but I guess in the civil world that's acceptable. Should have known better since you don't even have your phone number on your web. Obviously you don't want to deal with people.

    Michael Torres 11/23/09 9:04AM

  • A bit of advice: ALWAYS BOOK DIRECTLY WITH THE AIRLINE! I will be from now on. Priceline customer service is deplorable. What a waste of time and money.

    Josiah 11/20/09 6:11AM

  • I've been using priceline several years without a problem. Today after trying to deal with an issue, I found out that priceline customer service is the WORST, in fact it is so BAD I,ll never ever use priceline again!!!!!!!!!!!

    rich13 11/18/09 2:54PM

  • Honestly, they are complete idiots when you do try to call. I have NEVER had to deal with such morons. They are theives, completely agree!

    canadian 11/18/09 7:44AM

  • Do not ever use Priceline.com They are thieves. It's impossible to a live person and when you finally do reach someone they out source all their help from India and you can't understand a word they are saying. They deducted unauthorized fees from our checking account. Which caused $61 in overdraft fees. I have contacted my attorney and charges will be filed.

    Rwalsh2007 11/13/09 7:04AM

  • Their so called "customer service" is run by a bunch of foreigners who barely speak English.

    William Shatner should be ashamed of himself for representing this fraudulent company.

    Priceline had a small boutique hotel listed as 4 star when it was barely a 3 star. The hotel's web site mentioned the were a certain sexual group friendly hotel.

    I do not recall choosing a hotel with a sexual preference.

    Hilton, Marriott, and every other hotel are friendly to everyone, not just one sexual group.

    Totally inappropriate.

    Anonymous 11/10/09 4:07PM

  • Absolute garbage...I WILL NEVER USE THIS SITE AGAIN...I am a multi-business owner and I will post notes in everyone of my businesses to let every employee and every customer I have know that priceline is absolutely terrible and will cheat you out of your money. We put a bid in and they automatically approved the bid with a higher price when we NEVER accepted it...be careful! They will tell you that you initialed next to it but I have used many websites before and I know I did NOT accept the higher bid...they must have some clitch or problem and of COURSE the customer has to pay for it...priceline does not care they get their cut!

    NEVER USE THIS SITE AGAIN...Even though I am just one person fighting this big company..I will make sure that I promote every other website and bash priceline anywhere I get a chance too...terrible customer service

    Anonymous 11/5/09 12:54PM

  • We put a different price in for a rental car and without us approving the price they automatically approved a higher rate and sent us a confirmation that we did not accept. We called immedaitely after this took place to tell them about this issue and they would not credit the problem that THEY caused and there was NO supervisor that we could speak to! Simply said there was NOTHING they could do to help us and that was it!!

    Anonymous 11/5/09 12:44PM

  • I don't know if there was a glitch in the system last week when I registered (on 10/28 or 10/29) to reserve a room for November, but I called and they have no record of my request. No record of me or my credit card number at all.

    Also, their site doesn't tell you the number to actually speak to a person. The number on this page does work and I was connected immediately. I am just bummed and will never use Priceline again. I am just glad that I am responsible enough to check up on my reservation, opposed to showing up at a hotel only to find that I have no reservation. :(

    girl1125 11/2/09 9:37AM

  • What the(&*(*? I placed an order 10/25 and I never received an email, itinerary #, etc. I planned for several hours to be sure my i's were dotted and t's crossed. I was exhausted and; of course, made the mistake of thinking I would get an email confirmation. At this point, I have to contact may bank and make sure I was not charged. If so, I will dispute it. I call the # provided, I don't have an itinerary # and my phone is not coming up. I don't know if I have my flight or not! I would have provided the correct phone number. Yes, I am upset. If I am charged, I will dispute it with my credit card company if I don't get confirmation from Priceline. You would think with all the money placed in advertising, they would at least have a customer service area to call that can help you verify if you placed an order or not. If not, I could place another and they would have my business. I wonder how much business they have lost doing this to people.

    Tammy Barnhill 10/28/09 8:21PM

  • I TRIED PRICELINE LAST NIGHT, THEY DIDNT ACCEPT MY OFFER FOR A HOTEL ROOM HOWEVER THEY CHARGED MY DEBIT CARD ANYWAYS. I BEEN TRYING TO GET THROUGH FOR THE LAST DAY BUT I HAD NO LUCK.THEY ARE THE WORST, AND I DO MEAN THE WORST!I USE HOTWIRE FAITHFULLY, THE ONLY DISADVANTAGE IS YOU WILL NOT KNOW YOUR HOTEL UNTIL AFTER THE BOOKING,BUT THEY ARE ALWAYS NICE HOTEL.
    HOWEVER THIS TIME I WAS TRYING TO GET A BETTER DEAL ON A HOTEL ROOM IN DALLAS SO I TRIED THIS SITE,BAD IDEA!
    STICK WITH HOTWIRE!!!!!!!!

    Anonymous 10/28/09 1:59PM

  • Horrible horrible horrible!! Stay away from Priceline, the money you think you are going to save is not worth the aggravation of their terrible customer service.

    Anonymous 10/28/09 12:20PM

  • I would love to start a class action suit against Priceline. My child who has ADD accidently got a hold of my credit card looking for hotels for us. He booked one without my knowledge. I called priceline, they are very rude. I pointed out in their terms of service it states"no one under the age of 18 can use this site" They refuse to do anything about it.

    If we get enough people we can start a class action suit against them.

    kenbeck12 10/28/09 6:12AM

  • THE WORST OF THE WORST!
    WOULD NEVER DO BUSINESS WITH AGAIN!

    lolasmom 10/23/09 2:06PM

  • I just attempted to purchase some airline tickets from your website. I
    am very unhappy with the result. I was under the impression that I was
    paying for one thing until I got to the actual confirmation page when I
    realized I did not get what I thought I was paying for. For someone to
    spend almost $600 between flight and car rental and to not get what the
    wanted is unfair. I did call customer service. They said my call
    would be documented. I didn't think it would so that is why I am
    writing this e-mail. I am still unsatisfied with the outcome of that
    call. All I wanted was for them to see if they could put me and my
    fiance on the flight I paid for. Instead they cancelled my reservation
    minus $200. I don't know very many people that have money to throw away
    like that. I have put another $200 in my bank all because your website
    was not clear enough in letting the consumer know exactly what they are
    or are not getting. I also have to wait 5 to 10 business days before I
    can receive my money. Which means I have to wait to purchase the
    correct package at a possibly larger price. I don't believe that is
    fair and for a new customer there could have been a better way to handle
    that situation. In order for me to get a refundon the other $200 I have
    to use your website again, but after that I will no longer us
    priceline.com. I know that just one person not using your site really
    wont make much of a difference. But a person is more likely to tell
    someone about a bad experience than they are to tell them about a good
    experience. Especially when they are out $200.
    --6months later--
    I just called customer service today to rebook my reservation so that I could get my remaining $190 credit, which has mysteriously changed to $170. Only for them to tell me I have to pay for my ticket and wait 5 to 10 business days for them to refumnd my money. What I don't understand is if I already have a credit why do I have to give them more money in order to use it. And I also tried to change the credit card info on the reservation but they wouldn't let me. So now I guess i'll never see the rest of MY MONEY.. Priceline's customer service is the worst I have ever experienced.

    An Unhappy Customer
    Jennelle Y. Shaw

    dalastof6 10/23/09 10:38AM

  • I will never ever use priceline again.they tell costomers your money is refundable with in 24 hours or you can change your flight date and that is pure lies!!!!!!!

    I advise everyone do not ever use priceline.If you were to book ticket/hotel make your reservation directly from the airlines/hotels and i forsee that is more reliable.

    Siyad 10/20/09 9:10PM

  • The process your payment immediately and refund after 2 weeks, if even that. Horrible and shady business!

    Anonymous 10/15/09 6:33AM

  • Never ever use price line for any kind of booking they just take your money and when
    you ask for refund they will not give your money back ,i lost $1000 from price line and their customer service people are so rude and every body will say different thing for one simple question i am very disappointed with this people......i need help ....i need my money back ,Is their anybody who can help me to get my money back from them?????????

    Anonymous 10/15/09 6:12AM

  • I will not do a reservation in priceline again. I just got off the phone with the hotel and they cannot guarantee a non-smoking room or the bed type. If I am traveling with two adults and two kids, I need a room with two beds. So, now I don't have a choice but to try to get to the hotel early to see if they have a room available.

    In another reservation, I was trying to add another room, and they are not able to add it to the same hotel or reservation. You have to bid for another room which can end up in another hotel at a different location.

    Unsatisfy customer,


    Silvio Cantillo
    Silvio

    scantillo 10/7/09 2:01PM

  • Horrible customer service! I had booked an international flight ...been charged on my card and received an itinerary but three day later i receive an email that my ticket was cancelled because the price shown was a mistake !!! can you believe that !!!

    Anonymous 10/6/09 8:29AM

  • Rented a car at name your own price, am 24 yrs old. Priceline states if your bid is accepted you WON'T be charged additional young renters fee (for under 25 yr olds)at counter. Well guess what, charged additional $50.00 at Alamo counter for young renter fee. Alamo said i had deal with priceline.
    Called customer service & all they could say was "oh,sorry no we can't refund your $50.00, you have to deal with Alamo"
    asked to talk to someone higher & she said "it won't do you any good, they will tell you same thing i told you." REALLY, that's customer service!!!???

    Anonymous 10/5/09 6:00AM

  • Priceline tricks people! They put a list of manhattan areas on a grid and stuck a non-manhattan area in with all the manhattan sections. Long island city is not manhattan, and it's an industrial area where noone would want to stay, yet priceline's web site makes it seem you are clicking all the manhattan areas and because they throw the LIC area in the middle of the midtown list, people click on it erroneously.
    I called them immediately upon realizing they had tricked me and informed them that I would not honor their fraud. I was going to NYC for medical treatment and I did not select anything outside of manhattan.
    After being transferred to a second rep, she refused to do anything for 90 mins. After 90 mins of me refusing to end the call, she put me on hold and came back offering me a one time exception based on medical illness, or a cancel and resubmit, my choice, except that I could not resubmit for any area for which I had already tried to get a "name your own price" hotel. I went w/ the medical.
    After inquiring as to why I was not offered this when I first called, the CSR stated that they have to follow their policies. I will never use priceline again. They are dishonest and they trick people.
    A contract is only valid if there is a meeting of the minds. When there is an obvious error or problem and the customer calls right away, they have no right to hold anyone to it because there is no meeting of the minds. Simply initialling a click through "contract" is not legally binding, especially when priceline is notified immediately.
    Furthermore, they throw Long Island City into the manhattan listings in order to trick people into booking hotels there. It's an industrial area which noone wants to stay in, and people could get a room there for about $50. they end up getting reservations in that area for manhattan prices because they sneak that area into the manhattan section.
    I wound up having to pay the $25 fee to get my reservation canceled. Priceline has lost a customer who travels to NYC for treatment monthly and I will never use them again. I would rather sleep on the floor of the airport.

    Griffin 10/1/09 10:18AM

  • I booked an online vacation to San Francisco, CA. The original "booking" for $398.00 was not available at the price quoted subsequently, I had to contact customer service to complete the reservation for $441.82 since, the hotel portion was no longer available therefore, I had to pay an additional $40.00 to book the reservation. The customer service representative stated that they would locate me a hotel. When I received my itinerary the Hotel booking was in Belmont, CA (not San Francisco) located 40 miles away from my destination. Upon arriving at the hotel, I immediately contacted priceline who informed me that it was the hotels call. Needless to say I missed out on vacation time since I had to use the 101 Freeway to get in and out of San Francisco which cost me more time, money and expenditures since my Destination was so far away. Priceline has done nothing to resolve this issue expect tell me that I agreed to the location. Specifically, Guillermo Lopez, stated that he listened to the taped recording of the booking and I stated that I wanted to be placed at the HILTON hotel..(untrue) Further, he states that the reservation clerk told me that the location of the hotel was in Belmont, Ca(also untrue) since, I've never even heard of Belmont, Ca).
    I have spoken to over 15 employees of priceline and responded to over 7 emails with "customer service" however, they refuse to accept responsibility for the mishap with my reservation.

    ADSnowden 10/1/09 9:40AM

  • My advice to anyone using this booking agency, do NOT try to cancel your reservation after you book it even if its the day after you book it you WILL get charged the full amount for any and all charges even if your trying to move the dates and not cancel they will NOT work with you at all. I personally will never use them again.

    pricelinesucks 9/29/09 6:28AM

  • Priceline is HORRIBLE ! They will not refund my money eventhough I was charged twice for the same room once from Priceline and once from the Hotel. I wonder how many others have had to pay for the same room twice without knowing it?

    nana12 9/28/09 1:27PM

  • I had the worst hotel, not any of my needs were met by priceline.It was out of the area,not the right stars and they accepted me for a room for $80.00 when i wrnt to teir home page it was posted as a great deal without bidding for $62.00. Sure,they gave it to me when i pointed out the error. But would not continue a search for a nicer room as i asked.I had to take that one,that's it. It ruined my birthday\anniversary weekend.The room smelled musty and of mould. I will never use priceline again their customer service is a joke all they can say is you are locked in,no changes or refunds.

    bruce kauss 9/28/09 7:14AM

  • Made reservation for one night, paid priceline with debit card(charged my bank account immediately) printed the receipt and confirmation numbers. Arrived at hotel, was told NO reservation existed. Priceline customer DIService(3 times) told me confirmation numbers were non valid. Forced to pay a second time, to hotel, for room. Priceline refuses to refund my money. Final irony of this RIP OFF-- off the street rate to hotel was $7.42 LESS than Pricelines great deal. What Frauds!

    upset old man 9/27/09 9:16PM

  • DO NOT USE PRICELINE !!! I booked a name your own price hotel. They gave me a hotel
    OUTSIDE of their shaded map area directly on an expressway. I called & argued with them.
    What a joke. You get some person in another country that has no intention on helping you. BEWARE ! They DO NOT back their product. I have started using Orbitz. T make it worse I have been a customer of theirs for years. You would think that would mean something in this economy. They do not deserve your business.

    Anonymous 9/25/09 10:02PM

  • Priceline has NO heart.. I booked a room but had to cancel. You can't cancel unless you fill out this long form and you Have to get a doctor to sign it saying your sick. My hotel stay was just overnight. I will Never go though priceline again, you really don't save that much and it's easier to book directly with the hotel..
    If you're thinking about booking with priceline please DON'T they're not worth it!!!!!!!!!!!!

    Anonymous 9/23/09 5:36PM

  • My daughter, getting married Saturday, 9/25/09, saved her $ to purchase a plane ticket so that her best friend could attend the wedding. Due to road construction and VERY heavy traffic, he missed his flight - Priceline WOULD NOT help find other flights or put the $ paid toward another flight. WHAT happened to CUSTOMER SERVICE? PLUS you could not speak to a person about it - you get a computer run-around. Because of all this, he will miss the wedding. THANKS for NOTHING!!!!

    Anonymous 9/23/09 2:22PM

  • Priceline SUCK!!!!!!!!!!!!
    I made hotel resevations, credit card was charged the same day. Priceline can't find my resevation so I call the hotel. The room is booked in my name and paid for. Priceline still can't find any of my info. Have been trying for two days to get a resevation number from Priceline not a chance in ---- of getting that. Just more frustration. Hope I have a room when i get there. This is my first and last shot at using Priceline. My advise to anyone looking to use Priceline is DON'T!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Frank 9/23/09 11:21AM

  • PRICELINE SUCKS!!!!!!!!

    We were to leave out of Knoxville and fly to Orlando on 9-21-09 at 12:50 pm. We took our daughter to the hospital and they said that this was a medical emergency and if we would have left in the plane we would have to make an emergency landing while in flight. She had an acute asthma attack and walking pneumonia. I tried to call priceline starting around 8:00 and sending emails and I finally got ahold of a live person around 12:30.They told me I could cancel but it would cost me another 300 to 450 dollars to hold these tickets for a later date but I had to tell them right then. I asked for a supervisor and some JERK named nash said we dont have that option. I sent an email to the corporate help desk and that IDIOT kept giving me the run around. Priceline has no care for nothing but taking your money. If it would not have been a medical emergency then I could see not getting the money back. We need someone to start a class action lawsuit and see if we could get some people there money back. I wont reccomend priceline to anyone. This is an unprofecional company who just wants your money.

    Just remember priceline, WHAT COMES AROUND GOES AROUND.

    Sheriffs Deputy
    Monroe County,Tennessee

    Eddie Manning 9/22/09 8:19AM

  • Priceline is good at taking your money but very bad at refunding your money even after they tell you the money will be refunded.

    Anonymous 9/22/09 6:44AM

  • I spoke with three people; all pleasant; only one was hard to understand. These people are not given enough information for customer satisfaction; they read from a "pat answers" form. If I'd been given the correct information from the beginning, it would have saved an hour of my time and energy. Basically, the right hand does not know what the left hand is doing. I will not book through Priceline EVER, EVER, EVER AGAIN!

    jojogregory@hotmail,com 9/17/09 10:43AM

  • I would never recommend priceline to anyone. They have charged my credit card 99.05 for no reason & everytime I try to call all I get is an automated system that keeps looping me around. I have been fighting for 2months to get this charge off my credit card. Not to mention the overlimit charges that keep piling up everytime they take the charge off & put it back on.

    Paula Avant 9/15/09 11:01AM

  • Worst service I have ever experienced!!

    I advise every person who reads this to never book with Priceline. We were told by one representative when we booked a hotel that we could get a refund once we rebooked at a more expensive price. We did this and have been charged for both.

    Our first customer service agent said to call back when we rebooked, we did that and the second rep. (Joey ID 5260085n) was very rude and confrontational. I find it very unfortunate that the training provided to staff is so inconsistent and the customer must pay for poor management. As a business I would say that this is not very good for investor relations. I will ensure none of my future trips or my colleagues and staff are every booked with this company again. I will also ensure every possible travel site knows about this unfortunate experience.
    Maria Gardner (Alberta)

    Attention Manager 9/14/09 12:16PM

  • I work for a 4 Star hotel downtown Chicago, IL. I work in the accounting department and mainly deal with the hotel's A/R and guest's questions about charges etc... I called Priceline today in regards to a billing issue and needed them to provide me with an alternate method of payment to close out a guest's account. While waiting on hold for about 10 minutes I finally got someone on the line. Then while on the phone with them for about 10 more minutes because they could not find the guest's reservation that I was referring to, they told me that they could not help and that I would have to be transferred to the "Accounting" department. I was then transferred from their accounting department to the hotel help desk where I was put on hold again for about 20 min I was answered by an automated voice telling me to leave a message... From one accounting customer service agent to another, you are horrible Priceline!!!! Neither my or any other hotel downtown has the audacity to completely ignore a customer like that by sending them to a voicemail after being transferred through 3 people before being put on hold for 20 minutes. Poor reflection on their customer service standards, and what type of people they hire to work in that department.

    B@ODTN 9/14/09 10:28AM

  • I booked a flight for my family of 3 and was disappointed to see that the flight confirmed on the order screen was not the same as my payment receipt. To keep this story short, it cost me over $210 in rebooking fees to get my husband and two children on the same flight because the website messed up.

    I will never use this service again!!!

    Anonymous 9/11/09 10:40AM

  • I book a trip on priceline,at the price that was on it ,I did not see the airport and time, so I call to request a flight thay was not at night and at Dulles, I live 35 mile from Dulles, I was told that non-refun, so think you PRICELINE , me or anybody I know will use this priceline ,


    George K.Kinard
    Washington,D.C

    Anonymous 9/11/09 7:53AM

  • THe worst customer service and absolutely no common sense when it came to finding a reservation that was made. My daughter forgot to get the information before she left her office and she asked me to find out who the car reservation was with. NO HELP!!!! Never again will a reservation be made through Priceline, even if at the last minute. I am sure the charge was collected immediately.

    Anonymous 9/10/09 5:03PM

  • I have cdw insurance already on my mastercard, but as a condition to rent a car from priceline I had to agree to a charge which wasn't refunded even after several phone calls and supervisors twice. James Kirk is just as evil as Denny on Boston Legal.

    blankityblank 9/9/09 8:37AM

  • Within the 24 hours required to cancel a hotel reservations was told by priceline that we would still have to pay for 1 night at the hotel and $25.00. Unable to talk to any live person took much digging to find contact numbers. Will be telling everyone I know NOT ever to use priceline.com. Hated the experience. 9-02-09

    Angus 9/6/09 6:07AM

  • We will never use Priceline again. We booked a hotel through them. It said our price would be half price so we put in $140 as a bid thinking we could get a hotel that usually went for at least $250 or more. We also requested "Coastal San Diego." We ended up getting the Hyatt Regency in La Jolla, which is not even near the ocean and with the cost as $140 plus a huge parking fee (not mentioned in Priceline) and taxes. Upon going to the Hyatt's web site we found we could have booked any room we wanted at the hotel for $140(the same price). Also, we could have picked the bed configuration and non-smoking from the hotel's wedsite. We contacted Priceline through e-mail and they told us "tough luck" in so many words. Don't use Priceline!

    Anonymous 9/3/09 10:42PM

  • I will never book through Priceline. I booked a flight, and was not happy with it, there was water leaking from the A/C vent over my head, the airline changed the gate for my connecting flight and DID NOT post it, which I had to run to the other end of the airport, and almost missed my connection, and the seating I selected and paid for was not given to me and I was put in the back of the plane on both flights. When I contacted Priceline, they informed me that I had to contact the airline directly and fight my own battle with these problems. Apparently after they get your money they could care less about you!

    kwilliams9886 9/1/09 6:04AM

  • I made reservation for three nights not realizing I only needed two nights. I tried to cancel one night and was denied, and was told I had to cancel my hole reservation. Now you all can make $ 25.00 instead making a hundred plus dollars for two nights.

    dellareed 8/25/09 10:55PM

  • I WILL NEVER USE PRICELINE AGAIN.
    In July, I transferred a plane ticket to a different date. I put the charges of $210 on my fiances MC. Priceline told me that the transaction was fine, and everything was taken care of.

    A week later, I saw that instead of charging the card I gave them, they illegally went into my bank account (that I had originally booked with) and charged my VISA, overdrafting my account.

    When I called to complain, I had to explain my situation to 5 different people before I was able to talk to a customer care rep. They assured me that they would refund the money to my secondary checking account (because I had to suspend my VISA due to the illegal activity)

    A week after this, I find out that my secondary bank account is now negative...instead of refunding the $210 to the secondary bank account, they WITHDREW $210 and transferred it to my VISA!!! They DID NOT refund ANY of my money, instead moved my own money to a different account.

    When I called in a rage, I once again had to explain my case to 3 different people before being allowed to speak with a customer care rep.

    At NO POINT was I able to speak with anyone that could do ANYTHING to righten the situation. They refused to let me speak with a manager, and assured me that it would be taken care of in the next 3-4 business days.

    My bank account is STILL negative, and I have yet to hear back from ANYONE.

    I am now in the process of hiring a lawyer to sue the company for illegally taking money from my bank account on 2 separate occasions...

    DO NOT USE PRICELINE!!!
    They are nothing but thieves and if you do have any kind of problem, you will have one hell of a time attempting to speak with anyone that can actually help you.

    Instead, you will be bounced from one non-english speaking rep to another.

    These people do not know how to handle any situation that is not mapped out on the computer in front of them....half of the time they are on the phone with you they will tell you that they apologize for the problem, while not actually understanding WHAT THE PROBLEM IS!!

    I have never been so frustrated and disgusted with one company, and refuse to understand how they stay in business while employing people who do not even work or live in this COUNTRY!!!

    The language barrier is atrocious!!!
    Not only do they speak poor English, and have trouble understanding things no matter how many times you explain them, there is absolutely NO REAL compassion for whatever wrongs the company has done.

    My advice to ANYONE looking to book a plane ticket is to do so with another company.

    nmggrant 8/24/09 11:09AM

  • PRICELINE USERS BEWARE!!! I wish I would have looked at this site and the MANY other sites of complaints before using Priceline. TERRIBLE experience, NO customer service, NO compassion!! We decided on a trip to Maui, my 2 daughters and myself. My daughter, being 19 and stubborn, insisted she could book her own flight as she was paying for herself and using her own debit card. My younger daughter and I had previously booked our reservations and the 3 of us planned on a nice family vacation. I went to print out her itinerary, which had been sent to HER e-mail address by the way, only to find out it was not her name on the itinerary. It is HER e-mail address, HER contact phone number, HER address, and HER credit card information. I tried to call Priceline to find out what was going on only to learn neither of the customer service numbers (1-800-340-0575 - 1800-774-2354) would lead me to an actual representative. After searching the web I located the 877 number and finally got a live representative. I am truly disappointed that after spending all day on the phone, speaking with multiple representative and managers, this matter will not be resolved. I was told she must have booked the flight for this other person!!?? Now my daughter is wonderful but I am sure she did not work her tail off the last five months to pay for someone else to go to Maui in her place!! Are they truly that stupid to think that or just looking for more excuses, they must have a book of them. Then I was told there was nothing they could do except postpone her flight a year??? It does not matter how long we postpone a flight my daughter WILL NOT miraculously become this other person. Our flight is now scheduled to leave in 2 days!! No option to refund, no option to change name on reservation to the correct name (not even for a fee, believe me I offered), NO OPTIONS PERIOD!! And by the way she did not make a lower bid on the ticket, she paid the full offered price!! I am still frantically fighting for my daughter but at this point it looks like she is out the money she worked hard for so she could join us and since for some reason it is not her name on the reservation SHE MADE and SHE paid for, it looks like she will not be joining us on our FAMILY vacation unless we can come up with the now almost $600 for the flight to purchase another ticket. Hard lesson for a hard working, GREAT teenager and daughter to learn. I am truly DISGUSTED with Priceline and will never recommend nor use their services again.
    Stephany

    Anonymous 8/21/09 8:05PM

  • I do not recommend priceline at all. I have had now 2 horrible experiences. The customer service was not helpful and the mistake was not mine to begin with. Every person I spoke to stated that I needed a reason to speak to a manager and after I explained my reason to 4 different people I finally was transferred to a manager and it was past 11pm and they could not help me with my reservation then.
    MISERABLE EXPERIENCE!!!! I DO NOT RECOMMEND PRICELINE!!

    WENDY PARKER 8/20/09 11:14AM

  • I booked a hotel room with priceline. The reservations were confirmed. I traveled all the way to the hotel where priceline booked me for to find out that my reservation had been cancelled. I was told that the hotel was overbooked. I contacted priceline and they told me that they would find me another hotel room. The rep never got back in contact with me. After a hour or so i called and the rep told me that he'll give a call back in another 30min which he didnt. The best thing that he could offer me was my money back. So, yes i was stuck with no room. No type of care or incentives after traveling to find out i wasnt goiing to have a room for the night. My refund was suppose to come within 10 days and here it is 2 1/2 weeks later.I've contacted priceline several times and still no feedback on my refund. Bottom line this was the worst customer care service i've ever experienced. After this even i will never book on priceline ever again.

    Kobie24 8/19/09 9:38AM

  • I booked a trip with priceline, then about 15 hours later I found I absolutely needed to cancel the tickets. After calling the website's listed 800 number several times with no success, I resorted to emailing them. By this time, I had only 6 hours left before the 24 hour period during which a person can cancel expired. I even mentioned this time crunch in the email and waited for a reply.

    Conveniently, literally MINUTES after the 24 period expired, they emailed me back saying I was out of luck.
    I have since called many times both polite and irate and had no success. They flat refuse to transfer you to a supervisor no matter how unsatisfied you are with their poor quality customer service.

    Do yourselves a favor and do not book tickets with priceline. It's a sham of a website and "business."

    glennrocks 8/14/09 4:22PM

  • My story has been ongoing for months and is still haunting me. I created a priceline profile several months ago and I submitted my credit card to my profile. A couple of months ago, my wife booked a flight for me using my mother's credit card. Before my flight date, I received a statement from my card company with a huge debit that I wasn't aware of what it was. I immediately called my card company and issued a fraud alert. I thought some dishonest waitress or bartender purchased tickets with my card. Then it dawned on me, the huge credit on my statement was MY tickets! Though my wife had inputted my mother's card number, simply by submitting my name, priceline's website automatically pulled my credit card from my profile, instead of accepting my mother's card number which had been inputted on the web form! I know what you are thinking and no, she didn't book it from our home computer but from her work station. There is absolutely NO way my profile should have been accessed through a foreign computer simply be typing in my name! Now I have to resolve the situation with my card company who is just as inept as priceline. They have stated that the situation has been resolved three times! I have spent hours trying to explain the situation. And all because priceline pulled my card info. based on my wife inputting my name onto a flight request. How does this happen? I can see it happening IF the flight had been booked from the same computer as the one I used to create the priceline profile, and I simply didn't logout the last time I was on the site. But it was booked from a different computer in a completely different city! My wife didn't even know I had a priceline profile for God's sakes! Of course priceline is impossible to reach. They have contacted my card company stating that they are not at fault, that the whole mess was created by me and that I was trying to get away with a free flight. I have a copy of the letter they sent my card Company.
    Beware! Make damned sure that you do not hit submit until you proofread everything on the forms. Now, here is the bad part. I have paid my credit card the amount priceline billed them and I am continuing to receive statements that I STILL owe the amount. And of course, there are overdraft fees of nearly $50 per month, because priceline took me over my limit! That is why my wife used my mother's card in the first damned place! So because of faulty web programming or just plain disingenuous practices, I am being forced to pay this bill a second time with two overdrafts! And I can't get VISA to fix anything because all of their operators are in the Middle East and I can't get them to understand anything that has happened. Thank you priceline. I've used you many times in the past but the next time you hear from me will be through BBB. You have cost me a heck of a lot of money with this fiasco.

    krisandwill 8/13/09 10:57PM

  • Hi this is Derick Taylor...I booked ticket with priceline and trying to change my flight reservation.I understand that there's an airline change fee of 150usd and the airline will collect fare difference cos I knew what is the rules of the airline and I worked also as customer service agent of ORBITZ International department before and i handled supervisors call.I called the delta first but they refused to change my outbound flight cos i booked my ticket to a travel agency.The agent from delta is very professional and courteous.She said since same class of service is avail they only charge me 150usd.I called priceline to change my flight and I spoke with an agent from the philippines.she's very rude...and she even qouted me a very high fare even the same class of service is still available.I knew the rules of my ticket and delta retains the fare if same class is still avail.I just want to change the date of my outbound, not the destination.. I will never book a ticket with u.....im so sory for that..

    DERICK 8/13/09 8:14PM

  • This was my 1st and LAST time booking with PRICELINE. I had booked a car since I was going on vacation to another country. I was gviing the price of 232.30 for the car rental and 154.00 for the bodily incurance. Per PRICELINE they had to take the 154 same day so i paid with my card. Upon arriving to my destination they were trying to charge me another 154.00 for bodily insurance, when i tried to explain i had paid the amount already car company stated it wasnt in their records. I decided to not book the car for i felt was a ripoff. I called PRICELINE trying to get my 154.00 dollars back and they refused per company policy where you had to cancel the day before. I told them if i would of known they would try to rip me off i would of been cancel and I felt I shouldnt have to pay for bodily insurance because the car wasnt under my possesion. The customer setvice really sucks and they said i would be receiving an email with an answer within 7 days because they had to investigate. Its been a week and half and no email not only that but everytime i call they give me a different excuse wich plainly is to get me off their a**. DONT USE THIS COMPANY THEY'RE REALLY A BIG RIPOFF BEWARE OF THEM...!!!

    Anonymous 8/12/09 2:03PM

  • Dont ever go with www.priceline.com. I Booked a flight round trip for 320 and later it appeared for only 220 on their same website. Where I ended up talking with them for an hr with out any USE. POOR CUSTOMER SERVICE. I found their customer service number here

    PRICELINE WORST 8/5/09 7:11PM

  • Unfortunately I have to join the complaints about Priceline. I have reserved several airline tickets, hotels and cars through Hotwire, Expedia, others, and two with Priceline. I have never had a problem with any of them until Priceline:I needed to change the date on two tickets, they charged me $150.00 more on top of the paid tickets and promised to give me back the difference in price between them. We almost lose our plane and had to wait a long time because Priceline took the money but did not tell the airline. Worse, it has been now over 2 weeks and they have not refunded the promised money. I have been trying to call them, no way to get a person. I think I just will let my credit card handle them!

    frequentraveler 8/3/09 1:54PM

  • the worst customer services i have ever seen.please donot ever try to book any services throught priciline other wise you will be trapped by their automated cutmor service and ending up lossing your money

    sad customor 8/2/09 12:04PM

  • I have been a priceline customer for over 15 years and have reserved over 50 motels and several airplane flights. The vast majority of my priceline experiences have been positive and I have recommended priceline to many people. I just made a reservation and put in the wrong date. I immediately called priceline and was informed that it would cost me $25 to cancel the reservation. I had no choice but to cancel. I was then told that I would receive an email explaining their policy. An email did arrive telling me that I would be refunded 0 dollars. No further explanation was in the email. I then called again and was told that I would get my money back less $25 if I made another reservation with priceline using the correct date. I have decided to eat the entire amount of the room charge. This certainly dims my enthusiasm for working with priceline again. They have lost a loyal customer. The bottom line, be careful what you type into the computer.

    vman 7/31/09 1:54PM

  • after being transferred three times i am now a hotwire customer for good. i called customer service to ask how to access the deal especially for me on my page after sign in, and was told to modify my requests by the last not so friendly associate several times. when i questioned a submitted bid for more than the offer being rejected and no access to the offer presented, which was less than what my initial offer was, again i was told to modify my search. i understand that offers like this are available- or they would not appear on the website, right?- but perhaps making these offers accessible would be in the better interest of good customer service.maybe my math is incorrect, but a 40% possible savings on a $33.00 car is not $29.00, the last three times i have tried to name my own price for a car. when i questioned this, again- i was told to modify my search. if customer service was better, i might not have modified to hotwire.

    Anonymous 7/30/09 7:47AM

  • To Whom It May Conern,

    For lack of a better way of putting this, Priceline sucks when it comes to your service to name your own price for a hotel room. The customer does not have the option with your service to sellect smoking or non-smoking when naming there own price. Like in my case, were I have a 20 week old baby that is allergic to cigarret smoke. If I were to use your service, and they were to except my offer, I would have no way of knowing if the room I was getting was a smoking or non-smoking room. I can not believe that Priceline has not had this probem many times before with their costomers in the past, and are unwilling to correct this problem. Because of this very important problem, I will not be able to use Priceline's service to book a hotel room. Which means, Prineline is loosing money it could have made if they would have included a select option for smoking or non-smoking when naming your own price for a hotel room.
    Sincerely,
    Dr. Michael J. Damiano

    Anonymous 7/27/09 10:29AM

  • Priceline is just terrible. air flight connection times are horrable. Not enought time to get there. No direct flights. No real person to talk too. No Customer service. This service is not good. I will not used it again.

    Anonymous 7/23/09 8:22PM

  • OK folks. Telephone # for Corporate
    (203) 299-8000. Norwalk, CT. I have names of Execs. also. So if anyone needs them, I would be happy to post. It is really interesting that so many of you have the same issues as I have. I have no resolution yet either. The customer service is either Phillipines, Mexico or maybe if you are lucky. US. How wonderful this company is to send these jobs out of country with so many people out of work.
    My hotel is 95 miles from the destination for my vacation. They told me then to just rent a car. Unfortunately they don't understand these are 95 miles apart.

    pricelinesavvy 7/23/09 3:03PM

  • They tried charging my account 5 times after I removed my billing information. Pretty nifty. Tried to get ahold of them using the number here and it's just automated. Same with all numbers I can find for them. Stay away from them if you don't want 4 - 5 charges on your account.

    editor of a big magazine 7/23/09 8:18AM

  • Priceline has terrible customer service and terrible policies. My husband and I were trying to rent an SUV and my husband accidently selected economy car and did not realize it until he put the reservation through. Pricelines customer service was no help at all. They would not let us change our reservation at all. There policies leave no room for human error. We are now stuck with an economy car for $50/day which is crazy. We will never use priceline again.

    Unhappy Customer 7/21/09 8:46PM

  • I have charges that was taking out of my account for a hotel that was cancelled by email to priceline because it was too far from the destination that I had requested. Talked to about 9 Customer Care Consultants that was no help at all. I wanted this money that was for a cancelled hotel stay to be put back into my account. This list of complaints will be forward to Consumers Affairs.

    Anonymous 7/20/09 2:13PM

  • I have been trying all morning to get in touch with a customer representative whom I talked to last week in regards to getting a charge taken off of my account. I tried several phone numbers in which I have only gotten automated response prompts; none of which help me with the problem that I am trying to solve.

    david Jackson 7/20/09 11:03AM

  • Im so over Priceline. Your competition works hard to secure and retain customers. Seems like your goal Priceline is to take the money and run- never mind future business opportunities.
    Does Priceline monitor the quality of hotels they offer? I doubt it. I booked a 4 star hotel that was far from my expectations. It should have been rated a ONE. Either the hotel misrepresented themselves to Priceline, or Priceline misrepresented the hotel to me. There is such a gamble booking with Priceline not knowing what your getting until after you commit. Forget taking the risk. DON'T DO IT!! If you have a problem there is no resolution only a run-around. Try some of the other companies that offer the same service. You'll find that they are willing to satisfy your concerns if something happens. Policies sometimes need to be adjusted when situations warrant. Pricline draws the line in the sand, and won't waver no matter what. Priceline, when you hold customers hostage, they learn a valuable lesson. I'll be sure to tell everyone I know to stay away from your service. You're unreal!! Never again.

    Ibeencheated 7/17/09 3:25PM

  • Priceline does not back their package deals. Customer Reps lie on the phone. Had to pay for transportation even though it was advertised as "free". Length of stay tickets translates into "2 day passes"..etc. Will not refund after 20 attempts to get someone on the phone they say sorry, no manager available and better luck next time. Won't be a next time. Good thing there are other companies out there. Never dealing with them again. Cost me extra $ 300.00 to get what was originally supposed to be included.

    DSchro5903 7/17/09 10:30AM

  • I bid for a hotel room for me, my wife and my child. The room I got only had a queen bed for the adults. The hotel would not add a cot, and priceline said they could do nothing about it because they only garuntee a room for two adults. When I repeatedly told the customer rep. that my child will not sleep on the floor, he said that maybe I should let her sleep on the bed and I sleep on the floor. He would also not transfer me to anyone else. I will never use them again.

    Anonymous 7/17/09 5:54AM

  • I've been using Expedia for years until I got this dumb idea of trying Priceline just once. They sent me an email concerning my flight was changed, which is normal to happen, once I call them they: " oh nevermind, there was no change at all" . I was... ok.
    Then I needed to reschedule the trip for personal reasons so I called their hotline. The probably got the dumbest answering machine I have ever dealt with ! Neither my itinerary number nor phone number check so instead to send me to a live representative I'm trapped in this eternal loop hole of " oops, I'm sorry I didn't understand that " or " your number doesn't match our records "
    I will never use priceline ever again and stick to Expedia who has never disappointed me.

    Tyler Durden 7/14/09 9:49PM

  • I tried Priceline on-line, but was frustrated when the web-site wouldn't let me return with the same air-line used for the trip out. I e-mailed customer service asking how to overcome this. They promiced a reply within 3 hours; four days later still no reply. I will now just go directly to the airline, even if it costs more.

    Flavian 7/10/09

    Flavian 7/10/09 7/10/09 8:24AM

  • I was extermly put off by the lack of service the so called customer service specialist give.We were on the phone for over an hour the 2nd time we tried to make contact the 1st time we were given the run around with the phone system. we tried e-mail and got a response how ever it was a nother try this number message. The phone service was the much to be desired. Mark 1107456 was not use ful at all and could use some more traning on customer service .How ever i don't think that PRICELINE is even intrested in given customer service. you can't get any one to say any thing other then they can't help you.In a nut shell PRICELINE SUCKS!!!!!!

    Anonymous 7/8/09 9:21PM

  • THIS COMPANY SUCKED!!!!!!!!
    IT IS A SCAM I ADVISE EVERYONE NOT TO USE THEM AND TO WRITE A LETTER TO THE BETTER BUSINESS BUREAU. THAT IS EXACTLY WHAT I WILL BE DOING.
    THEY ARE THEIVES AND WILL STEAL YOUR MONEY. AND THEY CLAIM THERE IS ABSOLUTELY NO WAY TO GET YOUR MONEY BACK. I CAN'T BELIEVE THIS THING IS STILL RUNNING. ACTUALLY I CAN BELIEVE IT B/C ITS NOT UNTIL AFTER YOU BOOK SOMETHING THAT YOU REALIZE IT IS A PURE SCAM!!! THE GAVE ME THE RUN AROUND FOR 4 HOURS SAYING "UNFORTUNETLY THERE IS NOTHING WE CAN DO" THATS ALL THEY KEPT SAYING! THERE COSTUMER SERVICE SUCKS!!

    Anonymous 7/8/09 12:10PM

  • Please do not use this company, mistake cost my family $3000 to get home!! My family booked a car rental and plane ticket package. The plane tickets were booked to return 2 days earlier than the rental car return. When the car was returned and the tickets were no good, my family was told "too bad" by Priceline and it cost $3000 to buy tickets one way to get home and our family member was traveling with two young children.
    $3000.00 is a lot of money for anyone.
    Save yourself the trouble and the money. Don't use this company!!!

    apollosflame 7/7/09 12:11PM

  • I booked a trip last year and somehow the itinerary sent me to the wrong airport. Woops, nothing we can do says priceline. But, if you cancel the reservation we keep $100 until you book with us again. Then, we'll give you $70 back because we're going to charge you a $30 cancellation fee. Long story short, they messed up and I had to make a bunch of phone calls to keep them from screwing me out of more than $30. I won't be using the service again.

    Anonymous 7/7/09 10:00AM

  • Never Use them. I lost $500.00 and the customer service representatives are not fluent in english and constantly read from a script. A manager is not availabe to speak with customers. Save yourself some trouble and go with a different service.

    jade 7/2/09 10:24PM

  • Well, all the things listed are very true. I had made hotel reservations the first part of June for a 1 night stay the latter part of June. Rec'd my Visa bill today and there is an additional $10.96 charge on my bill over what the hotel quoted me as their senior rate. Just got off the phone and was told that Priceline cannot refund me the money. Something about the hotel having different rates for walk in customers. Hogwash. I also will never use them again for anything.

    Anonymous 6/30/09 12:36PM

  • By far the absolute worst customer service ever. I tried to order a ticket and it wouldn't let me because the flight was booked. (Why list it if it's booked?) I canceled the order, only to find the next day that they had charged me for a flight, plus 3 times for insurance for sending my request so many times trying to find a flight. After about an hour trying to reach a live representative, I finally talked to someone who told me verbatim what the automated response told me. After asking to speak to a supervisor, they told me that no transactions had occurred and that I needed to talk to my bank to sort out any money issues that had been debited from my account. They told me that Priceline had put a hold on all of my money, totaling over $400, and that there was nothing they could do until they lifted the hold. My flight leaves tomorrow, I have no ticket, and now I'm out $400 until they decide to lift the hold and tell me that I never actually spent money there in the first place. Never again.

    ih8pricelin 6/30/09 9:48AM

  • 6-26-09

    I have had repeated charges of $11.99/MONTH FOR TWO MONTHS W/O RESOLUTION from a Great Fun Co. I have made several calls into Great Fun they state to me they charge via use of the Priceline reservations website. I have been promised a refund and cancelation of charges which keep coming each and every month. I called Nancy(of Priceline)for help? Nancy, was nice however of no help! I also think she was overseas as it sounded like a Middle East Cockfight in the background.

    I WILL STOP USING PRICELINE MOVING FORWARD. It is bad business to have shadow charges to an account via the website we are supposed to trust.

    Unhappy 6/26/09 12:57PM

  • Looking at another's airlines' website I found tickets 80 dollars cheaper and then they offered a military discount unlike priceline making it even cheaper.
    Calling priceline to see if they would lower the tickect with out the military discount I was told yes they would and then no. Also that these are discounted tickets so they refuse to offer a military discount. Really I found it online at the website cheaper and you won't make up the difference? What is the point of priceline when there are a lot cheaper tickets out there.
    When asked to speak to a supervisor I was hung up on from someone who didn't speak English.

    Anonymous 6/25/09 10:42AM

  • I decided to call to make a reservation despite all the comments I had just read. I thought maybe it wouldnt happen to me too.... wrong! I was told they couldnt book my flight. the only way to purchase a reservation was to book and flight+hotel. I dont want a hotel! he said, sorry, I can't book a flight for you then. I had to laugh a little...

    Anonymous 6/22/09 4:06PM

  • I would rather take my chances selling bibles in Iran on the Muslim holiday Ramadan, than take another chance at dealing with Priceline. Horrible customer service, deceptive call support staff, and unintelligent & misleading business practices. Priceline needs to invest more on CUSTOMER SERVICE AND INFRASTRUCTURE and less on William Shatner commercials!!

    Byron Marshall, first & last time customer!

    rasklinov 6/22/09 12:22PM

  • Thanks so much to whoever posted the number. Priceline has the WORST customer service that I've ever encountered. It was totally a waste of my time to speak to FIVE different people and NO ONE resolved the problem!

    Anonymous 6/18/09 5:12PM

  • this is the WORST CUSTOMER SERVICE!!!!! they do not know ANYHTING!!!!!

    ... 6/17/09 3:51PM

  • i just tried booking airline tix and transporatation on this site, I got a reservation number but never an e-mail confirming the trip, I called and e-mailed them and alls they said it the trip is no longer avail however it was still on the site. I was asking them to e-mail me something saying that they would not charge my credit card but they wouldnt. I am now nervous that they are going to charge me after I book somewhere else...

    cvbb 6/17/09 1:25PM

  • I HAD A CAR RESERVED YOU COLLECTED ALL THE INFO WITH MY CHARGE CARD THEN YOU REFERED ME TO A HIGHER RATE...I DO NOT LIKE BAIT AND SWITCH DEALS..I AN GOING TO HAVE MY COMPANY NOT USE PRICELINE
    RK MALOY
    BOB MALOY & ASSOCIATES

    RKM 6/12/09 4:51PM

  • I too had nothing but problems with Priceline. First was that I had purchased 4 tickets at 440.00 ea then I wanted to purchase one more minutes later and the price dropped 45.00. I tried to book the ticket for a 17yr old and they wouldn't let me do it because they said he was under age and would have to fly with an adult. I just purchase 4 adult tickets and they couldn't add him to my itinerary..It was BS that Priceline doesn't have a phone number that you can talk to a human not a recording. Thanks to this site I was able to find a number that I could talk to someone. She was helpful but I will never deal with priceline again !!!

    dremann55 6/12/09 3:33PM

  • we are not able to use our reservation and are just out the money. You wouldn't even give some kind of a raincheck to use later or anything. We are very disappointed in this and will not use your priceline again and will see that no one else in our famly does not either. You get a 0 rating! No customer service at all. I guess this is how you make money.

    Anonymous 6/9/09 1:42PM

  • PRICELINE IS KNOWN TO CAUSE SEVERE HEALTH ISSUES TREAD WITH GREAT CAUTION."Priceline employees have the WORST customer service", I have used many travel agencies and have never had an issue. Priceline may answer the phone after some time. When you are finally connected with an agent or customer service associate, don't expect any help. Nobody can answer questions and if they do good luck understanding what they are talking about. Priceline associates like to mumble because the only answer they have is one that will cancel your ticket and ensure you pay top dollar for your next one when in fact had you just gone direct through the airline none of this would ever have happened, you would have your ticket for sure and most likely at a better price. After reading some of these post I see they are very recent and this is very scary. To think a company just does not care how they treat their clients, this is only a few of the unhappy customers I am sure not everyone takes the time to do this I have many better things to do like... pack for my trip tommorow eve. go to work in the morning and so on but I will not let this company continue to rip people off and ruin their vacations if at all possible. Good luck to all and PLEASE FOR YOUR HEART HEALTH STAY AWAY FROM PRICELINE!

    Anonymous 5/25/09 10:19PM

  • What a joke for customer service, was on the phone trying to figure out a $529.05 charge on my American express for 3 hours. I told them you already charged me for the ticket, what the hell is this fee? Called American Express and told them to dispute the charge. First time dealing with Priceline, needless to day, the last time. Easier to deal with the airlines directly.

    Anonymous 5/22/09 11:25AM

  • This is the Hotel I was booked to say in for three nights by Priceline! I later found out this Hotel is known for drugs and wild partys, not a place for family or someone unfamiliar with the area. I was stranded and at the mercy of a relative, because the other Hotels were booked.

    What a NIGHTMARE....!!!

    Below is the story from the online Dayton Daily News website. The link to that story is attached first.

    http://www.daytondailynews.com/blogs/content/shared-gen/blogs/dayton/daytoncrime/entries/2009/05/01/detectives_face_accidental_gun.html

    Home > Blogs > Dayton area crime > Archives > 2009 > May > 01 > Entry

    Detectives face accidental gun shot during drug bust
    By Kyle Nagel | Friday, May 1, 2009, 10:23 PM

    BUTLER TWP., Montgomery County — A discarded handgun discharged without injury during a bust by Dayton police and the Bureau of Alcohol, Tobacco, Firearms and Explosives on Friday, May 1, that led to six arrests.
    The suspects thought they were going to trade cash, crack and heroin for automatic weapons at the Knights Inn, 3663 Maxton Dr., said Dayton Lt. Matt Carper. Instead, they met undercover officers and agents at about 9 p.m.
    One suspect attempting to flee threw his handgun, which fired one shot when it hit the parking lot pavement, Carper said. No one was injured, and law enforcement officials did not return fire, he said.
    Carper did not yet know how much cash and drugs were seized but said the six suspects would likely face federal charges.

    Surprise! 5/10/09 3:59PM

  • Do NOT use Priceline! They should be taken off the web!!!!!They are dishonest, liars! Cheaters! No help from customer service! I booked a cruise and it was a nightmare with the agent named Joan! I refused trip insurance(my husband sells it) and she charged me anyways! I had to fight like H--l to get it removed! Then my next experience with Priceline was an even worse one booking another cruise! I will Never, Never use Priceline again! I don't care how cheap they claim to be! HUH! They should be put out of business! Taken off the web! Sued! Why isn't the legal authorities going after them I'll never understand??

    Robalina 5/7/09 1:26PM

  • Your customer service is HORRIBLE. No one has authority to do anything. I have e-mailed 4 times and have yet to get a response. I have paid twice for the same rental car and still have not been refunded the amount due to me.

    Anonymous 5/4/09 6:08AM

  • Priceline definitly needs to work on there customer service. They tell you that there is nothing that they can do when they have the power to help you. One word of advice, WAIT FOR A SUPERVISOR no matter how long it takes. Supervisors are very nice and usually end up taking care of you. It worked for me! So dont let them tell you they will contact you within 48-72 hrs! Got plane tickets to hawaii for the same price as my original plans to vaca in cabo :)Due to this, I will be a return customer.

    luvs2travel 5/1/09 3:56PM

  • i will never go through priceline again and i think they should be put out of buisness. no one is able to assist you correctly or answer ur questions explaining what it is you need to know. this is the worst service i ever had and i will never ever go through priceline again!

    Anonymous 5/1/09 10:17AM

  • Theyre horrible!! I booked a reservation for a car rental with budget and the location where I was supposed to pick up the car didn't even exist! I was on the phone with priceline for almost 2 hours and their customer service didnt help me whatsoever. They said they would refund my money (which hasn't happened still) and they didn't offer any help in getting me another car for the same original price. No joke when I say that SUPERVISORS DO NOT EXIST!!!!!

    Anonymous 4/27/09 8:01PM

  • Priceline has the worst, I mean worst customer service ever!! If a customer is in an crisis or emergency situation, it seems almost impossible to speak to someone who could possibly assist.

    Anonymous 4/23/09 1:54PM

  • priceline is by far the WORST customer service i have EVER dealt with. i had a weekend trip to seattle and my departing flight ended up being delayed 2 hours and then cancelled completely due to bad weather, so my entire weekend trip was cancelled. the airline told me to contact priceline for a refund so i did, at first they were not going to refund my money but after i got VERY angry with them, they said they would refund it back onto my credit card within 7-10 days, its been 10 days and no refund yet and as i am currently on the phone with priceline they keep trying to tell me that my refund is still pending and they dont know why. this is ridiculous, dont EVER book with priceline.

    Anonymous 4/20/09 4:12PM

  • I was just called and told my itinerary to europe had been changed and that I had to take the new flight time that was much earlier then what was originally planned or cancel the trip...this is all 2 days before my departure date. I asked them the alternatives and they were very rude and stated that there were no alternatives and if I didn't want to go by the new itinerary they would cancel my trip. VERY rude customer service and managers and supervisors are non existant.

    Anonymous 3/31/09 8:20AM

  • I have spent the better part of an hour trying to contact Priceline about my booking, and I have yet to talk to someone.

    Priceline's Customer Service number provides only recordings, no operator. Booking.com knows nothing about priceline's bookings, so it's useless to call there either.

    I won't be doing business with them again.

    Anonymous 3/24/09 11:13AM

  • The customer service for priceline is non-existant. You have to go through levels, and noone can help. If you want to call back and speak to the same representative, it is impossible. There are no supervisors available to speak to, so forget about having your problems resolved, it won't happen!!

    Anonymous 3/24/09 11:08AM

  • I travel to New York every month and take the same airline and stay in the same hotel every month. Tonight I booked on line selecting my direct flight and hotel, confirmed and entered the credit card information. Everything appears fine until the system asked me to add a car- I clicked on one, changed the times and clicked ahead. THE RESULTING ITINERARY CHANGED THE FLIGHTS ENTIRELY. WHEN I CALLED TO HAVE CUSTOMER CARE MAKE THE CORRECTION- THEY CHARGED ME A CANCELLATION FEE EVEN THOUGH I HAD THEM REBOOK WITH THE CORRECT ORGINAL FLIGHTS. PRICELINE IS DEFRAUDING THE CUSTOMER by changing flights when you make attempt to ADD A CAR. BEWARE OF THIS SCAM. I will never use priceline again- THEY JUST LOST A VALUABLE CUSTOMER.

    Anonymous 3/13/09 9:19PM

  • Just got of tha phone, the man was very polite and I had NO problem cancelling my hotel reservation. Now, if I actually get my refund and not is a whole other story! No complaints from me as of yet!!!

    G. 3/7/09 7:49AM

  • I am very disappointed. I had to cancel my ticket reservation several months ago. I was told that they would be unable to refund my credit card but that I could put the purchase amount toward a ticket of equal price or use as mileage. A family member is ill and so I called (which finding the customer service number was difficult and very time consuming) believing that I would be able to put this non- used ticket amount toward the purchase of another ticket. First agent I spoke with mocked me with kind responses. Then when I asked to speak with the manager the insults continued. She said to me that I had not contacted them and they had no record of speaking with me (believe me I would not forget the number of calls and persons I needed to speak with during my original cancellation). She implied that I was a liar; she raised her voice and had the gal to end the phone conversation with HAVE A NICE DAY! The customer is always right! Priceline should be ashamed of them selves; some resolution should have been made. I will share my negative experience with anyone who asks. I will no longer suggest to my friends Priceline.
    A disappointed and no longer customer of priceline

    Anonymous 3/5/09 11:42AM

  • Priceline should be ashamed of their customer service. They charged my card without my permission, and then couldnt tell me why my card was charged. Then when i spoke with the agent, he could tell me that what my previous resrvations were. I did not ask for that, but he kept assisting that i need a

    Anonymous 2/28/09 10:25AM

  • i just contacted thema nd was RUDELY treated online. Horrible customer service! I found a cheaper flight and they refuse to issue me a refund and gave me a BS answer!

    cdog11ksc 2/19/09 1:36PM

  • They truly do have awful customer contact; should not even call it a service of any kind.

    Seriously 2/4/09 10:50AM

  • The worst service i can EVERRRRR imagine... what, they dont know what a LIVE PERSON is?!? i will never even consider using them again!!!!!! They need to go bank rupt from lack of people using their services.

    Anonymous 2/3/09 1:12PM

  • Booked a cruise thru priceline and was charged for cruise and airfare. Never recieved any confirmation number and when I called priceline 20 times could not get a live person. Called Carnival cruise and told then I booked thru Priceline and was charged for Cruise and Airline. They had no reservation for me yet my credit card reflects a charge for almost $1,000 from Carnival and American Airlines. FRAUD!!!!!!!!!!! Cannot go on crusie because I have no valid reservations and yet paid!!!!!!!!

    Anonymous 1/11/09 12:42PM

  • Something needs to be done about how people are losing money with these Jokers......!!!!!
    I am ready to back whoever is ready to confront them in a big way.... and yes Jessica I 100% agree with you TERRIBLE SERVICE. What goes around comes around remember what happened to MCI.....watch

    Grace 1/10/09 1:50AM

  • TERRIBLE SERVICE!!!!!!!!!!!!! THE WORST SERVICE I HAVE EVER HAD.

    JESSICA 1/2/09 9:47AM

  • I placed a bid. It put me 10 miles from where i said I wanted to be...I didn't have a car. I did get a ride only to find nobody at the hotel. -And it looked like a crack-ho hotel. Not a place you would want to actually sleep. Nobody answered the bell and I had to find a Super 8 down the road. I was charged for the room and Priceline says to take it up with the Hotel Manager. He swears 8 people were on staff that night. Priceline won't respond to my emails now. DO NOT EVER USE THEM. THEY ARE DISHONEST THREE DIFFERENT WAYS IN ONE TRANSACTION.

    NA 12/26/08 8:58AM

  • the worst service i have ever had in my hole life. i have been calling every day and i just get the run around. DON'T USE PRICELINE JUST CALL THE HOTEL THEY WILL USUALLY GIVE YOU THE SAME PRICE . i CALLED THE HOTEL AND GOT A PRICE $20.00 CHEAPER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 12/21/08 11:18AM

  • Very poor customer service because you can't reach a live person! I will never use Priceline again and I will tell everyone I know to never to use them either. I am very upset!

    latkinder2 11/28/08 2:00PM

  • very upset have been calling for days to reach a live person and have been told 3 different things about my so called reservation as it is not the correct location. also being told with the automated line that my reservation # does not exsist but my credit card reflects it does, but can't even find out how to get this canceled or fly me to the correct airport

    Anonymous 11/24/08 11:56AM

  • I have been trying for two days to actually get a live person on the line who can help me, very frustrating.

    Bill Barum 11/4/08 2:15PM

  • DO NOT USE PRICELINE.COM!!!
    Priceline.com charged me for a room 25 miles away from the location I requested. When I told them that was not acceptable they refused to cancel the reservation. I tried to ask the hotel to cancel but they refused also.
    DON'T GIVE THEM THE CHANCE TO RIP YOU OFF TOO!!!

    Anonymous 10/22/08 2:00PM

  • WOW you should be ashamed of yourself!! It seems like you spend all this money on advertising on the Tv, Radio, Internet, but you don't have a way for your customers to contact you! I'm sure you will have a lawsuit coming your way if you already don't have one. I will make it a priority to tell everyone I know about your disgraceful service!!

    Disappointed 10/10/08 4:40PM

  • I have never ever dealt with a company such as this before. I was on the phone for thirty minutes before being connected to a "live" human being and then when connected I explained the whole situation to someone and THEN my call was dropped. Then when I called back and spoke with Daniel I was upset and he did nothing to rectify the situation and in fact laughed at me and spoke in spanish to his nearby friend,,,,wow unbelievable and totally inappropriate. I will never EVER use priceline again, terrible service...

    Anonymous 10/1/08 3:43PM

  • I cannot contact a human being at Priceline, to see if my order went through or not (I am not able to access it through my computer).

    The irony is that we wanted to upgrade our hotel status. But now, after going through the nightmare of their customer service (hah!) voice mail system, to no result, we end up as "never again" customers.

    Carrie 9/18/08 5:36PM

  • Priceline "NONE" live customer service has just made an all time hater of Priceline. No live contact for issues regarding the inability to execute a function the web site states is available. Shotty product and really bad for business. Athough, I'm sure your competitors are going to love me as a spokes person.

    President 9/9/08 4:52PM

  • I paid twice the price on my ticket and according to the airline Priceline charged me a "refund double ticket" policy.Priceline would not acknowledge this charge and so I paid double what my brother paid for the same exact flight that I booked for him 5 minutes after mine. Be very careful when using Priceline.

    kellygirl 8/28/08 6:48AM

  • for all the travelers out there! do not use priceline. i had book 2 different hotlels through this company and according to their web site the bayfront hotel in corpus christie was a great hotel to stay at. when we checked in, according to the manager, priceline booked us for 2 rooms instead of one. the manager to this hotel stated that he could not credit our account because priceline was in charge of that. when we finally got to our room, it smelled terrible. when i called priceline that same night, they gave me a cancelation number which i was under the understanding that they were gonna credit my account and when i got my credit card statement they didnt! the secont complaint about priceline came when i went to a different city, (same vacation) checked into the days inn i brownsville texas and the service was ridiculous. the rooms smelled damp and nasty, they moved us to another room and when we walked through the door someone else luggage was in the room, then when it came to the third room that they moved us to, when we opened the door it smelled like a cat urinated on the carpet! when we brought it to the manager she stated that she couldnt credit our account that priceline had to do it. again i had called priceline and spoke to one of there rep. and the employee gave me a cancellation number. again priceline gave us the impression that they were going to credit our account. i opened my credit card statement no one credit my account. when i called priceline to complain they said that it wasn't up to them to credit our account that it was up to the hotels to do it. i went to 2 different hotels, in 2 different cities and they both stated that it was up to priceline to make that decision. i have spent 5 hours complaining about this, and i keep getting the run around. priceline cant give me a direct phone number to the customer relations dept. or the main number to their corporation office! why is that. they need to retrain their employees and have them speak and understand the language, so that way they can stop wasting people time! never ever book through priceline because their not about customer service their about making the buck and screwing you at the same time. how can their employees not have the phone number to their corporate office, how can they not give you the name or names to their supervisors on who is going to handle the complaints.

    M3HondaGirl 8/21/08 5:38PM

  • Priceline is TERRIBLE!!!!!
    You cannot..and I repeat...cannot speak with a person when you call their "customer support" line. IF anyone knows a number where you can speak to an actual person please post it because these people are definitely hiding it.

    pricelinesucks 8/15/08 1:59PM

  • We neglected to call to say we would not make it in for the first night of a week hotel stay. I expected we would loose any credit for that night. What I did not expect was to loose the whole week and be charged for it! No credit No rooom. No customer service! Spent 2 hrs holding and talking with 4 priceline representatives.
    In my opinion, priceline does not practice ethical business. They even charge tax! TAX ON WHAT? Tax on nothing? I wonder if they report that and pay it to the government or just fatten their bank account! Seems illegal to me.

    Anonymous 8/8/08 4:49PM

  • Yes their buisness practices seem fraudulant. You connot contact them after they book your reservations to make changes or fix a mistake they have created. They only care up to the point when they have collected payment from everyone. After I googled priceline I found that most feedback about their customer service was that they simply do not have any customer service available to anyone. It seems as though they have no way to contact anyone within the company for a reason. I think everyone who has been dealt with unjust, and screwed out of their money ought to sue priceline for the way they are operating their company. I will be reporting them to the Better Business Bureau. Thanks, Kimber

    Kimber 7/28/08 2:08PM

  • Unfair business practice. In the agreement it says that the flight would be between 6am-10pm, but they bought a ticket with departure time of 5am. I tried to reach them, but to no avail; you can only talk to an answer machine. Is there any way we hold them accountable?

    dav 7/21/08 3:56PM

  • Submit your comment >>
  • This went about as good as I had hoped. Due to my stupidity, I left my license in my car when I flew out and thus couldn't rent the car I had booked at my destination.

    To back up a bit: the license was a paper temp. while I waited for my new one in the mail, so I don't carry those on me to avoid destruction, losing it, etc. And yes I was able to fly OK without it due to other forms of ID. Gotta love TSA...lol.

    Since the car rental place wouldn't rent to me without it, I called PL at the number here after finding it and was hoping to have the charge removed. Brian answered, was personable and handled everything just fine. Only thing was that I was charged for 1 day of rental, which I'll live with because I got the car for a VERY low price through PL as is...(gave a 9 there; technically should probably pay nothing, but again for the price I paid compared to what I would pay, I'll eat it..the wording used made me wonder a bit).

    Should see the charge refunded within a few days...I'll buy into that it will as I have confirmations to check if it doesn't.

    Other trips upcoming, so would use PL again.

    MattF 1/15/10 7:04PM

  • Excellent, personable customer service! Due to heavy snow in Washington DC on Dec. 18 we had to cancel the first 2 days of our 3-day Priceline reservation at a hotel in Williamsburg, VA and wanted to add one day on the back end. Although it took some time, Priceline's customer service (located in Guadalajara; they spoke perfect English) went the second mile by contacting the hotel, making the change, and crediting one day back to our credit card. We were very pleased and thankful.

    Rob W 1/8/10 8:39AM

  • Thank you so much for providing this number! I actually had no issue cancelling my flight because I was within the 24 hour period, but it's like they intentionally set you up for failure unless you can research. I was shocked that I couldn't get a live rep on the number listed in my confirmation email; most automated phone menus offer the opportunity to speak to a customer service rep as the last option. Once I called this number, though, I was connected immediately to a very professional rep who resolved my issue within two minutes. Shame they made it so difficult to reach someone who could actually help me...

    redblossom 11/11/09 10:24AM

  • I saw alot of bad reviews for their customer service here.. I'll admit that it is very hard to get through to them. The website insists you send an email to them and wait for a reply, which is BS. I called this number 1-800-896-7552 and got ahold of a nice lady that helped me with my problem. I had to have my name corrected on my ticket for a cruise, and she took care of it in just a minute. Maybe it wasn't such a big problem, but I thought the customer service was good once I actually got ahold of a live person.

    Jenny 10/31/09 2:03PM

  • Due to flooding in MS. had to cancel hotel reservation. Priceline agent was exremely helpful and took care of the cancellation.
    Very pilite and confirmed with email. Could not ask for better service.

    Anonymous 10/23/09 8:15AM

  • Got the problem fixed in jiffy. Great Service.

    Hotel Operator 10/17/09 3:10PM

  • I have used priceline many many times and have had no problems at all. Six months ago I booked a flight coming back from Ft. Lauderdale to Buffalo coming home from a week's cruise. I found out that the ship would not let me book a 10:00a.m. flight so I called priceline thinking that I had lost my money, but they were really helpful and I got a credit back on my visa the same day. There was no questions asked and I did not have to book another flight with them. We have booked cars with priceline which is usually thru Avis and have had nothing but good luck with our cars. Avis also was good to deal with even tho we paid thru priceline.

    Bonnie 9/24/09 4:08PM

  • This is the only telephone number I was able to find for Pricelines customer service. I phoned it and went straight to a representative. THANK YOU to whomever listed this number.

    Anonymous 6/26/09 3:46PM

  • I made reservations for a cruise with RCC through Priceline. I did not do the bid on the cruise, I just did purchased it at the going rate. Five hours later the price dropped and I tried for one and half days to get ahold of anyone at priceline that could help resolve the difference. Had it been the next day the price dropped I probably would not have called but five hours later. Finally I called the cruise line and explained that I could not reach anyone at Priceline period. Finally - i called the cruise line to find out that even though it booked through priceline it was through yet another travel agent. Bottom line is - none of this was clear and it was very aggrivating to resolve but once RCC got ahold of Priceline they did refund the difference and in the end make me happy. Would I use Priceline again probably so - they had the best deal of anywhere I checked and you can't have the best deal and perfect customer service. Somewhere it has to lag -

    printman4u 6/5/09 1:31PM

  • Customer service rep was friendly and took care of problem.

    ezdz 3/27/09 7:39AM

  • After reading the reviews I was scared about making changes to my tickets. I just got off the phone and they gave me complete refund with no problems what so ever. It was also very easy to reach a live person with the number listed.

    Anonymous 3/10/09 11:06AM

  • We were skeptical to try Priceline.com. After several bids, we secured a 4 star hotel in Vegas for half the regular weekend price. The room was better than could be imagine. Our second attempt was two weeks later. Again, the price was less than half, location exactly in our patameter and the hotel room was perfect. I feel bad that so many have poor experiences. I am going to submit another bid request and I look forward to getting another good deal.

    Red Rocker 12/26/08 3:07PM

  • I just figured out how to talk to someone. I figured if I pretended I was going to give them money, they would talk to me. So, if you act like you want to make a reservation somewhere (there are options that direct you), you will eventually get a human on the line. Once you get them, just explain that you couldn't get an actualy representative on the line, and you would like to speak with someone about a cancellation. You'll get transferred a few times, but as long as you stay on the line and have a friendly demeanor, they will definitely help you out. On a side note, once I did actually get someone on the line, they were extremely friendly and willing to help.

    Anonymous 9/18/08 1:52PM

  • I would like to say thank you again to Guillermo, one of your customer service representatives. He was very polite and helpful. My husband and I have been using your service for several years now and we'll definitely continue to do so. Guillermo is an asset to your company! Thank you!!

    Anonymous 9/8/08 5:33PM

  • Submit your comment >>
  • I work for their CCC department....everyone that complains on here are all absouloutly retarded. The reservations you make all have contract pages that state all of the information about cancelations and such...Its not hard to read the important information were it clearly states the retrictions on the reservation. ALso nothing happens unless you intial that page so dont intial until you read all of the information and you wont have a problem. All the people who are complaining on here are the people who cry because they dont get what "they" want to happen. Act your age and man up to the facts that it is acually your own dumbass faults for not just simply reading the important information.

    boydmoney 11/5/09 9:14PM

  • I work for priceline customer care. You just need to read. Is that something hard to ask for?

    Anonymous 10/26/09 3:39PM



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  Company News  
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Priceline Shares Surge on Q4 Results, Better-than-Expected Outlook ...Dividend.com, NJIf the shares fall back down, technical support is key in the low $50’s. We do not currently rate this non-dividend paying stock, but it is a key internet name that we follow. priceline.com Incorporated (PCLN) does not currently pay a dividend.
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