ProFlowers Customer Service

You really screwed me over. I ordered flowers for our anniversary. I went to your website, ordered, paid and believed I was going to have flowers on the way. But on our anniversary there were no flower. The item I ordered was unavailable? Are you kidding me?? Why did you take my order Then? Why did you lead me to believe everything was all set? You lied to me! Then you wanted me to change the order and get it days after my anniversary? Are you kidding me? Screw you! I will never place another order with you !

Sent a floral arrangement to family for Thanksgiving and they never
received it, although I received confirmation to the contrary, indicating
it was delivered the day before Thanksgiving, 11/23/2022. Either the
delivery person ripped it off or I was sent incorrect information. Customer service claims they will make it right by delivering it FRIDAY! What? Thanksgiving is the 24th. I thought it would be a nice
memento since we live thousands of miles away and could not join them.
Once again, I guess I thought wrong! I am just sick beyond words
Have always used Proflowers in the past with no problems but, of course,
that was before COVID.

Terrible

I took a picture of my Mother's Day flowers to send to you I called Pro flowers but they never got back to me with your email address my flowers were moldy and unbelievably awful the roses were so moldy that the minute I lifted them out of the box the petals flower off the other flowers were slimy and stuck together they were filled by ProFlowers at 221 Park Ave. in East Hartford they had to see what these flowers look like before they sent them out I can't tell you how awful these flowers were and if you send me your email address I will send you the pictures

I left an item in the box so I received two emails within the hour saying if I finish my order of 12 stem yellow roses I get an additional 15% off but it would not let me so I called and the lady was horribly rude and told me it was for a new order but that is not what it said. I will never use them again due to the rudeness and not following through.

Ordered flowers for my daughter for Valentine's Day. Requested delivery on the 12th of February; 2 days before the holiday! On the 12th I received an email saying they would be delivered on the 15th. After speaking with customer service in India where I instructed them to call a local florist and have a new order delivered locally I was then "assured" my original order would be delivered by the 14th. I then got another email saying I had to decide on a new order or accept a refund. I responded I wanted a new order delivered on time. I then called India back just to be sure and again a "supervisor" assured me he would personally see this through and have a local florist deliver the flowers. I wake up on Valentine's Day to find another email saying it's not going to happen. Needless to say I will never use ProFlowers or any of their subsidiaries again and I will encourage everyone I know not to use them as well. Worst customer experience ever!!!!!

Order 819 115 79191: I Spent $85 & Murrays, The Local Florist Sent 3 Flowers To My Friend For Her Birthday. I Ordered Day Bouquet: 3 Purple Roses, 3 Red Roses, 2 Lillies, & 2 Sunflowers Wth Misc, Ie 12 Flowers. When I Called Murrays, The Owner Hung Up On Me. I Called Pro Flowers Back & Was Told They Would Resend My Order Via Another Florist Again. My Friend Has Received Nothing Further. This Is Absolute Worst Experience With Ordering Flowers!! I Want My Order Filled As It Was Ordered Per The Photos On Pro Flowers Website!!!!

I ordered a dozen tie dye roses for my grandmother's 80th birthday. I called right after to verify the info. The next day on my grandmother's birthday, the flowers were never delivered. I called Pro Flowers and they said that the delivery was refused. My grandmother said flowers were never delivered. I called Pro Flowers back and they said the address was wrong and they couldn't be delivered until the next day. I was so upset. Proflowers didn't care about the situation, they never offered a resolution or anything. I asked the manager April for the corporate number and she gave me a number to an online delivery service. BEWARE DO NOT SHOP WITH PROFLOWERS if you do not want to be disappointed or if you need flowers delivered for specific occasion.

I ordered $100 flower bouquet, and a card for Mother's Day for my wife when I was deployed. They never arrived. I asked for redelivery or refund and instead they offered me 30% off my next order and said according to their records the flowers were delivered. Horrible response.

I ordered flowers from Pro Flowers for my granddaughters graduation. They were delivered May 22nd and they looked nothing like what I saw in the picture. There was alot less flowers and types than what was advertised on the website. I called customer service and they said they would send another order May 27th. 5 days after graduation. This delivery was worse than the first. The stems were broken the rose petals were curling and turning brown and there was even less flowers than the last delivery. I called customer service and was offered another delivery or my money back. I chose my refund. This was the only positive thing I can say about this whole purchase.

I am not one to complain often, but I thought it was important for you to know what I recently experienced with your company. I ordered flowers scheduled to be delivered to my mother-in-law on Saturday, May 9, the day before Mother's Day. On that Saturday, I received tracking information (see attachment) that showed the flowers in Roswell, GA which is within 20 miles of their destination. By Monday evening, the flowers still had not been delivered and the tracking had not changed. I contacted ProFlowers. The representative apologized for what happened and attempted to contact UPS. She told me that UPS was unable to track it. They would have to try again tomorrow. She gave me two options at that time: a full refund or they would continue to try to figure out what happened and get the flowers delivered. I told the representative that neither of those options were acceptable. I wanted a full refund AND my flowers delivered as soon as possible. She placed me on hold to get approval from her superior. I was assured they would refund me and be following up on my order. Tuesday evening, I called again because tracking still showed the flowers in Roswell. The representative this time stated that I had been refunded, but the order was canceled. He told me there must have been some miscommunication. I assure you, there was NOT! I made myself very clear! I asked him how he was going to resolve the situation, as I still expected my flowers to be delivered. He told me that I would have to talk with someone above him. He was going to place me on a brief 2-3 minute hold. After one hour and five minutes, I hung up (See attachment). I find this deplorable. I will not be recommending this company to anyone nor do I plan on ever ordering flowers through this company again!

I had Mothers Day flowers sent to me and they were really in bad shape when I received them. The roses maybe lasted 2 days before the heads drooped. The Peruvian Lilies had some kind of disease and looked like they had been attacked by aphids or something because the leave were yellowed and falling off. I have had Peruvian lilies last me for over 2 weeks and these are already showing signs of dying.
This is totally unacceptable and I should get a replacement or the person who sent them should get a refund.

I'm another who ordered flowers on the 7th of May 2020, in which they were to deliver flowers on the 9th (Saturday) or the 10th (Sunday). I had to call after not getting flowers for my wife around 830pm just for them to tell me no one is available to deliver my ordered flowers. This couldve been told to me days ago and I couldve made more creative arrangements. When I spoke with the agent on the phone she just kept saying this will never happen again however, I cannot get a special mothers day back for my wife, this is unacceptable. I've been ordering from Proflowers for years but this is very embarrassing.

Your email feedback loop is really bad. I was trying like crazy to just sentd an email about my order. For some reason you have my name wrong in the message. No where in you feedback loop is there any way to send you a message that's not related to tracking the shipment. I just wanted to make sure you have my name correct. I'm Steve not Shave. This is really weird. Your options in your email feedback need to be expanded if you're serious about satisfying your customers.

This is the worst company ever. I ordered mothers days flowers a week ahead of time. They cancelled my order. Then when I found out, they placed another order apologizing for their mistake. Then the next day that order was cancelled. My credit card was charged three times and by the time i went to try and fix the issue the flowers were no longer available. No ones speaks english and no managers are ever available. THIS COMPANY SHOULD BE SHUT DOWN.

DO NOT USE THIS COMPANY-Foreign SCAMMERS!!
No one picks up in Customer service, tried for 3 days, they took my money and ran. Had to call VISA to place a dispute on the order and get my money back. Delivered my funeral flowers a WEEK in advance! RIDICULOUS. My Order clearly states delivery date and time. Could not get any customer service. When asked for supervisor put me on hold for 78 minutes.

I ordered Valentine Day flowers for my wife to be delivered the day before Valentines Day. When nothing arrived by 8PM on the delivery day the foreign operator said to wait till 9PM. Still no flowers. I called on Valentines Day spoke to the same foreign operator. Now the flowers are scheduled to be delivered on the day after Valentines day.
I will never use a non-american company again.

Proflowers has the absolute worst customer service I have ever encountered. First of all it's in a different county with reps that hardly even speak or understand English! I called to have an order that had not been shipped out yet it had not reached the carrier yet so I needed to have the address changed since my fiancé who is a nurse has to travel for work sometimes was told this morning she would be at a different office so I called to have the address changed. Not only was I unable to have it changed the rep on the phone hardly understood English when asked for his manager he put me on hold for over 20 minutes just to tell me there are no managers available for me to speak with. Also they do not have a corporate number for customers to call! This is absolutely ridiculous! By far the worst service I have ever received. I will NOT use proflowers for anything ever again. This is such a shame considering all the business I bring you guys. Something as simple as an address change should be available especially when the product hasn't even left to be sent to the carrier yet! If you are going to service Americans and America then get some better help!

My daughters sent me flowers for Mother's Day .I received them Saturday.Unfortunately they are not fresh.I emailed on Sunday and sent pics and no response.I emailed again Monday and still no response.They say they guarantee at least 7 days.I haven't even got two days.So disappointing.This isn't the first bD experience.But at least last time they made good.Save your money!,,,,

I ordered flowers that was to be delivered on Saturday for mothers day to Kathryn Kinney in Tulsa Oklahoma. She,iz,very elderly and it broke my heart that my flowers were not delivered like I ask. You website now she won't get them toll tomorrow. Your service sucks. I paid for Saturday delivery. I paid a total of $67.95. I will never again order from you. If you are,wondering my order number is,. You would be upset if your order did not get delivered as promised. My order better be delivered or I want a complete refund. Again your service is horrible. I want to why it is taking so long. No notification to me that it was not going to be on time. No phone call. Nothing.

NEVER use these people. Online early Fruday Monday before Mothers day Saturday deliver. Failed. Failed Sunday. Deluvery Next Saturday Bull crap 5 phone calls. Use someone else. People wouldn't know what customer service is if it bit them on the flowery asses.

My patient who is home bound received flowers from her daughter for Mother's Day !! They were wilted and awful .Shame on y'all or whomever left them in heat .. The glass vase they were in was 86 degrees when delivered as we put a sensor up to it . Tulips and Iris arrangement . Signed ...A caring nurse

Fedx delivered flowers and small box of chocolates from my daughter for my b-day. Chocolates are melted. My daughter uses your business alot. Dont want to hurt her feelings and or have her deal with a different florist,so I'm not going to complain to her. Not your fault at all, it's fedx's. Just thought you should know cause this is something that can mess-up your business. Can I send you a photo to show you proof? Good to have.

On 03/06/2018 early morning, I placed an order with ProFlower for same day delivery. After being charges with extra servicing fees, I was expecting for the item to be deliver. After 4:30pm I was concern so I called customer service to find out that they failed to secure a florist to deliver. No one called me and the only result was to send flowers the next day. I am highly disappointed that no one gave me a called so I asked to talk to Supervisor. After being on hold for over 45 minutes (yes, 45 minutes) they hung up the phone on me. So I called again to get a refund. I am so hurt that you all did not call me to at least give me the courtesy to make different plan and so my day was ruined by not being able to surprise my veteran Army Sister in GA. I will never do services with you all again but most importantly I will ensure everyone knows how you all treat your customers. The second time I called I had a 18 minute wait, no one cares that they "failed" to secure a florist. What is up with Customer Services? Do you all not care about referrals or retention... I am so hurt that I couldn't trust ProFlowers to do the right thing which was after charging me (taking my money) delivering in what was promised (the order). The question that the following people could not answer was, why didn't they call me so I can make other plans. Why didn't they follw-up to ensure customer satisfaction? Why didn't I receive a courtesy and respect to be informed before the end of the day that an order was not being able to deliver?

Lisbeth and Sharriq in Customer Service did horrible.

No call.
No delivery.
No business.

Unsatisfied and Disappointed,

Sally

I had flowers delivered to my wife on valentines day and when she came back to work on monday they were turning brown and loosing petals

I wanted to tell you how excellent the young lady (Melanie) was when taking my order for flowers today (6-11-18) 8:37-9:00pm. She was professional, pleasant , & ableto place my order wit accuracy . I missed being able to rate this order. But on a scale of 1-10 . I would give her a 10( higest ) The flowers & service I have received from Pro-flowers have been of top quality.
Thank you,
Mary Eskay

Had an arrangement sent to my mother first week of December. Today is February 23rd and arrangement still looks good. Awesome work by your staff. Thank you.

I Had flowers sent to me for Valentines Day via UPS They were delivered frozen. I phoned you and a replacement was sent to me via FED X . I recieved them today and they are wonderful. Thank you . The person I spoke to on the phone was very understanding, kind and helpful. My family uses Pro Flowers as well as I have, we will continue to do so, thank you again.

ProFlowers was affordable, on time, and did a great job with my order to Boston University in December of 2015. The flowers delivered looked exactly like the photo online (vase and all). Very happy with my purchase considering I had to do it all from overseas.

My complaint was handles promptly and courteously. I not only received a new order for the flowers I ordered but a coupon worth what I originally paid as well as an additional $10.00. Since I use ProFlowers frequently, this will come in handy.

Wish I had read these reviews before I ordered and paid $40 for what my Mother described as a weed in a small pot that was supposed to be a bonsai azalea tree. Good news is I called customer service and demanded my money back...told the lady on the phone the item received was not what they represented on their website. She did give me a full refund.

I want to tell you Charles Peckham is a valuable employee! I called to cancel an order that you advertised as 19.99. AFTER, I filled in all the credit card information, the total came up to $38.85. I was furious!!! After I explained the problem to Charles Peckham, he tried to resolve the problem. He suggested "splitting the differenc" and I was extremely thankful. Thank you, Charles Peckham!

I got a gift card today in the mail, worth $20. It was from Proflowers, with a letter that said please accept our apology with $20 off your next purchase. A month ago, a week before Valentine day, I order two seprate orders of flowers from Proflowers. Both order came the way I order it online, than they had me fill out a comments regarding my experience with Proflowers. I was doing it on my cell phone, and I did not realize I was pushing the poor box in stead of the good experience service. I am so sorry for the poor comments I gave you guys. I called the company about the mix review and the customer service person told me to keep the gift card and use it on my next order when I order next time. Thank you, ProFlowers for the gift, you will be hearing from me again.

My first time ordering from this company, I decided to order flowers for my mother on Valentine's Day. I did receive the flowers but most of them had brown edges and one of them was clearly dead. I did call the next day and the customer service person was so accomadating. I am receiving a full refund in the amount of my order in a coupon for a later purchase. I will try again after that, I will go to my local florist.

I recently ordered an assrted bouquet of roses from profloweres and they were stunning, but if you really want to make points with that special someone on valentines day, I would also order her or him a custom hand-drawn portrait from Michel Angelo Portrait Drawings[www.michelangeloportraits.com]. They do fabulous realistic drawings in pastel and pencil, all for a very reasonable orice. My other half was utterly taken aback when I showed it to her. You really should take a look at the website and make an order!!!

I've ordered from proflowers many times and every time has been great! This last time I ordered, the flowers were a bit disappointing (brown edges and dried out petals). I called them about it and they issued a full refund. Great customer service and I will definitely order again since they made it right!
Jenny R.

I'm not one to review a lot of things but due to all of the negative comments I felt inclined to throw a positive review in here.
Let's be honest, for the low rates that proflowers offers (EVEN with all the shipping costs), it's hard to complain too much for the service they've efficiently provided for me in comparison to the high cost of a local florist arrangement and delivery fees.

Due to my own haste, I didn't realize that the flowers were shipped in a box and was a little disappointed that my recipient had to arrange them herself, but the picture she sent me was of a beautiful full bouquet of the exact flowers I ordered. When asked to fill out a survey by proflowers I expressed my disappointment with the box arrival and they very quickly responded with a $25 gift card, which was totally unexpected and appreciated.

Also, I recently almost placed an order and decided not to at the last minute. The next day proflowers sent me an email with a 10% discount and free vase on that same order, saving me around $10 which convinced me to go ahead and place the order.

My advice is go with proflowers when you have a far enough away and flexible delivery date and you don't want to break the bank on a huge arrangement. Also pay attention to the bill tally in the right hand corner before you confirm your payment, shipping flowers IS expensive so think about how much you are willing to spend with the understanding that shipping/handling/tax will tack on 15-20 dollars.

GREAT FRESH FLOWERS at an OK price.
ProFlowers...YOU need to understand that they do not provide a florist bouquet ready-set, all to go.
THAT IS HOW YOU SAVE MONEY. YOU MAKE IT YOUR OWN.

That is the problem, people think they are sending a florist bouquet, ready-set, all to go.

I WOULD RATHER cut and arrange MY GIFT in MY VASE...I have so many vases. If you send something to a hotel , Hospice, or hospital...MAKE SURE YOU ADD a Vase. Hotels or Hospitals are not the best places to use this company; no knife is added to cut the stems on an angle.

The people I send PROFlowers to ARE in a home situation--everyone has a vase. Many HAVE a wondrous vase to use. (May 2012- my sister for mother's day, May 2012 -friend in Canada for her birthday)

EVERY PERSON I have sent Proflowers to understands this. They love the FRESH Flowers that last for weeks...BUT I also know which flowers to send.

I have had delivery issues, dealt with easily via the phone.

This a great service. Maligned by the reviews I have read. I have had my problems with ProFlowers over four years, I support and stand with them. AND I have no financial connection.

I ordered flowers and accidentally typed the incorrect house number for an address. By the time I realized it, it was too late to change my order online. I called customer service and they sent a whole other order FREE OF CHARGE to the correct address with no hassle, no questions asked. It was smooth and easy. Best customer service I've ever had. Way to go ProFlowers!!

Ordered flowers for my fiance that were supposed to arrive before noon on valentines day, but didn't arrive until 3:05 pm, way after the morning I had planned out. The arrangement was way less full and colorful than the picture, and I was dissappointed to say the least. Called their customer service, who gave me a full refund AND a free replacement order of the flowers. Doesn't really make up for not having the flowers on time and the lame arrangement, but at least it shows that they care about unsatisfied customers. Just be civil on the phone, describe your problem and how unsatisfied you are, and you'll be taken care of.

I recently placed an order with ProFlowers which was a gift. When I saw the arrangement in person, I was mortified! I contacted ProFlowers to let them know how dissapointed I was and they immediately appologized and offered to send a replacement of my choice,free of charge. I just received a phone call from the flower recipient, and she was thrilled with the new flowers. I appreciate the way they handled the whole situation and will definately order from them again!
Sharon D.

I am 78 years old and my wife and I have been married for 52 years. While I have bought flowers for her in the past, I have never sent her flowers until I was inspired by that talk show host who broadcasts everyday on WLS/890 radio and who directed me to PRO FLOWERS. When my wife received them they were everything that we expected;that is beautiful and fresh and received in a timely manner for Christmas. As one other talk show host suggested,"Live everyday as if it were the last." Thanks to ProFlowers, I can now face the unknown with a smile. Merry Christmas to one and all.
Tom Crane

I have ordered from Proflowers 9 times in the last 18 months, and EVERYTIME they have been beautiful long lasting flowers that were delieverd VIA UPS. Sometimes the UPS truck came later on in the day, but always the day I paid to have them to be there and always great. There customer service is remarkable, the one time a friend had a problem I called them and they refunded the product.

There was an error with my original delivery, which was very upsetting. However, the customer service reps I spoke with were very friendly and helpful, and the error was not only fixed, they delivered completmentary flowers in return. I will use them again.

after reading the reviews i was really nervous about calling proflowers customer service, however, they were sooo nice and took care of my concern immediately. My daughter sent me flowers for mother's day, but they arrived in less than perfect condition. Petals were falling off and after a day they were not blooming. I called and the person who answered was very sympathetic and offered to send out a whole new order just one day later. She was very helpful and made sure that my daughter would not get charged twice or even know that a replacement order had to be sent.

I have been ordering flowers from proflowers for several years now. I always order them online, and make sure I get all of the specifications correct. They always send me an email with the confirmation, as well as the tracking info for the flowers. I get email updates as to when they left the 'florist', where it is enroute, when it is ready for pickup by the post office, and finally when it is delivered.
I did order a live rose plant to be delivered a week before christmas this year, to give it time to open and bloom. After a few days of receiving the plant, my mother reported to me that the plant died, even though she followed the exact care instructions listed with the plant.
I emailed customer service a few days before christmas, but didnt get a response back. However, I did call them, spoke to a representative, gave him my order info, and within the 5 minute phone call, gave me the option of a full refund or a full credit towards a future purchase. I took the refund, and was pleasantly surprised to hear how apologetic the rep was, and how professional he acted to expidite the transaction in my favor.
So basically, my dead rose plant purchase, turned into a refund, so now I can take my mom out to a nice dinner after the holidays, instead of her taking care of that plant. Thank you proflowers!

I had the Premium Mother's Day Grower's Choice flowers delivered to my Aunt on the Saturday before Mother's Day to make sure they would get there on time. While the flowers did arrive as scheduled, they did a very poor job of quality control, 22 roses instead of 24 and a broken rose was included as part of the 22. Tell me, how does a rose break once it's inside the box? My guess, is that they put the broken rose inside the box.
Also, I didn't like the way they added all the charges after the order was processed. Charges for Care & Handling in addition to being charged for Standard Delivery and Saturday Delivery, what a ripoff! That really jacked up any cost savings I mistakenly thought I was getting from ProFlowers. Because of the deceptive way this this done, I won't be ordering from this company again! However, on a positive note, when I called to complain about the 22 roses and the broken rose, they did give me a $10 credit. However I felt they probably already have this credit built in with all the delivery charges they tack on to an order. However the customer service rep was very pleasant to deal with. Even though, they won't be getting my business again!