Progressive Customer Service

Progressive insurance is the worst-no service you paying for, no roadside assistance you are paying for nothing: one word " black rock".

Was involved in an auto accident by their client.
Absolutely NO FAULT of mines. I'm permanently disabled by this and they want to settle for a little of nothing. I wouldn't recommend them at all even if they do outsiders like this. I was rear ended & ended up with severe injuries in which I'm unable to work nor have a normal life again due to medications I'm on as well as having to have major surgeries from this awful accident. But they want to see you suffer the consequences from the damages their client has done. Along with losing everything you e worked hard for. They don't care about anyone nor anything. As long as you're insured with them. WTBS, I'm going to fight with all my might & what little strength I have left in me.

I've been a customer of progressive for about 7 yrs. An I can't get an extension on a rental. I make payments on this policy every month faithfully an I'm in a situation and they Will not assist me I'm highly offended by this... this what I pay my insurance for. You guys totalled my car on what Monday the 13/14 of November the check had to clear. So I can't find a car as of yet! so I ask for an extension and they say WELL MS. MCPHERSON, UNFORTUNATELY You've CALLED TWICE WITH THE REQUEST and we can't do it
I'm gone run this by a couple of reps. I told him for get it !! Why I have to go through this or this far ( I payed for that insurance what is this. A disappointment ??

A job that should have taken a week or two has turned into a 2 month ordeal due to the estimate not getting done in a timely and correct manner. Then telling me I might not have a rental is unacceptable because the delay was due to Progressive. I will be switching insurance companies. Not worth the hassle!

Progressive Snap Shot customer service number - no one answers! We have an issue and they emailed us about one of our units not reporting, which that vehicle has had mechanical issues, and I can't even respond to them because they don't have an email to contact them, and they don't pick up their phone! Not to mention - they have dropped my call after about 30 minutes I've been on hold - each time! I was able to do the 'chat' feature, but the representative could only give me so much information, and then had to refer me to Snap Shot customer service #. WE ALSO HAVE NEVER BEEN ABLE TO SIGN INTO OUR SNAP SHOT REPORTS!!!

Progressive has the worst customer service sooooooo terrible. They have taken so much money from me

I have been with progressive past 8 yrs, had 1 claim for 3k in those 8 yrs. They had me at diamond+ membership. last year due to bad weather conditions my car slipped and some other car came and hit me after i am completely stopped. They have put me at fault and increased my premium by 52%. The claim took 4+ months to complete before i got my vehicle.

I am very disappointed how claims department person treated me during those 4 months, vehicle repairs only partially covered as some where determined to be not during accident, even though they are and i have to get them covered myself. I am not sure if all insurance companies are like this but there is absolutely no value for being a loyal customer with Progressive that i can guarantee.

One somedays i was kept on hold for hours, transferred from one department to other department but haven't got any help. One time the worst thing happened the agent hung up on me as i was trying to explain my problem. Hungup i say as there was no callback. Good luck to others as long as they don't claim anything you are fine.

Had Progressive RV insurance, after using the roadside assistance for a flat tire and having the RV hit twice, once in a parking lot of a gas station and second at our storage site. We were dropped for having 3 claims in 36 months. None of the 2 were our fault nor were we even there, both were hit and runs and the third was a flat tire that we used the roadside assistance for that we pay extra for. Per Progressive a claim is a claim, circumstances don't matter! BE WARE!!

Waiting on hold forever for Progressive Snapshot question. Never get though.

I was in an accident, Progressive insured the car responsible for the accident. It was months before they paid the claim. I requested payment for diminished value and the agent said he would submit the request. Months later, never heard anything, called routed to 5 different people none answered the call nor had a functioning voicemail. Only one had voicemail that was full so routed back to the operator 25 minutes later who refused to take my name claim number and phone # to have someone return my call. Now I've mailed the request for diminished value so let's see how it goes! I think I'll be filing a complaint with the SC Insurance Commissioner as well as the Consumer Protection Agency. My experience has been horrible. Worse insurance company by far! Don't believe their commercials.

I purchased a Full Time RV policy from Progressive in July of 2021. I switched from Geico, which had insured me for years, because Geico did not offer a full-time RV policy, and I had heard from other RV owners that Progressive did. A full-time RV policy is one that covers the RV not only as a vehicle but also as a dwelling, more like a homeowners policy.

Fast forward 6 months and I had a claim: I sideswiped car that was parked in a parking lot. When I first spoke with the Progressive claims person, she informed me that I never should have been issued a Progressive full-time RV policy because I didn't own any other vehicle. Note: I was never asked if I owned another vehicle during the application process, and if I had been asked, I would have said "no" because I don't own another vehicle. I am a FULL TIME RVer. That's why I was purchasing a FULL TIME RV POLICY. It would never have occurred to me that I would need to own another vehicle in order to have a full-time RV policy. Progressive has rescinded the policy because they say i "concealed, misrepresented or made incorrect statements regarding a material fact or circumstance..." This policy was rescinded with NO NOTICE and therefore I was driving my RV for 6 months not knowing that I did not have coverage.

Fortunately I was able to secure another, much better full-time RV policy without such a ridiculous requirement. Progressive has really cute commercials, but not sure what else they are good for.

I've had progressive for years now and I've only had one good customer service experience, ever! The rates are the lowest but just hope you do not need anything that you can't do yourself online. The customer service is not helpful, aren't sure of how to solve anything you ask for, then get upset with YOU for being irritated by their lack of knowledge and rudeness. Maybe paying a little more for insurance is worth getting a human with a higher IQ.

PROGRESSIVE INSURANCE
BAD FAITH INSURER

On June 30, 2012; my pregnant wife, while driving, was struck by another vehicle.
The driver of the offending vehicle, a Seattle Police officer, admitted fault. He was insured with Progressive Insurance.
Our daughter was born prematurely at just over 3 lbs.; spending the first weeks of her life in the Natal Intensive Care Unit at Providence Hospital, Everett WA.
We spent that time healing, juggling jobs and responsibilities, which included our 2-year old son.

Our Major Medical Coverage plus Personal Injury Protection with our own Insurance providers covered most of our medical expenses.

We were left with a balance of the expense to repair my wife's vehicle, lost wages & deductibles and therefore approached Progressive Insurance for $6,843.19 minus an offset from our own coverage of $555.25; leaving a remaining balance of $6,287.94 to make us financially whole.

Progressive Insurance through a series of adjusters over three years made embarrassingly low counter offers, eventually forcing us to court. There, during a fourth appearance, on a legal technicality unrelated to the claim, our case was summarily dismissed.

WHAT YOU CAN DO TO HELP

1) SIGN THIS PETITION
This petition will be forwarded to the current president of the National Association of Insurance Commissioners, Ted Nickel; asking for a nationwide investigation into the claims practices of Progressive Insurance.
https://www.change.org/p/ted-nickel-make-insurance-provider-accountable

2) CONTACT YOUR OWN, STATE INSURANCE COMMISSIONER
If you have ever had reason or cause to file or been involved in a claim with Progressive Insurance, or been a customer; and, been treated unfairly with regards to a claim, billing or coverage; contact your state insurance commissioner at the corresponding office listed with the National Association of Insurance Commissioners. http://www.naic.org/documents/members_membershiplist.pdf

3) VOTE WITH YOUR FEET
If you are currently insured with Progressive Insurance, get quotes from other carriers and consider changing your provider. DO NOT drop insurance before securing proper coverage at a competitive price.

4) CONSULT AN ATTORNEY
If you currently have a claim of any size with or against Progressive Insurance or someone insured with them, schedule a consultation immediately. Two opinions are good, three are better.

5) CHECK YOUR PORTFOLIO
If you own stock in Progressive Insurance NYSE: PGR, consult your Financial Advisor to consider the value of this holding and whether divestment is in your best interest.

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THE BASICS OF BAD FAITH

First Party Insurance

Refusal to pay a claim without a reasonable basis or even if insurer has a reasonable basis for denial, failing to properly investigate the claim in a timely manner.

Third Party Insurance

Failure to defend or indemnify or settle claim within policy limits without a reasonable basis, or failing to properly and in a timely manner, investigate of defend the claim.

Types of conduct which may be bad faith:

1) Deceptive practices of deliberate misrepresentations to avoid paying claims
2) Deliberate misinterpretation of records or policy language to avoid coverage
3) Unreasonable litigation conduct
4) Unreasonable delay in resolving claim or failure to investigate
5) Use of improper standard to deny a claim
6) Arbitrary or unreasonable demands for proof of loss
7) Abusive and coercive tactics to settle a claim
8) Compelling an insured to contribute to settlement
9) Failing to thoroughly investigate the claim in accordance with their own procedures
10) Failing to maintain adequate investigative procedures
11) Failing to disclose policy limits and explain applicable policy provisions or exclusions

THANK YOU FOR YOUR HELP

In advance, I greatly appreciate your assistance in bringing this to light.

Thank you.

Progressive Insurane company does not treat its insured motorist with fairness and honesty. I was injured as a pedestrian in a auto accident the other driver left the scene. I was insured by Progressive, they have mis-treted me from day one when I filed a claim under PIP in Michigan, which has no fault law. The claim rep this is my third one, she works overtime to make things difficult. I have several injuries and Progressive does not want to pay for anything willingly which is what the law requires. IME exams with lying unprofessional or ethical physicians. Lying medical claims representatives and supervsiors. They say one thing them do the opposite, you cannot what they say. Its a constant fight and when you stand up for your rights they don't want to help you. Progressive was my insurance company and they are treating my claim like I'm not their client. Make sure you keep good records and notes, they claim reps lie and do not treat you like a customer. Reporting them for their unprofessionalism and not insuring with them is the better option.

My claim rep never called me, my car was legally parked and another car lost control and hit my car at 130am. Progressive took 100 percent liability, however, my claim rep did absolutely nothing to fix my situation. I had to set up the appointment for their adjuster to see my car, i had to have my car towed to a body shop and I had to set up direct bill with a rental company. My claim rep has never even returned 1 of my phone calls. Once this claim is closed i will file a complaint against her. I wish i had a job like hers, show up, never do anything, go home, and get paid - must be nice! I received much better assistance after pressing "0" for further assistance.

Progressive is worst insurance company ever, was hit by a lady who has progressive was her fault she even admitted it to the police and my witness, has been 3 weeks since accident and still I have no rental car or money for it, however they have already paid off my passengers, they won't answer or return any phone calls, so if u get hit by a progressive customer prepare for a fight n get a lawyer

I was working with a claims representative and this person who refusing to hear my side of the story. He did not want to hear what I had to say, he violated me asking me way to many personal questions that had nothing to do with the claim. He did not return phone calls. I had a horrible experience working with this claims rep.

Progressive refused to work with my schedule when I was trying to get through my claim. I went out of my way to call them during my work day, something not allowed where I work. Every time i called the person handling my claim, i reached their voicemail. They end up calling me back either when I'm in a meeting or when i'm otherwise engaged. I call them back.... and i get voicemail. I tried emailing them because the email my claims holder sends me states that she would reply to my email asap. I never received a reply from three emails i sent her. Eventually I had to get my dad to call in while i was at work, and they treated him like absolute s#!& even though he was authorized to make changes to my policy.

Then the claim. It was a bump in the front of the fender, and they refused to let me get it taken to a body shop of my choice. i had to let them tow it to "their" body shop, which promptly appraised it as a total loss because my car had 180,000 miles on it. then they wanted to give me $2,000 less than what I owed on it. I asked if i could at least save the car from salvaging, and they said they would deduct it from the claim if i did.

Overall, their customer service was disgusting, refusing to even pick up the phone, basically refusing to let you talk to them on anything but their time. their claim process is riddled with shady bulls#!&. and they refuse to work with you on anything. their attitude is "if you want the money from us, it's this way or else".

Poor claims customer service. Non responsive, rude agents on the phone. Poor attitude like they could care less.

inlaw backed into garage door. it took 13 days to get it fixed. I would not have progressive for my insurance. very poor response from them.

Got involved in a hit and run - other driver was found and Progressive is their insurance. Took 7 weeks before Progressive determined/accepted liability. I had to track down police reports because they "couldn't" find the witness reports stating that SHE ran the red light - in spite of other witnesses and police report stating she was cited for running a red light, reckless driving and now being prosecuted for leaving the scene. 8 weeks later I finally received the check for my totaled car. I just got a call from the claims rep that they didn't know where my car was - Seriously? Rep would not answer my call so left a message - not my problem.

Last year our car was stolen and we had to jump through hoops to get anything done. They made it as difficult as possible, knowing we had no transportation because our car was wrecked. Just recently we bought a house and tried to add home insurance and at last minute, before closing, they call us and say that we are required to carry hail insurance because of our county, but they will not provide it. WHAT? How can you require insurance, but do not offer it? To top it off, the lady I was speaking to asked me if I was finished because she was on the other line, in a condescending voice. BYE Progressive. Never again!

i will never again trust them with anything! they ripped off by charging me twice anyone else for 1.5 years...i trusted them to not ripp me off this bad. paying 10 or 20% more a year i can live with but 100% more?!

My accident was back in 2011 . Progressive is the worst insurance company .They say everything until they get your money . For two years I had to fight to show them that I was not at fault . Progressive has messed up my credit because they want to pick and choice what bills they are going to pay . All my doctor's have turned in reports concerning how messed up my spine is progressive don't care about people . They trying to pay off doctors so they don't have to pay . I have been dealing with so much . I am stressed out because Progressive haven't lived up to their standards . Dealing with this company have made me feel like I should be dead because I am so sick of being messed up because of someone who hit me and kept going . Progressive is a company who don't care about people.

My vehicle was in a accident on 12/31/12 i have not yet had anyone one to help on my claim. I have made numerous of calls even ask to speak with supervisor that was rude and no apathy. This my fist time with progressive; you know the rates are not that great for 10.00 difference on my savings not worth it rather pay more money and have great customer service.

I have become a loyal progressive customer due in part to their superior customer relations. They care about each customer individually. They are satisfaction, and customer goal driven.

I just had a problem that i tried to fix online. When I didn't hear from Progressive in two business days I called them. I talk to the customer service and support person ASHLEY ID #7499 WHAT a wonderful professional person. Ashley was friendly very helpful and asked me many timeS if there was anything else she could do for me. It's nice to know that progressive has empolyees such as Ashley she really helped me out. THANKS AGAIN ASHLEY. GREAT JOB.

In October 2011 I was involved in a car crash. A guy had ran a red light on left and I hit right into his side. The police officer told me that he had no witnesses and that he had to put us both not at fault. I was pretty upset because I had a very old car so I never had full coverage so basically I felt like it was very unfair to me that the guy didn't have to do anything though he caused all of this. The officer also told me that he took the other driver's insurance info for me because I was going to the hospital with my sister who was in the passenger seat because she is pregnant :( well I called progressive and they took down everything that I told them. Later we found out the other driver was uninsured. we are in ohio and the driver should have been cited for no insurance! he was not, he also was not at fault for the wreck either. Progressive did some investigating they spoke with me often and tracked the other driver down. To make a long story short I thought that I was out of luck and that nothing would be done honestly. Well to my suprise progressive is not only paying mine and my sister's medical bills that was a result from the wreck, which that was a major relief they are also sending more money for inconvience because we did have to take some time off work and not to mention I couldn't buy another car for over a month so I had to ask for rides and it made everything harder... To me, both of these things was unexpected because I was not under full cover, just liability. They went above and beyond my expectations! Their prices are awesome, they are friendly, they will research a claim and do everything they can to help you out, it just really shocked me how great they have been to me through this mess! I had just switched from Statefarm to progressive a few months before the wreck, my insurance price lowered, and I got more out of it. I am very thankful for the switch. I recommend progressive to anyone!

We've had to file two claims with Progressive, both times the other driver was at fault. Both times our claims were handled quickly and efficiently by Progressive who handled everything with the other insurance companies. We were extremely impressed with how they handled the claim. We were far less impressed though that Progressive raised our insurance premiums for not at-fault accidents.

I have had Progressive for over six years. In that time I have had a number of road side assistance issues and three accidents that were not my fault, one was uninsured. I have never had a problem with Progressive. They have always been more than helpful! The accident that was with an uninsured motorist, meant that Progressive had to be involved with the repairs. They were most helpful. The repairs were screwed up the first time and progressive, quickly extended my rental and let me find my own facility and allowed the repairs to be done AGAIN! They were kind and friendly. I would dare say they bent over backwards. They even tried to recover my deductible from the uninsured motorist through a number of avenues...

The ONLY complaint I have with Progressive is that my rates just went up for some unexplained reason and I have had nothing happen with my car...

I always have excellent customer service experiences with Progressive. I've never had to wait on the line for more than a few seconds, and the reps are actually able to do the things you call to have them do. Bravo.

I just had one of the best customer service experiences with Progressive that I've had with any company in my life. I went to the DMV this morning to simply update the address on my license, and they told me my license had been suspended for over 8 years! After spending 5 hours there (isn't the DMV fun?) and on the phone with my insurance company, it turns out the state thought I had an SR22 with Progressive on an old policy and they therefore had suspended my license. Even though I haven't been a customer of Progressive since 2006, two representatives waited with my on the phone line until my next turn at the DMv window. I then simply handed the phone to the DMV employee and the people from Progressive explained the situation, faxed in some paperwork while I sat there, and then waited on the line until the DMv said everything was cleared up. I will switch back to Progressive when my current contract expires!