QuickBooks Customer Service

WATCH YOU EMAIL PEOPLE STEAL IT. On the phone 3 time over 2 hours (last was over 3hrs). Someone opened an account with my general business email. Non of the reps can do anything about it. Fraud dept was suppose to be 1-2 biz days, it's been 4 biz days. NOTHING!!! STILL THE FRAUDSTER HAS ACCESS TO THE ACCOUNT DOING WHO KNOWS WHAT! I WILL NEVER USE INTUIT OR QUICKBOOKS... NEVER!!!

Support only guesses at answers, and associates have little basic knowledge on product.

Customer support for Quickbooks Desktop is terrible. Hard to reach representative by phone. Inconsistant answers. Preditory pricing when datafiles were corrupted despite having dataprotect as part of Desktop Pro Plus. Intuit should be ashamed to offer such a bad cuctomer experience.

Ive dealt with over 30 different customer support reps for QuickBooks on-line since migrating 6 companies from Desktop version to On-Line in May of the year. Not one had any experience using the product in a manner that a customer would. I had major issues migrating from Desktop to On-Line and not a single rep could tell me how the system converted data - only that Accrual reports should all match - that's great except my boss prefers to work on a cash basis!! I finally figured out the issues (has to do with how they "match" payables & receivables - I honestly believe I understand it better than they do!!
Today I dealt with 1 chatbot and 2 different reps to try and get a detailed P&L for one of the 6 companies I manage - shouldn't be that difficult??? WRONG - the "simple start" version doesn't offer a detailed P&L, the solution offered was that I upgrade (cha-ching!). The poor reps have no idea about bookkeeping or accounting and when I suggested as much one of them suggested I subscribe to the QB Bookkeeper solution. I can't believe there's not a reasonable alternative out there!

Been using Quickbooks since 2006. It is an absolute amazing feat how every year you can continually provide worse customer service and I'm sorry but Quickbooks online was designed by complete morons. It is the biggest heaping pile of dung I have ever seen. How can it be so poorly designed? Do yourself a favor and start over stop patching a raft that was shot by 100 shotguns.

Quickbooks, train your customer support representatives. The customer support is always AWFUL, and it's not the fault of the individual employees, they're doing their best and are always kind. It's lack of training and poor management. This is far too large and successful of a company to not train your employees. Do better.

QB Online as well as Payroll have gone downhill and customer support is terrible. I don't want to talk to support in other countries as I have difficulty understanding them. When I have asked to be transferred to someone in the US, I'm told they can't do that. Expert Support? Most I have spoken to are not experts and have to look everything up. When that doesn't work, they put you on hold while they try to find answers. I'm familiar with call centers and their "experts".

I have had an issue with one particular payroll tax since quarter 4 of 2022. The support people keep telling me it's resolved, then when the next quarter ends, the problem is still there. I called every quarter, sometimes spending over 2 hours on the phone. First qtr of 2023, they told me it was fixed; I found out at end of qtr 2, that the tax had never been paid and we owed penalty and interest of $125. Same problem in qtr. 2, I am missing the button to select "e-pay". Again, after being on the phone too long, the rep tells me it's all set to pay. He did something on his end. I don't want them to hit a button on their end, I want the software issue to be resolved so I have the selection to e-pay. I also don't want to spend hours on the phone every quarter explaining the same issue over and over.

As for QB Online, I paid our sales taxes last month, based on the QB Sales Tax Report. Today when searching for the August report, I see a revised July report showing a balance due. QB changed the numbers after I paid. I have the original report plus the revised report. As I had already paid July, I had no reason to go back to the Sales Tax Center until August would be due. Since they were making a change, they should have notified me immediately. They didn't, I had to go to the State site and file an amended return.

beyond horrifying

Quick Books customer service sucks big time. I see a transaction charged to my account after my account was closed and the representative is unable to verify the transaction. Some stupid way of verifying transactions doesn't help. What I can see in front of my eyes on my bank account they are unable to verify and make me feel stupid. Solid 40 plus minutes on call and still on call with no proper solution

I have quickbook cloud. Experienced terrible technical support. They did not answer my questions, diverted the conversation and abruptly ended the conversation. They were rude. Also the suppport chatting tool did not work.

Absolutely the worst customer service on the planet

0 rate from 1 to 10. I purchased online QB converting over from desktop. Scheduled meeting for call back have not happened as scheduled. They say they have tried to reach but someone is lying and it's not me. This is terrible.

Terrible all around, software and customer service. It's easier and quicker for me to keep a spreadsheet than use Quickbooks. It has wasted so much of my time and $$!!

I have used QB Desktop for decades and it was a great program with equally great support but my perspective completely changed in 2023. You cannot extend your QB subscription on line unless it is in their working hours (not yours), there is no live person to talk to after their operating hours, you cannot even purchase the Desk Top program on line outside of their operating hours. They must incorrectly assume that small business owners have the luxury of regular business hours that match theirs. Additionally, DO NOT get suckered into their QB Online by the inexpensive pricing as I did for 2 months. It is not user friendly for small business, it is limited in its user support and it does not provide the information that a small business owner needs to keep books for business management. I would not recommend it to anyone, even my worst enemy.

Wow. What a horrible company and app. I am a new corporation. Just needed to pay myself through payroll. First time I ever tried to run payroll they put a hold on my account. Flagged me as potential fraud. Asked for 6 months band statements, my ID, and business license. Sent them the ID and license but tried to explain that since I am anew Corp I do not have six months of statements. They sent me an email stating my company is a high fraud risk, they are cancelling my account and will not ever allow me to subscribe again. Wow. Just wow.

If there was *ANYTHING* else, I would use it. My 2 year old understands what I'm asking better than the customer service people do. I've been on a chat with someone for literally 75 minutes now, not including the 20 minutes of waiting it took to get me to "the correct department". I have an urgent request. I need my receipts for 2020 because I'm being audited. But because my email changed in 2021, I can only access receipts as far back as the email change. They asked me to change my password, I'm like, "how is that going to help me access data under a different email?" But I did it. And of course, it didn't work. Now they tell me, that they only keep records for 2 years. I *LOATHE* this company.

I upgraded my QuickBooks Desktop to QuickBooks Online 3 months ago as I was informed that there wouldn't be any service from March 1st., 2023. Installing this on a new computer I had problems uploading my data. When I finally contacted QuickBooks, I learned that I had only 60 days to upload my date. WHY? I bought a service so shouldn't I have the access and control of this? After to calls (1,5 hours each) I still have no solution and haven't been contacted as promised. The only contact was yesterday where I received another invoice. Their monopoly-like control isn't healthy at all and damaging to the companies using their services.

Exactly what others have said here. They have the worst customer service. Their reps are not knowledgeable enough to assist, you can never speak with a manager or supervisor, you will never get a call back and you will waste dozens of hours on the phone and chat trying to resolve your issues. If the issue involves funds you are expecting in your account, they will close your account and hold the funds. You won't be able to get those funds back. I have been fighting with them for 3 months now and they just don't care. I hope everyone sees all these negative reviews and they lose business and go bankrupt because it is criminal what they are doing. Worst experience with a company in over 50 years. Do not sign up for this service whatever you do.

Quickbooks has about the absolute worst customer service ive ever talked too. Ive spent about 20 hours this week just trying to get someone to talk to me and nit just transfer me right away because there is a language barrier. I don't understand why quickbooks is doing this no one understands me. I keep getting told let me transfer to desktop sales then the next person says the same thing over and iver and over again. Also before I forget my other biggest issue is calling quickbooks I literally cannot get back the part where the ask why you are calling. It just don't work

I have a client who's been using QuickBooks Desktop for many years. The price for QB Desktop Pro Plus in 2021 was $349 per year but then Intuit skyrocketed the price to $549 per year at the end of 2022. We called Intuit who recommended we migrate to the Simple Start Online version, which is $320/year, but $160 for the first year. Sounds good, right? Wait... It took me 6 hours of my time to get the data migrated to the cloud, due partly to the fact that the Intuit sales rep put down the wrong information for my client's email address and contact info, and the migration team couldn't find the target cloud account. Having incorrectly set up accounts with this company is a nightmare to figure out. Then finally I started training my client on the cloud version. He tried to enter a Bill from a vendor... the screen jumped to a screen to let us Upgrade our Plan. I called QB online support.. and found that in the Simple Start version of QB Online, YOU CAN NOT ENTER ANY BILLS!!!!! This is the most defective accounting offering I've every seen. What business doesn't need to enter bills? Crippled isn't the word for this version. A classic case of Bait and Switch. The version of QB Online that lets you ENTER A BILL costs $590 per year. RIP OFF CITY!!! I had to move my client back to the Desktop version so they could get back to business. We are now actively looking for an alternative to QuickBooks and want to get off this platform as soon as we can. I am truly sickened by this experience. Hope this prevents others from making the same time-incinerating mistake.

QB is the worst experience I have ever had with an online accounting provider. No wonder they need accountants to pimp their services.

Literally the worst customer service I have ever encountered

Customer support is a joke . People there can't read or speak understandable English. If you call , have a book to read / maybe a sandwich because it will be awhile.Then you'll have to call back again the next day when they won't let you into the program again. Asking for your prayers as we try to get our money back,RIP OFF.

Every small issue that comes up requires multiple contacts with support each lasting an hour or more, and still nothing gets resolved.

Half a dozen e-mails and absolutely no response. This place sucks.

I am writing to compliment Janae in Payroll for Quickbooks. She was professional, patient, thorough and helpful. She walked me through what I had to do because I am almost omputer illiterate. She promised me that she would not leave me until everything was done. Kudos to Janae and her being an employee of Intuit.

I have been on the phone since 11 a.m it is now 3 p.m and my issue is still unresolved due to the fact I am not the owner of the store experiencing the problems. However, the staff I have spoken with was as helpful as possible and my hold time did not exceed 5 minutes each time. It would be helpful as a manager to be able to have authority enough to be the one to go through with an agent and solve the problem, but I want to send appreciation to the agents that i spoke with today for being so apologetic and sending me to the right people to talk to. I understand that many reviews are the opposite so I feel its important to know some good as well.

Customer Service agents from the the philippines are friendly and knows how to do their job! thumbs up!

I am a bookkeeper and I've been using quickbooks for over a decade. I have always wanted a MAC but was afraid to switch to the quickbooks version for Mac, as I was told negative comments and as any bookkeeper my reports and ease of entering information is important to me. For my birthday, I was given a mac and the mac version of quickbooks. It took me 5 minutes to get used to it. It is the SAME. Looks the same, and honestly, I am THRILLED with the product. I honestly and completely recommend this product. There is NO reason why one wouldn't switch.

I had no problem getting through . and the agent was very helpful and kind. Whoever gave bad comment is mean.

If you want a service tech with knowledge the only way to get it is to sign up for pro-advisor. When you sign up they include the payroll and latest version of quickbooks. Problems are usually solved in one call with a person from our country. The also bundle in other free services with your pro-advisor subscription: remote entry,merchant services I can not think of the others now but it is worth the cost to have the service, if I have a client having trouble with qb I can call and get a three way calling and they too get american service techs with qb knowledge.

Just got off the phone with Sara who was very helpful and quite apologetic for the shortcomings in the newest version (12.0) of Enterprise. However, "Ardie" with whom I spoke before Sara was very difficult to understand . . . and I'm used to interpreting heavy accents! I finally had to ask him to spell his name after I'd had him repeat it 3 times. So, I guess I experienced the good and the bad all in one call. I surely don't like the fact that they told me that mine was a "known issue" (and a pretty major one at that) and a fix was coming (though they didn't know when for sure), but Sara did a good job of telling me that basically they couldn't help me yet.

Loved my customer service man! Could not have been more pleased. He was very informative and solved all of my problems. I guess I got lucky :)

I had an outstanding experience with support person Elijah. I had no idea that my request was so involved, but Elijah made me feel so at ease and confident of his ability to solve the issue. He stayed with me the entire time and was competent, polite and very professional. People complain all the time about software companies which is why I want to take this opportunity to brag about the excellent results that I had with my rep. Elijah. Thank you Quickbooks....I continue to be a very happy customer.

I just called to cancel my payroll subscription and the lady was very nice and didn't try to sell me a bunch of other stuff. She cancelled my subscription and sent me a confirmation email and that was that, total of 10 minutes. Very happy QB customer here.

I am sadiq nawaz the Account Manager of Bilal groups of Comapnies. Quick book is a good accounting software for a big comppany as well as for small company r business.

TERRIBLE CUSTOMER SERVICE

I was monitoring my computer and found that QB get an form from me by email everytime I launch QB... Big Brother.. does not show up in my outlook, but my software tells me it happened.. watch out QB is watching everything you do. They of course say it does not...

I had to register my QB premier 2010. I found it very easy and quick. The representative was very helpful and she knew exactly what to do. Either I was very lucky, or the others are missing something. Good luck to you all. BTW, I have been using QB for well over 6 years now.

I work for a small bookkeeping Co. We have clients with everything from 2008 to Enterprise and Point Of Sale. I have always found them helpful

I purchased QB Pro 2008 last year and 2 weeks ago my computer died taking all my precious data. like an idiot, i never backed up last month after completing tax stuff! 2008 data must be reentered. joy. i lost the software too. i called and they helped me quickly! wow. i even got a replacement CD free and it was expedited free! $35 value. she was so nice. im happy. and lucky from reading those reviews below. thank god!