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QuickBooks

Customer Service Ratings and Comments

QuickBooks is ranked #216 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 27.66 out of a possible 200. This score rates QuickBooks customer service and customer support as Terrible.

NEGATIVE Comments

90 Negative Comments out of 94 Total Comments is 95.74%.

POSITIVE Comments

4 Positive Comments out of 94 Total Comments is 4.26%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Terrible Overall Customer Service Rating
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  • I have been a long time QB user and have enjoyed the ease of use of QB. However, I am now a VERY frustrated customer. Over one week ago I called QB customer service as my QB errored out and I couldn't bring it back up. I put in a service request and was given a 3 day response time. First, that was riduculous as we were totally down and all our business is conducted on QB. Having no alternative, I waited howver impatiently. The day after it was promised (or in the middle of the night on the day it was promised) I got an email saying it would take more time. Time after time I have tried to talk to a real live person, but can not get anything other than an email response.
    Today, exactly one week later, we received the file back, supposedly fixed. When my computer tech company tried restoring it errored out at 95%. AGain, we could not get a live person, and emailed QB tech support. It is now 7 hours later and no response.

    This is so incredibly unbelievable. Being a small business (which is why QB was created and has had such great popularity) I don't have access to a professional data base expert to restore files and rely on QB.

    It seems they are a product of their own success with a tech support out of the country and unaccessable. QB look what happened to DELL! That was a disaster for their loyal users and turned a host of companies and schools away from them.

    lynnh999 8/31/10 7:05PM

  • The reason why we are getting that type of customer service is because our calls are routed to India. If we were speaking to customer service agents in this country we would have our issues resolved.

    alliance 8/19/10 7:51AM

  • I have never dealt with such horrific customer service!!!!!!!!!!!THEY CANT EVEN ANSWER THE QUESTIONS CORRECTLY!! THEY SEEM LIKE THERE READING FROM A MANUAL!!!!!!!!! ITS HORRIBLE!!!!!!!!!!PLEASE GET SUPPORT CAUSE IM PAYING FOR IT AND CANT GET SUPPORT!!!!!! IM GONNA GO WITH PEACHTREE SOON!!!!

    Anonymous 8/10/10 2:36PM

  • If you want my honest opinion. I really think that there is something "fishy" going on. I would put money on it, that Intuit is a terrorist attack in the making. Every time I call customer support it gets weirder and weirder. The questions that they ask, and the information they asked from me had absolutely nothing to do with the issues I was having. And DO NOT allow them to take control of your computer. I am in the process of finding something different and hopefully all businesses in the US will too. We need to get these people away from our personal information and technology.

    keithbo 7/15/10 8:04AM

  • Unbelievable! Their site message says that there's a commercial utility failure. Wouldn't you think they would have backup generators? This happens way to often. I will find a better option for our business.

    Anonymous 7/14/10 1:14PM

  • Still down? I cann't believe that Intuits down their website, quickbooks and all associated pages. What's happening? I'm just about to match my bank transactions, and the screen suddenly lost. What a ridiculous.

    Anonymous 7/14/10 11:53AM

  • Intuit is constantly down. It is hurting our web business and we'll have to look elsewhere. Customers think we're rinky dink.

    George 7/14/10 11:29AM

  • I agree I rely on quickbooks for all my business needs, including payroll. Today is payday and I can not get my payroll down because there site is down. This is the third time in recent months and I am growing very concerned with their able to handle the situation.

    Anonymous 7/14/10 11:20AM

  • I would never recommend this program to another business! This inconvenience is unbelievable. The customer service sucks. This is the 2nd time in two months during business hours that this system is down. I am losing time and money with this system.

    danielle 7/14/10 11:18AM

  • This is absolutely ridiculous. They have no idea QuickBooks or that the Intuit main page is down. Unacceptable!!!

    MadelaK 7/14/10 11:06AM

  • You must be kidding!! Down again and they don't even seem to know it. Their main support line says all is well. What a bunch of lying morons. If I could find where the CEO lives I would pay him a visit. He wont like it.

    prlicht 7/14/10 11:02AM

  • I guess at quick books no one is interested in the problems they have caused;lost business;don't know what anyone owes after they drop us (because all support is in quick books)can't get system up;bottom line Quick books is costing us big time!I should have known not to get an accounting system that is backed up on-line!!!Some one should be fired and they would be fired at our company;with a refund for our customers!!!

    camhornsby 6/27/10 4:22PM

  • 11:18 ET in South Carolina and Quickbooks online is still down.. I have lost a days worth of work. A couple customers are not happy.. And in the I am shocked about how Quickbooks can be so resourceful but has dropped the ball.

    Undrpyd 6/16/10 8:23PM

  • I have used QB since it's inception. I don't understand why I can't just have a desktop version that is not dependent on the internet? What if I'm offline? Then QB does not work? What if someone accesses my data? I've lost data because THEY are down. I cannot continue doing business. I need to invoice customers today and record sales, etc. NOW!

    I'm looking for another program.

    moh 6/16/10 2:16PM

  • I have called every hour and get a different "STORY" each time. Last call was something about an earthquake in CA last night. I am losing sales every minute they are down. I don't think they have a backup system. Somebody needs to be fired over this mess that they have created.

    mitch 6/16/10 12:51PM

  • Quickbooks really does suck!!! And very slow too. Do they know they back people's work?

    Anonymous 6/16/10 12:38PM

  • This is terrible. How much longer must we wait?

    Anonymous 6/16/10 12:30PM

  • This is a big problem, we can not do anything, because all the work is in this program. we are stuck, I hope that you will give to us a credit for this inefficiency in its service.

    Anonymous 6/16/10 12:19PM

  • I have spent the whole morning trying to get a hold of someone only to be told they are not only down. But OFFLINE!!! How are you offline and have thousands of companies in limbo? So tiresome.

    Tootie 6/16/10 11:32AM

  • I have been calling for three hours straight this morning, only to be told that they are "closed for a company meeting." The first time, I was on hold for five minutes before they informed me that they were closed, and they do not have an estimated time of return listed on the message.

    SO frustrating!!!

    Anonymous 6/16/10 10:06AM

  • I have been a client of Intuit/Quickbooks since 1992. They were a terriffic company back then and had a good product. Today they have become a terrible company with terrible service and a product that does not even work in a server environment which it worked until the 2005 version. Although I like the application use, the installation and server unfriendly configuration would scream to me not to start to use this product unless you are using it on a single computer. They have gone backwards in bigger installations. I would run not walk from using this product if you are growing bigger than a single PC user.

    eagleone 6/15/10 9:51PM

  • The absolute worst customer service. One of our invoices got hung up in the "Send Forms" area and keeps replicating itself. I now have 3,183 emails all the same. No one at QuickBooks wanted to help - just kept putting me on hold and transferring me to someone else. Something should be done about this ripoff. We were forced to upgrade because of their discontinuance of emails on the 2007 version.

    Scottie 6/14/10 6:56PM

  • After having purchase QuickBooks (which I feel is overpriced) at my accountants urging, I can only say that it is far from what is advertised and I feel that they use "Bait and Switch" tactics to steal even more money from small businesses. With the program installed and running correctly, my accountant came to my office (charging an hourly rate) to do some training with me. The program quit working, last resort was to call tech support that could only assist if I signed up for their Monthly Support Plan. So, feeling I had been blackmailed into taking it but with no other options and the clock ticking on the account's fees, I accepted the first month free deal. They are NOT 24/7 as they claim. A phone call with Tech Support takes 3-5 times longer than necessary due to poor phone connections and their phone reps are not in the least bit articulate. I've been receiving an absurd amount of junk mail to let me know I can take a special QuickBooks class for an obscene amount of money. They've already made plenty of money from me when I bought the over priced program so I have to wonder how much they made selling my name and address also. And let us not forget the bill I just received from my accountant all due to their program's shortcomings. I certainly hope I don't have any problems canceling their 24/7 Support Plan Monday when their office reopens AFTER the weekend.

    :(:(:(:(:( 6/5/10 9:29AM

  • Just purchased Quickbooks 2010. To my surprise, the program can't open any books from a version before 2007. You need to install a "converter" which is nothing more than a trial copy of Quickbooks 2007. But it didn't install properly and now I can't reinstall it because it says my trial period for this "converter" is over. Nightmare.

    Tech support person was lost in a customer support script that didn't work. He couldn't suggest anything other than installing the Quickbooks 2007 trial copy on *another* computer, converting the books, then moving them over. But I don't have another Windows computer to work with. Nightmare.

    RFraser 6/1/10 7:44PM

  • Waited on hold for 15 minutes or to be told that i needed to speak to Tech support and had to wait another 30minutes for someone to finally come on the phone and then tell me i could pay one time fee of $80.00 or an anual fee for a plan. I told the lady to stick it and hung up.
    I open Quickbooks today and get a Registration file is corrupt. Now i cannot use this POS (Piece of S...) software!

    discouraged 6/1/10 1:34PM

  • Thought i would get a quick solution on the best way to refund a cutomer a deposit for service paid in advance. Seems like a simple request. I have been on the phone with customer support for an hour now while they try to figure it out. I think I am bettor off haning up and figuring it out myself.

    Anonymous 6/1/10 11:14AM

  • I wish I had read the complaints on this site before I purchased QB Pro 2010. Of course, having purchased Windows 7 computer and all, I had to upgrade to QB2010. Could no longer use older version. Big mistake! Old version of QBs, Windows 7, and QBs Pro2010 do not mix. Have four companies with my managers using old version on their computers. Tried to restore their backup data on my new computer with new QB's software. Not happening. After 45 minutes complaining to tech support about my company's files disappearing, now firmly lodged somewhere in hard drive hell, and having some clone in Asia trying to sell me some support policy, I got more than a little insistent that I speak with someone in the once good old USA. After about 5 trys of her trying to convince me some more to buy a service policy, she put me on hold while she talked to the super. about request. Many more minutes on hold(actually, I think this was her way of giving me the finger) to finally give me a phone number in Tucson, AZ (520-901-3280). Can't wait to try that! Can you say "good luck sucker". Thank God I have two other computers in my office that can use the old QB's version. They will last until I can convert all my accounting to some other software. I would not spend another nickel with these fools from QBs. I have been in business for 35 years and this takes the cake for incompetence. How can this company continue to exist.

    DC 5/23/10 8:24PM

  • Called in for Support information and couldn't understand person on the phone and they call this customer service.

    Duricks 5/15/10 7:51AM

  • I've now been on with "customer service" for 1.5 hrs...and I'm on hold again. They really do suck

    Anonymous 4/20/10 8:58AM

  • Their Tech Support is not helpful in addressing questions or problems, and you get different contradicting answers from each tech person you speak with. They record in their files that your problem is resolved when you clearly tell them that the problems still exist, and if you call back on the same problem they will tell you that they fixed it.

    simba 4/19/10 10:52AM

  • Worst excuse for customer service ever and I mean ever. I would rather deal with the airlines, irs, government you name it. Two weeks no answer losing countless hours of productivity and dollars.

    Anonymous 4/13/10 12:32PM

  • Have spent 3 months try to resolve problems in QB 2010. They have offered a letter template to send to Revenue Canada to explain how they have messed up GST and showed me how to access a journal report that would explain why my balance sheet is incorrect. Wouldn't it be nice if they would just FIX QB

    QB Victim 4/13/10 12:22PM

  • Quickbooks customer support is the absolute worst. Are there any alternatives? After using QB for 8 years I can't register my 2009 on my new computer, it won't accept the validation code (which is an aggrevating process to aquire). Their 'support' people want to sell me upgrades and support services. They SUCK!!!!

    Anonymous 4/12/10 2:55PM

  • I am with an accounting firm. I have to purchase and install about 20 quickbooks pro licenses per year. Here's what is so f#cking lame about Intuit. You pay out the nose for the licenses. Then you install, enter a registration code and activate the software.

    THEN, that's not good enough!! You STILL have to call in for a validation code. These phone calls can take up to 30 minutes. While you wait and wait for them to get their acts together they try and upsell you on buying one of their other crappy products. "Do you need a cash register? We have a great cash register that lets you bla bla bla..."

    Intuit needs to stop abusing their current clients by holding the software we PURCHASED hostage until will listen to your boilerroom speeches.

    B. 4/10/10 2:02PM

  • I have spent hours trying to get my billing information changed. This is the worst customer service I have ever experienced. QuickBooks does not deserve to stay in business.

    BGLX 3/31/10 9:06AM

  • Quickbooks's customer service is among the worst.

    Very painful and exhausting, and unproductive.

    Very difficult to get a live person.

    Will give an F.

    Anonymous 3/26/10 4:33PM

  • very bad customer service.

    you rarely get a live person.

    you keep hearing press 1, press 2, press 1.

    inara 3/26/10 4:29PM

  • This company is the worst crooks I've ever came across. I had the same experience as pissedoff and let me tell ya, I'm pissed off too. All they want is to get more money out of you. Tried to transfer a product license to my name that I purchased and followed all the requested procedures only to get a big fat "deny." They basically laughed in my face and told me to bad I had to buy another license. Did not care one bit how much money I've spent or time lost now because they are greedy vultures. They will not get another penny from me. And too think I just purchased the 2010 too which didn't seem to matter one bit in helping my case. The worst customer service ever. It took FOREVER and a decade to get NOTHING. Couldn't even understand half of them the English is so poor. The last lady screamed at me and hung up after she had her laugh.

    Anonymous 3/23/10 8:22PM

  • company is a joke, their support is unknowledgeable, hard to understand, and downright ridiculous. Have had pos pro v6 for four years was happy with it but because they would no longer support it after May 2010 decided to upgrade to pos pro v9. Biggest mistake I ever made, was on the phone for 7 yes 7 hours with 7 different tech people lost a day of sales and had to revert back to v6 because they could not get it to work. once i am done with this i am converting to Windows next time around. QUICKBOOKS SUCKS!

    mtm 3/23/10 3:16AM

  • I AM SHOPPING FOR ANOTHER PAYROLL SOFTWARE - $275 TO RE-NEW FOR ONE YEAR??? FOR BASIC PAYROLL ???? THEN YOU CHARGE ME TWICE ON MY ACCT???? I'VE HAD IT!!! AND YOU PEOPLE COULD CARE LESS WHEN SOMEONE HAS A ??? OR PROBLEM- SEND IT TO INDIA - YOU'VE REC'D MY LAST DOLLAR!!!

    Anonymous 3/20/10 8:18AM

  • I work for a CPA firm that has to keep track of expenses/payroll/A/R for over 400 clients and have had a nightmare with QB. We upgraded from Pro 2009 to 2010 trying to fix an issue it was having with our Windows 7 OS. When we generate a report and have to print it from the reconciliation detail...we have to completely close the program out and restart it or it will not print. Also, after one week of the upgrade, suddenly several business files went corrupt and the backup was corrupt as well. The tech support said we prob were opening the files incorrectly. Are you kidding me?! After two hours of wasted time having some minimum wage CSR in India tell us it was our fault. Idiots. We are actually contacting Drake Software Company to discuss switching our write up service software provider.

    pontederabex 3/15/10 8:22AM

  • I have spent 2 weeks trying to have my problem resolved (trouble converting files back and forth between my quickbooks mac and my accountant's quickbooks windows). I have spoken to several customer support people in India, who are extremely hard to understand, and have been unsuccessful in finding a solution. (I have heard all about the weather in India, the time change in India but no solutions to quickbooks problems!) On 3.4.10, "Ighmad" submitted my file to data services, saying that it would be fixed and returned to me in 2-3 days. It is now 3.11.10, and I have not received the file, or a reponse when I have emailed and left messages at the "Data Service Center". April is quickly approaching, and I am not going to be able to file my taxes on time if I do not receive a response soon.

    pkflynn 3/11/10 2:14PM

  • I used turbo tax and in the error check was told I had 73 potential errors. When I tried to go through them the program stopped and issued a "serious and terminable" situation erreo message and must shut down! When I tried to open it up again all the data I had previously inputted was lost. I called the co and spoke to a rather knowledgeable and friendly american man who had me download another version free of charge saying the disc I received must have been corrupted. So I tried doing my taxes a second and third time and the same thing happened. When I called back I got the dumbest woman on the planet! She spent most of the time typing something so I sat in complete silence for quite some time. When I asked her what is going she said she was looking for a solution to my problem. I daytrade for a living so I use tt so I can download my data from my broker otherwise it would take weeks to input it manually. Guess what her solution was - download my data manually! I was livid because I haddownloaded my data for the past 6 years with no problem. I spoke with a manager who basically said the same thing. Whem I said if I need to do it that way I won't have to buy your product anymore to which he replied OK! STAY AWAY FROM TT - IT SUCKS!

    Mistyjeet 3/6/10 9:19AM

  • NO ONE SPEAKS ENGLISH!!!!!!!!!!! If I wanted to talk to someone in India, I would call to India!!! I want to talk to Sarah or Sue, not Rashad or Ahdem!

    Anonymous 3/5/10 4:04PM

  • Purchased Quickbooks simple start via intuit website. Went to download it and could not. Turns out, simple start does not work with Mac. None of that is flagged in the website or buying process unless you click into technical requirements (so it is there but you have to look for it). Two complaints:

    1. If it does not work for Mac, they should mac it dumb simple easy to know this. And, their buying process should not allow you to purchase it.

    2. I spent over 1/2 hour with customer service trying to get the charge erased. Turns out that it takes 7 days to have that happen. The money actually gets transferred from my bank, then sent back.

    Not a pleasant customer experience.

    headache 3/2/10 11:07AM

  • I purchased Premier Quickbooks and then I purchsed the support. Right after I purchased the support I was transfered to support as I requested and I spoke with a woman called Noren. She told me that If I didn't have the quickbooks merchant services she was not going to help me with support. My question was not regarding anything remotelly close to a merchant account issue. Now I'm trying to get my money back and they are making it impossible. Do not purchase Quickbooks support. It Is A Scam.

    Fred 3/1/10 1:40PM

  • On February 10, 2010, I attempted to clarify what was involved in the Intuit Account that Quickbooks was encouraging me to sign up for everytime I opened my year- old Quickbooks Pro 2009 app. After be "redirected" to another customer service website, I ended up with a recorded phone message that only let me choose between more Intuit products to buy. When I called the number on your website I was able to speak to a representative (after calling twice), and "Karen" didn't know what an "Intuit Account" was either. Intuit shows a total disregard for customer satisfaction. Spread the word.

    Anonymous 2/25/10 12:32PM

  • Let's see, you pay for software that doesn't work . . can't get support to make it work. Then they want to charge you for support, even though there isn't a fix for THEIR software problem. All the while you're still sitting with accounting software that you can't use and you can't email invoices or do business. If we all did business that way, we would be out of business. How do they get by with it? Why hasn't someone filed a class action lawsuit by now? It's flat out theft to take our money knowing they are selling a product that doesn't work! Then try to complain about it. LOL, they don't give you any access to speak with anyone because they don't want to hear it! They don't care after they get your money.

    MParish 2/21/10 10:21PM

  • I've had nothing but FRUSTRATION for 4 weeks now, ever since I have updated to Quick Books Pro 2010 version. Problems with PDF files, problem with printing and e-mailing. The program keeps pushing out my HP Laserjet Printer and wants to use a Converter. Error after Error shuts down my program quite a few times a day. Most irritating. When calling for help, all is cared about the $60. fee for help, or there's an offer for $20. per month for techinical help. I do believe that the updates are made so that one HAS to call for help. This is the worst update that I have experienced in the 10 years of using Quick Books. I'm looking to change to a new program. I had a hard time understanding Quick Book Techincal support because of strong Indian accent.

    CONNIE (London, ON) 2/16/10 1:59PM

  • OMG STAY AWAY FROM THIS COMPANY. THEY TAKE YOUR CREDIT CARD INFORMATION FOR THE FREE TRIAL AND ITS IMPOSSIBLE TO GET SOMEONE ON THE PHONE TO CANCEL THE FREE TRIAL PERIOD. I THINK I NEED TO CLOSE OUT MY ACCOUNT SO THEY DON'T CHARGE IT.

    dustybugger 2/13/10 10:58AM

  • Bad first impression with Intuit from us trying to register product with customer service rep.
    Not only she spoke a very poor English but also tried to shave into my throat their $39.00 "special" rate customer phone support. "if you don't buy it now, it will be $79.00 every time you call, the software is very sensitive and can lock up !" What kind of BS is that?...We paid 250 bucks for that software. I declined many times but it was like talking to a wall, she came back with the $39.00 great support offer.
    Also the software is full of ads for add-on services....That is unbelievable ! We used to use Microsoft accounting (until they stopped supporting it) and never had to see that type of unprofessional display.
    Intuit does not deserve the reputation they try to project in their advertisement campaigns.

    James 2/5/10 8:11AM

  • you wanna talk about a bad experience, these people think that their are untouchable, Yes I had an issue with their product and they tryed to help somewhat but once the problem could NOT be fixed they basically told me to have a nice day. This is bull, their research and development team are a bunch of IT idiots that think they are smarter then the rest of us and that they are untouchable, they are very unprofessional and don't know how to deal with people, I have even asked to speak to the President of the company, and was told HE DONT TAKE CALLS, but he doesn't mind if you invest your money in his company. If anyone would like to get a Class Action going I would be their 100 percent. Also lets start by logging complaints with the BBB in tuscan, its a good place to start.

    Discussed 1/26/10 9:57AM

  • In December I was force to download a Quickbooks update for an R10 patch. Upon completion, none of our buisnesses would open. I spent 8 full hours on and off and on the phone with Q-B Customer Support in The Phillipenes, India and elswhere. When we finally had our problem resolved, I asked to speak with a manager and asked what type of compensation we would be receiving. The answer was none. I asked if that was their business model and was told that they would not be able to give all customers refunds because there were too many dissatisfied customers to afford to compensate them all. BY FAR THE WORST CUSTOMER EXPERIENCE EVER!!!

    Anonymous 1/21/10 9:40AM

  • If you get a support named Michael, hang up and try again. He is rude, talks down, abrupt and basically not someone you want to deal with.
    We cannot work our download, it tells you to press something and when you do, there is no connection! Ugh.

    faces 1/18/10 12:47PM

  • Was forced to upgrade to 2009 from 2006 in April of 2009. I installed it on the windows 7 release candidate. Everything worked fine. Formatted my computer, installed the final release in octoboer. Quickbooks 2009 worked fine after reinstalling until R10 came out. I was then forced to upgrade to 2010, which in my opinion is not fair that I have to pay for 2 upgrade in less than 1 year when they state that a product will be valid for 3 years.

    I've called and complained a lot and finally got to a supervisor who was not willing to do anything...until I complained a lot more and got him to go to $60 and told him he's spitting in my face and that's BS and complained some more and got $100.

    The moral of the story...keep some xanax handy and complained like crazy to get a refund...when you're done take the xanax to avoid having a heart attack.

    tell them to reference case 1-3025574970 if they give you a hard time about having the same problem and may you too can get a refund. There should be accountability and if anyone wants to start a class action lawsuit please contact me at:

    ittester[at]hotmail.com

    jpastore 1/15/10 10:22AM

  • I switched my credit card processing to quickbooks because I trusted Intuit, and have had QB software, payroll updating service, buy checks ect from Intuit since 1995. Over the years I have referred many contractors and small businesses to Intuit. I think they have gotten too big to care about service, it hasn't always been that way. The credit card processing called Innovative Merchant has horrible customer service,risk management will not return phone calls or emails. You send them the docs they request,they claim they didn't get them so you send again and again. Finally you try voice contact again and they never answer or return messages.Then the voicemail is full as well as the backup voicemail as they call it. finally when I called regular customer service # for the upteenth time she admitted they did receive the invoice but they still held our deposit because we didnt' respond to their request for an invoice!!Then they wouldn't return calls for over a week, I finally refunded the money as I can't get an answer as to when or if they plan to release it! I've had it with the credit card processing section which calls themself Innovative Merchant , when they contacted me by phone to ask for an invoice I didn't have any idea who they were. Nowhere on Intuits site does it say that Innovative Merchant is who you are doing business with. Also, NO HIDDEN FEES is what they advertise. ARE YOU KIDDING ME, the fees are hidden all over the place!If you read the 53 page merchant agreement, (before you sign up) you wouldn't consider it; nor would I have! I've finally had enough! It may take me many months to convert all my inventory and financials over to another software progam , find another supplier for checks and forms, payroll service but -I WILL NEVER USE YOU AGAIN. EVER.

    okiegirl2u 1/11/10 4:55PM

  • I would use any other accounting service if it were available. Had to upgrade to 2010 Permier to get their product to work with windows 7 after having 2009 permier for only a few months. This company has no regard for it's customers. I'm currenty on hold (6 mins and counting) trying to regester this POS.Now I'm having to listen to a sales pitch for other services. I said no please just give the number.

    cohutta 1/7/10 1:09PM

  • Called the tech support number. Easily navigated the fairly brief, simple menu system. Less than a one minute wait for a techie. Very knowledgeable, curteous & solved my difficult problem with reports not printing. I could print checks, invoices, but not financial or payroll reports. Basically anything on the report menu would not print.

    virgie 1/4/10 11:50AM

  • I have called QuickBooks Customer Service 4 times and listened to your lengthy automated search options to arrive finally to Press 4 for Technical Support, and after waiting with a silent phone to my ear for several minutes, am rewarded with a loud static noise and another automated voice telling me to hang up and try again if I want to make a call! I need help because all of a sudden my QuickBooks will not let me open any of my businesses because it claims: 1) It is a Read Only File, and shuts down, and 2) It tells me that the last time it was opened it was using a version 9 update and my version is only an 8. I am on automatic update service and when I try to update again anyway, there is nothing new to update. I need help and I need it NOW!!! Unable to do any work at all even on my own personal books.

    VanGorders2@aol.com 12/15/09 12:03PM

  • Intuit business policies are awful. They hold a gun to the head of all of their customers. I have never experienced a company that is less concerned with customer satisfaction. They will not answer inquiries that are negative and seem to have a policy that looks for new ways to screw their customer base. I've been forced to buy new versions of software that is less easy to use and that you can't reload if you have a system failure.

    j35tar 12/9/09 12:46PM

  • So frustrating to connect with support!!!

    Anonymous 12/9/09 9:35AM

  • Along with the rest, I have had with this rip off company. If the product wasn't so good, they would be bankrupt. Bot QB2009 60 days ago and win I upgraded to Win 7 I found QB2009 would not run right. Called and told I would need QB2010 to run Windown 7 but that I might be eligible to get a free upgrade and to call customer service. I called and hour later after 3 transfers I get aperson who tells me to mail $14.95 to an address in Phoenix with a copy of my receipt and there is no other way to handle it. Ridiculous and it is time for me to see if my needs might be better served with Peachtree or some other product.

    FedupwithIntuit 11/30/09 7:11PM

  • Please don't buy 2010. I can't get by the registration and we've used 2007 for 8 years. Its a miracle I found this phone number. I just hope I can get through. Next time probably will go to another vendor for our accounting program!

    akron Ohio

    Anonymous 11/24/09 7:22AM

  • long waits with indian service reps to activate products after operating system upgrades...and being told I should "buy thier next-gen products" MONTHS AFTER BUYING THE LATEST. this comapny strives to squeeze every nickle out of its existing customers!

    Anonymous 11/23/09 6:11PM

  • When I was recently forced by Intuit to upgrade from QB2006 to QB2009 (payroll support was no longer going to be supported unless i upgraded to 2009), I started having nothing but trouble. Soon after this upgrade, my backups no longer worked successfully. When I called support, they WOULD NOT fix the problem unless I paid for a support contract. This is absolutely rediculous! Their software has a bug and they want ME to pay for their faults. I'm done with QB and am going to find another program to use. Thanks for nothing Intuit.

    Anonymous 11/6/09 7:27PM

  • Buying quickbooks was the most stupid thing I have done this year.
    We got an issue to save the price in the item list and have to call from Mexico to get a support: 3 calls and almost 2 hours waiting for a representative.
    Results: a software that costs 200 dollars that doesn´t work properly, more than a hundred dollars phone bills, problems are not solved and they want us to buy a support plan...
    I know lots of third-world companies which are much more efficient and much more honest than Inuit.
    Save yourself time and money, don´t ever buy an Inuit product

    ·$%&/()*** 10/22/09 11:34AM

  • This has been the worst support I have ever seen. I was promised a return call to purchase a new QuickBooks. I took off work to be there. NO CALL. I lost 3+ hours of work.

    THANKS FOR ALL THE LIES AND NON-SUPPORT!!!!

    Anonymous 10/10/09 7:24AM

  • I switched my credit card processing from another company to quickbooks because they offered to update my software for 2009 for free. After switching, I then found out that the software they send you is for Quickbooks, THE BASIC VERSION. I then had to FULL PRICE for the Wholesale & manufacturing Version. Meanwhile, I was charged the monthly fees and then some for non-usage of the Quickbooks credit card processing-since it took me some time to get the CORRECT VERSION of Quickbooks. Now I have the priviledge of my 8th phone call to yet another department to find out why my bank is being charged every 4-6 days for on-line services not associated with the credit card processing. This has happened before, too many times to recall. I've finally had enough! It may take me many months to convert all my inventory and financials over to another software progam-but to not have to constantly call for refunds on suspicious charges through Quickbooks will be well worth MY time! I have used Quickbooks since 1992-I WILL NEVER USE YOU AGAIN. EVER.

    Boxerbeck 10/6/09 11:04AM

  • No one their knows what they're doing!!!

    garion00 9/30/09 6:54PM

  • As a QB user since 2000 I have watched Intuit degenerate from customer focused to what feels like complete disdain. In the late 1990's, business school cases were taught about Intuit's single minded attention to all the details that make up great customer product experiences. In the early 2000's, I remeber long helpful discussions with real live American based customer service EXPERTS able to solve any QB issue. Now, the abomination of QB 2009 forced on anyone who uses QB for payroll or other services that require updates, is compounded by the "customer service" circle jerk that they call "community". What a mess.

    Jack 9/20/09 1:18PM

  • Technical support it terrible... Do not buy
    their new products.... My Quick Books Pro
    2009 keeps eating my company files and I just
    got screwed for a $ 299.00 support program before they would help me. Check with them
    first about support before you buy anything from these crooks...

    Bob

    Bob 9/16/09 3:39PM

  • I have called and had my quickbooks "fixed 3 times for a 6123, 0 code. Every time it is by a english speeking moron who sounds like they just learned english but I feal like the one who needs lessons because when I ask what they just said they.... say... the .... same... thing ..... slower.....
    Then they try to get me to pay money for a non fix. They thy just reinstall quickbooks and it works for 2 days then does the same thing again. I have spent close to 15 hours on the phone and have not gotten anything fixed. I hate Quickbooks. Alot.

    Anger 9/6/09 8:23AM

  • What a scam!
    Customer service does not help and technical support wants you to to pay a monthly fee to ask them about thier own error reports. Very frustrated!

    Anonymous 9/1/09 12:22PM

  • I have spent a total of six hours with QB support in the past two days. My issue hasn't been resolved; in fact they have made it worse. I am currently on hold after having been cut off twice today.

    Fed UP!!! 8/17/09 2:08PM

  • To start off, my "support" originated from a call centre in India, as I found out later. The line was so bad that I could hardly hear what the party was talking about.
    Having struggled through the aggrevation of verifying my account and contact person, folllowed by a long wait for the "support" to launch my versio of the Quickbooks, I got the answer that I already knew - "not supported option".
    Thanks, Quickbooks! You're no better than Air Canada, who subscribes to off-shore call centres with lousy techs. C'mon, hire Canadians!

    Quick Booted 8/14/09 2:20PM

  • Wretched customer service - possibly the worst I've ever dealt with. Reps promise to call back and never do. Endless hold times. Reps are hard to understand and transfer you a lot, asking for your name, address and phone number every time you get a new rep on the line. They parrot scripted phrases without seeming to understand your problem. They give misinformation about their software. My company reported a bug that allowed users to embezzle company money, and after months Intuit still hadn't fixed it. Our issues were either not recorded or recorded with incorrect information, so we had to start all over again every time we called. Issues were never resolved over a period of months.

    Anonymous 8/6/09 7:32PM

  • Hello

    My quick book system getting error(code -6010,0)
    and I tried call technical support several times, but couldn't contact. Very frustrated that it is so hard to contact Quickbooks customer service.

    Anonymous 7/21/09 9:28AM

  • Well this is pleasing to read. I am on hold waiting for support for the 2009 Mac version I just purchased earlier this evening. I have been on hold for 35:45 as of now and have yet to talk to someone. I am trying to restore my company file, I get an error. I found the problem on the support website and at the bottom it reads:

    "Detailed Instructions

    Intuit is aware of this issue. There is no resolution at this time."

    Wow. And yes the sales rep said if I have any problems she will refund my purchase. After reading the rest of these comments I am pretty sure I won't see it again. Well... Time on hold now - 39:49. Off to the BBB site while I wait. WTF

    Another disappointed victim 5/14/09 6:33PM

  • Do not use the free trial version. I currently have the Premier version. Was offered 2 months of enterprise for free to try. I cancelled after the first month. I was then charged $280.00 as they said they have no record of my cancellation. I have given them the name and phone number of customer rep that I spoke to TWICE to confirm the cancellation. They have said that they will now cancel my account but will not refund me the $280.00 as they have no record of my cancellation order. I have even told the salesman of the problem. He has his own number and extension at Quick Books and he assured me he had cancelled it. Still, no cancellation and they refuse to refund the money !!!! Stay away from this Company!

    MadasHell 5/4/09 5:41PM

  • WHAT A BUNCH OF CROOKS.

    DON'T WASTE YOUR MONEY PERIOD.

    LISTEN TO WHAT IS SAID ABOVE REAL CLOSE AS I DIDN'T AND GOT RIPPED OFF BY THESE JERKS.$700.00 PROGRAM DISABLED AFTER USING IT FOR 2 YEARS YEA RIGHT...........
    AND WHEN YOU CALL TO COMPLAIN ALL THEY DO IS TRY TO SELL YOU SOMETHING ELSE.

    Anonymous 4/22/09 8:21AM

  • I have tried to contact a person for days. Is there anyone there? You do not support your products and my files are unaccessable. I need help.

    Anonymous 4/20/09 5:01PM

  • BEWARE ! INTUIT PAYMENT SOLUTIONS HAS AND CONTINUES TO TAKE $40 EVERY MONTH FROM MY BANK ACCOUNT FOR A MERCHANT ( CREDIT CARD ) ACCOUNT EVEN THOUGH THEY ACKNOWLEDGE THAT THEY HAVE RECEIVED MY CANCELATION LETTERS AND AND CALLS
    THEY REFUSE TO REIMBURSE ME FOR ANY FEES I HAD TO CLOSE MY ACCOUNT TO STOP THE BLEEDING

    mikeprez 4/10/09 3:51PM

  • Called to register the Cash Register program - which was free. The lady did NOT speak English. She made offer and offer to try and get me to buy something.

    I told her "NO, I do not have any money, I am calling to register a free product". But over and over she would offer me a 2 month trial of this is I bought quickbooks pro or some other stupid "trial" product.

    Finally, after over 30 minutes of this, I told her to register the program or get off the phone.

    On top of that, the cash register program is too oversized for my wide screen and I cannot see either the top or the bottom of it and there seems to be no way to adjust this. Even changing my screen resolution does nothing, it just gets bigger and smaller to adjust for width but not for a wide screen monitor

    lady_morana 2/28/09 11:16AM

  • NOW I KNOW TO CALL SUPPORT FIRST "BEFORE"
    BUYING ANY SOFTWARE OR SYSTEM FROM ANY ONE
    BECAUSE QUICKBOOKS SUPPORT "SUCKS"
    i want my money BACK

    i will use The freeware software
    "Cash Register By Dale Harris"
    and his manual
    copyright by Dale Harris, 2001 - 2008
    Version 7.0c

    pissedoff 2/24/09 9:44AM

  • Called to register new 2009 Pro version; operator told me that it was an upgrade version (not true), then told me that the payroll subscription that I have been subscribing to for the past 10 years every July, was about to expire. Intuit is now resorting to badgering its users by making them call in order to be able to use software that has been bought and paid for, i.e. you can not get your validation code to complete the registration without hearing the sales pitch. What crap.

    Anonymous 2/20/09 5:00PM

  • It's best just not to buy Quickbooks if you think you'll ever need any support. I have only had to call them for billing questions and they usually can't answer them. Today they billed my card twice for the same purchase. After almost 2 hours talking with someone from India, I gave up and tried to find a phone number in the US. Guess what, they don't want to be found. I'm going to Microsoft Money.

    Anonymous 2/18/09 12:01PM

  • terrible phone support 1st he had to ask me 20 questions. 2nd he should of learned the english language before being hired

    Anonymous 2/10/09 9:29AM

  • please save yourself money and DO NOT buy the additional support. you would be far better off finding someone in your area that knows quickbooks , and paying them.the customer service/tech support is outsourced to another country , cant understand them and they put you on hold forever! and will come out more confused than when you first called them! love the program hate the people!

    cinz 1/5/09 3:14PM

  • Completely frustrating as usual. Had to jump through hoops just to talk with someone about an issue I knew was yours from the beginning. I knew before all the questions and computer junk that I needed to talk with someone. Then you wanted more money on top of the rediculous price I already pay for your updates that obviously aren't accurate. I hate you people, you don't want to stand behind your product which is flawed in sooo many ways. Too bad there's no competition as I would think it would be an easy win for anyone competing with your company.

    Anonymous 1/5/09 2:55PM

  • Quickbooks/Intuit tech support & customer service also has started to suck! Practically NO support. They send you to a website, then ask questions, you get a casdeID & a number to call. Then wait for ever to talk to some one. It used to be really good BNOW it sucks. I have even paid for support plan.

    Anonymous 11/24/08 7:58PM

  • Submit your comment >>
  • I was monitoring my computer and found that QB get an form from me by email everytime I launch QB... Big Brother.. does not show up in my outlook, but my software tells me it happened.. watch out QB is watching everything you do. They of course say it does not...

    ddoffrd 4/12/10 4:26PM

  • I had to register my QB premier 2010. I found it very easy and quick. The representative was very helpful and she knew exactly what to do. Either I was very lucky, or the others are missing something. Good luck to you all. BTW, I have been using QB for well over 6 years now.

    Charles 12/4/09 8:43AM

  • I work for a small bookkeeping Co. We have clients with everything from 2008 to Enterprise and Point Of Sale. I have always found them helpful

    PKH 8/5/09 1:24PM

  • I purchased QB Pro 2008 last year and 2 weeks ago my computer died taking all my precious data. like an idiot, i never backed up last month after completing tax stuff! 2008 data must be reentered. joy. i lost the software too. i called and they helped me quickly! wow. i even got a replacement CD free and it was expedited free! $35 value. she was so nice. im happy. and lucky from reading those reviews below. thank god!

    kevin33315 5/13/09 10:38AM



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