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QuickBooks

Customer Service Ratings and Comments

QuickBooks is ranked #134 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 33.18 out of a possible 200. This score rates QuickBooks customer service and customer support as Disappointing.

NEGATIVE Comments

40 Negative Comments out of 43 Total Comments is 93.02%.

POSITIVE Comments

3 Positive Comments out of 43 Total Comments is 6.98%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • Bad first impression with Intuit from us trying to register product with customer service rep.
    Not only she spoke a very poor English but also tried to shave into my throat their $39.00 "special" rate customer phone support. "if you don't buy it now, it will be $79.00 every time you call, the software is very sensitive and can lock up !" What kind of BS is that?...We paid 250 bucks for that software. I declined many times but it was like talking to a wall, she came back with the $39.00 great support offer.
    Also the software is full of ads for add-on services....That is unbelievable ! We used to use Microsoft accounting (until they stopped supporting it) and never had to see that type of unprofessional display.
    Intuit does not deserve the reputation they try to project in their advertisement campaigns.

    James 2/5/10 8:11AM

  • you wanna talk about a bad experience, these people think that their are untouchable, Yes I had an issue with their product and they tryed to help somewhat but once the problem could NOT be fixed they basically told me to have a nice day. This is bull, their research and development team are a bunch of IT idiots that think they are smarter then the rest of us and that they are untouchable, they are very unprofessional and don't know how to deal with people, I have even asked to speak to the President of the company, and was told HE DONT TAKE CALLS, but he doesn't mind if you invest your money in his company. If anyone would like to get a Class Action going I would be their 100 percent. Also lets start by logging complaints with the BBB in tuscan, its a good place to start.

    Discussed 1/26/10 9:57AM

  • In December I was force to download a Quickbooks update for an R10 patch. Upon completion, none of our buisnesses would open. I spent 8 full hours on and off and on the phone with Q-B Customer Support in The Phillipenes, India and elswhere. When we finally had our problem resolved, I asked to speak with a manager and asked what type of compensation we would be receiving. The answer was none. I asked if that was their business model and was told that they would not be able to give all customers refunds because there were too many dissatisfied customers to afford to compensate them all. BY FAR THE WORST CUSTOMER EXPERIENCE EVER!!!

    Anonymous 1/21/10 9:40AM

  • If you get a support named Michael, hang up and try again. He is rude, talks down, abrupt and basically not someone you want to deal with.
    We cannot work our download, it tells you to press something and when you do, there is no connection! Ugh.

    faces 1/18/10 12:47PM

  • Was forced to upgrade to 2009 from 2006 in April of 2009. I installed it on the windows 7 release candidate. Everything worked fine. Formatted my computer, installed the final release in octoboer. Quickbooks 2009 worked fine after reinstalling until R10 came out. I was then forced to upgrade to 2010, which in my opinion is not fair that I have to pay for 2 upgrade in less than 1 year when they state that a product will be valid for 3 years.

    I've called and complained a lot and finally got to a supervisor who was not willing to do anything...until I complained a lot more and got him to go to $60 and told him he's spitting in my face and that's BS and complained some more and got $100.

    The moral of the story...keep some xanax handy and complained like crazy to get a refund...when you're done take the xanax to avoid having a heart attack.

    tell them to reference case 1-3025574970 if they give you a hard time about having the same problem and may you too can get a refund. There should be accountability and if anyone wants to start a class action lawsuit please contact me at:

    ittester[at]hotmail.com

    jpastore 1/15/10 10:22AM

  • I switched my credit card processing to quickbooks because I trusted Intuit, and have had QB software, payroll updating service, buy checks ect from Intuit since 1995. Over the years I have referred many contractors and small businesses to Intuit. I think they have gotten too big to care about service, it hasn't always been that way. The credit card processing called Innovative Merchant has horrible customer service,risk management will not return phone calls or emails. You send them the docs they request,they claim they didn't get them so you send again and again. Finally you try voice contact again and they never answer or return messages.Then the voicemail is full as well as the backup voicemail as they call it. finally when I called regular customer service # for the upteenth time she admitted they did receive the invoice but they still held our deposit because we didnt' respond to their request for an invoice!!Then they wouldn't return calls for over a week, I finally refunded the money as I can't get an answer as to when or if they plan to release it! I've had it with the credit card processing section which calls themself Innovative Merchant , when they contacted me by phone to ask for an invoice I didn't have any idea who they were. Nowhere on Intuits site does it say that Innovative Merchant is who you are doing business with. Also, NO HIDDEN FEES is what they advertise. ARE YOU KIDDING ME, the fees are hidden all over the place!If you read the 53 page merchant agreement, (before you sign up) you wouldn't consider it; nor would I have! I've finally had enough! It may take me many months to convert all my inventory and financials over to another software progam , find another supplier for checks and forms, payroll service but -I WILL NEVER USE YOU AGAIN. EVER.

    okiegirl2u 1/11/10 4:55PM

  • I would use any other accounting service if it were available. Had to upgrade to 2010 Permier to get their product to work with windows 7 after having 2009 permier for only a few months. This company has no regard for it's customers. I'm currenty on hold (6 mins and counting) trying to regester this POS.Now I'm having to listen to a sales pitch for other services. I said no please just give the number.

    cohutta 1/7/10 1:09PM

  • Called the tech support number. Easily navigated the fairly brief, simple menu system. Less than a one minute wait for a techie. Very knowledgeable, curteous & solved my difficult problem with reports not printing. I could print checks, invoices, but not financial or payroll reports. Basically anything on the report menu would not print.

    virgie 1/4/10 11:50AM

  • I have called QuickBooks Customer Service 4 times and listened to your lengthy automated search options to arrive finally to Press 4 for Technical Support, and after waiting with a silent phone to my ear for several minutes, am rewarded with a loud static noise and another automated voice telling me to hang up and try again if I want to make a call! I need help because all of a sudden my QuickBooks will not let me open any of my businesses because it claims: 1) It is a Read Only File, and shuts down, and 2) It tells me that the last time it was opened it was using a version 9 update and my version is only an 8. I am on automatic update service and when I try to update again anyway, there is nothing new to update. I need help and I need it NOW!!! Unable to do any work at all even on my own personal books.

    VanGorders2@aol.com 12/15/09 12:03PM

  • Intuit business policies are awful. They hold a gun to the head of all of their customers. I have never experienced a company that is less concerned with customer satisfaction. They will not answer inquiries that are negative and seem to have a policy that looks for new ways to screw their customer base. I've been forced to buy new versions of software that is less easy to use and that you can't reload if you have a system failure.

    j35tar 12/9/09 12:46PM

  • So frustrating to connect with support!!!

    Anonymous 12/9/09 9:35AM

  • Along with the rest, I have had with this rip off company. If the product wasn't so good, they would be bankrupt. Bot QB2009 60 days ago and win I upgraded to Win 7 I found QB2009 would not run right. Called and told I would need QB2010 to run Windown 7 but that I might be eligible to get a free upgrade and to call customer service. I called and hour later after 3 transfers I get aperson who tells me to mail $14.95 to an address in Phoenix with a copy of my receipt and there is no other way to handle it. Ridiculous and it is time for me to see if my needs might be better served with Peachtree or some other product.

    FedupwithIntuit 11/30/09 7:11PM

  • Please don't buy 2010. I can't get by the registration and we've used 2007 for 8 years. Its a miracle I found this phone number. I just hope I can get through. Next time probably will go to another vendor for our accounting program!

    akron Ohio

    Anonymous 11/24/09 7:22AM

  • long waits with indian service reps to activate products after operating system upgrades...and being told I should "buy thier next-gen products" MONTHS AFTER BUYING THE LATEST. this comapny strives to squeeze every nickle out of its existing customers!

    Anonymous 11/23/09 6:11PM

  • When I was recently forced by Intuit to upgrade from QB2006 to QB2009 (payroll support was no longer going to be supported unless i upgraded to 2009), I started having nothing but trouble. Soon after this upgrade, my backups no longer worked successfully. When I called support, they WOULD NOT fix the problem unless I paid for a support contract. This is absolutely rediculous! Their software has a bug and they want ME to pay for their faults. I'm done with QB and am going to find another program to use. Thanks for nothing Intuit.

    Anonymous 11/6/09 7:27PM

  • Buying quickbooks was the most stupid thing I have done this year.
    We got an issue to save the price in the item list and have to call from Mexico to get a support: 3 calls and almost 2 hours waiting for a representative.
    Results: a software that costs 200 dollars that doesn´t work properly, more than a hundred dollars phone bills, problems are not solved and they want us to buy a support plan...
    I know lots of third-world companies which are much more efficient and much more honest than Inuit.
    Save yourself time and money, don´t ever buy an Inuit product

    ·$%&/()*** 10/22/09 11:34AM

  • This has been the worst support I have ever seen. I was promised a return call to purchase a new QuickBooks. I took off work to be there. NO CALL. I lost 3+ hours of work.

    THANKS FOR ALL THE LIES AND NON-SUPPORT!!!!

    Anonymous 10/10/09 7:24AM

  • I switched my credit card processing from another company to quickbooks because they offered to update my software for 2009 for free. After switching, I then found out that the software they send you is for Quickbooks, THE BASIC VERSION. I then had to FULL PRICE for the Wholesale & manufacturing Version. Meanwhile, I was charged the monthly fees and then some for non-usage of the Quickbooks credit card processing-since it took me some time to get the CORRECT VERSION of Quickbooks. Now I have the priviledge of my 8th phone call to yet another department to find out why my bank is being charged every 4-6 days for on-line services not associated with the credit card processing. This has happened before, too many times to recall. I've finally had enough! It may take me many months to convert all my inventory and financials over to another software progam-but to not have to constantly call for refunds on suspicious charges through Quickbooks will be well worth MY time! I have used Quickbooks since 1992-I WILL NEVER USE YOU AGAIN. EVER.

    Boxerbeck 10/6/09 11:04AM

  • No one their knows what they're doing!!!

    garion00 9/30/09 6:54PM

  • As a QB user since 2000 I have watched Intuit degenerate from customer focused to what feels like complete disdain. In the late 1990's, business school cases were taught about Intuit's single minded attention to all the details that make up great customer product experiences. In the early 2000's, I remeber long helpful discussions with real live American based customer service EXPERTS able to solve any QB issue. Now, the abomination of QB 2009 forced on anyone who uses QB for payroll or other services that require updates, is compounded by the "customer service" circle jerk that they call "community". What a mess.

    Jack 9/20/09 1:18PM

  • Technical support it terrible... Do not buy
    their new products.... My Quick Books Pro
    2009 keeps eating my company files and I just
    got screwed for a $ 299.00 support program before they would help me. Check with them
    first about support before you buy anything from these crooks...

    Bob

    Bob 9/16/09 3:39PM

  • I have called and had my quickbooks "fixed 3 times for a 6123, 0 code. Every time it is by a english speeking moron who sounds like they just learned english but I feal like the one who needs lessons because when I ask what they just said they.... say... the .... same... thing ..... slower.....
    Then they try to get me to pay money for a non fix. They thy just reinstall quickbooks and it works for 2 days then does the same thing again. I have spent close to 15 hours on the phone and have not gotten anything fixed. I hate Quickbooks. Alot.

    Anger 9/6/09 8:23AM

  • What a scam!
    Customer service does not help and technical support wants you to to pay a monthly fee to ask them about thier own error reports. Very frustrated!

    Anonymous 9/1/09 12:22PM

  • I have spent a total of six hours with QB support in the past two days. My issue hasn't been resolved; in fact they have made it worse. I am currently on hold after having been cut off twice today.

    Fed UP!!! 8/17/09 2:08PM

  • To start off, my "support" originated from a call centre in India, as I found out later. The line was so bad that I could hardly hear what the party was talking about.
    Having struggled through the aggrevation of verifying my account and contact person, folllowed by a long wait for the "support" to launch my versio of the Quickbooks, I got the answer that I already knew - "not supported option".
    Thanks, Quickbooks! You're no better than Air Canada, who subscribes to off-shore call centres with lousy techs. C'mon, hire Canadians!

    Quick Booted 8/14/09 2:20PM

  • Wretched customer service - possibly the worst I've ever dealt with. Reps promise to call back and never do. Endless hold times. Reps are hard to understand and transfer you a lot, asking for your name, address and phone number every time you get a new rep on the line. They parrot scripted phrases without seeming to understand your problem. They give misinformation about their software. My company reported a bug that allowed users to embezzle company money, and after months Intuit still hadn't fixed it. Our issues were either not recorded or recorded with incorrect information, so we had to start all over again every time we called. Issues were never resolved over a period of months.

    Anonymous 8/6/09 7:32PM

  • Hello

    My quick book system getting error(code -6010,0)
    and I tried call technical support several times, but couldn't contact. Very frustrated that it is so hard to contact Quickbooks customer service.

    Anonymous 7/21/09 9:28AM

  • Well this is pleasing to read. I am on hold waiting for support for the 2009 Mac version I just purchased earlier this evening. I have been on hold for 35:45 as of now and have yet to talk to someone. I am trying to restore my company file, I get an error. I found the problem on the support website and at the bottom it reads:

    "Detailed Instructions

    Intuit is aware of this issue. There is no resolution at this time."

    Wow. And yes the sales rep said if I have any problems she will refund my purchase. After reading the rest of these comments I am pretty sure I won't see it again. Well... Time on hold now - 39:49. Off to the BBB site while I wait. WTF

    Another disappointed victim 5/14/09 6:33PM

  • Do not use the free trial version. I currently have the Premier version. Was offered 2 months of enterprise for free to try. I cancelled after the first month. I was then charged $280.00 as they said they have no record of my cancellation. I have given them the name and phone number of customer rep that I spoke to TWICE to confirm the cancellation. They have said that they will now cancel my account but will not refund me the $280.00 as they have no record of my cancellation order. I have even told the salesman of the problem. He has his own number and extension at Quick Books and he assured me he had cancelled it. Still, no cancellation and they refuse to refund the money !!!! Stay away from this Company!

    MadasHell 5/4/09 5:41PM

  • WHAT A BUNCH OF CROOKS.

    DON'T WASTE YOUR MONEY PERIOD.

    LISTEN TO WHAT IS SAID ABOVE REAL CLOSE AS I DIDN'T AND GOT RIPPED OFF BY THESE JERKS.$700.00 PROGRAM DISABLED AFTER USING IT FOR 2 YEARS YEA RIGHT...........
    AND WHEN YOU CALL TO COMPLAIN ALL THEY DO IS TRY TO SELL YOU SOMETHING ELSE.

    Anonymous 4/22/09 8:21AM

  • I have tried to contact a person for days. Is there anyone there? You do not support your products and my files are unaccessable. I need help.

    Anonymous 4/20/09 5:01PM

  • BEWARE ! INTUIT PAYMENT SOLUTIONS HAS AND CONTINUES TO TAKE $40 EVERY MONTH FROM MY BANK ACCOUNT FOR A MERCHANT ( CREDIT CARD ) ACCOUNT EVEN THOUGH THEY ACKNOWLEDGE THAT THEY HAVE RECEIVED MY CANCELATION LETTERS AND AND CALLS
    THEY REFUSE TO REIMBURSE ME FOR ANY FEES I HAD TO CLOSE MY ACCOUNT TO STOP THE BLEEDING

    mikeprez 4/10/09 3:51PM

  • Called to register the Cash Register program - which was free. The lady did NOT speak English. She made offer and offer to try and get me to buy something.

    I told her "NO, I do not have any money, I am calling to register a free product". But over and over she would offer me a 2 month trial of this is I bought quickbooks pro or some other stupid "trial" product.

    Finally, after over 30 minutes of this, I told her to register the program or get off the phone.

    On top of that, the cash register program is too oversized for my wide screen and I cannot see either the top or the bottom of it and there seems to be no way to adjust this. Even changing my screen resolution does nothing, it just gets bigger and smaller to adjust for width but not for a wide screen monitor

    lady_morana 2/28/09 11:16AM

  • NOW I KNOW TO CALL SUPPORT FIRST "BEFORE"
    BUYING ANY SOFTWARE OR SYSTEM FROM ANY ONE
    BECAUSE QUICKBOOKS SUPPORT "SUCKS"
    i want my money BACK

    i will use The freeware software
    "Cash Register By Dale Harris"
    and his manual
    copyright by Dale Harris, 2001 - 2008
    Version 7.0c

    pissedoff 2/24/09 9:44AM

  • Called to register new 2009 Pro version; operator told me that it was an upgrade version (not true), then told me that the payroll subscription that I have been subscribing to for the past 10 years every July, was about to expire. Intuit is now resorting to badgering its users by making them call in order to be able to use software that has been bought and paid for, i.e. you can not get your validation code to complete the registration without hearing the sales pitch. What crap.

    Anonymous 2/20/09 5:00PM

  • It's best just not to buy Quickbooks if you think you'll ever need any support. I have only had to call them for billing questions and they usually can't answer them. Today they billed my card twice for the same purchase. After almost 2 hours talking with someone from India, I gave up and tried to find a phone number in the US. Guess what, they don't want to be found. I'm going to Microsoft Money.

    Anonymous 2/18/09 12:01PM

  • terrible phone support 1st he had to ask me 20 questions. 2nd he should of learned the english language before being hired

    Anonymous 2/10/09 9:29AM

  • please save yourself money and DO NOT buy the additional support. you would be far better off finding someone in your area that knows quickbooks , and paying them.the customer service/tech support is outsourced to another country , cant understand them and they put you on hold forever! and will come out more confused than when you first called them! love the program hate the people!

    cinz 1/5/09 3:14PM

  • Completely frustrating as usual. Had to jump through hoops just to talk with someone about an issue I knew was yours from the beginning. I knew before all the questions and computer junk that I needed to talk with someone. Then you wanted more money on top of the rediculous price I already pay for your updates that obviously aren't accurate. I hate you people, you don't want to stand behind your product which is flawed in sooo many ways. Too bad there's no competition as I would think it would be an easy win for anyone competing with your company.

    Anonymous 1/5/09 2:55PM

  • Quickbooks/Intuit tech support & customer service also has started to suck! Practically NO support. They send you to a website, then ask questions, you get a casdeID & a number to call. Then wait for ever to talk to some one. It used to be really good BNOW it sucks. I have even paid for support plan.

    Anonymous 11/24/08 7:58PM

  • Submit your comment >>
  • I had to register my QB premier 2010. I found it very easy and quick. The representative was very helpful and she knew exactly what to do. Either I was very lucky, or the others are missing something. Good luck to you all. BTW, I have been using QB for well over 6 years now.

    Charles 12/4/09 8:43AM

  • I work for a small bookkeeping Co. We have clients with everything from 2008 to Enterprise and Point Of Sale. I have always found them helpful

    PKH 8/5/09 1:24PM

  • I purchased QB Pro 2008 last year and 2 weeks ago my computer died taking all my precious data. like an idiot, i never backed up last month after completing tax stuff! 2008 data must be reentered. joy. i lost the software too. i called and they helped me quickly! wow. i even got a replacement CD free and it was expedited free! $35 value. she was so nice. im happy. and lucky from reading those reviews below. thank god!

    kevin33315 5/13/09 10:38AM



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