QuickBooks Customer Service

User Reviews, Ratings and Comments

QuickBooks customer service is ranked #436 out of the 628 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.43 out of a possible 200 based upon 281 ratings. This score rates QuickBooks customer service and customer support as Terrible.

NEGATIVE Comments

268 Negative Comments out of 281 Total Comments is 95.37%.

POSITIVE Comments

13 Positive Comments out of 281 Total Comments is 4.63%.

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Be extremely wary of buying their technical support. I had problems signing on to on-line banking. Their technical support person ran a superficial "diagnostic" and said I had "corrupted files" and the only way to resolve this was to pay $400 for their support. I called up my bank up again. They told me they gave me they gave me wrong information prior and helped me resolve the issue. My bank told me other people have complained about Quickbooks aggressive policy to get people to pay for services not needed. Be very careful.

Doctor 5/13/13 11:07AM
Unfortunatley I have spoken with Quickbooks for the first time and would not recommend their tech support. With two months using this program, they are telling me that I must give them 59.95 to find out why I am having a default problem open.
Yesterday, someone w/o iding themselves wanted immediate remote access. Something is wrong with dealing with the tech support in India.
This is why I like Apple, at least they back up their programs.

billionsplus 5/10/13 7:11AM
I have talked with numerous individuals within Intuit and Quickbooks through the years and it is one of the most frustrating company to do business with. Not one of the of the individuals have a mastery of the English language which leads to the inability to communicate effectively. They lack the comprehension and ability to communicate in the English that I know and expect.

Anonymous 5/8/13 6:01AM
I can not understand how this place stays in business. They have incompetent people working the phones & continue to keep you on the hold for 25 minutes with out any thing being resolved. I have been continuously contacting them since Nov. 2012 for my promised refund that would be put back on my account within 7-10 days and am still waiting,( have called 9 times) Since November of Last year!!! Best of all they give false numbers for service request numbers so when you call back no one of course knows what you are talking about!!Or the supervisor states I will personally take care of this & I will call you back!!! Guess what no call again. I am reporting them to the BBB. I HAVE FINALLY HAD IT WITH QBOOKS.

Patricia 4/24/13 12:39PM
I have been a Turbo Tax customer for years without a complaint. The 2012 tax return version is in trouble and no one seems to care.

I have been trying for 3 days to get Tech Support from God knows where to have a conversation in Engilsh with me to no avail.

This latest call in my mind appears to be fraud. The Representative said my free phone support consisted on call to give them my information and they would not provide any support unless I paid them $200. I only paid $80.00 for the program. The Tech support person got a lot of information but I stopped short of my credit card and that is when I was told how much it would cost.

This is not free phone support. In fact it is no support at all.

Intuit has lost control of its customer service and apparently has no one to fix it in my opinion.

Finding the customer service number took too much research and the assinine wait until after 4-15 defeats the purpose of why I bought the program. My dilemna is I have clients I cannot service as their file won't come up. We installed the program it worked fine for input for one day and from that day forward will not work. We followed all the do this do that and it should work. WELL IT DOES NOT WORK. I will lose clients and income and perhaps even my business because of this program's failure to operate and deceptive promises on non existent tech support. I need help. I am 78 years old and not computer literate enough to follow the many directions and paid for help to assist me. They gave me back the money and said buy a new program from somebody else. I want help from intuit now yet no one seems to care to help me now or about the fact that I am a long term customer.

I believe Intuit has the responsibility to assist me in repairing this defective program without charging me $200. to do it.

I am Evelyn Portier owner of Portier Accounting Services. Please call me and help me. My customer no. is:

I was unable to change the heading to turbo tax which is where my problems are not Quick books. so I typed in my problem anyway.

Evelyn Portier 4/11/13 1:46PM
I have been on the phone for 2hrs today and was on the phone 3 hours yesterday. I have been transfered to several departments and my problem is still not resolved. Does anyone there have a clue?????? Sure they are nice enough and can tell me the problem but they don't know how to fix it without consulting someone else. So, I am on a merry go round of departments.

Anonymous 3/27/13 12:50PM
Quickbooks offers those who pay for technical support the worst customer experience of any entity with whom I have dealt in a decade

Paid support user 3/13/13 5:41PM
Purchased Quickbooks for Mac 2010 at the end of 2010. Only tried to start using it in 2013. After no warning, and numerous failures, software updates and re-installs, I learn that it is no compatible with Mac Mountain Lion OS. Frustrating. Then my wife advised that she has not upgraded her OS - still on Mac Snow Leopard OS. So, we re-install on her computer, enter passwords, etc. - still won't load files. Now actively looking for alternatives to QB software.

Rod96929 3/7/13 2:54AM
they began charging me for a service i did NOT sign up for - their intuit QB/Internet hosting at$29/month(!) and their credit card services are all knotted up together and it's a nightmare getting it straight. TEN MINUTE hold to get started and put on hold again. DONE with this co!

srbi2 2/26/13 5:04PM
I Just got off the phone with Quickbooks. We purchase their software and was using it, then the invoice email feature stopped working and they tried selling us an upgrade. I am no longer going to communicate directly with this company and will turn everything over to our attorney.

What they did to us, they must be doing to thousands and someone must take a stand. I am open to anyone who could recommend any good accounting software.

Anonymous 2/26/13 12:44PM
Customer Service is a BIG joke! On Feb. 18, 2013, I updated my QuickBooks. The rep charged sales tax, which our institution is taxed exempt. He told me I had to contact customer service to resolve the issue. I was on the phone for over an hour explaining the issue I needed resolved and six different representatives told me I needed to talk to someone else and then they would transfer me to them. By the time I got off the phone I was so frustrated I couldn't hardly stand it. I was instructed to fax and/or send them a copy of our tax exempt certificate. I faxed it the same day and the issue is still NOT resolved nor have I received an invoice. This company is ridiculous and incompetent!

Candy 2/20/13 6:43AM
HORRIBLE customer service. Manager left company with admin password. Needed a reset on 2008 version. Utility provided by Intuit did not work. Called back. Thick accented representive who answered after 12 minute hold, took all my information then told me I needed to upgrade versions before he could help me.

PCDoctor 2/6/13 3:11PM
It is a shame that QuickBooks has such a large market share at the moment because they no incentive to better their customer service side of the business, specifically when it comes to training and empowering their employees to handle customers in an efficient and intelligent manner. Call into their customer service often result in being transferred to their "Proadvisor" department which is touted as having better service. However, if you are not a Proadvisor they must transfer you elsewhere. So as a consumer, you are pretty much given the hope that you will be transfered to someone who can help but then told that you cannot be helped because you are not a coveted "Proadvisor". Sadly, as a former Proadvisor, I did not find the service to be much better. I hope a better software company comes along to give Intuit a run for their money and customer base.

Anonymous 1/30/13 10:15AM
Worked with a customer service rep last summer on a problem with incorrect state taxes being computed for a whole quarter. Several businesses here had same problem. Paid accountant to clean up the mess QB payroll created then called and complained to rep and was told that we would receive money off next subscription. Was told we would receive confirmation by email of deduction which we never did. Now before auto renew have called to check in on refund and they can't find it. Awful customer service .

joe 1/21/13 1:50PM
I worked all weekend to get my data file cleaned up and condensed so that I could get better performance. There seemed to be a lot of corruption so it took multiple passes. Quickbooks support kept telling me that things were taking longer because of the file size of about 1.1 gigs. So I condensed the file size so that we can only access 1 year of data and the file size didn't reduce by much in fact after upgrading to version 13 it is larger than before. After much complaint to find out why I spent all of this time condensing the file for no improvement, I was told that condensing the file will not reduce the file size. The only solution is to start over with a new company file and not have access to our records unless we run two copies a the same time. I told the person (Abby) that I needed to lodge a complain. She said she was forwarding me but actually hung up. So Why doesn't quickbooks say they can't handle much data. I have less than 10 employees but we do have 26,000 product items and this will grow not be reduced. Quickbooks implies it can handle this but I just learned that they can't unless you want to have performance problems.

PEMBA 1/14/13 1:40PM
Horrible customer Service!!! Forced me to upgrade at year end changed me more then I would have paid if bought online!! AND it didn't work. It corrupted my data!!! 14 hours on with India and still NOTHING!!!!!! I had to bring it to someone local to get fixed! They couldn't even get working and they wanted me to pay for the call!! Customer for over 10 years!! HORRIBLE!

floral 1/14/13 8:48AM
QB Prem 2013 billable button when entering credit card charges has been buggy. I am not always able to select. Yes I have selected an expense account. QB Customer service is in the toilet. Second time I have called was dropped twice the first time. The second call I was going to be transferred a sixth time before I was dropped. Nobody has any clue about even the basics on how QB works. Oh and this isn't the only issue I have had with QB 2013. These foreigners probably think that Americans are arrogant a** holes, but the truth of the matter is that we are just tired of incompetence when we pay good money for what should be at least mediocre service at best. There are a handful of other issues but now my head hurts from the bulging vein on my forehead.

Anonymous 1/9/13 4:25PM
I sent in my refund documents almost 3 months ago. Last week their customer service representative tells me they never got. Come on are we playing the "never got it game" . I checked the email and and the email address it was sent to is exact. As well the email would have returned if the address was incorrect. I resent it and faxed it as well. I requested a return receipt with the email and never got one. I resent the email again this week with a bold type demand to confirm the receipt of the refund request. I also asked to an email receipt confirmation. I didn't get either. Company appears kind of sleazy. And when you register be prepared to get hard with a sales pitch to buy more crap.

Geo 1/8/13 4:43PM
I just got offf of the phone with tech support and i am fumming. person on tech support was not very knoledgeable i was having trouble sending invoices to email. the invoices would get hung up in outlook and could not be sent once the tech support person logged onto my computer they tested several things and noticed they were all over the place like they were lost then i was agast when they went to programs and uninstalled my outlook ahhhhhhhhh as they were doing this i ask if we could get info back ah yes they said wellll guess what they could not get my outlook back after going all over the place to find a program then they asked if i had the key code or install disk

lucky after 30 minutes of searching i was luky enough to have a backup
they restored my outlook and the said quickbooks is working fine really you have not tested it
i told the tech i was very unhappy and it was irresposible of them to remove something they could not restore
they told me that they 8 years in the business and they do this all the time and it works 90 per cent of the time i asked about the other 10 per cent at wich they hung up the phone 8 years does not mske a pro

Anonymous 1/3/13 3:59AM
Customer Service Stinks. During my 45 min wait, a rep kept telling me they were waiting for a tech. When tech finally got on he started to explain that they were going to charge me for a QB error fix. It was their software error and they are going to charge me? My company has been using QB for 14 years. Loyally upgrading software, etc.

m1atlnt 12/31/12 12:23PM
I recently recieved my email about the price increase and automatic renewal of my payroll subscription. I tried getting online to cancel my credit card for the automatic renewal and could not cancel my card, however, I could change to another card.

So I called and after 45 minutes of Bull crap from some idiot from yeman, I got disconnected on a transfer. I then spent another 30 minutes to find out that they can not remove my card info, but will "uncheck" me from the automatic renewal....
I will never use the service again. poor customer service for the product.

Anonymous 12/20/12 8:05AM
I have used Quickbooks for my small business for the past three years. If I could find a more user-friendly system, I would sign up in a heartbeat. I think because they own such a huge share of the market, there isn't much incentive to improve things. My largest complaint is with customer service. Every single time I call Quickbooks I am rerouted to a call center in India. While the employees are very nice, this is extremely frustrating because it is tough to understand the operators - and even tougher to get a solution to my issue.

Anonymous 12/11/12 11:17AM
Here again another year of Quickbooks and them forcing our small business to upgrade
to a new version of the cost of a couple of hundred dollars, NOT GIVING US ANY CHOICE AT
ALL AS SOONER OR LATER THEY DO NOT SUPPORT THE VERSION WE HAVE NOW. Then, lets talk
about the email we get saying be sure to upgrade because in the long run "We now have other available options for you to choose from, which may be more cost effective for your business depending on your payroll needs." Yea, right, have been emailing back and forth with one of their reps and she can not be specific how that happens, the updates are higher, there are NO cost effective solutions. Now, lets talk about the cost of the payroll updates how they have increased and will be going up again next year. terrible company, terrible business practices for sure.

KBAB 12/5/12 10:15AM
My Quickbooks Thanksgiving Nightmare

On the morning of November 21, 2012, I called Quickbooks to gain assistance with a supposedly �simple� Quickbooks update from my 2012 version to the newer 2013 version. I felt confident about the transfer�as a QB�s representative remoted into our system and assisted me in installing version 13 on our server as well as at 8 other work stations. All seemed to be going well, until my boss noted that his name was missing from the employee list.

At this point, I called back and after repeating my story to several representatives and waiting for them to try many different �fixes�, I was finally told that my version 12 must have been corrupted. This being the case, since we put the new 13 version over a corrupted 12, we now had a problem which could only be fixed by reinstalling my damaged version 12 and uploading it for a Data Services manual repair. I was told that the general turn-around time is usually two days. By this time, it was about 7:00pm Thanksgiving eve. However, I was assured that since Quickbooks Data Services employees were actually working on Thanksgiving Day as well as the Friday after, that the file would be ready for downloading by Friday, the 23rd.

Although I did not really expect the file until Monday, the 27th, I made a status call from home on Friday using the voice mail method they recommend but was unable to gain a status. By the way, although the representatives often offer a direct phone number [(866) 340-7237], there is no direct line to anyone at Quickbooks and the only way to contact Data Services is by leaving a voice mail and or sending an e-mail in which the response time is supposed to be within two hours.

By Monday, the 27th no one had contacted me so I tried to contact them both by voice mail and e-mail. In response I received one voice mail which informed me that I should upload my file�as data services had not received it. While on hold with Quickbooks to check on this strange voice mail, I decided to check my e-mail and found an e-mail that had been sent from Data Services at 6:47am that same day (11/27/12), which informed me that they had received my file and were working on it. The e-mail promised that it would be ready for download by the 23rd (strange since it was already the 27th). Anyway, after being placed on hold and speaking with numerous representatives both on Monday and Tuesday (the 26th and the 27th), I received a Data Services e-mail on Tuesday the 27th at 12:56pm which advised that the file was fixed and ready for download. This became somewhat confusing�as they had actually sent the �Upload� and not the �Download�.

Finally, at about 3:00pm the download was available. I worked with a representative to update our file only to find that the newly repaired file which had been converted to version 13 was running very slow and taking over 25 minutes to complete an export. At that point, I called support again and was told by a representative that my file was, in fact, corrupt and should be sent back to data services. Since we needed to run payroll, I refused to send the file back to data services without first attempting to enlist management support�as the idea of going without our company file for several more days with no communication from data services regarding the status of the file was not very tempting. While I may be thankful for Quickbooks, I am not very appreciative of their Customer Service to say the least.

1. Why is there no number for Data Services? If they are going to repair customer files, they should have a direct contact number.

2. I have been told there is a �trick� to reaching the proper department. Apparently, one must be sure to hit the prompt for customer service, and then use the proper prompt for technical/and or business applications support. However, this time-consuming �trick� is not working for me. Besides, once someone does come on the line, I had to go through 30 minutes of screening and more holding before getting to the proper department. Getting the customer to the right department should not be a �trick�, but a simple and speedy process.

3. What is the point of offering the case reference number�as I found the employee would ask for a case number and continue to ask me to detail the problem before transferring me to someone else. What is the purpose of offering the case number if I still have to discuss the entire issue before being transferred to the correct party?

4. Most technical support people I have reached have sounded far away and have been difficult to understand. Customers deserve support people who are able to properly communicate with the customer.

5. In addition to heavy accents and poor phone lines, these individuals always seem to feel the need to say, �Don�t worry ma�am� sometime during the conversation. When coming from someone I can barely understand, this line actually worries me a lot.

Ursula 11/28/12 3:36PM
I've been using 2011 for some time. I love QB and always have. I find it really easy to use. BUT... when I ever have to call in for tech support (which isn't often), I know it'll be a minimum 2 hr phone call. I need to upgrade to 2013 because some of the new features. I called to purchase the upgrade. I downloaded it and got an error. I had to call again and was sent to 3 different techs. The first day I spent over 4 hours on tech support just to be told that he took a bunch of Microsoft add ons off my computer "because it was running slow", but QB would still not work, so he was trying to put the MS files back on, because my computer "was running slower without them", but my computer wouldn't let him. I had to get off the phone at this time for an appt. At the time I got off the phone, my computer was not working at all! I set up a time for him to call me the next day and he called me an hour late. My computer finally download the MS files - EXCEPT 1! So, he tells me I need to get my computer fixed and have someone download this 1 file and then call them back to do the upgrade. He was going to leave me with NO QB! I told him I needed some kind of accounting software and he offered to download 2011 back on my computer - Offered? So, then he informs me that 2011 will not him validate it, so I only have the temp version for 30 days. I have 30 days to get my computer fixed. When I asked him if QB was going to reimburse me for getting it fixed - just to make it like it was before calling them - he said "no" because I gave him permission to do what needed to be done to upgrade to 2013. I DON'T THINK SO. I'm waiting until Monday to call my computer guy and then QB. At some point, I will end up with my computer being the same as before I called them - with the full version of 2011!!!! I cannot believe that they put the blame on me! And I did not give them permission to make my computer "faster." I was perfectly content on how fast my computer was. 10 hours over 2 days to end up with less than I had!

dzdcnfzd 11/23/12 7:57PM

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I am a bookkeeper and I've been using quickbooks for over a decade. I have always wanted a MAC but was afraid to switch to the quickbooks version for Mac, as I was told negative comments and as any bookkeeper my reports and ease of entering information is important to me. For my birthday, I was given a mac and the mac version of quickbooks. It took me 5 minutes to get used to it. It is the SAME. Looks the same, and honestly, I am THRILLED with the product. I honestly and completely recommend this product. There is NO reason why one wouldn't switch.

Marti127 2/2/13 6:38AM
I had no problem getting through . and the agent was very helpful and kind. Whoever gave bad comment is mean.

Anonymous 11/18/11 1:34PM
If you want a service tech with knowledge the only way to get it is to sign up for pro-advisor. When you sign up they include the payroll and latest version of quickbooks. Problems are usually solved in one call with a person from our country. The also bundle in other free services with your pro-advisor subscription: remote entry,merchant services I can not think of the others now but it is worth the cost to have the service, if I have a client having trouble with qb I can call and get a three way calling and they too get american service techs with qb knowledge.

Anonymous 11/11/11 8:10AM
Just got off the phone with Sara who was very helpful and quite apologetic for the shortcomings in the newest version (12.0) of Enterprise. However, "Ardie" with whom I spoke before Sara was very difficult to understand . . . and I'm used to interpreting heavy accents! I finally had to ask him to spell his name after I'd had him repeat it 3 times. So, I guess I experienced the good and the bad all in one call. I surely don't like the fact that they told me that mine was a "known issue" (and a pretty major one at that) and a fix was coming (though they didn't know when for sure), but Sara did a good job of telling me that basically they couldn't help me yet.

mslynn85 10/12/11 11:22AM
Loved my customer service man! Could not have been more pleased. He was very informative and solved all of my problems. I guess I got lucky :)

Anonymous 8/24/11 2:41PM
I had an outstanding experience with support person Elijah. I had no idea that my request was so involved, but Elijah made me feel so at ease and confident of his ability to solve the issue. He stayed with me the entire time and was competent, polite and very professional. People complain all the time about software companies which is why I want to take this opportunity to brag about the excellent results that I had with my rep. Elijah. Thank you Quickbooks....I continue to be a very happy customer.

hartbeat 6/17/11 11:13AM
I just called to cancel my payroll subscription and the lady was very nice and didn't try to sell me a bunch of other stuff. She cancelled my subscription and sent me a confirmation email and that was that, total of 10 minutes. Very happy QB customer here.

TF 6/10/11 6:43AM
I am sadiq nawaz the Account Manager of Bilal groups of Comapnies. Quick book is a good accounting software for a big comppany as well as for small company r business.

Sadiq Nawaz 00923339729720 2/12/11 2:39AM
TERRIBLE CUSTOMER SERVICE

Anonymous 1/21/11 1:49PM
I was monitoring my computer and found that QB get an form from me by email everytime I launch QB... Big Brother.. does not show up in my outlook, but my software tells me it happened.. watch out QB is watching everything you do. They of course say it does not...

ddoffrd 4/12/10 4:26PM
I had to register my QB premier 2010. I found it very easy and quick. The representative was very helpful and she knew exactly what to do. Either I was very lucky, or the others are missing something. Good luck to you all. BTW, I have been using QB for well over 6 years now.

Charles 12/4/09 8:43AM
I work for a small bookkeeping Co. We have clients with everything from 2008 to Enterprise and Point Of Sale. I have always found them helpful

PKH 8/5/09 1:24PM
I purchased QB Pro 2008 last year and 2 weeks ago my computer died taking all my precious data. like an idiot, i never backed up last month after completing tax stuff! 2008 data must be reentered. joy. i lost the software too. i called and they helped me quickly! wow. i even got a replacement CD free and it was expedited free! $35 value. she was so nice. im happy. and lucky from reading those reviews below. thank god!

kevin33315 5/13/09 10:38AM

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