QuickBooks Customer Service Complaints - page 2

User Reviews, Ratings and Comments

QuickBooks customer service is ranked #697 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.69 out of a possible 200 based upon 517 ratings. This score rates QuickBooks customer service and customer support as Terrible.

NEGATIVE Comments

501 Negative Comments out of 517 Total Comments is 96.91%.

POSITIVE Comments

16 Positive Comments out of 517 Total Comments is 3.09%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • QuickBooks

    Customer Service Scoreboard

    • 26.69 Overall Rating
      (out of 200 possible)
    • 501 negative comments (96.91%)
    • 16 positive comments (3.09%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.6 Issue Resolution
    • 2.2 Reachability
    • 1.9 Cancellation
    • 3.8 Friendliness
    • 2.3 Product Knowledge

Add your review! Return to the main QuickBooks customer service scoreboard page

Posted by Anonymous


Horrible, untrained support people, always need "look something up" should not take half a day to fix a problem.

Posted by Anonymous


Pathetic customer service. No way to email, submit a ticket, or leave a chat message over weekend. It is a circular flow of nonsense all to finally provide a phone number that says call back during business hours. It is the most pathetic customer service experience I've ever seen.

Posted by Anonymous


Would rather have root canal than talk to support

Posted by incolor


Total bait & switch. Quickbooks lured me into "upgrading" to their online version. I spent a dozen hours trying to import from Quickbooks to Quickbooks Online. You would think that they could easily import data from their own platform, but it only imported half a year of transactions. After I finally got it working, they wanted to start charging me 4x the published price. They said that I can't downgrade to their lowest priced product, that I would have to start over from scratch.

Their MO is to show an attractive price, then assist with a half-assed import into a more expensive product. You don't know what's going on until one day it all stops working until you pay for the more expensive product. And there's no way to downgrade. Tech rep said "I don't know how to do that" or "I don't know if you can do that" multiple times.

Posted by amyb


They steal money by charging the wrong amount and not making refunds as scheduled. They wear you down to the point of just giving up. I can understand that type of deplorable practice with health care insurance, but I don't know what your goal is.

Posted by Anonymous


the worst customer support EVER!!!!!!!!!!!!!!!!

Posted by Anonymous


New 2022 system has more features in bill pay and I needed to know how to revert to the simple processes inherent in QB 2018. Tried calling twice and the first time the man put me on hold and then disconnected me. The second time a woman tried to help me but could not explain the simple steps needed in the new system and then put me on hold and never came back.

Posted by Char


Terrible customer service. They advertise online chat. Not true. There are ONLY automated responses to links. I finally was able to get someone online and each time was rerouted to a no n-existent link. Called three times with 20-30 minute wait.

Posted by Anonymous


I am yet to find a QB help person who can answer 1 question. I am on hour 6 right now today trying to get a w-2 question answered. I was told that's "just how it works" and then she refused to let me speak to someone else. All they do is read a script. Usually. I know more than they do & I'm calling them for help. Ridiculous. This is the end of my association with QB.

Posted by nancy Scheewe


Jan 17 22 I called QB payroll support due to my Payroll liabilities didn't show AFLAC. I have been using Qb since 2008 and for the most part, the support had been good. I spent 3 hours with QB finally I hung up due to the man was making it worse. I called on the 26th 1st service person said I had the wrong dept, then the next 2 people didn't say anything after I explained the problem, they just hung up. I made phone calls to several different people for help, finally I called IT person. He knew right away what QB had done. They had made a new company file. NOw I have to put everything back into the right QB. This is going to take hours. When QB doesn't like your question, they just hang up. This cost me from 2 companies to correct

Posted by KriKri


I have spent 5 hours at this point with QB. I was lied to multiple times by their service people. My issue is still not resolved and my 2021 taxes are a MESS because of their error. RUN, dont walk from quickboosk.

Posted by Anonymous


They upgraded me to 2022 and lost all my information on Loan Manger. I have spent 6 hours on the phone since Monday with them. They will not put a Manager on the phone. I have been hung up on. Can't understand them to begin with. Last time I upgraded had issues with it also. Took them a while to get to the bottom of it. QB SUX

Posted by Lada


Just spend over hour on QB chat with support, after an hour wait they decided to disconnect when they could not fix the problem

Posted by KauAccountant


They are comingling personal and client billing information so they can make better sales. It has come to my attention that customer banking information is combined with mine an now I could actually pay my Quickbooks account with my clients checking account.They. do. not. care. Hours of my own time trying to "Build a case" with customer service so they can pass on the concern. That is how their customer service works. Even in an emergency situation like this wnere they have distributed personal banking information to the wrong person, they will not address it.

Posted by Charissa


40 minute phone call to have a refund issued for service that was charged but not needed. 5-10 for a confirmation number of a refund issued.

Posted by Abbie


Been using QB for the past 20 yrs, used various versions, etc. When my business closed I decided not to renew and let my subscription lapse. Needed to retrieve some information and my system was blocked. Called to find out what the issue was and I'm being told in order to have access to my company data I have to continue subscription with them. They were nice enough to suggest I go the monthly subscription so that i only have to pay for the months during which I access the data,, MY DATA MIND YOU!!!
What they are effectively doing is holding my company data hostage.
This unethical practice needs to stop and I for one am filing a complaint with the FTC, this is ridiculous!!!!

PLEASE GO ELSEWHERE FOR ACCOUNTING SOFTWARE, Intuit Quickbooks are nothing but leeches preying on innocent businesses.

Posted by hu123


If you have not use Quickbooks any version , please do not use it. it is getting worse and worse. I used for 16 years now, and hooked up. It is very expensive to change it for me now. I wish I never use it from very begining.

Posted by Anonymous


Intuit/Quickbooks has the absolute worst customer service I have ever dealt with...Absolutely horrible.

Posted by NYCKML


QBO or Quickbooks Online has the worst customer support I have ever encountered using any program in my life. They have zero training, admittedly tell you they know nothing about accounting and have no idea how the program works. It is singularly the most frustrating and worst run company. Why people continue to buy this is a mystery but I can see a substantial loss of market share in their future.

Posted by Anonymous


you absolutely cant reach anyone unless you call the sales line and BEG!! Online support is worthless and does not function.

Posted by Anonymous


I have been trying to fix a problem since July with Quickbooks and instead of fixing it they made it worse and when I ask for someone to call me they don't they keep telling me to go into my quickbooks and request a call which I have done several times and still no call. They are the worst with customer satisfaction

Posted by Anonymous


6/30/20-I feel exactly as everyone does & I don't trust them w/my QB Pro Desktop business account. I do not see why they need to control my desktop business checking account, their reasons are not advantageous to me & my business. What I see is that they want to control my desktop program that doesn't need any additional control or security, we have the Geek Squad & their Webroot program. They want to force us to have to go through their sign in protocol when we do not need it & if we don't do as they say they w/not let us into our PAID QUICK BOOKS DESKTOP program. This is too much power. I'm starting to feel it's time to find another company.
I use their online Intuit payroll & its OK for them to have an ID & pass word because the program is online. A few weeks ago they changed their format on how you pay your taxes. Before you would do your payroll & at the end you would go into the pay taxes file and approve the taxes. The next day you would get an email w/a conformation number that says that the taxes will be paid & a direct deposit transfer email would be sent as well. You are done w/the weekly payroll.
NOW after you do the payroll you go to the pay taxes & their is nothing to approve, you have to wait 5 days for them to send an email that states you have to approve last weeks taxes quickly because the taxes are due in 2 days. They are not completing the payroll in a timely manor, they are forcing you to keep checking your email (like you have nothing better to do) to complete your last weeks payroll. When I c/for tech support there wasn't anyone to talk to about a payroll problem w/an employee, I could text someone for help but no live person to talk to. I felt, what if I can't make myself understood by text, which has happened before? Now I've waisted a lot of time texting where a simple call could end the torture.
Yes I think it's time to leave them, so the question is who should I go to next--
any suggestions?!
CB

Posted by Anonymous


Horrible!!!!! They've hung up on me four times while I've been on hold for them over the last few days...........all we want to do is change a credit card :(

Posted by JayAccountant


Intuit needs a lot of work, their payroll within QBO is the absolute worse! Starting with customer service the support is horrible, payroll issues take months to get resolved. I've contacted them dozens of times for the same issue and it still does not get resolved. I learned my lesson and I am moving all my clients away from qbo payroll ASAP!

Posted by Neill


Useless issue resolution. 5 minite chats or callbcks are a plain lie

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