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Qwest

Customer Service Ratings and Comments

Qwest is ranked #52 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 58.22 out of a possible 200. This score rates Qwest customer service and customer support as Disappointing.

NEGATIVE Comments

14 Negative Comments out of 18 Total Comments is 77.78%.

POSITIVE Comments

4 Positive Comments out of 18 Total Comments is 22.22%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • Horrible--each and every time I call.
    Customer service reps are consistently surly, and for the most part, incapable of the most basic tasks. (Look up an acct number by name?! That's crazy talk!)
    In addition, there seem to be longer than usual wait times--at one point 12 minutes between talk times to the SAME CS rep. (Hope your coffee break was good!)
    I would rather have a root canal procedure without anesthetic than call Qwest.

    ColoMis 1/26/10 9:48AM

  • i waited all week to get my service connected..... never came. i call customer service and they gave me the run around.Thats not customer servuce or service.

    Irie 8080 1/10/10 9:13PM

  • This is the worst customer service I have ever received. I don't have the time to go into the whole ordeal but I will discourage anyone I can from using Qwest for any type of service.

    Anonymous 12/17/09 8:54AM

  • I called on the 21st of December, 2008 to have my DSL service disconnected. I was assured that it would be and left it at that. Four months later I received a bill for an outrageous sum of $340 or so. Immediately called customer support and was told that I never called and my DSL was shut off do to non-payment. They miraculously "lost" the recorded phone call I made and the notations on the account. The kicker is that I was told that even though my service was "disconnected" I was still being charged monthly because the service wasn't terminated. I had gone with another provider and told Qwest I would fax them the invoice I received from my new provider to prove it. I have no need for 2 internet connections. They basically told me I was lying and that I was going to be sued if I didn't pay it. Still haven't by the way. They have also stopped calling. Hopefully they figured out that I am not paying for a screw up on their end

    JD 11/7/09 11:44PM

  • I am very disappointed with the “customer service” that has been provided by Qwest. I have spent a much extended amount of time trying to resolve a problem with Direct TV. I know now that it is a mistake to bundle anything with Qwest.
    When Direct TV through a contract dispute chose to no longer carry Versus, a channel I specifically wanted and paid for a package that included. I contacted them and told them if they were no longer carrying the channel I had paid for as part of their advertised package I wanted to cancel the service. To me even if there was a contract they were not providing the service contracted for. I was hung up on; when I asked to speech to a supervisor I was disconnected. Their attitude was tough luck if you don’t like it. In another call when I said that I would dispute the disconnect fee I was told that they had my credit card number and they would get their money by billing it. I canceled the credit card.
    I received a statement from Direct TV showing zero balance. Now I have received a billing from Qwest with the disconnect fee included. Apparently you are there collection service. I have had several conversations with your “customer service” and was advised a month ago that Qwest would send bill back to Direct TV. On the bill I received a couple of days ago the charge is still showing. I called again and was told, after another extended conversation, that it did say that but it was a mistake. After the call a month ago I was called back by your “customer service” dept and advised that this was taken care of and the charge would not appear on the statement.
    When I questioned the mistake and requested to speak with a supervisor I was put on hold for several minutes and the same person came back on and said a supervisor was not available but that he had spoken to the supervisor and that the notations may have said that the billing had been changed but it was a mistake. I ended up being transferred to a Direct TV rep. I feel that I am and was just being given lip service and the run around.

    Jim 10/29/09 12:15PM

  • Of all of the companies that I do business with - I trust Qwest the absolute least. They are always changing things on there bill so they can rip customers off.

    upset 10/26/09 10:52AM

  • Qwest has horrible customer service. They promised us a Roku digital video player when we upgraded and never sent it. Call customer service? We spent hours with them and on hold. They said they know nothing and are sorry. So their employees are know nothing, sorry people. I believe it could be a scam. They told us TWICE a supervisor would call and they never did. Jerks.

    Anonymous 10/22/09 8:15PM

  • For the last 2 days my cell phone has been out of service, I found out today (thursday) after my daughter tried to call me. When I asked why to the support personel they told me it was because they needed to tell me my service will be disconnected as of the end of the month due to Qwest no longer being in the cell phone business. You have got to be kidding! These people dis my service for no other reason than thier propaganda. I have been with Qwest for over 5 years with 3 cell phones and 2 land lines. I also have the power to pull the plug on these idiots from my place of business. The modem at home, gone the modem at work, gone the 5 lines at work, gone the 2 lines at home ,gone. This company was customer committed now they need to be committed. I will NEVER use Qwest or Verison or any other company that is affiliated with ATT.

    nunya business 10/1/09 7:13PM

  • This company is scamming customers out of their own money. I have filed a complete with the FCC regarding their shady practices.

    Leah 9/16/09 12:24PM

  • I hear ya! Even their add on this website says their hours are 24/7 but that isn't true! We have also been receiving late fees for past bills stateing we owe them however, we have bank statements showing payments came right out of the account! We tried to fax the statements to them and guess what?? QWEST gave us the wrong fax number!!

    Tammy 9/14/09 5:44PM

  • Poor quality of headphones and microphones for customer service reps. - hard to understand. (This for a telephone company???)
    Lack of understanding of what different departments do in the Company. Repair does not know what Install does - Install does not know what Sales do - etc.
    Total lack of a central Customer Service to direct calls.
    Oh for the old Bell Telephone my Dad used and was so happy with. One call all problems were solved.
    Bob C

    BobC1109 8/6/09 1:33PM

  • Qwest has some of the worst customer service I've ever encountered. Every time I deal with them, it takes at least three hours on the phone, and then they only fix things when I threaten to cancel my service. Their phone menu tree forces you to repeat yourself several times, and when you do finally reach someone, they are obviously reading from cue cards and seem to be incapable of understanding that you've already tried power cycling your modem and restarting your computer. The only reason I keep my service through them is because they're still better than Comcast.

    RB 8/5/09 10:14AM

  • Your customer service dept should be open 24 /7 people work the same hours as you.

    john 7/4/09 12:52PM

  • They are absoloutely horrible. I had a problem with my bill and had to call five times in order to get it resolved and it was THEIR fault!

    dana Taplin 6/15/09 7:22AM

  • Submit your comment >>
  • my wife and I had a really pleasurable experience when he called about wireless for a computer laptop that we were going to buy;We were fortunate to talk to agent StDB,named Miranda, who had the patience and knowledge to walk us through the ins and outs of the subject. To talk to a person like this who is both knowledgeable and personable is so rare so that when we experienced it, we just had to let you know how much we appreciated it. I hope that you will see that Miranda is informed of our note

    customers 12/20/09 3:57PM

  • I spoke to Eric in customer service. He was able to schedule a service call immediately. A phone line, land line, has been having dialing sounds come in, and the problem has been unable to be fixed for years. So, the bottom line will be if the problem is able to actually be fixed or not, and what it will cost. So, the initial call and service initiation... excellent... but if the problem will ever be properly solved-- that is yet to be determined.

    ELA1 12/2/09 9:46AM

  • After hitting the pound sign about 10 times, I got to a recorded message letting me know it would be only another 3 minutes...and low and behold....I actually got a person. Get this, the woman was very courteous and did her job very well. The bad news is the piece of crap modem I bought from QWEST so I could use their internet DSL service failed after about 22 months. So I am now told, I need to go buy another QWEST modem. These idiots are telling me I need to go spend money so I can then spend money every month to use there DSL service but only after I pay for another modem. What bs. I have a Verizon air card and I will use it for $59 a month umlimited use and QWEST can screw themselves.

    Anonymous 10/8/09 8:57PM

  • 411 operator was a perfect example of what good customer service is all about.

    Anonymous 8/21/09 5:03PM



  Contact Information  
Customer Service
800-244-1111
Technical Support for DSL
888-777-9569
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