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Radio Shack Customer Service

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Radio Shack customer service is ranked #223 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 40.98 out of a possible 200 based upon 339 ratings. This score rates Radio Shack customer service and customer support as Disappointing.

NEGATIVE Comments

295 Negative Comments out of 339 Total Comments is 87.02%.

POSITIVE Comments

44 Positive Comments out of 339 Total Comments is 12.98%.

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Disappointing Overall Customer Service Rating
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  • I am very very upset with radio shack I have a scanner that i bought in feb and it suddenly stopped broadcasting the channels and i dont know why took it in to all three local rs and didnt get any help with it in fact the mgr at the martinez store said point blank she could not do anything with it it pssibly just needs reprogramming. I had the magr of that store in feb program it for me and he did, now this mgr wont do anything. I have a three hundred dollasr item i cnat use and cant get any help needless to say iam VERY VERY VERY ANGRRY

    Anonymous 5/16/12 10:12AM
  • On 5/10/2012 I made a purchase of a Samsung TracFone T245G; Radio Shack Cat No: 170-6852. While activating my phone the clerk continued to converse with another customer nearby. My issue is not with the phone. While reading the tracfone manual the next day I realized that my phone did not have a back cover over the battery as it should have. The clerk had forgotten to replace the back cover. I returned to the Desert Hot Springs, CA store #013156 on 5/12/2012 to get the cover. The clerk on duty mentioned having seen one but could not find it then; he recommended I return the following Monday when the clerk who (AR)had assisted me would be working again. Instead, I called the store on Monday and spoke to the Manager. I relayed my information to her, told her the clerk's initials as it appears on my receipt: AR, Ticket#028381 and asked when I might come get the back cover for my phone. The manager said she had to follow company policy, interview the employee and she would call me back within 2 hours. She also implied that I simply had lost the cover myself, had I looked in the packaging? I assured her I had looked several times and asked her why I would have the need to remove the back battery cover on a brand new cell phone? And why was it so difficult for them to provide me with the cover of a $14.99 cell phone?
    I have yet to hear back from the manager, who incidentally did not give me her name. Until this matter is resolved and I have the back cover for my phone I will never again set foot in this Radio Shack Store and will warn all of my acquaintances, present and future, that customer service is not a priority of the Desert Hot Springs Radio Shack, store # 013156 and that it is in their best interest not to shop there.

    bumpintheroad 5/15/12 2:57PM
  • worst ever experience - the store manager / employee was in her street clothes, holding an unlit cigarett in her hand (out side while I approached the store) chatting with wwich appeared to be a male friend, dissapearing quickly into the back room of the store.

    Just unbelievable!

    Anonymous 5/9/12 11:18AM
  • Purchased a leather belt holder for my cell phone on clearance for $3.96 the store manager asked me if I wanted to purchase a 2 yr replacement warranty for .99cents. I asked if it would replace the holder, he told me that even if it took $30 bucks they would replace the case. I go up there with my warranty and on the warranty it even says 2yr. cases replacement warranty. I was told to talk to a man on the phone, I did he told me that they would mail me a gift card for $4.96 what I paid for the phone and warranty.
    I told him that even on the warranty it says 2yr cases replacement, and asked him what the thought replacement meant. The manager is on vacation until next week and I told this guy I would talk to him.
    All I want is what I was told and what the warranty says.
    Very disappointed.

    Anonymous 5/6/12 11:00AM
  • I went to the Poplar Bluff Radio Shack with a cell phone problem. The manager told me that he did not have time to deal with my problem. I wanted to trade my phone in on another model, because my phone would not work properly. I was yelled at by another associate who threatened to call the police and have me arrested (?). This crew was so hateful that I cannot even begin to write down all of the insults that were hurled at me with aprox. 15 minutes. As a retired Human Resources Director, I am APPALLED that your associates are allowed to treat customers in such a manner. I have been a long-time customer of Radio Shack, and have spent thousands of dollars at this store. I will never again shop at any Radio Shack and will do my utmost to spread the word about the abhorent customer service that I received at the hands of your so-called "sales associates". If any of my employees had talked to our customers like I was talked to, they would have been terminated on the spot.

    Anonymous 5/5/12 3:34PM
  • I called at the Radio Shack shop in Lancaster this morning (4 May 2012). I asked the only man I saw in the shop (presumably the manager) if he could possibly have a look at my DAB radio which was not working. He looked at the radio, which had a few marks, caused by wear and tear, and said "I'm not touching that", and broke off to deal with another customer. I didn't hear that conversation, but the other customer left without buying anything. Then I asked him why he didn't want to touch the radio. "In that state?" he said. "If your house is in the same state as that radio, God help you!" I said "I'm a customer and you shouldn't speak to customers like that". He started shouting then and we finished up pointing at each other. I said again "DO NOT speak to customers like that". He said "I have done". I walked out. Needless to say, I won't be going in that shop again!

    David Dawber from Arnside 5/4/12 1:27PM
  • Normally I am a informed and careful shopper. This morning I walked into my local Radio Shack to purchase three 1.5v batteries for my grandson's toy. The clerk was nice and provided me with a three battery pack for the the toy at a price of $14.25. I made the mistake of handing over the cash thinking this must be a fair price. After thinking about the fact that I need more for other toys, I started to shop. The same battery's at Wal Mart were three for $5.65 and Staples had them for $1.65 each. Now I know why no one else was in the RS in Palatine, Il when I visited. No one can afford their over-priced items. If you own stock in RS sell it now. I really expected better of the company.

    Dr. Martin Gonzalez
    martgonzo83@yahoo.com

    Martin Gonzalez 5/3/12 9:38AM
  • The absolute worst customer relations experience I have ever had in my life! I went to get a usb to hdmi cable. (Search the internet and you will find them ALL over the place.) The person who called herself the manager appointed herself to "assist" me. She was insolent and hyper-vigilant. Secretly,I was concerned that she might be ill. Oh no, she was simply arrogant and rude. She was quick to tell me there was no such cable and that "...I did not know what I was talking about." She compounded her ignorance by trying to explain this magical scenario. She said that if I knew how usb worked and knew that hdmi only transmits certain types of data which are incompatible with each other I would not be wasting her time trying to find something non-existant. I finally told her to leave me alone that I would help myself. She refused. I tired of her beligerance and isults and unfortunately said that she was "being a jerk". She rushed to the phone to call the police and ordered me out of her store even though I had my hand on the door and was exiting. I asked to speak to the manager. She said that SHE is the manager! She did all of this with a fellow customer and employee in the store.
    I reminded her that I had been kind to her and that the cable does exist. She seemed to have had practice doing this. I even asked her if she was having a bad day?
    When is it ever acceptable to wretch all over a customer and tell them that they "don't know what they are talking about?" Radio Shack used to sell a cable config like I was searching for. Would that not be a hoot if they still do? I will be contacting the President of Radio Shack soon. Her employee is my witness. There is no excuse for this type of railing in public.

    Golden Rule 4/28/12 10:48PM
  • My AM/FM/weather radio has been turning itself off after five seconds. This is particularly disturbing during a tornado watch. I have taken it back to Radio Shack five times and received such advice as change the batteries (I did that), push the power button (of course, I did that), turn the knob (I did that), and let us keep it overnight to figure out the problem (I did that).

    The diagnosis was a dead internal battery (I didn’t know there was such a thing); the prescription was to charge the internal battery by plugging a power cable into the wall. (That took five visits?) However, the person who waited on me could not figure out which cable I might need. I went to Best Buy and bought the proper cable in five minutes. Goodbye Radio Shack.

    Bobbi 4/27/12 12:25PM
  • I went to a radio shack in arroyo grande, CA a few weeks and spoke for a long time with an employee regarding my electronics from Ireland. He guarenteed me this certain converter and adapter would work with my phone charger, hair straightner and hairdryer. It was fine with my phone charger but when I plugged in my straightner there was smoke and sparks and it blew three sockets in our home. Ive talked to the manager who was extremely rude, the district manager who was also rude and risk management. Risk management told me radio shack is responsible. Now the district manager is saying they're not responsible and risk management said they aren't. I need to know the next step and who I can contact. My straightner alone was $225. The manager also wont allow me to return this converter, saying that that is up to Corporate. But Corporate said its up to the store. Thank you.

    Anonymous 4/24/12 12:56PM
  • I am writing to lodge a complaint for the absolutely horrible service I was shown at the Radio Shack on Bluebonnet Blvd in Baton Rouge LA. I will never shop at that store again and will encourage everyone else I know to avoid using Radio Shack products and stores. I purchased a $32 cable that was not the type I needed using my Debit Card. I returned with the product in the original package, with my receipt and bag 5 days after the purchase. The sales person said that they would need to give me a cash refund because I had used a Debit Card, and that I would have to come back because they were "short" on cash. I have been a long time customer of Radio Shack and thought that was a little odd, but no big deal I would try and come back to the store one afternoon when hopefully the cash would not be "short". I returned this afternoon to the same store and was told that I would need to speak to the Manager who was busy in the back and so I was left to wait not 5 minutes, not 10 minutes , not 15 minutes but almost 20 minutes before finally the manager (who never got off of the phone in her office in the back simply said to an employee sales clerk, "see if you can give him his refund". The manager never got off of the phone the entire time I was at the store, and treated me (a 50 yr old attorney/father of 4) like a 3 year old. I am hoping that this email will result in other customers not being subjected to the same rude treatment. GW

    Wilsondad 4/22/12 3:36PM
  • we have been going to radio shack for all of our phone needs just recently i upgraded to a evo 3d and within the past month had to have it factory set three times. the phone is still under warranty by the manufactor. the phone is freezing up screen jumps to all different screens makes calls without me pushing buttons it has literally gone crazy and the associates at radio shack cannot help me.. i thought they were trained on these kinds of issues. will not upgrade or purchase another phone from radio shack im done with this business. finally was able to afford a smart phone and nothing but problems no one is helpful in this situation..only had the phone literally three months. these high tech phones are suppose to make life easier.. what a joke.

    rbam25 4/16/12 11:15AM
  • I have had a problem with my Velocity Cruz T410 since I bought it in late January 2012 at Radio Shack. It said on the screen that it was was Demo and Testing Model only. But I couldn't show them the problem because NO Radio Shack has WI-FI - it's an Electronics store !!! Finally I took a picture of the page with my camera and printed it to take with me. The manager of the store then said we had bought a "fix it" program so it could not be replaced. Let me go back and say that I went in Radio Shack looking for an I-PAD. She never mentioned they didn't sell them and told me how good the Cruz was for about half the money and also talked me into the "fix it" plan. I know I did have too, but I did sould like a good deal, but I feel like I was betrayed as she did not tell me the whole truth.

    So it was spent back to be fixed, I got it back and now I loose my android connection plus the "Must only be used for demo and testing purposes under penatiy of law" is back on my screen and then it will not connect to my WI-FI.

    I am so frustrated - I just want my money back - I've had it for 2 1/2 months and it has never worked correctly. I tried calling the customer service number and no one answers and it was during business hours. I tried several numbers on the list, but not one person answered me. I not sure if I am more frustrated over the Cruz tablet or Radio Shack. Be assurred they will receive plently of bad pubilcity from me.

    Kathy 4/11/12 2:47PM
  • About two weeks ago I went online to look at cellphones for an upgrade for my mom and myself. We received a free phone offer but had to provide a credit/debit card. I provided that information. After receiving the phones, we weren't happy with them and sent them back. In the process we got another phone, which of course wasn't free. I told them to take the money out another credit card and gave them that information. I checked my account today and they took the money out of the wrong account. When I called the customer service number,I was told from one of the supervisors that they can't credit my account and take the money out of the other account. I was told it was not a practice that they can provide. I called the corporate office and was told by someone there that they couldn't help me and to call the customer service number again. If this isn't a poor excuse for customer service, then I don't know what is. I referred about three people to get ugrades through radio shack online, but I have contacted them and told them what happen and they will not be using radio shack at all now.

    Kroctasha 4/11/12 7:39AM
  • Radio shack has become a place of harassment pushing phone sales. They are not interested in helping customers with customer needs they are only interested in their own selfish desire to sell phones for a profit. This is not a reflection of the employees but rather the corporate office pushing these policies. At this time of economic hardships felt by most Americans I feel these policies to push phone sales to those who don't want them or cannot afford them is in extremely poor taste I will no longer shop at radio shack and will strongly advise others to do the same.

    Outraged 4/7/12 4:02PM
  • Radio Shack in Lihue, Kauai, Hawaii is the worse store on Kauai for service. I go in there needing something and leave with nothing. The staff will serve others and not me. The next time I go in there I will have a camera and put it on youtube. Then the whole world will know how bad the service is.

    michael 4/6/12 10:31PM
  • Yesterday, I went to the Radio Shack store in Key Largo, FL to return a HDMI cable that was too short for my application. When I approached the employee at the cash register, he was serving one customer. I thought I would be next. But, when it was my turn, he rudely announced that I would have to wait as other customers were ahead of me. Huh? They weren't in line, but were in the store. After, I pointed it out, the other customers said for me to go ahead as they had more questions about their item.

    First item is What is your Pnone Number? Why?? Because. Next question What is your address? At this point, I advised that that info is not necessary. Just put the return on my credit card. The clerk then rudely pushed my item and credit card back to me and said "Leave the Store". Naturally I refused. I said "I'm not leaving. Call he police if you want to". Instead, he went to get his manager. With her, we finally got the transaction completed. I advised her withing earshot that "I will never, ever fisit Radio Shack again. Furthermore, I will make sure I tell at least 200 people of my experience. At this point, he got back involved and said that hed did not appreciate my racist comments. What??? Since when did refusing to give up personal information become racist? Frankly, I have no idea what race he was. Nor do I care. Playin the race card?? - for what??? To date, I have told 6 people.

    Never again Radio Shack.

    Key Largo Native 4/5/12 3:02PM
  • I went to store located on 32 and Bergenline Avenue in Union Cty, NJ, last week, Friday. I was very dissapointed at the fact that the only emplyee there at the time said that she did not speak English and I would "Have to speak in Spanish, because she spoke NO English". On top of that she gave me an attitude when I requested that she show me the options that they had for cell phone covers. She then threw the items on the counter and said that is the only options they had with a very arrogant attitude. We did not want to purchase anything at this point. Shouldn't the employees know how to speak English or at least make an effort as to what the customers needs are? We walked out and were very dissapointed, cute girl but no sales etiquette what so ever. Radio Shack should be more mindful of who they hire. English in the US should not be an option. Too much of an attitude for a person that can not communicate with Customers and obviously does not care.

    fbean@yahoo.com 4/5/12 1:11PM
  • Usually I deal with helpful informative people at Radio Shack, today did not apply. I purchased a new monitor and discovered I needed a HDMI-DVI, I checked online and YES!!! my local RS had it in stock.

    To make a long story short I was told the cable did not exist. He than insisted there was no such thing when I told him I checked on line before driving in and that it was also listed in my manual. He than sold me a cable that I couldn't attach to my graphic card. I blame myself for not walking out as soon as he told me a product listed for sale didn't exist. While checking the return policy on my receipt I did notice his initials were MF which made me smile and nod my head.

    BWG 3/24/12 12:54PM
  • Radio Shack in Huntington Beach (Magnolia/Adams) was fraudulent with my 85 year old mother. She had lost her Verizon phone and went there to get a replacement. She already had a Verizon account and was eligeble for a free phone. The jerks at Radio Shack opened a new Verizon account for her. I returned to remedy the issue, which it appeared to be okay, but nothing was actually done. When she lost her phone again, they openned another account (now she has 3 Verizon accounts). I ended up going to a Verizon store to clear up everything but had to pay early termination fees just becausse of the greed of these jerks for commissions. NEVER GO TO RADIO SHACK!!!!!!!!

    Anonymous 3/21/12 5:00PM
  • I recently took advantage of an extended warranty plan I bought through Radio Shack for a GPS. The warranty center gave me an authorization number to provide to a Radio Shack store, enabling the store to mail the unit in for repair at no cost to me – a process which should have taken only a few minutes.

    Instead, I spent an entire hour at Radio Shack being treated incredibly rudely.
    The store manager had one problem after another trying to get my information into the system and acted as though every error she made was my fault. First she told me I’d given her the wrong authorization number, then that she’d have to change the name on the account, then that I’d have to pay a $20 deposit, and finally that I had to sign an agreement saying I’d pay for repairs.

    Each time, it took a phone call to the warranty center to explain to her what she was doing wrong. Throughout the experience, she all but told me she was sick of dealing with me and walked away to help other customers. She regularly interrupted and talked over me, including when I was on the phone with the warranty center after she refused to talk with them again, insisting this wasn’t her problem.

    One hour and five phone calls later, the paperwork was finally completed. I just hope my GPS actually makes it to the warranty center for repair and Radio Shack doesn’t try to charge me on the back end!

    davish 3/20/12 3:06PM
  • I went to the RadioShack loc: 2414 W Kettleman Ln, Lodi, CA 95242 Last night. Will never go there again. Talk about rude. RUDE RUDE RUDE RUDE RUDE RUDE. WILL NEVER GET A PENNY FROM ME EVER AGAIN !!!!! RUDE RUDE, All I can say is there employee's are RUDE !!! If you don't want to help with a usb cable just say so don't just stand there and lean on a vacuum while the other guy is just staring at me like I'm dumb. Then try selling something I don't even need that cost so much more then a usb cable.I really didn't care if you were closing. I'm a customer and if I'm in the store you should do your job and help me not hurry me out then start laughing and talking about me after I'm hurried out of the store. It was very obvious you think its funny not to help someone. I was parked in front of the store and seen you both . How rude ! Never going there again ! Will let all my friends know about this store. Stay away from this Store !

    Stay away from Radio Shack 3/14/12 1:40PM
  • 3 times wrong item in the "correct" box. is this a RS joke? last time i trust "the shack." time is money and krapshak just cost me a couple of days of production.

    trying for a refund in the am. already ordered from a reliable vendor on line.

    tireiron 3/12/12 8:17PM
  • I HAVE NEVER WRITTEN A NEGATIVE REVIEW, REGARDING ANY BUSINESS OR ANYONE, IN MY ENTIRE LIFE.

    THAT ALL CHANGES TODAY.

    THE RADIO SHACK IN FERNDALE, MICHIGAN, LOCATED ON WOODWARD, HAS A WOMAN THERE, WHO SUPPOSEDLY IS THE MANAGER, WHO HAS GOT TO BE ONE OF THE RUDEST PERSONS ON EARTH.

    I JUST WALKED OUT. I WAS NOT GOING TO LET THE STORE HAVE ANY OF MY MONEY. I WENT TO ANOTHER STORE. THE PERSON THERE WAS POLITE... ANSWERED MY QUESTIONS. I MADE A PURCHASE.

    I WILL NEVER PURCHASE ANYTHING, NOR STEP FOOT INSIDE THE RADIO SHACK ON WOODWARD IN FERDALE EVER AGAIN.

    THE MANAGER... SHE SHOULD BE FIRED. SHE HAD THE NERVE TO GET SMART WITH ME BECAUSE I DIDN'T UNDERSTAND HER ANSWERS TO MY QUESTIONS. I DON'T TALK TECH. SO YOU'RE GOING TO GET MAD AT ME BECAUSE I DON'T UNDERSTAND WHAT YOU'RE TALKING ABOUT?

    I RAISED MY VOICE, TELLING HER NOT TO TALK TO ME IN THAT MANNER. SHE TOLD ME TO LEAVE THE STORE. I TOLD HER I WANTED TO LOOK AT SOME OTHER ITEMS. SHE THREATEND TO CALL THE POLICE!!!

    SHE SHOULD HAVE CALLED THE POLICE. THE STORE IS RUN BY CROOKS. DON'T BELIEVE ME? CHECK THE NEWS.

    Michael 3/9/12 11:12AM
  • I purchased a cd recorder for my wife for christmas. On Christmas we cound the bottom of the recorder was crushed. Returned it and mgr advised he noticed box was crushed when it came in. Radio Shack returned it for me. To date it has been over two months and I have received nothing back. The purchase was made in cash (almost $400). I have made personal visits plus e-mails to corporate headquaraters. To date no returned money, no replaced cd recorder.

    Ben Ozark Mo. 3/8/12 9:19AM
  • I bought a evo phone through Radio shack In 2011,and also the monthly protection plan. I was told when I purchased the plan that the reason why theres was better was than others is they actually replace the phone then and there if you have a problem with the phone. Well Im having trouble with the phone system itself, phone screen shakes,it wont dial the person i need it to, it goes off and dials someone else, its literlly going bonkers. come to find out when you go into the store you are given a phone number to call, you call and they ask for 100.00 before they ship you a box to you so you send your phone to them. Then you have to wait 3-4 days for them to look at the phone and figure out whats the problem, you may get your 100 back or they may keep it depending on what is wrong with it. I told the rep no way am i going to pay you anymore money..the phone should be under warranty #1, its not even a year old,number two whats the phone insurance for that Ive been paying for? I am so upset that this kind of thing goes on in big corporations and no one does a thing about it. A change needs to come about to stop the gouging on customers and the lies were told just to sell you a service plan!!! come on now cant someone take a look at all these complaints and launch an investigation into the practices of Radio Shack?

    liedtocustomer 3/7/12 12:13PM
  • We put 400 dollars in our Pay Pal account to purchase a computer, they cancelled the order for no reason. They attempted to blame Pay Pal. Now our money is gone for at least 3-5 days.

    They would not give a reason for the cancellation. They would not let me talk with their fellow crooks who deal with Pay Pal.

    I am a disabled, single, mom. This is frightening because our money is gone at least for now, and the laptop my son needs daily is out of reach waiting for Radio Shack to get in touch with Pay Pal.

    Radioshackvicitm 3/3/12 1:11PM
  • My experience is much the same as others here: A hostile, rude store manager who refused to complete a return, treated me like a criminal and then encouraged another customer to weigh in on our transaction. Just a bizarre experience. I have no intention of ever going near another Radio Shack store: high prices and the worst service around... now there's a formula for success.

    Radio Shucked 3/2/12 1:56PM
  • I am trying to get a schematic and/or service manual for a 20-285 unit and I can't get anyone who has access to any information on the product.

    So far the experience has been very frustrating

    Anonymous 2/29/12 3:27PM
  • Found an in store clearance item I wanted to purchase,drove thirty miles one way to the only Radio Shack store with it in stock.I showed the advertisment to the owner and he told me he didn't have to give me the clearance price because he was a franchised dealer.Why should they be able to carry the Radio Shack name if they arn,t going to honor the ad's?

    Val 2/28/12 10:29AM
  • Watch your receipt! They added an extended warranty to two five dollar cable connectors I purchased. When I called store manager, he just asked the clerk who says that I authorized them. IF you've ever purchased anything before, they have all your information in the computer.

    Clerk knew I was in a hurry. Warranty was NOT offered, and IF it was, there is NO way would I have taken it.

    I have to make a trip back to store to get my $2.00 back.

    TOTALLY DISHONEST!

    Marlenemwa 2/26/12 1:17PM
  • bought a mouse for pc at radio shack store on tezel rd along with warranty. mouse gave out took back to tezel store and spoke with chad and he said we can do an in store swap but we dont have in stock at this location so he sent me to the south park mall location on military rd and i had to wait for the store to open finally the store opens come to find out he sent me to the wrong store and i had to drive even further to the goliad and military location so i get to the military and goliad location and come to find out none of the stores do in store swap outs on warranty they only do gift card replacement for the amount of the product i was po i drove all over town to come to find out i could have done it all at the tezel location. most of the reps at all locations were nice and rude. never shopping here again

    vada6878 2/19/12 12:52PM
  • I found the store manager in the Cortlandville, NY store to be extremely rude. I purchased a pair of headphones there recently along with a 2 yr warranty. After only 2 weeks, one side of the headphones would not work. I returned to the store, with receipt in hand and asked for a replacement. Paul Golden, the store manager instructed me to call the number provided on a brochure to get a replacement. When I called the number, the person on the other end advised me that, since the headphones were only 2 weeks old, that the store manager should have given me another pair. Radioshack has a 30 day return policy. I returned the next day, asked the same store manager to look at my receipt again and to give me a replacement. His response was "oh, you think by looking at your receipt again will change my mind" (as to what he told me the day before). I had to point out to him that the item purchased was less than 30 days old and it was their policy to accept items returned within 30 days. He then realized I was right and he was wrong. However, I did not get an apology. I will never shop there again. Paul Golden is the name of the store manager. Very unprofessional and rude. During this rough economy, can't RS find a manager is polite to their customers. Lots of unemployed managers out there that I am sure would like his job.

    Anonymous 2/13/12 2:54PM
  • I purchased, in cash, a $5.19 coaxial cable this morning (store # 011219 S. Attleboro MA) and the clerk offered to sell me a protection plan on the cable. When I declined, the clerk persisted in telling me the cost was only a dollar. When I declined again the clerk pushed to tell me that there would even be protection if there was a "surge". After I declined for the third time the clerk then activated a screen on the credit card reader and told me to choose how much I was going to donate to MDA. He did not ask me if I would like to make a donation, he simply directed me to choose an amount. When I refused, the clerk said that I had to hit the "no" button. I came away from my experience feeling essentially abused by the clerk. Maybe it was just the clerk who was being a jerk but I was offended and certainly have no incentive to ever return to that particlar store.

    Anonymous 2/13/12 10:43AM
  • I wen't to "The Shack" to purchase a cable yesterday.I had to of been waiting in line 15 minutes behind 1 customer!!!! Cashier was unable to change her phone plan. Instead of just saying she was unable to do it...or just let me ring out the customer behind you ands I will continue to help you...she just ignored the fact that I was standing there to purchase this item.I know this may sound petty,but 15 minutes is a long time to wait for a transaction.I left the item on the counter and walked out.Went to K-mart and it took 3 minutes to get in and out,AND it was 8 dollars instead of 25!!! I don't know what to say about the way things are done any more.
    Poorly managed!!!!

    Anonymous 2/12/12 3:54AM
  • After dealing with Radio Shack regarding a Pandigital Ereader, I was very disappointed. (but not after visiting their website). It is obvious that they no longer have the best interest of their customers.
    I asked for a refund after my granddaughter was only able to enjoy the device from 12/26 to 1/26; one month. However, Radio Shack refused to refund the purchase price and instead wanted to give me a gift card. The ridiculous part was that their own stores had returned the devices back to the company. I feel that this was reason enough to refund my money. I tried on several occasions to contact their corporate offices, but no one answered the customer service phones.
    I plan to cancel my purchase through my credit card since Radio Shack refuses to listen or comment!!!!

    DISGUSTED 2/7/12 1:29PM
  • I went to the Plaistow, NH Radio Shack to get two Smasung Stratophere phones and they were out of stock. The problem is - they began running a promotion on 2/5/12 for free phones with a two year contract and I was there on 2/6/12...NO PHONES AVAILABLE!!!

    How can Radio Shack run a promotion and not have product in the store to sell to its customers...?

    The salesperson said he would check his Thursday delivery and call me if he received any Samsung Stratophere phones, or he would call around to other stores to locate a couple if he could.

    FYI, the salesperson (Richard) was very professional and helpful...it's to bad there's no support from regional managers, corporate, etc...

    Very disappointed...SMG

    SMG 2/7/12 11:09AM
  • I had made many purchases at Radio Shacks over the years, but now avoid the place.

    I purchased my FIRST no-contract cell phone on 12/12/2011. I emphasize the FIRST because I never, ever dreamed that we could live in the USA and have such a completely messed up, third-world retail and cell phone experience.

    It was a Virgin Mobile phone, Rumor Touch. This phone never once worked. I could not even record my own greeting -- it sounded like static -- and I tried over a dozen times [I guess I could believe Radio Shack would sell me a non-functioning phone, and I repeatedly tried to call customer service at Virgin]. The only single personal call I remember making is YELLING into the phone to a friend that I have to purchase a working phone and I'd call her later.

    I returned the phone a few days later and got my money back - for the phone only. The whole process was WILDLY stressful, as I was in the process of moving and reducing my expenses.

    HERE IS THE PROBLEM: Radio Shack (I went to the 1601 W. 17TH St., Santa Ana, CA) - rather than having you buy PHONE CARDS (phone cards was a new concept to me at the time) process a $45 payment at the register and then stuff the receipt in your bag of course. This receipt has an after-the-fact "contract" saying, in effect, you have just donated $45 to the "Virgin Mobile" company if the mfn phone does not work.

    VJD 2/6/12 10:35AM
  • Asking a person to call back when a store is busy is a lot nicer then putting them on hold for 5-10 minutes. If I was helping you and excused myself to answer the phone is 1 thing, but how would you feel if I just walked away from you with the phone in my hand to check something for someone who is not in the store?

    Anonymous 2/1/12 7:39PM
  • I just called the Radio Shack store in Aberdeen, Maryland to see if they had a wall charger for my cell phone. The employee asked me, now get this, to call back because there a lot of people in the store. Is this poor customer service or am I being unreasonable?

    Anonymous 2/1/12 2:34PM
  • The local retail locations are HORRIBLE. Especially, the Bloomfield Ave, Bloomfield, NJ location. The customer service is disgusting. They are very, very unprofessional and rude. I could never understand why people who are so unhappy with their job wont quit. Don't shop at this unless you want to deal with unhappy, rude and unprofessional service.

    Char01 1/27/12 10:24AM
  • I tried to order 3 Toshiba Laptop that were offered for 69.99 ea. I placed the order and received 2 E-Mails acknowledging my order as well as confirming the order. The next day i received an E-Mail stating that my order had been cancelled. I feel that I can't trust Radioshack to tell the truth.

    Anonymous 1/27/12 7:02AM
  • You have a TERRIBLE WEB PAGE. I have tried several times to order a product using on line services only to be unable to find "Check Out". So I tried to telephone my order and the phone rang one time and no one answered. STINKS! How do you expect to get business using this method of customer service?

    Sonny 1/25/12 7:45AM
  • In June on 2011 I bought a Blue tooth head set for my phone. The battery stopped taking a charge. No problem because I bought the protection replacement plan for $10.99. When I brought the defective product back to the store for my replacement they tell me they have to ship it out and I will get a gift card for the product and this will take 7 to 10 days. Just a real joke. I will think before I shop at Radio Shack again after this.

    Holding the phone 1/24/12 7:18PM
  • The customer service on 2744 East Tremont Avenue in the Bronx is the worst! I bought an mp3 player that was defective, would not turn on and was scratched. I did not even notice it was scratched. I returned it for another working device but was accused by the manager and the employees of breaking the device. They actually told me that I scratched it by taking it out of the box! I was so shocked by the way I was treated when I only wanted a working device and not to be hassled for simply returning a device that did not work. After grilling me, and trying to get it to work, the manager FINALLY relented and exchanged it. Do not shop there! They are very rude and highly unprofessional! This is a warning

    Diva1 1/23/12 10:33AM
  • RS of Veterans Blvd. in Metairie, LA. Last month I bought a laptop for $450 (reg. $550 but store manager told me it was a demo that was opened a month ago). The laptop had been opened since february 2011, not last month as the manager told me. All one-year manufacturer warranties expire in february, the shortest warranty every, one month!

    They talked me into getting the RS credit card and I would get 12 months interest free... bottom line after 4 phone calls, it charges interest every month.

    They said I would get a $50 debit card by mail as a gift for applying to their store credit card. The salesman told me it would take 10 business days. It has been almost two months and I yet receive my gift debit card.

    RS salesmen and store manager are nothing but scumb bags liars and they sell you false promotions that do not even exist, and outdated opened inventory!

    jvaldivi 1/22/12 11:12AM
  • a clueless sales person sold me a phone while waiting for a iphone 4s from sprint and when i went back to exchange the phone for an iphone he finds a small scratch on it and makes me buy an insurance and informs me if i have any problems with the phone i can return the phone with no question asked. i got the insurance and was having issues with the phone i called insurance company and i was told to go in the store and exchange the phone... once i go to the store another clueless sales person tells me they have to ship the phone in and i have to wait 2 weeks to get my phone back... i use my phone for business and i told them that was not possible. they should train their staff so they don't sell products just to make extra commission, or whatever incentive they get for selling more product.

    mortgageguy 1/20/12 12:35PM
  • Last month i bought a fan for my computer case.I did not have the computer case yet.It took me around 20 days to get the case.But while i was over that way one day i decided to go ahead and buy the fan from RS.I was told by the employee That i had 30 days if the fan did fit my case i could bring it back.I was not to sure when my computer case would come so i tested the fan in my bro's computer case to make sure it worked.Just in case it did not work before the 30 days was up so i could have returned it.Once i finally did get my computer case the fan did not fit correctly.When trying to return the fan.I told the lady that it did not work in my computer.She did not have a clue that the fan came from RS took them about 5 mins to find out.Then the lady turned around and told me their is nothing wrong with this fan without any means to test it she just said that.I explained to her it would not fit my case and i was told i could bring it back if it did not fit.Then she said but you told me it was broken.Then i said excuse me please review what i said.I never once said the fan was broken.Then she said well I'm not deaf i know what you said.Then she shaked her head and said ya like I'm suppose to believe that this fan don't work for you.So i asked could i speak to a manager.She called the manager on the phone and the manager told her to tell me to read my policy on the receipt.the Receipt policy said i had 30 days to return the item.Then i said may i please get a number to your district office.She changed her tone from snobby knowing the way she was acting by this point the manager walked in the store did not even hardly glimpse at the item and said nope no we are not taking this back.Their excuse for not returning the item was that their was dust on it where i tested it in my bro's computer for a day to make sure it was not a Dead item.The manager seemed like huge jerk and the lady was even worse she had a very snobby attitude.i just gave up on returning the item.When they handed me the Fan back they took the bolts and nuts from the Fan box and did not put em back in so i ended up leaving them.I will never ever shop at RS again.Kinda sad since i love building computers.

    If you are ever in Maccomb Mississippi never ever go to that RS .

    Anonymous 1/20/12 3:31AM
  • I went to the Radio Shack in Westerly,RI, and was appauled by the service I received, and unprofessionalism of the workers (including the manager herself). It took over 2 hours for me to get a phone upgrade, and even then, they told me they couldn't transfer over my contacts. I took it to a local AT&T store (which they kept discouraging myself and other customers there, from doing) and it took them less than a minute to do so. Furthermore, I was offended by how pushy they were, as they told me I needed to pay $100 to get a screen protector and phone case, and that I wouldn't be able to get them elsewhere. I went to Staples after that, and found both for under $4. I am completely appauled and don't forsee myself shopping there anytime in the near future.

    Belladonna 1/17/12 10:58AM
  • Trudy from Maryland,Waldorf store,I went in to get a replacement battery for my cordless phone, from the start the salesman BW had remarks which were very unprofessional, do you have the cordless phone I responded no he asked are you sure, the salesman checked the battery supply I asked if they had the b attery I needed because he picked up a battery and measured it up, he said how do you know if I have it or not,He than asked how I was going to pay, I gave my card to him he gestered as if he was putting it in in pocked and asked again how was I was going to pay,than he made a comment to my husband that I don't deal with red bones like may may here,I told him my bones are white just like yours, he said OHHHH sarcastic remark, I just took my receipt and left the store and posted a comment on the tell radio shack .com

    Trudy from Maryland 1/16/12 4:37PM
  • Yes I was in recently was in the pascagoula sorry and the manger of the store was very rude and had a very smart mouth. I was trying to see what could be done bout my kindle and the other associate was. very nice. The manger told me well go shop at W. Ialmart. I feel like that was very rude. I will tell my friends to never shop in that radio shack again unprofessional manger be and something. Needs to done.

    judy 1/16/12 9:44AM
  • On Friday the 13th I bought a Dual Port USB so I could charge my Ipad in my car. Today one day later the port fell apart when I pulled it out of the charger in my vehicle. I took the port back to Radio Shack, thinking I would be given a replacement. Davis the clerk on duty, ask me if I had the receipt, I told him I wasn't sure that I could find it. I paid for it by card he found a Duplicate on his computer. He asked me if I had the original packaging. I told him no he ask if I bought a warranty on a $20.00 item. NO I don't have the packaging; NO I didn't buy a warranty. He told me Radio Shack's policy won't replace the item. He also told me the USB port didn't fall apart the way I said it did, that it couldn't just come apart that way I said it did. I found my original receipt it said I have a month to return it. I called the store back and told Davis I found the receipt. He said do you have the original packaging I said NO he said store policy is not to take it back. I'm 60 years old I have never experienced a worse sales man in my life

    xx 1/15/12 5:32AM
  • Just visited this store, today, Saturday afternoon:
    Radio Shack
    Nampa Business Center, 2025 12th Avenue #140, in Nampa Idaho (208) 467-6901

    I asked for a simple to use item that plugs in and didn't cost much; the worker was more than willing to not help and not suggest anything and let me figure it out myself. As soon as I said I didn't want a headset and something simple and inexpensive he seemed to stop caring. Fine I took what he handed me although I noticed the package looked like it had been opened several times as it was quite greasy and scratched, obviously someone's return or being used by the store. The salesguy was polite enough but had a definite weird vibe and kept pushing warranties and batteries and such and gave me the impression middle aged women weren't his cup of tea. Anyway, I got it home, plugged it in, and nothing. Did a test in Skype, nothing. Okay no biggie I'm not computer savvy and also the thing barely stood upright it was so flimsy. I decided to upgrade to one with a USB that would install itself. Back to store. That's where the ugliness began. Got the next best thing, also with an opened package that was greasy and scratched to the point I was really surprised it was on the shelf. While he was getting my personal info, phone number, and while I was typing my debit card number in, some guy who I'm guessing was a personal friend of the employee, dressed in street clothes, was circling around the two of us, through the employee work area although he was wearing earphones and clearly not on the clock, -giving me dirty looks and smirking. I left wondering if my information had been stolen and my ears burning wondering what disparaging comments would be said the second I left. I'll never ever go back to this store and make sure my friends and family know what an unpleasant environment it is for women and non-computer geeks to shop in.









    Anonymous 1/14/12 2:38PM
  • Just visited your Great Barrington Ma store looking for an IPOD touch. The store did not have one in stock and the associate looked up to see where they were available. So far the service was fine. When I told the associate that I was going to another store he got annoyed. I told him if I didn't have any luck at another location I would be back, so he asked for my name so he could call me. That's when things turned ugly. We have a business in this town and he started to bully me about buying in town, being loyal to Great Barrington. Saying how would I feel if he bought his tires from another company(my family is in the tire business). I have NEVER been treated so disrespectfully in a store before. The associates name is Mick Romanowicz. We purchase items during the last holiday season from this store but will think long and hard before we visit this location. Sincerely Maureen Seward mseward2526@aol.com

    n/a 1/14/12 9:59AM
  • In June of 2011, I bought a RadioShack brand cordless phone from RadioShack in Salinas, CA. I never opened the box which contained the phone until January 11, 2012. At that time, I noticed that the phone did not work. The phone would not charge on its charger. On January 13, 2012, I brought the phone back to the RadioShack in Salinas CA. The RadioShack store did confirm that I bought the phone from their store in June of 2011, but refused to exchange phone for a working model, as they said that I waited to long to return it. One of the employees of RadioShack in Salinas, CA stated to me: "you should have bought the warranty on it." I explained to them that this phone had never been taken out of its original box until 2 days prior, and that I did not know that it was a non working phone prior to that time. I explained that I expected RadioShack to sell me merchandise in working condition, not merchandise that is broken and defective. RadioShack continued to refuse to exchange the item or refund my money. I explained to RadioShack that I would not do any more business with them because they are selling defective and broken merchandise and were not willing to refund or exchange that merchandise. They replied to me "ok."

    Anonymous 1/13/12 8:54PM
  • I contacted Radio shack customer service on Dec 21st to complain that I did not think they were using fair advertiseing pract. The flyer said on the front page a $10 gift card with any E reader I bought a kindle fire which some say is a reader some say it is a tablet tablets cost a lot more a kindle fire is just an e reader with more internet access. This add was like i said front page next to the kindle fires and the expensive nook. They responded quickly stateing that i would be contacted it is Jan 13th still waiting. and yes I have checked all emails junk and other wise. I believe I/we are entitled to the gift card i went there specifly to stay away from the giant stores.

    Anonymous 1/13/12 2:46PM
  • I purchased something online and walked into a store in Cordova, TN to return. The Store manager, Tee Richardson greeted me and immediately told me they do not accept online returns. The STORE MANAGER told me that. I told her it was clearly marked on the invoice that it can be returned at a store and she again told me I would have to return it to radioshack.com and that the instructions were on the invoice. I pushed the issue so she called someone. Although she spoke english, I could not understand a word she was saying on the phone. When she hung up, she accepted the return. This is a STORE MANAGER.

    Anonymous 1/12/12 1:10PM
  • Sorry to say this,about a company that I have visited for so many years,different stores, different locations in the country, as customer I don't understand why nowdays inmatures,arrogants and disrespectful young kids are put in front of stores as managers. I have walked in recently to a couple locations in passaic county NJ and as soon as you walk in, you hear a loud,disturbing and unappropiate regeton music, that you just want is to leave and forget about shopping, if you are with a friend or companion, can not talk, beacause music is to loud, is like you are walking into a night club or bar.It's enough, Radioshack have to take action or the company will go out of bussinness soon, it's no more a pleassure to shopp at this reatailer.

    unhappy 1/12/12 10:47AM
  • No customer servis
    No customer support
    Do not go in radio shack

    Worst shop , company 1/12/12 7:26AM
  • We had a bad experience , we went to radio shack in Dulles mall , virginia , we bought a battery for cell phone but when got our received it was some extra charge they didn't explain before payment, we wanted to get our money back but they said they couldn't and had a bad attitude with us, we called customer service with confirmation number that we are able to return which we did but guess what?? Instead of getting refund back it was another charge over our credit card. Please somebody help us.? I can not believe it but from now I will ask everyone do not shop from RadioShack .

    Money shack 1/10/12 8:30PM
  • I stopped by radio shack to ask if they were hiring and for an application. They weren't very busy in the store, however; the manager had me wait 5 minutes while he was behind the counter focused on the screen. Once I had his attention I politely asked if they were hiring. Without taking his eyes of off the monitor in front of him he told me that all applications were online. Rudest person out of the many places I applied or picked up an application at today. I won't be applying. Since when was is it too much to ask to have somebody look you in the eye when they're speaking with you?

    Anonymous 1/9/12 9:15PM
  • Irecently bought an adapter wire to connect my ipod to home theater receiver and it doesnt work properly.plugged in halfway it gets audio from left side, plugged in all the way it gets audio from right side. when I went to return it, the employee tells me he can only give store gift card even though I have my receipt,because i dont have original package.it comes in a simple plastic package for christ sake, who saves those? I simply wanted to return the item and get a docking system that matches my receiver.But now I am so frustrated with radio shacks stupid little policy that I will just take the loss & no longer do business there. I lose 13.00 . radio shack loses a lifetime customer. tuche

    amack 1/8/12 11:03AM
  • My family and I recently visited your location in the Hillcrest shopping center on 12/31/2011 between 4 and 5 o'clock. As we were going into the store the employee on duty was coming out of the store with a friend, and asked if we needed any help. I said we were going to look around and he said he would be OUTSIDE SMOKING if we needed any help. We went into the store anyway, and as soon as we went in we immediately heard foul language coming from one of the many televisions that were on in the store.

    They were all on the same channel, "MTV". So much inappropriate language was coming from the speakers that I had to go turn them off myself because I didn't want my son to have to hear things from a show that I don't even allow him to watch at home, much less expect to hear when we go into Radio Shack of all places.

    We finally left and of course walked right into the cloud of cigarette smoke from the employee and his friend right outside the entrance.

    The employees behavior and the experience we had while in the store has assured that we will never go into that location ever again.

    Virgil Cole 12/31/11 11:12PM
  • Bought a smart phone as a Christmas gift 11/23, opened on Christmas and touch screen was doa, try to exchange..nope 30 days is up. Was never offered extended warranty or informed that the exchange period would be over before it was opened. Salesman did not try to help. Neither did District manager both were rude to talk to. I tried to be nice but that did not work. Now I have to mail to manufacturer and wait. It seems they can't process a defective return. Will never shop there again.

    Magnum 12/31/11 6:52PM
  • We actually had never shopped at Radio Shack. But we received a gift certificate recently and decided to use it. Staff is unfriendly and unwilling to help. If you tell them they sold you an imperfect product that you paid full price for. They tell you you are the one that made the product imperfect and refuse to take the product back. If you ask them to prove their theory, they couldn't, but insist her theory was correct... They do not listen, do not care if their customers are happy, do not trust their customers, and even insult them. Worst shopping experience I have ever had in my life time...

    Anonymous 12/31/11 5:46PM
  • I went into the North Wales location to purchase a vga and hdmi cord for my computer i was the only customer in the store the sale associate stood at the counter on his phone i was in the store for at least 15 minutes and i was never asked if i needed help or even acknowledged, i will never waste my time with radio shack again

    ChevyJones 12/31/11 10:05AM
  • sales assoc. was aggresivly hostil and isulting to an elderly customer. then when i objected was told i could leave. i will never go to radio shack again!

    Anonymous 12/29/11 1:43PM
  • Bought phone and protection plan- waste of money! Brought into store, the "manager" said that plan is used if serviced once (only true for pre-paid phones), sent phone in for service, service denied. Made a lot of phone calls in circles to get absolutely NO RESULTS!! Went into sprint store for service and they fixed the phone in 2 hours for under 50 bucks!... I will never buy anything from RadioCrap again!

    anon 12/28/11 9:21PM
  • Shopped at Tandy/Radio Shack for 40 years; let them sign me up for a Radio Shack Credit Card last year with a $20 charge. Bill was posted over due less than two weeks after it arrived. Called and was told in extremely rude terms to pay the $20 and the $25 late fee or be sued. Never been in a Radio Shack since.

    Anon 12/28/11 7:36PM
  • i bought a kindle for my little girl for the holiday at radio shack at baychester center in the bronx. the kindle touch was on sale for 79.99. when my daughter open the box it was a different kindle when i took it back to the same sals person which happens to be the manager kg. he not only was rude in trying to help me he insist that the item i bought was the one on sale. which it was not because i looked it up first online before i bought it. so instead of dealing with the rudeness and not getting anything done i went to the store on gunhill where i learned that indeed it was on sale for 79.99 last week. but instead of getting it for that price i had to give a additional $20.00 for the reader which is not fair i should of been able to get at the same price it was at the time i purchase it. bad business by the manager mike at radio shack at the baychester shopping center. sincerely jimmy burgess concerned customer.

    Anonymous 12/28/11 4:01PM
  • Went to rs for itune gift cards. They were advertised $5 off every $25 purchase however the cards could not be activated. Went to 3 stores all with same problem. They told us it was due to system overload and that we would have that problem at any store. What bull we left and went to kmart 2 minutes away and had no problem. How convenient right...needless to say bought nothing..how frustrating!

    Anonymous 12/24/11 1:11PM
  • I got a great deal on a camera ($45) and got a service plan ($30) to get it replaced if it failed. When I read the service plan, it said that the "replacement" would be a radioshack gift card for the purchase price, not a replacement. Since it makes no sense to spend 67% of the purchase price to possibly get a $45 gift card (would you pay $13,000 for a car warranty?), I attempted to cancel policy. I have now called four different phone numbers, used the online chat, and been into the local store twice - they will not cancel the plan without taking back the camera or charging me a "service fee" even thought the paperwork (section 18 if you want to read it) clearly states a full refund in the first 30 days. I will not deal with Radio Shack again.

    Anonymous 12/23/11 8:41AM
  • My friend and I were in Radio Shack on Santa Clara St in Hayward to return and re purchase a different head set for my father. The girl at the counter said why don't you return it to the store you bought it from. I asked about small head phones for my 91 year old father and the manager Nate said he did not know if they carried anything I was asking about and said probably not without looking. I went the the wall and found what I was looking for. I asked Nate the store manager about changing the battery he replied he did not know and you would have to buy a new headset when the batteries died. He did not look at the headphones. I said there must be a way as the box said rechargable. Both the girl and Nate seemed indifferent to us. My friend was interested in a cd player and asked to hear the sound. At this Nate seemed short and put out. Well I did exchange the head phones only because I was limited for time and left the store knowing I would not return the the store on Santa Clara St in Hayward not to mention lost a sale and a future customer in my friend. Terrible experience.

    Anonymous 12/21/11 11:34AM
  • I purchased a 4S from Radio Shack 2 weeks ago as an upgrade to my 4 (I am still within my 30 day cancelation window as described by federal law). I decided the difference wasn't worth it and just went in today to return it. The manager tells me that they cannot accept it because it has fine scratches and is not "like new". He even went so far as to pull out a flashlight and shine it on the phone to expose scratches. First of all, to go to that extreme to expose a scratch is obviously something that has been handed down as corporate policy. This is contrary to how everyone else operates. You have 30 days to return the phone for any reason period (except abuse). This is obviously a corporate decision to not take any returns on iPhones and is more of a Radio Shack scam. It's not like they are going to put it back on the shelf and resell it even if it does look perfect. I phoned the district office and am awaiting a returned call from that manager.

    Bakerfoto 12/20/11 12:15PM
  • I will never shop at a radio shack again.
    Ordered a GPS over the inter net and had it
    sent to a store. I live a thousand miles away from the store. I was told I would have to come in to the store with my credit card to pick it up. Explained this was a Christmas gift and I lived a thousand miles away. GPS is in Ga and I am
    in Mi.

    Anna 12/20/11 9:10AM
  • i went to radio shack at dulles town center, sterling, virginia for the first time in my life and i am determined to never shop in radio shack ever again. i went to this store wih my husband and brother-in-law (who used to work in radio shack) to switch our phone plans and get a new phone. the assosciates named Mohammed and Eric were really nice and listened to our needs and helped us. But the manager named KYLE of that location was so rude. first he comes in and gives us a dirty look, then when my brother-in-law tried to explain the problem, manager responded so rudely which is not acceptable. his exact words were "I CAN READ ENGLISH VERY WELL THANKYOU" i mean what the hell is that supposed to be. then he did something that really made me furious. this other couple walked in and his expressions totally changed. this white couple walked in and he went beyond limits and got really nice with them and spent like an hour to help. what is this suppose to be. that you treat a costumer very badly and talk rudely to them and other couple walks in and he gets nice all of a sudden just because we have different ethnicity. that felt so racist and i was so furious that i was just about to blow up. radio shack corporate people have opened so many stores all over nation, but do they even bother to come to those stores as secret shoppers and see what kind of people really work there. and most importantly, do they even check what kind of people they hire in stores. that was my first visit in radio shack in my whole life. and no matter what happens i am never going to spend a penny at any radio shack no matter what location. even my friends don't want to go to any radio shack after this.

    ruby 12/14/11 5:40PM
  • We waited in line on Black Friday for the Xbox360 w/ Kinect bundle. We were 3rd in line and they only had 1 Xbox in the store BUT they said to everyone who wanted one it would be ok because they would mail them, for free, to us. Should've known right there that we were being scammed but we waited so long that we had to take the chance. Well 2 days later of course we get a call that something went wrong and our orders didn't go through, and they were sold out of the Xbox and we would get a raincheck on them but not guaranteed by Xmas. However everything else that I purchased on the same order (that they also didn't have available) to have shipped went through just fine. So it was just the Xbox that didn't go through on my order, really? So they normally don't sell Xbox in their stores and somehow they are going to get more in stock? I don't buy it. They're not going to make my family wait around for nothing and collect interest on our money (and god knows however many more peoples) to just cancel our order months later because they will never get any more. I also don't buy that they would spend so much money to ship, for free, all these items to people when they could've just had them in the store to hand out? Makes no sense. Makes you think they never really had any in stock to ship to people to begin with...

    Nobora 12/10/11 9:21AM
  • I purchased a xbox 360 w/kinect bundle on sale, was told it would arrive the next week. the next week came and I was told it is not in yet,then a few days later was told they do not know when it is comming, then a week later the store manager was rude and said they have no Idea and they cannot help me. the Rep for Hawaii then called me and said they shoudl have never sold me something they ran out of, because I apid for it like I was told I have only 30 days warranty on it even though I did not have the product. i was told by the Rep i would have to buy a extended plan to protect myself in the evn the product did arrive after the 30 days and it was defective or broken, otherwise i would be oyt of luck because they will not give me a 30 day warranty even from the date the product it picked up. it is from the date the product is paid. Sooo pretty much, do not belive the sales rep, customer service of Rep will not help the customer. i will never buy anything from Radio Shack again. My 20+ plus years loyalty is over and I am telling everyone that I know about this. Bad customer service. All they had to do was warranty the prodcust from the day i pick it up. whenever that would have been.

    NeverRadioShackagain 12/9/11 4:35PM
  • RS Protection Plan is the worst thing on earth... What is this procedure of calling (because no the internet application doesn't work, plenty of bugs in it, so you have to speak to a rude employee showing no consideration for the fact that English is not your mother tongue), having an authorization number, drop your defective device at the store, wait for UPS to pick up the device, receive an email with a gift card, go back to the store, buy the exact same device (that you hope will work fine)??

    (Wouldn't it be easier to just make an exchange at the store?)

    I'm really wondering why I paid 15% of the product price for this protection plan...

    Never again RS!

    Billi 12/9/11 12:05PM
  • buyer beware: forget about trying to return anything to the store for any reason. the answer is no and they will find any excuse not to accept the return, even if the item is defective. here are their lamest and most common excuses: the manager isn't in (he never is), you didnt buy the protection plan, some of the packaging is missing, the item is used (duh), you'll have to come back another time, etc etc. their products generally are of low quality and likely to fail in use. i will never shop there again.

    tim 12/6/11 11:30AM
  • I BOUGHT , A WIRLESS HEAD SET FOR MY DADS TV AT THE PRICE 89.99. MY DAD COULD NOT USE THEM SO BROUGHT THEM BACK TO RADIO SHACK. THEY TOLD ME THEY WOULD EXCHANGE THEM BUT THERE WOULD BE 44.99 BRING BACK FEE. THIS SENT ME THROUGH THE ROOF, ANYWAY THEY GOT ME FOR 44.99 BUT I'LL NEVER SHOP AT R.S. AGAIN, AND THERE'S 62 MEMBERS IN OUR FAMILY THAT WILL NOT SHOP THERE AGAIN. I HOPE IT WAS WORTH RADIO SHACK.

    GREG MULLINER 12/3/11 1:13PM
  • WEll, tried to call their customer service line...and no one answers. This company is terrible.

    Anonymous 11/30/11 9:27AM
  • I have ad the worst customer service in the Havirhill Masss store The new manager that they just hire is anprofessianal not helpuffell at all .I was a the store a couple times and she never once helped any one she always has a excused .This store will not be open for very long if she remains there All the other employes go above and behond to help with any ?? Not like her she just sits around and when you came in to the store she jumps up and askes if you need help but after a couple ?? she gives the i don't have or i don't know excuse sorry i can't help you or sorry the computers are down ,we always buy stuff there but now that she is there i will go else were

    Anonymous 11/29/11 5:04PM
  • I made an online purchase at radio shack at 12:00 am Thanksgiving morning. They were offering their Black Friday sales online Thanksgiving day. It was a christmas gift, at $100 off the reg. price. The paid reciept I printed out at the time of ordering said it was in stock. At 9:30 am on Black Friday,the next morning and 4 hours after the stores all opened, I receive a email that the item I ordered was backordered and would be shipped 15-30 days!!! 30 days is christmas eve!!!!! I will never again make any purchases from radio shack, had other issues in the past, along with being rude and having no knowledge of their products.

    buckeyecrazy 11/28/11 5:52AM
  • never get anything at radio shack very rude people in PA told all you can do is ONE return with reciept people are very disrespectful, and have no customer care. I would never recommend to purchase anything I bought an item never opened it and still was never able to return it

    kack85 11/27/11 10:51PM
  • Every time I buy something from Radio Shack it turns to junk. A charger I bought there on worked twice and I purchased over $100 in recharge batteries. Most of the batteries that I charged leaked or something. They have NO CUSTOMER SERVICE. I found a charger at Target for half the price of radio shack and it works great.

    stack 11/27/11 1:55PM
  • I am very disappointed in Radio Shack. I bought a Magnavox VHS/DVD recorder/player almost a year ago. At first it worked then it started to eat tapes. Today I took it to the Radio Shack store in Warren PA for the fourth time. They are sending it back for the fourth time. I have done everything Radio Shack has asked me to do in trying to get this machine to work. I even bought a brand new tape, as suggested, at Radio Shack and the machine ate that tape up too. I have reunited at least 5 tapes. Now I believe it is time they replace it. If this isn't resolved, I will never step foot in a Radio Shack store again. My friends all know how I have been treated and they aren't happy either. I am very frustrated!!! I like the machine and it taped the shows and I watched them, but when I went to take the tape out it stuck and I had to pull on it. Thank you for reading these comments.

    pjdmorrison@msn.com 11/26/11 8:58AM
  • hi,today is black friday and mostly store have blackfriday sale.like same sale have radio shack morining i want radio shack buy to to boost sanyo innoundo only 1 phone.today phone price is 39.99 and they cant salleing this phone without new 50$ activation.i have alraedy boost phone no and i dont need new activation. and your add not explain you are not buying phone seppretly without activation.so why you start sales on your products.and any costumer if they have like this problem they feel bad. and like this problem is not first time before i have same problems.store located -2935 3rd ave bronx ny 10455.

    waseem 11/25/11 10:52AM
  • I visited your Zumbehl store yesterday around 2 pm. I needed to return a bluetooth device that is defective. I laid my product and the receipt on the counter. I went to look at the bluetooths. Another associate gave my receipt to another customer. I was so angry. She was to lazy to reach over and get a new pamphlet and gave mine to customer with my receipt in it... To make matters worse they tried to look up my receipt in the computer and of course my name is misspelled in your system and they couldn't find it either. Also to make the matters worse I was going to change for a cheaper bluetooth and they told me it would take 6 weeks to get the refund difference. 4 different associates were butting in while my person was trying to talk to me.. How RUDE. I became so angry I left . I still need to change out my bluetooth . I took out your special insurance and that must be a joke! All I want is a bluetooth that works! Your customer service people are not nice at all.

    sooz 11/23/11 2:52PM
  • I have tried to reach someone/Anyone about a radio shack light module that I have and I have never got a run around like this.
    If you need tech support it will cost up to 58 dollars for a answer. What a rip off. You can bet Radio Shack wont be on the buy from list for Chistmas.

    Anonymous 11/21/11 1:49PM
  • I found the head set I came for at the Maplewood Mall in MN. I stood there at the cash register waiting to be helped. There were 2 employees there. One helping another customer and the other guy was too busy checking out girls at the store. I thought he was going to help me after making his remarks about the girls. No! He didn't. He left and get more information on the girls he was checking out. I shouldn't have to wait that long to be helped when the store is that slow. I then informed the employee helping the other customer I am ready to check out after waiting for 5 minutes. He yelled for a female employee and she rung my purchase. Of course this is a Christmas present and I asked for a gift receipt. I stood there 10 minutes watching all the employees of the store(3) try to figure it out. This is a waste of my time. I wanted it returned and will go somewhere else since they can't figure out how to print a gift receipt. The employee who was busy checking out the girl voided the purchase and shows my me the receipt it was cancelled. I'm very irritated by now waiting get rung up then dealing with employees who doesn't know how to print a gift receipt. Really! He showed the receipt to me???? He didn't give me a copy of my receipt it was returned! I have never had a store show me their store copy as proof purchase was returned and didn't give me a copy. I'm thinking these employees are full of crap. I asked for my receipt. He looked at me like oh... you want a copy? He said sure I'll make a copy. Went to the back room and I waited another 6-7 minutes. Really! I'm ready to walk out. I'm pissed now. Right when I decided I'm going, he comes back with the receipt and gave it to me. These employees of Radio Shack are poorly trained and needs new management. I will never go there again.

    mass12 11/15/11 7:30AM
  • We bought a GPS a few weeks ago. Three different associates helped us pick it out and all three promised that if we brought it back for a different model within a month, we wouldn't have to pay a restocking fee. We would only have to pay the fee if we returned the unit. They promised. We went back last night to get an upgraded model. One of the girls there last night was one of the original people who said it would be fine. The other associate said no, we have to pay more. She called a supervisor and told him. The associate who had helped us before even confirmed to the supervisor that yes, she and two others had told us that. He said sorry, pay the fee. That would cost us an extra $30 IN ADDITION to the upgrade cost. We would not have bought what we did if we had known this, and we were pretty upset about it. We believe it is bad costumer service to penalize customers because of associate error (especially when THREE associates erred and one was there to personally admit to it). Either way we lose. I let the associate know we wouldn't be returning to Radioshack. I request staying away from there. Here is a heads up. Family and friends have been advised to avoid RadioShack. Stupid to lose so much customer money just because of a restocking fee. Shame for them.

    Anonymous 11/8/11 10:20AM
  • Just visited the second Radio Shack that marks its prices lower on the shelf than at the register. At both locations, the reply I got was "they don't tell us when prices change." At the Landmark Mall, Alexandria, VA store, that was the line I got from both the clerk and store manager. How does RS make money if employees and managers don't know the correct prices? Or is it a deliberate swindle?? Today, it was a sales associate at the Parkway Market Place store 011795 at 5004 Ferrell Parkway, Virginia Beach, VA 23464, sales associate "DC" who told me this when I noted that 3 of my 4 items were overcharged at the register by as much as $2.00 higher than the marked shelf "Sale" prices. The items in each case were for radio repair supplies. I got a refund and left without the 49.00 worth of items, and will go to Northern Tool for them. Is under-marking prices on the shelf a company-wide practice??

    hoosierdaddy 11/5/11 1:52PM
  • I purchased a $220 LG Neon II phone 40 days ago from Radio Shack online. To put it mildly, the phone stinks. I can sometimes call it while standing next to it and it doesn't ring, even though it's ringing from the phone I'm calling it from. Sometimes it turns off by itself too. It's not broken. It does sometimes work. But much of the time just doesn't receive calls.

    It's for our babysitter so we need to be able to reach her.

    When I called Radio Shack customer service to exchange it for a more expensive Blackberry, they said it was past the 30 days of the order date?. I said, "but the phone doesn't ring sometimes;. You're telling me that 40 days after ordering, I'm out of luck and stuck with a $220 piece of junk?" To which, they answered, "yes?."

    I asked to speak to a supervisor but they told me no one was available". Horrible customer service is an understatement?. Especially since I was ready to buy a more expensive phone in exchange.. Never buying from Radio Shack again. And will be sure to spread the word.

    RadioShackBlows 11/1/11 10:35AM
  • I purchased a $220 LG Neon II phone 40 days ago from Radio Shack online. To put it mildly, the phone stinks. I can sometimes call it while standing next to it and it doesn't ring, even though it's ringing from the phone I'm calling it from. It's not broken. It does sometimes work. But much of the time just doesn't receive calls. It for our babysitter so we need to be able to reach her. When I called Radio Shack customer service to exchange it for a more expensive Blackberry, they said it was past the 30 days of the order date. I said, "but the phone doesn't ring sometimes. You're telling me that 40 days after ordering, I'm out of luck and stuck with a $220 piece of junk?" To which, they answered, "yes." I asked to speak to a supervisor but they told me no one was available. Horrible customer service is an understatement. Especially since I was ready to buy a more expensive phone in exchange. Never buying from Radio Shack again. And will be sure to spread the word.

    RadioShackBlows 11/1/11 9:55AM
  • My family decided to purchase a monthly plan on September 11th for the first time. Before we just had pay-as-you-go phones, but we decided with everyone at all different places all the time we needed a phone. I purchased two iPhone 3GS and a flight 2. We were told when we purchased them that the activation fee would be waived for all 3 phones. The manager, Jeff, gave us his word more than once that this had been done in the past when the AT&T Representative came by the store and it had never been a problem. The first time I activated the phones and chose a plan other circumstances kept me from accepting it and Jeff assured me that he had it cancelled and the numbers deactivated. I had signed no paperwork on this activation. Later that week, we finally activated the phones and purchased the plan.
    The first month came and we were billed for 6 phones not 3. It just so happened Jeff the manager had never deactivated the first cancelled activation process. The second incident was shortly after, a little less than a month after we had received the phones. My wife did not like the Flight 2 and decided she wanted the Evergreen. We went to Jeff's store to exchange it and decided to just give the phone back and get the Evergreen at a different RadioShack. When we gave the phone back to a sales associate named Devon, he never handed me the SIM card. When I went to the other store to get the new phone, it turns out he had never deactivated the Flight 2 so we were at Radio Shack for 2 hours getting that situated. It turns out I was paying for a phone my wife was not using.
    We thought we were done with this mess until last week. I received a bill saying I owed the activation fees and if I did not pay my phone would be shut off. Jeff had said specifically to not pay those fees when I got the first bill. So my daughter called their store 3 times that week to speak to Jeff. Each time Jeff could not get on the phone and the sales associates assured my daughter that our phones would not get turned off. On Thursday of last week our phones were turned off. When we called RadioShack, Jeff was again not in and we were directed to go to the nearest AT&T store because "they would be more help." So we did. After 45 minutes on the phone with an AT&T representative named Wendy it became our lifesaver as we got everything taken care of. Jeff never returned any of our calls and seems completely unconcerned with the fact that he lied. I was extremely disappointed. I would like a RadioShack representative to contact me.

    Dissappointed 10/27/11 6:35PM
  • speaker broken on blackberry. phone returned and new one purchased. Received call from someone who said they bought it on eBay and wants her code to unlock the phone. Upset that he has her information. spoke with 3 reps at radio shack and say that they don't know how this happened. Spoke with Virgin Mobile the carrier and we were told not to worry about it. eBay person said that Virgin Mobile told him to contact my daughter saying he needs the code. Don't know how he got her information and don't even know if phone had everything cleared when it was returned. Don't know where to go from here...Help

    lindylou 10/27/11 6:32PM
  • On 10/17/11 I purchased a sandisk cruzer 16G. I used it for a few hours and it failed, it became write protected. I called sandisk tech support and they told me to return it - there is no fix to remove the write protection it had after normal use. On 10/18/11 I brought the receipt and the defective unit but I didn't have the box. I told the manager to take the replacement unit out of the box, then she would have a box, just as if I brought in the box only I'd be leaving without the box. After much arguing, the sales people stubbornly refused, and the male saleperson shoved me to the wall, put me in a head lock and bodily forced me out of the store. If that's their return policy , those folks are thieves and strong arm robbers. I'm out $22 and a defective item, all because I'm supposed to keep the wrapper? I never had a flash drive fail yet. It's only a thumb drive. Radio Shack will no longer get my business. It's Best Buy all the way. They make those exchanges as I suggested a normal way of doing business. And why do thugs run the Irvington store, where they rough up old people who complain about an archaic store policy?

    Robert 10/18/11 3:13PM
  • I brought a Cruz tablet Oct. 03, 2011, and tried to return it the next day, to find out I couldn't, due to serial numbers on the package not matching the device, plus I brought a two year service plan, if I'm forced to keep the device, and it needs service, it may be another problem, I really think their is a real issue with Radio Shack, so anyone, and everyone buying anything from radio shack, should open the product in the store, and check the serial numbers, to make sure they match. This is not fair to the consumers and I think it's an unfair pratice, cause when you buy something you shouldn't have to pay for someone else mistake, I am very upset with radio shack, and everyone I know will hear about my mishap, and I'll do everything I can to let everyone know of this mishap, from facebook to tweeter about Radio Shack Corp.

    nthnyddly 10/17/11 8:50AM
  • I bought a 50 dollar pair of headphones at this location. I even sprung for the insurance which I almost never do. After one week they broke while I was wearing them on my head, cracked. That's OK, things happen. So I tried to return them to the same location the next day, had the receipt and everything, it had only been one week.

    They wouldn't let me return them. Actually I was interested in exchanging for a more expensive pair, but no. I was told because there was physical damage and it was not a malfunction I couldn't return it. Now , I had not thrown them or stepped on them, they simply broke. Again, it had been one week, I had the receipt AND insurance. no go. I was out 50 dollars! I persisted they told me to call customer service, I did, same thing. I went to two other Radioshacks and everyone just shrugged at me. ONe person suggested I call Sony and they would replace them. Still though, if someone has a receipt and insurance and is within the time limit.... I mean seriously?

    I was a retail manager for 7 years. I understand that companies have policies but managers are supposed to be able to make an executive decision in order to keep their customers. That's why they're in charge, to drive sales and satisfy customers. Regardless of the policy this was a terrible way to treat a customer. I was out 50 dollars one week after buying headphones that broke in a situation that was not my fault. As a result I no longer shop at Radioshack. I hope they read this and rethink their polices.

    Anonymous 10/13/11 9:22PM
  • Store # 01-3609 in Downtown Burbank, what a piece of garbage! Always out of everything, WORST EVER customer service. They have such a high turn-over rate that every time I walk in/by the store there is a new sales rep at the counter. Every time you look for something specific the answer is "we just sold the last one of those."

    Today I walked into the store looking for something and the rep actually came within inches of assaulting me. Apparently an ex-con or former gang member who skipped customer service class. His days as an employee are clearly numbered.

    DisgustedWithRS 10/8/11 8:29PM
  • I bought a Motorola Photon for myself and 1 for my Mom and signed a 2 year service contract (for Sprint service) with BIG BOLD ALL CAPS at the top that read OCTOBER 3, 2011 last day for returns or refunds. Went thru a horrible month of cancer treatments and had my poor Mom running back to this store over and over because the phones would not ring and would not notify of messages only to have them repeatedly tell her they updated the software and the issue was fixed - it wasn't, so I dragged myself in there after a bone marrow biopsy and a lymph-node/liver biopsy to get them to honor the return on October 3, 2011 and was told THEY WOULD NOT HONOR IT! That "sorry we don't know why our equipment printed out your receipt with that statement but we calculate that it has been 31 days and that should have read October 2, 2011". The guy waiting on me on October 3, 2011 was the same guy that originally sold me these 2 phones and he told me it was Sprint refusing to allow the return and that I would need to come in tomorrow and speak to his manager. I did that, on the point of collapse, and he told me he didn't know why his employee told me that - that I was stuck with these phones. I told him what my 27 year-old son had found the night before when he came over and attached the phones to the computer to wipe-clean thinking we could return them the next day when the manager arrived...there were PHOTOS ON THERE FROM BEFORE WE BOUGHT THE PHONES! THEY APPARENTLY SOLD US USED PHONES AS NEW! How else would these photos of strangers get on there?! Battery won't hold charge - still cannot get ring when incoming call - no voicemail notification - have received voicemail 4 DAYS after message was left. WORST. RETAIL. EXPERIENCE. EVER. District manager offered to have the store buy back the phone at 90% what I paid and since that is not admitting their fault at selling me old, used, broken equipment I am now stuck with a 2 year-contract with Sprint and NO PHONES that work for incoming calls and only hit and miss for outgoing calls. I guess I will have to pay the $100 deductible on the insurance to get any kind of hep at all. That will make the total paid - right now at $212 for the phones then another $200 - so that's $412 and who knows if I will have to pay shipping and insurance and if there is tax on the deductible .... Oh, and I get the pleasure of paying Sprint for service all the while until I get a working phone in my hands. Nice. THANK YOU RADIO SHACK. I WILL NEVER BE BACK.

    FormerShackRegular 10/7/11 10:11PM
  • I bought the Radioshack 43-324 cordless phone at the Radioshack at 2041 86 street,Brooklyn,NY in January 2011. Also I bought 2 year Replacement plan effective till 01/14/2013. Now my phone is getting dead after 24 hours. I came to the Radioshack store where I bought my phone and the manager said he will not change the battery and I have to send the phone to Radioshack and they will send me a gift card. And even I have a 2-year Replacement plan such “reimbursement” can be done only once.
    What the reason to buy Replacement plan with such service? What the reason to buy a Radioshack product with such quality?

    Radioshack victim 10/2/11 8:19AM
  • I bought a laptop as of 3 months ago and the scroll bar was not working well. So I took the laptop to be repair. A month later they claim that the motherboard had to be replaced . They called to let me know the laptop was ready so I pick. it took it home so my daughter can check if everything is fine. She check and the scrolled bar didn't work and the lan wasn't working . So I send it back to the store and it was check. The store manager send it back to be repair . I called the repair service and they said the laptop will send for some parts and Im still waiting for this laptop. Having problems to be repair and Im speaking is in the same town. I add 3yrs of warranty and the Im already having problems with the laptopin the first year of warranty with they company. This will be the first and last time buying in Radio Shack and I will let everyone know that its not work it.
    Other companys will replace the equipment but radioshack will not. This is the worst experience I ever gone through and my life and I make sure it wont happen again.

    MILLIE 9/29/11 12:50PM
  • Sorry, that my expereince with Radio Shack has been very disappointing. From the begining of my purchase of a note pad for my son. It has been a nightmare. Was misform with the handling of repair, to waiting now four months for my item to be replaced., What kind of customer service is that?

    Anonymous 9/26/11 5:15AM
  • All of you are just children who think they deserve the world. BY LAW you can't come into someone's place of work threaten them and degrade them through racial slurs. That only proves your stupidity and lack of understanding.

    The problem would be solved if you would just get laid or touch each other. This is not an important issue of concern. Your kids are on moral decline and all you do is come into retail business to harass the workers there.

    Grow up!

    Anonymous 9/25/11 10:39AM
  • Radio shack in Rivergate, Nashville, TN.

    Sold me a cell phone with a battery that wouldn't stay charged more than 2 or 3 days. Finally the battery gave up the ghost and lasted only an hour. Went to a Radio Shack for replacement battery and they looked at me like I was crazy. "We don't stock that battery" (the phone was only 3 months old)only when I pressed for an answer, did they Recommend Batteries Plus. Batteries Plus stocks the battery, but didn't have one at that store. They went to the store in Brentwood and had one for me the very next day. RadioShack obviously does not depend on return business, so they will get as much out of you as they can on your first and only stop.

    Complaint to corporate, they immmediately sent me an apologetic letter saying that someone (District Mgr) would get in contact with me right away. Two weeks and two emails later got a voice message from the District Manager, who mumbled his name so badly that I still don't know what it is, something about a battery issue. Of course I did not get the message til I got home and it was too late to call, don't know his name anyhow.

    Never again

    legally blonde 9/17/11 8:12AM
  • I went in with an cobra radar detector, looking for a charger. The lady, Nicole, sent me outside with one she guaranteed would work. I proceeded to plug it in, in my car, and the whole thing blew up. I went back in an complained and all she did was refund my money for the charger. She refused to do anything about the detector however. As it would have, I accidentally left my debit card there. I called the next day and she was very rude, snippy and had a major attitude problem when I picked it up. HORRIBLE service. I will NOT be going to radio shack in newton,IA again!

    Anonymous 9/15/11 7:19PM
  • I went into radioshack in Jackson, New Jersey, in order to get a replacement SIM card for my android smartphone. Upon reaching the store, the only associate, Ed, was using his cellphone, and although i was the only customer in the store, he still took a moment to even acknowledge me. After explaining that i originally purchased the cellphone from the very radioshack, and that i was assured by an ATnT customer service agent that i could purchase a SIM card from a radioshack store, he told me that i could not. He generally had a bad attitude and was being very rude.

    Anonymous 9/11/11 5:28PM
  • I went to the local Radio Shack today. This is a Friday, a big day in town. Apparently Radio Shack is saving money by short staffing. I was third in line with only one company rep and while I waited she needed to get on the phone for further information for the first customer. Seeing that this process might take an hour or more I left and found a similar product at Walmart and was in and out in 5 minutes. Radio Shack really sucks.

    Mark 9/9/11 6:13PM
  • Radio Shack Woburn Ma, Woburn Ma.

    Sept. 2,2011

    Called store and spoke to "Dara" gave her the model # of the battery I needed for a cordless phone. She supposedly checked stock and informed me she had one and it was $22.00. I drove there to buy battery and she did not have it and she was obviously a lazy poor excuse for a customer service rep. She lacked training and basic customer service skills-I would not complain-but she did not even apologize. I will never shop at Radio Shack again-yes I did buy the battery on line and will not recommend Radio Shack to friends or family.

    DonnaMD007@aol.com 9/2/11 6:20PM
  • I had a run in with a sales rep today, that was awful. She accused me of insulting her-arguemenative-when asked a ? "just let me finish". I don't know about u but the customers a always right, even when they're wrong. I use to go to RS quite a bit but I wont go with her there-Lombard st. Portland ore
    Maybe u could transfer her to another store. My complaint does not warrant a firing but a good warning would not hurt. Thanks--- a little fed up customer-

    Anonymous 9/1/11 6:08PM
  • I was just at your store in Monterey Park 91754
    and the clerk asked me if I would like to apply for a Radio Shack card. I agreed to do so but declined when he asked for my social security number. I was wondering if this was part of your policy just to get a card?
    Thank You

    totofish 9/1/11 5:20PM
  • Never go to RadioShack for a cellphone. My phone would not work after a month and 1/2 of having it. I sent it in to be repaired, not only is it still broke but they will not give me my $100 back that they said would be returned to me in the first place. After numerous phone calls I have gotten 4 different answers. And at&t is giving me a new phone. NEVER USE RADIOSHACK THEY ARE SCAM ARTISTS!!

    laurenk660 8/29/11 1:21PM
  • I took my Net 10 phone into Radio Shack Indian Village store, 4015n 16th st. Su. E in Phoenix, AZ. I asked if I could put minutes on it, explaining that it had not had minutes on it for quite some time. The employee said sure, no problem. He charged me 32.97 cents which I paid with my debit card. Then he took the phone in back and ten minutes later came out told me the phone is no good, because it hadn't been used in 90 days. So I said fine just give me my money back. They said they don't return airtime payments made on a debit card, I have to buy a new phone. After an hour of arguement with me they told me to leave the store. They should have told me the phone was no good before they sold me the airtime. I am pissed, and I'm going to report this to the fair trades commission, and whoever else will listen. The store shouldn't be in business. BTW this isn't the first time I've been ripped off by Radio Shack. They're thieves with absolutley the worst customer service.

    mmrthunderbolt 8/27/11 8:26PM
  • Jeff Datson manager of Radio Shack in Columbus, Georgia Peachtree Mall gave me the worst customer service I ever experienced. I was wanting to buy $100 or so in electronic parts. It was closing time. He told me they wanted to go home and I need to check out. I said, okay. Grab my things and he then changed his statement to "no, go ahead" etc, etc. Trying to fix what he had just done knowing that you never rush a buying customer out the store. But he did. And I took note of his name and notice he was a store manager. I asked him as he rung up $50 worth of parts. "is this how they teach you at manager training to treat your buying customers? to rush them out the store because you want to go home? Terrible. Never I seen such rude behavior and unprofessionalism, especially that I could not help notice he was teaching a new employee and that new employee saw and heard the entire scene of rudeness. And most of all. "BAD CUSTOMER SERVICE.

    Anonymous 8/26/11 12:07AM
  • I attended radio shack in the bronx on Southern blvd.the customer service sucked.the salesperson was talking on his phone the entire time .another customer that came after me was assised before me.i have been goin to that store for a few years and i was shocked to be treated that waay. I was ignored and unsatisfied.

    Anonymous 8/23/11 7:29PM
  • Wow, I just finished reading,(for the last 45 min.)a LOT of negative comments about Radioshack,and have come to conclusion that Radioshack is not everything good. Everybody had big things to complain about and I feel bad for all of you. My comment is nothing compared to all of yours.We all lose,I lost by filing a complaint about my experience in a Shack store. An employee who wouldn't let me return or exchange. On an item I bought the day before and had receipt, and the item only cost $6.81 Total That's right, six dollars. A store representitive contacted me a few days later. She was very friendly and was very very apologetic.Then offered me a $10.00 store coupon for compensation. Which I happily say yes to. Now I have it and I suddenly realize this will Cost me money. First because I have to pay the sales tax. And,what item am I going to find that cost $10.00 that I really want,so the next thing you know is that anything I want over $10.00 is going to cost me money.There. They just got me to spend money at their store, when I am the one complaining!Plus I have to spend 'my money' in 60 days. And there is merchandise there that 'my money' can't be spent on. Can you believe it! I would be better off with a check for $6.81 . But they didn't do that. I say that's a low cut.I didn't see it coming and I bet they already knew that. Man you all lost more but it's not just the money with us,Right? it's also the way the'Shack' deals with it's unsatisfied customers.What you don't do for your customers.All you complainers had Believable and Valid complaints. I'm sorry that you are all being screwed. That's all I want to say for now. Except 'I won't be shopping at ----shack anymore'.

    sylvermist 8/22/11 7:07PM
  • Ah, customers. They make the world go-round' huh? I'm a customer, as well as a Radioshack employee. I love my job, and the satisfaction I get when I can help someone, or ruin someone's day. There are a few things to consider when coming into your local Radioshack. As I've seen in the amazing comments below mine here, we all have the same issues.

    -Please don't come in, ask me to take something out of the box, and show you how it works without buying it. (This is an utter waste of my time, as well as the other 5 customers waiting for me)
    -You folks with PRE-PAID cellular phone service. Radioshack does NOT TAKE RESPONSIBILITY for your air-time. Once you buy it, it's your issue. Therefore, we don't put airtime on your phones. I suggest if you have a phone, and want to waste money on prepaid service, you should learn how to use the damn thing, and how to put money on it. We are not here to wipe your butts, we're sales people, not tech support.
    --Don't call your local Radioshack, asking how to troubleshoot your items. We are not here to do that. (once again, we are not tech support.)
    -WE DO NOT SERVICE ANYTHING IN STORE!
    -One of the biggest problems I have are people not being able to read. The back of their reciepts. DO IT. We CHARGE A 15% (IF OPENED) RESTOCKING FEE on major items like GPS units, cameras...ect..No, we can't waive the fee. Don't ask. We have a 30 day return policy. That goes for cellphones. Pre-paid, or Post paid (Sprint, AT&T). WE DONT take cellphones back period if they have a scratch or any damage at all to the object. It's not our fault you can't take care of your cellphones. Once again, Don't ask. Customers continuously want the rules bent. Trust me, we understand its customer service, but there is a line that has to be drawn. We can't let people walk all over us, and our policies. We don't make enough to have people take advantage.

    I'm so sick of seeing negitive comments about how we 'suck' and our business isn't good enough. We really honestly do try to make you folks happy. But you have to try things on your own. It's part of growing up.

    **TO ALL CUSTOMERS**
    Read the policies and procedures that Radioshack offers. There are strict rules we have to follow, or we lose our jobs. Do this before you judge. The customers who make our day awesome continue to outweigh all of the negitive people out there who make our job miserable. I just want to give a BIG THANKS to those of you who take the time to understand, read, and look into the items you purchase. We really appreciate you. For those of you who are not happy with Radioshack, do us all a favor, and don't bother coming into our stores, and ruining our day. Thank you! :)

    Anonymous 8/18/11 7:01AM
  • Aug.14 I purchased a package of replacement headphone pads that had 1 large and 1 small set which I don't need. When I got home I found they would not fit but what I'm pissed about is the fact that I paid $8.25 for less than 5 cents of material, including the packaging plus the fact they were made in Taiwan.
    I will return them, assuming you will take them back. In any case this is the typical way of business so after my return I will never be seen in Radio Shack again and I will make a point of telling everyone about it including facebook..etc.

    Joe Forney 8/15/11 11:37AM
  • I recently visited radio shack store#01-426510740 LORAIN ROAD cleveland Ohio. The manager hassan was really rude. An employee was helping me out when the manager starts cussing and yelling at a customer. i also heard a customer ask for a phone and the employee said they're out when another customer came to the manager and asked for the same phone he goes back and sells the customer the phone. If this is how the manager treats his customers and employees he should be checked out and fired. I was so disappointed to see that.

    Anonymous 8/8/11 4:36PM
  • I am glen nichols, my grandaughter was in radio shack store #014313 in ohio, she told the clerk she wanted to purchase net 10 air time 750 minutes for $25, bur the clerk punch in 200 minutes for $20, my grandaughter paid for it with debit card, when she realized that she had charge her for 200 minutes,instead 750 minutes, she told the clerk, the clerk told her she could not refund it on prepaid minutes. I called Radio Shack , the same day and I was told that she would let the district manager over that store know and that he would call me within 48 hours, that was 08/03/11 and this is 08/06/11 and no phone call. If this is the was radio shack runs their business, I or my grandaughter will never shop at radio shack again. I always thought that radio shack was a good company. If this is the way they make their money cheating peoples like this. The difference between 200 minutes for $20 and 750 minutes for $25 is alot for a teenage girl. I would like this to be look into. THANK YOU GLEN NICHOLS

    Anonymous 8/6/11 4:57PM
  • Radio Shack damaged a piece of my musical equipment and will not compensate me for it.

    I took a Yamaha DG-Stomp (orig. retail $499) to Radio Shack (Winton Rd.) after calling them because my original power supply died. They told me to bring the unit so they could make sure the replacement was correct. Upon arrival a large man went to a wall rack, grabbed a box, unpackaged a power supply, plugged it into my unit; all the while blocking my view of what he had pulled.
    My DG Stomp clearly has AC IN 12V 700ma marked on the back. The clerk then switched my unit on, it lit, then we turned it off. I paid and left.

    Upon getting home I tested the unit and nothing happened. I discovered I was sold a DC12V, 1000mA power supply that when first plugged in, blew diodes in my DG Stomp. It was the (DC) power supply, not the voltage and amperage numbers that was the issue.

    Upon spending hours calling several repair centers most every expert I spoke to said that the DC power supply fried my machine. I called the Radio Shack regional manager and she wanted to ship my unit to their repair center in FL. In the mean time I found the needed and correct power supply and it was able to light the machine up, but without any audio output. We sent the unit and all three power supplies to FL. The repair center in Florida used the new / correct power supply and assumed the unit worked (because it lit up), then returned it without (apparently) testing the output. They suggested to the regional mgr. that the unit worked and not to compensate me for any damage. I thought that shipping to Radio Shack repair could be a bit biased and dangerous after another RS store manager declined to have his stereo amplifier worked on by them (ask me for the details of THAT story).

    So based on the inspection in FL, Radio Shack has declined to pay for the damage. Upon its return, I have taken the unit to an authorized Yamaha repair center and they have stated in writing, that the damage was indeed caused by the incorrect power supply provided by RS. Their regional mgr. will only listen to what their guy in FL is saying. They wont even look at my documentation. Nice way to protect themselves...

    A used unit on e-bay is running around $150. The repair is expected to be around $75-125 depending on parts costs. Parts are however on back order and may not be available.

    I have now spent the hour equivalent of DAYS on this matter. It appears that large corporations have convenient options to cover their mistakes.



    M. D. ( shafted consumer )

    mcdmcx 8/4/11 10:37AM
  • I purchased a camera from the Radio Shack at 17 D St SE, Washington, DC. I left on a trip for two weeks the next morning, and a few days later, when I tried to put some pictures onto my computer, I found that there was no USB cable provided, only an A/V cable. After returning to DC I went to the store, bringing my receipt and camera. They refused to provide the missing USB cable, insisting that I needed to return the box and all items, and telling me that this was 'So we won't lose out.' Why Radio Shack's profits or losses should be my concern, I don't know. Nor do I see why I should have to lose out in order to save Radio Shack from the consequences of their own shoddy service in not having provided me with the goods I paid for. As I didn't have the box anymore I had to buy a new USB cable for a further $24.37. In addition, one of the assistants, named Ray, was extremely rude, and after telling me that they would not help me, he turned his back on me and walked away while I was still talking to him. There was also a fellow in there talking to them when I bought the camera, and he was selling pirate DVDs to them, which makes you wonder what's going on in that store. A friend also bought a camera from them round the same time. It broke the next day and again they refused to replace it, even though she had the box with all its contents and the receipt, unless she paid a 'restocking fee'. Normally you would wonder why they would restock a broken camera. But in this place, they basically sell you faulty goods and then get you to pay again for the stuff you thought you'd already bought, so they probably would have sold the broken one again. The most charitable description of them is that they have no interest in helping their customers, but with them selling faulty goods and stuff going missing from boxes, you have to wonder if something more dodgy might be going on. Really, avoid this place.

    Anonymous 7/30/11 9:45PM
  • On 28 July 2011 around 3:30pm, I entered the RadioShack in Bowies Town Center. I asked about a sales item listed in their sales paper. The sales attendant stated that the item was sold out. I asked if it was possible to get a rain check the item was out. He stated that Radio Shack don't rian checks, when I asked why and was it posted anywhere (store, paper etc..) his only answer was that we just don't give rain checks and there's nothing in their system that says rain checks (as if I would know their system, having never worked for Radio Shack). The sales attendant attitude changed for the worse when I ask for his name and the manager of the store. The attendant showed me his badge than, I ask him to say his name he defensely pronounced his name. Mr. Ola the manager (I can't confirm if that was his name because wasn't wearing a badge) came out to address the issue he began to give me an answer before I even asked a question. I asked if one of them could see if another store had the sales item on hand. Both sale attendants went behind the counter and in about 15 seconds they stated that no other store in the area had this item. Each store only receives two of the sales items in a shipment. The manager than stated that he would take down my cell and call once their shipment came in. He went to the back had the very disrespectful attendant attempt to help me. I asked if that's the way you treat people that come into the store to buy? He than stated: If they give me attitude. I than stated that's still no way to treat people, you shouldn't be working here if you have that attitude and I will be writing to complaint about you and you.

    I left the store and called two other stores in the area (Hyattsville, College Park) only to learn that they had (a total of 3 between them) the sales item on hand and were more than willing to assist me. I would not have expected the Bowie Store (RadioShack) to be the weakest link in the chain nor have the worse service. I now understand why the store had no customers there.

    CJ 7/29/11 11:14AM
  • On my first visit to the Newburyport Radio Shack store when I tapped on the counter to see if anyone was there, I was told by a bald headed salesman that "all you old people are in a rush". I explained that I thought he might be being held up in the back room. He finally condescended to wait on me. My second visit was attended by a fine young man who helped me. On the third visit -- back to the bald man -- who first tried to give me problems. He thought I wanted a free radio on warranty. It was two years old. I told him I wanted to buy the same radio. He said he didn't know if they had one. I asked if he would kindly check. He found one. I asked if it worked. He said it did. I said I wanted to see it work. For the second time I found out that "all you old people are all the same". I then admit that I told him that I was in the store for a human transaction and I expected to be treated as a human. He gave me further ........ This man should not be interfacing with customers. I am a very young 72 yrs old and do not consider myself an "old person" especially when being addressed by a rude, curmudgeonly bald headed guy of at least 50 years. Incidentally, I left without the radio. I have been doing business with radio shack from when I was 17 years old. I have never before had a problem.

    Anonymous 7/28/11 8:41AM
  • Radio Shack, Michigan Rd (by Panda Express) in Indianapolis.

    I just bought a universal battery charger at 6pm, took it home, discovered it didn't work. I went back (albeit and admittedly) about 2 min to closing at 8:58, but I had receipt, product and only needed to exchange the product.

    The doors were locked, though 3 customers were still inside and it was not the 9pm closing time. But what was really frustrating beyond belief, was the complete LACK of customer service by the two teen employees.

    They would NOT even come to the door to simply hear what I needed as I stood there with my two kids 5 & 7 holding my radio shack bag hoping to get the 30 second help I needed.

    They literally just ignored me and so I actually waited until they let the customers out in hopes of saying:

    "I don't even have to step foot in the door. Can I give you this box and receipt, you give me a new one and i can come back for my receipt tomorrow so you guys can go and someone can do any paperwork in the am."

    instead, they opened the door, walked right past without talking and got in their cars and left. they treated me as if I was a homeless crazy person for waiting patiently as I hoped they'd see how little I needed or at least simply acknowledge me, not treat me like a piece of dust.

    Yes I was late arriving - my fault - but had they simply treated me with an ounce of respect and listened for 15 seconds and still said "I'm sorry we can't help you tonight" OK, I would have been bummed but left right then.

    But that level of rudeness and total lack of respect was representative of poor customer service, teen employees who don't care and an organization that does NOT value giving excellent, great service.

    I'm sure the product exchange should work fine, but this is the type of little experience that makes me not want to go back to a chain store like this, which is really too bad as had they just talked to me for 15 seconds and solved my EASY fixable issue, I would have been so grateful. Customer Service is not that difficult if you just take a moment to listen.

    Indy Consumer 7/25/11 8:14PM
  • Stores look like crap in Southern California. The stores look like they are going out of business. But, the worst of all is the employees seem to be the lowest of the barrel in the hiring pool. They have no work ethic or customer service ability.
    Why would anyone pay Radioshack's prices when you can go to a great looking Best Buy or the internet for far less? The revenue for the stores seem to come soley from the sales of high-priced little adapters and connectors that can be had for 75% less on Ebay. Really, phone sells at a Radioshack? Buy one there and have to go to a Verizon store for customer service where you should have bought it in the first place. Just a place to add airtime to a prepaid phone.
    The retail stores should be reduced to real "shacks" inside of other stores like Target, K-Mart, ect or just close and save all of us a headache.

    radioshack90210 7/24/11 4:58AM
  • Over a year ago I purchased a Radio Shack PRO-405 police scanner. The first scanner I returned because it was not working correctly. This scanner doesn't work correctly either same problems. When I purchased the scanner on the receipt was a help phone number. That phone number is no longer inservice. No one in the STORES knows how to operate or set up a scanner. I want to return the scanner but it is over 90 days since my purchase. WHY SELL A PRODUCT THAT THE SALSPERSONS DON'T KNOW ANYTHING ABOUT????

    Ohibette 7/21/11 4:07PM
  • READ THIS AND REPOST ALL OVER FACEBOOK, AND ALL OVER THE INTERNET. PEOPLE NEED TO KNOW THIS!!!!!

    I just have a question...

    Why would I purchase a Radioshack wireless service plan for $6.99 a month that does NOT cover me in case my phone is lost or stolen when I can purchase it with the carrier for the same price and it WILL cover me if I lose my phone or if someone steals it? Doesn't make sense to me.

    The deductible is the same with both. $100.

    Don't expect the sales associates to tell you this though. They are basically pressured to the limit to sell you these things, that I'm sure they don't want to sell and don't believe in. So don't hold is against them. They will tell you things such as "it covers the battery that comes in the phone and the the (overpriced) accessories you purchase with your phone unlike the carrier's warranty"

    The only way they WILL tell you is if you ask about your phone being lost of stolen.

    The sad part is, you can only get the carrier's warranty within the first month and after you find out that Radioshack's wireless service plan doesn't cover lost and stolen cellphones, it's way too late to get the carriers warranty.

    Their other service plans are pretty decent, but their wireless is just a TOTAL waste of money.

    Make sure to ALWAYS read your receipt. Certain products have a 15% restocking fee.

    Oh and if you're not buying a contract cellphone, you are just wasting their time and annoying them. Apparently, that's all the poor guys get commission on. Again, not their fault, it's just how this greedy corporation works.

    Anonymous 7/20/11 11:27AM
  • I bought a SATA Data cable in Athens ,Alabama for changing my hardrive on my computer. The new hardrive came with a cable, so I decided to carry the extra one back to my local store in Pulaski, Tn. The guy there went to the back room for awhile and then came back out to tell me that his manager won't allow a return from another Radio Shack store. This was only a $10 purchase and I was told that I would have to carry it back to Alabama to get my money credited back to me. He also said that Radio Shacks were privately owned and not backed by a corporation, so none of them would honor a return from another store. This information should be posted in the store, so anyone shopping out of town won't waste their time in a Radio Shack if they are not sure if they may need to return an item....OH yeah..and the 1-800 # will keep you on hold all day and then tell you that you have called the wrong place...I'm SO NOT EVER going back to the Pulaski, Tn store...and I have bought alot of phones from this location...never again

    Anonymous 7/13/11 1:04PM
  • Radio shack is horrible! Bought a $50 antennae. Got it home and the main componant was missing!!!!

    They refuse to take it back! I'm never shopping there again!
    Gaithersburg, MD

    harpy 7/12/11 1:22PM
  • On Thursday,July 7,I stopped in the Radio Shack, Fairmont, WV, store and purchased a DVD Player that was on sale for $20.00. The store was VERY busy; in time, a female clerk waited on me. The store had sold out of the DVD players; however, she advised me that Bridgeport, WV store had one. She also told me that she could have the player transported to the Fairmont store. My wife stopped by on Friday to purchase the product which had not yet been received by the store. Once again the very same clerk explained that it would be delivered later that day. I advised her that we would be out of town for a wedding on Saturday, July 9. Today, I stopped in to pick up the DVD player only to learn that the cost was now, $49.99, not the original $19.99. I received NO cooperation in adjusting the price to the sale price. If the clerk had advised me that the sale price was no longer available after July 9, I would have prepaid for the item. I hope you can help to resolve this issue for me. I feel that I should only pay $19.99 for item because that is when I visited the store to buy it. I have NEVER EVER had to pay the regular price for ANY item that I requested to purchase on sale in any other department store.
    Thank you!
    Frank Roman;frankroman43@yahoo.com

    Anonymous 7/11/11 11:32AM
  • I think your replacement policy is horrible. I bought a $30 pair of headphones last month & was told I have to wait 3 days for a gift card, goto the post office to get it scanned & then finally come back to the store to replace the headphones. That's a lot of work for a customer who bought the replacement plan without given any heads up of all the leg work I'd have to do. You lost a customer & I will spread the word not to but at Radio Shack & definitely do not waste $$ on the replacement policy.



    Charlie23 7/8/11 12:38PM
  • Radio Shack is such a hassle to shop! I use to shop at Radio Shack for all my electronic needs, however lately the stores in the Pittsburgh area have gone downhill exponentially. Every Radio Shack I have gone to hounds me about a new cell phone, regardless of the fact that I just upgraded my cell phone two months ago at a Radio Shack. I understand that the employees work on a commission and get what they call a spiff for every phone they sale, but there are other products that they make pure commission on, such as parts. I will never make another purchase at Radio Shack again. Next time I need a new cell phone I will go either online or to a sprint store. I think that if Radio Shack would treat their employees better then the service and attitudes of the employees would improve.

    Radioshacksucks 7/3/11 1:14PM
  • I went to Radio Shack yesterday to get minutes on my phone and the new manager put the screws to me. I told him what I needed and he sold me a minutes to the wrong company so now I am out 50$ and no phone. This is bad enough but I am on a fixed income and now I am super screwed. They told me I had to do it within 30min. funny thing is I never left the store and I needed it changed or refunded and he said that I couldn't.

    Shirley 7/2/11 4:20PM
  • I recently responded to an ad for a wireless keybaord and mouse offered at the Bainbridge Island Radio Shack store. They were out of it and said they would order it and give me the sale price. They would call me when it was in. I stopped in THREE WEEKS later and was told that it had just been ordered and would be in the next week. I stopped in next week and they didn't know anything about it, until some elderly clerk went into the back room and checked some other mysterious order sheet and came back out to tell me it was still on order and would be here the following week (it's now 5 weeks out....). I called today and nobody heard anything about the order. Said the product was discontinued. Didn't offer to substitute. Obviously was oblivious to who was the customer here. It may be that this particular franchise (Bainbridge Island) was incompetent and inconsiderate. Regardless, I will not shop again at this establishment and would recommend that others avoid it also. In fact, since they did not provide the prtoduct advertised, this could be considered mail fraud. I would not mind at all if you shared this post with them. I plan on writing them directly as well.

    Anonymous 7/1/11 5:23PM
  • I WOULD STRONGLY RECOMMEND YOU NOT GO TO THE RADIO SHACK ON GARFIELD AVENUE IN CRANSTON ALL THE ASSOCIATES ARE RUDE AND UNHELPFUL THEY DONT HAVE ANY CUSTOMER SERVICE STILLS AND THEY NEED A GOOD TRAINING WELL WITH THE EXCEPTION OF ONE OF THE YOUNG GIRLS WHO ASK IF I NEEDED HELP.. BUT SHE COULDNT HELP BECAUSE I SO CALLED COULD ONLY SPEAK TO THIS ONE PARTICULAR PERSON WHOM AFTER WAITING 30 MINUTES IN LINE (AND HE SAW US) SAID I COULD ONLY SPEAK TO HIS MANAGER WHOM IN TURN COULD HAVE SENT THE HELPFUL GIRL IN THE BACK TO GO AND GET HIM, BUT CHOSE TO MAKE US WAIT THE 30 MINUTES INSTEAD. EVERYONE IN MY FAMILY (30 OR MORE) HAVE CELL PHONES AND NONE OF THEM ARE EVER GOING TO THAT STORE AND I WILL TELL ALL MY CO-WORKERS AND FRIENDS AND ANYONE WHO WILL LISTEN NOT TO GO TO THAT STORE...... SO...OOO RUDE

    LC 6/25/11 1:17PM
  • My wife and kids bought me a police scanner for my father days present last week from my locale radio shack at Military Circle Mall in Norfolk,Va.They paid $150.00 for a $200.00 scanner it was a great deal and I enjoy it very much?My fathers day present was totally destroyed because of a 5cents part that wasn't in the box when I received the present from my kids.I went up to the shack my kids purchased the scanner from without a receipt because it was lost the part that was missing is the battery holder that holds rechargeable battery's it comes with two holders one that is for regular battery's and one that is for rechargeable battery's this one is yellow.I talk to a employee she was not trying to help me at all so I asked for the manager he was at the bank and I would have to wait so I waited as I listen to the employee shopping on the phone for car insurance about 15 mins go by the manager walks in so I proceed to tell him about the missing part he says he don't have any so I went to the box on the shelf and found the part I needed was right there in the box but the manager didnt offer to give that part for a replacement so I could buy some rechargeable battery's from him he was a very not nice of a man.This manager wanted me to produce a receipt give me a total refund and order a second scanner with the little yellow 5cent part instead of just giving me that one I had in my hand now I still don't have the part radio shack left out of my box i have had a bad experience with a company I've done business with for a long time over a part that cost 5 cents and I probley will never purchase anything from them again.What happened to customer service?

    Robert Scott Newnam 6/25/11 9:55AM
  • do not ever buy anything from the catskill store located N.Y. And do not let them talk you into any service plans, you will be very disapointed in the way the store manager treats you.

    Anonymous 6/24/11 4:40PM
  • Extremely Rude young female sales person telling me I have an attitude when the credit card reader cycled around to accept my credit card vs a Debit Card.
    "sorry your having a bad day...don't have an attitude with me...I have an attitude with the credit card reader not working and your not paying attention. Telling me I did not wait...I waited for her dorection and proceeded...
    Also..pull-up your pants..I do not want to see your G string hanging out...

    Mad Customer 6/22/11 2:58PM
  • ATTENTION CUSTOMERS N RADIO SHACK

    STORE #013156 TRAN: 1075
    REGISTER:02 SALES ASSOCIATE: Jesus Godoy
    MANAGER ELMA

    Are doing illegal fraud do to the fact of I myself and a sibbaling walked into radio shack STORE NUMBER 013156 desert hot springs california ZIP 92240 on 4/26/2011 at 10:33:54 and paid fifty dollars to activate a blackberry on a two year contract with sprint well JEUSUS GODOY an employee that works for this radio shack has charged an HTC evo to my account well I didn't find out until about almost a month well I tried to call radio shack to see if they would reinverse me the phone since I'm being charged for it through sprint now I'm being threat by radio shack head guy from the radio shack and the manger elma stateing their going to shut my phone cancel out the contract well they could do that so Radio shack if you don't want to help ill be takeing you to small claims and get well. What was tookn from me

    CUSTOMER 6/19/11 1:55PM
  • Radio Shack should be ashamed of the services they offer in their kisoks. I will never again shop at one of your locations. Your employees are rude and disrespectful. This company sells products that do not function and will not replace them when this happens.

    footloose 6/14/11 10:42AM
  • purchase 2 optimus s phones in march and srvice plan have had continous problems was totally misled on plan. pd. 99.99 and will have the phone gone for repair for least 5 to 7 days without phone. dishonest people. sid if i had a problem it would be taken care of immediately. these phone are business phones . rec. dont purchase anything from radio shack in kpt. tn. dishonest salespeople. i learned a valuable lesson today. dont deal with radio shack.

    lied to 6/12/11 2:45PM
  • To.Corp.
    I purchased a "Enercell" Batter charger that will charge (2)AAA batteries & (2) AA
    batteries at the same time, on 12/10/2010.
    The store no. is #01-4565. I have used it
    to charge only (2) Times. The batteries
    will not completely charge to a FULL Charge.
    I took it back to day (6/9/2011) and the
    associate told me that it has to be returned within 90 days, from date of purchase. This doesn't say much for your products.I only wanted a replacement Charger. This leaves me with no other choice, than to find another company , that will stand by there product.I will make sure that other people hear about my
    experience with you company.
    Sincerely,
    D. Sisco

    Anonymous 6/9/11 10:27AM
  • went in radio shack in collierville tn to have two batteries checked. some fat white guy told me he could not check by batteries. he wanted me to buy two batteries without checking. also he told me if i wanted them checked i would have to buy a battery checker. this fat guy is the first time i have seen him in the store. i have been in that store a hundreds time to have batteries checked and they checked no questions asked very nice people. but today 06/08/2011 a fat guy with no personality told he could not do it. i have spent hundreds at radio shack and you just lost a customer. that is one hell of customer service. customer service is about helping people. i guess all he knows is how to eat. since from my experience fat people are really rude.

    tdrotar 6/8/11 4:29PM
  • Radioshackwireless.com is a ripoff. I order an EVO Friday 6/3, and they sent me a confirm order and charged my bank acct. But now they say my order does not exist. 3hours on the phone and not a single person can tell me where my phone is at. They keep telling me to order another one. But they already charged my account. RIPOFF. Simplexity and WireFly run RadioshackWireless.com so all 3 companies are ripping me off. Someone finally says they will escalate it and send me to another customer service. It was the same system I had tried 3 hours earlier!

    Rathofcon 6/7/11 1:14PM
  • They are really unaccurate about their credit money back into account. I bought objects worth $140. The items didn't work so i went and returned it. The employee told me it would take 24hours max for the money to be credited back into my debit account. But now its been 10 days now and still not refund. Im just wondering where the hell is my money gonna be returned to me. I called them up they hung up on me after a short while. Went to the store they said they cant give me the money back in cash.

    airforce6394 5/29/11 8:27PM
  • Never EVER buy a phone from Radio Shack! If your dumb enough to purchase a phone from the shack dont bother paying for the replacement plan because they do NOT stand behind them! The people who work there are RUDE and dont have a clue as to what they are doing!!

    RadioShackSucks 5/26/11 12:45PM
  • I dont know how Radio Shack finds the most incompetent people on the planet!! I've had enough! I will NEVER walk into another Radio Shack store again!!!

    JustMein Texas 5/26/11 12:17PM
  • The Aransas Pass Radio Shack charged me for a 2nd warranty when they were replacing a damaged phone. I wrote to National to complain about this company policy. It was the AP store doing things wrong! They asked me to come in and pick up the $9 - something (almost $10.) I asked if they'd mail me a check. The check arrived today and it was dated six days ago. That's BULL - 'cause I talked to the the day after that and they said they'll have to get the check okay'd by the boss. They back-dated the check -- apparently in case Nat'l checked on them. Lousey people at Aransas Pass TX Radio Shack!

    anti-AP-RS 5/23/11 1:58PM
  • Houston is hurricane prone so I bought 15 D batteries for emergency use just after Hurricane Ike in 2008. The expiration date on them is June 2014. Yesterday I looked in the drawer where they were and saw that they had leaked all over the drawer. So they self-destructed 3 years before the expiration date. EMPLOYEES IN TWO DIFFERENT NEARBY RADIO SHACK STORES SAID THEY WERE WARRENTED FOR ONLY 30 DAYS!

    pianoann97 5/17/11 8:06AM
  • Radio Schack sucks and they don't respect their customers!!!! When I bought my LG Rumor phone there I bought this so called great warranty and my screen was cracked I brought the phone to the store on Dewey Ave. in Rochester, NY and they told me to send it in for repairs...I went w/o a phone for 5 days and they did not even fix it...I called the repair department and they told me to go back to the store and noone would fix my phone or replace it!!! I have left a message at the Corporate office and I am still waiting to hear from them...We shall see!!! I did however, cancell my warranty thru them and they are deducting any so called repair sevice...what a joke they did not even fix my phone...they are scheisters, theives and liars!!!! Don't buy anything from them!!!!!!!!!!!!!!!!!

    zanghil628 5/16/11 12:43PM
  • Purchased a DVD VCR combo on April 13 for my daughters birthday from the Waynesboro Va store. Player does not work properly and tried tonreturn it on May 14 but since it was one day past the 30 days they wpuld not allow me to return the product. Item had aince been discontinued so there was nothing they could do. Wow what is customer service these days. One day past 30 days and they refuse to assist. Terible service and i would not recomend Radio Shack to anyone as they dont care about their customers once they have your money.

    Anonymous 5/14/11 11:40AM
  • I bought a cell phone from radio shack in Wentzville, MO a Nokia Nuron on the 13th of April. After 3weeks I started having problems with the phone because answering button wouldn't respond sometimes and also people would not be able to hear me. The attended at the shop tried the phone and he said it was working fine so he can not give me a replacement or a new phone. Just as I had mentioned to him earlier I told him once again that the it wasn't doing that all the time. I took my phone and went back home. A week later anyone who called me could completely not hear me at all. I called the manager and he told me that I would have to bring in the phone and they would have to try it and it doesn't work in the shop they will give me a refund and if it doesn't they can not do anything about it. Around 7:30pm I went to the shop to return the phone and the other employee I had talked to the last Wednesday was there with another employee. I told him the phone wasn't working and he said that his manager had told him not to try the phone but just give me my refund. He said he did not have enough cash therefore they were going to issue me a check from their cooperate office. I told him I had a problem with that because I need a phone right away since my kids have seizures and don't have a landline phone I needed my phone for emergency. I explained to him that I don't have money to buy another phone while I waited for the check that would take bout a week to two weeks to come in the mail. I also told him I would take a another phone for replacement or I would have to have cash so I can buy another phone. He refused all this and I told him I wasn't going to leave the shop until they close. He called the police and the police came. I explained to them what had happened and the policeman said I had to leave because they said I had to. I refused and they arrested me and put me in jail. I posted a $100.00 bond and got out after 4hrs. The following day I called their cooperate office and their administrator said she will look into the matter. Since I needed my phone desperately I went to Chesterfield Mall Radio Shack where they tried the phone and found out that it wasn't working and replaced it. Around 4:30 their cooperate administrator called me saying I can now go back to the shop in Wentzville because they now have enough cash to give me my refund back and I told her I already had a replacement from Chesterfield Mall. I could not believe that they could not give me a replacement and they had to call the police on me. I wasn't yelling or screaming or anything. All I said was I wasn't leaving without a replacement or my cash back. I strongly recommend people to use other shops like best buy and I will never shop at Radio Shack ever again. The whole situation was absurd and I think Radio Shack need to do a better job at recruiting their managers and employees.

    frustratedcustomer 5/13/11 3:33PM
  • My RadioShack experience. I figured in 2 years when I look back on this, and see RadioShack is no more it will bring back memories of an awful place. I used to work for RadioShack 4 years ago. My brother made one purchase from there for my birthday. It was the perfect gift. Gigaware headset, which was 50 bucks. He worked hard for that, considering he didn't have a job, and worked around helping others.

    Anyways, the headset broke, because well it's plastic?(according to the Sales Associate). So with the replacement plan, it took 2 months to get them to send me a box, so I can wait 14 (business) days for them to send me a gift card.

    Originally they said the gift card would come in by E-Mail. 3 weeks, no e-mail, no call, nada. Go back in, asked where it was. "It's probably junked by now." "Do you have your receipt?" (After they took my receipt to do the return?, and said they have to keep it).

    I'll spare you the details, but my teenage brother with health issues, and physical issues drove to 3 different radioshacks, with over 50 dollars in gas, received INSULTING service, and DOWN-TALKING from pushy sales associates to make his older brother happy. I never received a replacement or a gift card.


    THE GOOD STUFF-

    ALL Radio Shack employees work off commission. Regardless of who they are, and what they are working.

    They will have the most profitable items at the top of their sales list, and are often the most unreliable ones. (RadioShack, iGo) Brands, and the most profitable items are batteries, surge protectors, simple wiring and connectors) watch the item they go for.

    Replacement plans, Shack Card, Ipods, Cell Phones, and other items I cannot recall (TVS) all give them extra cash on their checks. 5-10 dollars for each APPLICATION on shack cards (which ding u 5 points in credit checks), 20 - 100 dollars per TV.

    All items returned are either repackaged and reshelved, or sent in for repair and sent back to the store. (Its like reusing old hamburger meat at a McDonalds after a consumer brought it back because the order was wrong).

    Their security cameras are not recording at all, except in higher theft areas like Los Angeles.

    There are quotas for every Sales Associate to make every month. (Why are they so pushy?) Depending on the traffic, the goal I had was 22 CELL phone sales a month. Including pay as you go, and so forth.

    Feel free to ask any questions.

    Advice - Do not shop at RadioShack. If you must, do not purchase any warranties or replacement plans, stay away from iGo and their televisions, keep your original packaging. THEY MUST RETURN ALL SALES WITH THE ORIGINAL PACKAGING WITHIN 30 DAYS. Even if you took a dump on the ear muff.



    The Older Brother 5/8/11 3:06AM
  • I am a nanny to 4 children and MUST have a phone for my job. I bought the LG Optomus Android phone from RS, and the "service plan", when my touch screen permently froze, I took it to the shop to have them fix it. "It needs replaced" the store manager said, and they want to give me a gift card in my email three days later for the amount I paid for the phone I bought only 2 months ago that has stopped working. They have the phone in stock for 50 DOLLARS MORE THAN I PAID, so if I wanted the 30 dollar service plan to replace my phone, it only costs 50 more dollars for the phone. Also the customer service rep told me I should have bought a sprint phone? Then why did they sell me the phone they are STILL selling only 2 months earlier?
    Also... the replacement plan can only be used once. THIS IS A BAD PLACE TO DO BUSINESS. STAY AWAY!!!

    Working Mother 5/7/11 7:51PM
  • All I got to say is that Curtis in the Salem, OH radio shack is a disrespecting and rude young man. And I, nor my extremely large family will shop at that store again. EVER!! What happen to the previous manager?

    violet 5/6/11 2:02PM
  • my husband bought an ipod adapter that i can use in the car --- its the type the uses the radio to try to broadcast songs from ur ipod -- regardless to say, all we keep getting is static so we tried returning it and 1st attempt with receipt mind you -- they said since we do not have the entire packing that it came with, can only be exchanged, so we did and still all we got was static so he called them back and they said to call their customer care service so we can request shipping labels to ship them out to be "repaired" 2 weeks went back and within that time, my husband have called the store & the customer service line and stated that "oh the labels are in the mail" --- finally after almost the 4th week of going back and forth, went back to the store with receipt in hand and customer ticket number that was created 3+ weeks ago for shipping labels and rep will send it back to whomever and we should expect our money back "soon" --- and radio shack wonder why they are being going out of business --- any store that won't accept returns on faulty EQ when you have the receipt is totally unacceptable! - Jen McCoy

    Anonymous 4/28/11 6:53PM
  • So we go into Radio Shack to get a cheap, pre paid phone. We want the absolute cheapest, as this is only going to be in the car for emergencies. After much pressure to get a monthly plan, we find a T-Mobile phone and go to buy it. The cashier begins the twenty questions at this point. Name...address....then finally date of birth. We ask why do you need this? We are paying cash for a phone with minutes. The guy says he cannot proceed without this information, although he cannot give a reason why things like date of birth are needed for a cash purchase of a legal item. We finally get sick of it, as its obviously Radio Shack building up a customer data base of some kind, and leave. Two hundred dollars lost in business, for no reason other than Radio Shack running the most annoying business in history.

    Barry 4/28/11 3:28PM
  • I bought a cell phone on 4/25/11 and was told in writing I had 30 days to return or "swap" the phone. The very following day I returned to the store in Warner Robins, 478-971-4445. amd advosed the phone was not working properly. I asked for either a replacement or exchange. I first spoke with "Mario" and this time a different employee. He declined. I told him I had also purchased a 2-year warranty. Still no help.
    I would up going to Best Buy to buy another phone. WHAT ARE YOU GOING TO DO ABOUT IT?

    Ripped Off 4/27/11 9:42AM
  • Radio Shack does not honor its Replacement Service Plan. First of all they don't replace the item; they will give you a radio Shack coupon. In my case that coupon didn't cover the cost of the product I purchased. Also RS wanted to use their service plan, instead of the manufactures warranty to replace my item. RS service plan can only be used once, but the manufactures warranty would replace the product for one year as many times as needed. I had a two year RS service plan and returned the product less than one year. That move made the purchase of RS service plan worthless, even though they should have run it through the manufactures warranty. The manager didn't care. The district manger did fix the problem temporally, now it’s over a year again and no one from RS corporate will call me back to even discuss the problem. I will never do business with RS again.

    dave 4/26/11 12:11PM
  • Store #01-8995 PBG, FL at 1:15 4/22--Store employee "STEVE" was extremely misogynistic, sarcastic and NOT helpful...telling me "you'll see when you hook it up!" when I asked if his alternate suggestion for my requested cable would hinder the video image and worse than would already be hindered. "Very GOOD...your very smart for a LADY" he states when I first asked for the 50ft. VGA cable (which they didn't have!)-- I will facebook for weeks, write complaint letters for weeks and forever tell everyone I know about that horrible HORRIBLE experience!!

    UNHAPPY PBG CUSTOMER 4/22/11 10:50AM
  • Back on 3/15/2011 I took my wireless headphones in for repair. One speaker had died. I paid the $20 "retainer." Three weeks later I had heard nothing and went back to the store in Stillwater, OK. Turns out the headphones had never left the store! So they sent them to Fort Worth for repair, after abject apologies. Weeks later, on April 19, I queried the Repair website, asking what's going on. Got a reply on April 20 from Fort Worth saying they couldn't fix my headphones and that they were back in Stillwater. Haven't heard a chirp from the local store though. In short: these bozos have lost my headphones not once, but twice now! Raise your hand if you think I'll get my twenty bucks back.

    Ozzie Mandius 4/22/11 1:09AM
  • i walked in to a radioshack in whittier. And the service was so rude. I am never going back and am telling all my friends to go somewhere else instead. They returned my refund as credit so it would take longer to post. it was so obvious he even pressed the prompter himself. i couldnt believe it.

    george 4/20/11 12:43PM
  • I WENT TO THE STORE AT 1100 15TH STREET IN WASHINGTON DC AT 745 PM. THE DOOR WAS LOCK AND THERE WAS TWO PEOPLE (EMPLOYEE) INSIDE THE STORE BEHIND THE CASH RESISTER. THEY ACKNOWLEDE MY PRESENTS AT THE DOOR BY LOOKING UP AT ME AND WAVE ME OFF. I TAPPED MY WRIST WHERE MY WATCH WAS TRYING TO INFORM HIM THAT IT WAS NOT YET 8 PM. HE THEN WENT BACK TO PERFORMING THE TASK WITH THE REGISTER. I THEN WALKED AWAY. THIS IS THE THIRD TIME THAT I CAME TO THIS STORE AFTER 7:45 AND FOUND THE DOOR LOCK AND NO IS WILLING TO UNLOCK THE DOORS. THAT PARTICULAR STORE ADVERTISE IT OPERATIONAL HOURS ARE UNTIL 8PM WHICH IS CLEARLY NOT THE CASE. THE SECOND PROBLEM FROM A MANGER PROSPECTED IS SOME IS GETTING PAID TO KEEP THEIR STORE OPEN UNTIL 8 AND THE EMPLOYEE ARE NOT DOING SO.

    Anonymous 4/19/11 5:35PM
  • I recently purchased a $5.50 item from the Radio Shack on Beach Blvd in Anaheim Calif which apparently was previously returned and put on sale broken. It was in a covered case so I never noticed it was broken untill I opened it 2 weeks later. When I tried to return it the sales person Luis G basically implied that I had broken it and was asking for an exchange. I'm a honest person and would have never tried to deceive RS or wasted the gas unless I was in the right. After I was basically told there was nothing they could do I lost my temper. I was wrong to loose my temper but when is it okay for a sales person to basicaly accuse the customer of lying. Customer service is no longer available at my local RS in Anaheim, they have lost my buisness.

    Unhappy 4/19/11 8:59AM
  • ALHAMBRA-E VALLEY BLVD
    #01-3635
    830 E VALLEY BLVD
    ALHAMBRA, CA 91801
    Phone: (626) 282-2717

    Today, 04/7/2011, the guy who names Trung Vuong, a Senior Manager was so impolite and uneducated when I returned the item that was still unused and sealed. He asked too much questions and required so many information and the way he returned me my money like he never know how to respect the customers. I can see why the store is so quiet; his customer service was so poor... I am so sorry for the company who let this guy take care of its business!

    TRUNG VUONG 4/7/11 8:37PM
  • ILL LET YOU KNOW I WENT TOO THE STORE LOCATION AT 131 BEST AVE IN CDA IDA WHEN THE YOUG AND OLDER CLERKS WERE RUDE AND DID NOT NO ANY THING WANTED ME TOO BUY MORE STUFF THEN NEEDED THEY COUD NOT ANSWER ANY THING WHY DO YOU HIRE PEPOLE LIKE THAT ILL NEVER GO THERE AGAIN AND ILL TELL ERERY ONE NOT TOO I WORK FOR A MUTTI MILLION DOLLAR COMP

    PAUL 4/7/11 4:06PM
  • DO NOT PURCHASE AN EXTENDED WARRANTY FROM RADIO SHACK. I TRIED TO HAVE AN ITEM REPLACED AFTER A FEW MONTHS. THE PERSON THAT I SPOKE TO WAS VERY RUDE AND TOLD ME THAT THEY WOULD NOT REPLACE IT DUE TO NEGLECT. I DO NO HOW THEY CAN DETERMINE THIS WITHOUT EVEN LOOKING AT IT. THE WARRANTY IS A BIG SCAM!!!!!!!

    Anonymous 4/6/11 12:20PM
  • Ordered a product from Radio Shack online. The item was defective. I returned the product with the packaging and receipt. Radio Shack lost my receipt and packaging and refused to refund my money.

    The Fishkill NY Radio Shack was responsible for this incident.

    Very Upset,
    Andrew Ciccone

    Consumer Rights 4/4/11 10:40AM
  • I went into the Radio Shack in Pekin IL this afternoon. I went to the counter to wait my turn. There was one customer there in the middle of her transaction. No one else was at the counter when I began waiting in line. A man came from the back of the store carrying a box and 2 small bags. Instead of serving me next, the employee said she was going to wait on the man first because he entered the store before I did. I said no one was waiting in line before me, not even near the counter. When my turn came, I said that logic makes no sense to me. That is like the greeter at WalMart telling everyone who came in after me that they would have to checkout after me because I entered the store first. The customer who was waited on out-of-turn came back to the counter and started verbally attacking me and defending the employee's behavior. Honestly, I believe they are either friends or relatives, which is still no excuse for such discourteous, inappropiate behavior. I learned in 1st grade that you get in line and wait your turn. What has happened to common courtesy??? I will not be returning to Radio Shack any time soon, and I'll be sure to spread the word among my friends. The Radio Shack website has no customer service connection that I could find. JLS

    JLS 3/30/11 4:03PM
  • the man that works in the radio shack in league city, tx is very rude and racist we went in to get new phones and he refused to serve us simply because "he didnt feel like it"

    jasl00 3/26/11 4:27PM
  • They can only help with purchases. To get actual product support, you have to bring the item in to a Radio Shack store. If you ask me, Horrible service!!!!!!!!!!!!!!

    madatradioshack 3/21/11 1:26PM
  • I purchased a full repair warranty on a portable DVD player. I sent it back for repairs as the cover had fallen off. It was sitting in the store for three weeks with out a call. When I went to the store to pick up the repaired unit I found they had super glued the hinge back on. Now it is out of alignment and doesn't open fully. The store manager even noted this on the receipt in case it fell off again. A total rip off. Best Buy is literally 30 feet away from this store in CT. I won't be back.

    Anonymous 3/19/11 6:21PM
  • BUYERS BEWARE of the radio shack on Queens blvd and 57th ave. They tell you lies to try to increase their sales. I was told that you need to purchase an accessory in order to buy an iPhone without a plan. Instead, we went to Best Buy instead where no accessory was needed and we got great service. Radio Shack lost my current and future business.

    Jimmy t 3/19/11 6:05PM
  • Funny, I was researching an incident I had and found the same exact thing on here. I bought a TomTom on Black Friday for $99.00 (doorbuster) and it specifically was advertised as having lifetime map updates. Well, I just tried to get my update and was told by Tom Tom customer service that the model I bought did not have map updates and that I had been lied to by Radio Shack. They just shrugged their shoulders at the store and told me that the model did not, in fact come with the updates. Nice.

    Rich 3/14/11 10:39AM
  • I entered into the Columbia, SC. store on 3/11 after calling to find out whether they had the Optimus Phone for Sprint. I was cordially spoken to by phone and it was insisted that I travel the distant miles to get there from my rural location in Manning, SC. I arrived after 90 minutes of driving to encounter the store Manager Justin Estave, who gave me the worst retail experience of my life. I have never been more insulted and denegrated in all of my life in a place where I have spent multiple thousands of dollars. His attitude was rude, disrespectful and unwarranted.

    bishop carter 3/13/11 11:42PM
  • I received a Radio Shack weather radio model 12-550 for Xmas 2009. It was used during the summer months of 2010. It started losing signal around Nov. I returned it to the store at Eastwood Mall, Niles OH. If I give it a sharp wrap it will work temp. Mgr said he could do nothing, only 90 day warranty. Any help would be appreciated. Bob

    Bob 3/10/11 7:44AM
  • Bad Customer Service ! Ghetto ! and really need to be closed down or hire all new employees including the manager (Melanie). They don't even greet you when you enter the store, No eye contact when speaking to customers. My AT&T acct was mess up after I bought a phone from them. Long story short, Radio shack did not back date my service with at&t thus making it look like I just sign up with AT&T locking me under a new contract w/o telling me. I would have to pay 175.00 to cancel with at&t if I didn't want the service anymore. They don't show you or explain hidden contracts they have through the store. If I had to give one word that will label 2685 Metropolitan Pky ATL ,GA location : UNPROFESSIONAL!!!, I will never shop at this location again!!!

    Peter J 3/7/11 12:47PM
  • on 3/5/2100 I went to the Radio Shack Store @2922 Cache RD in Lawton, OK to purchase a prepaid refill card for my T-Mobile phone. I was instead given an ATT refill card. When I attempted to correct this problem at the store I was told that I could not get the correct refill card or my money back! The end result IS that the store has ripped me off for $54.94. I will never use Radio Shack again unless this problem is addressed!

    triker44 3/6/11 4:42PM
  • This is really about a customer complaint. I entered the Radio Shack location 118 Country Club Dr SW, Blacksburg, VA and asked an employee if they had a specific item. They refered me to another employee who told me they did not have the item. I proceeded to look for the item on my own and found it. While at the register I mentioned that she should not tell me no if she is not sure they have an item. Just say that I am not sure. She took great offence to this and started on a rampage of comebacks - I am just a part time employee, the item you found is new, you are rude....and so on. She then refused to sell me the item and told my 13 year old son that she hopes he does not grow up like his father. My son started to tear. I asked to speak to the store manager and she called him, went in the bcak room and explianed her story. The manger then asked to talk to me and without asking for my side of the story, aske me to leave the store for being rude to his employee. I then called the police because I felt this was discrimination. They told me the manger had the right to not sell me the item and ask me to leave the store. I did nothing wrong so why would they not sell me the item? I am thinking of taking legal action if I don't get a reasonable response. This is totally unacceptable and uncalled for.

    Mark Aggs 3/6/11 12:11PM
  • I would like people to know about the horrible service at the Radio Shack in Hudson N.Y. I was encouraged to buy an expensive phone that did not get good service. I called to ask about returning it, and was told I could do so. In the store however, I was told that even though I had a receipt and everything that was in the box, because I didnt have THE box, I could not return the defective merchandise. The new employee who earned commision from my purchase, failed to give me the box, nor did he tell me I needed it!!!! I am furious! The "manager" Bob, was of no help at all, as a matter of fact, this man sold me a car charger for a cell phone that was not the correct one, but would not take it back. Deplorable service Buyers Beware!! Oh and you better keep those boxes!!!!!

    4stonegirls@mhcable.com 3/4/11 4:21PM
  • I left work today and was on my way to the Radio shack in Milwaukee,wi on S 27th st.I'm a diabetic and had to use the bathroom bad.I entered the store and asked the man behind the desk if I could use the bathroom.He said "No", it is only for employees.I said,do you know you have to have a functioning bathroom in your store for customers who may need to use it,and I was a customer who needs to use your bathroom.He said he never heard of that.
    I replied,then you must be an idiot.He told me to get out of his store.
    I asked for his name and a phone number of his boss.He gave me a card and wrote on it "Mike".That is all he would give me.
    I come to this store alot.The salesman I usually deal with was standing behind Mike and has always been very nice and helpful.
    In the past I have had Mike as a salesman and he always seemed disinterested while helping me.
    I was so upset with this encounter that as I was leaving I called Mike a rude ass hole.The card said he was the Manager.
    Ass sales are hard to come by these days,I expected much better service.
    I will wait for a response from you before I write any more letters on the internet or better business bureau.

    jnj3225 3/2/11 3:47PM
  • Just wanted to share an experience that I learned from...DO NOT PURCHASE A SERVICE WARRANTY AT THE SAME TIME YOU PURCHASE A PRODUCT FROM RADIO SHACK. Wait until you've tried the product and you know it works and you're satisfied with your purchase. If you like it and it works as promised, you can go back and buy the warranty. In my case, I purchased the product and was convinced to buy the warranty at the same time. The product DID NOT perform as promised, so I returned it and got my money back. That part was easy and expected from a well-known retailer like R/S. I canceled the warranty as instructed by the associate at the R/S store, by phone...evidently they cannot provide that service for you at the store. Even though the funds to pay for the warranty were taken out of my debit account THE SAME DAY , I am still waiting almost TWO MONTHS later for the credit to show up, and it's not there yet. I bet you get the lesson I learned, eh ?

    chuck 3/2/11 2:24PM
  • BE AWARE while making purchases at RADIO SHACK. The lack of knowledge and support of the staff is mind boggling. My daughter and her father had gone into the store located in Tacoma on North 26th St because her cell phone got hot and then died. THEY PUT a battery in her cell phone while explaining to them that it probably wasn't the battery but most likely the phone and if it ended up being the phone, they could bring the battery back...hmmm. Within 2 hours it had now drained the $50.00 battery just purchased from RADIO SHACK. Now going to the Verizon store, in which they gave her a new phone because it they said the phone was bad and informing her that they had been ripped off from RADIO SHACK in more ways than one. The battery that they bought was apparently the most generic you can get and for the low price of $50.00. As was explained to my daughter and her father when they purchased the battery for her broken cell phone, she went back to RADIO SHACK, the employee who originally helped us saw her coming and went into the back room. The person in charge for the day said that a return was not possible because the phone burnt up the battery...IMAGINE THAT! Be very leary...the customer service people have NO KNOWLEDGE of anything and really are there to sell products that they don't know anything about. If you don't have any skills and are looking for employment...may I suggest pursuing a job (if you can call it that) at RADIO SHACK. To top it off, I called the person in charge when my daughter told me what happened and she proceeded to just argue with me. I called the Corporate office when I got the runaround from the store. The General Manager also decided that a return was not possible. Please be careful while shopping here, know what your buying, do your own research so you don't get taken advantage of as my family did. The $50.00 they made that day will end up costing them alot more!

    lmak 3/1/11 3:39PM
  • I bought a mytouch phone online at radioshack I had to cancel earlier because the phone broke found out that radioshack goes through a company called simplicity thats how they can sell their phones cheep. I cancelled before having the phone for 180 days now i have to pay $300.00 The big lesson is Read everything before signing. This company should not be allowed to do this.

    Anonymous 2/28/11 1:44PM
  • radioshack bad service!

    vietta 2/28/11 12:44PM
  • I have had to send my lap top off ot be fixed 4 times now since janeuary. the issue is not resolved, the local store told me to stop bringing it there. It is a lemon and no one cares. It is not even a year old, worst customer service of all times

    Anonymous 2/26/11 8:39AM
  • bought an Itouch and extended warranty.the salesperson assured me that it will cover a cracked screen....so, long story short the screen cracked and they told me today that the warranty didnt cover....bunch of liers !!!! i paid $44 for the warranty. not only that, the other salesperson in the person was laughing at me, so disrespectful !!!

    Anonymous 2/23/11 1:48PM
  • The Bullshead Stamford Ct store Sucks every time I picked something off the shelf in my last 5 visits the price did not match the bin tag. upon Questioning I was told that was the wrong Tag. and they put it back and did not mark the Tag. the last time it happened I ASKED FOR A PHONE # I called it and left a message and no one returned my call I did this 5 times I Run a A/V business and will never shop with you again as I have instructed my 5 Employees the Same.

    Anonymous 2/23/11 9:55AM
  • Customer Service is in India, we ordered phone service and phones for Sprint thru Radio Shack. Paid extra for overnite shipping, that was 6 days ago. Everyday they have another question which delays another 24 hours of phones being shipped, we have asked everyday we have talked to them, is this all you need to know do you have all the infomation now, the answer is always no this is all. Again today another problem, we have put in a total of 4.5 hours on the phone with these guy. DO NOT ORDER PHONE SERVICE WITH RADIO SHACK FOR ANY CELL PHONE SERVICE.

    LILLY 2/22/11 2:24PM
  • Today, I printed out your 10% off coupon which I received by email. At about 12:30 PM, I went to your store in Kemah, Texas and sought to purchase a pair of rabbit ears and a converter box. I presented the 10% off coupon to the clerk. She scanned the coupon and told me that it had already been used. I told her it had not and that I had just printed it off my computer. She entered the coupon numbers by hand and discovered that the coupon had not been used. She rang up my purchases. I told her that I wanted to use my Debit Card. She told me to swipe the card even though the card machine said "Credit". I swiped my card and entered my pin number. The clerk told me that my card was not good. I told her that nothing was wrong with my card and that she could keep the merchandise. I won't be back to Radio Shack for a very long time.

    Anonymous 2/18/11 2:25PM
  • I bought a pair of ear phones that lasted ten days. I tried to return them and was told it was my fault that they fell apart and they wouldn't take them back. Their theory was that if the ear phones were broken then that was proof that it was my fault. How they came to that conclusion is beyond me but I reported them to the Consumer Protection Division of my Attorney General's Office.

    IPOD 2/17/11 12:59PM
  • I bought their service replacement plan for 3 sets of headphones at a cost of $7.00 each. When I submitted the claim online (And I had to do it because when I brought my plan into the store, for the retailer to do it - the Radioshack service rep told me I had to go online to submit it- me the customer. But check it-the Return item link you're forwarded too after receiving an authorization number asks you if you are a customer or the retailer returning the item). Then when I submit the authoriztion # the web site tells me it isn't a valid #. LAME LAME LAME.How to lose a loyal customer who always came to Radio Shack - pull this stunt - who would want to do business with Radio Shack again. Very nice sales folks until there's an issue and the customer needs them to step up and help. Then of course, you're on you're own. SO LAME

    Marathon 2/16/11 6:46PM
  • I bought a power cord at Radio Shack HWY 51 Millington last week. Since there was no return policy posted, I asked about it and was told I simply had to return the cord to get a refund if the cord was not what I needed. My son bought 2 computers and much merchandise there and commented that he was told that all that was done on computers.

    When we attempted to return the merchandise we were told that the policy was not so simple and, even though my son has made many expensive purchases at the store, the $8.00 would not be returned. They didn't care that they may lose future sales over 8.00. Oh well, I will shop for my computers elsewhere.

    dissatisfied 2/14/11 4:32PM
  • I am very upset with the bad shopping experience I recently had on 02/13/2011.
    I bought a digital converter box along with the remote A/B Switch and a coax cable on this particular store# 01-2746.

    Since these devices didn’t work on my old television, I decided to go back to the original store to return them. Once I got to this store, this unprofessional sales person identified by “Dave” was helping a customer that time. Before even finished the other customer, he asked me if I was going to return “all of these” equipments I bought and how long I purchased them. I said that it was recently and I would like to return them. He replied very annoyed and told me that “the store is not accepting any returns” and I “have to go someplace else because our store is closing”. He refused to process my returns and stupidly repeated to go to another store “to see if they will accept” my return, and because “this store is closing and we have to relocate all merchandise to other stores”. “Look for another Radio Shack store around our area”, he added.

    I asked if I could talk to the store manager, and he rudely told me that he is “in charge” of the store and I couldn’t talk to any manager available.

    If the computer is out of service, then I might understand that I have to go to another store. But when there are customers shopping in the store and there was no sign at all saying that the store is closing, and it is not accepting any returns at this time why I couldn’t return the equipments I just recently bought?

    I lost the trip I made just to go to this particular store and I had to go to another store located 9 blocks just to make the return. I spoke with this store associate and he couldn’t understand why Mr Dave, the store in charge, did not return my items regardless whether the store is closing.

    I used to like shopping at Radio Shack. But because of this bad experience, I am not spending my money on a place where a sales associate like Mr Dave, who “appears” to be very professional, doesn’t show any respect and not even being cordial to a customer like me.

    Based on the shopping experience today, I would not likely recommend Radio Shack to a friend, family member or even to my business associates.

    Anonymous 2/13/11 7:12PM
  • I received very poor service at radio shack in Chillicothe ohio. After talking to the manager I understand why the employees don'[t care about their customers. The manager was Jeff and had a very bad attitude i will never shop at any radio shack if this is how their employees treat customers

    sllem29 2/12/11 1:09PM
  • Visited the Evendale, Ohio store 2/9/11 and the pushy salesman tried to sell me a new cell phone. After 20 minutes of intense sales pressure I lied to the salesman saying I was running late. He handed me his card and thanked me. I will never shop this Radio Shack again--- way too much pressure.

    Anonymous 2/9/11 7:14PM
  • I have a kameleon 6 in 1 remote from radio shack i can not get it to work when i called radio shack cust service they were not helpful to say the least i was told to contact several different #'s then i was told that someone would call me back which they have not as of yet. it is their product how could they not help me or be able to connect me with someone who could. Just does not make sense. It says radio shack right on the remote for goodness sake.

    Anonymous 2/8/11 4:28PM
  • I think its outrageous that Radio Shack wants to charge $28 for advice on one of their own (Optimus MD 1200 keyboard)products.I could have bought the same keyboard at any one of a hundred music stores and never been charged for simple advice.I am not asking them to do the work just for advice.

    teebee62 1/25/11 10:20AM
  • Purchased a Sound Bar on Black Friday for $50 and included a "replacement" plan. The entire transaction totaled around $61 for everything. I didn't actually receive the unit until Christmas day. I went to return it because the sub woofer in it was blown. The useless store manager told me that I could return it for an exchange, so I did. Waited another 3 days to pick the item up at which time the same exact store manager told me that I could not return the item due to it being over 30 days from the date of purchase. After he explains to me that I will have to use the "replacement" plan included. I said that it was fine because at least I would be getting the same unit back. He then explained to me that it would come in the form of a gift card that I could use at the store to buy the same item. However the "replacement" only covered the purchase amount which was not the same as the price it is now. He then informed me that I would have to pay the difference of over $90. After walking out on this ridiculous "replacement" I called the "support" number and finally spoke to a "supervisor" who told me nothing could be done because those were the terms. I then told her I would take my money elsewhere and would never shop at the store again and she instead will be sending me a check within 2 weeks. More waiting and no unit. This is a worthless store with an even more worthless "replacement" plan which is just a glorified refund. Do not buy a "replacement" plan if there is a tiny chance you might have to return it. ie - any electronic in the store.

    LaFaverL 1/17/11 10:38AM
  • i was goning to purchase a phone but cxl the order nevertheless the card had a hold put on that has been on for over a month i've spoken to customer service on several ocassions only to get the the run around i asked for corparate number the said they dont have it i asked to speak with a supervisor they say the dont have one available radioshack is a thef who stole from me and doesnt want to realease my money for a product that i didn't get or wanted please give me my money bank!!!

    lita 1/15/11 2:18PM
  • I am endlessly amazed by the stupidity displayed by organizations in the retail industry. And Radio Shack is certainly on the cutting edge of jumping over dollars to get to pennies. Not only are their products over priced, but returning them is akin to attending a parole hearing.

    Today I tried returning an I pod (4) after having been assured that I could return it within thirty days of purchase. I confidently meandered in . . . receipt in hand, I pod re-bundled into it's casing, fully expecting a refund.
    Instead the I pod was thoroughly inspected by the all-knowing minimum wage employee . . . for? Get this . . . Scratches! Not on the screen mind you, on the silver backing. Anyone familiar with the I Pod Touch can attest to the fact that this backing gets scratches if you glance at it.
    After interrogating me, shaking his head in dismay, he announces that he will need to call the District manager to get a determination as to whether or not they will refund my money. And with a grace which could only be scripted, he proceeds to drop the I Pod on the floor.
    Hmmmm . . . that certainly couldn't have helped it's condition? And I must say . . . in the two and a half weeks I had the I Pod in my possession, I did manage to keep a firm grasp on it.
    If you have had any experience with Radio Shack, you probably already know the ending. I was not given a refund . . . in fact, they refused to give me an in store credit, even after the store clerk dropped it on the floor.
    I called the district office . . . imagine my shock when I didn't receive a return phone call! (Sarcasm)
    If you're in the market for anything that Radio Shack is willing to sell you at their inflated prices . . . go to a garage sale! In my experience most of them are run more professionally!!!

    scratch 1/13/11 6:53PM
  • After several attempts in trying to get customer support on a PRO-160 scanner, It was determined not one of your 70,000 helping hands could supply ANY help. Worse, it the fact that not one of those helping hands had any knowledge of a $400.00 scanner.

    I am disappointed in Radio Shack and amazed at the number of inept employees are in the stores, not to mention in customer service.

    I predict the sales and profits of Radio Shack will diminish to the level of its employees

    Nick 1/8/11 1:05PM
  • I purchased a home phone from Radio Crap (cordless) and paid for the extended warranty. Worked great for 10 months then the battery would not hold a charge. I took it back to get either a new battery or the phone replaced, then the run around began. They told me to handle it online then sent me back to the store, they told me to call customer service, then back to the store. 3 stores this time looking for a replacement battery. Come to find out that these batteries are no longer made and no longer stocked by Radio Crap. Called the 800 number again to complain and get phone replaced. More hassel, nothing but discouragement. I left the phone at the store with the mailing slip and told them what they can do with it.
    3 weeks of bull**** from customer service and the warranty is about to run out now.
    Lick me Radio Shack! i hope you are the next anti American buisness to go under.
    Do not shop Radio Shack.

    disenfranchised 1/6/11 10:24AM
  • I went to store #01-9382 Oakwood GA. Mundy Mill Rd. To buy minutes for a friend's phone who was going out of town, The attendant asked, what company the phone was from, we said o o we need to call him; she said it's ok give me the phone number, and so we did and she rang 50.00 we paid took the receipt and left , we gave the conf. # to our friend who than went out of the country thinking that when he came back into the US he could reload his phone. Well his phone was suspended and he couldn't call us back to let us know he couldn't load the minutes with the conf. # we gave him. He came back to Oakwood and went to the store complaining that someone had paid for him and they said no nobody paid, we saved the receipt my husband went to the store and took it to the attendant (same person) when he got there he said it was you I paid you here is the receipt .. she said no I don't know and I wouldn't of charged you if I didn't have the company's name and what happened it was almost closing time and she put it to an ATT go phone and his phone as from another company .. she said she couldn't do anything and was not going to help with a refund or changing the money paid to our friends phone plan, that the money was lost. I called the corporate office they said they could put the credit to his phone with no problem all she needed was the company's name of his plan.. I asked her why couldn't she do it , she said oh no I have to do it from here, I told her No o she could had called you I know better... but I am glad I will able to get this funds to our friend's phone finally.. crazy..bad costumer service. and weidooos.

    p4td3l6ado 1/4/11 2:48PM
  • On October I return an article on a Radio Shack store for replacement by the guarantee. Since then they are waiting for the replacement and when I call the only thing they say is that they are waiting for it. The replacement must have GOLD and they are still looking for it in the center of the earth!!!
    I'm very upset with the customer care, with the management and even with the guarantee service.
    Radio Shack really sucks!

    AixaLopez 1/4/11 6:50AM
  • My parents got us a GPS device for Christmas with an 2-year extended warranty at Radio Shack (we had the guft receipt). After doing a little research, we decided to exchange it for a better model. We had not even opened it, but Radio Shack informed us on Dec. 27 that since my parents bought it on Nov. 26 that they would not exchange it. We're stuck with something we don't want and Radio Shack has missed out on making more money off of us (the one we wanted cost more). Also, they will never get any of my business again -- even on batteries. I hate this stupid company.

    Melonpool 12/27/10 8:25PM
  • VERY DIFFICULT TO GET ANY INFORMATION OUT OF ANY ONE AT RADIO SHACK.

    DEB 12/27/10 2:17PM
  • RADIO SHACK HAS BEEN GOING DOWN HILL FOR YEARS AS FAR AS CUSTOMER SERVICE AND IT DOESNT SEEM LIKE THE CORPORATE OFFICE GIVES A CRAP,MAYBE THEY SHOULD GO ON TV UNDER COVER CEO AND HE COULD OPEN HIS EYES TO THE INJUSTICE AT HIS STORES.

    CRUETSCHE 12/27/10 2:14PM
  • I bought a HTC aria cell phone (400.00) the sales associate told me I should get the 2yr wireless replacement plan (125.00) I was told it replaced or repaired the phone if anything were to happen to it. The same as AT&T insurance plan, but cheaper. Well here we are 4 months later I have a cracked digitizer screen, and Radio Shack says the warranty only covers battery replacement and software problems. WTF! It clearly says "wireless replacement" So Never buy the extended warranty they are a scam. Im out the 125.00 and another 40.00 for a new digitizer replaced by me.

    ekpen 12/18/10 8:35PM
  • Radio shack can be a test case of absolutely the worst customer service ever. I just bought something from Radio Shack and have to say that I was stunned. They clearly pay their employees next to nothing and train them not at all. I walked into a Radio Shack in Manhattan. A man came to help me. I said I would like the Garmin 1300 on sale for 89.99. He said it was 99.99. I told him I saw it online for this price. He said the price is only available online. His coworker agreed. I disagreed again and told him to go online and take a look. He reluctantly did. He finally said it was 89.99 and his coworker said they had it. I asked him what the difference was between the 250W and the 1300. He had no idea. He asked his coworker in Spanish what the difference was. He too had no idea. Clearly no one had bothered to train these bright employees and they knew not even the tiniest bit about the products for sale.

    Then one of the more brilliant sales guys said that I had to buy a 7.99 visor for the Garmin. I said I did not have to buy it. He said for that price I did. Then I said I won't buy it. He said his manager said everyone who bought this had to buy the visor. I repeated that I would not. He said he'd speak to his manager. Then he went to take care of another customer as his coworker went to get the Garmin in the storage room. The co-worker came back and started ringing me up. He said that I should get the warranty. I said no thanks. He said you really should get it. I said no thanks I'm paying with AMEX and there is a warranty with AMEX.

    Wow. I was so glad to be out of there. I felt bad for the employees who clearly never managed to finish high school and this job was not going to train them to do anything worthwhile. Clearly the management teaches them (not very well....) to try to trick customers into buying unnecessary things. The customer is always wrong and always an idiot seems to be Radio Shacks motto.

    Bonnie

    truthteller 12/17/10 6:28PM
  • I bought a Garmin Nuvi 265 WT on 02/13/2010. November 6, 2010 I brought my Garmin Nuvi GPS to be repaired under the manufacturer’s warranty because the FM traffic signal was not working. The service receipt is misleading because it said Manufacturer’s warranty and it appeared that it was being sent to the manufacturer to be repaired. Radio Shack is not supposed to work on Garmin products during the warranty unless there is expressed written permission from Garmin. The person who check my unit in, had the initials J.P. At the time, he was somewhat rude to me and refused to Check in the Charger which is the FM traffic receiver with the unit. Rather than do that, he just checked in the GPS unit in.

    When I received it back the first time on November 20th, I noticed it was a different unit with a darker finish. The internal ID was different and the serial number sticker on the unit had been moved and was bunched up in the corner. My unit had some slight scratches on the screen which were noted on the first Service the employee J.P. After testing the unit, I said that the GPS unit did not work. I attempted to let J.P. and the other employees know. No one was willing to help. I asked to speak to a manager and they said that they didn’t have one. One of the sales girl says that the service center moves the sticker to track the warranty. I said that this fraudulent to pass this off as the unit I checked in.

    I VERIFIED WITH GARMIN INTERNATION THAT CHANGING A PART DOES NOT ALTER INTERNAL ID OR THE SERIAL NUMBER. IN FACT, THOSE NUMBERS ARE COPY-WRITED AND LEGALLY CANNOT BE TAMPERED WITH by anyone. The service technician should have been aware that the FM traffic receiver is built into the car charger. If you don’t know what you’re doing, you shouldn’t be repairing electronics.

    This person named J.P. in the store said that the service center probably gave me a different unit and moved the sticker over to this unit. I said that I wanted my unit back and fixed. He ignored me for about another 15 minutes. Then he said that he would check it in for Service again. I said that you need to have the Charger which is the FM traffic receiver. The instructions on using the unit are that the unit must be plugged into the cigarette lighter. J.P. refused to check in the cord. He then took another customer in front of me and said, “she can wait.“ I called 1800- the Shack to Complain and spoke with Judy who said that she noted the information but was no help. When J.P. found out I was on the phone with her, he started raising his voice and telling me to get off the phone. He then slammed the service receipt on the table along with the plan and said “ you need to sign this.” I started reading the receipt and he raised his voice again saying, “Ma’am I don’t have all day.” I told Judy who was on the phone and that this person was losing his temper and acting very rudely toward me.

    I get a call from the service center a week later that could not check to see if the FM traffic was working because they didn’t have the car charger/FM receiver wasn‘t checked in. A female person called back and left another message that the charger needed to be replaced. The service center sent he GPS unit back without addressing the issue.

    I went back to pick up my unit for the Second time December 9th in the morning. This sales person J.P. was there again. He gave the unit back and the FM traffic still does not work. He told me, I’m not dealing with anymore, it’s not my problem, I have spent too much time on this and turned his back on me. At first, I did not want to take the unit back because it didn’t work. After talking with Amy at Corporate, she said that she would deal with the store. Of course, Amy kept saying who did you talk to? I never of anything like this? I had a reference number for the complaints and still said that she knew nothing. Amy had advised me to pick up the unit because if I was having problems at that store, that I shouldn‘t leave the unit there. I said the unit is not my GPS. Now I realize she just wanted me to pick it up so you wouldn’t have to deal with me. Amy did not get back to me when she said would. She insisted that the service center sent her an email that the internal ID number changed because the Mother Board was replaced. The mother board is a part and does not affect the internal number which is Copywrited. She said that there was nothing she could do.

    Radio Shack is refusing to replace the FM traffic receiver and never addressed the issue correctly to begin with.

    At this time you Radio Shack has not fulfilled the Service agreement. The FM Traffic Signal does not work and refuse even look at the Receiver/Car Charger.

    I have contacted Garmin International about this situation. They had my serial number already because I had contacted customer support prior to checking the unit in for service at Radio Shack. Their comments were that it is the Charger and they don’t understand why you are servicing their products under the manufacturer’s warranty. I went online and registered this new unit which as a different serial number. No surprise here.

    The FM traffic still does not work on the this unit. In the course of this process, the person at the store J.P. was rude, disrespectful and refused to check in the charger that is really the problem.

    I have a non-functioning FM Traffic signal and they never fixed the problem.

    SqueakyBubbles 12/16/10 1:07AM
  • Hello and happy holiday, my experience begins at store#012611. I was greeted with a negetive vibe when i entered the store. The 1st sales assistant Jade was discourteous. After her initial greeting and lack of compassion to my situation. I explained again that I had my cellphone under warranty. The manager stated when I purchased the cell phone that it has in-store replacement program. Before I could finish my explaination , Jade cut me off and said we can't help you. Come back tomorrow and the manager will help you. I inquiried why do i have to wait for a supervisor if your policy is calls for a "replacement phone" if there is a problem with my phone. After trying to get an explaination from this salesperson. Sales assistant Ebony step in and explained the reason why I couldn't receive the replacement phone. The explaination that sales assistant Ebony gave in reference to the reason for me not getting my replacement phone was percise and complete. The understanding that I got from her explaination in fact gave me reason to purchase two(2)addition phones cell phones. Please understand that this is not to in any way put in jeapardy anyones employment. Just to let the management that I was NOT satified with the customer service of this sales person.

    trey 12/12/10 8:20PM
  • Had a return item. Called the Radio Shack on Elden Street store at about 9:30 am today. The store manager by the name of Alexander told me that he was doing "store inventory" and won't be available until 11:00 am. To be on the safe side, he asked me to come after 12:00. I went to the store at 12:30. He started waving inventory papers on my face saying that he can't process the return. I stated that I had come to the store according to a scheduled appointment and insisted that the return be processed to avoid further waste of time. He got so mad at me and started using threatening language. It was scary. For a moment I thought that the guy went to the back of the store for a few to pull out a gun or something. I left the store immediately with a promise that I will post this online review. Radio Shack Corporate, please sends these guys to "Customer Service" training programs.

    After the horrible experience at the Radio Shack on Elden Street, I drove to the Radio Shack store at North Point Village. This store is equally bad if not pathetic. The store manager by the name of "Zia" was poorly trained and arrogant. I do not know why Radio Shack hires such people without screening. He refused to accept a phone case which he himself had shoved down my throat during my previous visit. His claim supposedly was that the item was opened and used once. I told him that not accepting a return item which would be readily accepted at any other store including other Radio Shack store locations, may result into early termination of this employment for misbehaving with a customer for no reason. He still refused to accept it. I hope "Radio Shack Corporate" reads this review and provides adequate training to their employees on how to conduct themselves with customers. Do not visit this Radio Shack at all. But if you must then hopefully this review helps others in the neighborhood to be better prepared for the muck that you'll run into.

    InTheMuck 12/11/10 1:51PM
  • Purchased a phone on Cyber Monday, I noticed that the plan I wanted for the phone was not available online, so I called RadioShack. I spoke to sales assocaite who told me that I would be keeping my same plan. I find out the next day the sales assocaited CHANGED my plan by 2X's the minutes I had and charged my credit card for "cell phone wipes" which I didn't request or approve. I called AT&T to explain I didn't approve the extension to my . I have not activated my phone yet because I haven't been able to reach a customer service rep in TWO WEEKS. Tried email, chat, and call. Can't even return the F-ing thing. Have already sent a complaint to the BBB and still no response... WORST CUSTOMER SERVICE I've ever experienced and won't go back.

    don't go to radioshack 12/11/10 9:39AM
  • I am completely unhappy with their employee customer service. I purchased an Iphone 4 along with the Applecare from store #01-3532, because I was told I HAD to in order to get the promotion price of $150 and trade in my old 3GS for $125 credit to put toward the new phone. I was reluctant to do it because I saw the manager of the store arguing with the employee about the iphone and sending them to another store, but I did. I found out later I did NOT have to purchase the Applecare. The sales associate lied to me, I was also told that I had to leave my new charger in the store until I brought in my old one (as this was part of the trade in). I went to the store on 4 occasions to try and get my new charger and was told I had to come back when the employee that sold me the phone was working becuase he was the only one who knew where the new charger was. After all that I know have to wait 4-6 weeks to get a refund on the Applecare that I didn't need. Radio Shack's customer is absolutly horrific!!

    Anonymous 12/10/10 5:31PM
  • In May of 2009 i purchased a blue tooth ear phone for my cell. I tried it for two weeks never worked right tried to return to store they said they could not help me i need to contact customer service. After many attempts i finally got a real person and she gave me instructions on how to return and get a refund.
    I followed her instructions to the letter, waited a month called them again, to find out why i did not get my refund. Was told they never received my package?? i said i have the UPS tracking receipt and that they got it and signed for it.
    Was told they would investigate LOL!! waited another two months and called again, told they are still looking into it??
    Now it's Dec 2010 and there is no way i can get customer service, can't even log on to my account. Oh and after 35 years of buying there they cut me off. Use to have a $3k limit now it's 0 go figure.
    In 35 years i only sent one item back and it was this one.

    carlito 12/9/10 3:20PM
  • customer service and technical support on line or phone does not exsist. phone menu in this regard is a dead end. phone menu is geared toward sales and not with help for a product already purchased.

    Anonymous 11/30/10 9:19AM
  • Apparently when an associate does not know how to process a transaction when applying a coupon on a previously purchased item, they would rather turn you away and advise to return the item instead. This is a practice at the Staten Island, NY Forest Avenue location. On 11/26/10 I purchased a cell phone at a NJ store and forgot my coupon at the time of purchase. The associate at the NJ store told me I could bring my coupon and receipt to any store to have the discount applied. On 11/29/10 I went to the Forest Avenue location around 5:15pm and the young man working in the store had to make numerous calls to the store manager named Joe Varraro who advised the associate my purchase (cell phone) was an excluded item. The coupon does list all the excluded items and a cell phone was not one of them. So they would rather loose the revenue by advising me to return the item than to take the time to apply the coupon accordingly.

    Dissatisfied 11/29/10 5:07PM
  • Clearly, your company fosters a policy of poor customer service on all levels. The behavior I witnessed from your employees this morning at the Market Street location in Wilmington, North Carolina was inexcusable. If it had been only one employee, I could have chalked it up to that individual, but even the manager was rude, combative, and sarcastic.
    The bait and switch tactic you've employed to sell Acer netbooks on this Black Friday failed miserably at least two of your Wilmington locations. And though your flier reads, "minimum 1 per store", you may want to train your employees (Christian) not to inform a group of people who have been waiting in the cold for hours that there are actually eight items in stock...unless he has seen them with his own eyes. You may want to tell the store manager (Tim) that telling that same group of customers that there is actually only one Acer Aspire in stock and any misinformation was "not[his]fault and out of [his] hands" is an inappropriate response. And you might want to tell Phil that laughing at those same customers as he goes to his car and telling them that the misunderstanding is "kind of funny" is not, in fact, funny at all. It's not about whether or not you actually have these mythical $179 notebooks in stock. It's how you handle a group of tired, disappointed CUSTOMERS. Perhaps, "I'm sorry. Maybe we can help you find something else that will work for you?" Or, at the very least, just tell us to scram because you aren't interested in our business anyway. Don't waste our time. Why bother spending millions on advertising, if your ultimate goal is to alienate and anger us, anyway?
    I can say without a moment's hesitation that Radio Shack is the absolute worst when it comes to customer service. I will never set foot in one of your stores again, and I will spread the word far and wide that your employees are nasty little ignoramuses with limited capabilities and enormous egos. Anyone unwise enough to give you a penny of their hard-earned money gets what they deserve. I'll be thrilled when Radio Shack finally completes it's tedious circling of the drain and just dies already.

    Future Best Buy Customer FOREVER 11/26/10 6:39AM
  • Bought two phones from Radio Shack one works great other doesn't tried to take back the one that doesn't work for an exchange and they told me because i didn't have the original box they couldn't and wouldn't exchange the item because they need the info off the box. I told them them same info they need is inside the phone and they still wouldn' echange it it's been along time scince i was in a radio shack and it will be never when i go back, service sucks people with attitudes i'm telling everyone gonna even blog it. i hope these MORONS go out of buisness and they starve to death before anyone ever gives them another dime DON'T DO BUISNESS WITH RADIO SHACK EVER!!!!!!!!!!!!!!!

    pjordan 11/24/10 3:01PM
  • I bought a Memorex DVD player covered by an extended warranty in June. Three weeks ago the DVD developed problems and I returned it to the downtown Philly store. I didn't get an immediate replacement. The salesperson said a coupon would be mailed to me which I'd receive in two weeks. Two weeks passed and I called RS's 800 number to find out why the coupon hadn't come. I was told the salesperson "left out a digit" necessary to process the coupon and I'd receive it in 10 days. While I have no real evidence I do have a suspicion that this is some kind of bait and switch as it seems completely unnecessary that the coupon be mailed to me when it could be sent electronically to RS.

    Just as a P.S. I saw the same DVD player listed at KMart for $25.99, which is $24 than what I paid. I don't know if Best Buy or Walmart treat customers like this, but I recommend comparison shopping before stepping into a RS.

    I was also charged $25 as a "restocking fee." This amount appeared nowhere on the receipt. Also, the original receipt was taken and never returned. This is a bad policy and an unnecessary one.

    I know RS doesn't care about one customer, or maybe even 100 customers, but this is no way to run a retail business.

    Anonymous 11/24/10 7:37AM
  • I entered your Bergenfield nj store to buy an HMI cable.There were three employess at the time.One was assisting a customer and the other attempted to service me but he said that he was new and would have to ask the manager for the answer.The manager informed me that I would have to wait until the other salesman was finished with his customer because he had to go to the bank. I figured if the bank errand was more important then me then I would go elsewhere.
    This kind of attitude does not make me want to deal with your company in the future.There are other places to go that make me feel welcome.

    Anonymous 11/22/10 6:38AM
  • went to your store number 9478. went there for a radio scanner. told the saleslady i wanted the scanner for the police. she told me the one i had selected could do the job. i bought it. when i returned home there was no instructions in the box. called her and she told me she had instructions for it. went pick it up right away. this was thursday and untill friday night i worked on the scanner. never could get it to work, it kept saying it was locked. saturday morning i was there when the store opened.told the girl the situation and she told me that there was probally something wrong with it. she looked it up and the registar showed they had no more in stock. she told me to go to the one in the mall cause it showed they had some. went there and told the lady what the salesperson at the other store said. she wanted to try it out but she claimed she had no batteris for it. told her i had some in the car. went to get them. when i returned there were many people in the store waiting to be helped. waited for her to finish helping the person she was assiting at the time. when she finished she took the batteries from me and put them in. she seen that it said the channels were locked. she looked at me and asked me what i wanted the scanner for. told her mainly to listen to the police. she laughed and said that i coul'nt catch the police on there. she said that the girl fromtheother store should have not sent me there cause they had other scaners in stock like the one i had. she said to go back to the other store and tell her i want my money back. i asked her if she cold give me the money back. once again she told me to go back to the other store. i felt she wanted to get rid of me to go to a paying customer. maybe there is commision involved. i fought the traffic and went to the other store. she told me the scanners were easy to work and should catch the police. i told her to please give me my money back which she did. she said the other lady should have offered the money. this has been a bad experiance. my time was taken which i don't have much of to waste. don't know who was telling the truth about the scanner. what kind of people do you hire. don't they know the truth about the merchandise. thank you tammy londono

    molly2 11/20/10 6:26PM
  • When I went into the store to buy a power cable for my printer, they did not have any that they were selling. I just bought the printer maybe 10mo. ago. the only power cords that would fit my printer they had, where the ones that go with the printers for sale. they would not seperate the cords from the printers and charge me for what it would cost. on the computer, the customer service rep. could not even find the part. i ended up going home, the ebay, they researching, buying it through paypal, waiting for it come in the mail.

    Whats up with that?!?

    Anonymous 11/6/10 4:41PM
  • Last Dec'09, I bought a GATEWAY laptop wch was on display at Radio Shack Springfield Mall store in Springfield, VA. They represented that it was a NEW unit. I found out lately from GATEWAY that the warranty for said unit expired last Feb 2010. It means the unit was being used for at least 10 mos. when I bought it, and they insisted it is NEW!! They will give a replacement unit but w/ a lower RAM, plus, they asked me to pay $50 addt'l. FRAUD IN BROAD DAYLIGHT?

    Mamu ChoyChoy 11/4/10 6:11PM
  • Update for my previous comment below.

    I went to radio shack to resolve my issue. The clerk was trying to explain to me that he made a mistake about saying unlimited. His manager decides to show up eventually while we are argueing. Then the clerk LIED TO MY FACE telling his boss that he is 100% sure he never said it being unlimited. I am not retarded and I did my research. I noticed at&t doesn't offer unlimited data plan for smartphones. Later, the manager decides to call at&t to resolve the problem. THE MANAGER LIED TO ME BY PRETENDING TO TALK TO AT&T. I noticed it was odd that he reached them very quickly and the answers he was saying. I remember him asking what was the price of the unlimited plan and he said 30$. I know that at&t doesn't offer unlimited plan and 30$ was their old price when they used to offer unlimited. I am very unsatisfied that radio shack lied to me twice. I also love how the owner tells me to calm down and he doesn't want to argue, while he was screaming.

    Anonymous 10/29/10 1:28PM
  • I upgraded my phone and plan with radio shack. I already had unlimited everything except internet which i added unlimited.About a week later i got a text message from my phone company stating i am being billed 15$ extra for passing my data plan limit. The clerk was saying it was unlimited. I even said this same exact statement "So nomatter how much data i use, I will have unlimited?" and he replied yes yes yes. Clearly that is terrible service. I have a small fault of not reading fully, just skimming the upgrade papers. Now i noticed I was billed for dataplus when i asked for unlimited. Didn't the clerk see that he put dataplus? He knew I asked for unlimited.

    anonymous 10/28/10 8:15PM
  • I WISHED I HAD DONE RESEARCH AND FOUND OUT WHAT LOUSY SERVICE RADIO SHACK IS KNOWN FOR. I BOUGHT THREE COMPUTERS FROM R.S. DURING JULY AND AUGUST. TWO WERE GATEWAYS AND ONE WAS A TOSHIBA. ONE OF THE GATEWAYS WAS SLOW TO RESPOND AND FINALLY ABOUT 90 DAYS AFTER MY PURCHASE IT JUST QUIT FOR NO REASON AND I COULD NOT GET IT TO POWER BACK UP. I CALLED AN EMPLOYEE AT THE GRENADA MS STORE AND TOLD HER WHAT HAD HAPPENED AND SHE TOLD ME TO GET THE COMPUTER BACK IN SO SHE COULD SEND TO THE COMPANY FOR REPAIRS. I TOOK THE COMPUTER IN ON 10/13/2010 EXACTLY 94 DAYS AFTER PURCHASE IN THE ORIGINAL BOX. THE COMPUTER HAD NEVER BEEN MISHANDLED, DROPPED OR ABUSED IN ANY WAY. IT JUST WOULD NOT TURN ON. THE EMPLOYEE OF R.S. REMOVED THE BATTERY AND POWER CORD AND TOLD ME SOMEONE WOULD CALL ME IN APPROXIMATELY 2 WEEKS--I WAS UNER THE ASSUMPTION THIS REPAIR WOULD BE UNDER WARRANTY--WELL I GOT A CALL FROM HER ON FRIDAY THE 20TH AND SHE GAVE ME A LONG DISTANCE NUMBER TO CALL ABOUT MY COMPUTER. I CALLED THE FOLLOWING TUESDAY AND WAS TOLD THE REPAIR WOULD BE 225.00 AND THIS WAS RADIO SHACK REPAIR DEPOT NOT GATEWAY WHERE THE COMPUTER HAD A WARRANTY. THEN THE LADY TOLD ME THE COMPUTER HAD A CRACKED SCREEN SO I IMMEDIATELY CALLED THE PERSON IN GRENADA AT THE STORE AND SHE VERIFIED THERE WAS NO CRACKED SCREEN ON THE COMPUTER WHEN I TOOK IT IN TO THE STORE. NOW I CAN'T GET RADIO SHACK TO RESPOND TO THIS MESSUP OF THEIRS AND ALL I CAN UNDERSTAND IS THEIR CUSTOMER SERVICE IS UNDOUBTABLY THE WORST IN THE BUSINESS.

    SLOTT 10/27/10 10:35PM
  • I went into the Radio Shack located in Warner Robins, GA. The tag on the new Blackberry Torch said 149.99 for new or upgrade 2-year agreements. I had seen this the day before which is why I visited Radio Shack. I had purchased this phone from Walmart for 178.88 a few days before. This was almost $30 cheaper, so I decided it would be worth my time to return the phone to Walmart and get the phone at Radio Shack.
    The girl waiting on me got almost to the end of the transaction when she announced that the phone would be 179.99, not 149.99 like the tag said. She said that price was only for new contract customers, not for upgrades. I said, but the tag does not say that. It says “w/qualifying new or upgrade 2-year agreement”. She said the system would not allow her to give me the phone at that price. I was not at all happy with this, but decided to go ahead and get the phone because I had been wanting it so bad. She went over to the display and flipped the tag up and another tag was underneath it which did say that the phone was 179.99 for upgrades, but due to the fact that this 2nd tag was hidden, I feel that I should have gotten the phone for $149.99. I don't understand why their system would not allow them to give me a price that is clearly marked on the tag in the store. I know I will NEVER do business with Radio Shack again!!!! If I had not been so tired, I would have just told the clerk to cancel the transaction and go back and get the phone at Walmart. Lesson learned!

    LSRBNSK 10/21/10 1:06PM
  • Call the local Radio Shack store here in Orlando and was told when the representative "Alright DUDE hold on I'll go check". When I asked the representative to hold the item at the counter for me I received no response so I asked once again "please hold the item at the counter my name is (blank)" The representative then began to yell at me saying "OK OK ILL HOLD IT FOR YOU!" it turns out that was the store manager Ron Williams at the Kirkman / Conroy Windermere location.

    After not wanting to give that store my business I decided to called another store when I asked if there were any other stores closer I was told to look it up online...I replied that I was not able to. I was lied to being told there were no other stores. I find out there are numerous locations in Orlando. So I called the area manager Danny Rodriguez and he did not call me by the end of the business day and I still have yet to hear from him.

    Radio Shack has lost my business and I honestly feel that they need to consolidate their stores and refocus on good customer service. As of right now I will not shop at Radio Shack again. You have lost my business.

    Charles 10/6/10 4:42PM
  • The credit payment department offers and promises one thing, but is not held responsible for ANYTHING said, or supposedly documented on their computer.

    My August no interest payment was made twice, and bounced because of it. The rep "supposedly" documented the payment to be carried to September, and I would not be charged for it.

    WRONG!!!!!! Because I "refused" TO MAKE a September payment, I am now kicked off of the plan. But that is ONLY my fault because I REFUSED to keep up my end of the arrangement. Any names or numbers I had of other people, "just exceeded their authority to help me!"

    One other point, there are times when the saying, "How else can I help you" DOES NOT APPLY!!!!!! This was one of them. How did they "HELP" me before that?

    Henry Rutledge 10/6/10 7:40AM
  • The Radio Shack in West Point, Virginia has terrible customer service. The salesmen talk down to people. I went in to the store to find a adapter, and instead, got a speech from the salesman about how much he knows.
    Chuck Mysak, Tappahannock Va

    Dawn Keebals 10/5/10 1:27PM
  • I bout headphones and warranty and there trying to give me the run around. The customer service rep was kind but the people at the store gave me bs the 2 times I went there.

    manny 9/30/10 12:55PM
  • I bought a pair of headphones for Radio shack and got the plan with them two. It been 4 weeks and they still have been giving me the run around and have not gotten me a new pair what a joke Radio Shack i see now was no one want to buy from u.

    Jim 9/27/10 10:11AM
  • I went to apply for ajob and the manager was rude, short and very negetive. If this who is running the store, I can imagine how the employees must feel working for this jerk!

    Anonymous 9/25/10 7:44AM
  • I was very disappointed in the service that was extended to me in the Springfield Radio Shack store. Although there was only one person working on the floor, and there was another person getting help, the sales person acted as if I was not even in the store. I stood at the service desk as he assisted another customer. Even when he left the desk to assist the other customer, he did not acknowledge me at all. All he had to do was acknowledge me. There was no contact at all. It means a lot when someone greets you. Maybe that explains why there was not much business going on in that store. I know Radio Shack can do better than that. A little coursework in friendliness will go a long way and I am sure it would help your business.

    blank 9/7/10 4:10PM
  • I went into the store located at
    5443 W ATLANTIC BLVD
    MARGATE, FL 33063. I have never seen such confusion in my life! I had problems with my phone & I went to the store with my receipt to return the phones. The associates there were clueless & showed poor skills in customer service relationships. I stood in line the first time about 45 minutes (patiently), the 2nd time about 30 minutes, waiting for Chris to finish up with a customer...which Dan walked away while I was standing there and helped other customers. He didn't ask me did I need help, he just walked away!! After he (Dan) rung the other customers up he informed me I didn't have everything again. I was completely furious!!! I asked Chris to check before I left to go home (again) to see if I needed anything else. He checked the box & said I didn't need nothing but the usb cable. Dan spoke to me and I felt very belittled! I came in there to return the phones and purchase a amp($90) and 2 mics ($80 each) and 2 speakers ($80 each)I came back and forth three times! This was approximately a 4 hour process! When I returned the last time they informed me they didn't have the money to do the return. He (Dan) couldn't do it because he wouldn't have money left in his register. A customer in the store told them she was paying cash to give it to me. (The customer ran the store BETTER)I am very upset, I am having a party this weekend, after this I did not want to purchase NOTHING from these guys!I don't understand, I usually get better service in this store. I refused to come back. I will go back bestbuy. I left and went to bestbuy, I got better service.

    madaam 9/3/10 10:19PM
  • I thought I was the only one. I have had some many problems with everything from this store and they do not stand behind their products.

    I even made the mistake of purchasing the replacement plan. It replaces nothing. They do not do "in store returns". You have to submit a request online for a shipping label and then send it back. About 6 -8 weeks after we receive the defective item, we will send you a gift card.

    Berrywrap 8/31/10 11:06AM
  • This is not a store complaint, this is an overall Radio Shack complaint.
    Today, I tried to return a pair of earphones that broke, and I'm under their Replacement Service plan. I was stupid not to read the terms, because the woman at the counter said I need to call a number, get a number, and I can return it, it's easy accordin to her. That didn't seem so bad at all. After 5 minutes of button pushing, I get a representative and I give all the information needed, but to my surprise, I needed to wait for a prepaid postage stamp to come to my address, I have to send in the earphones, and wait 7-10 business days for a gift card worth as much as the earphones were. When I hear "Replacement Service Plan" I think of taking an item back with the forms, and getting a replacement, and if a replacement is not available, a gift card is given. I do NOT think of waiting for a postage stamp, sending the item in to wherever, and waiting for a gift card to buy new earphones. This policy is pure garbage, and it should be changed immediately.

    Anonymous 8/27/10 6:05PM
  • Kailua Kona, Hawaii Radio Shack
    I went into Radioshack looking for a diode a couple of resistors and a circuit board. They had everything but the diode I needed. CSR told me that they had it in other location and that manager could bring it that night. I was there as he called the manager to bring it in. I prepaid for diode and bought other parts. I went to store the following day to get my diode. They did not have it, said they would have to order and take days to get it. I asked what happened with the manager bringing part. They couldn't give me an answer. I demanded my money back for the diode. Now other parts are worthless without diode. Wasted gas driving to store. Would like a personal apology from manager that was bringing part.
    Why did they sell me stuff when they did not have parts so I could complete my project.

    khawaii 8/24/10 1:46PM
  • Sterling IL store manager has little interest in helping customers. Store manager told me twice that the product I was looking for was over in the corner with no interest in helping me with it. He had no other customers in store. Store manager also placed sign on door saying he would be back at 8pm with doors locked and lights on. Store hours advertise being open til 9pm. No wonder Radio Shack is on the top ten list of companies most likely to fail in 2011.

    gapgrove 8/13/10 8:38PM
  • I was a manager of a Radio Shack for almost five years. I must empathize with all the customers who have been treated poorly and ripped off. Back in the "glory days", Radio Shack was the place to come for electronic parts. This was their staple item. In recent years, the company adopted a new look and new direction; focusing on wireless, service plans, and batteries. The business is based on profit. Sell the customer what they need but then cram over priced batteries, out dated wireless phones and sub-par service plans down their throats.

    The company doesn't care about the customer. Their one priority is profit-profit-profit. Managers are trained on how to "sell profitable items" and find different selling avenues to write larger sales tickets.

    I am still "in the loop" with some people above the store level and rumor has it that the company is in serious trouble. They have lost their competitive edge and are looking for a buyer. The problem with "buyouts" is when a company buys another company they also inherit their debt.

    The company is not employee friendly and it reflects in the attitude of many sales assoicates. These poor guys have enormous sales expectations and most can't meet them. This is due in part to Radio Shacks mediocre products, inflated prices, and limited selection and availibility of products.

    The company expects the associates to excel but offer them limited resources in which to do so.

    My experience with the company was both good and bad. I enjoyed the customers and finding the best solution for them; but the treatment from "higher up" was far from professional. The last day I worked for these guys I had such a huge burden lifted from my shoulders.

    I hope to all the customers who read this, that you will educate yourself about what your looking for at their website before you enter the store. Don't expect much more than average products and limited selection.

    I hope all the associates who read this will consider that the customer is always right-period! The customer pays your check. Keep in mind they are your boss and treat them as such and your sales and profits will increase.

    anonymous 8/10/10 7:06PM
  • I was visiting a Radio Shack in Big Spring, TX where I observed the following scene unfold. A customer was trying to purchase one of the new Iphone 4's. Her upgrade date was not for another 4 months. They kept telling her that there was nothing that they could do for her. She spent almost 45 minutes trying to get them to help her. While listening to her saga develop, I witnessed at least two of the employees retreat to the back storage room where I observed them texting on their cell phones and chasing each other around. When they noticed me watching, they slammed the door. After which I heard laughter. Over the period of my visit, they came out of the back room to watch and offer NO REAL ASSISTANCE. Three different employees spoke with her including a "shift" manager? End result she leaves the store highly agitated and extremely upset. Two hours later, I do a little online digging on ATT's website and discover that anyone whose phone is up for renewal in the year 2010 can just go in and upgrade their phone......
    HMMMMMMMM....maybe if the sales "associates" at this store were better trained and spent slack time learning about the products that they sold, they could have had a happy customer. They should have known about this upgrade uption.
    I am increasingly distressed about the lack of a work ethic among so many of todays younger generation. They think that showing up is all they have to do to earn a paycheck and when asked to actually do their job, act like they are doing the customer a favor.
    I grew up in a family owned business where I was taught that the customer was always right and to do whatever necessary(within reason) to make them happy. When I reported to work, and when I report to work today, I work, there is always something needing to be taken care of, especially in a retail environment.
    The manager of this store has lost control of her employees and they are running off customers....Gee I thought the bottom line was to make a profit in your business. Maybe Radio Shack should be told about what is going on in Big Spring, Texas

    Karlkcfi 8/7/10 8:19PM
  • My wife sent me her GPS that I purchased in your Huntington, NY store. I will use it to drive back to New York August 4th.

    Not being familiar with it, I visited our local Radio Shack store this evening in the Trails Shopping Center in Ormond Beach.

    No one was in the store so I told the young man I needed a bit of help programming the GPS. He wasn't familiar with it so he took me to the rear of the store to peak with the other sale person. ( Only 2 there)

    I told the second gentleman that I had purchased it in New York and could he help me> He said we can't get a signal in here. I said why don't we use my car right outside. He said. as he glommed some food into his mouth, I don't have time. I am busy right now.

    I thought you would be overjoyed to hear about the exchange and could possibly use it in a commercial showing Radio Shack's unwavering customer loyalty.

    Gene LaNIer
    genelanier@yahoo.com

    Anonymous 8/3/10 5:41PM
  • I have been a loyal Radio Shack customer for years but this last shopping experience has left me saying "i will never go back".

    i made a purchase for an elderly woman who at first loved the product but soon changed her mind about wanting the item.

    i called the store less than ONE WEEK after making the purchase when BOB told me that he would not accept the item as it was not in its original packaging get the reason why, HE WOULD HAVE TO PAY FOR THE ITEM.
    Trying to get a hold of a real person at head quarters is nearly impossible (actually only took 22min and 32sec.) They give you a number for the DM who doesn't answer the phone and there is no option to leave a VM.
    So this poor (both literally and figuratively) lady is out $84.79 because BOB refuses to take the item back.

    NeVeRgOiNgBaCk 7/26/10 9:01AM
  • This is the second time Radio Shack has taken advantage of a mentally handicapped customer. They sold an exteded contract to her and that she could not afford. This time they sold a cell phone warranty that would not cover "normal" wear and tear of a handicapped person. I will never deal with Radio Shack again. It is worth it to pay more and get honesty and integrity.

    Anne
    7/26/10

    anne 7/26/10 6:55AM
  • Do not buy the "extended warrranty" from Radio Shack, it is a sham. First of all, they don't tell you that you have to call an 800# that tells you how to get info online as the number is NO GOOD, second of all you get a refund for less than what you paid, does not include the warranty that you paid and they only paid me .26 cents tax when I paid 10.75% in my city $4.00! I will never buy another electronic item from Radio Shack. You ask why did I not read the pamphlet? They claimed they only had spanish!

    jjjdramos 7/19/10 6:03PM
  • I will never shop at a radio shack again. In Medford Oregon, they sold me a GPS and they explicitly stated that it had free lifetime maps. When I contacted TomTom (the GPS provider) they informed me that the model did not have lifetime maps. I have spoken to the store manager and the regional manager and neither offered any help other than the tell me what I already knew - that the unit did not have maps for life - They then tried to sell me another model with maps. Not a chance.

    bob 7/16/10 6:22PM
  • The store I visited is in Mobile, Al. at Ambassador Plaza. When the store did not have a boom box that would please my handicapped son, We, the employee and I, found one that was great. He proceeded to make the purchase {on the store computer} from the RADIO SHACK catalog. When the package arrived it had lots of clear tape on it as if it had been returned. The cord was missing and I returned to the store for a refund.I was told that I would have to return it myself and they could not refund my money. Every correspondence had their logo and I presumed they would give me a refund in the store. Wrong!
    The reason for this complaint is to alert everyone that they do not tell the customer that their fine print return policy says some merchandice can not be returned to the store After spending several hours dealing with this, their customer representive named Christopher was kind and offered a prepaid return label. I, too, will never return to Radio Shack. now my next thing is try to explin to my handicapped son why he can not have the boombox he wanted.

    Anonymous 7/16/10 11:56AM
  • Just bought my last usb to serial converter... the ones you used to sell worked great every time... this gigaware is junk, does not work with XP (I've setup dozens of these with XP before)... not technical support is REALLY available, everything is a deadend or loop to send me to a store... you used to be a great for thing I needed for my business, now you are IMPOSSIBLE to work with

    downwind 7/16/10 10:13AM
  • NO MORE SPENDING AT RADIO SHACK !!!
    On June 29 2010, I purchased two sprint phones at the Radio Shack on 10428 W Silver Spring, Milwaukee, to try out with the hope of getting the Evo 4G if the Spring service/reception was good at my house and work. So I arranged with one sales agent to call me when the Evo was available. On July 9 2010, I was contacted by the agent to come and get the Evo that had been reserved for me.
    When I got there, I explained that I would like to return one of the phones that I did not like and purchase the Evo because it had more features than that one. The sales agent was about to complete the transaction when the store Manager, Terry, harshly and disrespectfully stopped him from doing so. According to him, the District Manager will not allow them to give me the Evo because I was returning the other phone. By the way, I had only had that phone for a week, and it was within the 30 day trial period. I even got the Sprint rep to talk on the phone and plead with them to give me the Evo, but they turned her down saying it was company policy not to sell the Evo to anyone after a return! Of course there was no written policy for me to read except that the District Manager, Debra Russel had said so, and that was it! I therefore returned all my phones and decided not to deal with Radio Shack EVER AGAIN!!! I love my electronics as I'm an electronic tech, and I buy a lot of electronics....They will not get a penny from me again. My kids, friends, other relatives will hear my story whenever the EVO 4G is mentioned from coast to coast.

    yakubuna 7/12/10 4:10PM
  • After having difficulty with a digital camera purchased from Radio Shack, I was told there was nothing that could be done because I didn't have a warranty. Therefore I purchased another camera, this time with a warranty. Again experiencing difficulty with the second camera taking pictures out of focus, I returned to Radio Shack and the camera was sent out for service. The camera was returned, it worked a little better. Later I was experiencing the same difficulty with this camera taking pictures out of focus. This time, returning to Radio Shack, I was told the only thing they could do was send it out for service. They couldn't replace it, even though I was told that if we had any problems with it, it would be replaced because I purchased the extended warranty. I feel that Radio Shack does not commit to their product. I will be very hesitant to purchase anything from Radio Shack again.

    Disappointed In New York 7/10/10 1:35PM
  • I`m very disappointed in the service that I got from radio shack in January my camera started taking blurry pics so i took it to my local shack to be repaired they said it would take 2 weeks it took 1 month when I got it back it lasted 2 days and had problems that it did not have to begin with so I had to return it again to be repaired I told the guy that it was my daughter High School Grad and I need the camera in the 2 weeks they said it was going to be repaired he said you will definately get it back . The 2 weeks had pass and it was the week before the grad I called customer service and met a very rude person who told me that I was not informed properly and it takes 14 working days not including weekends and I had to wait . I did not have a cam for my daughter grad and got it back 1 month later 3rd July ,here I am thinking the cam is working to my suprise it did not want to power up but the guy told me take it home charge it and it will work because the battery is low , I did and for my baby`s 1st 4th July I had no camera it did not work I returned it the following day. I told the person at the radio shack I did not want the camera because it has problems its never had before they said they can`t replace it I had to get it repair again . I WILL NEVER PURCHASE ANYTHING AGAIN FROM RADIO SHACK the service stinks .

    candyapple 7/8/10 8:15AM
  • I purchased a foreign voltage converter and adapter plug set from Radio Shack in late April before I headed out on a trip to Southeast Asia. At the time of purchase I questioned the gentlemen helping me because I wasn't sure that it was the correct item for me. He insisted that it was correct and would work fine in Thailand, Malaysia, and Vietnam. When I got to Asia, the converter didn't work at all in Malaysia and was not grounded, so I couldn't charge my laptop, or use my hairdryer, or do anything useful. I ended up renting converters and adapters from various hotels where I stayed and borrowing from friends. All in all, I think the converter and adapters cost me nearly $70. I tried to return them today, June 28th, 2010 about 2:45pm, but the store manager said I couldn't because it was past 30 days. I explained that the only reason I bought them was because their store clerk had insisted it would work for me and it didn't, but the store manager didn't seem to care and said that policy was policy as he slowly backed toward the rear of the store. Mind you, I was not yelling, merely explaining my case calmly and I told him I would write a nasty letter to Radio Shack. Apparently, Radio Shack has no regard for customer feedback since their website doesn't seem to have any way to contact them with complaints. I will never shop at Radio Shack again. I have been burned too many times by their poor customer service and crappy electronics.

    Dreamanning 6/28/10 1:26PM
  • I purchased a magic jack from Radio Shack and I purchased a two year service aggreement. My phone quit working ,I took it back.The called a number ,talked to someone. they said I could give them my email address and the would send me mailing label and I could send it back and then in five to seven days they would send me check so I could purchase another one. this is my phone service my 911.I don't have it yet, it's going on two weeks. The man in store wanted togive me replacement but they would not let him . When I get all this behind me I will never go in another Radio Shack Sam Kanipe

    Anonymous 6/27/10 12:17PM
  • We went to radio shack at the Thurston store in Springfield,Or., to purchase a scanner for a disabiled friend, The sales person Ryan Hammond was rude, acted like he didn't want to wait on us and we found outlater from the Division store in Eugene by a sales person Peter that Ryan wouldn't have sold us all the supplies needed for the scanner. We will never go back to the Springfield Store.
    The rating below are for the Springfield Thurston store only.
    Division store in eugene was great.

    gloria 5/17/10 4:51PM
  • we purchased a phone, late on Sat night, the store was empty, 2 employees very pushy about the newest i-phone deals. In the course of our walking around and looking for a regular landline phone, one of the employees began talking about his commissions, how he's out there working for a living, even at $8 an hour at his age (45)and complaining about how Obama is going to run the country into the ground. We just wanted a phone and are Obama supporters and didn't appreciate this guy's attitude but acted amiably just to get out with the phone without an argument. He just kept it up. At the register the other employee tried to push the replacement service plan on account of the expense of battery replacements - he raced through the terms and conditions and benefits so fast nothing made sense, so we said no thanks and left, promising never to go back there again, good deals or not.

    Anonymous 5/17/10 9:36AM
  • I received a Radioshack 7 channel weather radio for my birthday. I put that on the wishlist due to the good ratings of it's users as well as ratings from other sources on the quality of the product.

    Unfortunately the radio was missing the swivel belt clip, one of the reasons why I wanted that product. When I contacted the local Radioshack about either getting the piece or exchanging the radio, no dice unless I had a receipt. When informed that this was a present and no receipt was given, they were apologetic but said that I would need to contact the "customer care' line on the website. "Customer care" was a joke, insulting, and not customer freindly. I will not recommend anyone purchasing anything from radioshack in the future.

    Eagle92 5/5/10 12:29PM
  • I was very disappointed in the customer service at sliver plaza in Virgina. I had bought a I Go tip for my sons phone and was not sure if i needed anything else the sales rep recommended i buy the charger as well when i got home I only needed the tip which was fine. When I went to return the charger I was told I had to wait 2 weeks for my check to clear even though what i had brought back was never opened. I don't have any desire to go back into a Radio shack after this sales procedure.
    sincerely,
    sharon

    none 4/22/10 9:17AM
  • I'm disappointed in the customer service at the store in st.Louis at 4135 lindell blvd.to exchange a wifi card that was tested defective by tech support and the manager wouldn't corporate told me i had to go to the store i got it from when i had to pay for it and go to another store to pick it up originally i wont return to repeat business to radio shack

    Anonymous 4/21/10 7:11AM
  • Hello,Well The Customer Service was so bad @ radio shack,Check this out.On Friday April 9th 2010 I purchase a Acer Laptop computer for $399.99 from the Radio Shack store located at Vineland And Magnolia In North Hollywood Ca.91607.The Salesman was named Dylan.Everything was pretty good with Dylan,He was quick he was polite and actually very patient,all total the sale took about an hour to complete,I took the computer home,and it really wasn't enough compuer for me,I call the 1-800 customer service number and I speak to "Pedro" and I explane that I wasn't really thrilled with the Acer I had purchased and could he let me know of any up comming bargins of some top of the line computers at radio Shack,we talked for about half an hour,"Pedro" was great Polite Patient,and Honest about Everything,I asked how to go about getting a refund for this laptop,and he said thats simple,Just pack it up in the original boxes and all the packing take my original receipt into the store where I bought It,tell them at the store that I am just not happy with the purchase and ask for a refund.I tell "Pedro" will It really be that easy,He said absolutely,I told "Pedro" that so far I really like the new Radio Shack and I ask "Pedro" what he thinks of "Frys Electronics" and "Pedro" said Honestly that He loves "Frys" and asked why? dont you? I said "Not at all"he then Asked Why Not? And I answered that frys makes its customers do all the Quality Control on all the products that They sell there.Sure they sell 500 units of almost everything everyday but 250 0f those 500 units or more sometimes come back to frys as returns. And thats why they have the returns down to a science and it makes your purchases bearable,well not for me anymore,everytime I but=y at freys Its 2 or 3 more trips back to the store every single time I buy there,and I am Tired of that,thats why I went to radio Shack This Time,well like I said I bought an Acer Laptop At Radio Shack on Friday April 9th and talked to "Pedro" on the 10th and tried to return the unit on monday,I was told that they couldn't refund me any money today because their computers were down but to come in the next day,Tuesday and they would be able to help me "No Problem".Ok I wait another day and come back to the store that I purchased the computer on Friday and the Sales man isnt "Dylan" It's "Matt" I ask for "Dylan" and Matt Tells Me that there isnt any Dylan At this Store that that guy was just here at his store for "One Day"He then goes on to explaine to me that Because I made my Purchase with My Debit Card that He can only pay me with cash.I said ok thats alright,he said the only problem Is I don't have enough cash in the store register right now but wait till 3:00 o clock or so when The Manager is In and She will be able to help you with a cash refund or if necessary We may have a Check for you.I said Ok,I said so Look "Matt" I will Still Need To Get A better Computer so I don't want you to think that you have Lost A sale Or Anything,I tell "Matt" That I called Customer Service And Spoke To "Pedro" and "Pedro" said I about 10 days That they will be having some better laptops comming in and I said Look I dont need A complete refund ,I need to also purchase a new cell phone and I need to Activate that,I need some airtime put on the new phone I will also need some accessories,A car charger a warranty and some other things as well and so since You Tell me you can only refund me cash because my purchase was made on a debit card and that will be later this afternoon,how about we just start putting the phone togather and all the other things I will need and by the time I am ready the Mgr. Will Be here everything will be picked out and ready to credit and exchange and it won't be alot of cash on the refund,cause I know That is hard to accomodate,So we get the phone picked out,The Case The Warranty the airtime the Accessories and then he has trouble Activating the phone.He keeps asking me did I have a Previous Phone with A Number and I tell Him yes,that I had to replace that lost phone,and get another Phone with My old Number And it took hours and hours and he kept asking me for my old Phone Number 5 or 6 times and what was my PIN number 5 or 6 times and he's dialing boost over and over and finally he says This Phone Cant be Activated and you'll have to wait till tomorrow to get a phone that we will deliver from another store I said What? I said Alright I guess then He hands me back a receipt with no debit refund but a credit card refund that will take 15 days to post.I was Shocked,I said You told me you could only give me a cash refund,you told me to wait all day,till the Mgr. Comes In,You try to activate a phone for hours and now you say I cant get a phone till tomorrow,so what has been accomplished here,I gave you guys 514.66 dollars on a purchase a couple days ago,I wasn't happy with that purchase and ask for a refund,I try to give more money to you by purchaseing a cell phonr a warranty accessories and now I have no refund,No Laptop Computer,No Cell Phone nd I have to wait 15 days for this to Post,And I was Really Mad,he said yes come in first thing in the morning and I should Have Another Cell Phone For You,But The Refund I cant Change That Not Even A District Mgr can help you with That,Nobody Can Help You With That He said,I turned around and was walking to the door and he said I'll see you first thing in the morning And I replied I will Never See You Again.I got home and Explained to another Radio Shack What Had Happened,The other Store tells me to come to that store an d they can at least refund $ 80.00 for me ,So I go to that store and those guys at the Laurel Canyon and Victory store in North Hollywood Ca. took A look At My Receipt And Said Wow What Has This Guy Done To Your Purchase?I was Surprised And Said Why,The Mgr of the Store Was "Jullio"He wasnt at the store by the time I got there but "Fidel" Was at the store and so "Fidel" called the Mgr. "Jullio" at home and said That a customer was At their store for a refund from another store.And "Jullio" authorized" a cell phone cash purchase on a debit card to be refunded on the spot to me in cash for like $87.00 dollars I guess It Was,then "Fidel" Looks At The Receipt and Says This Other Guy Has Charged you a $60.00Recycling Fee and no Refund On The Laptop Recycleing fee and He Has Put Almost $300.00 dollars on the cell phone airtime but since you dont have a phone your airtime will be lost if your not able to get this other store to fix this stuff,The Airtime Radio Shack Cannot Fix,Youll Have To Call Boost The Credit Cared Refund Radio Shack Cannot Fix Either You Will Have To contact your Debit Card Company And Cancel Your Card And Then Start Over For A cash refund.......Oh My God Oh My God I Am Thinking.....Well Today Is Wednesday,It Is 7:30 Am I will Let You Know Which Lawsuit I shall File First Then........Stay Tuned

    todzilla45 4/14/10 7:39AM
  • sales associates at radioshack in burien,wa are so rude and everything they sell had already been open and resold especially at this store the manager is a youn guy unexperienced he is extremely rude to hispanics i will never go back to radioshack i rather shop at best buy

    chicha 4/9/10 2:41PM
  • I went to the Radioshack in Oxon Hill, Md located in the Rivertowne shopping center to load up on my minutes. The new manager was so rude and short with me., Telling me they no longer load up for the customers, I would have to do it myself. This was okay, but I continued to ask more question as to when they started this new policy. He continued to be arrogant and rude...only this time cutting me off. I am going to avoid this location. I have observed him before...cannot believe he a manager...

    Anonymous 3/30/10 2:52PM
  • I am very disappointed with Radio Shack's service and the knowledge of it's employee's. I purchared a charger for my lap-top in January this year 2mos. ago and it not working.I paid for the extended warranty but when I went into the store to return it and I was told I had to send it out. The clerk was new second day working and did not know where are how to instruct me, the store was full of customers and the second clerk was in the back on the phone. The first clerk went to get her four times and kept comming back saying she will be with you she is on the phone. I waited 40 mimutes for her to tell me I had to send the product out and to where she too did not know. At this point all I want is my money back I understand RadioShack save money by hiring young people but they need to be trained and screened for people skills as well as knowledge. I stopped going to Best Buy for this very resaon and don't plan on going back to Radioshack again.

    Anonymous 3/28/10 7:53PM
  • I bought a wireless mouse, and the cashier sold me a "replacement" plan in case the mouse went belly up. This should have been a warning to me. The mouse died today, at the age of six months, and my husband can't use his computer without it. I went to Radio Shack with the mouse and my sales receipt, expecting a replacement. All I got was a runaround. They will send me a mailer to return the defective mouse, and once they get it back, THEN they'll send me a gift card! I didn't buy a gift card program, I bought a replacement program. What a load of crap. I'll never set foot in a Radio Shack store again. I wound up going to Target and buying a wireless mouse there, since I needed one right now, not three months from now.

    granny 3/27/10 7:39PM
  • I purchased a Motorola 390 bluetooth and the on/off switch fell off. I took it to the Radio Shack@ the Signal Hill Mall to have it exchanged for another one.Unfortunately, they didn't have one in their store. They got on the phone and called the other store at the Crossroads location because they had another bluetooth to replace mine. I was sent to the Sales Rep, Mylo, and he was going to switch out the bluetooth then he said he couldn't do it because I forgot to put the charger in the box... then the other sales person said just switch out the bluetooth. As Mylo is waiting on me , he is getting louder and ruder because there are other people waiting in line. Mylo,was so loud that my sister was able to hear him clearly while I was talking to her on my cell phone. He was rude, disrespectful, and totally unprofessional in front of the other customers to me. Every time I asked him a question he rolled his eyes, and spoke more loudly and rudely. I even spoke to a customer care rep on that afternoon. I was then told that I would be contacted by a manager... and that hasn't happened yet.In the meantime I was told that I had to buy a package and mail it back and wait for the next 5-7 days to be given a gift card to purchase another bluetooth. I am very dissatisfied and promise that I will never make another purchase at Radio Shack at either locations in Statesville, North Carolina.I still don't have a bluetooth either.I have sent this email to all of my friends/family so that they won't shop at any of your stores as well.Walmart, Target, Best Buy, and Staples would love my bussiness and my money spends even better there!!!

    Dissatisfied Customer,
    Tracey Bostick

    dissatisfied customer 3/18/10 9:27AM
  • I went to the Santa Barbara (lower State St.) location just to browse for musical instrument accessories. The place was empty. No employee was to be found. Ten minutes after I had entered, an employee walked in from the back door, gave me a mean glance, and proceeded to the cashier. I approached him and asked him if he knew where I could find a sustain pedal for an electric keyboard. He sarcastically replied, "...The internet. Actually, I don't know what the hell you're talking about." I was absolutely repulsed by his treatment!

    Radiocrap 3/9/10 4:54PM
  • I was in one of your stores about a boost incognito phone for $119.99,Karen and wilson said they don't know wen there coming in,so i asked for a rainceck and both refused and tried to sell methe mirror model,i said i want what i came here for the sanyo incognito,so i'm dissadisfied with your policy, and will take my business elsewere.

    c.charlie123@verizon.net 3/4/10 2:40PM

  • My husband and I purchased $100 worth of minutes for our Go Phone at Radio Shack in The Dalles, Oregon, and the sales clerk neglected to see that the minutes were transferred to our phone. When we went back to the store to tell the manager what happened, he said that there was nothing Radio Shack could do about it. Does he really think we're just going to accept the loss of $100 when the mistake was their fault? We have just begun to fight! Regardless of the outcome, we will never, ever shop at Radio Shack again.

    Anonymous 2/7/10 4:20PM
  • No customer service at the 800 number.
    No battery for a Portable DVD player after having unit for only 13 months .

    Anonymous 2/4/10 5:08PM
  • I had a horrible experience with Radio Shack. I will never purchase another thing from them again. My cell phone battery went out in less than four months. Their repair service wanted $27.00 for a new battery and a $25.00 charge to install it. What an insult, $25.00 to drop a battery in the phone!!!! Who are they kidding? I would love a job that paid me $25.00 to drop batteries in a cell phone!!!!!!!!!

    I find it very interesting that all the reviews I read were negative.

    None of your business 1/28/10 10:29AM
  • i have been back to your store in clayton, nc
    four times and have been given false info each time. wrote a check on 12-17 for 2 batteries. each time the policy changes and the employees are rude and knowledge is pitiful. never again will i purchase anything
    from radio shack. nothing but a sham and hope
    they go out of business. policy states 14 days and you will be given a refund when you
    write a check. absolutely false. terrible
    policy and rude employees.

    lasaters@embaqmail.com 1/1/10 8:54AM
  • I bought a child's toy in Santa Maria California. Kept my receipt, when I purchased it I asked if I could return it. They said keep the receipt. I did. I tried to return it in Los Osos CA. and in Morro Bay Ca. They both said no because they were not bought there. You would think they would be worried about me never returning again.

    Hesstwin1@charter.net 12/8/09 6:28PM
  • All they need is money... I bought a gps - motorola (3 star )from the radio shack at brown deer,milwaukee; for 85 dollars... in few days it was black friday i got a gps for 59(tom tom). Fine... I did not open the gps box, when they sold it to me, it was already open - all the covers in the box were open. Even then I took it, because the cashier told that there would be full money back. Wonder what... i returned it in 4 days- i did not switch on the gps ( nor installed the cd). They made me pay for 15% restocking fee!!! I had to pay for the one which is already open..believe it.. the reciept does say that there is a restocking fee .. but its already open and i asked the cashier by the word of mouth.. He never told me... I lost 12 dollars for no reason...Would you ever try to buy things at radio shack???? NO WAY!!!!!!!!!!!

    Anonymous 11/30/09 8:29PM
  • i went to sunset pt plaza the manager was not helpfull at all she was so impasant to get trade of me she was a rude manager i wander who make her a manager she is really a nasty b!!!!!!i am a reguler customer but i bont think that will a place for me i will not tollarate being insulth by her .so as a districk manager u have to do some thing with because i will not recomend any one to go to radioshack my friends and family will not go radioshack again.so manager miss terry dosent desarve to be manager

    rickey 11/14/09 6:24PM
  • My daughter sent a computer back to hp thru your viewmont mall, scranton, PA store and was calling everyday to see if it was back according to the date they gave her. They said no it wasn't. Finally yesterday she went on to track it to your store and saw it was delivered there last Tuesday (Oct. 27th.) She called the store and they first said they have no record of it and then all of a suddent OH YEAH! here it is. She is a college student who needed it for projects and they forgot they had it. Are you kidding me? That is extremely poor store management. I will definitely think twice before visiting you store for any reason.

    kimber421 11/3/09 12:47PM
  • i purchased a universal battery charger for a digital camera. In short, it ruined my battery, my camera would no longer accept it's own battery. It's has been 4 days and no battery yet. They have offered to replace my battery but can not do it until they figure out how to do some sort of paper work to zero it out, whatever that means. This is just a camera battery. I think in the interest of customer relations you could replace my battery now and worry about the paper work later.

    Anonymous 10/22/09 6:19AM
  • Radio Shack in Achrafieh, Beirut at Lebanon.
    The Radio Shack store located at Achrafieh, at Beirut, is the worst one on customer service!!...I will NEVER EVER in my life attempt to buy anything there again ! The employees are quite rude
    show no respect at all to the customers.
    The service in general is awful!

    Samer Fakhoury 10/19/09 5:42AM
  • RE: Radio Shack in PLAZA LAS AMERICAS at PUERTO RICO.
    The Radio Shack store located at Plaza Las Americas, at San Juan , P.R. is the worst one on customer service!!...I will NEVER EVER in my life attempt to buy anything there again ! The employees are quite rude
    show no respect at all to the customers.
    The service in general is awful!

    Another Unhappy customer 10/8/09 8:12AM
  • Perfectly terrible customer service. Wasn't looking to have them kiss up, just behave with some courtesy and professionalism--the way you do at places like Best Buy and Target. I called up the first Vienna (Virginia) Radio Shack (8397 Leesburg Pike) and the first thing I get greeted with is some incoherent greeting, and I had no idea what place I had reached. Then the guy is just as indifferent and ill-mannered as he can be. He tells me to call another store, and I call over to the RS at 322 W. Maple Ave, also in Vienna, Va. I get the same incoherent greeting, from a girl named "Laura". I simply tried to ask her WHERE her store was located on Maple Ave; she was clueless, but then promised to get someone who could help me. Then she just left me on hold, indefinitely. I had to call back, got another incoherent greeting from some kid named "Bob." I explained the problem with Laura, to which he apparently couldn't have given even half of a rat's arse. I asked to speak with the manager--to which he said, "There is no manager."
    It is no wonder this company has such a pathetic, wretched reputation, for both product quality as well as the even more absymal service. "Shack"--what an appropriate name. Let them go the way of Circuit City.....they've well earned it.

    DISGUSTED 9/19/09 2:08PM
  • BEWARE OF RADIO SHACK - It's hard to get a refund even with a receipt. We purchased wireless stereo headphones from Radio Shack and were told we had 30 days to return the merchandise if we were not satisfied. The headphones were wrapped in plastic, and we had to cut up the plastic to get the headphones out. We were not satisfied with the quality of the headphones and tried to return them the following week with the receipt, but we were told that we could not get a refund without the original packaging. We will never puchase anything there again.

    frances55 9/7/09 11:17AM
  • After reading the comment from the 1 person who works at a radio shack, I had a good laugh. Why did he/she call his own place of business a craphole. This person blames the downfall of Radio Shack on the customers. That makes no sense at all.

    Anonymous 9/3/09 3:19PM
  • I will never step foot in a Radio Shack again. I bought a cell phone from them online, and was unable to contact customer support for well over an hour. When I finally got to them, someone from India told me the only way to deal with a broken phone less than 30 days after purchasing was to contact live chat on the website. I had to have ATT send me a refurbished on because Radio Shack was unable to support. AGAIN - I will NEVER buy another thing from Radio Shack. They are dead to me.

    soflatechie 8/14/09 12:28PM
  • My experience with radioshack has been decent in store but the product that the carry and back up by carrying them suck. I have bought a headset made by gigaware. My first time buying it the product broke within 30 days. So i returned for another one, when doing this i was told i can return anymore if this one broke. Well this one lasted a little longer but still broke, i have been trying to find contact info for Gigaware but seems not to be found. And when i search it you guys are only ones who come up so i am assuming you are the ones who make it. Why do you sell crap product that breaks i was going to buy tv and said no to raido shack due to the quailty of their product and bought it from walmart. It was also difficult to find this page too to contact you guys.

    Anonymous 7/29/09 8:11PM
  • HORRIBLE HORRIBLE HORRIBLE EXPERIENCE. I WILL NEVER PURCHASE ANYTHING FROM RADIOSHACK EVER AGAIN. WE BOUGHT A LAPTOP FROM THEM. WAS TOLD THAT THERE WAS A 150 REBATE. RADIOSHACK GAVE US THE WRONG LAPTOP IN THE WRONG BOX. THE LAPTOP AND THE BOX DID NOT MATCH. THEY WERE DIFFERENT PRODUCTS. WE DID NOT FIND OUT UNTIL WE HAD CUT UP THE BOX AND MAILED IN THE REBATE. WE RECEIVED A POSTCARD SAYING THAT THE RECEIPT AND THE LAPTOP DID NOT MATCH UP SO THEY WERE NOT GOING TO SEND US THE 150 DOLLAR REBATE. WE CALL RADIOSHACK AND THEY SAID THAT THEY MADE A MISTAKE AND WANTED US TO BRING IN THE BOX, LAPTOP AND RECEIPT. THEY SHOULD HAVE APOLOGIZED BUT NEVER DID. THEY GAVE US AN ATTITUDE FOR A MISTAKE THEY MADE. THE ASSOCIATE WAS VERY RUDE AND WAS NOT HELPFUL AT ALL. HE WAS GIVING US A HARD TIME AND THIS WAS ALL HIS FAULT. VERY RIDICULOUS! THIS IS AFTER A COUPLE MONTHS HAD PASSED. I NO LONGER HAD THE BOX BECAUSE I HAD CUT IT UP AND MAILED IT FOR THE REBATE. TOLD RADIOSHACK MY SITUATION AND THEY SAID THEY COULD NOT DO ANYTHING ABOUT IT BECAUSE I DID NOT HAVE THE BOX. SO NOT ONLY DID THE RADIOSHACK SALESMAN SELL US THE WRONG PRODUCT. WE DIDN'T GET OUR 150 REBATE. FINE WHATEVER. WE JUST LEFT IT AT THAT. TODAY I FOUND OUT THAT THERE IS A DEFECT WITH THE LAPTOP. RADIOSHACK TOLD US THAT WE HAD AN AUTOMATIC TWO YEAR WARRANTY BUT BECAUSE THE SALESMAN SOLD US THE WRONG BOX ONLY ONE YEAR IS COVERED. WE PURCHASED THE LAPTOP IN OCTOBER OF 2008. IT IS JULY 2009. NOT YET ONE YEAR. I CALL THE MANUFACTURER AND THEY SAY THAT ACCORDING TO THEIR RECORDS THE WARRANTY STARTED IN JUNE 2008. WE BOUGHT THE LAPTOP IN OCTOBER 2008. WHAT HAPPENED? THE DATES ARE TOTALLY WRONG. SO THE MANUFACTURER WON'T FIX THE LAPTOP BECAUSE RADIOSHACK GAVE THEM WRONG INFORMATION. OK, SINCE RADIOSHACK IS A SMALL COMPANY COMPARED TO BEST BUY, COSTCO, DELL, APPLE, WE WERE TRYING TO GIVE THEM SOME BUSINESS BUT OBVIOUSLY THEY HAVE PROBLEMS. WILL NOT MAKE THAT MISTAKE AGAIN. ANOTHER THING - I JUST WENT ON THIS WEBSITE AND NOTICED THAT THEY HAVE A 24 HOUR CUSTOMER SERVICE HOTLINE. I CLICKED ON IT AND THEY CHARGE 16 - 30 DOLLARS PER QUESTION. RADIOSHACK IS JUST ASKING TO BE CLOSED DOWN. I AM SO SURE IF THEY CONTINUE TO GO AT THIS RATE, THEY WILL DEFINITELY BE OUT OF BUSINESS IN NO TIME. AGAIN, HORRIBLE HORRIBLE EXPERIENCE. WILL DEFINITELY NOT BE PURCHASING ANYTHING FROM THEM EVER AGAIN.

    LAPTOP 7/25/09 8:30PM
  • I recently purchased a cell phone from Radio "Shack" but was unpleased with the product. I tried to return it and was told I needed to wait until my check cleared, which is understandable. I asked the saleman how long that is and he couldn't tell me. I was told that I would have to log onto my banking account and bring him a printout of where it cleared before he could refund the money. WTF? There is nothing in writing for the store with a return policy for items purchased with a check. Definitely the last purchase I ever make from this business!

    beboob 5/28/09 5:05PM
  • This is dumb.
    On Black Friday 2008, we bought a pair of cell phone hands free headset from Radio Shack, the Motorola H375; a $20 rebates deal per headset.

    We got the rebate cards after months and try to activate the cards and notice that the cards expires May 2008 (instead of 2009).

    We were told that the headset were purchased in 2007. We checked the receipts and it is cleared stated that they were purchased on Black Friday 2008.

    We were told that there is nothing they can do to give us the rebates.

    WOW. SCAMS! We lost $40 because of a rebate cards that were expired before we bought the products.

    Thanks Radio Shacks.

    and to the worker of radio shacks below, I respect your work ethics. However, in this time and age, customers are ALWAYS RIGHT (even they are not). This is a world that either you are in it or not in it.

    Anonymous 4/29/09 5:56AM
  • Yesterday I visited the Radio Shack on lower state street in santa barbara and had the worst customer service experience of my life. The store is a mess with trash all over the floor. All of the employees are very disrespectful, rude, unreliable and had no idea what they were doing. They messed everything up and i had to get a refund because of them. They gave me stress and I will never ever go there again.

    Anonymous 3/22/09 4:13PM
  • I delivered a computer to the Radio Shack store in Kearney, NE on the 23rd of January to be sent in to their repair center. On the 26th of January, I understand the computer was sent to the repair center and was shipped by Fedex. I was told this would take a week to ten days for the computer to be back in Kearney. After two weeks, I began calling the store, inquiring about my computer. For about two weeks, I was only told that they would call when it was delivered back to the store. Finally, the manager called and I was informed that Fedex had damaged the computer and it would probably be replaced. They will not give me a replacement because "it has not been authorized yet."

    Now, during the past ten days, I have tried to find out what has happened and why I cannot at least get my old computer back due to the files and information I have on the computer. They will not give me a replacement and the damaged computer seems to be "sitting in Fedex's warehouse."

    My question is: Why can I not expect fair treatment on this issue and get some straight answers from Fedex? If Fedex damaged my equipment I feel it is right for Fedex to replace the equipment. I feel that I should get my information from the old computer. I have income tax files on it as well as files related to my father and mother's trusts which I need to be able to settle. The settlement date for the trusts was the 15th of March and I farm so my income tax had to be filed on the 1st of March.

    Anonymous 3/12/09 7:57PM
  • I have endured the constant deterioration of the quality of service of Radio Shack for far too many years & henceforth will take my business elsewhere. I am fed up with the lack of knowledge and general indifference of the sales staff. Not only will I discontinue my business, I will also do my best to dissuade others from shopping there.

    Fedup in OKC 3/4/09 11:08AM
  • This company has the WORST customer service I have ever seen. My husband came into the store located at Harborview in Suffolk, Va to make a purchase. The sales associate did not even aknowledge that he was present. My husband was with our son who has special needs. The customer that the sales clerk was talking to said "you can go ahead and help him". (Since they noticed that he had been standing there for 10 minutes) The sales clerk said "no, that's ok". Then the phone rang and the sales associate answered the phone and helped that customer, got off the phone (still not even aknowledging my husbands presence and went on to help the other customer with her lap top. After waiting for 20 minutes without even "I'll be with you in a moment", my husband left the store with our son. This is unacceptable, we have a gift card from this store for a large amount of money and I would rather throw it away then come back to the store.

    Anonymous 1/8/09 11:05AM
  • I write to you with total disatisfaction of this company and will suggest to others about online orders especially when you have the item sent to the store. I ordered an online instore purchase of a ps2 to the radio shack on 1767-1769 grand ave baldwin ny 11510 and one I never recieved a confirmation that the order arrived in the store so I decided to track the order and the item had been sitting in the store since dec 22, 2008 I found out on dec 26, 2008 almost three days later. when I arrived at the store to pick up the item the store clerks tells me they cannot find the item and the store manager is off. You tell me no one could help me. What kind of service is this? I wonder if one of the store members are at home playing with the gaming system?. This type of service is unexceptable for anyone I definitely will not rely on this company for the christmas holiday or any other occassion ever again although I will warn of this matter. Shelia Irby unhappy customer!

    sirby@optonline.net 12/27/08 11:51AM
  • Submit your comment >>
  • I want to express my appreciation for Lehsa Asst manager for the Radio Shack at the Volusia Mall(Daytona Beach)'s excellent work. SHe is incredibly helpful to me with my new blackberry via verizon. Meanwhile she learned some things for the hard of hearing people. It took us to discuss on the plan, made some calls, etc.. Her personbility was so simple and friendly. SHe deserved a kinda praise..

    Seven 3/25/12 9:19AM
  • I don't typically write these types of letters, but I want to comment on an experience I had at Store #01-2751 (Astoria-Ditmars location, 22-32 31st Street in Astoria, NY 11105). The employee Elease was incredibly helpful to me. I came into the store looking for a specific set of speakers for a client of mine (Gigaware 2.1 Multimedia speakers - http://www.radioshack.com/product/index.jsp?productId=3831915). The store didn't have any in stock because they happened to be on sale that week for $14.99. Elease proceeded to call various Radioshacks in the area to check if they had the speakers in stock...and all stores were sold out! She advised me to go to Radioshack.com and purchase the speakers, also advising me to have them shipped to the store to save on shipping and handling. She was very patient, courteous, and helpful (everything customer service SHOULD be). I was very impressed with how I was treated. I ended up buying 2 sets of speakers from Radioshack online.

    MrJulian 2/10/12 5:15PM
  • I went to the Plaistow, NH Radio Shack to get two Smasung Stratophere phones and they were out of stock. The problem is - they began running a promotion on 2/5/12 for free phones with a two year contract and I was there on 2/6/12...NO PHONES AVAILABLE!!!

    How can Radio Shack run a promotion and not have product in the store to sell to its customers...?

    The salesperson said he would check his Thursday delivery and call me if he received any Samsung Stratophere phones, or he would call around to other stores to locate a couple if he could.

    FYI, the salesperson (Richard) was very professional and helpful...it's to bad there's no support from regional managers, corporate, etc...

    Very disappointed...SMG

    SMG 2/7/12 11:08AM
  • I would like to commend an employee of Radio Shack, 5928 Pacific Ave, Stockton, CA. Her name is EVELYN. She helped my husband and I purchase two new cell phones, activiated them for us, added minutes and smiled the whole time! She is a JEWEL. We are an older couple, so when we had to add minutes to our old phones, Evelyn was gracious and kind to us as well. Evelyn deserves a nod from her superiors and recognition for a job well done!

    Anonymous 1/13/12 4:28PM
  • January 03, 2012

    To whom it may concern

    My name is Etaferahu Muluneh. I am writing is letter in regard of RadioShack phone insurance customer’s service. I purchased cellular phone with insurance from RadioShack store 3100 14th St NW Washington, DC 20010. On January 02, 2012 my phone scanner has different color lines, for that reason I cannot able to use the phone. January 3rd @ 8:23am, I called to RadioShack phone insurance customer’s service (1-800-433-5502) to explain about my phone scanner. I was on phone with one of your employee explaining about my phone and answering her questions. After 45 minuets she told me that she need to talk to one of RadioShack store employee and she gave me case number which is 22438712. Round 3pm I want to one of the RadioShack store 1161 University Blvde Langley Parke, MD 20787 and the employee help me to call the above customer service. The RadioShack store employee was on the phone with phone insurance customer service explaining about my phone, answering his questions and he told him that my phone was not damage. However, phone insurance customer service employee asked to speak with me and he told me that I am illegal for the coverage. I asked him why? He said my phone was damage and hung up the phone on me. I am 100% sure my phone is not damage. I am really disappointed about your phone insurance customer service employees. I really need replace phone. Here is my contact etafudc@yahoo.com and my phone number 2024873045
    I am waiting to hear from you shortly,
    Sincerely.

    Anonymous 1/3/12 10:26PM
  • Your employee Jerry at Store #018308 went above and beyond in getting a solution to a problem. Trying to find batteries that you advertised, he ran into a very embarrassing problem: Every store that he contacted either claimed not to have the batteries even though they showed inventory of the product or refused to search to see if they actually had the product. He tried 5 different stores and did not get their cooperation.

    We were able to find a solution that did not require me to drive 20 miles to pick up the batteries or wait 5 days to get them.

    Jerry truly knows what Customer Service is about and reflects a good impression to me the customer. As a consequence I will continue to shop at Radio Shack

    salrod 12/29/11 1:41PM
  • After several unsuccessful attempts via the internet to learn and understand the features, functions and cost of a newly needed cell phone, I stopped at Radio Shack (Store 3907 in Auburn, CA) as I was returning home from an appointment.

    As I began to browse the extensive array of cell phone features, functions and cost that were displayed; the sales clerk came over and asked if he could help.

    I explained my intended use of a cell phone and the features, functions and cost that I would require.

    Following a brief exchange of comments, I had examined a few possibilities and had made my selection.

    While the salesman was arranging for airtime and assembling and testing the cell phone, I was able to do some impulse shopping – and purchasing.

    It’s nice to do business with a sales staff that is personable and knowledgeable and very helpful.

    I left Radio Shack as a very satisfied customer.

    I’ll be stopping at Radio Shack more often.

    Leo 12/29/11 11:57AM
  • contacted the district manager to resolve an issue with an iphone and a local RS branch. Got me personalized service with a closer RS, problem resolved with red carpet service

    funinde 12/21/11 6:28PM
  • On 11/19/11, I did not make a purchase. However, I wish to say that the store manager Mark did a thorough job. This is for the store on West Avenue L in Lancaster.

    Thanks Mark for taking time with me!

    Anonymous 11/20/11 6:49AM
  • I had a coupole questions about purchasing mimutes for my trac phone and stopped at the Londonderry NH store just a few minutes before closing. I received a friendly greeting and stated that I knew they were closing shortly and was interested if I could renew my minutes and would come back another day if they could help me. The young man said there was plenty of time and how could he help me, I do not recall his name , the reciept gave the initals of MP the store was 01190 10/21/2011. Ticket # 026100. I received excellent service and purchased want I needed and did not feel at all rushed, I left the store smiling. Becasue of MP's excellent service I did not have abreak in my phone time and was so very pleased with his help.

    Anonymous 10/23/11 9:28AM
  • Dear customers who always give radio shack a hard time,
    I shop at my local radio shack which is in west seneca new york, in the topps plaza. i am in there at least 3 times a month getting airtime for my att go-phone thingy. and every time i am in there, i get the BEST CUSTOMER SERVICE EVER! every time, the store manager helps me with my airtime, and shows me something new about my phone. it seems like this store manager is in the store every single day. so before anyone else decides to give radio shack a bad name, there are some people that go OVER AND BEYOND the requirements. And if there are any local people from the buffalo area, goto the radio shack on harlem road and ask for the manager. he is the NICEST person that i have ever dealt with!

    very happy in buffalo 9/23/11 8:23AM
  • I love radioshack! The people know what they're talking about. Unlike walmart when i go in and stand there, and no one knows anyting. We will keep telling people that you guys rock!

    Karry W. 8/18/11 7:00AM
  • Ah, customers. They make the world go-round' huh? I'm a customer, as well as a Radioshack employee. I love my job, and the satisfaction I get when I can help someone, or ruin someone's day. There are a few things to consider when coming into your local Radioshack. As I've seen in the amazing comments below mine here, we all have the same issues.

    -Please don't come in, ask me to take something out of the box, and show you how it works without buying it. (This is an utter waste of my time, as well as the other 5 customers waiting for me)
    -You folks with PRE-PAID cellular phone service. Radioshack does NOT TAKE RESPONSIBILITY for your air-time. Once you buy it, it's your issue. Therefore, we don't put airtime on your phones. I suggest if you have a phone, and want to waste money on prepaid service, you should learn how to use the damn thing, and how to put money on it. We are not here to wipe your butts, we're sales people, not tech support.
    --Don't call your local Radioshack, asking how to troubleshoot your items. We are not here to do that. (once again, we are not tech support.)
    -WE DO NOT SERVICE ANYTHING IN STORE!
    -One of the biggest problems I have are people not being able to read. The back of their reciepts. DO IT. We CHARGE A 15% (IF OPENED) RESTOCKING FEE on major items like GPS units, cameras...ect..No, we can't waive the fee. Don't ask. We have a 30 day return policy. That goes for cellphones. Pre-paid, or Post paid (Sprint, AT&T). WE DONT take cellphones back period if they have a scratch or any damage at all to the object. It's not our fault you can't take care of your cellphones. Once again, Don't ask. Customers continuously want the rules bent. Trust me, we understand its customer service, but there is a line that has to be drawn. We can't let people walk all over us, and our policies. We don't make enough to have people take advantage.

    I'm so sick of seeing negitive comments about how we 'suck' and our business isn't good enough. We really honestly do try to make you folks happy. But you have to try things on your own. It's part of growing up.

    **TO ALL CUSTOMERS**
    Read the policies and procedures that Radioshack offers. There are strict rules we have to follow, or we lose our jobs. Do this before you judge. The customers who make our day awesome continue to outweigh all of the negitive people out there who make our job miserable. I just want to give a BIG THANKS to those of you who take the time to understand, read, and look into the items you purchase. We really appreciate you. For those of you who are not happy with Radioshack, do us all a favor, and don't bother coming into our stores, and ruining our day. Thank you! :)

    RS Rocks 8/17/11 4:11PM
  • I actually havent had any problems with radio shack , they actually advised me i had a warranty i didnt realize i had and they fixed my laptop , other than that all the times ive gone in they have been really helpful and try hard to make me happy . maybe a little to hard but its an effort ....

    fireman 5316 7/29/11 8:23AM
  • Salesman Steve McKolay in Traverse City, MI (S. Airport branch)was very impressive having remembered me by name though it had been at least a year since I'd inquired about some phones at the local branch. He is also very knowledgeable about the products. I was so impressed I took the time online to find out where I could mention this. Having worked in customer service management myself for over 20 years, I wanted to note what an asset to your company he is. Keep up the good work!


    Wayne "Pico" Cockrum, Jr.
    Traverse City, MI 49684
    (S. Airport Branch)

    Wayne Cockrum, Jr. 7/28/11 9:19AM
  • i love the radio shack in west seneca new york next to the tops supermarket! the staff is VERY nice and helpful, especially the manager! he takes the time to explain things to me, even though i am not very electronic savy.. thank you!

    nonamegiven 7/17/11 9:43AM
  • I stopped in to the Radio Shack store on Bethany Home Road in the Spectrum Mall, in Phoenix, Az yesterday. Your assistant manager Anali Martinez was an unbelieveable dream come true. Not only was she knowledgeable on every question asked of her by customers when they came in, she spent a great deal of time transferring my phone number from my Motorola phone to my new Samsung Prevail phone. She was pleasant, courteous and remarkably apt at being able to deal with several customers at one time. I'm in customer service myself, and you can't imagine how nice it was to finally meet a salesperson who knows and gives great customer service. If you have an employee award, I would recommend that she receive the recognition that I believe she earned in just that one visit. If she is as courteous and helpful to everyone as she was yesterday to the more than 20 people who came in to that store while she was helping me, you certainly have a tremendous asset for an employee.
    Thank you
    Sandi Glenn
    5204 N. 18th Drive
    Phoenix, AZ 85015
    602-524-7688

    Anonymous 7/6/11 10:42AM
  • I Have been to the Radioshack store in Worcester, MA on Grafton Street and there is a VERY bright young Lady there named Kim. She does a tremendous job at all aspects of the company. So dedicated to helping out her customers and meeting our every need. She is the Best. Thank you Kim this is from Jenny Wilson from Whittensville Ma

    Anonymous 5/31/11 9:04AM
  • my trip to the Monroeville, PA was great! the store manager helped me. good guy. knew what he was talking about. yes, i will go back again in the future.

    Anonymous 5/26/11 6:27PM
  • Dear Radio Shack Leadership,
    I am truly impressed! With significant loss of vision, I entered your Radio Shack store located at 11721 Retail Drive in Wake Forest, NC on Monday, April 25th, and was served by Stewart Powell, a really helpful young man with good spirit. I left with my young driver and upon returning home noticed that I did not have my wallet in my pocket. I called back to the store and was notified that I had indeed left my wallet on the counter. I had a friend drive me back 18 miles to the store and the wallet was given to me by Christian Pena who had taken over for Stewart. He returned the wallet along with a $10 bill which had been left on the counter as well, my refund for returned merchandise. All of my possessions remained in the wallet, including significant amount of money. These two young men made my day! I would also like to commend your manager of the store, Albert ?, who spoke with me and surely gave the impression that all three of them are interested in providing excellent service along with associated honesty and integrity. These attributes are taught in school and inspired by parents, but our papers and news media make us feel that the basic American qualities of fair play and goodness are not present in our present culture like perhaps in the past. These three young men have provided to me the reassurance that America is still based on principles and that each of us can surely make a difference in passing along the heritage of our American culture. Again, I am impressed with your employees and thank you for your selection of these three.

    Respectfully,
    Surry P. Roberts, M.D.


    Anonymous 5/1/11 12:38PM
  • we would like to bring to your attention how excellent one of your representatives does his job!!his name is Chris Lyons who works for Radio Shack/Sprint Store at Mercer Mall,Bluefield WV.He has helped me many times with the different phones and many questions i have had when i did not understand my booklet!We have recently upgraded to the data plan and have two new phones ,which, once again ,Chris has been wonderful to help us!!He has a wonderful attitude and very professional,but at the same time we feel very comfortable with him while he is explaining things to us!He is certainly an asset to your company, and we wanted to let you know how we feel about him....i am very pleased with Sprint, but once again, Chris has certainly made that even more so!i hope this will be brought to the attention of upper mgr.and some type of acknowledgement give to Chris......thank you!!Pat and Jay Oneal

    Anonymous 4/11/11 2:21PM
  • I went to Radio Shack in watertown MA and I recieved fun and profesional service .

    Jason 2/17/11 6:16PM
  • My husband and I went into the store at 20211 N 67th ave in Glendale and want to give credit and acknowledgment to a store employee - Ryan T. There were 7 customers in the store and it was just Ryan. He was able to make all of us feel important even though we had to wait. He was able to stay calm, friendly and professional. He knew the answers to all the questions that were asked of him and when he didn't know he found out. It's rare to see this in an employee now a days. The customers have a "I want it now" attitude and Ryan was handling it very well. We were REALLY impressed. We hope this comment will give him the credit he so deserves. Thank you, Ryan T., for your knowledge, friendliness, calm demeanor and professionalism!!

    Chris & Darren 1/31/11 9:18AM
  • Im mr trocino,i would like to complaint the employee of radio shack in rhode island n.e d.c near the giant supermarket,they are lying to the customer and they are collecting money to the customer with out giving the item,i purchase one laptop to them they have one display and its cheap of a hundred dollars than original price,the staff said that they are not selling the display they said that if i can wait till thursday to get the item,but i need to pay because that is their policy,and they will call me as soon as the item will deliver to them because they will get the ietm to other branch they dont have stock,so i pay we agree that i will get the laptop on thursday,then i come back last thursday they said the item is not available and if possible they will change by other brand and i need to add more money ,so this is not good,i would like to file a case in this matter and to sue this outlet untill it close and make a lesson to the employee.IM MR TRocino,from 2119 3rd ST n.e D.C victim of radio shack.....

    joshua 1/21/11 9:49AM
  • I wish to complement Cindy Sabatino at the Honesdale Radio Shack. I had a problem with a TomTom GPS and she spent an exceptional amount of time trying to rectify it. She was most pleasant and helpful, although she could not solve the problem. We spent about one and a half hours there and every employee greeted and helped new customers immediately. What a pleasant experience.

    Anonymous 12/27/10 5:18PM
  • Recently I was in a Marshall Tx. Radio Shack Store...Looking to up Grade a pay as you go mobile phone.A young Lady helped me locate the phones that were available thru that carrier.After checking the different plans I could see that I was not really saving based on my usage.She showed me the HTC Evo...explained the gadgets,plan,and accessories...I appreciate her Cust. service I do not normally buy at Radio Shack. But she that day made the difference.I went back a couple of dats later to buy the phone but was unable to find her (Idania) working that day.On my way back home though I stopped into another Radio Shack in Longview by Walmart at Gilmer by Springhill and experienced another Manager Mike...Very friendly,patient,Knowledgeable,and professional.He closed the deal on my Evo and has been very informative since on return visits.My hat is off to both Mike and Idania...and the hours they spend helping customer (sometimes not very friendly)purchase what they need.I beleive that if you plant an apple seed you will produce an apple tree! So Mike and Idania continue to plant positive and you will reap Positive.(inspite of neg. people).Keep up the Great Work!and to those that do likewise...

    Vincent 12/25/10 11:00AM
  • After today, I can honestly say that I love RadioShack's customer service! I called three stores looking for a particular item, and all employees were more than helpful! I could not believe how nice and informed they were. RadioShack must train their employees very well, because all five employees that I spoke to today, were helpful, considerate, and knew their stuff. They went out of their way to help me find the item I was looking for and thanks to them, I was able to get my little sister a Nintendo Ds for only 74.97. Thank you RadioShack!

    Linda 12/10/10 9:57PM
  • On November 29 for a new I was looking for a new phone, I was in your 33rd & University store in San Diego, California.The shift manager Fernando was helpng me with my quest for a rugged phone, after some looking research we came to the conclusion I would be best served by a 'Rugby II' phone, which you didn't have, after some effort he found one at a reasonable price and unlocked. Fernando went the extra mile by far for me,
    you should hope to have more like him, even though I was not able to buy it from the shack, I will definetly be back to do business with him. He defines what customer
    service is, with his positive attitude which is 'CAN DO!'. I will say I'm a satisfied customer and will be back again.

    Respectfully,
    jhnski

    jhnski 12/7/10 6:31PM
  • On Nov.5, I shopped at Radio Shack 01-1969, West Falls Church Outlet CT at 7395 Lee Highway, ZIP 22042. I had lost my Tracfone charger and needed a replacement. None were available so I bought a new Tracfone. The clerk, Chris Richards, was OUTSTANDING! He called Tracfone, got my newly purchased unit activated and then moved the 800+ minutes from my old unit to the new one. He is an example of why stores provide service that can't be accessed "online." I asked how long he had been with the company and he said "4 years." This experience was an event that stands out in my 70+ years of shopping.

    Tracfone user 11/21/10 6:20PM
  • I all ways, get good service, and all ways, get what, IO came for, thank you, radio shack.

    fearlessone 10/22/10 10:29PM
  • Went to the Goleta Radio Shack store today, with my wife and stepson, in order to purchase three Blackberry devices and a Sprint Family Plan. Couldn't have been happier with the way the sales assistant, Eric, dealt with us. He was patient, always pleasant, and ultra-helpful. It made the whole process so easy and hassle-free, and we were very glad we went there (and only sorry we hadn't gone there sooner!). A great shopping experience, and we wish they were all like this!

    Keithus 10/3/10 6:59PM
  • I was helped by Paul an employee at the
    Turlock, CA store. He was very knowledgeable and helpful. He went over and beyond with great customer service. I was truly impressed with this salesperson, he went out of his way to make phone calls and also offered his help if I was unable to get any help. He is a very remarkable employee, wish that there was more like him.

    Anonymous 9/13/10 3:12PM
  • Thanks for exemplary service at Upper West Side Broadway store

    Such a pleasure to shop in your store. Particularly noted the service provided by Elvin. Assessing my need to charge my cell phone when traveling in Europe, he pointed out an appropriate electric plug. I was particularly grateful because I had erroneously purchased a transformer. When I got back from my trip, I brought back the transformer with the original receipt and Elvin quickly and cordially issued a refund.

    On that same visit, I asked about a cable to transfer photos I had taken on my cell phone to my computer. He located the cable AND much to my delight, actually showed me on one of the computers in the store how to download images using the cable.

    Now that's what I call exemplary service! Thanks, Elvin!

    A loyal and pleased Radio Shack customer,
    Best wishes,
    J

    J 9/5/10 12:02PM
  • Don't purchse a phone through Radio Shack. I purchased a phone that was defective and took it back to the store. They sent it in for repair to the Radio Shack service center. The service center kept it for 10 days before they even left a message asking for authorization to send it to Samsung "Because they don't repair Samsung phones" When I asked why the phone didn't get sent to Samsung to begin with, and why it sat in the repair center so long, the answer I got was "It's the process" It will take at least 15 days at Samsung after they receive the phone. The staff at the Radio Shack store have been very helpful until I sent the phone in, but after that they couldn't do anything to help.

    prahman2 8/17/10 7:03AM
  • all the people that only put negative reviews agains "THe Shack" should compare the customer service from BesBuy with RadioShacks!!! Trust me RadioShack is very patient, and we always have better prices.Just try returning an open computer to besbuy see what happends!!
    Anyways the service plans are optional, and they do work!!!!
    try buying a prepaid phone at besbuy or radioshack they will never activate it for you. Insead at radioshack we always take care of customers and do extra stuff even if wwe dont have too!!!!

    yayatorre 8/15/10 8:34AM
  • Wonderful and exceptional service at the Sun Valley, California store.

    The one salesgirl was informed, friendly, professional, and she bent over backwards to find the camera I wanted. She contacted another store and had it delivered (off the clock) to her store. She then contacted me at home to let me know the camera was in-store ready for me to examine it. All this without any promise on my part to purchase it.

    The store was very clean and all the staff were friendly and helpful.

    Mrs. Ostrom 8/13/10 2:45PM
  • I myself had had the best service ever in a radioshack, about two months ago, I bought a sprint cell phone from there and basicly did not know how to use it. A young man by the name Chris manager at texarkana store, took time and showed me all the end and outs of my new phone. I would like to think him for all the help, and let all these people below know, it might not be the sales people rude, could be you

    lonlywolf 5/7/10 10:11AM
  • A couple of weeks ago I purchased an itouch from Best Buy, I had troubel understanding how to "synch" things and transofer photos etc alng with some other features. I went to Radio Shack to buy a couple of accessories and a young sales lady named Lourrdes( not sure of spelling) . proved to be of immense help . She went out of her way to show me how to use the device and how to hook up cables to view it on the TV and etc. I also called once for advice and she proved helpful once again. Promote this girl ! This girl has a knack for putting customers first .I observed her with other customers while waiting my turn and saw her each time act effectively and in a friendly manner . I will be sure to purchase electronics from that store on North Lewis Ave in Waukegan !!

    jpbfive@ol.com 5/7/10 3:06AM
  • I was in the Radio Shack in Genesee Valley Mall in Flint, Mi. and Jamie helped me out very much. I had already been to Best Buy and they told me I could not get an adapter to use with an S-v cable and coaxial cable to hook a monitor to our ultrasound machine. Thanks to his help we are up and running.

    Nancy Mulligan RDMS

    pmully1 3/30/10 11:22AM
  • I purchased a cell phone from a lady
    named Diane, and she was most helpful
    in choosing and explaining the product.
    the store is in Ocala, florida on
    rte sw 200 steeplace plaza..
    thank you, John J. Hyde Ocala, florida

    John 3/7/10 10:23AM
  • I have always found Radioshack very helpful in finding what I want. One employee came to my home to help on a problem with my digital TV

    jimmacstew 3/6/10 11:46AM
  • To whom it may concern.

    I am writing with regard to one of the best customer service I have received in a long time.

    I live in Port Richey, Florida and on Thursday March 4, 2010, I visited Radio Shack located on SR 19 and SR 52. I was needed to exchange my cell phone. I was greeted by a gentleman, I believe his name was Cary or Cory. The phone I wanted was not available in the store, he called another store and got the phone I desired. Cory took the time to put the screen grid on the face of the phone and to transfer my existing phone numbers from the old phone to the new. This all took some time. He was pleasant and did a great job. Just wanted to bring it to your attention.

    Thanks

    Dave Caolo
    Port Richey, Florida

    Anonymous 3/6/10 8:21AM
  • Upon entering the store this morning 3/1/10 the young lady greeted me with a big smile, hello, welcome to Radio Shack, I could not pronounce her name, but she was really friendly and helpful, dressed real nice. I will certaily be going back in the store to shop. It was so nice to go in a store and and be greeted so nice, I felt like I was at home. This was the store at Monkey Junction, WILM. N.C. There are some nice salespeople left, I was one for 28 years and enjoyed every day of it. Thanks

    GIN 3/1/10 5:33PM
  • I recently went to the Radio Scack in Whitestone, NY 11357 for an issue with a cell phone I didn't even buy there. The staff were very helpful even though I didn't purchase anything. I will remember this professionalism and I'll buy from them first next time I nee something. A+.

    Anonymous 12/2/09 2:43PM
  • Submit your comment >>
  • I would like to add my two cents. As an employeed for Radioshack for over 5 years now in district 0885, I have only this to say, "Radioshack is the worst company to work for and the employees get no support." We as employees are being yelled and cursed at by the customers as well as the upper management.

    Employees at radioshack are probably some of the most stressed out employees out there. We are expected to meet goals that are difficult to meet to begin with so when peole stop coming into the storeas much they raise these goals. Most customers do not realize our jobs are actually on the line when we ask for that warranty for 99 cents. if we dont not meet out attach rates we are fired.

    There is no real schooling for radioshack just some short computer powerpoints on different subjects that we are supposed to take but there is no time alloted in the schedule to actually take them. Most radioshack associates are extremely helpful but keep in mind that we are cursed, yelled at, and abused so much that when we actually get a kind customer its like heaven opened up.

    I myself have been screwed over by this company so much that it has actually affected my life in big ways. I have been, verbally abused, physically assaulted, threatened with death, and sexually molested while working for this company, in the store mind you. It sounds funny but its true. Has radioshack even shown any concern for my well being, NO!!

    So keep that in mind next time that you decide to start being rude to the person behind that counter in radioshack. They are still trying to be nice to you after all the garbage they have to deal with, they are good people.

    Anonymous 5/15/12 11:21AM

  • Hey guys, not all of us are rude and some things are beyond our control. I apologize for your experiences but remember that there are other associates that exist to serve your best interests.
    Thank you for trying anyways,
    A concerned associate.

    Anonymous 3/21/12 4:45PM

  • If I am wearing blue jeans, a gray polo, brown shoes, a belt, and a yellow Livestrong lanyard with my name hanging on the end please do not ask me, "Do you work here?" Also, when I am trying to help a customer out but you are in a hurry and try to rush me to help you and are being rude to the customer explaining you are in a hurry I will only go slower. I am only one person. If you steal I will keep you in the store and have you put in jail. If you come to the store before I am at work and try to return a cell phone covered in scratches then call me and ask if it can be brought back then come back to the store when the person you talked to before is gone expecting me to do something different you are highly mistaken. If your phone looks like it went through a meat grinder in only two weeks you just do not need one. Do not come in asking about an item then buy it elsewhere and come back to ask how it works and expect me to bend over backwards for you. Your prepaid "bills" are not magically on our POS when you walk through the door. We do not know your cell phone numbers or pin numbers. I wish I did know everything. I hate to be asked, "Do you know what I am talking about," immediately after the question is asked. Most of the time yes I do know. If I do not I will find out. After going on four years there is not much that I do not know in regards to Radioshack. I encounter one or two of these types of customers per day but otherwise I enjoy serving most of the people I deal with and go above and beyond to make you all happy but if you ask me to do something that breaks policy forget it. Then, if you keep insisting I do so then I can quickly become a jerk. So, until I graduate from college next year and get my five years in at Radioshack I will continue providing an excellent shopping experience until a line is crossed. After graduating and the exact day I get to my five years I am quitting and getting a real job out of retail where I am not the doormat of society.

    Veteran RS Employee That Loves C 3/2/12 4:05AM

  • radioshack.com is a completely different company, they are ran by a company called e-commerce, so any issues you have, unfortunatly have to be delt with through them unless the product perchased through them is also sold in store....then you can bring it in and we can do our best to service it.... if it is under 90 days from purchase date and it is defective (not due to abuse) we can swap it out at the store level


    A Radioshack employee wichita kansas

    Anonymous 1/31/12 7:34PM

  • First, I would like to say I am an employee of Radioshack. I am very sorry how some of our customers have gotten treated. As an employee I will tell you this I love helping my customers and going far beyond to do what I can do to help them. However, as an employee the company itself will only let us do so much, and what customers don't see is the things they tell us to do. So customers get mad at us and if I was in their spot I probably would do the same thing. However, I understand some sales associates are rude, but their are some of us who love what we do. Also, customers having a problem with our online department the cell phone department is owned by a third party company. I will also say this I have bought alot of things from radioshack and overall it is more expencive than the competition, but I continue buying because it is good product for the most part.

    Anonymous 1/29/12 10:16AM

  • Aurgh...I read all the negative comments as a employee of only a few months...it really bothers me..

    First of all we AREN'T a repair store, yes we know more about electrics then someone working at say Walmart. I am happy to help any customers with what I can. But it is completely unrealistic to expect us to know how to fix YOUR electrics. I can't even count the times I have had pissed off customers because I don't why their phone..GPS...keyboard...wii whatever. I can try and help you...but we aren't trained for that...you are lucky if someone in the store knows about it. I had a raging lady come in screaming she bought a phone that didn't work, I remained calm listened to her. And all she needed to do was update it -_- after updating it for her, and still getting yelled at, I just said have a nice day. I am sorry people had bad customer service but I always am respectful to customers even if I can't help them, it's hard to stay cool. We as employees have NO control over the return policy or the warranty. Don't take your anger out on us, it is ALL listen on the receipt. You have to read sorry but were not told to tell the return policy when YOU buy the product, it is listed...on the back. Our store only has 4 people working at it, it can get very hard when there is 3-4 customers in the store, and they all have questions. We have to help them the order they come into the store even if you just have to return something we have to help the customers in order, that's customer service. We can't tell someone mid-help to hold on it that's rude. Aurgh, it's a 50% on rude customers. I know a lot about computers why I was hired, we have a guy who knows a lot about phones. Each employee in my store has their own niche. I can't even say how many times as a young female sales associate how many men customers don't take me seriously or yes I've had it refuse my help. We are just min. wage employees with little training...we didn't go to school for electrics and sometimes believe or not we don't know the answers!! We don't have everything memorized about every single product we can't magically imagine what the hookups of the back of your tv...or computer look like. That is why we need a picture or you to bring it in...It amazes me how many negative comments there is. We keep our store clean, organized, and help every customer we can with what knowledge we have. And about the bathroom we are very small stores we only have am employee one in the back, we will get FIRED if let a customer in the back...Before people complain remember we are just there to do our job.

    Anonymous 12/20/11 7:19AM

  • Well I worked for RadioShack For About 4 years and manager for 2years out of the 4. And all I have to say that the higher you get the more likely your going to be down talk to by dm's. I actually was fired on the 8th of Oct. and still haven't seen my last check. Mysteriously my hours for the last week disappeared. When I called the DM(Chris Lieber) about the situation he said it wasn't his problem. Then I contacted HR thinking I'll have better results he sent me away back to the dm. The DM didn't answer my phone calls after that I had to talk to the DA as a middle person. Really all I wanted to do was work in a store closer to home as an associate to spend more time with my children and wife. I was working 56+ hrs and 12hrs of driving every week. One hour to go and one Hr going home. Most days without even taking a lunch. I was going crazy. And to get someone higher is impossible. It's sad that full-time associates at the actual wireless company was making as much or even more than what i was making. So basically RadioShack treats there employees like dirt. And if they don't keep there employees happy there employees can't keep the customer's happy. The only perk I got from being fired is that I feel more energentic and stress free. But I just wish they fix my situation and give me my last paycheck.

    Ex Manager 12/1/11 5:56PM

  • I am a sales associate with literally years of experience in a number of areas. Radio Shack has been an enjoyable place to work on a local basis although once you reach management on a regional level you are dealing with arrogant people who typical have zero actual retail experience. Fortunately, the wonderful people I get to interact with each day make the time pass easily.

    Having said that, let me respond to some of the more common issues I see mentioned in the complain section. The typical RS sales associate is someone making minimum wage and perhaps a few dollars more from a company that treats its employees like dirt. Expecting this person to be knowledgeable in every detailed aspect of electronics is a mistake. Expecting them to read your mind and know exactly what you REALLY need is a bigger mistake and a frequent source of frustration for both the associate and the customer. If you need a cable for your TV do some a specific job then please say so. We have cables for TV, stereos, phones, power supplies, computers, tablets, GPS and much more. The same with batteries. We have no idea whatsoever what YOUR piece of equipment is and giving us some model number isn't going to make any difference. Let us ask you some quick questions to get an idea what it is you want and what you will be doing with it. Don't expect us to know what you cannot provide us with such as the types of connectors on the back of your TV or any actual battery we can look at or a phone that needs a charger so we can match it and test it before you leave.

    Just as we cannot know every last detail of the products we sell we neither can we provide help with something you bought elsewhere and now expect us to provide you with free information on how to set it up. Yes, some of our price, but not all, are higher than the discounters but we offer service to our customers that they don't. And if you find a RS that does not offer you a genuine level of service than try another. We have stores everywhere and most sales associates are friendly and helpful given the opportunity.

    RS is not a day care center. I fully realize the difficulty of raising a family in today's world but out of control children will not work in an environment where sometimes very exact detailed information must be given and received for something to work properly. We hate the distraction of a ringing phone when we are trying to help someone or being interrupted by a pushy customer who expects us you leave the person we are helping. We also appreciate the customer who gives us their full attention. Time is precious for all of us and, while we would truly love to chat with many of our customers, we simply do not have the time nor do they.

    Finally, regarding cell phones. Most problems are due to user error. Not all but most of the time. Phones are increasing becoming little computers that allow us to do so much more than simply talk. However, there is a learning curve that the customer must be willing to accept. RS offers a variety of free help including in store, online and phone but ultimately it is up to the customer to make an effort. The sales associate cannot read the manual for the customer and it is unrealistic to expect that. There is always going to be responsibility of the part of the user to learn how to use their product so that it does what they need and expect. We try our best from our first contact with the customer to fit them with the best product but we can only do some much.

    Finally, a word of thanks to all the great people I see everyday. I enjoy meeting you and discussing the latest and greatest new products in technology.

    Mr. Deal 11/4/11 10:36PM

  • Hello i am a radioshack employee. I struggle to keep my wife happy with me because I am always working 60 hrs+ a week , and a 6 days work week. I see all these comments on here it just makes me want to scream at all of you.

    How old are you? Always the radioshack guys fault. I don't know why you people can't help yourself. Crying over your prepaid airtime boo hoo. People don't realize that we make mistakes too. We don't put airtime on your phone because they suck!! If you mess up your screwed out of your money, and you aren't going to get it back. So lets have the radioshack guy do it so I don't have to take responsibility for myself. Make you know what carrier you have as well, and how much you want to put on your phone. We carry 7 different kind of cellphones it's not our job to know what kind of phone you use. We don't know how much your bill is, and prepaid is not a bill you call it top up. Do you receive a statement in the mail from boostmobile? All we are able to do it put the airtime on your phone. I get people complaining all the time on how there prepaid phone isn't working. It's junk, piece of crap!! We offer warranties on the phones but people don't want to spend more, they will just say " If it stops working I will come and see you". Don't come see me go see boostmobile. oooh thats right finding a boost store is impossible. Boostmobile.com that's were you go for customer service. Radioshack has no business logging into your account for you. There is no special link that we use to log into boostmobile it's just called boostmobile.com. Yes you will have to wait a few days for a new phone but would you rather pay 150 more dollars again? I have had so many customers say " I bought this phone a few months ago, and it doesn't work anymore" Did you buy a replacement plans? "no I didnt'". Sorry. This might sound kinda rude but that's not really what I am. I try to help customers as much as i can. I will also let everyone in on a little secrete. They reason why we have so many wrong tags is because the tags change every 3-5 days. There are 4000 skus. I wish we were able to always have the right price tags on everytime but that's not going to happen. Oh yeah please read the receipt it's not our fault you can't read. Everybody knows the return policy is on the back of the receipt. Don't come in 6 months later and try to return something,, and act surprised. Where have you ever been where you can return something when ever you want? We aren't going to know about everything in the store. They only way that would happen is if we went home and studied for over a year while not at work and not getting paid. If you come in with something important please do some research on what you are looking for. I hear on here " oh i bought this power adapter for my 500 item that is not sold at radioshack and I got home plugged it in and it blew my item up". Why would you buy something that you didn't know anything about. You might think if you go into radioshack that you will always be sold the right thing? Everything doesn't come free. why is this battery so much or this cable? Well if you sold it as the same price as everywhere else there would be no profit. People do buy this stuff too. Most people buy on impulse or need. If you come into radioshack looking for a cable your probably going to buy it cause you probably don't want to waste gas driving all around town.

    Anonymous 9/29/11 10:12AM

  • I am a RS store manager, and been with "The Shack" for 15 years. I just wanted to comment on one post here "Mark 9/9/11 6:13PM". I can understand Mark's frustration at coming in on a Friday w/ only one sales associate on duty. However, I would like to point out that we don't know WHY she was alone. Did someone get sick? Was another associate on a lunch break?
    The other thing that I saw was Mark said the associate had to get on the phone to further help the customer with their issue. I commend that associate for doing all she could to help her customer, and for Mark to say "Radioshack really sucks" based on this scenario is unfair to our company.
    The MAIN reason I work for Radioshack IS because we have the opportunity to treat each and every customer as an individual, and that for ME, each customer deserves as much of my time and expertise as I can possibly give them. Thank you.

    aislinrayn 9/28/11 5:34PM

  • Let me start off by saying that I am a RadioShack Sales Associate. I have been working for RadioShack for about six months now.

    It amazes me that about 90% of the negative comments on this particular site are made by customers that are basically illiterate. Many of the customers on this page are complaining about problems that could easily be solved by inquiry. For those that do not know what inquiry means (90% of you, I'm sure), it means to ask questions in the pursuit of knowledge or answers. That being said, yeah, RadioShack customer service is substandard generally speaking.

    However, I have had customers who I have sold service plans to (every RadioShack employee has), and I outlined every detail of the plan. I always tell customers that they have to call the 1-800 number and get the gift card THEN bring it into the store. I have had those same customers come into the store with a broken item months later - I have a vivid memory, so recognition is immediate - DEMANDING that I replace the item right then and there. I calmly tell them that I explicitly remember saying that they needed to call the 1-800 number. Then the customer becomes even more outraged saying that we are scam artists, etc. People are just trash. That's it. There's always two sides to every story, right? I make minimum wage at this job while I'm going to school full time at a university... I don't have the time nor patience to deal with ignorant customers with an attitude.

    I think another employee made this point earlier. WE ARE NOT TECH SUPPORT. Do not bring me your Sprint, AT&T or T-Mobile (now Verizon instead of T-Mobile) every time it freezes up and expect me to fix it. RadioShack just sells cell phones, and just because you bought it at my store does not mean that a customer's phone is my responsibility... No, I do not know the inner workings of every single item that we have. I'm 21... Don't expect me to know how to know exactly how to hook up ancient technology (outdoor antennas). Maybe if I made more than minimum wage then there would be some incentive, but there is not.

    To elaborate more, a Sprint tower went down in our area recently, and over 50 customers came in on one day complaining that their cell phone was broken, demanding another. Hey, we aren't tech support, like I said. Even if we were, 99.9% of the customers had their cell phone for over a month with no warranty? Do you know what that means? We are not going to help you! Once again, RadioShack is not AT&T. It isn't Sprint. It isn't Verizon. The extent of our power when it comes to accounts is the power that the customer has because WE JUST SELL THEM!

    Haha I remember one customer complaining because the associate was rude because he/she brought two cell phones back after one hour of having them... Umm... Customers should think before acting just like anyone else. A two year contract is a big commitment, but you just run up there and get it on a whim only to decide an hour later that you don't want it? That is irresponsible behavior... Yeah, contract phones are really the only thing most associates care about because our corporate officers are tight wads... That is the only thing we really make substantial extra money with.

    I'm just sick of customers. They suck! It seems that 9/10 RadioShack customers are stupid as hell and think the world owes them something!

    Anonymous 9/16/11 9:49AM

  • I was once a employee of radio shack and i found that their is NO help for employees. the District Manager Shelton can talk to you any kind of way and do what to you because he is best friends with the regional manager Ben. I tryed to talk to human resources but she called my DM and then he began to harras me even more. Radio Shack is not a good place to work because you are nobody to this company.


    LMD

    LindaRhodeIsland 8/22/11 6:50PM

  • Once again I have something made by radio shack that seems to have never exsisted. You can't find it by model number, you can't find it by catalog number. I need a part, I Have all the specs on the part including the catalog number and it still can't be found? Way to go Radio shack, making again your equipment and parts obsolete. This should be a company of magicians, they make things disappear!

    Anonymous 7/20/11 9:41AM

  • People need to use a little commen sense. Thirty day policies are that hard to understand. RadioShack is a corporation, meaning the face you deal with inside has nothing to do with policies or prices. Many times the customer does not know that what they are looking for does not exist and that makes the associate seem unhelpful. Why would you look for something that you knew was not in production. Other times radioshack does not carry the product. Also, do not buy something somewhere else and then come to a competitor and expect them to service the product or know everthing about that product. As far as warranties go, they're not going to cover the product if the problem is because of misuse or abuse. That should be common sense. Do not run over the product in a car and then get mad when the warranty does not cover that. If people would just think a little bit then they probably wouldnt get that mad. Also if people would bother to read things,that would help. As far as the people who have commented before, please learn how to spell. Remember Mcdonalds is a multi million dollar company buddy. I would also like to add I am not affiliated with radioshack, but I am familiar with retail and these kinds of complaints are unbelievable.

    Anonymous 4/9/11 3:20PM

  • I'm putting this comment in the "Negative" section because i know the average sour customer won't bother to click the "positive" or "employee" tabs. Funny that the "negative" one is the one that the page opens to, no? That being said, in no way am i defending Radio Shack as a complany. I manage a store, and we are not treated well. HOWEVER, there are good RS Stores and bad RS stores, surprise surprise, just like ANY other national chain. A bad experience at one store doesn't necessarily mean a bad experience at every store. My store has the highest customer service ratings in the district, and I have customers that drive to my store from 30+ miles away, when there are other stores less than 5 minutes from their house, just to do business with myself and my associates. These customers are what make my job great. I LOVE serving my customers. Then, there are customers who you cannot help, regardless of how curteous you are, or how far above and beyond you go. There are a few things the consumer base needs to consider. Firstly, it is our job to serve our CUSTOMERS, ie: people who come to our stores and BUY things. It is NOT our job to continually replace products for you because you break them or misuse them. The chances of getting THREE defective HP laptops in a row are astronomical. Secondly, if you purchase a contract cell phone from RS, and don't purchase our service plan we CANNOT help you with your device and you WILL have a nearly impossible task ahead of you dealing with your carrier and the manufacturer. Thirdly, if you are a pre-paid phone customer, RS has ZERO responsibility in managing your plan for you. You don't even have to give your NAME when purchasing a pre-paid phone with service. Pre-paid service = poor, and things WILL go wrong, i promise you. Do not go running into your local RS store to throw a fit. There is no contract, meaning when there is a problem we have no one we can hold accountable, so it is unreasonable for you to hold us accountable. If you want good service that will get you what you pay for, sign a contract. That way, if you have a problem, i CAN ABSOLUTELY help you by holding the carrier responsible. What i'm saying by all this, is i love my customer base, but we are human beings, and there is only so much we can do. I will go VERY far to help my customers, but i will not do so at the expense of my business. I emplore you to find a different store if you weren't satisfied with your local store. Thank you for reading, and i hope you are lucky enough to end up in my store and i am lucky enough to serve you.

    Mr. Manager

    MrManager 12/21/10 7:42AM

  • I have been employeed by "The Shack" now for over 2yrs. It amazes me that when customers come in for Top-Ups or minutes for their AT&T Go Phones It is our responsability to make sure that their money goes to the proper place for these "PRE-PAID" phones. You are not paying a bill, you are buying time this is your responsability! Just so you customers know, I do it for the customers were I am at in NC because I'm nice not because I have too!!!!! And why do you guys"customers" have to come in to the stores to try and stump us? Do you really have to ask for an RG-59 cable? I mean REALLY you can't just ask for a coax cable? Or to the guy who got mad at me because i did'nt know at what state solder melted. Listen, there are over 4,000 parts in this store and I don't know about everyone of them and if I did I would'nt be working here making minium wage! And to all of you"PHONE PIRATES" thats right, i'm calling out my own now, take some test learn some poroducts!!

    chazy1 5/26/10 11:20AM

  • First off... i work for Radio Shack. Also i am not disputing what happened to you all or siding with the rs clerks that most likly just suck at therr job.

    SO let me say, anger and frustration comes with working here. Our customer base is made of a diffrent kind. we deal with people every day that abuse us. mentally and somtimes physically (true story drunk woman threw a cell phone at myself and co-worker).
    Anyone that works in retail will tell u the public can strain you, however as a customer you have to understand that we are only human.
    Yes in a few of your cases those issues should not of even happened, your common rs person is highly trained, and normnally( i say this loosely) intelligent. So when u get a good rs clerk you know it, and if you hit a couple of the stores near you and find that guy or girl, work just with them it will make ur life so much better garenteed.

    A few tips to those willing to give it another shot...

    Learn about what it is u want/need to buy.
    if you don't even know what u need it makes it all the harder for us to figure it out. take the time to educate your selves!

    don't yell at the clerks, we get min wages and do a ALOT of training for the chance to maybe make a decent buck on sales, most of the time its not us, its the company rules that we are forced to follow, plus think, u really wanna piss off someone intelligent that has access to your credit cell phone accounts and name and addresses? (some kids are young and crazy)

    The fast solution to most issues is get the store mgr. if he/she will not do anything call corp. and stand ur ground if u feel u have been truely wronged.

    Finally if you do have a serious problem, do NOT come in looking for a fight or someone to chew out...its not gunna get you anywhere.
    Take a deep breath walk in ask for an experianced worker and explain your problem like an adult.


    Cheers!

    Anonymous 4/18/10 9:13AM

  • The whole company is a joke. I speak from the 4 miserable years of internal experience. Working for these clowns was such a mistake. I suspect that all posters who have had rude encounters are due in part to the fact that the company treats its own just as poorly. The bottom line that everyone entering a crap shack should remember is this: If you aren't buying a cell phone, then the person that is assisting you is making minimum wage. This is also another reason for rude encounters.

    FaceTime 10/14/09 11:22AM

  • I am a sales associate at Radioshack. I read through a couple of the comments on this site and had to laugh. I love how only the mentally incapable people who believe the rest of the world owes them everything are the only ones posting their opinions. I do believe that there are some stores that truly have terrible customer service. I, personally take pride in my customer service and agree that it alone is what makes for great shopping and personal experiences. However, after having worked here for about 9 months, I must say, I hate this job. I hate it because of the stupid, ungrateful, ignorant customers that seem to always find their way here. Especially the ones that feel the need to go out of their way to post their "horrible" experiences on contacthelp.com (lolz) you people make me sick. You, the customers, are the reason this company has become the craphole that it is. Thank you. Get a life.

    Anonymous 4/15/09 1:25PM



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