Rayovac Customer Service

Contacted Rayovac customer service as we had multiple packs of AA batteries that expire in 2026 bad with battery acid leakage. Customer service kept asking for photos and information with multiple emails and over 24 photos taken and sent they continued to ask for the same photo sent in previous emails. So fed up that they wouldn't help. Being a dependable customer for years they have now lost my business and I will let everyone know how I was treated and how their products are recently. Not worth it. Use something else before they leak and ruin your items they are inside.

for years I used size 10 hearing aid batteries, I would purchase the 10 or 16 pack depending on availability. With either size package i always had about 20 that were already dead. I informed Rayovac about the problem but never even got a acknowledgement of my correspondence. I never gave it a thought because it was not a big deal, I always checked the dates on the packages to be sure of freshness Over a period of 10 years I know I wasted a lot of money, Now I just had a problem with a lifetime warranty problem on one of their products which they did not honor, so now I am an ex customer as is my entire family, screw us once we are are all done with you. Toon many companies still out there trying to increase their business so I don't need Rayovac or their products so many reliable companies still out there trying to grow, I don't think Rayovac cares about their customers I remember back in the 50-60s when Rayovac was a good company, I don't feel that way anymore

About 3-4 years ago my mother in law gave me a Rayovac waterproof 750 lumen flash light. Excellent product as bright as advertised and battery life was good. I used for for 10 minutes almost everyday to look for the Florida posionist toads that can Kill dogs. I have several other lights but none as bright as the Rayovac. IChange the batteries several times and NEVER a problem. This time when I finished the light would not go back on and the trigger would not click anymore. I reinstalled the batteries several times only to get the same results even checked the Beatty power with a volt meter. Finally as a last resort I asked my wife to check and see if i was making the same error over and over, she said the batteries were installed correctly, but she gave it several tries herself.

The light came with a lifetime warranty so I was not up set that it died. I emailed the company and was pleased to get a quick response and also I was informed I had to have the receipt and original packaging. They also said the country of origin was stamped inside the light and they needed to know that. I would thing a company would know where their product was mad., The only lettering on the light was the word Rayovsac printed on the inside of the handled. Once I told them I never had the receipt and I don't know of any other company that expects the customer to hold on to the original packaging for the lifetime warranty. I told them I was willing to ship the light back to them for inspection to prove it was never in the water and never misused. But when they found out I did not have the packaging they cutoff communication. I have called my mother in law I told he how she paid for a lifetime warranty that was not being honored So now Rayovac has lost two customer by putting profit over customer satisfaction. I hope others who read this check out what I have written because it is all true, and now I am upset that a stupid rule is being put in place by a company that became big because of quality products and service.

Rayovac does not help consumer with items destroyed by leaking batteries. Have been calling customer service 10 times for over 1 week without recall from management. This is totally unacceptable to consumers.

I am trying to file a complaint with Rayovac. I purchased a pack of 60 batteries with expiration 02/2029. I have sent destroyed batteries and 3 tv remotes. They keep requesting more photos. This has been going on 4 days

Contacting Rayovac Customer Support was a ridiculous experience becausee they refuse to recognize that they do manufacture defective battery products (leaking Fusion AA batteries) that destroy consumer electronic products.

I have purchased several of your laser light flashlights.
The Laser light works if your lucky for about 1-week, which is ridiculous . Not sure who or where you buy your supplies but you need to change and fix this.
I think it's terrible that you put a product out there with sub-par performance. I would like a call from your
Corporate office .

Bought a a packet of 24 batteries. I have used 10 already but they were not fully charged. (Not 1.45 V) If this is going to happen again I guess I won't be buying anymore of your brand.

I've been using Rayovac for years with almost zero issues until tonight. I went to watch my favorite shows on the Amazon fire stick when I couldn't get my remote to work. After a few failed attempts I decided to check the batteries in the remote. Come to find out one of them leaked inside the remote. Luckily when I replaced the AAA batteries everything works. The corrosion still effected the end of my remote and I'm just hoping it doesn't happen again.

Thanks for reading,

Kelly

I just put rayovac A A batteries in my personal cd player and 5 minutes after starting it I heard a popping...I had head phones on n heard the popping...anyway a battery exploded n now my cd player is covered in battery goo and is ruined... I have pictures... I don't have the pkg as I threw it away after putting the last 4 in my cd player. Now I'm out my $30. Cd player and batteries...what the heck

a battery that's about 2 years from out dating stated leaking in a battery storage box....are you willing to replace as a warranty issue????

Absolutely incredible!! Whomever heads up your Customer Service Dept. should be replaced IMMEDIATELY!

I had a defective Rayovac flashlight and called cust. svc. on 11/3. I was instructed to send it for a replacement to the DeForest, WI facility....which I did on that same day. I had the package tracked by USPS and they advised that it arrived in your facility on 11/6. Today is the 16th and I have not received any information so, I called cust. svc again. They advise that it wasn't "processed" at the facility until the 11th, and then it wasn't entered into the system until the 13th, and it didn't ship until today, the 16th. So basically, it sat at the facility with no one doing anything for 10 days. You call that customer service???

Rayovac REALLY DOESN'T CARE ABOUT PROVIDING GOOD CUSTOMER SERVICE. I am extremely frustrated and disappointed in your product, and now in your company.



We purchased one of your alleged "indestructable" flashlights, UPC # 12800-51555. The first one we owned worked for about 8-wks and then the switch became highly independable (ie; have to operate numerous times hoping the light would finally come on). We took it back to Home Depot who graciously replaced it with a new unit....only to have the same thing happen on this second flashlight.



I called your "customer service" group this morning as the flashlight alleges to have a lifetime replacement guarantee. But the kicker....I have to invest in the cost of shipping back to you in order to get the replacement....which in all liklihood will only last about 6-wks before we have to go through it yet again.



Unfortunately, I have seen comments on the internet about others having the same issue with this flashlight, and the switch. Why don't you have the engineering group address the issue and lets eliminate the hassle that consumers are having to go through with your inferior product!! Also, why don't you make your interface with the consumer more user friendly. You say the product has a lifetime guarantee, so put YOUR MONEY where your mouth is and pay the return shipping cost. It is not the consumer's fault that you are marketing an inferior product!!

I bought #10 batteries for my hearing aids and all of one pack are bad , some only lasted for 2 hrs some wouldn't even turn on my aids.
it is not my aids ,but the batteries. this costumer not happy!

I have had hearing aids for several years and at first bought only Rayovac batteries (size 10). The first year I was having trouble with what I thought was my aids and was constantly without one or the other thinking they needed service. As it turns out it was the batteries. Sometimes whole packages, sometimes one or two in the package, or sometimes they would only last a few hours or minutes. So I stopped buying Rayovac for a couple years. Recently I bought some because they were on sale...same troubles. I have never had trouble with other brands including store brands.
I can't be the only person who has experienced this. I will not buy Rayovac again even if they are on sale.

Ordered a set of l5 minute rechargeable
batteries on line. Received an Email confirmation of shipment three days later. Never received my order. Made five phone calls to the consumer division and calls were not responded to. Last call I made I was informed that Rayovac had stopped producing the batteries ordered seven years ago. Order should never have been taken and delivery was never made. Customer service is really non existent.

I sent in 2, 5 cell Mag_Lite flashlights.
Both are ruined from leaking batteries.
They were sent to
Rayovac Group, 700 Rayovac dr, Madison Wi,53711.

Tracking 1Z969011034695072 AND 1Z969011034387253 .
The first one was returned to me on tracking
1Z9690110354695072 It stated wrong address.
Package was opened. Inside was my business card
with an 800 phone number and my card describing the problem. I still have not heard back on the second one.
Can I speak to a real person ?

Regards
Pickup Salvage Co Inc
Paul E Milazzo Pres
800-323-1401

My name is John Mazza in Janurary I purched 10 rayovac aa rechargeable battries for my Kodak camer as I was going on vacation when I first used them they were fine when I went to reacharge then they only charged half way they were completed discharged befor I tried to recharge them.I purched a new rayovac charged think that there was some thing wrong with the chargea I left them on the charga for 10 hours trying to bring them up to a full charg. that didnot help they charged half way
Thank you
John Mazza
2252 Gold Key Est Milford PA 18337
[email protected]

Will never buy RAYOVAC batteries again
They leak in GAME CAMERAS and remotes

I bought 12 six packs of Ray-o-vac 675 cochlear implant batteries. The first two packs were fine, but two batteries on the third pack lasted only about a minute. I complained to customer service which was very responsive, no hassle, and they said they'd send two packages as a replacement to arrive within a week.

my name is richard p. curty jr. i recently called about a battery charger and batteries
that were not working. i recently received
the battery charger and batteries that were
not even the charger i sent to you.

thank you for your great
customer service.

very good customer service