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Reader's Digest

Customer Service Ratings and Comments

Reader's Digest is ranked #168 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 35.75 out of a possible 200. This score rates Reader's Digest customer service and customer support as Disappointing.
If you are looking for the Reader's Digest 3 Free Gifts promotion, you can get there at www.readersdigest.com/myfreegifts.

NEGATIVE Comments

118 Negative Comments out of 126 Total Comments is 93.65%.

POSITIVE Comments

8 Positive Comments out of 126 Total Comments is 6.35%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • Fxxking Reader's Digest. Cant wait to see them going bankrupt.

    DMX 9/3/10 12:09AM

  • I also had to call RD because they sent the books to my grandma. She received a bill for books she thought were free. I called the 800 number and was transferred to the book department. I spoke with someone whose English sounded fine. I let her know how unhappy my grandma was and the rep was very accommodating. We got to keep the book which had already been opened (so we didn't have to pay to send it back) and the account was credited. Like others who've posted, this book was a requirement of a sweepstakes Grandma entered. What a joke; they take advantage of the elderly. I am happy with my customer service experience and its results, but disgusted with RD and won't be ordering from them again. No wonder the company's going broke, with this type of trickery.

    alilac 8/31/10 2:19PM

  • To all who have had a incident with RD here is another phone number to put on your list. Contacthelp.com is great, I got through to the Philippines immediately and asked to speak with a Supervisor, also asked for a number for the United States. Here's the number for all of you 1-800-274-6567, they are in Greenville, Wisconsin, I was able to converse with a ENGLISH SPEAKING AMERICAN. We'll see if this problem has been solved, which is the same problem most of you are experiencing. Good luck to all. My suggestion is that we send the CEO of RD a bill from each of us, what do you think??????

    Common Sense 8/25/10 2:01PM

  • We received a FREE BOOK which I did not trust. I opened the pkg. and read the insert. I did not ask for the free book. Now have received the second book with what looks like a bill attached. Needless to say I did not open it and called RD to get info to return the book. We have dealt with RD for nearly 50 years and never before have these underhanded promotions been used. When our subscription to their magazine expires that will be it. No More!!! What ever happened to the honest company that we dealt with 50 years ago. What a sad passing!

    anomous 8/23/10 4:15PM

  • I am just amazed to recieve an order supposingly ordered by my father.
    I didn't know that they could place orders from the dead since he has been deceased for two years.I will try and return product.But not go out of my way to clear this account.Shame on you Reader Digest and yes I will tell anyone that will listsen.

    maggiewaggie33 8/16/10 12:30PM

  • I, again, received a billing for an item that had not been ordered. I went to the customer service contact and chatted with "jackie". Upon explaining that we had no idea why we were being billed and that we had not received the publication that purported to have sent us, they agreed to credit our account. I asked that our name be removed from all of their contact lists. They stated that would be done; however, they asked that we be patient because it could take up to five months to accomplish removal. What a scam!!!

    Anonymous 8/10/10 1:54PM

  • I TOO RECEIVED SELECT EDITION BOOKS. I CALLED, 1-800-304-2807. THEY SAID THEY WOULD STOP SENDING THEM AND SEND ME RETURN LABELS FOR THE BOOKS. I WON'T HOLD MY BREATH!!!!!!
    CUSTOMER OF 50 SOME YEARS!!!

    READERS DIGEST, YOU AMAZE ME TO NO END!!!!!!

    SALLY W 8/4/10 3:47PM

  • If you get anything other than your magazine, don't open it, return it to the
    post office, if unopened you don't have to pay any postage to send it back. Believe me, nothing is free from them. How many trees give their lives for all the junk mail they send out? Why not hire people who speak English? Guess I've been a real sucker, just found out my subscription ends in 2018. Don't think I'll be sending anymore checks.

    Tweets 7/22/10 11:02AM

  • I am very careful to not accept the free gifts or subscriptions and read their renewals closely to make sure no books are involved. I only want the magazine. However, they start dunning you for renewals about 7 months after you paid for the last one. After several rounds of renewals you really have no idea when your subscription expires and they provide no information on the label or when you call CS to assist in determining this. They are very deceptive. I am sure long-time subscritbers not paying attention and elderly people are paid up 5 years in advance and don't know it.

    Anonymous 7/21/10 6:58PM

  • I entered at RD contest to win a Ford Taurus. To enter, I had to agree to accept a free volume of Select Editions. The letter, from Edward S. Chapman, stated, "If at any time, even right after your free volume arrives, you don't want more, simply send us a note." There is no address on the letter,
    not even a zip code! I found a phone number in my copy of RD and called it and she transferred me to the correct department. I'm told that I will receive no more books.
    That number is: 800-344-2560, if anyone needs to do the same. I'm disappointed that RD would do this.

    LadyDi in TN 7/19/10 12:49PM

  • This Readers Digest is a big joke, 2 years ago I bought a subscription from the girl scouts never received a single copy. A year later the scout leader informed me that I would recieve a 2 year paid subscription as they had talked to Readers Digest. Well I start getting a Large print and regular print Digest a month,called every month nothing was done. The last Readers Digest I got was in May 2010 now in the mail was my expiration notice for August. PLEASE TAKE ME OFF YOUR MAILING LIST AS I WILL JUST RETURN TO SENDER IF I RECIEVE ANY MORE MAILINGS FROM READERS DIGEST.

    Anonymous 7/9/10 4:26PM

  • Oh, folks, it gets much worse. We have just discovered my 90-year-old mother has been buying books and CDs because she's been led to believe by the RD staff that doing so increases her chances to win. In fact, she HAS WON and they are planning her celebration and public announcement in July 2010. (Problem is the sweeps aren't until March, 2011.) Due to her health and age, she asked if they could change the location of the event to her city in Western Canada. Sure! They even told her to invite the local press if she wishes and all the friends she wants. I guess she get some sort of weak excuse in a few weeks to explain the postponement of this event. She also believes she's going to begin getting monthly checks. Worst of all, she's in telephone communication with a Maria Orisini who tells her all this crap. They also told my mom not to tell anybody about this because she'llb e disqualified (guess it's okay to tell them about the upcoming presentation party, though). Reader's Digest should be ashamed of themselves.

    Anonymous 7/4/10 11:15PM

  • I had to call three times to get my address changed because customer care didn't understand English. I even said, "a as in apple, t as in toy." Was very difficult.

    Anonymous 6/28/10 1:17PM

  • I just got off the phone with a guy in the philippines. I received books I did not order. He said that it show I enter a sweepstakes and I guess the fine print had that you had to buy theses books. Thats crap! I told him that I did not enter a sweepstakes. In order to snip this in the bud. I agreed to keep these books and send the $38.11 and I was told by Raymond that I will not receive any more special offers or sweepstakes from this company. The odd of winning are just about -0- and I certainly don't have the time to have this happen again. SHAME ON YOU READER'S DIGEST ESPECIALLY CAROL SLATER--THIS IS TERRIBLE, I MAY EVEN CANCEL MY READERS DIGEST SUBSCRIPTION. I tried cancel this on-line and never heard back via email about this.

    HOT IN SC 6/28/10 12:48PM

  • The Reader Digest is deceiving .They sent me two books saying your free gift is enclosed. No bill attached . Six weeks later I received a bill for $86.00 by the way I did not order theses books. I did not want these book , or have the money t9 pay for them.

    Donald from Mi. 6/28/10 11:16AM

  • My mother has been receiving multiple books, and other things from this company. She has mailed them back with notes everytime to please stop sending them. They do not listen nor take her off thier mailin list. this company is a joke and should be shut down

    crzy 6/28/10 7:45AM

  • I just received two books that I did not order, box says FREE, and now I am being billed. I have started to work with the BBB as I do not have time to mess all day with books that I would never order. It appears this company is just one more that has resorted to corruption to try and hangon. I will never purchase from them again. Lesson learned.

    RVDaba 6/24/10 11:03PM

  • You people are horrible scam artists. You have sent me books that I haven't requested, and now I have to spend my time and energy to return them and clear my bill. I never want to hear from you again!

    Anonymous 5/28/10 6:58PM

  • I tried emailing them a complaint on their website about one of the articles. When I had finished writing out a well thought out letter I pressed send. It proceeded to tell me that the page I had requested did not exist. On the page in which I wrote the letter, there was no place that said which page I wanted to request.

    Anonymous 5/26/10 1:57PM

  • Your offer of "three free gifts" comes with strings attached, and you mislead by labeling this offer as a "Special Thank You From Reader's Digest".

    Would you make an "offer" like this to your children?

    You ought to be embarrassed, at minimum!

    Anonymous 5/18/10 11:31AM

  • By going on line to receive my "3 Free Gifts" I got the chance to read other people's comments. For years I have been a costomer of RD but now I will think twice. Shame on the people who are bringing this company down! Poor management on RD's part.

    Anonymous 5/17/10 6:54AM

  • I have received three phone calls from an individual who says that he has been looking for me, and that I am the winner of $50,000 from Reader's Digest. When I asked him for a phone number where I could call to get confirmation of this, he has hung up. My assumption is that this is a scam. I just thought that perhaps this is something that you might want to know.

    Anonymous 5/14/10 11:03AM

  • I'm appalled at the scam that Readers Digest is running on it's customers, If you offer a free gift give a free gifts don't add on buying Books after a trial of two or three months. SHAME, SHAME, SHAME, ON YOU. THIS MAY BE MY LAST YEAR TO SUBSCRIBE TO YOUR MAGAZINE.

    No Thanks to Your Gifts
    Scottie Hendrick P.S. A Loyal Subscriber for over 20 Yrs.

    Anonymous 5/14/10 8:49AM

  • I received a notice from RD that after a thorough review of my account that my subscription was pending and that I must act now to receive preferred benefits and services. What's up with this??? My subscription does not expire until March of 2011!!!! Could this be another scam to get more $$$ from dedicated subscribers???? Hmmmmm...I wonder??

    Pat 5/13/10 6:42AM

  • What's with you people! Have you all no shame? Look at all the bad comments and rating and you all READER'S DIGEST still don't get it. Reader's Digest has made itself to be nothing but a bloody nuisance; sending unsoliciated mails, sweepstakes etc etc. No shame and ethics at all.

    Keep Away From RD 5/13/10 4:44AM

  • Guess What. I have a free gift for you...At the end of this subscription I will not EVER renew. If you want to save money take me off your mailing list now..In my estimation R.D. is nowhere near the quality it once was. It's too bad but it's your choice not mine.

    cavanaughed 5/12/10 11:45AM

  • Talking with Customer Service is a joke! You are left on hold forever (in my case, it was 20 minutes). I then was connected to an individual for whom English is a second, very weak, language.

    Outsourcing service for U.S. customers is outrageous.

    Dissatisfied subscriber 5/10/10 6:21PM

  • Received unrequested music, followed up be a request for payment. Bad business practice. Will not renew subscription.

    oldcro6 5/8/10 2:04PM

  • I received a music video 'out of the blue' with a follow up bill the next bill. Since there wasn't even a box for it I couldn't write refused on it. I did not order anything. Don't they have a customer service dep't. or phone number?? Something similar happened two years ago also! AW

    GrannyAnny 5/5/10 11:57AM

  • I am throughly disgusted with Readers Digest. They send me books that I did not order, and follow up with a bill. When I send the unsolicited books back, I receive another letter demanding payment.

    After reading other comments written by others, I believe the only course of action at this point is to start some type of legal action, maybe a class action lawsuit.

    Does the management at Readers Digest think that their business practices promote good will?

    Pissed off in South San Francisc 5/4/10 7:50PM

  • I finally reached the "3 free gifts" website that was a "subscriber gift reward". Turns out it was just a book club offering that would send me books (and a bill) at regular intervals. I expected Readers Digest to be above this kind of come-on.

    Frank 5/4/10 4:48PM

  • I entered their canadian sweepstakes online for fun, hey it said there was no purchase necessary...so why not right. First I received some junk mail about their sweepstakes, meh whatever I thought. Then I received a copy of reader's digest (still never opened it). I figured it was a freebie to maybe get me interested in a subscription. Then I received some stupid kids books I never ordered with a bill for $23.05 attached. I called customer service and they said I also had a bill for 35 bucks for the Reader's Digest I subscribed to. I never asked for anything to be sent to me...their a massive scam!!! Stay far away from this company!

    marcus 5/4/10 6:16AM

  • I have been facing the same issues with books being sent to my elderly mother. Ironically my mother is dead. I have contacted RD several times and am still getting books for her with demands that they are to be paid. Who do you think ordered these? I guess there is no "I'll order it if I want it" once you are on their mailing list.

    skygal3 4/30/10 9:53AM

  • Again tryiing to correct a billing issue for my elderly parents.Book was never received or ordered. Now you think its ok to to send a bill and order it be paid to keep our good standing, what about your PREVIOUS good reputation. Just got off the phone with a rep. This was a auto ship with SWEEPSTAKES entry, what ever happened to "I WANT IT I WILL ORDER IT "

    Anonymous 4/27/10 11:11AM

  • I'm just getting involved in my 84-year-old mother's mail dealings and am having to "undo" her from Rodale Publishing, Bottom Line Books, and Readers Digest, which this week sent her a music CD that isn't worth the cost of the disk and charged her $47.78. Thanks for all your comments, you have saved me a lot of time. Threats to ruin your credit? Don't think my elderly mother cares anymore about her credit rating (she might, actually, but I know she doesn't need to)! I'm going to try the 800 463 8820 number just to get rid of the junk mail. Good luck you all.
    Lisa

    Lisa 4/21/10 2:57PM

  • they say 3 free gifts for you. it will cost you over $100 in a year if you dont or forgot to cancel it.

    qwickb 4/19/10 11:18AM

  • how sad i am to see all the negative comments
    i read about readers digest. i was raised on this magazine, and have always enjoyed it,not to mention how much i look forward to
    reading the condensed stories books.
    then i tried to claim my "3 free gifts".
    to say the least,i too,was disappointed. there are no "free gifts".
    dear digest, i thought you were above this
    gimmick shtick. your ruputation as a reliable
    reporting,and human interest magazine is all
    you need to keep you in a high subscriber
    volume, maintaining a good profit margin.
    (after all, that is the bottom line, isn't
    it?). feeling let down,sue g. gladwin mi.

    labrewha 4/19/10 8:14AM

  • Prior to today I foolishly believed Reader's Digest was 'an American institution', but no longer. Any Americans reading Reader's Digest should stop reading the magazine and cancel their subscription. After three phone calls one #1-800 customer service rep working for the Reader's Digest "family" of magazines "Birds and Blooms" they admitted they were located in the Philippines. Then I understood why none of the three reps I had spoken with neither understood my complaint or knew how to correct it. Almost 30 minutes of constantly repeating myself and asking them to repeat what they said because I could not understand the accent. Frustration is too mild a word. I FINALLY reached an American speaking person at 1-800-274-6567. I grew up reading Reader's Digest, as many WWII children and families did, and it greatly disturbs me that with the current USA unemployment and economy they choose to continue to employ foreign customer service reps. Although they publish and promote American language magazines they are evidentally disinterested in the United States citizens. How can they continue with "Life in These United States" while they slap our faces by using non-USA employment when so many Americans are out of work.

    Betty 4/15/10 1:26PM

  • As a long-time subscriber I received "A SPECIAL THANK-YOU" STATING THAT 3 FREE GIFTS ARE WAITING FOR ME. To claim them I should go www.readersdigest.com/myfreegifts. THERE IS NO SUCH SIGHT>>>>>>>>>>>>>>>>>>I WILL NOT RENEW MY SUBSCRIPTION EVER AGAIN.

    machomort 4/14/10 4:52PM

  • myfreegifts!!!!! What a joke. Instead of sending a stupid card, just send the gifts. How stupid do you think the subscribers are.

    I will not renew again because of false statements.

    Anonymous 4/14/10 3:45PM

  • I see no one else was able to get the "3 Free Gifts" of course I didn't really expect anything for nothing. Why do you offer this junk anyway? I don't expect an answer either but I just thought I'd ask! You do have a great magazine but send so much junk mail, and books that we return; that could be turned into profit instead of jamming up our mail boxes.

    Thanx for the "3 Free Gifts?????"



    Anonymous 4/14/10 3:15PM

  • I called to complain about the 'three free gifts' offer and was switched to "Customer Produicts Dept." They hung up on me when I complained! The 3 free gifts are linked to a Paid Suscription.
    No wonder you're losing business!
    Customer #0291943280/7

    zamzin 4/14/10 9:19AM

  • You sent me a book select editions and said you entered me in a sweepstakes and I wrote to you informing you I do not wish to order any Reader's Digest and remove me from your mailing list. A month later you sent me another book and 2 gifts. I do not plan to order from Reader's Digest because I can not afford it. What is wrong with you people? I do not wish to receive any Reader's Digest.
    LSS - Florence, MS

    LSS 4/14/10 7:53AM

  • Okay, I went to the email address for the supposed 3 free gifts and got no where.
    If you aren't going to give us the gifts, don't put the card in the mag and have us waste our time.
    Thanks but no thanks.

    Anonymous 4/14/10 5:43AM

  • My sister started subscribing to Readers Digest for me. From the start, I have not liked this magazine. The only good from them is that you can recycle them as paper trash. I too received the "3 Free Gifts" offer and figured, let's see what they're giving away. Like others, I found that no such web site. This confims my dislike for this magazine.

    Anonymous 4/14/10 5:23AM

  • I received a card from Readers Digest claiming I would receive 3 free gifts. I tried the webside they forwarded to me but with no results. I am very disappointed in the "false advertising" and will not subscribe again. I know others who feel the same way.

    Anonymous 4/13/10 10:07AM

  • I, too, received the card saying "3 free gifts" with the web site listing. I had the same experience as many others. It appears this is a bogus address. What was RD's purpose in sending out these cards if it didn't intend to honor them? This doesn't speak well for the company's integrity when it next comes time to renew the subscription.

    darryl 4/12/10 7:28PM

  • i entered their sweepstakes then started receving books i did not order sent them a certified letter to stop the books; once again i received yet another book now they think i am going to pay for it i dont think so readers digest you need to get it together gary watson

    Anonymous 4/12/10 4:35PM

  • reader's digest doesn't put a phone number on there statements, seem like they don't want you to call them and complain, wonder why, is this a bad company ?

    klifallen 4/12/10 11:39AM

  • I no longer trust Readers Digest-mainly because the company told me to write to this address and the company ignored my note. Thank You, Audrey Frost

    audreyfrost6@gmail.com 4/12/10 6:40AM

  • This new Readers Digest must be going under. They are now advertising money prize games only when you click on the prize a screen appears telling you that that page is not available and shows a page to subscribe to their magazine. This is now really a scum bag magazine operation.

    paul 4/11/10 8:44PM

  • I thought Reader's Digest was a reputable company, but, this is the second time I have been offered free gifts...WHERE ARE THEY!! I am finished with the magazine!!! kpoo

    kpoo 4/11/10 7:59PM

  • yes, i just found 2 cards saying "3 free gifts are waiting for you!"" WHERE IS THE WEBSITE - FALSE ADVERTISING!!!!!!

    elbear 4/11/10 4:08PM

  • YES.....it appears to be more gimicking advertising..."3 Free Gifts are waiting for you". Go to www.readersgifest.com/myfreegifts. YA RIGHT!
    I also will not renew with an organization that conducts this type of business. No more renewals, no more gifts to family & friends to see them up for this type of service.
    NO THANKS!

    KHC

    fryeisland 4/11/10 1:15PM

  • There is no website for my free gifts--more false advertising. I got five copies of "My Daughter Forever with the magazine--at least there were not as many cards inside to tear out as there usually are.

    Anonymous 4/10/10 6:29PM

  • Where are my free gifts? Add me to the list that you won't get another dime out of me again. Scams like this turn everyone off, including me. Shame on YOU.....

    noneofyourbus 4/10/10 2:59PM

  • I will add my comment to the MANY who have complained about the "3 free gifts" and other come-on notices. When I went to readersdigest.com/myfreegifts, all it said was "SORRY!" What the heck is that???!!! I agree with one person who said the magazine is great and you don't need to use these stupid tricks to try and get subscribers. I will let my subscription lapse and will not renew.

    kabowman 4/10/10 2:30PM

  • I've been a subscriber for years! Have even given gift subscriptions to friends for Christmas! But, no more! Between offers for sweepstakes, many, many notices for subscription renewal (when my subscription still has 6 to 10 months yet to run, and now the mysterious 3 free gifts offer (of which I cannot find any information - just another "buy another subscription, I guess") my subscription will now lapse. I'll pay more buying it in the supermarket, but I'll not get any more junk mail or junk e-mails to contend with. Your magazine is GREAT!! You don't have to do these stupid come-ons to keep people subscribing! Donald O.

    Chickieo 4/10/10 10:07AM

  • I recently received a card indicating that I was eligible for 3 free gifts. I have tried calling, emailing, and to no avail. I have been a subscriber for many years, but this latest experience (false advertising) has turned me off to Readers Digest. I am very disappointed in your services and feel there is no recourse to a bad situation.

    Anonymous 4/10/10 8:09AM

  • Three Free Gifts - baloney just a waste of my time trying to figure out what the heck they were doing. As it turns out - nothing. The site was just a come on for selling their materials - no gifts in sight.

    Anonymous 4/10/10 8:00AM

  • WHERE'S THE BEEF???
    WHERE'S THE GIFTS???
    Any wonder why Reader's Digest
    is losing customers?
    NONE HERE!!!!

    Jo 4/10/10 12:17AM

  • I have been a loyal subscriber for over 50 years. The "my free gifts" scam annoys me. I will not renew my subscript. Jarhead, FL, USA.

    Anonymous 4/9/10 8:45PM

  • Why do you send out cards with the magazines saying "3 Free Gifts are waiting for you!" when you have no intention of giving any free gifts????

    Anonymous 4/9/10 8:07PM

  • why do you do your loyal customers this way?? we have supported your buissness for many years only to be scam is this what you think of your customers?? maybe we should called the better bussines beaurio on you an i think i will contact a my lawyer about this.. maybe then you will listen to us your loyal customers..signed L.T.

    L.T. 4/9/10 6:03PM

  • Love your magazine but WHAT free gifts?! Got the card - makes no sense. No such website to go to. Come on Reader's Digest!

    Anonymous 4/9/10 2:05PM

  • Add me to the list of disgruntled folks aggravated by Reader's Digest with their special thank you "3 FREE GIFTS". SCAM.
    There is no link, there is nothing at "www.readersdigest.com/myfreegifts" that even mentions the 3 gifts.

    JaneAire 4/9/10 11:35AM

  • Why do I keep getting cards saying 3 free gifts are waiting for me when I can't get anything but a mine field when I contact the address given on the card? This must be the longest-running scam perpetrated on your loyal consumers. At 83, I have subscribed more years than I can remember and given more gifts too. I resent the idea that I am only someone to be toyed with after all this time.

    fort27 4/9/10 6:33AM

  • Worst ever experience when dealing with reader digest's customer service hotline at 62581111. I returned an item - country cd at the singapore post on the 15.03.2010 of which I had paid $39 for the first installment. I was told I would be getting my refund 3 weeks later. This is already the 3rd week so I decided to call up to check and to my horror, they indicated that the item is still "not keyed in into their system" and that I will have to wait another 3 weeks for them to "investigate". They kept asking me to send them copies of my receipt. I sent them 3 times via attachment to my email to them and they still have to 'wait for the item to be keyed into the system as received" What nonsence!!!! What is the receipt for? Why keep asking me to send them a copy of the receipt if they are not going to refund me my money based on the receipt. Are they saying that if the item is missing, lost in transaction, I cannot get my refund based on the receipt??? Wat nonsence. Now they say I have to wait again for them to investigate. They should just return my money based on the official receipt and not create so much problems for the customer!!!!!

    Anonymous 4/6/10 7:09PM

  • a few days ago I received a package from the Readers Digest Book Club. On the package it states "you have been sent a free gift plus a new customer bonus gift". Today I received a bill for this free gift of $29.93. I do not want or need these items. I do not have the postage to send these items back. I can not find a telephone number to call them. What do I do? I am 76 years old and I do not need any more books. Please help me.

    Anonymous 4/5/10 5:38PM

  • NOWHERE ON THE BILLING INFORMATION THAT READERS DIGEST SENDS TO I FIND A PHONE NUMBER TO CALL TO ADJUST A CLAIM OR ASK FOR CLARITY OR TO CHANGE AND ORDER. IN MY EXPERIENCE THIS IS THE ONLY COMPANY OF SUCH SIZE AND PRESTIGE THAT DOES THIS. IT IS ANNOYING AND I GET VERY IRRITATED AND WOULD LIKE TO FIND A WAY TO TALK TO SOMEONE AT READERS DIGEST ABOUT IT. EVEN THE WEBB SITE IS DESIGNED TO DENY OR DEFEAT SUCH ATTEMPTS -- OF SO IT SEEMS TO ME

    HARLAND M IRVIN JR 4/5/10 1:44PM

  • i have recieved a free book from readers digest a month or so ago i have just recieved a second one with a bill for £18 i went on to saynoto0870 and typed in readers digest and got a free phone number for customer service and got throught straight away they have taken me off the list so i dont get any more books and they have arranged to pick this book up free of charge so the customer service sounds quite good i will have to see if they pick the book up within the next 5 days the number to call is
    customer service 0800 0121810 hope this helps others. chris.

    Anonymous 3/17/10 3:39AM

  • I have been thru the same thing with unwanted, unordered books. When I stopped returning them and ignoring their statements, the books stopped coming. If they send anything that I have not ordered, I consider it FREE!!

    jh 3/15/10 8:57AM

  • I recieved my first readers digest today in the mail and enclosed was the card for free gifts/3 and when i went to the web site there was nothing to do to sign in for my free gifts. What gives? Where are they and what are they and where do i go to get them? Not a very good start to a subscription of a magazine that i just subscribed to.

    sheeza10 2/27/10 1:59PM

  • HELLO-ON 1/22/10 I SUBMITTED BY MAILA CUTE STORY FOR YOU TO CONSIDER PUBLISHING.IF PRINTED THERE WAS $100 PRIZE. IT WAS A TRUE FUNNY STORY-STARTING WITH"MY GIRLFREIENDS' FATHER (WHO IS HARD OF HEARING)CALLED HER & SAID ETC. I PRINTED MY NAME, ADDRESS AND PHONE NUMBER. THE SWEEPSTAKES CLOSED 2/16/10. TO DATE I HAVE NOT HEARD A WORD FROM YOU. PLEASE CHECK ON THIS ENTRY AND ADVISE. THANKS MARLENE LUNZ

    MARLA8831@ADELPHIA.NET 2/26/10 1:17PM

  • I will not deal with readers digest again. Customer service is terrible, The people cannot understand you and you cannot understand them and I was hung up on twice I have been on the phone almost an hour. I want to be able to talk to someone who speaks my language. This is a very poor way to treat customers. It may cost you a lot more than you think you are saving. My problem was not That difficult.

    Anonymous 2/23/10 9:36AM

  • After renewing our subscription to RD it stated 3 free gifts are waiting for you. Claim them at: www.readersdigest.com/3free....well there is no such web site, but I did read about others who have experienced the same thing. Seems like a scam to me.

    CJ 2/13/10 1:35PM

  • We have been subscribers to RD for the past 15 years, yet over the past few years we have never received the Jan. addition and continue to receive bills from them, despite the fact that this has been a gift to us by family members. Several calls have been made to correct the situation, only to find that the person is in a foreign country, more often than not they are rude and have no idea what you are talking about. I do agree with other subscribers that a CLASS ACTION LAW SUIT is a possible action.

    Anonymous 1/22/10 4:49PM

  • The repetitive billing statements made it difficult to know if they ever credited my payment to the account.... THEN they shafted me with the unsolicited book and free crappy gifts -- followed by collection letters. I sent written responses to the collection letters stating that I did NOT order the book -- and finally found the elusive customer service phone number on a website (consumer complaint website) and got the bill canceled. It is a nasty thing for them to do -- I will NOT ever renew my Readers Digest subscription.

    BJKPMA 1/19/10 9:24PM

  • I grew up with Reader's Digest. I looked forward to its arrival, and read it cover to cover, even as a child. Times have changed. We recently received unsolicited condensed books, followed by demands for payment, I have concluded that the folks who used to run Reader's Digest in the 60's & 70's have died, or are being held prisoner in the basement. I am now shocked and disgusted by their unethical bully tactics. I did manage to speak to a customer service rep. (in a foreign country) with minimal effort, only to be informed that we "had ordered the series". I firmly and adamantly advised the rep that, not only had we NOT ordered these books (or the ridiculous plastic train car that was included), but that I had done my research. I informed her that despite her protests to the contrary, it was blatantly obvious on numerous complaint websites that Reader's Digest was, in fact, sending out unsolicited merchandise, then trying to intimidate recipients into paying for the stuff. During my telephone conversation with the customer service rep., I ultimately got an apology, and a promise that we would receive no more merchandise OR bills from Reader's Digest. We shall see. I don't know exactly when Reader's Digest, a formerly respected, ethical and patriotic company, mutated into a corporation of professional scam artists - but they have lost our business, and our loyalty, forever.

    X-Attorney 1/12/10 1:13PM

  • Perhaps it's time for someone to file a CLASS ACTION LAW SUIT against them. That would certainly add to their serious financial situation.

    Anonymous---in Arizona 1/10/10 7:28AM

  • I continue to be frustrated when I visit my father and find yet another Reader's Digest "Free Book" that has been sent to him despite my repeated calls to remove him from all of their mailing lists. My father, though certainly not senile, is unable to grasp the concept of refusing a package that says free gift at the post office. It infuriates me the way they deliberately prey upon older people in this way.

    MB 12/31/09 10:50AM

  • I was sent a card for free gifts, I recived my gifts but then billed 30.21 for the so called free gifts. They piced out a condenced story book for me, and then prompley billed me for it. If I had wanted to pay for a book it would be to my type of reading, and I certenly would not pay 30.21 for a paper back book. I can get the most recent hardcover books for the same amount at any Book Store. sincerly Bernadine Crouse.

    Anonymous 12/30/09 4:05PM

  • Totally and utterly incompetent in sending out the right goods. Pathetic letters 'promising' to rectify - and didn't. Downright lies by the Customer Service Manager.

    This has been a demonstration of how many people can make a bad situation worse. Collective farce with NOBODY actually taking ownership. Readers Digest has become too big for them to manage.
    You have left me, the customer, behind.

    Stevew 12/27/09 6:56AM

  • Do a Google Search. Reader's Digest has FILED FOR BANKRUPTCY.

    http://www.msnbc.msn.com/id/32537169/ns/business-media_biz/

    Anonymous 12/24/09 4:08PM

  • I never renewed my subscription. Here it is 8 months later. I have NOT been receiving any issues in all that time. When they first mailed me an invoice 7-8 months ago I sent the invoice back stating my non-renewal. Every few weeks a new invoice is mailed to me. Now they claim an amount PAST DUE. I have filed a formal complaint with the BETTER BUSINESS BUREAU and I urge everyone else to do the same. I also mailed back a cover letter of my own with a copy of their bill. Have not heard from them yet...two weeks. I used to really enjoy the RD, now it's just not worth the grief!

    Anonymous---in Arizona 12/23/09 8:57PM

  • 20 plus year subscribers to RD's Select Editions and love them. But over that time "free" books show up in the mail (never asked for), the latest "The Best Mysteries" series. Trying to get them to stop these freebies is a huge, time-consuming process. Contact numbers are never given, not even on the subsequent billings (book 2 and on are never free).
    J - SF Bay Area

    Anonymous 12/9/09 4:00PM

  • I was called by one of the so-called "agencies" representing Reader's Digest, I told the caller that I did not want to renew my subscription. When he persisted in asking me why I was cancelling, I ended the conversation. The representative called me back to say that my credit card was being charged and that there was nothing that I could do to stop it. When I tried to use the telephone number to call the so-called "Customer Care," the machine refused to recognize any verbal responses. Finally, after a long wait, I actually spoke with a representative of Reader's Digest who apologized and agreed to cancel the subscription.

    RDMIII 12/7/09 10:15AM

  • Don't feel like the Lone Ranger.

    I renewed in Sept. and now I get a notice on the 17th that I have until the 16th to renew.

    Also, back in April they said they would extend me subscription on to another. Which has not happened.

    REL 11/18/09 8:29AM

  • Reader's Digest has apparently lost my subscription. I received a gift subscription for 24 issues. It was ordered in October of 2008 through my daughters' girl scout troop. At the same time, I ordered a 24 mos subscription for my parents, also through girl scouts. My parents are still receiving issues, and my account has been terminated. I tried speaking to Customer service and they tell me that they have no record of my order since 2006 when my parents and I also ordered 24 issues for each other. Those issues expired at the end of 2008. I have JUST received my "last" issue in November of 2009. My parents are still receiving issues. If Reader's Digest has no record of my 2008 order, why have I gotten the last 12 issues? They gave me a phone number of "Quality School Plan" who also had no record. Apparently they just didn't want to help me any more.

    fluttering2002 11/6/09 1:53PM

  • Reader's Digest is a bunch of scammers promising FREE FREE FREE calendars (desk and wall), gift subscriptions, "attractive gift card", etc. I called three weeks ago about my sister's never having received one Reader's Digest - they had her address wrong and promised to send her a FREE YEAR beginning with the next issue. Additionally, I was promised a FREE calendar for her and for me (desk AND wall - TWO!!). Additionally, I told them I did NOT want to renew. Today I got a bill in the mail to renew. Once again, this BILL promises FREE gift for me if I play their silly sticker game. This BILL was also for me to PAY FOR A RENEWAL for the "gift" my sister never received. I called and was told that the "Gift subscription" for my sister had expired! Ha! Again, Reader's Digest, while a good magazine, has a bunch of scammers working there. If I want one, I'll just pick it up at the grocery store to avoid all the excitement, and then the let down, about all the FREEBIES promised. SJR Universal City, TX

    suereinikk@aol.com 11/3/09 12:07PM

  • Thank you so much for providing this 800 number to contact them. I too received a book that was marked Free Gift on the box with absolutely no accompanying paperwork. A few weeks later I received another book that was a "series" continuation of the first book. This one was also marked Free Gift on the box, but came with a bill. Since I had already opened the box I didn't want to spend for re-packaging and shipping, so after about three notices that my payment was overdue, I paid for the second book. Apparently the first book really was free. After they received payment for the second book, they mailed me a third!!! Followed shortly by a letter saying payment was overdue. I had already sealed the overdue notice back to them with a terse note that I would not be paying for the book when I came across this 800 number. The menu system insists that you select from a set of choices that indicate that you want to pay for a subscription or merchandise. I just pressed "0" repeatedly until the system transferred me to a live operator, who claimed that I had ordered this series of books as part of a sweepstakes entry. Complete rubbish! Also found out that there is a 4th book apparently on its way to me in the mail. They agreed to stop mailing me any more books and to send me two postage pre-paid return labels for books 3 and 4. Very annoying that all their bills and overdue notices provide no phone number to contact them. More annoying to realize that this is deliberate so most customers will pay the bill rather than contesting it.

    UnhappyRDcustomer 10/30/09 6:40AM

  • I received a book today Oct. 27,2009 I did not order, this is the second book I have received this year that I DID NOT ORDER. I have called them and they said to return it. I am not paying for the postage to send it back. I live on a fixed income and I am really ticked off. M J ADAIR

    M J Adair 10/27/09 4:54PM

  • Recieved another letter from collections dept for unsolicited SELECT EDITIONS shipment that was NEVER ordered. They also threaten to instigate more efforts to collect the payment. I have now gone ahead to cancel this service on their website.
    Also, bills keep coming for unknown reasons. I have already paid my year's subscription!

    I'm planning to stop RD forever as their marketing and advertising dept have sunk to very low levels.

    Nelson 10/22/09 6:35AM

  • I like others received a free book in the mail. I then received another with no paperwork in the box. The outside stated free gifts. About 3 weeks later I received a bill for the book. When I contacted them via email to say I would not pay for anything I did not order. They couldn't find my account. Now 3 months later I have received a past due bill from collections. I emailed back saying I will not pay for what I did not order. Mt RD credit status is at stake.

    Never will deal with these people. I will also be contacting the Better Business Bureau about the matter.

    K 10/5/09 11:05AM

  • I don't know about all of you, but I am tired of receiving all the invoices in the mail telling me that this is my last notice and my subscription isn't due until 2012! I just called to make sure I was NOT sending gift subscriptions this year and he said they were not automatically renewed, but turned right around and asked me if I wanted to renew!! I WILL NOT renew when this is finished, no wonder they have financial problems...

    Lin 9/16/09 12:39PM

  • I just received an invoice stating I owe Reader's Digest $30.28 for Connecticut Yankee. I never ordered it, nor have I ever received it. To top it off, attached to this invoice is a "Letter of Instruction" to be awarded $47,750.00 with an account number. Once I pay the amount I "owe" I will then be entered for a possibility to win the money! This really ticks me off!!! How many people will fall for that line? Too many! Reader's Digest gives the impression that if their 'bogus' bill is paid (even if no one has purchased a thing) that person will then win a big pile of money. This infuriates me because it's very misleading and underhanded. Reader's Digest needs to concentrate on honesty and outstanding morals not deception!

    dand2berry 9/13/09 6:46AM

  • I called because I was sent an email asking me to participate in a sweepstakes. I have just renewed my subscription so I assumed this was a way to say "thanks", couldn't have been more wrong. After clicking on numerous links I realized that I had inadvertently subscribed to some kind of RD book club. I then went online to find a number to call to cancel and couldn't find it on their site, actually found it here (thanks contacthelp.com). I called and after going through the robo-operator I was finally able to speak to a live person. i explained my problem and she told me I'd have to wait to cancel until my order was process, which would be 48-72 hours or until it was shipped. I explained Iwas very frustrated and asked who I could talk to to get it resolved today (i didn't yell, but used my professional business voice) and what doya know? She was able to cancel it today afterall. I am very disappointed RD....

    Jo 8/26/09 9:56AM

  • I have enjoyed Readers Digest for years in physicians offices and other waiting rooms, I received a great offer in the mail to order the magazine so I took advantage of the offer. What a Because I them started getting (FREE BOOKS) in the mail. Their was no telephone number to call and cancel the subscrption. Then a second book arrived followed by a bill with no phone number to cancel> The bill did contain a address to send the $29.95 for a free book I didn't order or even want. I hired someone to take two letters certified to the payment center to stop all free books or any thing else Free that READERS DIGEST was giving away. I wanted no communication with them at all. This was followed by another bill with a demand for the payment for the free book and another book was on its way. At this time a friend went on line and found this web site with a telephone number to call. After rude personnel answered the phone and laughed at me for complaining they gave me another number to call related to the Free READERS DIGEST BOOKS (that are not free) supposely the issue has been resolved. I hope so. I work six days a week from 4am till 6-6:30 pm and this suitation is causing me problems and money that I shouldn't have to spend.
    If I was going to spend 29.95 for a book it would be of my choosing not an abridged edition of someone else choice. My free time is valuable to me and I don't want any one choosing my reading selections. Beside, you can't even give these books away at a yard sale. Linda S.

    linda s 8/25/09 4:19PM

  • Our family subscribed to Readers digest for at least 60 years. We no longer do so because of all the unsoliceted crap that comes with a subscription, I have tried at least 6 times to UNSUBSCRIBE to your email listing. Note comes back saying unable to deliver. Phone calls go through to some idiot that dose not understand or speak english very well, all they do is threaten to cancel our subscription to OUR CANADA.Of course you would like that because it is paid for. PLEASE TAKE US OFF YOUR E MAIL LIST.....Jack Klassen Kelowna BC

    Jack Klassen 8/19/09 9:58AM

  • Good magazine - EVERYTHING ELSE is LOUSY! Rude, deceptive, double shipping, crazy billing, sneaky, take advantage of the elderly, do not comprehend anything you tell them. I could go on and on. Basically customer service STINKS at every level.
    Would you like to know how I really feel????

    Anonymous 8/17/09 3:54PM

  • Thank you Carol from Lexington, SC. A few weeks ago, I received a Select Editions book in the mail. The outside of the box read "Free Gift", I also wondered why I was receiving this thing out of the blue, that I did not order. I immediately crossed out my name and wrote "Return To Sender". Last week, I received another book packaged just the same on the outside, but this one had a BILL attached to it, claiming that I was past due $30 some dollars,and that I needed to pay it by Aug. 27th. Then, just a few days later, I received another bill in the mail stating that I was past due and that it was suppose to have been paid by Aug. 4th. And I did not order this either. Talk about a scam. Well, this time, I unfortuneatly opened the box to see what it was - just junk - and a stupid book I would never read. I am furious that I now have to spend time, trouble dealing with something that has nothing to do with me. I also thought RD was a reputable co. - UNTIL NOW. Deb, Austin, TX

    Anonymous 8/15/09 10:54AM

  • My husband purchased a year subscription, he paid in full for the year, the checked is cashed out of the account and yet every month he got a invoice/statement he had not paid and now had a "deliquency bill". What a load of CRAP is that! Have not even seen even 1 subscription of reader digest that supposedly sent to the house and it about close to 1 year to date that I paid for 1 year subscription. There is no FREAKING customer service number on the bill for you to call. So rather you asking my husband for payment with a "deliquency bill"; it should be him asking you where is his copy of monthly reader digest? And I thought all this time Reader Digest is a reputable company. Trust me if I know of anyone that plan to buy this magazine I will suggest that they not, but all you will get is a deliquency bill notice and not any magazine in your mail box.

    QLHA75 8/10/09 3:22PM

  • These folks have a huge scam operation running here. They send you a renewal reminder that is very ambiguious as to when your subscription actually expires and if you do manage to figure out that you still have a year left on what you have already paid and ignore it they then start sending you reminders that make it appear that your subscription is expired and you owe them money - NOW!! I had 11 months remaining on my subscription and they told me that they were going to turn me over to collections. Needless to say, I no longer have a subscription. I will say that they did "Fess up" and refunded me for the unsued portion of my subscription. Amazing that a refund was issued to an account that was going to go to collections. Do I enjoy the magazine, Yes - will I ever subscribe again , NO WAY!!!

    old_guy 8/5/09 2:23PM

  • I recieved a bill in the mail today. There is no customer service phone # listed on the bill to get clarification for the hogwash they claim. Sure enough i called the customer service line via your listing and i'm paid up through 2010. Talk about a way to take advantage of someone, if i hadn't keeep a record of my bills i would of repaid them again. They use way too many tricks to make you think your account is delinquent.

    Anonymous 7/11/09 12:12PM

  • I recieved a bill in the mail today but was so sure that i had already paid the bill, and sure enough i called the customer service line and i'm paid up through 2011. talk about a way to take advantage of someone, if i hadn't keeep a record of my bills i would of repaid them again.

    Anonymous 7/9/09 3:07PM

  • The phone number does work but you might as well be talking to a recording. They are trying to sell you something all time you are voicing your complaint! It makes me mad when I get a renewal notice (hoping I'll just pay it) stating my subsrcription runs out in 1 month, when actually it is good through 2010.

    Anonymous 7/7/09 11:35AM

  • This number does work, but the customer service is quite poor. I was trying to cancel a gift subscription (my mother and I ordered duplicate subscriptions for my grandfather). Readers Digest claimed to have no record of it and that they had never received payment despite the fact it had cleared my credit card. I have had to dispute the charge directly though my credit card company!

    Anonymous 6/10/09 7:35AM

  • My father lost my mom 2 months ago and kept receiving the Reader's Digest. RD called and he informed them of this. The next week he received another RD and it was titled "To the estate of". He has been harrassed by RD and finally I decided to set in. I called RD and told them if this continued we would call the BBB and the State Attorney General on them. They informed me that my father was receiving calls from their Marketing firm. I informed them that they need to call this firm and request my father be taken off of their call list. Hopefully this will end.

    Jo 4/6/09 12:36PM

  • This is the second time I have given the RD mag a chance to please me. They have not done so. This evening they called me to advice that they were sending me a free book which I did not want. The agent said that they would send me a new book each month for a certain figure I believe was $21.95. Little did they know that we are on the no call list and they broke the law that forbids companies from calling these numbers. The lady was surprised inasmuch that they did not know about the list.
    I called the RD 800 number and spoke with a nice lady in the Philippians and explained that I wish to CANCEL my subscription ASAP. After listening to my story she said she would cancel the subscription for me and tell the front office the problem.

    I seriously doubt her and her front office.

    alanlbessey 4/1/09 4:00PM

  • Scam is the exact word to describe what this company is doing. I called over a month ago and was assured my problem would be handled by someone higher up in the organization. Of course there has been no correspondence at all. I am very disappointed in this company and will NEVER buy anything they have to offer.

    Anonymous 3/23/09 9:27AM

  • This is about the "Free Select Editions" book sent without request. NOTHING in enclosed mailing to help anyone REFUSE any further shipments. Another one arrives with a bill.
    Called to let them know we did not order and do not want any further shipments and was assured that no further shipments would arrive and to disregard bill. Bill arrived about 4 days later. Called again 800-344-2560 and talked with Amity and was again assured to disregard the bill and no further shipments would be forthcoming. I am posting the phone number for the SELECT EDITIONS to help any one being harrassed by Reader's Digest. I am very disappointed in this company and will NEVER subscribe to anything they have to offer. I feel so sorry for the people that they scam in this manner that have no one to help them fight against it.

    Optasia 3/17/09 9:14AM

  • My rating for this company "F" in every department!

    Anonymous 3/4/09 11:42AM

  • I find this company to be very unconcerned about anything..........just keep sending all those promises of free gifts and winning millions. I will never buy anything from them ever again because of the advantage they take of the elderly and sick. They do not care any more when you call them, they say they will refer you but you never hear another word, just more information of free (?) gifts.

    Kay 3/4/09 11:37AM

  • I have been going through my deceased Mother's papers and I am outraged that you take advantage of the elderly. Mom was in her late 80's and fell for every stupid scheme you mailed to her. I think your company is criminal in their actions. Thank goodness my Dad finally started returning the books to sender. By the way, I just called customer service and they hung up on me. Very classy.

    Anonymous 2/20/09 12:13PM

  • Sent a statement to renew after I put cancel on bill BUT customer service said to diregard as it was preprinted and the account was canceled. Seem in a hurry to get you off the phone.

    anonymous 2/17/09 12:48PM

  • We have received for xmas a Guide de la Route for France, some of the maps are missing and some are duplicated. We cannot find a number to ring to get it exchanged or an address to return it to for exchange. Can anyone help

    Anonymous 1/18/09 5:42AM

  • I subscribed to RD in Nov 2008 plus 4 gift subs. All the gifts were rec'd but I have not rec'd my mag. I have called different #s but never get anyone who can help. One only handled credit cards, I sent a check which was cashed in Nov but still no RD for me. The same thing happened to me approx 3 yrs ago when I swore I would never again get RD.And now they call me to extend my sub when I still haven't rec'd a mag. HELP!! I don't know where to turn.

    Sue Callahan 1/14/09 12:07PM

  • I would like to continue my subscription to R.D ,but they make it so difficult unless you use checks. Hello, this is the 21st century!

    Anonymous 12/30/08 5:51PM

  • Submit your comment >>
  • I found that the person who helped me with the cancelation of my prescription to the magazine and also the books was very helpfull and polite. If things improve in the future I may renew.
    Thank you
    Leroy Truit

    leroytruit 8/6/10 10:16AM

  • I have always thought Readers Digest was a greatest magazine. Have been reading it for YEARS and YEARS. The only complaint I had was not being able to reach the company by telephone in order to add subscriptions to my gift list!!!

    Anonymous 5/10/10 3:47PM

  • I have had wonderful service from Readers'sDigest for many,many years. I have no complaints.

    wolfpack 4/18/10 11:59AM

  • Customer Service helped out, or at least they said they would help out, with the books they sent to my elderly father without him ordering.

    They said to ignore the bill and they will stop sending the books. 4/14/10

    I called 800 463 8820.

    Grindstaff 4/14/10 10:30AM

  • Ditto to all the below comments Readers Digest has been a warm and fuzzy part of my life forever so what in the world caused a great magazine to stoop to such a stupid gimmick only to destroy peoples trust? How many new readers did this ploy add and how many dropped their subscriptions?Fire the creator of this idea !

    disappointed in ohio 4/12/10 5:17AM

  • Canceling book offer easy so far.
    Promised no more will come.

    Son of Elder Parent 3/23/10 7:02AM

  • Last month I received a Select Editions book, four books combined in a paperback. It was supposed to be a free gift. This month I received a second book with a pen and a small plastic toy and a bill for $30.70. I never ordered the books, so I called customer service. Bryan was very apolegetic and helpful. He removed the charges and cleared my account without giving me any problems. I still believe Reader's Digest is a reputable publishing company.

    Ruben 8/24/09 5:17PM

  • I have been a subscriber to Reader's Digest for a number of years and have always had GREAT customer service as well as subscriber service in getting the magazine on time. I am surprised to read some of these comments saying that RD is anything but helpful, as that has not been my experience at all. Thank you for a wonderfully readable and family-friendly magazine that I enjoy reading and from which I get a lot of helpful information. Laurie

    Anonymous 8/11/09 1:03PM



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