Reader's Digest Customer Service

Also received similar letter as the person who commented previous to mine. All the similar details but this letter sent to Canada. Phone number is in Toronto but has no match online. Just want to make RD aware.

I received a letter from readers digest saying I have won a sweepstakes amount of $1,576,000.00 USD the letter looks very legitimate but the phone number does not match. The person I'm to call is Jeffry H. Walton at 1-825-747-0785
The prize award administrator is Bridget E. Sullivan

I'm sure it's a scam but I'm wondering if you know these people are using Readers digest to scam people out of money.
I will not be calling them but I did want to make you aware.

I have been purchasing 3 (three) subscriptions of RD every year for the last three years. RD never did get one of the gift recipient's names correct. The other had address problems. I had decided that this year I just wouldn't give the gifts. Then, in July (12th) I got another reminder of the last chance. In a moment of weakness I wrote out all of the information for the two gift subscriptions and myself and mailed it off with a check for $26.00, hoping that RD had gotten the message from other letters and calls from me. SOOO imagine my surprise when, again yesterday, I received yet another mailing with a another bill for $26.00 with my name and the name of ONE of my recipients appeared - incorrectly spelled - and a note asking if I wanted the other subscription (the second gift) renewed as well. As I read over some of the problems other people have with RD, I guess I should be glad that I have comparatively insignificant problems. RD has the problems, and if you do not get them straightened out SOON (!!!) I too, will be among the missing. If I did my job the way some of your people do theirs, I would be summarily FIRED!
Nancy Compton GIFT #1 Joseph Carpitella GIFT #2 Ann Hayes
AUTHOR OF LETTER 236 West 6th Street PO Box 73
5 Suburban Drive Apt. 107 Big Flats, New York 14814
Elmira, NY 14903 Bloomsburg, PA 17815
1-607-562-3903 (CALL ME!!)
4th contact attempt (8/13/2023)

RD sent me a renewal offer of $23 - now I was already paid up until 2026 but the offer said they'd renew 2 gifts for FREE and to do it online fast easy and secure!! So I stupidly fell for it - entered my card and hit submit - the screen flashed up they are charging my card $101!!!!! and then it just disappeared without my confirmation or being able to print or anything! So I called the customer service number and man by the name of Flynn told me there wasn't anything they could do there I'd just have to wait at least 24 - 48 hours and then deal with it. He wasn't helpful at all and he was chewing in my ear the entire time! So I cancelled my subscription immediately. I emailed their customer service demanding the fradulent charge be removed. If it is not I will report them to my state attorney's office - they love to investigate fraud against senior citizens.

It is nearly impossible to cancel. I have been charged for two years and the customer did not receive magazine. Totally pisses me off

Canceled in Oct 2022. Now another charge on my credit card for November that I also canceled and changed the account number. How can they get my new card info?

Non stop billing and renewal notices regardless of a paid renewal. Today they sent a threatening letter from Iowa to renewal or I'm cancelled. Idiots run this company. Done with them once and for all.

RDA and RDA Country keep billing my checking account for books and magazines I never ordered. It is a real pain fighting with them for a refund. Always check your bank statements for an entry of RDA or RDA Country. I had no idea what that was until I did a Google search and got 100s of complaints listed just like this. I did order their magazine which I enjoy and I did order the Best of in November and received in January. That was for $10. Then they billed me $27 for another one which they said was on its way. I did not order and it is titled "The Best of RD 2022" How can I get a best of 2022 when the year is not over? They are a scam and they tieup your money and hope you won't notice. Beware. I will n

I'm ready to stop my service. I'm tired and irritated from receiving books that I didn't order and do not want.

They make it extremely hard to cancel your account and definitely don't sign up using auto renewal with credit card or paypal accounts.

I listen to your advice about letting my cell phone battery go dead. My phone was less than two months old. Now my phone's battery runs dead by the afternoon. Takes forever to charge. Your bad advice ruined my battery. If you received your advice from cell phone company or battery manufacturer you should have known better. They are out to sell new batteries. You need to print a retraction about your bad advice. Thanks you I have to purchase a new battery. Cost is almost the cost of a new phone. I live on Social Security and this is going to be really hard to do. Two month old phone almost worthless thanks to poor advice from you.

Just an FYI, I received a letter in the mail the other day that has Reader's Digest corporate logo on it and other details (e.g., your correct NY address and other info) that has my name & address on it, outlining I wondered USD$1.476m in an Int'l Lottery Board/International Lotto Commission. If you'd like me to send you a copy of this letter, please let me know an email address of where I can send a photo of it to.
The primary reason I see this as totally fraudulent is it has an "825" area code on it for a number to call to claim the amount, where "825" is a Calgary, Alberta area code. So that is probably even tied to some foreign area code so investigators can't actually track down the originators of the letter.

I paid for two years subscription in January 2020 and have not received not one magazine????

readers digest took profit over employees. decided that their longest and hardest workers were too expensive and got rid of more than 30 people in one day. dont give money to this age discrimination company

I find that the review that readers digest did on bedbug companies in Colorado was completely false. I don't know how they could review a company that does not do thorough heat treatments to kill bedbugs, and give them the number one rating in Colorado. There are many companies that have been in business longer than them and do a better job. I would like to know what research they did, and who was contacted to get this review.

No ONE answers phone on customer service number, just many ads playing!! I have a billing issue.

Just received another renewal from readers digest... Three years ago I paid in full for a year of readers digest and did not receive the large print or any other readers digest... Every time I received a renewal I have sent it back explaining this only to hear nothing back... All I am asking is that I get what I paid for... I miss reading readers digest but refused to pay double.

Found your ad for rd best of the best book for $10 free shipping the website sends you somewhere where you can't order the book customer service then wants to sell you the book for $24 what kind of con is this?

This is ridiculous ! I have been trying to find a phone number to call customer service for over a half hour....I have been subscribing to this magazine for over 40 years and sent subscriptions for Christmas presents for years....NO MORE !!! All I have is a simple question that I want to ask someone and have yet to find a person to speak with,,,,, After this I will get the RD at the library and save money and aggravation

trying to reach customer service for the past hour. this system sucks!!!

You guys suck you advertise a book for ten dollars free shipping in your September Rd magazine and you don't have it on the website for ten dollars you want us to spend more than double for it this is false advertising

Trying to get the book best of Readers Digest 2020. For $10.00 so far having no luck and obstacles. The lady at RD found it and wouldn't let me order it for $10.00. She said it was 20 something. What is going on at Readers Digest? The review of people trying to order the book are awful. So far I'm very disappointed in Readers Digest. I hope my result is better.

What a deceitful ad you have posted on pg. 8 re: "rd.com/bestrd20 and get it for just $10.,plus free shipping". LIARS I got a msg. asking if I was 60 or over and to press one and trying to sell me another product entirely. You have turned in to a disgrace like so many other businesses.

I am trying to order theThe Best of Readers Digest2020 but it keeps routing me to subscription, Help! Wow, not a good review going on, mmmm maybe I'll second think that

What a terrible telephone experience!!! All I wanted to do was order the "supposed" exclusive limited-time offer on the book, THE BEST OF READER'S DIGEST 2020. Instead I was sent EVERYWHERE, but where I wanted to go---all of which wanted to SELL me something else!!! THE MOST AWFUL CUSTOMER EXPERIENCE EVER! And NO I did not get the book ordered, but at this point, who wants a book from a business that would do this sort of thing? You just missed out on a number of sales to me, simply because this has always been my experience with your customer service--for years & years!CNQ@U

I Have Paid My Yearly Subscriptions For Readers Digest Through Amazon But Till Dt I Have Not Recieved My Copy Of July 23

I enjoy the new Chief Content Officer, Jason Buhrmester's column very much. He is new to R.D. He wrote a little about his family and included a cute pic of him and his two sons. I look forward to his columns for a long time to come. I am a long-time subscriber too. Keep up the good work, Jason!

Called the customer service department today and found them very pleasant and helpful.
I would give a 5 star review

I can't think of not having access to Reader's Digest.I have many from years past,read them at the table, in the bathroom, etc.Wanted to comment on the toilet paper roll placement, but it said the site wasn't safe. So....here it is. I love mine coming off the back.The weight of the roll lets you tear off the desired length. If you have a cat, they paw downwards.This way, they can't unroll it.I have my paper towels the same way.Will never change, she said with a kind smile. Keep up the good work!Humor is essential, as is kindnesses shown.

I HAVE A COMPLAIN THAT WAS VERY Disappointing . I BOUGHT AN ELEKTRIC KETTLE 2013 AND IT NO GODD, DOES NOT WORK ANY MORE my CUSTUMER NUMBER and Its not a good quality under 2 years for that price.. I have been a customer for years and I thought that I could rely on your items



Mrs Harriet Daniel

I always enjoy the Readers Digest Select books because I know I won't be left feeling sad, or whatever negative feelings some books leave me with. Thanks,

Marilyn O'Reilley Thiessen

To cancel the Reader's Digest book club, I did the following:

1) 1-800-310-3261
2) To avoid computers and long rerouting menus, dial 0 when prompted to speak. Dial 0 again. Keep dialing 0 when prompted until the man finally says "I'm having trouble understanding you. Let me connect you to a representative."
3) Congratulations! You have been put on the real human waitlist. From here, you will listen to muzak until someone picks up. They will take your name and zip and then ask why you are calling. Then, they will reroute you to another human.
4) More muzak, more waiting, and finally another person. This one will be able to cancel the subscription for you. Success!

The entire experience took me about 5 minutes.

Since last 40 years I have been a devoted supporter of Reader's Digest Articles such of which are not found so strategically published through any other source of its kind.

Therefore, I've established a sort of deep belief on Reader's Digest that it may accept my reviews and would publish it if found publishable and help me get paid for that what I may deserve to receive as generous money.

Thanking you once again, in the meanwhile, I remain,

Yours truly

ShamsACI

I also received a RD mag. on April 11. Went to the comp. to look up phone # to call them and ask them why I'm getting this, when I never ordered it. Read alot of the post's on here and was getting angry also. Made the call, got through. Was told I'm getting this free through another mag I had orderd ( Bird's and Blooms) Asked if I was going to be billed for this, she said NO. So I'm happy for now, unless I later get a bill.

I am unable to find your customer service site therefore am unable to cancel three product orders. A memo that has been posted to this effect includes my customer number and product codes.
Customer account number 00077544278
Items cancelled
0758177 Agatha Christie Mysteries - DVDS
0758588 Bless me Father - DVDS
0413796 Nature's Medicines - book

A.Y.Fitzmaurice

18.12.2011

I am very satisfied with your suport groups quick and efficient handling of what I felt was a big problem for me. I am old and very hard of hearing. The two different ladies I spoke with both had foreign accents and I know it was as hard for them as it was for me. They hung in there until they gor my promlem solved.

Thank you for helping solve the double payment I made. Mark was quick, polite and a huge help. THANKS! Angie T.

I don't know why everyone is complaining I just got of the Phone with a rep at customer service and she was very helpfull and answered all my questions.
She was able to solve all my issues.
She was also very nice and helpfull.

I worried when I saw all the critical messages entered here, but I called the 800 number and got immediate and outstanding service from the service rep, "Lef".

My wife received 2 promotional book offers in response to entering the RD Prize contest. We did not attach the tag to the submission to request either offer.

Lef looked up our account and deleted both offers so we owe nothing and will not receive any further invoices.

He told us to write "Refused - return to Sender" on the unopened book, and to keep the free book from the other offer.

Readers Digest sent me a Book that I ddn,t order. I did not open the box, and took it to the Post Office, and they returned it to you. I do not want to order the book. I will not pay for something that I did not order or want account #00239275373 Janice Mullins 11035 Blair Street Holland, MI 49424

I am a customer of r/digest since 2006 & have bought books,jewelleries,cd's etc.Recently I ordered a multi purpose rug,which was not as I expected & I returned it back and am still getting repeated reminder notices to pay the bill of $64.96 even though I have e-mailed & replied them with a note explaining about the return.Not happy with the service anymore.

why is it so hard to cancel,but so esay to get i want to pay on line but can't get to my account

I have been buying RD bookks and videos for years, since 1975 to be exact, When a book arrives and I do not wish to have it I just return it to the address given, doesn't cost me anything.

was very thankful to readers digest for not having to pay for subscription,they say i ordered but did not recall thank u so much

on 4/12/2011 I received a bill from you for account #cro151-2 in the amount of $26.72.
I had ordered "Mind stretchers" book and "mind stretchers bubble gum. I returned mind stretchers bubble gum to you and kept mind stretchers. It was my understanding that one of the books was a free gift, therefore since I returned one of the books I owe you nothing. Geanne C. Mentzer

I have had nothing but problems with my RD subscription which I have had for years (I enjoy the magazine immensly but hate the way they operate) Paid for what I thought was my subscription renewal AND gift subscription in 11/10, never received a mag from them. Received another offer this month reducing my subs rate to $10.00!! I had to go on-line to get a phone number and call them to ask what happened to my renewal payment in 11/10 of $49.90, they told me that was just for my "gift renewal" and not my renewal. I told "Iris" that I was going to report them to the Better Business Bureau as the statement I received last year was for both, not just one. I told her that I could not believe the way they did business and get away with it. Iris made an "adjustment" and now my scription is paid for until 2013.

I sent RD an email over two weeks ago about their ONE MILLION dollar sweepstakes site. About four days later, I received a reply that several sites were being worked on, and some had been repaired.
As of today, the ONE MILLION dollar site is still down. It amazes me that companies with all this money can not manage the things that they have for people to use.

rece ived a book I did not order. Called spoke to Cheiryl who was very helpful and very pleasant. I will receive a lable to mail it back, and will be taken off the mailing list
thanks Cheiryl
marilyn

I needed to talk with someone about my subscription and gift subscripton as well and I just want to let you know what a pleasant experieince it was. I dreaded calling as I expected a hassle, instead I got a wonderful lady who spoke slowly, was so helpful I was delighted. She had everything straightend out in just a few minutes. I am sorry I did'nt get her name. Thanks for having such great people working for Reader's Digest!

Today I went to RD.com and found the ph # to call about my RD subscriptions and Earl handled the renewal of my three family mem- bers' and he was great to talk to..very kind & knowledgeable! It was a pleasure to do business with both he and with Leanne, as well. I certainly appreciated their professionalism!

Thank you ....
Lettie Ann Poe ([email protected])
Clearwater, FL USA

I worked with them for almost 2 years, and I am hearing customers to sue the company, but none of them are working. The company are doing the right thing, but tricky, I can assure you guys that they are not placing an order without any authorization. Let me write you some list of orders that you "did not order" but was really ordered:
1. Your enemy might ordered this as a prank for you!(neighbor, classmate,etc. )
2. Your close friend, a family member etc., place this order as a surprise but surprisingly the bill was sent to you instead for them.
3. You respond to one of those PROMOTIONAL OFFERS that you thought was a bill (looks like a bill though)that supposedly you must take for-granted. What ever is your response, the machine will read it INITIALLY as a YES to the order, it's not person will read it.
4. You go online and apply for a sweepstakes, their is a small box you should check so you will not receive a mag/book or sometime hit a wrong button.
5. Your previous order, a year or 2 ago was places to an auto-renewal service, before making an order online or thru mail, please read the terms and conditions of the offer.
6. You call them for some issue (let say changed an address), and you agreed to send you a single copy of the other magazine to browse for FREE, but there is a bill together with it that in case you don't like the magazine, you MUST right CANCEL on it, maybe you forgotten this conditions.
7. The telemarketers are allowed to use the company's name to sell the product, but it's never the company's practice to call customers to subscribe to there mag/book. It's the telemarketers bill, not the company itself.
8. And lastly, elderly people obviously made an order, but after they receive the book/mag, they forgotten this (mostly happened ages 90+)

But to know the truth how you made the order, call the customer service hotline (I forgot what it was) and be patient now a days, they have 500+ call waiting on the line.

I worked with them for almost 2 years, and I am hearing customers to sue the company, but none of them are working. The company are doing the right thing, but tricky, I can assure you guys that they are not placing an order without any authorization. Let me write you some list of orders that you "did not order" but was really ordered:
1. Your enemy might ordered this as a prank for you!(neighbor, classmate,etc. )
2. Your close friend, a family member etc., place this order as a surprise but surprisingly the bill was sent to you instead for them.
3. You respond to one of those PROMOTIONAL OFFERS that you thought was a bill (looks like a bill though)that supposedly you must take for-granted. What ever is your response, the machine will read it INITIALLY as a YES to the order, it's not person will read it.
4. You go online and apply for a sweepstakes, their is a small box you should check so you will not receive a mag/book or sometime hit a wrong button.
5. Your previous order, a year or 2 ago was places to an auto-renewal service, before making an order online or thru mail, please read the terms and conditions of the offer.
6. You call them for some issue (let say changed an address), and you agreed to send you a single copy of the other magazine to browse for FREE, but there is a bill together with it that in case you don't like the magazine, you MUST right CANCEL on it, maybe you forgotten this conditions.
7. The telemarketers are allowed to use the company's name to sell the product, but it's never the company's practice to call customers to subscribe to there mag/book. It's the telemarketers bill, not the company itself.
8. And lastly, elderly people obviously made an order, but after they receive the book/mag, they forgotten this (mostly happened ages 90+)

But to know the truth how you made the order, call the customer service hotline (I forgot what it was) and be patient now a days, they have 500+ call waiting on the line.

I worked with RD before for 2 years as a Customer Service and resign just last month, I thought RD is harassing my grandma for her subscription but I finally understand when I started to work with RD. Most subscribers are range from 65 - 105 years old. They doesn't know which is promotions and which is bill, they doesn't know what there doing on the internet and just hitting all of the button that make them win for a sweepstakes and didn't even read terms and conditions, just agreeing for people who called them for a subscription which is not a practice of RD to call anyone in regards with a subscription, something wrong with the post office and blame it to RD, and worst thing, there enemy making pranks and put there information as if they are making the order and then call us that we're making the order. Common, if you cant handle this stuff, just don't subscribe!

This is for Eleanora McClusky who posted on February 1, 2011.

My name is Sylvie and I work for Reader’s Digest in Customer Care. I just came across your post and I am sorry that you are getting fraudulent calls about winning money from us.

You are correct, winning something shouldn’t cost anything. Reader’s Digest does not require any payment from its winners and I can assure you that the calls you have been receiving have nothing to do with us.

For more information about these types of calls, I invite you to read the Fraud Prevention Tips you can find on our website at: http://www.rd.com/customer-care/

Sylvie Robert
E-Care Coordinator