Reader's Digest Positive Customer Service Ratings - page 2

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User Reviews, Ratings and Comments

Reader's Digest customer service is ranked #456 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 33.42 out of a possible 200 based upon 632 ratings. This score rates Reader's Digest customer service and customer support as Disappointing.

NEGATIVE Comments

599 Negative Comments out of 632 Total Comments is 94.78%.

POSITIVE Comments

33 Positive Comments out of 632 Total Comments is 5.22%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Reader's Digest

    Customer Service Scoreboard

    • 33.42 Overall Rating
      (out of 200 possible)
    • 599 negative comments (94.78%)
    • 33 positive comments (5.22%)
    • 4 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.2 Issue Resolution
    • 2.4 Reachability
    • 2.0 Cancellation
    • 4.0 Friendliness
    • 3.5 Product Knowledge

Add your review! Return to the main Reader's Digest customer service scoreboard page

Viewing positive Reader's Digest customer service ratings 26 - 33 out of 33
« Previous
06
Aug

Posted by leroytruit


8/6/10 10:16AM

I found that the person who helped me with the cancelation of my prescription to the magazine and also the books was very helpfull and polite. If things improve in the future I may renew.
Thank you
Leroy Truit

10
May

Posted by Anonymous


5/10/10 3:47PM

I have always thought Readers Digest was a greatest magazine. Have been reading it for YEARS and YEARS. The only complaint I had was not being able to reach the company by telephone in order to add subscriptions to my gift list!!!

18
Apr

Posted by wolfpack


4/18/10 11:59AM

I have had wonderful service from Readers'sDigest for many,many years. I have no complaints.

14
Apr

Posted by Grindstaff


4/14/10 10:30AM

Customer Service helped out, or at least they said they would help out, with the books they sent to my elderly father without him ordering.

They said to ignore the bill and they will stop sending the books. 4/14/10

I called 800 463 8820.

12
Apr

Posted by disappointed in ohio


4/12/10 5:17AM

Ditto to all the below comments Readers Digest has been a warm and fuzzy part of my life forever so what in the world caused a great magazine to stoop to such a stupid gimmick only to destroy peoples trust? How many new readers did this ploy add and how many dropped their subscriptions?Fire the creator of this idea !

23
Mar

Posted by Son of Elder Parent


3/23/10 7:02AM

Canceling book offer easy so far.
Promised no more will come.

24
Aug

Posted by Ruben


8/24/09 5:17PM

Last month I received a Select Editions book, four books combined in a paperback. It was supposed to be a free gift. This month I received a second book with a pen and a small plastic toy and a bill for $30.70. I never ordered the books, so I called customer service. Bryan was very apolegetic and helpful. He removed the charges and cleared my account without giving me any problems. I still believe Reader's Digest is a reputable publishing company.

11
Aug

Posted by Anonymous


8/11/09 1:03PM

I have been a subscriber to Reader's Digest for a number of years and have always had GREAT customer service as well as subscriber service in getting the magazine on time. I am surprised to read some of these comments saying that RD is anything but helpful, as that has not been my experience at all. Thank you for a wonderfully readable and family-friendly magazine that I enjoy reading and from which I get a lot of helpful information. Laurie

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