Register.com Customer Service

I have had horrible experience register.com their back office that handles all changes and technical stuff is ineffective, you can never reach them directly, I am looking to change and move my web site to a different company. I have not been able to change the phone number on my web site to a new one. Take are unable to cancel my two step verification so I can access my acct. Horrible horrible company to deal eith.

We have been with Register for decades (from when it was the exclusive issuer of domain names for ICANN back in the day, based in Nova Scotia). They were sold to Web.com, which was sold to Siris Capital which merged into Newfold Digital based in Jacksonville FL.
Their IT people tried to migrate the email to a new platform and screwed it up so badly that they cannot recover. Woops. They will write escalation tickets but they do not work them and cannot work them. Regardless of what you've been told, no one in Engineering or some back office is "working on your ticket" and adding "urgent status" to the ticket will have no effect except to placate you. Their CS agents in the Philippines say they have no control over their "back office" in India. They can send messages but have no idea what is going on, which is nothing. There is no staff in India that is going to help you. The role of the back office team is to issue emails saying "We're working on it and will contact you when it is fixed". It will not be fixed.
They are crooks in every respect and websites like consumeraffairs.com, Sitejabber.com, yelp, the BBB, and this website all document the many frauds perpetrated by this criminal organization. They are stealing money daily. Parent Newfold Digital (Jacksonville FL) will take no responsibility. Newfold is owned by Clearlake Capital (Santa Monica) and Siris Capital (New York) and they will not step up. A class action lawsuit is a possibility but not practical for readers of this message board. Perhaps the FCC will fine them out of existence (their affiliates have been fined before for various frauds) but that will not solve your problem now.
In the meantime, transfer your domain (difficult with Register) or get another domain name with some other host, but kiss your old email goodbye. Sad that regulators can do so little. Back in the day we all had to start with them and we just didn't notice we were headed toward the cliff. Now we know. Warning: Network Solutions is a sister company and is affiliated with Bluehost and Host Gator, so I would avoid them. Small companies get swallowed by clowns like these folks. Stick with Godaddy or some other larger host.

I've been with register for about 20 years with mostly good service. My small business & rescue nonprofit are tied to them for hosting, but all FOUR of my emails have not been working for over a month now. I've spent at least 20 hours with them on the phone trying to fix the issues which are due to them changing to a new system /servers. Highly do NOT recommend using this company for hosting if you actually care about receiving your emails. I'm done with them.

I have been a customer of register.com for about 20 years. I had very few issues until the last 18 months with their e-mail platform changover. I cannot quantify the $$ lost spending countless hours on the phone trying to get things fixed. The customer service reps are very skilled at placating customers with promises of e-mail being fixed within 24 hours and "excalating" issues, but weeks later, the problems persist. The new outgoing server settings are not compatible with Outlook and there is currently no solution to this. My entire business is tied to Outlook.

I have had my domain and e-mail for many years foutunatly not needing much support.I use it as a business and personal account. They have decided to change the email system without communication and support. This change abruptly shutdown my email with no support. I have spent over 24 hours of phone time and trying work around the issue! Finally they have admitted that they have changed it so much that I have to pay them to tell me how to change to the new and then buy the new system!!! This sounds like a class action suit? Below asks for email - as result of above I do not have a email!

Been using Register.com for domain name hosts & e-mail provider for years. The past few years their customer service & reachability took a nose-dive down hill.
Today is Monday (4-15-23) and my e-mail has been down since Wednesday, 4-10-23. Totally unacceptable!!!
When you call their technical support phone #-- (can never get anyone on the line)--
and general message says: "We are currently experiencing service interruption that affects customers accessing their e-mails.....working on problem as quickly as possible....blah, blah, blah..." This is ABSURD!! Almost a full week w/o e-mails. Their service is so awful now--- just SO awful!!!! Time to change ~

I've been with register.com for years now, they've always been very kind, helpful, and fair priced.
Not anymore. Company completely went down hill. Can't get customer service who cares anymore, and no longer can I speak with someone in North America, it's all handled in India now. They were very rude to me and not helpful at all. Furthermore, they have raised their prices 100% in 1yr. I used to pay 24.99$ for my domain for 1 yr, and now it's 42.99$.
That's just straight up greed and price gouging. I'm done with them. After being a loyal customer for many years, it's time to move on to a better service.

It's difficult to not use profanity when talking about Register.com support because it is the most awful support I've ever worked with and I've been in the business world for many years. They want to be cheap and send most of their domain and email support to the Philippines where most of the people don't know what they're talking about, don't speak good English and are very rude. I even signed up for the higher level tech support and that accomplished nothing. I've been a customer for many years but am now looking for an alternative; I can't imagine this company getting any worse but they try to.

Register:com Have Stolen 658,09 Usd From My Credit Card. They Have Stolen My Money. They Have Missused The Information Of My Creditcard: I Have Written To Them Several Times.

It had for years been OK, though customer service or support, if you needed it always was horrible. There is no online support period.
Since it became Web.com it is absolutely impossible. I regularly cannot access my do-it-myself site editing, you cannot change payment options without long and fruitless phone calls (No online ability from a tech company??)

I would never, ever do business with these people again, and am still in the frustrating process of getting away from them.

They set me up for autorenewal even when i didn't ask for it. After one of my card expired they called for a renewal which i declined and asked them to cancel. They however found out my other card information (not sure how they got it), and billed me 14$ and 38$ on two separate occasions and site was also taken down. I had to get all my cards blocked and renewed. terrible customer care support. I am sure what they are doing is illegal and definitely not trustworthy with your personal information. Beware!!

Please do not choose this service , they billed me for the services I didn't buy . and now there is no response . Worst customer care support !

Terrible customer service provided by "Stacy" in sales department. When asked to speak to supervisor. She wouldn't transfer and heldout any further restitution until compensation was secured. At that point she hungup the telephone. TERRIBLE CUSTOMER SERVICE......

Register.com and Internet Names for Business are absolutely the worst companies to try to get your Domain names codes to transfer them; the aggravating part is they pass the buck from one to the other back and forth; claiming they don't have the codes and the partner company has to call them on your behave to get the codes, so the customer has no say on getting the code because is some else's hands; at the end you don't know who has the codes. They tell you that you have to call the partner but the partner who has the codes doesn't answer emails of phone calls, in the mean time your website is down. I don't ever want o come across these companies and they should be avoided at all costs.

I have filed a complaint with ICANN about register.com giving a domain to a kidnapper-for-ransom called NewVCorp.

Cant believe it. My network of sites built with the free site builder are all down. They have the content on a server, since it is editable but seem to be using an excuse of shutting down a new server to seemingly extort individuals and businesses for monthly service fees. This was a surprise, and we are losing business and referrals. See www.sueregistercom.com for more info. THis has likely imapccted a lot of people who may not know their internet presence and referrals are not generating leads and income, and causing broken links and possible loss of hard earned search engine placement. I get constant emails for renewals, but no constant emails for what seems to be a big wipe out of my internet presence. Would not continue talking to me once I mentioned possible class action implications of what seems to be negligence in notification and adverse impact.

Are you serious? This company is unbelievable. I just spent the last hour transferring my domains and no easy task to do that and they offered a 25% discount from $38.00 auto-renew. I said no and the finally gave me the transfer authorization codes.



I put them through godaddy and hopefully all is well. After telling them I didn't want to stay with them because they are 5 times the price of competitive companies, then send me this email. Like I said before, no one is paying attention to this business. The CEO is living off of the residuals of a fast departing account base and it will be too late to stop it when they wake up from fantasy land.



Dear Sir,



Register.com received notification on 8/15/2013 that you have requested a transfer of domain.com to another domain name registrar.



We are saddened to see you go and would like to offer you an exciting offer to remain a Register.com customer. Renew for only $15.95 when you use Invitation Code: today. Doing so will provide you with peace of mind that your domain name is safe with a company that offers free live phone support 24/7 and is here to help you build your business online.



If you still wish to proceed with this transfer, you do not need to respond to this message. To cancel the transfer please contact us before 8/18/2013 by replying to this email or by calling To take advantage of the $15.95 offer, click below to log-in to your account and select your domain you wish to renew.



If we do not hear from you by 8/18/2013, your domain name transfer will proceed.



Thank you for choosing Register.com.



Sincerely,

Sandy Ross signature

Sandy Ross

Register has consistently raised the price of my parked domains every year and when I call and complain, they say they will give me a 25% discount which amounts to the same price I paid the year before.

In addition, when I tried to transfer my domains I requested an authorization code which they say may take 4-5 business days. I waited after I requested. A week went by and I asked why they weren't sent to me. They said that they could give them to me then but wanted to know why I wanted to leave. I said, its' easy, Register.com is $38/yr for a domain and Godaddy is $7.99 for the same domain. How hard is that? I don't understand why you seem so surprized. She offered to give me a 25% discount. I said, not to bother and to please send me the codes. This is the third year in a row that I have had to put up with this. I kept saying yes, because it was easier to just pay the $25/yr they were asking than to go through the hassle of transfer but I won't do it anymore. Register.com has lost all touch with reality.

I was on hold for 10 minutes the first time and then 10 minutes the second time until I finally used their call back feature which they called me 15 minutes later.

As others have said, email is often too slow to be usable. As I write this, I cannot log into email...again. Customer support emails and calls elicit nothing more than the standard "sorry, our techs are working on the problem" response. Yesterday, I was actually told to delete cookies and cache, and change browsers, as if the problem were my fault. I am surprised I wasn't asked to restart Windows

Email still has not opened.....

Register.com refused my authorization codes to transfer my domains with a form letter, which didn't even apply to my situation. These are active business domains. Clearly they do this habitually. This is theft of property. Please don't register a domain with this registrar, and shop elsewhere...

In addition, they put a large banner across my website. Not every company does this, and not every registrar refuses to transfer your domains.

I had indeed experienced the same feeling when I couldn't get any help from Register.com although I've logged many tickets, called various times and still no answers. The Support should be reviewed.....

Register.com's customer service is a joke. Is it possible their billing office closes at 5 pm eastern time? That means they do not accommodate west coast people's "day." Two calls to discuss my billing had wait times of 18 and 59 minutes!!! They bill you like crazy once you're a customer and you cannot make changes online. You have to call them to cancel a domain. Very bad policy. I would never deal with them again if I can get rid of them.

This company should have its license to sell and manage domain names revoked. 4-5 days for a authorization code to transfer a name away from them after trying to GOUGE a $37 renewal fee for a .com!!! Verisign should DELETE these bandits from the system. 50 minute wait for phone support??? Are they working out of a barn? Avoid Register.com at all costs.

Register.com is a fraud company. Stay away. A year ago, I registered a domain for $5 and never authorized them for auto-renew. Today, they auto-renewed my site for $38 without my permission, and on their site they do not allow users to disable auto-renew. No one picks up their phone lines too. This is a scam fraud company. Stay away from Register.com under every circumstance. Please log on complaint with BBB and every site. Do not use Register.com ever...Also when u try to transfer your domain, register.com makes it very difficult to do so..they take 4 days to offer authorization for tranfer...and even for that, they harrass customer to call to fetch the code...which ofcourse no one answers...stay off register.com

As a customer for the last 6 years or so, I used to love the service register.com provided, including the very professional and easy-to-use email. HOWEVER, they recently switched to Squirrel Mail (AKA, ProMail) and as other have said, IT IS HORRENDOUS! You have no control over the formatting of your emails, reply emails look great until you send them; then the client receives an email that is all jumbled together and unformatted which looks 100% UNPROFESSIONAL (I have already had very negative feedback on this from numerous potential and existing clients), spell check does not work (you need to copy/paste the email into MS Word and check it there before you send), and again, you have NO CONTROL over how emails are received if you use template responses that you use to paste into initial inquiries (yes, they come out absolutely horrible!). Register.com should have asked its customers about this before making such a drastic change from the awesome program we were used to using for years! I do not recommend using them, or at least stay away from their email!

I recieved another invoice today. I sent the last one back with a cancellation date, August 27. I no longer wish to recieve the paper. I have nothing but good things to say about the paper, i just no longer want delivery. thank you,
Raymond Creager
19251 Brookhurst St. Space 49
Huntington Beach, CA 92636

I also used to work here. And I can tell you most of it is unprofessional in my opinion. When I needed to transfer a customer/ get ahold of Web.com for a customer, I would be passed around by just about every department cause they don't know what the hell they're doing either.That and waiting more than 30mins, and having to pass that call to a supervisor. If I had a question, the response would be "Ughh..I don't know, ask 'so and so.'[Turned out to be a simple thing btw.]So there ya are running around the building,with a customer on the phone. Most people that call in don't understand how to do something, or have locked their email accounts on their own and blame us. I have been screamed at for things the customer did wrong/didn't know etc. They don't teach you what you NEED to know in training,so when you do get a call, you are CLUELESS. Web.com is VERY unprofessional as well. Having to deal with them is one huge headache. Being on a 3-way call with a customer and web.com, hah right. "Does this customer have email with you or us?, "They have no email with us[rcom], so I wouldn't be able to fix ANYTHING.," "Oh well it's reg.com's fault I'll just transfer you through.."

It's that bad working there,why would you deal with them as a customer?
Save your time and money,Just go to a different provider.

I'VE worked at Register.com,i no longer am there due to School. When I worked there we always had not sop smart people call in screaming because they dont know how to transfer ourt and they " did it right the first time" and check teh accoutn nope they didnt do anything. It os not Register.com's fault that some customers are ignorant and plain stupid. As for transfering out , simple, call in it takes 10 minutes. YES sometimes there is a long wait time to hold, but guess what your not THE ONLY CUSTOMERS THEY HAVE! and yes prices are liek someone else said big "upfront" but they made a great point NO HIDDEN CHARGES! andas for rude customer service.. well if i went to your joba nd started screaming and yelling at you, do you think your goignt o be sweet and nice to me ? i think not. So before posting any bad comments about the company, maybe you may wantto rethink your situation. and yes there are some rude people you may get but guess what all calls are recorded and they get fired, Register.com does not tolerate that. If I wasnt in school becoming studying LAW , I would have stayed they are an amazing comopany and i also recommend it!