Road Runner Customer Service

Trying to find out who I need to contact about assistant Manager just taking merchandise and giving it to their families

The woman named Brandi, who works at the Castlewood VA location will short change you every chance she gets. She even told a new employee to do it in at least one occasion. Do not do business with these people.

Customer service is unprofessional hanging up on me 3 times in a row when I was telling there website for tracking was not available. Nobody to email. Would not recommend this company to transport your car

This company is awful. You are in danger. My sending email hasn't worked for years. They can seem to fix it. You must jump thru hoops. Not sure if it will ever be fixed. I've had this company for decades. Now there is a problem

I was just at the store in Falls Church, VA. I was put on the wait list and waited 30 minutes which was fine. I was watching the saleswomen work really hard with their customers, helping them try on several pairs of shoes asking questions to get their customers the right shoe. When it was my turn the guy was not really interested in helping. he did scan my feet and fitted me for the shoe inserst. He said black because I am on my feet all day( last time I got the blue). Then he was taking me to the register, I said I also wanted shoes. He asked which kind and I said I wanted to try the Cloud. he was no help, I have never tried them and wanted to know more. He gave the shoes and told me his next customer was here and left. I go to Roadrunner's(VIP Member) for the service and advice. I left and felt like my time was not important. I got home to buy online to use my $60.00 and they did not have them. the experience was bad enough for me to get them elsewhere online. Everyone should get the same service in a store that is geared to service.

I simply went to their site for a quote, and I received a call the next day and they were very rude asking if we were shipping this or no. No greeting, just with a rude tone asking to ship the car or not. I declined simply from listening to his tone. I wouldn't trust my car in their hands.

I would never recommend Alex with road runner. I received a text message from this provider saying it is not good to lie when I'm asking for service. I had never spoken to anybody prior to this with this company. Alex claims that when he called my number I said it was the wrong number. I had never physically had spoken to anybody with this company. Extremely unprofessional and rude.

My husband had stopped to get gas last Saturday at roadrunner 464.the lady that was working was very hateful to him when he was trying to explain to her that we would come back and get it the same day and she hollared at him and said you have 48 hours.. then she said I was watching you and you almost hit my red mustang....I really do not appreciate this is was nice to her and she hollared at him in front of other customers. Roadrunner 464 fort smith ar.

I am disgusted with this company
I am disgusted with this company, I have used them for years but sadly in the past 6 months they have gone down hill terribly. Ive been told theres no cabs for an hr when I tried to book it the operator put the phone down on me, ( this has happened on several occasions) Ive also been told twice that they have no cabs avaliable and I was not allowed to prebook or wait, I was then told if I do wait its unlikely a cab would actually turn up (the operator then laughed), on another occasion I was told an hour sadly 2 hrs later before it turned up. I was given a 5%discount code due to being a carer but half the drivers never put it through. I tried to complain but I didnt actually get anywhere as I told the operator (Fewed) he was ( swear word beginning with f) rude and I was then told it was me that was rude although I apologised I later found out his the owners nephew so clearly I wasnt going to get any where. I have also been in a cab and the driver was all over the place and didnt stop at 2 roundabouts he then told me he was tiered and needed to go off as he couldnt keep his eyes open! Its a shame this 1 operator is so rude as the others were friendly and most of the drivers are friendly.
I would not recommend this cab service at all. I will be looking into ubers or bolt from now on.
I am so disgusted on how ive been treated that i am looking into how to take this further.

My daughter is consistently late for school, I have also lost work over the lateness of this taxi firm. When you call to complain you are connected to call centres abroad who do not know how to deal with this. Further more they don't even know where to send the taxis correctly as they are situated abroad. Disgusting service was so much better before.

As I stated, customer service was insulting. My car was sitting for a month and moved to two different locations for pick up. I was asked to pay significantly more due to COVID 19 price gouging. Not reliable, not respectful and not a company I would ever recommend.

I just left the roadrunner(shell) store 6018 TN. Where 1 employee was sitting while an old white bearded man was rudely running the register. He was rude to a lady, the man in front of me threw his stuff down and walked out. I entered my loyal card and because I used ebt (my husband and I both work and pay taxes) he aborted my rewards card, punched the counter, mumbled something to the other worker, and slammed my receipt in my bag. I didn't say a word besides yes please when asked if I wanted a bag. It's rediculous that people like that keep jobs where they see and deal with people. If the rate the cashier sign would've been on he would have gotten the worse you can hit. I can't find a corporate number to complain. It's just sad that people have to deal with that kind of additude. I don't care he has a beard or jewelry but to slam his rings into the counter was beyond rude. He needs to be fired!!!!!!

Roadrunner email down ONCE AGAIN!!! My call to Brighthouse was fruitless. I spent 12 minutes holding for a foreign representative that had no information other than "they" are working on the issue. I asked if customers would be credited for the down time...Haha Trying to find some humor in this sad excuse for an email service. Brighthouse stinks bad enough, roadrunner stinks even worse!!!

I can no longer receive or send Roadrunner e-mail messages. Ever since I upgraded to Windows 10 I receive the message, "You are currently using 100% of your total capacity. My mail box has essentially nothing in it. How can I correct this problem? Do I need to quit Windows 10 and reinstall Windows 7? Thanks for your help.

John Mulder

I am very dissatisfied with roadrunner email customer service.
One of My roadrunner email addresses was automatically deleted from the server for no reason and I lost all its emails.
When I started being unable to log in with this email address, I called the customer service 6 times in the span of 10 days and spent each time at least 15-20
minutes on the phone , sometimes even about 1 hour, trying to get my email address restored.
All the times I was put on hold many times, they contacted other departments and "escalated the ticket" and told me they would call me back later.
They only called me back 2 times out of 6 without being able to resolve the problem.
They never gave me a reasonable explanation why my email address was deleted and
I have been forced to use a different email address for all the services for which I was using my old roadrunner email address.
My advice is to stay away from roadrunner email addresses , since the data on these email accounts is not reliably maintainted.
I have been using a google gmail account for years and never had any access and/or speed problem, so I would definitely recommend google mail for all email usage.

Our bright house road runner was disconnected in 2011 when we moved from Tampa to Tn. This email address is still in my system and over rides all other accounts although it can't be used. I now cannot down load apps music etc b/c it keeps asking for the password the email address was

time warner internet is road runner

Chronic problem with RR allowing blocked senders to send! I have called twice with no effect, the reps don't understand my problem and don't have a healthy grasp of the English language - it is very simple, the blocked entries are still coming through.

About to quit Time Warner and RR if this third call doesn't resolve my issue.

Having gotten a top tier, bundled package with Time Warner Cable exactly 6 months tomorrow, after only having them as my cable company for years, I've come to determine the following about Road Runner, as it has proven itself. Along with horribly slow connection to the TWC email server, whether on computers at home or computers where I work at one of the largest Universities in the nation, or whatever device I may be on; and repetitive inability to connect with the TWC email server as I'm, yet again, experiencing tonight, leading to yet another long, frustrating chat or phone call, this is the worse email I've seen in 25 years of using computers. Unbelievable and shameful in this day & age. Pathetic! As if that whole TWC vs CBS/Showtime debacle wasn't bad enough...

Several days ago there was a major problem with roadrunner email and 100s of old emails which had previously been received were received again. Unfortunately, there doesn't seem to be any customer service for roadrunner, no chat, no email address, or a telephone number for customers to contact road runner to understand what happened. In addition there was no announcement from corporate headquarters announcing the problem and solution. This is unacceptable customer service. You need to fix that situation.

I Have Had Chronic Problems With Blocked Emails. This Has Cost Me Money Because You Blocked Entire Domains Including My Clients. I Have Called Six Times To Delete All Blocked Emails, But They Remain Blocked. This Is A Very Serious Problem. Right Now I Must Sent An Email To A Doctor At Sbcglobal.net. One Of The Lovely Domains That You You You Have Chosen To Block. I Need Him To Edit My Work And Send It Back, But Lovely Wonderful Stinking Roadrunner Is Going To Block His Emai. I Will Not Be Able To Pay For Your Services Any Longer If This Continues. You Unblock All Of My Incoming Emails Because Your Settings Does Not Permit Me To Do So Myself. I Am Extremely Angry. I Never Heard Of Anyone Else Having This Problem,. You Make It Impossible To Unblock Incoming Message!!!!!!!!!!!!!!!

i am not very happy with the service i had today in two of your taxi`s the first one i booked at 3 oclock from charlwood to horley and i had to wait for half an hour all tho i was told it would be ten minuite`s and the driver was rude then i rang again at 1650 to come back from horley to charlwood and when the taxi got there i went to put my one year old daughter in the car with her bottle as it was very hot outside and he told me she wasn`t allowed it as it might spill on the seat`s i can`t belive that else one would refuse a baby a bottle just cos it might spill on the seat i am very upset and angry.

I keep getting phone calls stating that I owe 3 or more months for my internet service. I looked again, and I have receipts for every payment. I am up to date. I even received an email from Time Warner showing my next statement and the due date of March.

If Time Warner can't get their act together I guess it is time to shop for another provider - one that can keep their books straight.

I am not a happy camper.

While upgraded our computer we lost our phone. I can't understand why this can't be fixed from your office. When you dial the number it states the circuits are buzy. Don't want to wait another whole day waiting for a tech. Please try to fix this problem

I have had to call customer service and tech support numerous times in the last two years or so that I had service with them. Hold times are typically minimal (under a minute) once I get through their menu system, unless there is a major outage in my area.

Once I explain the problem I am experiencing and what I have already done to try and resolve the issue, they check for outages in my area, and if none they transfer me to the next higher level of tech support (I've been dealing with computers since 1978, and am not the typical end user). If there is an outage, they tell me what is going on, and give me an estimate as to how long it will take to repair the problem.

However, I have given up on late night - early morning calls. The two times I tried to do that I got a call center in the Philippines. They apparently have to make customers work with them following a very specific script, and will not skip that process. If after making me do all the things I already did before calling them the problem still is unresolved, they simply give up and insist upon writing a home service appointment for two weeks or so in the future, which is weird because if I reach my local service office, I can get a same day or next day appointment, if that is determined to actually be necessary (typically to check the line in my home or to replace the modem, which happens about once a year or so). The Philippines call center operators (they don't qualify as tech support in my book) also tends to be very rude if you don't follow along with their script. Late night - early morning access to actual tech support is not available, as far as I'm concerned.

That would be my only negative experience with Road Runner so far. Hopefully, they won't outsource more than they already do, and it would be really nice if they brought what jobs they have outsourced back to the local service centers. The outsourcing keeps them from getting a perfect score from me.

Was helped out by Aaron over at 1532 Butterfield Rd, Downers Grove IL. Aaron was outstanding from friendliness to knowledge of the products. This was my first time ever going to Road Runner and he helped out more than I could have ever expected. I became a VIP member due to his professionalism and how he represented the company. Thank you Aaron!

So, I went and talked to manager, at 474...very nice women....she said she will take care of the issue ty

Called @ 12am and was able to reach a rep.

was having problems logging on to rr webmail. Talked to Maria and within minutes problem solved. She was the most helpful person I have encountered in a long time.

This morning, December 12, 2012, I had absolutely wonderful service from a gentleman Whose name I cannot totally remember but it is close to Emiel. He helped me with my RR email account and in doing so I found him very patient and thorough. I had been transferred to him after taking care of making an appointment to have a cable box serviceman scheduled to make an inhouse visit on December 17, 2020. After my service problems had all been met to my satisfaction we hung up and a call was made to my house about 15 minutes later conducting a survey on how satisfied was I with my internet help. My husband had just come home and mistakenly thought the survey was in reference to the cable box and was unhappy with the length of time it takes to schedule a technician to come and repair the box. He did not realize the survey was in reference to the

help I had just received in reference to my internet e-mail setup! Please disregard the phone survey as I have nothing but praise for the gentleman that helped me.

Send me another survey if you need to, to



Sincerely,

Angela Smith

I WOULD LIKE TO THANK BRIAN AT TECH SUPPORT FOR LEADING ME STEP BY PAINFUL STEP THROUGH SETTING UP EMAIL ACCOUNT ACCESS........I AM TECHNOLOGICALLY IMPAIRED AND UNDERSTAND NOTHING OF THE LANGUAGE, YET HE MANAGED TO GET ME THROUGH THE WHOLE PROCESS SUCCESSFULLY.............

BLESS U BRIAN!!!!!

Alex answered my phone call and was able to update me on an area outage. Sounds like repair is being handled. She was very pleasant and informative

This morning I was helped by your tech support people when I had lost my internet connection. A wonderful woman named "Madison" provided me with cheerful, excellent, easy to understand help that ultimately solved the problem. You called with a survey and because of another call had to hang up, but I wanted to provide positive feedback to Madison.

Yesterday I was served by Jackie, but I could not understand her and as a result my problem was not solved until today when Morgan was my support person.

i called yesterday & talked to victoria.. she was awesome!

I just talked to albert and he help me out alot nice and fast coustomer service and realy polite so impressed thankyou albert for helping alot

I had the most amazing experience with the guy at tech support, Jason. He immediately isolated the issue, told me I'd need a tech visit and set up the appointment for the next day. I'm blown away.

I just had an amazing experience talking to a representative named Jason. He helped me alot and was very professional

i got immediate answers to my questions and they picked up immediately....so appreciate this excellent service.

This was the most amazing experience..a live, caring, person. Satisfied my questions, and with personable, and qualified support. Thanks RoadRunner!

R/R called my home phone for me to participate in a survey after I contacted them for help. Sorry I wasn't home so I am sending this comment in. They were very helpful and acted very professional and solved my problems right away, and I really appreciate not being put on hold until the "next available customer representive" is available. Thank you Road Runner for having personel that can be helpful. Maxie

called at 11:45 on a Saturday night and got a life person on the first ring. They were also very helpful in addressing my concerns.

Called the number mentioned here and received EXCELLENT customer service. Can't believe it. This is after spending 2 hrs yesterday on the phone with India or wherever the other general number is routed to. I was soooooo frustrated yesterday!
This time though, got through right away and the Amazing customer rep Rachel resolved my email prob right away! I needed to bounce back e's from a stalker. In my area, they could not change my master account id. Instead, she shrunk the capacity on that mailbox and allocated the extra space to my sub-accounts. It works! The emails are bounced and I did not have to cancel out my email or the rest of my family's email addresses. YIPPEEEE!

Wow, an actual human answered the phone, and was polite and answered my question.
Could not find system status report on website so searched for phone number and was happily surprised.
Did not mind so much that email was down, just wanted to know it wasn't just me. Chat support being clogged should have been confirmation.

This customer service line is great. They answered with a live persone immediately. I had an issue with my settings when switching over from outlook express to outlook 2010 and the technician walked me through it and quickly resolved the issue.

The Customer Service rep (Mike)was very helpful in untangling a Blackberry mobile email issue.

A live person answers the phone quickly and they solve your problem.

Wonderful!

with all the negative remarks regarding customer service and the internet and service providers, I would like to give a positive feedback for Road Runner. They still answer their phone, you can talk to a live person, they are helpful, knowledgable, and they are courteous. One thing they can't do is help with a gmail account. Too bad.

Margaret