Rocketfish Customer Service

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  • Rocketfish

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 2 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
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    • 1.5 Issue Resolution
    • 7.0 Reachability
    • 0.0 Cancellation
    • 5.0 Friendliness
    • 1.0 Product Knowledge

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Posted by Anonymous


Your tech support sucks. Hard to believe that I am the first customer wanting to hook two subwoofers wirelessly to a ABR using two of your wireless subwoofer kits (RF-WSW312). He said he didn't know if it would work, but I could buy one and see if it works. What kind of technical support is that?

Posted by Anonymous


I ordered a tip on 10/4 using the website. It has not arrived to date (10/21). The order status page on the website does not work (gives me some server side error).

When I called customer service a week ago, I was told that they might have shipped it to the wrong address and they will send me a new one.

When I called today they said that I should wait for 14 business days (ending 10/25) before calling. They have not sent a new tip. I asked for them to confirm which address they have sent the tip to, and they said they do not have access to that information!

I asked to speak with a customer support manager, and I was told that there no manager available.

I was very polite and feel completely dejected with the customer service.

I guess there is nothing I can do but to just buy from a physical store.

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Contact Information
Technical Support
800-620-2790

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