Rosetta Stone Customer Service

User Reviews, Ratings and Comments

Rosetta Stone customer service is ranked #357 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 37.13 out of a possible 200 based upon 226 ratings. This score rates Rosetta Stone customer service and customer support as Disappointing.

NEGATIVE Comments

204 Negative Comments out of 226 Total Comments is 90.27%.

POSITIVE Comments

22 Positive Comments out of 226 Total Comments is 9.73%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Rosetta Stone

    Customer Service Scoreboard

    • 37.13 Overall Rating
      (out of 200 possible)
    • 204 negative comments (90.27%)
    • 22 positive comments (9.73%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.0 Issue Resolution
    • 2.6 Reachability
    • 1.7 Cancellation
    • 4.2 Friendliness
    • 3.2 Product Knowledge

Add your review!

Posted by Abigail


I bought their Spanish Course levels 1-5 a few years ago, when it was still on CD-Rom. The Advertising said something along the lines of "learn at your own pace" there was no indication that, once paid for, they could take the course away from you.
Unfortunately, soon after I bought the course, I had to nurse my young daughter through heart surgery and then my father through his last years with Parkinsons. I had no time to do anything indulgent, let alone learn Spanish. I held onto the course as a reward for my care and the time I had given and looked forward to completing the course "in my own time".
Unfortunately, Rosetta Stone have rescinded access. The registration code that I was provided with no longer allows me to use my course. When I asked Rosetta Stone what I should do I was told to buy a new online course.
I feel robbed and totally let down. I am very angry and will take this matter further. They have stolen my money and given me a useless box, not the course I was promised. Shame on you, Rosetta Stone. I will make sure everyone knows how you operate.

Posted by Kayco


I purchased a one year spanish subscription in 2019 for my daughter . I turned off the auto renewal immediately since it was a short term solution until she was able to get into Spanish class the following semester. She had numerous problems with her subscription and just gave up trying to use it. Imagine my surprise to see a $143.88 charge on my credit card statement in August of 2021. I somehow must have missed the charge in 2020 but I wasn't looking for it since I turned auto renewal off. Not to mention that was a really crazy time. Rossetta was only willing to refund my $143.88. I'm beside myself that I turned off the auto renewal. I'm sure they can see our account hasn't been used except for trying to get it to work in the couple of weeks of purchase. I should not have been charged since I turned auto renewal off. I will be reporting them.

Posted by John


Customer Service hasn't been able to resolve any of my issues thus far. I am trying to have full access to the English lessons for 3 months, I keep getting an error message: " Sorry, there's a problem with our system." " Close this app and try again."
Now the agents are ignoring me and won't do anything for me.

Posted by rosettastone


Hello, I am currently a rosettastone user. I bought this online learning for my son, who is in Grade 3. I paid for the life time learning. But I found the words are super super SIMPLE. I chose the highest level - "professional", and select the core course, the words are something like "girl and horse", show 4 pics and ask to choose the right one. I contact with customer service, they told me they could do nothing to help me, and asked my son's school to give them a certification if I want to improve the level! This website is completely waste money.

Posted by Charles


I am a current Rosetta Stone customer. I signed up for the subscription program by paying $199 for one language with a limited time of 2 years. I expressed my concerns at the time to the company that I felt for that price I should be able to keep the program, but they informed me that the ability to offer lifetime subscriptions was not available. Now, the company is offering lifetime access to unlimited languages for the same price that I paid. I am still within my subscription period, so I decided to reach out to customer service to see if there were any incentives or offers for me to upgrade to the lifetime access plan. I was told there are no offers available to me. If I wanted the new lifetime access and unlimited language plan I would have to pay full price of $199. I feel this is poor customer service as it makes the customer feel the company prioritizes new customer acquisition over their current relationship with their current customer. Terribly disappointed.

Posted by Ernesto


I would like to file a complaint about Rosetta Stone's recruitment process for tutors, appealing to the company's principles of honesty, transparency and costumer care.
I applied for the position of Latin American Spanish Online Language tutor last March 28th, 2020. On April 3rd, I received the invitation for a digital interview with an estimated duration of 4 minutes. After the completion during the same day, I received another email with the specifications about the job position and I quote:
"Thank you for your interest in Rosetta Stone! We are excited to continue our review process for Latin American Spanish Online Language Tutor. Prior to doing so, I wanted to confirm this position requires you to be a native Latin American Spanish speaker. This is a part-time hourly role that will compensate at $15.00 hourly (We also compensate for your first three weeks of training at $12.00 hourly). Please note that our learner base is comprised primarily of adults.
You will be receiving a separate invite to your email address within the next hour that will include instructions to submit your voice audition to confirm your native fluency. This must be completed in 24 hours to be considered. Expected time to complete: 10 minutes"
I am Cuban, graduated from a pedagogical university (after five years of intense studies) in the field of teaching foreign languages, mainly English. I have over four years of work experience, especially working with university students; reason why, I applied for the position of Latin American Online Language Tutor.
After submitting these videos, I received the notification that I was not selected. Curious for the reason why I was not chosen, I requested further details about it and I received the following answer and I quote:
"To be candid, our tutor found errors in your pronunciation that could cause an issue with our learners. We sincerely thank you for your interest and hope to connect in the future!"
I believe this email together with all I have been through during this recruitment process have been not only unprofessional, but also disrespectful and discriminatory for the following reasons:
1. Since Rosetta Stone has stated that I had errors in my pronunciation, it is totally unprofessional to make that statement without providing a complete feedback about it.
2. The company showed lack of transparency by not specifying the accent and/or dialect they were interesting in within the spectrum of Latin American Spanish, which results on them discriminating certain dialects against others.
3. Cutting down the line of communication by Milly Rivas ([email protected]) by not answering my last email sent last 7th, April, where I kindly commented on some specificities about the way Cubans speak Spanish and also asked for a second chance if possible, represents a complete display of disrespect and lack of customer care.

As a foreign language teacher and Cuban Spanish speaker, I am aware of the differences between our way of speaking Spanish and the rest of Spanish speaking countries. We have certain patterns in our pronunciation that are misjudged and sometimes qualified as mistakes by other Spanish speakers like: the omission of final sounds like: S or the omission / aspiration of the sound R when it is in the middle of a word; as well as changing the consonant R for L when occurs in the middle of a word or too strong pronunciation of the sound R. Moreover, we do not make any distinction between V and B or S, C and Z, and we also change the final sound M for N, etc.
However, as it is known, languages are in constant development and what it is considered a mistake today, turns out to be of common use tomorrow and then it stays and becomes part of a language. In the same way, what it is considered mispronounced in a city, region or country, could be totally accepted in another place.
But the key point in this situation is that if I am applying for a job position, where the main requirement is to be a native Latin American Spanish speaker and I am Cuban, which means I speak in a particular way, was it wrong to speak like that? Was my pronunciation mistaken or did Rosetta Stone fail to take into account the particularities of the Spanish spoken in Cuba?
I believed that the essence of the job position was to be a native Latin American speaker, in my case a Cuban Spanish speaker. Just think for a moment about all the accents and dialects that there are in The United States and Great Britain and imagine you have an English teacher from each region. Then, ask them to pronounce the word "water". Who will pronounce it correctly? And which pronunciation should be taught to the students as legit?
I tried to explain these arguments to Rosetta Stone through an email I sent last 7th, April, mainly trying to understand their evaluation process and if it was possible to have a second chance to prove that I can be an asset to the company rather than a liability, but they never answered me back.
Hopefully, I will have some feedback from you.
Thank you very much in advance for your assistance and I'll be looking forward to your response.
Best regards,
Ernesto Barnes
[email protected]
P.S I am adding my last email sent to Rosetta Stone
Hi Milly,

Thanks for getting back to me.

And... well, I feel speechless after your feedback.

However, I believe I should share my humble opinion with you.

I consider that there is no such thing as errors in pronunciation in a native speaker of any language rather than common bad behaviors that become part of a language in a particular region or country.

I don't know what exactly the errors are, but I hope that during the evaluation it was taken into account that in Cuba there are certain patterns in our way of speaking Spanish that can be considered as mistakes for other speakers of the same language.

And here I am talking about the omission of final sounds like: S, or omission or aspiration of the sound R when it is in the middle of a word; as well as changing the consonant R for L when occurs in the middle of a word or too strong pronunciation of the sound R. Moreover, we do not make any distinction between V and B or S, C and Z, etc.

So, as you can see, it is very easy to be misjudged when one is a common Cuban Spanish speaker. However, at the time of teaching foreigners, we always choose to teach what it is standard among all the Spanish speaking countries and make sure to review what has to be taught beforehand, so we can avoid this confusions in the language for the students.

Our way of speaking Spanish is not wrong, it is authentic and part of our culture and idiosyncrasy.

As a language teacher I am aware of these differences and because of my university studies and my teaching experience for over 4 years teaching foreign languages, I can assure you that I am able to teach Spanish according to Rosetta Stone's standards.

I believe that with your willingness to give me an opportunity to work for you and my teaching experience, knowledge about my mother tongue and hard work, I will be an asset to your company instead of a liability.

Being said this, if you have ever had the bliss of a second chance in your life, I would like to kindly ask you to reconsider your decision.

Thank you very much for your feedback.

Looking forward to your final response.

Posted by Mary


On line support could not help and they said I had to go to a service center. But can't find any??? Does anyone know where they are located?

Posted by Chu-LOW


I was planning to purchase this product, I even got a coupon from work for a discount on this product.
After receiving 100's of SPAM emails from Rosetta Stone and no support from their team to stop this, i'd never purchase their product.

Don

Posted by TheDude


I've talked to 5 different people today. The first four said they couldn't correct the situation, the fifth said she could but that it would take at least 24 hours to fix. So I won't know if they really fixed my problem for another 24 hours. If not, I'll have to go through the whole thing again!

Not to mention, when I went to their website they listed a 6 month subscription for $79. When you add it the cart, the cart lists it as $84. What a bunch of clowns.

Posted by Frustrated


I've had my product less than 5 months. It doesn't work, but they don't care.

Posted by Erin


Very dissatisfied. Not with the agent. He was fine and polite. Just with customer service for uk people. I kept being passed from sales to customer service for 2 days and nobody seemed to be able to help me! Also, all "uk numbers" seemed to be America and they couldn't help me with anything! All i got were THREE case numbers and no help!

Posted by mdv


Absolutely stone age organisation. Rosetta stone is about learning a language using a specific method not about software and platform. Yes OSX android IOS or Windows are different operating systems but the language is the same and the method doesn't change either neither does the content / images! Go and fix your licensing towards a modern SaaS environment!

Posted by Paul (the Netherlands)


I purchased Auralog Tell Me More Spaans (to learn Spanish from Dutch) v.8.0.2. I tried to install this on Windows 10, but I get the error msg: "U beschikt niet over de rechten die nodig zijn om TELL ME MORE te mogen gebruiken". Translated: "You do not have the rights which are necessary to use TELL ME MORE". Now there is no serial, no internet connection is required, it is working on a Windows 10 laptop, but not on this Windows 10 desktop.
Now if this is a license issue, fine, just tell me. It worked fine on this desktop but stopped working after a Windows 10 mandatory patch update.

When reporting this via the Rosetta Stone chat, the reply I received was that it was not supported anymore since 2015. Then I had a chat with the floor supervisor, who stated the same. So we ended up in having an out-of-support-discussion instead of fixing-my-problem-discussion.

The product version v.8.0.2 is still being sold on several webshops. So I find this unacceptable that the product is still being sold, but no support is provided. At least search in your knowledge database if this has been reported in the past and try to assist your customer as good as possible!!!!

After filing a complaint a few days later about their level of customer support, I recevied a link describing that old versions are not supported anymore.

I think that the Rosetta Stone customer service support does not understand the word "customer service support".... It means that old version are supported as good as possible by doing some quick checks (i.e. technical knowledge base). Writing a patch a not a quick check, so I understand that no money and effort are put into a solution. But refusing to even look into a problem because a version is not supported anymore since 2015 (although being sold in webshops) is what I call "very poor customer support".

Posted by bobbbatchelor


I have just seen a charge on my credit card for a purchase I did not make. I have left information for them to contact me, but have not heard anything in a week.

Posted by Vlad


Cannot open Rosetta Stone It's stuck with message Left less then 1 minutes and it's stays like that

Posted by bookgirl


The worst customer service experience of my life. Rosetta Stone sent me the wrong product. I had to contact RS via chat because they didn't give a customer service phone number. They refused to send me the correct product until I returned the wrong one they had sent to me. Once the wrong product was back in their hands, they did not acknowledge it. It appears that RS is some kind of racket, sending the wrong product and then dragging their feet about acknowledging returns. I know the bulk of their sales are to corporations with deep pockets, but I can't afford to eat $200 because their business model appears to be geared toward ripping people off. Horrible.

Posted by at78rpm


Rosetta Stone makes an excellent product, but its customer service is the worst I have ever encountered in any business.
I ordered Levels 1 through 5 Russian and went for the monthly subscription after the first year. This enabled me to use different devices and to learn on the go. All good. But then I started getting letters saying I owe $42.80. No problem, I figure: I'll go online and look at my account balance. All looks good! No outstanding balance. So what does a person who was once a victim of identity theft do about the letters? Ignore them, that's what. Especially since the online service tells me there is nothing wrong.
Normally, I would call customer service, but their hours are Mon - Fri 8:30 to 5:00. These are my work hours. I can't call them at lunch because the wait times are usually a minimum of 20 minutes. Anyway, I figure, if there's a problem, it will show up in an email or in my online version of Rosetta Stone.

Wrong.

It turns out that the company that sells the monthly subscription has nothing to do with the company that sells you the program. One hand does not know what the other hand is doing. So while I was looking online and seeing everything was fine, it was not. My credit report was damaged because of these idiots.

Buyer beware. Beware a company that has the worst customer service hours, the worst response time, and the most Byzantine corporate structure.

Posted by rlj10621


I was pleased with Rosetta Stone Spanish when I purchased it in 2012. Since then, it has deteriorated substantially for an online language course. Given its cost and the many alternatives for online Spanish classes, I could not recommend it. The program is becoming technically obsolete. My guess is that they are hurting financially. RS suffers from increasingly limited and dysfunctional accessibility to live online services, and unhelpful technical support for growing numbers of problems. It initially functioned well, but over the years there have been contradictory and disingenuous explanations from Tech Support to explain substandard sound quality and the failure of their app to provide microphone conversation support: explanations like the it only works with Mozilla, not Google Chrome, or you need USB headphones instead of modern two point hi def audio CODEC headphones. My computer headphones and speakers work with all other apps, for example, Fluencia. Check out other options before investing in RosettaStone

Posted by Arlette


This has been the most horrific experience ever! I bought a set of DVDs from Rosetta Stone as it was not mentioned on the website that the DVDs were incompatible with Mac. When I realised that I could not used the DVDs I asked for a refund but the customer service would not respond. I had to send dozens of emails through their online platform and their customer service email. After weeks they said they could not find my order. When I sent them the order number they disappeared again. I had to send dozens of emails again before I got a response. When finally they got back to me they said they would send me a shipping label to return the DVDs. And then they disappeared again. I had to send dozens of emails again threatening to seek further action. Finally, one month afterwards they sent me the shipping label so I sent back the order. Of course, they never acknowledged receipt. I had to send dozens of emails again and again before they confirmed that they received back my order. Now they said that the money will be credited to my account in 10 days. Somehow, I don't believe them. I'm sure the saga is not over. Shame Rosetta Stone! This is the worst customer service ever.

Posted by Cecily


I love love their product. Otherwise I would have cancelled. When you purchase an online subscription, the confirmation email notes in very small print that you are agreeing to auto renew. Not only that but usually the initial purchase is at a "discounted price" but the renewal is for full price. It is much cheaper to manually renew. The first time, the option to cancel auto renewal was available in my online account. But no notice was given when my subscription expired at which time I did not have the option to renew online for some reason. I tried to find a way to get through but it is very difficult as there is zero contact or support info in the sign on website. Finally I found a chat box but the guy was obviously not interested and after delaying for about 15 minutes pointed me in another direction. At that point, the renewal price had risen from $14 a month to $20 a month. When I protested they reduced it to $14 but then told me I couldn't renew unless I used the same card info (my credit card had expired in the interim). I said only the expiry date had changed they put it through. In my confirmation email it said - yes, they had turned on auto renew again. This time for some reason there was no option to cancel online and I had to go through the same frustrating procedure trying to find a way to cancel. This is shoddy scam like business practice. If there was an comparative alternative service I would cancel Rosetta Stone in an instant.

Posted by Zoiboi


Huge red flag relating to technical issues. I had to contact customer service to install because the CDs wouldn't load. Then a few weeks later, started receiving another error and had to contact customer service again. Now it will not load any additional CDs. Called customer service and they want $19.95 to resolve this issue because I am past the warrant even though this is the first time these CDs have been out of the box. If you have purchased this product, activate and load all CDs immediately.

Posted by Anonymous


Rosetta Stone online activation consistently fails and locks up my computer, disables my browsers and requires a machine reboot. Rosetta Stone seems more concerned about the security of their product rather than the usability of their product. 28 digit activation codes are fine if the activation SW is reliable and works. The solutions on the customer support are positively trivial and do not work. The online support resource is pretty much useless. Simple installation and activation of SW should not be this difficult. According to the web activation problems are pervasive with Rosetta Stone products.

Posted by Jenessa Nawrocki


Attempted several times to not auto renew after my initial 15 months of online services. I had nothing but positive experiences while I was using the software and the website, however my life just got more and more busy, and I wasn't using it was much anymore. About a year ago, I stopped the "auto renew" feature, and thought that was all I had to do to stop being billed. Periodically I would check my statements, and the charges were continually showing up. Apparently, just marking on the site that you do not want auto renewal does not automatically stop the payments. The payments would stop for a few months, then begin again without my notice (I had stopped logging into the program except to turn it back to not auto renewing my subscription). I called today, and was told that the only way to stop the autorenewal is to call (sneaky, since it appears that you can online.) Said that despite months of frustration, I will only be able to be refunded for 3 months ($30) despite being erroneously charged for the past 12-13 months. When I did not accept that over the phone, they said someone would call me back within 48 hours... we'll see if they actually call. I would highly NOT recommend giving Rosetta Stone your credit card information, as they appear to charge it without the consumer's permission, far after the customer has revoked their consent for the card to be charged.

Also, there is no way to delete credit card information from the profile... Sounds like a scam to me!

Posted by Roconn9


Bought the Spanish language version and ran into technical issues beyond the first two units. Customer service was terrible. The extent of their problem solving was "turn your computer off and back on" and "reload the program". They could not solve the tech issue and had to call me back, a call that never came. Second try just as useless, and a lot of time which I don't have to waste.
Pricey, defective and lack of tech support makes this a big negative experience.

Posted by tracyrounds


I set my account to not auto-renew the day I ordered the product, because I had no intention of using it beyond 3 months (reading for children product). Three months later, it autorenewed for nearly double the price I initially paid. No email notice that it would renew, just showed up on my credit card statement. I contacted customer service and was given a site to use to file a ticket. It wouldn't open. I used it in another browser, still wouldn't open. I was told that I was the first person to have this problem (!), so I filed a ticket the old fashioned way - by email. Still no response. I filed a fraud report with my bank to have the charges removed.

Add your review!

Posted by lolly lilly


some people will just complain about anything. no matter how good it is. let me add as well that a lot of people who posted bad reviews posted a good one a few days later after they figured out what THEY were doing wrong soo.... just sayin'

Posted by ANB


I have seen some bad reviews and quite frankly, I do not agree at all. I have not had any problem with getting assistance and I would highly recommend Rosetta Stone to anyone. As for the people who complain about not understanding, it is probably just you. Dont move ahead so quickly and make sure you understand before you go on to the next lesson. Also some people just learn differently. If you are a hands-on learner as I am, this is definitely for you. Im sure that you will be just as happy with this as I am. I have come very far using Rosetta Stone. Almost forgot to mention.. if you have some issues with understanding what is going on, make sure your software is up to date. Any updates that come out are definitely useful and each one is better than the last. And remember, you are learning a new language.. its not going to be all peachy ;)

Posted by G


This is a 180 degree turn from my bad rating posted 12/9/2014. Rosetta Stone customer Service did contact me within 48 hours of the automated ticket generation.
The agent apologized profusely for the delay and the fact that "chat" wasn't working when I was trying to contact them.
I explained my incomplete order. The agent said the headset I was missing would be sent immediately. The agent also gave me a small partial refund of my purchase price to bring my cost in line with a current promotion.
Although the initial delay and the sense that no one was responding was irritating. The fact that they contacted me and resolved the issue with one phone call was wonderful. I will not hesitate to buy from Rosetta Stone again.

Posted by Larry


The service could not be any better. Instantly, reached customer support and had my issue resolved in a couple of minutes.

Posted by Kee O


Since I posted a negative comment in my frustration to get a problem resolved and getting continously disconnected from the chat line, it is only fair that I post they did provide me with a solution and I was finally able to get back into my system and utlize my software. It took over night and I am not very computer literate but I was able to follow the instruction and resolve my problem

Posted by Pidge


Well I have had no problems at all with RS, as for the people saying 'we have no idea what it means in English' that's the whole point!! The design of learning the language is putting your mind back into a state when we were all kids learning English by pictures....it clearly states "Discover how to speak, read, write and understand without translating.' Then the dynamic immersion method, the one used to learn your first language.

Posted by mabash7


I teach Spanish and French and was looking for another language--I ended up buying Latin. I am so impressed with the whole program and how easy it is to do. I could not be happier!

Posted by frenchie33


I find it really interesting that while the sales team has a live person to speak with you within a few minutes, getting any technical support is a painstaking process. I was simply unable to login on my second session and it took well over an hour to even get someone on the chat to work with me. The person on the chat was unbelievable slow and not very helpful.

Interesting that when it comes to selling they put a lot of money into the product but when it comes to maintaining customers and having word of mouth advertising, they don't really care.

I like the product but not the way they do business.

Posted by B. Stew


I called their customer service because my activation ID wouldn't work. It said that it was active on another computer. Before I called, I uninstalled it on both my desk top and my laptop. I reinstalled it on my laptop but it still said that it was being used on another computer. So I called. I was on a music hold for about 15 minutes and then a woman came on the line. Her accent was difficult to understand but she said that I hadn't uninstalled it correctly. Apparently, there is another code it's supposed to give you to uninstall it. I never got one. Anyway, she reset the activation ID that I had and told me to reuse it. It worked. After 15 minutes on hold and 5 minutes talking to the help-lady everything is working now.

Posted by Cheryl


I just spoke with Raj on the phone at customer
service. He provided excellent service with a person touch. I am very impressed. Thank you for the superb customer service.

Cheryl

Posted by Anonymous


I just called Rosetta Stone for advice on what to do about their program if my computer has crashed and I have to reinstall the operating system. I tried the number listed above, followed the directions to reach a live person, and was immediately put on silent hold. Since I had no way to tell if I was even still connected I used another phone to simultaneously try calling the main number listed on every page of the Rosetta Stone website:
1.800.767.3882

After dialing this number I chose "Tech-Support" from the first menu and "Help installing or uninstalling" from the second menu. I was put on a brief hold - UNDER 5 MINUTES - and then received clear and attentive help with my problem. The person was not a native English speaker, but was perfectly understandable and equally able to understand me. My problem was solved in under 10 minutes. I would have to say that I was as happy with Rosetta Stone's customer service as I have been with their product.

Posted by Alizubeth


I absolutely love my rosetta stone french, it is a great language learning program, but I have got to say the tech support is not that great. The first person I talked to was very unhelpful but he connected me to someone who could help. The wait was kind of bad, but I just worked on other things while I waited. Eventually I got what I wanted, so in the end it was fine. I give rosetta stone an 9.4 overall. I can't wait to learn french!!!!!!!!!!!!

Posted by Anonymous


Be very wary of purchasing Totale. The subscription period is one year, and wasn't noted when I bought the package. Rosetta Stone also failed to notify us that the subscription was about to come to an end (they offer a subscription renewal service). They are now charging us an inflated renewal fee along with a penalty fee. I am looking into taking legal action as they have been very difficult.

That said, the Totale package is comprehensive and well thought out. It's just the greed and lack of customer commitment that has soured me on this company.

Posted by Kat


Customer Service was great!
My laptop along with most of my software was stolen when my apartment was broken into. I called up Rosetta Stone to see if I could get a new activation code (I still had the CDs).
Because I had gotten RS Russian as a gift years ago, I had no proof of purchase and I figured it would be a long shot to have them give me a new code. However, they asked for the name of the purchaser, and because it had been bought through Rosetta Stone, they were able to look up the records and give me an activation code. I had been afraid that they wouldn't be able to do anything because I had no receipts or even the box with the old activation code.
I did have to call twice, as the first time, the department I needed wasn't open yet (I called before noon EST on a Sunday). But both times I reached a live person in less than 10 minutes and my problems were fixed in less than 20.

Posted by kbtor


I keep reformatting(rebuilding) my 2 laptops whether because of a blue-screen or they become slow and I have to keep re-registering software to get it to work again. The phone support (overseas) release my instances walk me through restoring licenses. Very helpful but try always try to lay the guilt trip on me that this is the last time they will help me. Not their fault but the software registration process at Rosetta Stone is crappy from a technical point of view.

Posted by ehoffman


This is a site for people to come complain, NOT for people who don't need to because everything is going fine.
Keep that in mind.
For a company that has out-sold every single competitor in their mere 10 years as a company, there most certainly must be millions of satisfied customers.
How do I gather? Been following their growth over the world that past few years.
Also been using three of their language products the past couple years. Both versions, online, ipad, itouch, and studios.

Posted by Pax


How many of the negative comments are from people that either received a bootleg version or purchased a bootleg version? I ask because I did that. It came with professional packaging and a seal that looked real. None by Rosetta Stone. I wanted to register it and was transferred three different times before the fourth transfer to someone that explained it was bootleg and talked me through looking at the package to prove it. I will say the customer service is poor, but make sure you have a “Real” version before you slam the product. I am going to purchase the “Real” one so I get upgrades and such. I like the product.

Posted by tellyjan


I have been using Rosetta Stone version 4 Spanish (Spain) now. I love it. I am just in level 2 because I'm taking my sweet time here. Went to Ecuador to the Galapagos and I felt like I was able to converse better and my vocabulary increased in spite of the fact I'm only in level 2 of Spanish. I look forward to my sessions and like all the teachers I have online. Some of the technical issues I had with Rosetta were resolved and I thought the techs were pretty good and nice to deal with.

Posted by bluestatepride


I had an overall extremely positive experience with Rosetta Stone customer support today.

I had installed my Arabic v3 software of two computers without knowing about the installation limit, and had sold the machines without following the defined deactivation procedure when I got my new laptop. Jorge from customer support provided me with a link to submit my proof-of-purchase, and I went on Amazon and got my receipt (from three years ago) and sent out my response on his provided link.

Jorge had responded with a new 'activation seat' within a HALF HOUR and here I am, learning Arabic! Thanks Rosetta Stone!

Posted by michellesaucier


I called customer service and had lost my activation disk, and a woman named Jovana was extremely helpful. She took my problem and sent me off a few minutes later with everything I needed, all the while being friendly and understanding. That's awesome.

Posted by the_dude_abides


I had to reinstall my version 3 software on a new computer (the third since I purchased RS). The activation code did not work since I had already used up my available "activations". I found an on-line live chat support on their web page and the tech was able to give me directions on how to deactivate the product on my old computer (lucky it would even boot up). I then was instructed to call the 1-800 number and the tech would finalize the process and get my activation code freed up again. This took some time but I was eventually able to get it resolved, despite the tech on the phone having a strong accent which was almost impossible to understand. I was impressed that I could get this resolved on a weekend (a holiday weekend at that) but if I hadn't been able to get my old computer running to deactivate the product, I think I would have been screwed. Overall, I am satisfied but can understand other's frustrations.

Posted by kmote


Using RS homeschool edition. Database got corrupted ("database is out of date and could not be updated"). Found the (toll-free) tech support number easily. (Extended hours -- cool!) they told me my wait would be 4 minutes. it was more like 6, with annoying hold music. But got to speak to an English speaker who fixed the problem within 10 minutes. Turns out I only needed to reboot the machine to get it to work!

Submit your comment

Posted by Anonymous


I just installed Series 1 SW and entered my activation code # and the response I got back was to call customer service with request Can you help me? Roger

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