Roxio Customer Service

Toast 20 customer support

Never ever ever buy anything from them!
They will drive you crazy.They are nothing but a waste of time!

when I call to roxio - - - they listen then cutoofn the customer by playing music

I am very distressed about the experience I am having with Roxio Customer Service support. I have been reaching out to have my issue of computer storage space fixed, only to be ignored time and time again. I have reached the end of my patience and am going to uninstall the program. I really hope you have better luck holding unto your customers in the future.

Absolute Rip Off. I buy the Roxio easy for my Mac, then the software expires. I then ask them for the fix and they say they haven't updated the software. Then they tell me I need to upgrade for for a special price of £50 as if they are doing me a favour!
Would never buy anything from this company again.

Roxio is a total ripoff company (Corel). Had Toast Pro (Platinum) 17 for just under two year.
Upgraded my OS operating system to Catalina. After doing that I learn that the product is
not supported for Catalina. Roxio is no help at all. I would never recommend them or buy
another Corel product -- similar issues with their photo software too.

I downloaded Roxio Easy CD Creator 2 over a month ago. Keep getting the error that I have to check my internet connection. I have been going back and forth with Roxio's "help desk" to no avail. They keep asking the same questions. I'm going through the second round of them asking me to update my display drive (no updates available) and update Windows (already updated). They are of no help.

The Corel ([email protected])is a very bad support group. I had 4 questions which were issues with Roxio software and I spent over two months going back and forth with the support group. I sent attachment and answered every their question when they sent them for reply. NOT one questions or issue was solved in those two months, all I got was a back and forth question and the final outcome was that they didn't get the information i send in red, in which my last reply was in RED and I answered their questions and a cool manner.
So in my final email I sent this " I was asked once and the early stage of this long drawn out process; how many machines has Roxio on them and I only gave you the machines I dealt with on a classified level.
In actual fact, we have over 10 machine in a public unclassified level that we have added Roxio to because it made better sense to have Roxio to create/encrypt and to read/unencrypt when the disc goes from unclassified to classified and visa versa.
We also have Roxio in another building using it for the same exact reason and almost as many machines, but because the problems and issues are not being resolved by you and your company as Technical support and as you know NOT one question has not been answered or resolved.
I will be asking DRS Technology to look at other methods of copy/encrypting data. If you google DRS Technology you will find that we are in numerous places.
This can be a DRS wide spread process , if our company as a whole can find a more reliable coping software, then I will have no choice but to back that decision.
This is to inform you of my intentions" so instead of trying to call or solve the issue, they send this! " Thanks for getting back to us.

In light of your recent communication, your support ticket will now be closed.

Should you require further assistance, please raise a new ticket via //www.corel.com/en/contact-us/

Please be advised you will receive an e-mail survey, within the next 48 hours, in regards to our interaction regarding this case.

Sincerely,

Tony
Corel Customer Support Services

I wish them the same faith they are giving customers!!

It is unbelievable but roxio sell really crap software. I have bought video to vhs plus software, tried to install on two different computers with windows 7 64 bits. This software was not possible to run. Either Roxio was not able to solve this problem. The problem is registry entries. Also Roxio did not compensate me or did any suggetion for this demerit. A shame for this company,I never shall buy Roxio software.

I just got my money back for the Corel DVD Movie Factory 7 which could not burn one saved DVD. I bought Roxio Easy CD & DVD and I can't change the titles on the most rudimentary menu. It's been a week going back and forth with chats, tickets and phone calls and this is still not resolved. Since Corel & Roxio are the same companies I don't know why I'm shocked by this. The Roxio product was a 2.5 gig download for a piece of sh*t DVD creator. DVD Movie Factory 3 was basic but good and it worked. I can't believe that things are so much worse now.

So here I am, just purchased Roxio Toast 18 for the exorbitant price of £120.00 download incl disc.
Dropping large files onto drag and drop template and it is not seeing the right size of project.
Ok, I'll do what I normally do with software issues - contact tech support. So ring up number - person with bad english tells you to chat online - Online offers no help then closes the issue - I reopen it and told they are too busy at the moment to talk. So open a ticket and somebody will get back to me in 24 hours !!!...I wish !, trying to run a business and deal with these unaccountable clowns is a joke. I will cancel my order ( maybe that will work ??), terrible terrible customer service.

my name is Frank Camidge I bought easy cd burner and the disc. got on chat and there is no way for me to send a reply to his questions. I am really trying to download the disc to my computer and havde been unable to do it.

I own Roxio 14 and 15. Neither work with my Mac. At one time they did, so there must have been an operating system change. No luck contacting their support. Phone guy tells me the only way is for them to email me for support. This has not happened. No luck, no working product, $200 investment and a company that could care less as their phone people have no skills with the English language. Beware and stay clear of their products. $200 ripoff.

I've contacted you several times cases numbers

As I stated previously I cannot get your program to work properly when trying to edit video, screen pop up telling me there�s no response. Windows never have a solution. Apparently there something in your program that works temporarily and stops working. I'd like to know how to fix the problems without spending weeks and months trying to get this resolved as before.

I need help with nxt 4 it hangs when trying to install Microsoft net 4 I got this software about and hour and half and it still trying to install Microsoft net 4
get a real customer support line

Roxio Customer Support are worse than hopeless. A simple question I had about CD burning and 2 agents both ended the conversation - I started on the Roxio site & hit the chat now button & went to a "corel" help site - all they could ask was what program I was referring to & when I said Roxio Creator they ended the chat - absolutely pathetic - I shall never touch this company

I have owned every version of Toast (for Mac) from v5 up to v11. __ I refuse to get any further versions/updates of this product or …. anything by this company.
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I have had multiple & repeated problems burning to "dual-layer" DVD's. Have wasted lots of money on DL DVD blanks and have stacks of failed or corrupted "burned" dvd's that won't play.
Have TRIED getting support & assistance from Roxio/Sonic/Corel many many times. They are almost impossible to reach. And when I have reached them (only by email) they have been unable to correct or even identify the reason for the problem. I offered to send them some copies of the failed burn disks for them to examine and…. they were not interested !!?? @#$%
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Even after I sent them a picture of the boxes of the seven versions of their product I own, showing them my investment in their product/company they offered NO further assistance, an NO compensation or refunds.
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This company is the WORST for support services.
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Used Toast 10 to burn a TV series to 16 spanned DVD discs. What a colossal waste of time and discs! No errors reported during the burn & verify process but now when I want to mount the discs all I get is Roxio Restore wanting to recover the data on all 16 discs so it can write all of the 390 episodes back to my hard drive.

Go to the Roxio-Corel website and what do I get? Nothing. No support possible unless you are within 14 days of registering the product. My Toast goes back over 10 years and several versions. Not one error was reported during the burn. Yet there is nothing on Roxio Restore except to tell me the write didn't work. Cannot get support. No contact email. Have to pay for support (NOT!!) and a search of the blog reveals damn little about Roxio Restore problems. Thanks a lot Corel. Years supporting your product and I get nada for the loyalty unless I want to pay extra for it.

I bought one their burning software about 3 years ago and i had difficulty burning visual content i went to their forum to ascertain what the problem could be.The humility and arrogance i received from some of the long term members was horrendous , especially from a guy in his 50's (Jim H) , I gave as good as i got but was assailed by more bs from other users saying he was only trying to help , lighten up etc etc.

To cap it all i contacted their customer service and was not even given a reply !

0/10

Purchased Roxio easy vhs to dvd 3. Due to illness I did not use for thirty days. It does not work! I was out of service period and went back to Best Buy and there is no return policy. Please do not waste your time and money to purchase this product.

Very Dissatisfied With Your Product.
Need Tech Support And Cannot Reach A Person Just A Computer.

I purchased "Easy CD and DVD Burning" on a Tuesday and installed it on Wednesday. On Thursday I was going to duplicate a dvd but the software would not work. It kept locking up. Unfortunately for me Roxio did not send me a support code when I registered the product. With out that code you cannot contact Roxio at all. When I finally got through to someone at the seller (DigitalRiver) they told me they could not help me and that I needed to use a pay warranty ticket at the Roxio website. No thanks. I'm just starting the return policy carnival ride. We'll see how that turns out. Avoid Roxio at all costs.

Roxio customer service is non existent!
I have a two-year-old program which I wish to reinstall because of a computer rebuild, but am getting nooo help at all from Roxio.
I'll never touch them again and advise possible potential purchasers of their products to look elsewhere.
All they do is hide behind their portal and couldn't give a damn about return customers.

buying a roxio product is a complete waste of money, their product is useless once you lost their stupid product key and their customer service is always unreachable. And did i mention their product is bad?! Worst company of all time!

OK after much frustration I've had Roxio Creator NXT working for the past year. Suddenly about a month ago it would not do the things I needed to do. So by this time I was out of luck with the Company Site. The knowledge base repeated the same tired failures. I started my own thread about a week ago and it has yielded absolutely nothing. Oh yes don't forget that there is a limit to the number of times that you can install/reinstall. That number is 10. (has no relationship to the movie of the same name) Sure the number can be reset but than what. So far the Forum Guru's have been kind to my issue but I know that they can be really a bunch of fecal stuff headed characters. It sure makes no sense how Roxio/Corel can put up with them. When it was working it was OK. Really Geeky software but it did the work.

I've tried to put the program on another machine running WinXP without luck. My primary machine runs Win7 and uses an Intil i7 processor with 8GB memory. The hard drive is barely half full so the hardware issues should not be an issue. So far no one has been able - more likely willing - to give any substantive help.

I've used Roxio in about 3 or 4 versions. Most have offered some issue or other. It would take lots to get me to buy another piece of software from Roxio especially now since Corel has put the clamps on their technical support wing.

Roxio tech supports provided me the solution for my problem as i excepted. They are very good in technical knowledge, especially voice support.