Ryanair Customer Service Complaints - page 2

while flying from Bergamo to Gran Canaria on Dec 2 i had a large cup of boiling coffee spilled on my leg from the table of the passenger on my left side. This procured to me a second degree scald that i had to treat daily for 3 weeks.My holidays were completely ruined by this accident caused by Ryanair. In no way i could ever get an answer from them to my request for a partial compensation of the damages i have had

Worst customer service ever. After contacting Ryanair to get a flight reimbursed they agreed on the condition that I was providing a specific certificate to prove that I could not attend the flight. In the 6 following years I sent numerous mails, emails, reminders with the certificate attached. I never ever received any answer anymore. Not only did they NOT comply to their terms, they did not kept their promise either and worst they were not even polite enough to answer my emails etc.

Beyond the worse that could be expected--are these people crazy, or is mgmt just in a total bubble with no idea of what crap they're sitting on?. I couldnt even get to the point of getting a quote because the system kept on saying I hadn't identified the "trick characters" correctly; after 10 ten tries, I tried to send a complaint, but there also 10 ntries did not comeup with the characters. Mgmt, of course, has no clue of the anti-customer system they have in place since they're doubtless surrounded by yes-men who tell them what they want to hear.

I was having a difficulty using their website, so I rang the above number to either book over the phone, or to get assistance with my online booking difficulty. Got through to an operator named Eva who informed me she wasn't quite sure why I was having a problem with my online booking. Mid-way through trying to explain the issue to her she just hung up on me. What's the point? I'll just never fly Ryanair again after this rudeness. Sort your staff out, Michael ...

booked resevered seats only to find out the seats had gone. but they took the money out of my account for the seats. and guess what trying to find a phone number that was correct on the web site was almost impossible.
when finally given a number by member of staff she hung up sharply. only to find it was a fax no.


beverley

No place to even make Ryanair aware of my problem (caused by them), much less get a solution. They only give a list to choose from, and items on list do not apply to my situation.

Awful, just awful!! The whole organization from top to bottom is just a penny pinching bunch.
No sick bags for a passenger who had to throw up on the floor, but plenty of money making scratch cards to sell.
Kids forced to sit without parents but stewardess had plenty of time to fill out the crossword.
Boycott this airline pleae