Ryobi Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
42 Negative Comments out of 45 Total Comments is 93.33%.
POSITIVE Comments
3 Positive Comments out of 45 Total Comments is 6.67%.
Issue Resolution
Reachability
Cancellation
Friendliness
Product Knowledge
- Submit your comment >>
-
Ryobi uses rubber hoses on their equipment that ethanol gas eats through. This is why many of you including myself after one season of use the equipment fails. i bought the 99 dollar two cycle blower and the ethanol ate through the hoses is the gas tank the tank replacement was 1778 plus 12 dollars in shipping. Making it one third the costs of a new unit. Ryobi has been made aware of this issue on more than one occassion and will not provide replacement costs to their customers! Stay away from this company!Ryobi technician 5/17/13 7:03AM -
Purchased an 18v autofeed trimmer last year & worked great but this year it wouldn't autofeed. Exchanged for a new one which worked fine just once and now that doesn't feed. Will return and purchase a different brand as Ryobi is not a quality brand.Anonymous 5/16/13 6:15AM
-
I have the Ryobi HP41L small 4 volt drill motor whose battery has died and contrary to what is in the user's manual the battery is not replacable. The user's manual goes to great lenghts to explain how to open the drill up and disconnect the batery and also goes on to tell you that the batteries will not last forever and will have to be replaced. However, the parts department and technical service tell you that this unit is designed to be competely disposable. Talk about a waste of resources. Unfortunately, this was a very handy unit for getting into sdmall spaces but if there was ever a bad design, this is it.Anonymous 5/13/13 9:07AM
-
I bought a hand-sander, a Ryobi NS-40. Nice tool, but a clamper wore out. I have bought lots of Ryobi tools and still use them, but if this is going to be the way things are, then Ryobi will not be my choice, ever again.
Period.
I have to buy another clamper for my NS-40, and found Ryobi does not honor their replacement parts. They are "solly, no rogner avairabre".
I will only buy USA-made tools from now on.
Ryobi -- you lost a customer.skeffr 5/12/13 9:09AM -
I have several Ryobi tools.Your power tools are great but your 2 stroke engines leave a lot to be desired.I have 3 off your 2 strokes & ihave had nothing but grief from them.If I donot receive an answer I will never recommend Ryobi again.I am sick & tired of pulling my shoulder out trying to start them.ryeoell 5/11/13 2:13AM
-
36 volt lawn mower used to mow 250 sq meter lawn 3 times now will not start. go to Ryobi site no help and the contact us option does not open
I am very disappointed as I have a lot of there products that have worked well, but they do not want to know if you have a problemBill 5/10/13 11:29PM -
The people at Home Depot sold me a RY40100A cordless lawn mower without a battery and charger and then they told me Ryobi doesn't have the battery anymore....wow...I have a new cordless mower without a battery or charger.klj 5/1/13 8:41PM
-
I purchased a Ryobi blower/vacuum model RY09053 in Oct 2011, I used the blower for one season and it would not start anymore. I took it to an authorized dealer and I was told that the carb was shot and it would cost $100.00 to fix. I only spent $99.00 for the product. The company advertises a 3 year warranty but only covers the carb for 90 days. I took it to my neighborhood Garden Center and they would not even touch it. I am telling everyone I know not to purchase this product. I called customer service who were of no help. Remember to Buy American, terrible product, the warranty is a Fraud.JJS 4/22/13 12:01PM
-
Purchases an Edger a year ago with a 3 YEAR WARRANTY. Would not start brought it to an autherized service center and they turned it into warranty department at Ryobi. Was not covered because they only cover the fuel system for 90 days, They doen't cover the main part on the edger? It didn't say that on the box were the big bold 3 YEAR WARRANTY was printed.Ryobi Sucks 4/18/13 7:02AM
-
I bought a blower about a year and and half ago.
Now it won't even fire.Had someone look at it and told
me the piston was etched on it. This is one of the
worst products i have every purchased. As far as the
quality not worth two cents.Would never buy another
one of these.It has a three year warranty.But you have
to send it back and pay for postage. Not even worth the
postage to send it back.john jones 3/8/13 7:20PM -
I have a 26cc Ryobi weed eater taht is the worst piece of lawn equipment I have ever owned.I had an old 31cc that I used for years until it wore out.I was told that the old one was made by MTD and the new one is made by Ryobi.Both have the add on attachments.I won't buy another Ryobi product due to the service I have gotten out of this last one.Jim 2/18/13 2:42PM
-
Bought a pole saw at Home Depot and the extended warranty. Within a month, the chain kept coming off of the tract, making the saw unuseable. Called Ryobi... they said any "chain and bar" issues are considered wear and tear and that I would have to take it to a service center and get it fixed at my cost. SO... the pole saw comes with a warranty... AND I bought an extended warranty, but the fact that the chain won't stay on the saw is not covered. Ryobi - never again.mydaughtersara 2/17/13 9:30AM
-
I was really disappointed with Ryobi customer service this week.I got a new RP 4200 camera as a gift several weeks ago and it had no sim card in it,I took it back where it was purchased,but of course that wouldnt help.I called Ryobi customer service and was told that I could purchase one for 35 dollars plus shipping.All of my tools are Ryobi but No-More.Bob The Builder 1/31/13 1:00AM
-
Michael Donnelly go figure Ryobi !!!! would stand up to there products, at least you would think so. right? Well they DO NOT they are selling garbage and making a boat load of cash. I had bought a HPL 50 Hand Plainer 4 years ago used it once the first time I bought it just to see if I would like the tool. Well I did so I put it away to keep it for another day. I finally had a use for the tool and went to put it to use. Well with in 20 minutes the belt broke. So I went to home Depot ( a store that sells there tool) and found out that they do not carry drive belts for it , so they gave me a number where I can get one, no thats not even possible because the model has been discontinued and there is no place to get one. Ryobi head quarters even gave me the brush off. I also had bought there other tools and now that Ryobi HQ and the other tech, customer service of Ryobi were not able to stand up to the tools they sell I will not buy Ryobi ever again. Saying that I just want to say THANK YOU RYOBI FOR BEING UNPROFESSIONAL IN YOUR COSTUMER SERVICE. IF CORPORATE TREATS THERE CUSTOMERS BAD THEN SO WILL CUSTOMER SERVICE AND SO ON. This tool has only has 35 minutes on it. Meaning it is NEW yes NEW and now its just a New peace of - - - -.bad rep 1/30/13 3:46PM
-
Just out of warranty my 840 Chain Saw works only occasionally, obviously due to a switch fault. Nearest authorised repairer to Bristol over 70 miles away. Nobody else can obtain spares.
Worse is the almost impossibility of making contact with this manufacturer.
Certainly will not buy Ryobi equipment again.Mike 1/22/13 4:43AM -
I purchased a Ryobi power jet cleaner RSP 4121, and after approx. three years and only use it around 3-4 times I needed to replace rubber O rings on the pressure hose and gun (I accept that) .
But when I contacted Ryobi service I was told to shop around hardware stores that they did not curry any spares for the pressure gun O ring.
After waisting 3-4 days and still did not managed to get those substandard O rings.
I will never again buy Any Ryobi products again and suggest readers to do the same.
JohnJP 1/21/13 8:53PM -
Bought a Ryobi 4 cycle leaf blower new in May of 2012. It vibrates so badly, the blower tube had to be taped to the housing. The blower gives me "white hands" from the vibration.
Ryobi's solution? "See if you can sell it and buy another brand". Could not give it away for $60 at a yard sale. Paid $201.
If I had known that 4 cycles were prone to high levels of hand grip vibration I never would have bought it.Anonymous 12/11/12 11:19AM -
cannot find a contact number and email address id very difficult to find. Is not worth bothering wioth anyway as no one bothers to reply.. Ryobi only farm out fter sales service to authorised agents. It ios practically impossible to complain directly to Ryobi and Agents simply shrug their shoulders and evade responsibility. All email asddresses seem to be dead links - or if they do get rhrough, no one bothers to answer them.
Ryobi sells power tools. It's bleating comments on the website about the company's commitment to Custopmer satisfaction are entirely vacuous. I am considering breaking up my petrol strimmer with a large club hammer into small enough peices that will fit into my dustbin and then going out and buying a new one from a reputable maker. I hope that Ryobi do not atone for the health-threatening nature of their frustratingly awful products by making defibrillators! Heaven help us all! My Strimmer is the closet garden tool that I have ever come across as ikely to induce a myo-cardial infarction by repeated fruitless attempts to make it work and Ryobi as a company do not add to the stress levels by their apparently delibverate policy of evading custopmer contact.Glenncan 10/20/12 8:59AM -
I bought a ryobi angle grinder a few months ago. Every time I use it, even for light duty work the wheel stops after 10 minutes as though the battery is flat. When I put the battery back in the charger it shows that it is full. I sent it to a recognisd repairer at my expense and he replaced it for another which is exactly the same. Now he wont return my e mails.rickshaw 10/11/12 4:43AM
-
Ipurchased a Ryobi RLT30CD line trimmer [Bad Move] It kept breaking the pull cord they kept fixing it also it would be very hard to start.Finally after the warranty expired,itook it to a small engine expertr. And hellohe stated thet the motor was trying to run Backwards. After some consultation with the company who at first refuted it they agreeded in some cases it could happen.I sent an e-mail to the company asking if they were prepared to look at this but you know no response which is normal. I brought this to replace my aging Poulan 1700 series 3.which by the way is still going after 3 pulls which is more than i can say about my Ryobi . I have only used my Ryobi approx 24 times. The moral of this story is to buy a Poulan because they just keep on going and going {etc]noddy 61 8/16/12 2:54PM
-
I have used multiple Ryobi lawn and garden products in the past. I needed to replace a blower/vac and chose the Ryobi 2 cycle Gas Blower-Vac. I purchased this Ryobi blower product 8/10/12 from my local Home Depot store. Purchased new gasoline and added the 2 cycle oil inlcuded in the new Ryobi blower box. Unpacked the new Ryobi product...followed the new product starting instructions...the product would not start...waited a few hours and went through the starting instructions again...tried to reach the Ryobi help desk but found it closed after 5 p.m. EST...waited a few more hours...product would not start...went through the starting instructions again the morning of 8/11/12...the product would not start. Took the product back to Home Depot...they could not get the new Ryobi blower to start...Home Depot exchanged the product for an identical product. Bought a new gas container and used the Ryobi 2 cycle oil in the second Ryobi blower box. Went through the starting procedures step by step again...second Ryobi blower would not start...waited an hour and went through the starting procedures again...Ryobi product would not start. Called Ryobi tech support...on hold 20 minutes...finally got a tech on-the-line...tech worked with me until the product would not start multiple times...suddenly was not on the line anymore. Tried the starting procedures again...Ryobi product would not start. Called Ryobi tech support again...waited 40 minutes before a tech (Jim?) answered...he hung up before I could pick the phone up. Went through Ryobi blower staring instructions again...Ryobi blower product still does not start. I will try Ryobi tech support again 8/13/12, but will change brands immediately and post Ryobi product failures comments if Ryobi does not help or get this Ryobi product working immediately. Very frustrating and disappointing.NH 8/11/12 2:03PM
-
I bought a Ryobi Angle grinder. Little did I relaize they don't make any replacment parts. No wire wheels or abrasive discs. Why would Home Depot even carry a product that you can't buy replacment parts for? Do not buy RyobiPJL 6/28/12 7:32PM
-
My family bought (as a gift) a Ryobi Sliding Mitre Saw (1800 W) in July 2010. It's stiil working but, not properly. I use it for home cutting every now and then a pice of wood etc. This product, now cost $299 (for 2000 w model)should last (for home use) a lifetime. I believe its something wrong with the triger/switch which its not working 'smoothly'. I was at Bunnings to resolve this but Ryobi's Rep was saying that I should go to a repair shop and have it fix, obviously to pay myself for repairs. They (Bunnings admited that in that month (July 2010 ) they sold quite a few of those Sliding Saw (1800 w) but because I don't have a receipt they could not help me. Ryobi Rep was very arogant and was rude (I think his name was David, but I'm not sure as he did not have any tag name etc.)If this issue is not solve soon I will give up on Ryobi products from now on.Steve L. 6/24/12 11:04PM
-
Purchased a ryobi powerhead, it has been replaced twice already since 06/20/11. Also purchased a hedge trimmer attachment, it has been replaced twice and is now not opperating again. Ryobi customer service reps not helpful and in fact hung up the phone.I will never purchase their product again.Anonymous 6/15/12 2:14PM
-
Same issues with Ryobi durability, it really sucks to say the least. My drill batteries wont hold a charge after about a year! The cost of new batteries is more than what I paid for the whole kit. Very poor customer service once I contacted Ryobi, they really don't care about making quality products. Never buying Roby again.eatf2000 5/14/12 7:31AM
- Submit your comment >>
-
just bought cordless edger, asked store staff to add additional spool to my basket. got home and saw it cost $20! if I bought 3 more, it would equal cost of edger. These rolls are not only small, they do not say anywhere how long they are.
I tried to contact Robyi's site and instead of letting me write them, they kept kicking out of the contact page to show me page after page of their products. I am returning both products to Home Depot and going to a product that I know and trust. Each little spool of the refills can't have more than 10ft but these greedy people don't have ethics to even tell you, just overcharge. thank god I only have to deal with Home Depot to return products, these Robyi people apparently don't want their customers contacting them.Linda 4/5/13 3:17PM -
I made a complaint about my 4-cycle trimmer that had broken, replaced and broke again. I was a very unhappy customer. Their rep Mr Nolin emailed me and called me. His service and promptness was amazing. I have not seen this in a company in years. I am more than pleased with his service.shirley76065 12/12/12 9:24AM
-
I have three power drills, my Ryobi is the best, most power, longest run time and with no hands holds the screw. The only problem is we got a bad battery right out of the box. I called on a Thursday got through the first time and a customer service person (Matt) had us a new one at our door Saturday morning. Doesn't get better than that hese days. Gold star service.Anonymous 8/8/12 2:45PM
- There are currently 0 Employee Comments for Ryobi.
Be the first to submit a comment from an Employee >>
| Share With Others |
|
|
| Awards |
 We are proud to recognize the companies providing the best customer service each year within their industry. |
| Comparisons |
| Check out these popular comparisons of Ryobi customer service versus other companies: |
| Company Replies |
| Authorized representatives of Ryobi can sign up to reply to any of the comments found on this page. |
| Contact Information |
|
Customer Service 800-525-2579 Ryobi customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
|
| Corporate Office |
|
Locate the Ryobi corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.
|
| Get Help Online |
|
Get immediate support for your Ryobi questions from HelpOwl.com.
|
| Reviews & Ratings |
|
View thousands of Ryobi user reviews and customer ratings available at ReviewOwl.com.
|
| Ryobi Manuals |
|
Find free Ryobi manuals and user guides available at ManualOwl.com.
|
| Company News |
|
University of North Texas installs new 6-Up Ryobi 755 Press & new proofing system ... of its printing needs in-house, providing the quality and customer support UNT Printing and Distribution Solutions has become known for across campus. ... Ryobi Drill Recall Initiated on 455000 Cordless Power Drills For more information on this drill recall you can contact Ryobi customer service at (800) 597-9624 between 10 am and 7 pm EST during the week. xpedx spotlights Ryobi 920 Multicolor Press He also noted that every printer who buys a RYOBI press gets access to the full range of business and technical support from xpedx locations in the US and ... |
