Ryobi Customer Service

One of my 40V mower batteries that came with my Ryobi mower failed and is still well within the warranty period and I have been trying for 18 business days to obtain the shipment of the new batter for which an order was placed by customer service. I followed up nine times now with customer service and they cannot even tell me the status of the order for the replacement. This is by far the worst customer service experience I have ever encountered. I will never purchase products from this company ever again.

Ryobi!What a joke.No parts available,machinery absolutely rubbish.Will recommende to no one

The rudest and with deniability above and beyond. Called about a missing circular saw wrench, that is supposed to be attached on the saw, that was missing. Was told they don't carry the part anymore and I would have to purchase one from a third party. Asked to speak to a manager and was told that a manager would tell me the same thing. I then said repeatedly that I wanted a manager she finally said I will have one call you back. NEVER HAPPEND!!

Ryobi customer service never responds to emails. I had to can their main office switchboard in order for someone to call me back. When he did he was useless. He had nonidea what to do. He litterly told me he is only calling me back to get my feedback. My message for a call back was to get a warranty ticket on a tool started. This guy sighed and said " looks like a ticket was started" but he couldn't tell me when or by who. He was lieing. I used the awkward silence to force him into starting a ticket. Ultimately he told me I would be getting a new tool in the mail. That's been Weeks, the tool has never arrived!

Ryobi tools have taken a turn for the worse. Cheap and short lived. The batteries are the same. Customer service is near impossible to contact. The Website is about as user friendly as an AOL cd would be today.

Absolute rubbish.I have sent at least 5 emails in the last 12 months and still waiting for a reply. One was sent more than 1 year ago ?

Beyond terrible customer service. We sent the battery in for replacement as it stopped working and we had a full warranty. They took the battery and we have not heard back from them at all and absolutely not getting any information back. It looks the only way would be to take them to the small claims court

My experience with ryobi is terrible like others have reported. My power drill works fine but the powered lawnmower is a lemon. You also cant reach a technician to ask questions.

Ryobi Is Crap

I purchased a Ryobi 40V HP Brushless 21 in. Cordless Battery walk behind self propelled mower in Sept. 2022. I had never put the handles down for storage, until a few weeks ago. When I pulled the handle up to use it one last time, it would not start. I have had many conversations with Ryobi to find out I would have to take my mower to a licensed dealer over 1 1/2 hours away. Round trip 3 hours. They said I could ship it to them, really! A lawnmower ship it, that is joke. So decided to take it to a small engine/ lawnmower repair place where I live. He found out that the wiring was bad and needs a part. He is not sure if Ryobi will send him the part since he isn't a certified Ryobi dealer and they are also not sure if they have that part available. I spent almost $700.00 and I have a mower that is not backed by Ryobi and may not be able to get the part. How can Ryobi treat customers this way? They truly do not care.DO NOY BUY RYOBI!

I loved my Ryobi until I had a problem! Only 7 MO's owned narrowed it down to the mower. Took it in to be checked out yesterday the 11-7-2023 called today they haven't even looked at it to tell me what is wrong. They said couldn't have it done by the week-end might even take 90 days to get a part. It Takes me 45 minutes to get to the service center which is ridiculous that you only have one in this area. I need my mower fixed I'm very frustrated. They sell Ryobi at Home Depot and Lowes probably other places as well and you only have 1 service center. $500.00 bucks and It's just setting at the service center. What can you do to make me happy in buying Ryobi products? I love the way it Mow's, the way it handles And I'm sick that I can't move my yard. I live in Beaumont, Ca in Riverside county!

Bought a Ryobi Crosscut lawnmower last year. The other day the lawnmower quit on me, I put in a fresh battery and it still won't work. Contacted the service desk and was told to check the spark plug. I guess the girl who answered the text doesn't know that an electric mower doesn't have a spark plug. Anyway, she sent me a link to a service technician but it appears one has to pay $5 before you can talk to a service representative. That is unreal!
Then I find out that there is no valid Ryobi repair shop in the Rochester, NY area that can work on your electric mowers. I thought you people had a good product but apparently you don't stand behind your products. I found a local hardware store that will look at it so hopefully it will be fixed.
I will no longer buy a Ryobi product nor will I recommend it to my friends.

Horrible Customer Service. Wait time on phone an hour and a half. They say chat and texting are much faster so I hung up at their advice to find out that you need to be American to use these services. Get back on the phone for a couple hours of hold. Yes my lawnmower is faulty, yes it's under warranty. Given contact info for an authorized server location only to find out they're out of business Now to start all over having to get through to elusive customer service reps. Explain what happened only to be told they don't have any other service repair places in Edmonton. WTF? Now I'm told the next closest repair place is two hours away. Oh and if I can't travel that far I'll have to ship my lawnmower. Absolutely ridiculous!! Ryobi customer service is non existent.

So my awesome p1104 lawnmower has lasted me 3 years. Worth the buy. But when my handle broke I went online to purchase a new handle. There was too many options. Ranging from $1-$41. So I called to make sure I'm getting the right one and the person who picked up the call after 30 minutes sounded as if they were not interested in helping me. They said it was $9. I said ok but is it the left or right. Or both? They simply said they don't know and said they will transfer my call to ryobi and immediately did just that. But they transferred me to the same department!!!!wth

Ryobi Tools USA has probably the worst customer service I have encountered in my 68+ years. Will never ever recommend their products to anyone. They are beyond terrible. I've been dealing with an issue for over 1 month. Been shuffled on email to different people that ask the same stupid questions and never reply with an answer. Bought one of their battery operated buck fan misters less than six months ago. The external battery cover broke off and therefore lost the battery. I was willing to buy replacements. Told by Ryobi parts department and was told the battery cover was obsolete.(OH REALLY). What B.S. Now I'm on an endless phone loop three times for over an hour each time. No one ever answers. Tried their text chat system. It refuses to understand my reply. THIS IS BY DESIGN, no company can be this inept without doing this on purpose.

Don't buy RYOBI lawn mower if you expect to be able to have the product serviced. The nearest place that would service it is 40 miles away. (2 places for the entire state). The mower hasn't even made it through an entire season. Piece of junk

I have 40v Ryobi Mower that didn't work. Tried calling Ryobi with no luck. So I called their service centre. The one closest to me was Ace Parts & Service. They took care of my mower in about 1hr. I was in and out. Those calling Ryobi just STOP wasting your time. Go to their website, find the closest service centre and call them directly

Ryobi quality and service has plummeted to a new low. 40v string trimmer failed for the 2nd time, still under warranty. It's been a month at service center, they tell me Ryobi has not responded to parts request yet. It takes Ryobi over a week at a time to reply to my emails, usually with a non answer.
The repair center has a giant pile of Ryobi tools waiting on parts, and they tell me the will probably tell Ryobi to pound salt soon as the centers reputation is taking a big hit do to Ryobi service.
Ryobi tells me it could take 90 days to resolve a warranty problem. 90 days?? That's beyond ridiculous. 90 days is a season.
Since changing over to all the 'green' tools, I've had problems. The blue tools were so much better. I've got over 30 tools including the outdoor stuff, ma be changing brands.

Ryobi service is TERRIBLE. I own 2 40 volt mowers and both stopped working for different reasons (not battery). Nearest service center is over 60 miles away. After 2 hours on the phone I was told by the rep that they would send me 2 new mowers. It turns out that was a bold faced lie to get me off the phone. After 2 weeks I was able to connect again and was told they don't send new product. I explained what I was told and the rep accused me of making it up but said she'd escalate the issue and track down my call since they're all recorded. Today after 2 weeks it is apparent that was another lie. I have the rep's email but she has not responded to repeated emails. I now spend wasted hours waiting on line for a call back. If you're thinking about buying a Ryobi tool I encourage you, DON'T DO IT. If you already own one and you're close to a service center, good for you. If you're not close, good luck. You're not likely to get any help from Ryobi.

My battery for my Ryobi lawn mower died only after 1 year. Tried for 2 days to get in touch with Customer Service. Finally on 9/27/2023 I spoke with a Representative who couldn't give me an order number, confirmation number or a tracking number and told me to call back in 2 days for the information but did say it would take 10-14 days to receive my order. Needless to say, I called and called and called and couldn't speak with anyone. Called again, requested a call back, and it took 5 hours for someone to call me back. When they did call back 10/02/23 all they could give me was an order number and confirmation number - no tracking number and told me my order wasn't placed util 9/28/2023. Hmmm, I called as soon as they opened and it took them a day to even process my order???? Not good. Here it is 10/07/2023 and I still can't get a tracking number for the replacement battery and charger. No good Customer Service. All I want is a tracking number that's it. It's just about time to file a complaint with the Better Business Bureau and ?????

i purchased a ryobi 6ah battery about 3 months ago because I didn't save receipt they will not warranty it also have a 4ah battery that went bad and cant match to what tool i came with they will not warranty it so much for 3 year warranty don't buy ryobi tools

I recently bought a Ryobi stick vacuum I love my Ryobi products This product does not work! It does not suck into the collection tub. It just fills up the tube and blocks. When you remove the collection canister all the dirt you have collected is just sitting trying to get into the collection canister So disappointed. In my opinion this product should be withdrawn from the market as it is ruining the reputation of Ryobi

My battery string trimmer broke just after a year of use and customer service is literally impossible to reach.

I have a comment to make that I wrote in Word; no special characters and copied into you Comment Space. When your website told me it was HTML I took out all formatting (tabs). But it still told me it is HTML. I am NOT a computer geek and have no idea what that means - nor how to correct it. So I am typing a briefer account here (without the luxury of time saving copy/paste) but it is without the receipt, warranty and contact information that was in the previous email text. See below for my suggestion as to how I can get that to you.

Basically: I am very annoyed at how difficult it is to get through to anyone at Ryobi for waranty service (no such problem if I want to spend money on a part. I got thru to them quickly). I have been trying to get through to the Warranty Department via phone since March (50+ hours in queue, different days, different times of day) trying to get my lawn mower taken care of while it was still under waranty. It was having intermittent issues back then. Then this Monday, when I went to mow my lawn, it had moved past intermittent - AND WOULD NOT START AT ALL. I spent Monday checking and cleaning all that I am permitted to check and clean and still keep my warranty - hoping that would fix it since I could not bear more frustration in queue with no answer). It didn't. So, on Tuesday I spent another 5 hours trying to talk to someone in the Warranty Department (this time I was offered to press #1 for a call back at their convenience). I waited 4 hours for that call back - unable to make phone calls I needed to make in case you all got a busy - and didn't call back and unable to leave the house.) When they called back (1 hour past your published quitting time so I was almost out of the house) I was then transferred to a Supervisor (Marion). She needed to confer with the Technical Department and promised she would call back the next morning (09/27) at 8:00AM. But by 1:05PM on 09/27 I was STILL waiting. Enough already. I want my warranty to be honored. And I want MY Valuable time to be respected.

At this point, since I can not get through without giving up even more of my valuable time, and since promises to call me back are not being kept - I do need to buy a replacement (today) to mow my lawn before it grows too tall to be cut by a Ryobi. I will go to Home Depot TODAY to buy that replacement, A REPLACEMENT FOR WHICH RYOBI NEEDS TO REIMBURSE ME (under warranty) - $308.99 at all of my local Home Depots (that includes Sales Tax). I have all the info you need, receipt info, warranty info, numbers off of my machine, etc. - but can not get it to you since; 1) You don't answer the phone, 2) You don't return calls when you say you will, 3) Don't answer snail-mail letters (I sent on to Ryobi HQ on June 7) and 4) You don't have a published email address. I don't have a cell phone to make it more convenient for Ryobi (I don't need one and would rather spend THAT money on more important things - like gas for my car these days). I also don't have an email address (letters or phone calls work fine for me) AND I WILL NOT GIVE OUT MY CONTACT INFORMATION ON SUCH A PUBLIC FORUM

So here is my only solution (that I can think of)

My friend does give her permission for you to email her with a Ryobi email address (or direct phone number - no excessive wait queues) of someone at Ryobi who I can reach to give whatever info you need from me to get this in motion (TIME IS OF THE ESSENCE as I do not have 100's of dollars just sitting around to spend on replacement lawn mowers AND my CREDIT CARD BILL WILL NEED TO BE PAID ON 10/25 (I'll need the reimbursement - IN HAND - by that date). Her email address is the one provided in the answers to your questions below. You WILL get an out of office response. Even so, emails are getting through (so don't worry)

DO NOT SAVE IT NOR USE IT TO SEND HER ANY PROMOS OR OTHER STUFF.

It is NOT her lawn mower, so it is not her problem - she is just trying to help me to reach you and should not be made part of data collection because Ryobi is not available by phone, does not have a published email address, and doesn't return phone calls - when promised.
Thank you

I was on hold for an hour and fourteen minutes even though customer service was closed for the day
I called the next morning and got a call back when I told woman in customer service what happened she said how can I help you?
Directions are terrible and staff is slow and ignorant
They all need re training or to lose their jobs to realize that they should give better service
I'm buying a different brand not to deal with total incompetence of this company. Stay away!!!

So I have a self propelled 40v mower that was cutting out on me. I made a note on line and got a call from the customer service team. I was blown away how fast they took care of it and wanted to make it good. Actually blown away!

After reading some of the comments regarding the ryobi battery lawnmowers, I wish I had never bought one. However, while I have only used my new lawnmower self propelled (top of the line model) several times, I'm not unhappy. Having said that, there are two suggestions regarding this model that needs to be addressed. One...notch the speed control because either by itself or me accidentally sliding it, it changes it's position and you are either chasing it or pushing it. Secondly, the lawnmower deck at the rear has a safety plastic guard. It's painful to have to pull the lawnmower backwards when in manual mode because the lawnmower is not only extremely heavy but the guard catches on everything. Hopefully I'm not going to run into battery problems like what appears to be too many ryobi customers.. I purchased the lawnmower about the second week in Aug. 2023.

The after sales service proved exceptional. The supervisor resolved the issue immediately and effectively. Despite the fact that there was a technical problem with my ryobi blower and had difficulties to repair them under the warranty in my region, the supervisor intervened and resolved the issue. I am more than happy to continue purchasing ryobi products in the future and recommend them.

I like ryobi tools. Just wanting them to make a 3" 4" 5" cutting guide for my speed SAW Rotary cutter. Instead of only having the one that comes on it.

Ryobi makes VERY good lithium battery powered tools and I'd stand by them in a heartbeat.
It may be a PITA to register your products, but with the expense of new cordless equipment, I CHOSE to make the effort and take the time to photograph my receipts to complete the warranty with Ryobi and the initiative literally paid off. Sorta.
Ryobi is sending me a new 4AH 40V Lithium battery to replace one that failed within the 3 year warranty period that Ryobi offers for their 40V batteries.
The biggest "hassle" in the bunch was providing documentation for my purchases, which I had handy on my computer.
I can effortlessly wait a while before receiving the replacement battery since I have several interchangeable batteries and can use only one tool at a time.
Good news: The whole process took a max of 15 or 20 minutes
Bad news: The lithium battery is on "back order" at present.
No ETA is available, as of ordering, but I'm not dead in the water because I purchased 3 different 40V Ryobi tools and the batteries will interchange easily. As for what to do with my failed battery, the instruction was to take it to Home Depot for recycling.
Do the paperwork, y'all.
It is not a waste of time.
NOT taking care of yer biddness IS an irresponsible waste of YOUR time and YOUR money.
Do the things. Register your purchases with the manufacturer.

Just receiver the ryobi One flash light, works great, like the adjustable head,adding it to my other ryobi One tools

I had an issue with one of the batteries for one of my ryobi priduct. I called service and got Alyssa. She was awesome! Problem resolved. Wait time was acceptable and they let ne know how long I had to wait. They were spot on. Good job !!

This is Judy W. leaving this review. Ryobi Customer Service reached out to me through email in March. They read my previous negative review of one of their products. They didn't want me to think badly of all of their products so they wanted me to try one of their other products that was different that might meet my needs. I was so impressed by how kind and helpful Casey Crumrine and Katie Whitney were in contacting me. I would now like to give this company the highest Customer Service Rating ever. I have never had a company personally reach out to me before and want me to be left with a better impression of their products. I just received the other product they sent me with the battery and charger included. I'm so excited I can't hardly wait to use it. Thanks Ryobi for giving your Customers the best experience ever and trying to meet their needs.

I live on the big island of Hawaii where plants grow fast and all year around I went through for battery powered weed eaters all good name brands before I got my Ryobi the rest were toys that Ryobi just goes and goes and goes it's amazing thank you very much for producing a battery powered weedeater that's not a toy but it's a tool

on my ryobi string trimmer, there is an arrow for respooling some line. I don't know if that is the direction to wrap the line or the direction to turn the spool (and these are opposites). I would suggest adding the word "line" or "spool" (or a symbol universally understood) to future models

I brought a Ryobi power washer in for warranty repair a month ago. Ryobi referred me to a hole in-the-wall moped shop as a repair center. They just got around to looking at it and tell me that they are waiting for Ryobi to send a replacement as repair parts aren't available. I might have another 3-5 weeks to wait. I've got a bunch of Ryobi tools that have worked well. But if you ever need a warranty claim, good luck.

Purchased 2, 1/2 drive wireless impacts for Christmas, One froze up totally 15 days after Christmas, second impact lost power and would not un- screw anything by March. Both have been repaired after 11$ postage each to send to repair station. That's two of two that failed. Would I purchase another Ryobi product? You tell me!

Just wanted to say Mahalo(Thank you) from Hawaii. I had a couple of little questions and called costumer service your people were so fast friendly and helpful. I really wish I had gotten there names I just felt the need to let people know that your service is one of the best I've experienced. Thank you and I'm a loyal customer.

Customer service phone line was extremely helpful in getting the app up and running again after I had a power serge. App said GDO not connected. I had to get a ladder, add opener and reset the WiFi from the unit. Ran through the set up again and voila. Now I'm up and running.
Thank you for all your help Ryobi!

I called Ryobi Customer Service, on 7-12-2019, 1-800-860-4050 around 2-3pm, PDT. I was on hold for slightly over 30 minutes, Probably not the best time to call, could have been shorter but the results were well worth the wait! Unfortunately, I can't recall the man's name. I recently purchased two Ryobi Cordless 40V tools, one hedge trimmer model RY40602 and one Head Unit RY40006 with String Attachment RY15523A, both products came with battery and charger. My call was to clear up my confusion as to which charger came with which tool as I had opened them close together on the floor, even though I had read they were interchangeable. I would then go online to register them.

This man cleared up all my confusion and questions with very detailed answers and went further with many extra suggestions about the batteries/chargers and their use and long term storage when necessary. He even offered to register my Ryobi products over the phone. We went thru the registration process.



I can't express what a great experience I had talking to this customer service person. He was way and beyond what I have experienced with other companies customer service employees. He was simply outstanding in his knowledge and assistance. What a super reflection on Ryobi products along with the excellent experience I had when buying them at Home Depot, Issaquah, WA.



Please thank him again. He is the epitome of the prefect customer service person.

Hello Ryobi. My name is Tony Graham and I have a small problem with a battery. For Fathers Day almost 10 months ago my wife bought me the bag of Ryobi Tools that includes Skill Saw, Drill, Saw-Zaw Radio and a Flash Light. I truly love each one of them . I kind of thought to my self that's a lot of tools for just one battery and one charger but I just kept it on charge until last week I went to use the Skill Saw and the battery would not work. I thought maybe I had not placed it on the charger good enough so I replaced the battery back on the charger and the base would only flash red and never stopped. I took the battery back to Home Depot and tried to explain to the sales person that something is wrong with the battery. He ask me where the other battery was and I told him it only came with on charger and one battery. Sales person advised me that there should have been one charger and two batteries and that because all these tools are in a bag that they sometimes get the batteries taken from the bag. The sales person advised me there is nothing he can do about bout the bad battery or the missing battery. I ask him could I not bring just bring him the bad battery and switch it out and he advised they don't have the extra batteries to do that and it is their policy to not exchange batteries. So I have no other choice except to turn to you and pray yall can help me. I truly love everyone of my tools and would truly love to keep using them. Is there ANY WAY POSSIBLE that you may be able to replace my bad battery PLEASE!!! and although I know it is not yalls fault at all or responsibility is there any way that you may be able to send the extra battery that I assume was stolen from the bag before I bought it. Anything at all yall can do would be much appreciated. If your not able to I also understand that as well.

The fan blade on my leaf blower broke. I researched the item and realized that this particular blower had a recall on it for having a faulty fan blade. I contacted your customer service. The person i spoke to was knowledgeable, courteous and extremely helpful. He told me that they would pick up the broken unit and replace it. I boxed it up and FedEx picked it up. I received my new one in approximately 10 days. I just wanted to thank you for your excellent service

I have been using Ryobi since they first came out with the first style of the dark blue. I like the drills, circular saws. Glad they finally have the lithium ion batteries. I wish they would come back with the first Wet vac that they had. Holds about 1 gal. I still have mine and It is starting to wear out.the newer ones are to big. The 1 gal size is great for walking around the house and cleaning the corners without moving furniture. Dog hair and dust bunnies pick up quick.its also great to clean up the work bench and craft tables.

Thank you very much for your customer service support. I recently called regarding a battery and charger for my expand weed eater and the service was above and beyond that which I expected. I will order ALL of my tools from the Ryobi company in the future. And, I will tell everyone else who is looking to purchase any tools to go through Ryobi. The products, service and support could not be any better.

Bravo, seldom does a company go out of it's way to provide fabulous customer service. Any your company has done just that.

Thanks again for your product(s) and your continued support of those said products.



Dean Brady

The customer service for Ryobi is the best ever I recieved .That alone make buying there product well worth it..

I absolutely appreciate the no hassle return I got! I was expecting to have to put up a fight to get new batteries for my lawn mower and weeded but instead I got amazing customer service and speedy return for these batteries! Customer for life thank you

bought edger, battery worked once and would not recharge. called and after running a test they are sending a new one to replace it.

After reading reviews I was expecting the worse but was pleasantly surprised by Ryobi customer service. I found that 3 of my 6 batteries were no longer working right after less then a year.

I contacted Ryobi, the Rep was very helpful (american too, quite unusual these days). She took all my information and told me replacements would be sent in 7-10 days, they didn't even need the old batteries sent back.

Now 7 days later I received 3 new looking (probably re-manufactured) p108 4ah batteries. 2 of the 3 that were not working were p107 1.5a.

Sorry to hear that so many have had so many problems with Ryobi customer service but my experience couldn't have been bettter. Just hope they do something about their battteries as they seem to have problems and this shouldn't have happened in the first place.

Not exactly Ryobi customer service, as the tool in question was still under its 90 day no fault guarantee. I took it back to Home Depot instead.

I'd purchased the small power inflator at Home Depot in June for $20. Reason because one of my cars tires has a slow leak, and needs 20 pounds or so of air added every few days. Instead of fixing the tire, I thought it would be a good chance to test out this device.
It worked well for a month or so, then suddenly after a couple minutes of use, it would get a LOT louder, and put out less air, but it still did the job. After two and a half months, it finally started getting HOT after a couple minutes use and I smelt burning plastic.
So, since it was still under its 90 day easy return guarantee, I took it back to Home-Depot. Ofc I had the receipt still. They took it back no problem, and said I could either go get another and come back to the service desk, or get a refund. I chose refund. I would have given it another chance, because it's the first Ryobi tool I've had that has failed. And I've got like, a dozen different battery operated Ryobi tools purchased over a 15+ year period. I got my first set when they only had Ni-cad batteries.
Anyway, I got the refund, then purchased the other Ryobi inflator. It was only $15 more, and the on/off switch, and digital readout, and that you can run it without having to squat is worth the extra bucks. Hopefully it'll be better in the long run.

So aside from this one cheap tool, every other Ryobi cordless tool I've purchased, including several 4 amp hour Lithium Ion batteries, have worked great. I love Ryobi and have never needed to deal with their customer service. Maybe I've just been lucky? The only negative thing I can say about Ryobi is, their old Ni-cad batteries sucked. But once they came out with the new Li-ion batteries, it's been no worries and every tool has worked wonderfully.

Love it! Lighter and shorter for us short women. I've used a bunch of different brands over the years. Any thing's better than the old edgers. This was the easiest to assemble and first time start was amazing. It's AMAZING! Time will tell. Two thumbs up...from a woman!