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I bought a Ryobi jig saw,
model # J S 481l. All of a suddwen I can't change blades because the slot in the holder head will not return to a front facing position
but remains at about 30 degrees off center. Home Depot people are no help, the last one said oh well! that's tough and walked off. any ideas?Anonymous 11/26/13 7:50AM
What a disaster. Ryobi's handling of the P113 battery charger recall is the worst we have ever experienced. A month later we still don't have a replacement. Every time you call they have a different "procedure" for how to get yours and return the bad one. This morning I spoke to a Customer Service Rep (moving up the chain from the basic recall assistants) and she was the rudest yet. She should be terminated -- wouldn't even let me explain just wanted to transfer me to some handling the recall -- never got her to understand they were the ones who transferred me to her!!!!!! I thought Customer Service Reps were supposed to LISTEN and attempt to resolve. Well good luck with this crowd!!!!!Anonymous 11/22/13 8:53AM
Purchased a SS26 weed whacker and used it 4 times and the spool of line ran out. Tried to follow instructions for re lining the reel and couldn't do it. Decided to try re spooling the trimmer and couldn't remove the plastic spool cover. So before destroying the unit I called the help line. There response was I needed three men and 2 channel locks to take it off. lol seriously. Tried this and couldn't remove it. Then I took it back to Home Depot (30 mi drive each way) There tech took 40 minutes and a vise and strap wrench to undo the reel. By this time the plastic cover was totally stripped out. Now I have a different line unit through only the help of Home Depot. But out of time to try this one. Never again will I purchase from Ryobi.sam 9/30/13 5:34AM
Purchased lithium battery string trimmer from HD. Product was returned under warranty program to a Home Depot repair center. It has been one month and the product has not even been serviced. Called Ryobi. They have no control over the repair process. Called Home Depot. They will give me updates on the status of my string trimmer. Basically, I do not have any idea what is actually going on with this process.Anonymous 9/4/13 7:31AM
Customer service rep not helpful at all. Authorized service center A & C small engine very rude and dishonestBanRyobi 8/15/13 7:37AM
Ryobi is the worst company ever. Our weed eater was leaking oil and ryobi said they wouldn't cover it because we dropped it or something. We had only used it 3-4 times and never dropped it! So, I tell the service center that I do not want it fixed, to put it back together and I will pick it up. I go to pick up the weed eater and the guy throws it in the back of my truck. When I got home, I realized that they didn't even put the motor back together. I call the Ryobi service center and they said they couldn't and wouldn't do anything about it because I called and said not to fix it! The warranty is fraud and I will never buy Ryobi again!Cristina 7/25/13 7:40PM
I purchased a Ryobi T430 wheeled trimmer 3 months ago, have only used it 3 times because it cuts the line after only a couple of minutes of use. You can feel how sharp it is where the line comes out. Checked others at the Home Depot and they are all the same (or worse!)Anonymous 7/19/13 4:58PM
Ryobi weed eater model RY28040 is not worth the money, does not hold up. Line feeders don't work, do not have an air filter and customer service sucks. Eight weeks to have repairs done. Do not recommend.Bill 6/26/13 5:39PM
Batteries are crap! Have had 2 sets, neither lasted much over a year - supposedly have a 3 year warranty but not worth the hassle of doing the exchange! Will throw my tops in the junk pile and go back to DeWalt for my cordless tops!
PS - Am sending batteries to your recycle program.dusty burton 6/1/13 7:03AM
Ryobi uses rubber hoses on their equipment that ethanol gas eats through. This is why many of you including myself after one season of use the equipment fails. i bought the 99 dollar two cycle blower and the ethanol ate through the hoses is the gas tank the tank replacement was 1778 plus 12 dollars in shipping. Making it one third the costs of a new unit. Ryobi has been made aware of this issue on more than one occassion and will not provide replacement costs to their customers! Stay away from this company!Ryobi technician 5/17/13 7:03AM
Purchased an 18v autofeed trimmer last year & worked great but this year it wouldn't autofeed. Exchanged for a new one which worked fine just once and now that doesn't feed. Will return and purchase a different brand as Ryobi is not a quality brand.Anonymous 5/16/13 6:15AM
I have the Ryobi HP41L small 4 volt drill motor whose battery has died and contrary to what is in the user's manual the battery is not replacable. The user's manual goes to great lenghts to explain how to open the drill up and disconnect the batery and also goes on to tell you that the batteries will not last forever and will have to be replaced. However, the parts department and technical service tell you that this unit is designed to be competely disposable. Talk about a waste of resources. Unfortunately, this was a very handy unit for getting into sdmall spaces but if there was ever a bad design, this is it.Anonymous 5/13/13 9:07AM
I bought a hand-sander, a Ryobi NS-40. Nice tool, but a clamper wore out. I have bought lots of Ryobi tools and still use them, but if this is going to be the way things are, then Ryobi will not be my choice, ever again.
I have to buy another clamper for my NS-40, and found Ryobi does not honor their replacement parts. They are "solly, no rogner avairabre".
I will only buy USA-made tools from now on.
Ryobi -- you lost a customer.skeffr 5/12/13 9:09AM
I have several Ryobi tools.Your power tools are great but your 2 stroke engines leave a lot to be desired.I have 3 off your 2 strokes & ihave had nothing but grief from them.If I donot receive an answer I will never recommend Ryobi again.I am sick & tired of pulling my shoulder out trying to start them.ryeoell 5/11/13 2:13AM
36 volt lawn mower used to mow 250 sq meter lawn 3 times now will not start. go to Ryobi site no help and the contact us option does not open
I am very disappointed as I have a lot of there products that have worked well, but they do not want to know if you have a problemBill 5/10/13 11:29PM
The people at Home Depot sold me a RY40100A cordless lawn mower without a battery and charger and then they told me Ryobi doesn't have the battery anymore....wow...I have a new cordless mower without a battery or charger.klj 5/1/13 8:41PM
I purchased a Ryobi blower/vacuum model RY09053 in Oct 2011, I used the blower for one season and it would not start anymore. I took it to an authorized dealer and I was told that the carb was shot and it would cost $100.00 to fix. I only spent $99.00 for the product. The company advertises a 3 year warranty but only covers the carb for 90 days. I took it to my neighborhood Garden Center and they would not even touch it. I am telling everyone I know not to purchase this product. I called customer service who were of no help. Remember to Buy American, terrible product, the warranty is a Fraud.JJS 4/22/13 12:01PM
Purchases an Edger a year ago with a 3 YEAR WARRANTY. Would not start brought it to an autherized service center and they turned it into warranty department at Ryobi. Was not covered because they only cover the fuel system for 90 days, They doen't cover the main part on the edger? It didn't say that on the box were the big bold 3 YEAR WARRANTY was printed.Ryobi Sucks 4/18/13 7:02AM
I bought a blower about a year and and half ago.
Now it won't even fire.Had someone look at it and told
me the piston was etched on it. This is one of the
worst products i have every purchased. As far as the
quality not worth two cents.Would never buy another
one of these.It has a three year warranty.But you have
to send it back and pay for postage. Not even worth the
postage to send it back.john jones 3/8/13 7:20PM
I have a 26cc Ryobi weed eater taht is the worst piece of lawn equipment I have ever owned.I had an old 31cc that I used for years until it wore out.I was told that the old one was made by MTD and the new one is made by Ryobi.Both have the add on attachments.I won't buy another Ryobi product due to the service I have gotten out of this last one.Jim 2/18/13 2:42PM
Bought a pole saw at Home Depot and the extended warranty. Within a month, the chain kept coming off of the tract, making the saw unuseable. Called Ryobi... they said any "chain and bar" issues are considered wear and tear and that I would have to take it to a service center and get it fixed at my cost. SO... the pole saw comes with a warranty... AND I bought an extended warranty, but the fact that the chain won't stay on the saw is not covered. Ryobi - never again.mydaughtersara 2/17/13 9:30AM
I was really disappointed with Ryobi customer service this week.I got a new RP 4200 camera as a gift several weeks ago and it had no sim card in it,I took it back where it was purchased,but of course that wouldnt help.I called Ryobi customer service and was told that I could purchase one for 35 dollars plus shipping.All of my tools are Ryobi but No-More.Bob The Builder 1/31/13 1:00AM
Michael Donnelly go figure Ryobi !!!! would stand up to there products, at least you would think so. right? Well they DO NOT they are selling garbage and making a boat load of cash. I had bought a HPL 50 Hand Plainer 4 years ago used it once the first time I bought it just to see if I would like the tool. Well I did so I put it away to keep it for another day. I finally had a use for the tool and went to put it to use. Well with in 20 minutes the belt broke. So I went to home Depot ( a store that sells there tool) and found out that they do not carry drive belts for it , so they gave me a number where I can get one, no thats not even possible because the model has been discontinued and there is no place to get one. Ryobi head quarters even gave me the brush off. I also had bought there other tools and now that Ryobi HQ and the other tech, customer service of Ryobi were not able to stand up to the tools they sell I will not buy Ryobi ever again. Saying that I just want to say THANK YOU RYOBI FOR BEING UNPROFESSIONAL IN YOUR COSTUMER SERVICE. IF CORPORATE TREATS THERE CUSTOMERS BAD THEN SO WILL CUSTOMER SERVICE AND SO ON. This tool has only has 35 minutes on it. Meaning it is NEW yes NEW and now its just a New peace of - - - -.bad rep 1/30/13 3:46PM
Just out of warranty my 840 Chain Saw works only occasionally, obviously due to a switch fault. Nearest authorised repairer to Bristol over 70 miles away. Nobody else can obtain spares.
Worse is the almost impossibility of making contact with this manufacturer.
Certainly will not buy Ryobi equipment again.Mike 1/22/13 4:43AM
I purchased a Ryobi power jet cleaner RSP 4121, and after approx. three years and only use it around 3-4 times I needed to replace rubber O rings on the pressure hose and gun (I accept that) .
But when I contacted Ryobi service I was told to shop around hardware stores that they did not curry any spares for the pressure gun O ring.
After waisting 3-4 days and still did not managed to get those substandard O rings.
I will never again buy Any Ryobi products again and suggest readers to do the same.
JohnJP 1/21/13 8:53PM
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just bought cordless edger, asked store staff to add additional spool to my basket. got home and saw it cost $20! if I bought 3 more, it would equal cost of edger. These rolls are not only small, they do not say anywhere how long they are.
I tried to contact Robyi's site and instead of letting me write them, they kept kicking out of the contact page to show me page after page of their products. I am returning both products to Home Depot and going to a product that I know and trust. Each little spool of the refills can't have more than 10ft but these greedy people don't have ethics to even tell you, just overcharge. thank god I only have to deal with Home Depot to return products, these Robyi people apparently don't want their customers contacting them.Linda 4/5/13 3:17PM
I made a complaint about my 4-cycle trimmer that had broken, replaced and broke again. I was a very unhappy customer. Their rep Mr Nolin emailed me and called me. His service and promptness was amazing. I have not seen this in a company in years. I am more than pleased with his service.shirley76065 12/12/12 9:24AM
I have three power drills, my Ryobi is the best, most power, longest run time and with no hands holds the screw. The only problem is we got a bad battery right out of the box. I called on a Thursday got through the first time and a customer service person (Matt) had us a new one at our door Saturday morning. Doesn't get better than that hese days. Gold star service.Anonymous 8/8/12 2:45PM
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