Samsung Positive Customer Service Ratings - page 2

Hi I had an issue with my TV and one of your best employees helped my mom and I we had no volume on our TV kimo is kis name fixed the issue right away please do forsomething wonderful for him he is the best. He deserves it. Please tell him the two ladies in Phoenix Arizona love him.

Recently I got my Samsung galaxy note 8 LCD panel replaced(Bil No: 4293856371) by SILICA SERVICES, 57/3 KENDUADIHI, BANKURA 722101. I was highly impressed by their promptness and services. I wish them al success.

I want to say thank you for the excellent service I received at Samsung shop in Milton Keynes yesterday. My phone stopped working so Adeel tested it and found out that I needed a new battery which replaced. He was very helpful and patient helping me how to use my phone.Adeel did not try to hurry me. I give him 5 stars.
I highly recommend Adeel and his knowledge

I wanted to take the survey with Samsung after my service call that got disconnected.Vanessa went above and beyond with exceptionally Great customer Service for me about my Refrigerator. I wanted to give her all top ratings, which I think was a 5. The Service Request number was 4149031425. Wish I could have done the survey...she should get a promotion. I feel bad that my phone disconnected to take the suvey

Samsung customer service rocks!
My 2 year old Samsung smart TV stopped showing over the air broadcast channels today. I messed with it several times but couldn't get it to auto program. I found a Samsung customer service phone number in the on screen help menu and called at 10 pm on a Friday night AND THEY ANSWERED!!!! I couldn't believe it. A very helpful and knowledgeable lady ask a couple of questions then guided me through the reset process and waited while it auto programmed. It worked! Holy crap, good customer service. I'm not loyal to any brand of products, I usually base my purchase decisions on price but after this experience Samsung will be my go to brand.
Thank you Samsung,

I was having issues with my dryer a few weeks before my warranty was up, they came to service it and I was told it could be fixed and that they would order parts. A week later Samsung called and offered to give me a refund, I accepted and they have been so helpful from the beginning. I love all of my Samsung appliances and phones! Their customer service has always been so helpful!

I would like to share a bad experience i had with Samsung service .Last month my washing machine had developed some problems and i contacted Samsung service people here.A technician came and after inspection said the motor and some other part has gone and the repair work would come to around Rs.7000. So i said i don't want to repair it and i gave his service charge of Rs.250. I called another technician from a local service center and he could fix the problem with a service charge of Rs.200. Is this how u people make money ..shame on Samsung. I was a very found of Samsung products and in fact my TV ,A/c,Refrigerator,Micro wave are of the same brand.But with this experience i am going to shut doors for the product and will share my experience with all to stay away from this brand. A simple example of how big brands make money...

Thank you to Samsung customer service and support online for helping me... eventhough I recieved the reply too late but still thank you for helping me...

My mobile service but sem proplam not good service my number

Samsung customer service in SM Aura is awesome☺

I would like to thank mr. Who retrieved my phone from flickering☺ i dont know how to post in their page. He retrieved my phone for almost three hours such a legend thankyou. ☺


long hair i dont know kung anong name e. ☺

Would like to congratulate Megan at Warringah Mall store, Thursday 23rd March and hope Samsung recognizes her for my feedback. Megan was polite, courteous, calm, extremely professional and went out of her way to assist me.That is the service that brings people back for purchases. Regards Janette

My phone.got locked i call somesumg to get my phone fixed but after 3 weeks they havent get any of the 3 emails i sent them. Im changing to apple.

Very polite staff on the phone at customer service and in person at the store. Resolved my issue very quickly.

I LOVE THE S HEALTH FREE APP FROM SAMSUNG!!! THANK YOU SO MUCH!
(But the customer care line really needs improvement.)

Please please bring back the gear s1 smart watch I still think it's one of the best I like the way it curves around my wrist and the size of it looks good in don't like those small s2 those are for girls I would like to think the s3 looks good but a slight bigger would be OK and the beZel.. is cool then u might have my vote for the round watches but the look and curve of the s1 is stiLl my favorite so if u could make a new version that would be awesome if think if u did a vote up would c.. that people really like them

I just bought the Galaxy s7. It doesn't have a temperature sensor. Please bring it back. It was extremely useful: Especially to see room temperatures, or outdoor temperatures at venues or camping. Also used it to measure somebody's body temperature and it works and therefore extremely useful to see if someone is ill with a fever or overheating (like when camping) So it's important for health. Please bring it back or make more s4. Of the other sensors use the pedometer most. Heart rate just for fun, not as important. Widgets were more interesting on older phones. As well as wallpaper selections. The next generation of phones should have removable batteries and be water-resistant like s5. Once this s7 phone dies I will fix my s4 screen and use it unless a better phone than s7 comes along. Thanks.

I would like to thank the staff at Melbourne Central who helped us overcome our phone dilemma. So grateful to them for their advice, knowledge and caring to ensure our holiday was not spoiled by dramas associated with a water logged phone. Seriously we cannot thank them enough and hope they get the recognition they deserve.

I was served by John at your store location at the Bergen Towne Center Mall in New Jersey. Very satisfied - friendly and polite and certainly knowledgeable. Also very patient since I'm a bit slow in absorbing the info.

Visited Best Buy at Garden State Plaza, New Jersey. Had a wonderful experience with your rep Antoine at that site. He is very knowledgeable and offered a solution to my problem within minutes. Thank you.

I have an Note 4 phone, Question why didn't yaw load the voice recognition program in the Note phones, like yaw have Galaxy S4 phone. I love that features. Please consider put it back in the series. And is there a way to delete the clear all feature on the in the background screen or a way move from the right side because I always accidentally touch that side of the screen cause I'm right handed, and I like having those pages available when I'm ready to go back to them. Other than that with few exceptions in my operating system the phone great. Oh 1 more thing how do I turn off the security feature every since I downloaded the lollipop upgrade the phone refused to let me go back to the No Security screen. Feel free to contact me for answers on how to fix without rebooting phone, thank you for your time & creation

Had an issue with a front loading washing machine. We live 6 hours from the nearest capital city and 22 hours from the nearest Samsung office. Rang samsung and got the standard call centre......at this point it looked like the standard outcome would apply....."we will send a tech out". "Not to where we are!!". Job number logged and I am 24 hours from making the decision to buy a new washing machine and taking the long and boring 6 hour drive to a shop that sells washing machines. Got a callback from the local Samsung rep/tech 15 hours later and worked through the issue over 4 phone calls and they are posting the repair part out in 24 hours at no cost. This is the greatest customer service I have ever had. I am a elec tech by trade but this means nothing without the manual. The local rep actually talked through the in-house manual and we sorted the problem. Greatest customer service ever

I purchased a Samsung Galaxy s6 last September.Two weeks I began having problems.The new phone was replaced with a refurbished phone. Four days ago the refurbished phone began to have problems with the battery.I was told that I can get an another refurbished phone THAT IS SO A NO NO.PLEASE DO SOMETHING BESIDE A SECOND REFURBISHED PHONE

Thiva is very heplful and friendly while assisting with my service report. Thumbs up!

I had an ongoing (4month) problem with my Samsung refrigerator. After many attempts to get the freezer repaired, Adam was dispatched to my home and I was told that the repair was a basic repair, he could get the parts in 3 days and that he would return the following Thursday to fix the problem. Well, he surely did return, along with a Samsung certified trainer by the name of Steve. It took about 45 minutes and the 4 month problem was solved. I was very happy with the repair and the way Adam handled the problem and the final repair.
I hope it lasts.
Patrice Kasper
Carol Stream Illinois July 25 2016

Previously I went to one of samsung centre to ask about whether samsung galaxy s7 edge pink gold is still available, the sales representative said it is out of stock and I ask whether I can pre order but she said currently samsung will not produce it, I am a bit frustrated so I called samsung call centre to ask again, I spoke to one of your customer service officer, Pai, He was being helpful and ask to call me back so that he can check the nearest samsung store that still have samsung galaxy edge s7 gold pink, he even give me the contact number so that I can deal with the person in charge directly. Thank you again for your help.