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SanDisk

Customer Service Ratings and Comments

SanDisk is ranked #15 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 100.60 out of a possible 200. This score rates SanDisk customer service and customer support as Acceptable.

NEGATIVE Comments

3 Negative Comments out of 6 Total Comments is 50.00%.

POSITIVE Comments

3 Positive Comments out of 6 Total Comments is 50.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Acceptable Overall Customer Service Rating
  • Submit your comment >>
  • This is my fifth Sansa player. In the past I had received excellent support from them. This time I had just purchased 11/2009 a brand new older model player from their website. Now, less than 120 days later, they will not provide phone or chat support for it because it is in their "legacy" line. Even though it is still under warranty I must communicate with them by email and wait 1-2 days. Ridiculous. Looks like they won't be getting a 6th purchase from me!

    jddavden 3/3/10 9:41AM

  • I have 3 sanza mp3 players...all of which do not work. Was told Sandisk does not repair their mp3s...so good luck..throw them away was implied. Poor company in my opinion, when you cannot send products in for repairs and pay repair cost. Very unhappy

    kent banbury 12/22/09 12:31PM

  • By far the worst customer service and return process I have ever witnessed.
    It has taken me 6 months and a dozen of phone calls to be able to return my product.
    I live in the Netherlands and had to send the product to Czech Republic.

    Now after 8 months I still don't have my replacement product.

    Sandor 8/31/09 1:41PM

  • Submit your comment >>
  • I had a Sansa which got stuck in the locked position. I notified the company. They told me to send it to them and they would try to fix it. They sent me a new one instead, That's whwt I call good business.

    NYLADY01 2/8/10 6:41PM

  • Very reliable products. I have never had a failure in one of their CF cards. Called support with a question and got right through and the rep was very helpful.

    AnOldGuy 1/5/10 11:23AM

  • Very helpful. Didn't keep me on hold.

    Anonymous 12/13/08 12:32PM



  Contact Information  
Technical Support
866-726-3475
Complete SanDisk customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete SanDisk customer service phone numbers and contact information at ContactHelp.com
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