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Bad product, worst customer service, can't get replacement or refund.
I purchased 64GB microSD card that didn't work. I mailed it to SanDisk for exchange. Two weeks after they received the card, they say they can't exchange it, they don't have it in stock and I need to wait for another one or two weeks. It's been 15 days since they received their defective product.
I asked for my money back. SanDisk representative called and left a message with the really bad accent. I couldn't figure out who called and what did he want. They said "We have no policy of providing a refund for the defective units."
SanDisk customer support also wanted me to get two smaller cheaper cards, then a slower card. They told me "Please note that the performance of both the cards would be same but class 6 card will be slightly low in speed then class 10. Case is pending upon your reply."
If they didn't have a replacement card, why did they tell me to mail the card for replacement in the first place?
I cannot get my money back and I cannot get a replacement. All I get is promises.Victoria 9/20/12 7:04PM
I CAN NOT BELIEVE THIS CALL IN TECH SUPPORT product!!!! Having a person have to PAY for not knowing how to do something or make them "choose" out of four offers!!!-in order to download their OWN photos!!! I am not only not going to use you company anymore I am returning the un-opened products to the store. This is NO way to keep customers...You have lost this one!!!Anonymous 2/25/12 9:49AM
2nd product that just died in 5 months. Poor quality and customer service!coopscoop1 2/14/12 9:17AM
I sent in a defective mobile SD card a month a ago, meaning they received my product 2 weeks ago, at least. They informed me it would take 7 to 10 business days for me to receive the replacement, we are on the 10th day and they haven't even processed my new product return! I will avoid purchasing any of their products from here on out! Lame excuses get my product to me.Anonymous 10/11/11 11:51AM
Called for tech support about compactflash card that does not work and got someone with bad english accent that could not transfer me to a US represenative so I could understand. Bought this in USA and want to talki to someone in USA. Seems tech support was more interested in an interview than my question.
Crap support!!!!Anonymous 9/16/11 12:55PM
Seems there are a lot of unhappy
customers about Sandisk and i can add
another since friday 02 Sep i have been
trying to find out, do make USB3 FLASH
DRIVES....just one simple question but to them it must be difficult for them to
understand and possibly so looking at
the comments on here HA Monday got an
email stating a load of sites ,which i had already been to through out the w/end
Most of the email address,s for europe
are dead, so perhaps you have got hold of ZOMBIES,thats it no more Sandisk
for me and this goes for Kingston as well,try putting USB3 search comes up
with all types of names etc and the
answer of an email was just confuesing
especially like me get confused easywho
knows perhaps they have vacancies
leggerlegger 9/5/11 3:14AM
i bought a sansa clip + mp3 player today and it does not work. i tried tech support and was told it would cost $28 to get an answer. i won't pay $28 to find out why my $50 sansa that i just bought today won"t work. I finally found a cutomer service phone number but they are not open on the weekend. wish me luck!glp27cani 9/3/11 7:38PM
Placed an order for Memory Cards on the 12th of the month. Status of the items was "In Stock - Available Now. Order confirmation email said "Products that are in stock will be shipped to you immediately" One week later(19th of the month) my order was still "... in process" - so I called their Support Services, they could not tell me if the order was going to be shipped soon or even if they had it in stock for shipping. They said they would send a request to the shipping department to see what the problem was. I called back the next day, they still knew nothing, and the next day, still knew nothing. Finally on the 10th day with them having no knowledege if the product was available for shipping, or even if they had it in stock - I cancelled. Hope you have better luck than I did.Anonymous 7/21/11 4:00PM
I spoke with Sean. Not only was he unfamiliar with the products, as well as unknowledgable, he completely didn't listen to me. I kept asking if he could hear me just to make sure. After he acknowledged that he could hear me I questioned if he was listening at all. This still did not help. In the end I felt like I completely wasted my time and regretted calling in the first place. I got absolutely nothing accomplished.Superjac55 7/1/11 12:27PM
Awful excuse for customer service. They offer a lifetime warranty on their sdhc memory cards and then make it impossible to get a simple replacement. Lexar replaced a defective card after 1 email, sandisk is jerking me around after 3. Very disappointed, won't buy their products again.Anonymous 3/5/11 7:19PM
Jerked me around for months until I gave up trying to get them to replace a defective 2GB microSD card. Which is only worth about $5 at most. Really sleazy!Anonymous 2/22/11 1:21PM
I purchased a USB that broke as soon as I loaded it with all my personal information. I can't get my money back because no one at Sandisk can assure me that my personal information won't be stolen!!! Customer service is in India.Not Happy With Sandisk 11/30/10 5:45PM
This is my fifth Sansa player. In the past I had received excellent support from them. This time I had just purchased 11/2009 a brand new older model player from their website. Now, less than 120 days later, they will not provide phone or chat support for it because it is in their "legacy" line. Even though it is still under warranty I must communicate with them by email and wait 1-2 days. Ridiculous. Looks like they won't be getting a 6th purchase from me!jddavden 3/3/10 9:41AM
I have 3 sanza mp3 players...all of which do not work. Was told Sandisk does not repair their mp3s...so good luck..throw them away was implied. Poor company in my opinion, when you cannot send products in for repairs and pay repair cost. Very unhappykent banbury 12/22/09 12:31PM
By far the worst customer service and return process I have ever witnessed.
It has taken me 6 months and a dozen of phone calls to be able to return my product.
I live in the Netherlands and had to send the product to Czech Republic.
Now after 8 months I still don't have my replacement product.
Sandor 8/31/09 1:41PM
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I HAVE PURCHASED SANDISK micro SDHC CARD 8GB ON 05.11.2012.DIWALI WIN PRIZES BY SCRATCH CARD
VALIDITY UPTO 18.11.2012 SEEN ON THE PACKING.
I HAVE SEVERAL TIMES TRIED TO SEND SMS TO 53030
AND ALWAYS GETTING MESSAGE SEND FAILED,IS THERE ANY OTHER MEDIA LIKE MAIL OPTION AVAILABLE, IF SO KINDLY GIVE DETAILS OF MAIL ID.(SCRATCH NO,SNDK 3137 2319)
KINDLY REPLY BY MAIL.
CUSTOMERVENKAT 11/9/12 7:40AM
My Sansa Clip 8GB (purchased April 2011) suddenly died on me this morning. I called customer services on 0800 907 929 and got through to someone quite quickly.
I was advised to reset the player by holding down the power button for 20 seconds, release the power button and turn on as normal - it works again now.
Satisfactory outcome.FrenchUser 5/10/12 7:25AM
I was having problems putting a large file on my 16GB memory stick, but the tech was able to walk me thru it. She new exactly what I was talking about and was polite.JadeDaun 4/18/12 1:42PM
Support was quite helpful with me todayJohn 6/2/11 10:37AM
I had a Sansa which got stuck in the locked position. I notified the company. They told me to send it to them and they would try to fix it. They sent me a new one instead, That's whwt I call good business.NYLADY01 2/8/10 6:41PM
Very reliable products. I have never had a failure in one of their CF cards. Called support with a question and got right through and the rep was very helpful.AnOldGuy 1/5/10 11:23AM
Very helpful. Didn't keep me on hold.Anonymous 12/13/08 12:32PM
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