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Seagate

Customer Service Ratings and Comments

Seagate is ranked #154 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 38.31 out of a possible 200. This score rates Seagate customer service and customer support as Disappointing.

NEGATIVE Comments

16 Negative Comments out of 18 Total Comments is 88.89%.

POSITIVE Comments

2 Positive Comments out of 18 Total Comments is 11.11%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • NEVER BUY SEAGATE HARD DRIVES OR ANYTHING ELSE THEY SALE.

    I bought my original Seagate 1.5 terabyte drive about a 9 months ago. After having it for about 4 months it failed to make a long story short. Well the replacement they sent me was a refurbished piece of crap too because I could tell from day one it was going to fail and sure enough it died. So I sent it back only to receive the same piece of junk Seagate product. Now I'm sending this third one back. Who thinks that the fourth time is a charm. I will never buy Seagate products and I will be sure to bad mouth them every chance I get online and in person. I own my own business building computers and you will never see a seagate product come from my store.

    hemdaddy 7/30/10 11:53PM

  • Seagate is the worst customer support I have ever received. They downright stole 200 dollars from me. I will never buy another seagate product ever again. You have been warned.

    Anonymous 7/26/10 3:34PM

  • When it comes to honoring warranty. Seagate gives me hard time, hopping you give up.
    Bad service I will never buy Seagate again

    Shelley 5/14/10 3:44PM

  • This is ridicules.
    I just placed and order before 5 mins. And they cant cancel it.

    Hiren 5/11/10 12:37PM

  • To whom ever it may concern:

    I have a Seagate product purchased last month. I was on a 9,000 mile trip and could not hook it up to a computer. I called in and got a Tech support person on 6 Apr 2010, I said at that time that I would not return for a few weeks and Mark said he did not think that would be an issue.

    I have up to this point had no issues with your products. I purchased a 2TB drive S/N 2GEXPM9K and it became intermittent when I was trying to back up some chips. About 18-8GB and 1-16 GB CF’s. It kept on shutting down with the light going off. It failed one time where windows tried to repair it (Unknown success level).

    I bought 2 more 2TB disks and 8 1TB disks yesterday, for my server and our families Dish Receiver. This allowed me to use the one of the 2TB power supplies and I found out that it was a Power Supply issue.

    I called today on 22 Apr 2010 to get a replacement through the Help desk. I talked to Travis and after a few words (Wanted 14.95 for troubleshooting I did) and one cuss word on my part. I am returning the 2 TB drives and 8 1 TB drives and going with a company that cares about their customer. In the past I have purchased many external and internal drives and have always used Seagate in the past. My Main server has 32 TB of Internals and externals (all but two are Seagate).

    If you still warranty the 2TB with a bad Power Supply. Then contact me to send me a replacement P/S.

    An extremely unhappy customer of Seagate,

    Joe

    Professor 4/22/10 4:11PM

  • Bought a drive from the US, went to hong kong, drive died. called seagate support in hong kong about the drive, which is still in warranty, they told me since i got it in the US i need to ship it back to the US. Fine, now i use their online support, got a person named Taylor H., who without listening, told me to contact the asia office, when i tried to explain he terminated the chat!! now i call the US customer, they say that since i am in hong kong, i need to contact the asia office. I said fine, i can get someone to bring the drive to the US and exchange it. Now they said no since i am in hk i need to contact the asia office (which i did and was told to bring back to the US for an exchange), unbelievable customer service by seagate.

    hkguy 4/21/10 8:59AM

  • seagate finally made me give up. I have all my receiptsfrom best buy i bought the drive 6 months ago and it is so hard to get past the warantee process is made so difficult by not giving a test code after you download and do all the testing and then it says you serial number does not exist. Seagate is a complete rip off I will warn everyone i know and never buy a seagate product of any kind again. plus short customer service hours to make it impossible to do anything. It is ridiculous. I will add this to all the blogs i can find and throw the drive in the trash where seagate will end up.

    Anonymous 4/1/10 8:24PM

  • i365 has the slowest response time, esspecially for a supposed disaster recovery solution I would never use them again nor would i reccomend them.

    milton 3/4/10 8:36AM

  • i365 is one of the biggest rip off's on the planet for offsite backup there account mgmt team is comprised of a few mental midgets.

    jsmit 3/3/10 1:35PM

  • My Free Agent stopped backing up files after the third day--Error 2013. After trying to deal with it myself using help from the "database" (ideas from other customers as frustrated as I), I opened a customer support case. After not hearing anything for three weeks, I checked the status. They had closed the case -- with no communication and nothing changed at my end! I went back to open a case again and the website "button" that is supposed to allow you to upgrade your case to customer service doesn't work. Also no "submit" button on the page. Should I guess that Seagate doesn't want to deal with its customers? Doesn't want to respond to problems with its products?

    PGranger 2/19/10 4:15AM

  • My seagate external hard drive is junk. It does not work. After hours on the phone with their tech dept, it still does not work. I installed a update of the unit, still does not work. It is a total piece of junk............
    J.L.L.

    lovejl 11/12/09 2:06PM

  • MY BARRACUDA WAS IDENTIFIED BY SEAGATE AS AFFECTED BY THE FW ISSUE . SINCE I HAD REMOVED THE SEALS THEY REFUSED TO UPDATE ANYWAY THE FIRMWARE EVEN IF I TOOK FULL RESPONSIBILITY FOR THE OUTCOME AND REFERRED ME TO THEIR ASSOCIATE FIRM i365 WHICH CHARGES (AT LEAST) 1000 $ FOR THIS OPERATION . FOR THE NEXT COUPLE OF YEARS DO NOT MENTION SEAGATE TO ME .

    JAY 10/30/09 9:49AM

  • Seagates customer support is by far the worst i have ever experienced.

    I have waited on hold for over an hour only to give up. If you do call for support i suggest you hit the pre-sales option and not the technical support.

    Their chat support staff is un-professional and has very little knowledge of their products.

    I will think twice about buying any seagate or maxtor product in the future. I need to have confidence in a company and I have lost all confidence in seagate and their staff.

    grimm 3/25/09 8:25AM

  • I called in early January ,waited an hour without an response. Emailed in through Contact ceter, they promised a reposne wiht 2 days, NOTHING severa ldays later. Customer Service on line is not understandable ot ordinary perosn...all this automated drivel is so frustrating.

    meliastam 1/27/09 7:41PM

  • I tried to call on 12/29/08
    Number was busy for over 20 minutes.

    thedtm 12/29/08 11:51AM

  • Phone number is busy non-stop.

    dayley 12/1/08 10:01AM

  • Submit your comment >>
  • I was deading my call to Seagate's technical support line because of all the horrible comments here. However, I was pleasantly surprised! After getting through a few, quick automated prompts, I was routed to the right place and began what I thought would be an hour-long hold time. But in less than two minutes, John answered and was so professional and helpful. He immediately pulled up my info, asked a few basic questions about registering, etc, and then got underway with helping me. He spoke clearly and slowly and I was done in under five minutes. Very pleased customer! (By the way, I called at 11 am on a Thursday).

    hmarksinaz 9/17/09 11:13AM

  • On hold for only about 5 minutes. Had my question answered by a very polite young lady, and was off the phone within 6 minutes!
    Thank you for being so helpful.

    Anonymous 5/6/09 10:29AM



  Contact Information  
Technical Support
800-732-4283
Complete Seagate customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Seagate customer service phone numbers and contact information at ContactHelp.com
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