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Seagate

Customer Service Ratings and Comments

Seagate is ranked #75 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 50.98 out of a possible 200. This score rates Seagate customer service and customer support as Disappointing.

NEGATIVE Comments

9 Negative Comments out of 11 Total Comments is 81.82%.

POSITIVE Comments

2 Positive Comments out of 11 Total Comments is 18.18%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • i365 has the slowest response time, esspecially for a supposed disaster recovery solution I would never use them again nor would i reccomend them.

    milton 3/4/10 8:36AM

  • i365 is one of the biggest rip off's on the planet for offsite backup there account mgmt team is comprised of a few mental midgets.

    jsmit 3/3/10 1:35PM

  • My Free Agent stopped backing up files after the third day--Error 2013. After trying to deal with it myself using help from the "database" (ideas from other customers as frustrated as I), I opened a customer support case. After not hearing anything for three weeks, I checked the status. They had closed the case -- with no communication and nothing changed at my end! I went back to open a case again and the website "button" that is supposed to allow you to upgrade your case to customer service doesn't work. Also no "submit" button on the page. Should I guess that Seagate doesn't want to deal with its customers? Doesn't want to respond to problems with its products?

    PGranger 2/19/10 4:15AM

  • My seagate external hard drive is junk. It does not work. After hours on the phone with their tech dept, it still does not work. I installed a update of the unit, still does not work. It is a total piece of junk............
    J.L.L.

    lovejl 11/12/09 2:06PM

  • MY BARRACUDA WAS IDENTIFIED BY SEAGATE AS AFFECTED BY THE FW ISSUE . SINCE I HAD REMOVED THE SEALS THEY REFUSED TO UPDATE ANYWAY THE FIRMWARE EVEN IF I TOOK FULL RESPONSIBILITY FOR THE OUTCOME AND REFERRED ME TO THEIR ASSOCIATE FIRM i365 WHICH CHARGES (AT LEAST) 1000 $ FOR THIS OPERATION . FOR THE NEXT COUPLE OF YEARS DO NOT MENTION SEAGATE TO ME .

    JAY 10/30/09 9:49AM

  • Seagates customer support is by far the worst i have ever experienced.

    I have waited on hold for over an hour only to give up. If you do call for support i suggest you hit the pre-sales option and not the technical support.

    Their chat support staff is un-professional and has very little knowledge of their products.

    I will think twice about buying any seagate or maxtor product in the future. I need to have confidence in a company and I have lost all confidence in seagate and their staff.

    grimm 3/25/09 8:25AM

  • I called in early January ,waited an hour without an response. Emailed in through Contact ceter, they promised a reposne wiht 2 days, NOTHING severa ldays later. Customer Service on line is not understandable ot ordinary perosn...all this automated drivel is so frustrating.

    meliastam 1/27/09 7:41PM

  • I tried to call on 12/29/08
    Number was busy for over 20 minutes.

    thedtm 12/29/08 11:51AM

  • Phone number is busy non-stop.

    dayley 12/1/08 10:01AM

  • Submit your comment >>
  • I was deading my call to Seagate's technical support line because of all the horrible comments here. However, I was pleasantly surprised! After getting through a few, quick automated prompts, I was routed to the right place and began what I thought would be an hour-long hold time. But in less than two minutes, John answered and was so professional and helpful. He immediately pulled up my info, asked a few basic questions about registering, etc, and then got underway with helping me. He spoke clearly and slowly and I was done in under five minutes. Very pleased customer! (By the way, I called at 11 am on a Thursday).

    hmarksinaz 9/17/09 11:13AM

  • On hold for only about 5 minutes. Had my question answered by a very polite young lady, and was off the phone within 6 minutes!
    Thank you for being so helpful.

    Anonymous 5/6/09 10:29AM



  Contact Information  
Technical Support
800-732-4283
Complete Seagate customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Seagate customer service phone numbers and contact information at ContactHelp.com
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  Company News  
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