Sears Positive Customer Service Ratings - page 2

We recently found a tire slashed and immediately pulled into a Sears Auto Store in Colonie, New York. Samantha Kiegle took such good care of us I want to commend her as an over-the-top sales representatiove for Sears. She was very professional, knowledgeable, and patient She kept us alerted to the time schedule and we were back on the road very happy with our tires and our experience with Sears.

Well... I had a great experience. Mike in appliances at the Boynton beach mall Sears helped us make a dishwasher purchase in Florida, delivered and installed to my daughter in Park Ridge Il. It was seamless, and easy. Many thanks to Mike, helping us make my difficult Christmas project easy.

I use clinique regularly yet have never taken the time to find out what stage sunscreen is applied when doing my make up or whether you even do.

Lynn in cosmetics (the day of their girls night in Aug 2015) went through the process and provided me her card in theevent I have any other questions or concerns. The tip was perfect; no burn and no mesh. Thank you Lynn for your care.

I want to thank Sears for the wonderful customer service I received form their manager Casey at the Sears Auto Center in Paradise Valley, AZ. I was visiting family in the Mesa, AZ area when my 2006 Nissan Maxima began to run rough. It would lose power, almost like the transmission was slipping. I called two Sears Automotive Centers in Mesa (6343 E. Southern Ave and 1425 W. Southern Ave) only to be told that they do not work on transmissions. I have a Sears credit card and I wanted to use it to pay for repairs. I was told the only location that does transmission work was 1 hour away in Paradise Valley. I called Casey the manager at that location (12820 N. Tatum, Paradise Valley Ph#(602)953-7165). Casey offered to have a tow truck from one of the Mesa locations pick up my car and tow it to his location. They had my car for only a couple of hours when they diagnosed the problem as a crank shaft position sensor. I was so relieved to find out that it would only cost $196. My car was ready to pick up a couple hours later. Casey had such wonderful customer service skills. He definitely is someone who deserves to be recognized by Sears. Thank you Casey! Thank you Sears for hiring such a dedicated man.

this morning we had to purchase a battery for our daughters car in tyler tx and Scott Coffman was the best and caring salesperson. He went above and beyond to make sure we were completely good. Thank you, Scott

Would like to compliment you on Gabriel Romero in the mattress dept at your Garden City NY store. He was the reason we purchased 2 mattresses from you rather than some other store. He knows his merchandise and how to explain it to the customer. In addition, he is polite and patient and a pleasure to do business with. Kudos to you for hring him. Please enter our comments in his employee file. Thank you.

I had a nice experience with the Sears.I wanted to change the timing belt of my Toyota Avalon.The did that on time and with a reasonable cost.

Hi.
I just ordered a WALL Oven from Sears and am so so pleased with the GE. I love the look and everything about it.. The price was super great just what my budget was.. Thank you so much for the customer service I had at the Bridgewater Sears. I absolutely love my GE Wall Oven.. I used it for the first time two days after I got it and it baked my things perfect... I am so excited .. Thanks again..and I rate you 10 out of 10..

I want to commend an employee at the Sears store in Aurora, CO.
I have dealt withSears for years and she was the kindest, most helpful person that I have ever dealt with. She made an extra effort to help with a problem and see that it was completed to my satisfaction. Her name is Susan Wolfsaben. She is a real asset to Sears.
Thank Yoy

We ordered a treadmill from Sears. The salesperson was knowledgeable and helpful. The treadmill arrived precisely on time, was quickly set up by the delivery people, led by Ademir, and was explained completely to me. We have bought from Sears for decades and have always found their service excellent.

I always go to this store because they help me with what I need.

I bought a dishwasher on 1/11/2015. When I tried to fill out the survey it had expired, but I still wanted to give your sales representative Liz Romig all 10th for her excellent help.

well, our customer service experience was the best ever. John, was professional, friendly and sought answers to our questions. First rate. Keep this man.

I thought I was going to have a problem trying to get repairs to my snow blower, but ANTHONT, A CLERK IN THE PICK UP DEPT AT THE KENOSHA WI STORE CAME THROUGH. THANKS

I picked up my mower at the Sears repair station on 11/1/14.
Everything I asked for was done on my mower according to my Service Agreement.
After reading the Service statement with parts used, I noticed the oil was not listed. The Spark plug & Filter were changed but no record of oil being used as a normal Overall Maintenance I requested.
My question is this. Was the oil change done? If the filter was chaNGED, WHY NOT THE OIL? pLEASE ADVISE asap.

Two months ago the delivery service person took away our washing machine stand along with the old washer we asked to have disposed of. After going through numerous hoops to figure out the right people responsible to get our stand back or money credited, I came across case manger in customer service dept. on line by the name of Hannah. Hannah stayed in constant contact with me until this situation was resolved. She kept me informed on the current steps that were being taken to resolve my issue. Hannah helped make a unpleasant and unfortunate situation agreeable, and confirmed our continuing satisfaction shopping with Sears. I can't say enough about Hannah I would urge people to try and reach out to her for support Thanks again Hannah!

I like to thank Gemma j. Lane from jensen beach florida for her excellent customer service.Gemma is an awesome acess to Sears.Genna was a great helping me, when I was very frustrated finding a solution with a Sears product.

I had a Sears repairman out this week to
fix my washer. He called to let me know
when he would be at my house. His name was
Pett, very nice and friendly. I was very
happy with the output. My washer is fixed
and I,m very pleased. Thanks Pett and Sears

I have been a Sears customer for almost 60 years and I have no complaints. The "terrible" should be tossed out from your ratings. The personnel I have dealt with over the years have been great. Yesterday I talked to one of your Parts representatives. She immediately took care of my situation and was fantastic to work with. Hope she is being paid well because she represents what I have come to expect from Sears over the years - super helpful employees. Thank you! Thank you! Thank you!

I Just wanted to share the professional courtesy that was extended to me during a purchase at the Sears in Wilmington, NC.

Mr. Larry Lucas assisted me in making a decision regarding a stack: washer and dryer.

He took out his time to assist. I was very impressed with his professionalism and dedication to customers.

I have not received the washer/dryer yet. However, I thought I should write to express my approval of the service that I received in the store. This is the third stack/washer-dryer that I have owned that is a Kenmore appliance.

Thank you once again for your assistance in my purchase.

Broward Mall
Westfield Mall
Lawn and Garden dept.
10-08-2014

Justin
Execellent Employee
Set the mood the rest of the day-

Be Back!

I am not sure if anyone will see this but I would just like to leave a comment about a great experience I had at Sears in Coral Springs Fl. My husband and I went to Sears to get a pair of dickie shorts for work. They did not have his size so we just browsed around. There were other shorts on sale so we decided to buy a few pairs. When we got to the register we encountered a woman named Susan. She was absolutely wonderful. We discussed what a great sale the shorts were and that they only had his size in 3 different kinds. She then proceeded to look online for us to see if his size was available in the other 5 pairs that were offered. They were and we ordered all 5 of them and they are being shipped to our house. The entire time Susan was very helpful, and patient and had a fantastic attitude. She made our experience fantastic. I know there are always people complaining out there so I just wanted to let whomever know that we really appreciated Susan's customer service and help. You have a fantastic employee in the men's department at the Coral Square mall in Coral Springs Florida. She is the reason we will begin to frequent this sears location.

I had the best return experience today. I have lost two receipts - one for an online order and the other from purchase when I made the online order return. The cashier, Ian at Alderwood, was awesome and looked up the orders using my Visa. It ended up being four separate transactions to make all the returns needed and he never once gave off anything but a positive attitude, thanked ME for being patient and didn't say anything negative to the people waiting behind me (like, "sorry this is taking so long" - which I hate when cashiers do.) I couldn't say enough nice things about the experience.

Having a relative that worked for and retired from Sears I was very aware of quality of service this company stands for and promotes. During a recent service issue with a snow blower I found the customer service personnel to be of very high quality. They took the time to read and ask questions about my issue and when all was over and done not only did they understand my point but took my side of the issue as theirs. In these days of low customer service, Sears stands head and shoulders above the rest. A tip of my hat and a big THANK YOU to Susan & Michael in customer service.

I want to let you know that while shopping at the Greece Ridge mall in Rochester,NY at the Sears store I accidently forgot my credit card at the checkout. Upon arriving at home there was a message on my phone that my card was found. I am so grateful to the saleslady Debbie C. She went out of her way to make sure I got my card back. Thanks so much for your kindness . I hope manager receives my comment.